INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1260, '68036', 5, '2022-04-11 19:01:00', 'Audit_23004392514788.WAV', '2022-04-21 06:25:47', '2022-04-21 06:30:00', 'overall good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                68036\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Abhishek Bag \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_23004392514788.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-11 19:01:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            overall good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1260/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1260/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1261, '68445', 22, '2022-04-15 11:25:00', 'Audit_10439197900088.WAV', '2022-04-22 04:55:08', '2022-04-22 05:22:11', 'overall good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                68445\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Shiladitya Chakraborty \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_10439197900088.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-15 11:25:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            overall good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1261/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1261/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1262, '68588', 22, '2022-04-16 20:00:00', 'Audit_56899196454678.WAV', '2022-04-22 04:57:14', '2022-04-22 05:22:18', 'overall good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                68588\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Shiladitya Chakraborty \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_56899196454678.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-16 20:00:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            overall good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1262/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1262/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1263, '68591', 22, '2022-04-17 12:20:00', 'Audit_63260775392724.WAV', '2022-04-22 04:58:46', '2022-04-22 05:22:22', 'Assurance missing', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 95%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                68591\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Shiladitya Chakraborty \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_63260775392724.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-17 12:20:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Assurance missing\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Assurance for help is missing\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;95% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1263/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1263/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1264, '68762', 23, '2022-04-19 17:02:00', 'Audit_52191489711160.WAV', '2022-04-22 08:06:07', '2022-04-22 08:12:54', 'overall good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                68762\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Manojit Mukherjee \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_52191489711160.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-19 17:02:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            overall good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1264/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1264/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1265, '68199', 23, '2022-04-13 12:30:00', 'Audit_52433717614815.WAV', '2022-04-22 08:07:45', '2022-04-22 08:12:43', 'CSAT pitch missing', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 85%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                68199\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Manojit Mukherjee \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_52433717614815.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-13 12:30:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            CSAT pitch missing\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    CSAT pitch is missing\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;85% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1265/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1265/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1266, '68922', 23, '2022-04-21 15:34:00', 'Audit_32658815011576.WAV', '2022-04-22 08:08:52', '2022-04-22 08:12:24', 'overall good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                68922\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Manojit Mukherjee \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_32658815011576.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-21 15:34:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            overall good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1266/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1266/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1267, '12345', 12, '2022-04-20 17:03:00', 'Audit_75000938960441.WAV', '2022-04-23 03:12:13', '2022-04-23 03:29:36', 'Opening is not proper', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 85%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                12345\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Anwesha Ganguly \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_75000938960441.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-20 17:03:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Opening is not proper\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Opening is not as proper also not as per the script\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;85% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1267/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1267/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1268, '12345', 12, '2022-04-19 14:03:00', 'Audit_00845149925089.WAV', '2022-04-23 03:14:35', '2022-04-23 03:29:23', 'overall good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                12345\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Anwesha Ganguly \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_00845149925089.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-19 14:03:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            overall good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1268/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1268/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1269, '68605', 26, '2022-04-18 10:10:00', 'Audit_64401831001618.WAV', '2022-04-25 03:46:04', '2022-04-25 04:33:20', 'Additional effort is missing', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 95%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                68605\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Sneha Chaterjee \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_64401831001618.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-18 10:10:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Additional effort is missing\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Didn&#39;t show any additional effort to convince customer for new sales\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;95% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1269/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1269/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1270, '68668', 26, '2022-04-18 14:43:00', 'Audit_31103378010323.WAV', '2022-04-25 03:51:20', '2022-04-25 04:33:12', 'Lack of energy', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 95%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                68668\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Sneha Chaterjee \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_31103378010323.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-18 14:43:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Lack of energy\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Observed lack of energy in the call\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;95% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1270/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1270/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1271, '68788', 26, '2022-04-20 10:01:00', 'Audit_53395971161345.WAV', '2022-04-25 03:54:34', '2022-04-25 04:33:04', 'observed match pace, lack of energy', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 95%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                68788\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Sneha Chaterjee \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_53395971161345.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-20 10:01:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            observed match pace, lack of energy\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    It seems that agent was in a hurry to finish the call &amp; taken the call only to know mobile device &amp; android version/ lack of energy in the call\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;95% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1271/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1271/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1272, '68685', 25, '2022-04-18 17:44:00', 'Audit_51973066371643.WAV', '2022-04-25 06:49:42', '2022-04-25 06:50:22', 'Proper hold etiquette not maintain', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 95%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                68685\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Sushabhan  Sarkar \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_51973066371643.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-18 17:44:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Proper hold etiquette not maintain\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Proper hold etiquette not maintain in the call\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;95% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1272/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1272/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1273, '68935', 25, '2022-04-21 17:00:00', 'Audit_66987983522687.WAV', '2022-04-25 06:52:33', '2022-04-25 06:56:05', 'Additional info is missing', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 95%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                68935\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Sushabhan  Sarkar \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_66987983522687.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-21 17:00:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Additional info is missing\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Customer called us as he is unable to find some content in the app-didn&#39;t inform him that our content is updated as per the current syllabus of WB\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;95% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1273/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1273/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1274, '68643', 25, '2022-04-18 12:37:00', 'Audit_73771863651420.WAV', '2022-04-25 06:54:28', '2022-04-25 06:56:15', 'Observed unnecessary paused', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 95%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                68643\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Sushabhan  Sarkar \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_73771863651420.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-18 12:37:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Observed unnecessary paused\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Observed unnecessary paused while informing customer that why he is unable to rotate videos in our app\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;95% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1274/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1274/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1275, '68843', 11, '2022-04-20 17:28:00', 'Audit_11676281267947.WAV', '2022-04-25 07:56:51', '2022-04-25 07:59:10', 'overall good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                68843\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Sourav Mondal \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_11676281267947.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-20 17:28:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            overall good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1275/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1275/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
