INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1969, '1080912', 39, '2022-09-27 16:43:00', 'Audit_00677719434130.wav', '2022-09-30 10:45:41', '2022-09-30 10:46:59', 'Casual Language used. ', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 95%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1080912\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                SK Hasan  Ali \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_00677719434130.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-09-27 16:43:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Casual Language used. \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Addressed the customer with casual language. &#34;Toke&#34; \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;95% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1969/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1969/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1970, '1062956', 5, '2022-10-01 16:11:00', 'Audit_23885930527638.wav', '2022-10-07 06:52:39', '2022-10-07 10:29:40', 'Improper Notes. Call closing was not per script.\r\nFeedback: Agent should share the ticket ID to the DBs when DB are raising any concern to the agent. ', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 70%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1062956\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Abhishek Bag \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_23885930527638.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-10-01 16:11:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Improper Notes. Call closing was not per script.\r\nFeedback: Agent should share the ticket ID to the DBs when DB are raising any concern to the agent. \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Agent failed to close the call properly. \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Improper Notes: Unable to determine the concern of the DB or the resolution offered. \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;70% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1970/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1970/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1971, '1063049', 5, '2022-10-07 14:04:00', 'Audit_04681331876566.wav', '2022-10-07 07:10:54', '2022-10-07 10:29:34', 'No Assurance found. Ticket ID not shared. \r\nFeedback: Call closing should be done on each call. Faliure will lead to mark deduction. ', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 80%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1063049\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Abhishek Bag \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_04681331876566.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-10-07 14:04:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            No Assurance found. Ticket ID not shared. \r\nFeedback: Call closing should be done on each call. Faliure will lead to mark deduction. \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    No assurance given to the DB\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Ticket ID not shared with the DB \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;80% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1971/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1971/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1972, '1081222', 16, '2022-10-07 10:25:00', 'Audit_17919301332812.wav', '2022-10-07 08:38:30', '2022-10-07 09:23:49', 'Overall Good. \r\nFeedback: The resolution was incomplete. Agent is advised to fill up the knowledge gap of any process change happens if he is absent. Benefit of Doubt given. Future faliure will lead to mark deduction. ', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1081222\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Farhaj Mridha \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_17919301332812.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-10-07 10:25:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good. \r\nFeedback: The resolution was incomplete. Agent is advised to fill up the knowledge gap of any process change happens if he is absent. Benefit of Doubt given. Future faliure will lead to mark deduction. \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1972/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1972/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1973, '1062987', 16, '2022-10-06 14:34:00', 'Audit_88635624612395.wav', '2022-10-07 09:21:49', '2022-10-07 09:23:42', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1062987\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Farhaj Mridha \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_88635624612395.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-10-06 14:34:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1973/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1973/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1974, '1081206', 35, '2022-10-06 15:23:00', 'Audit_52664254031561.wav', '2022-10-07 09:42:10', '2022-10-07 09:51:08', 'No Assurance given', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 95%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1081206\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Sudipa Ghosh \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_52664254031561.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-10-06 15:23:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            No Assurance given\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    No Assurance given to the customer\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;95% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1974/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1974/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1975, '1081249', 35, '2022-10-07 18:45:00', 'Audit_43767130229054.wav', '2022-10-07 09:49:56', '2022-10-07 09:50:51', 'Incorrect resolution', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 85%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1081249\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Sudipa Ghosh \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_43767130229054.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-10-07 18:45:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Incorrect resolution\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Incorrect resolution provided. The student sent the question at 4pm, hence the student should get the answer same day. But the agent asked to wait 24hours\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;85% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1975/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1975/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1976, '1081192', 39, '2022-09-06 11:53:00', 'Audit_11636125070193.wav', '2022-10-07 10:09:44', '2022-10-07 10:28:27', 'No Assurance, No Confirmed Understanding, Survey not pitched.', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 65%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1081192\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                SK Hasan  Ali \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_11636125070193.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-09-06 11:53:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            No Assurance, No Confirmed Understanding, Survey not pitched.\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    No Assurance given to the customer \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Agent did not ask for addition help required or not\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Agent forgot to pitch survey to the customer. \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;65% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1976/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1976/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1977, '1081213', 39, '2022-10-06 19:48:00', 'Audit_25300059234783.wav', '2022-10-07 10:26:05', '2022-10-07 10:28:47', 'No Confirmed Understanding.', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 85%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1081213\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                SK Hasan  Ali \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_25300059234783.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-10-06 19:48:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            No Confirmed Understanding.\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Agent did not ask for additional help. \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;85% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1977/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1977/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1978, '1081242', 37, '2022-10-07 16:41:00', 'Audit_21287533588177.wav', '2022-10-08 03:57:15', '2022-10-08 05:27:11', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1081242\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Kaushik Bhadra \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_21287533588177.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-10-07 16:41:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1978/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1978/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1979, '1081274', 37, '2022-10-08 11:40:00', 'Audit_46400116705345.wav', '2022-10-08 05:24:29', '2022-10-08 05:27:16', 'Improper Notes: Agent failed to mention on the notes that the call was disconnected by customer before he could end the call.', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 85%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1081274\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Kaushik Bhadra \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_46400116705345.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-10-08 11:40:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Improper Notes: Agent failed to mention on the notes that the call was disconnected by customer before he could end the call.\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Call got disconnected before agent could close the call. No mention in the ticket. Survey Pitching and Closing was not completed.  \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;85% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1979/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1979/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1980, '1081230', 23, '2022-10-07 11:43:00', 'Audit_18821185791306.wav', '2022-10-08 05:58:46', '2022-10-09 00:07:18', 'Improper Notes', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 85%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1081230\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Monojit Mukherjee \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_18821185791306.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-10-07 11:43:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Improper Notes\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Improper notes: Agent failed to mention the due amount of class 10 subscription on the ticket when informed the same to the customer. \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;85% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1980/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1980/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1981, '1063030', 23, '2022-10-07 13:02:00', 'Audit_08297374161612.wav', '2022-10-08 06:51:44', '2022-10-09 00:07:24', 'No Assurance found.', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 95%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1063030\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Monojit Mukherjee \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_08297374161612.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-10-07 13:02:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            No Assurance found.\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    No Assurance given to the customer. \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;95% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1981/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1981/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1982, '1081181', 33, '2022-10-06 22:40:00', 'Audit_92077921301947.wav', '2022-10-08 07:17:29', '2022-10-08 07:18:22', 'No Assurance found', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 95%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1081181\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Prottay  Mondal \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_92077921301947.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-10-06 22:40:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            No Assurance found\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    No Assurance given to the customer\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;95% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1982/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1982/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1983, '1081182', 33, '2022-10-06 10:23:00', 'Audit_58809587996922.wav', '2022-10-08 07:26:26', '2022-10-08 09:30:41', 'Overall Good. ', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1081182\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Prottay  Mondal \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_58809587996922.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-10-06 10:23:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good. \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1983/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1983/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1984, '1081179', 34, '2022-10-06 10:14:00', 'Audit_30401291639900.wav', '2022-10-08 07:37:02', '2022-10-08 07:56:06', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1081179\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Shalini  Basu \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_30401291639900.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-10-06 10:14:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1984/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1984/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
