INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1212, '66336', 13, '2022-03-30 16:59:00', 'Audit_32294760075657.WAV', '2022-04-12 07:25:04', '2022-04-12 07:26:51', 'Observed interruption\r\n', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 95%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                66336\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Sourav Mandal \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_32294760075657.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-03-30 16:59:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Observed interruption\r\n\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Match pace: observed interruption when customer asking about live class\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;95% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1212/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1212/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1213, '66333', 13, '2022-03-30 16:55:00', 'Audit_80492516564894.WAV', '2022-04-12 07:28:29', '2022-04-12 07:29:32', 'Observed lack of empathy\r\nClosing is not as per the script', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 80%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                66333\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Sourav Mandal \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_80492516564894.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-03-30 16:55:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Observed lack of empathy\r\nClosing is not as per the script\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Student is unable to open the notes- didn&#39;t show any empathy \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Closing is not as per the script\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;80% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1213/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1213/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1214, '68048', 4, '2022-04-11 19:51:00', 'Audit_83520983857717.WAV', '2022-04-13 03:52:59', '2022-04-13 04:47:30', 'overall good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                68048\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Disha Nandi \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_83520983857717.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-11 19:51:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            overall good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1214/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1214/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1215, '67253', 4, '2022-04-06 19:47:00', 'Audit_36135537702662.WAV', '2022-04-13 04:03:51', '2022-04-13 04:47:35', 'closing is not proper', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 85%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                67253\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Disha Nandi \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_36135537702662.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-06 19:47:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            closing is not proper\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Closing is not as per the script\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;85% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1215/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1215/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1216, '67323', 4, '2022-04-08 11:13:00', 'Audit_87274761271117.WAV', '2022-04-13 04:05:21', '2022-04-13 04:47:42', 'overall good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                67323\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Disha Nandi \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_87274761271117.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-08 11:13:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            overall good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1216/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1216/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1217, '66933', 16, '2022-04-06 11:12:00', 'Audit_68215866521765.WAV', '2022-04-13 05:35:07', '2022-04-13 05:38:46', 'overall good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                66933\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Farhaj Mridha \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_68215866521765.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-06 11:12:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            overall good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1217/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1217/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1218, '67232', 16, '2022-04-06 18:43:00', 'Audit_13631231728321.WAV', '2022-04-13 05:37:22', '2022-04-13 05:38:39', 'Proper notes template not followed', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 85%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                67232\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Farhaj Mridha \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_13631231728321.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-06 18:43:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Proper notes template not followed\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    DB called us to know about debited wallet balance-in notes wallet deduction date, reason not mentioned\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;85% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1218/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1218/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1219, '67592', 16, '2022-04-08 12:25:00', 'Audit_11292235852417.WAV', '2022-04-13 05:38:46', '2022-04-13 05:39:34', 'Observed interruption', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 95%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                67592\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Farhaj Mridha \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_11292235852417.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-08 12:25:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Observed interruption\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Observed interruption while talking to guardian\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;95% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1219/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1219/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1220, '12345', 12, '2022-04-09 11:34:00', 'Audit_33779545849640.WAV', '2022-04-13 08:47:21', '2022-04-13 08:57:06', 'Closing missing', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 85%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                12345\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Anwesha Ganguly \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_33779545849640.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-09 11:34:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Closing missing\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Closing missing\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;85% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1220/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1220/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1221, '12345', 12, '2022-04-08 14:38:00', 'Audit_30406007195319.WAV', '2022-04-13 08:48:40', '2022-04-13 08:56:52', 'overall good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                12345\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Anwesha Ganguly \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_30406007195319.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-08 14:38:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            overall good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1221/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1221/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1222, '68224', 6, '2022-04-13 15:27:00', 'Audit_19222195941070.WAV', '2022-04-14 04:59:40', '2022-04-14 05:23:19', 'Ticket has been raised under wrong category', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 85%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                68224\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Imran Hosain \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_19222195941070.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-13 15:27:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Ticket has been raised under wrong category\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    ASP called as he is unbale to find student in TDMS-Ticket raised under subscription\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;85% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1222/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1222/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1223, '67450', 6, '2022-04-09 11:55:00', 'Audit_64393721383577.WAV', '2022-04-14 05:08:59', '2022-04-14 05:23:23', 'Cancellation reason not mentioned in notes', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 85%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                67450\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Imran Hosain \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_64393721383577.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-09 11:55:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Cancellation reason not mentioned in notes\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    EMI defaulter issue-Cancellation reason not mentioned in notes\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;85% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1223/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1223/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1224, '67885', 6, '2022-04-10 14:04:00', 'Audit_64243332368463.WAV', '2022-04-14 05:12:17', '2022-04-14 05:23:31', 'Calling number is not proper\r\nDB name number not captured in notes', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 85%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                67885\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Imran Hosain \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_64243332368463.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-10 14:04:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Calling number is not proper\r\nDB name number not captured in notes\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Wrong calling number mentioned in notes\r\nStock exchange issue- DB name number not captured in notes\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;85% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1224/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1224/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1225, '68016', 23, '2022-04-11 17:49:00', 'Audit_03264966472048.WAV', '2022-04-14 07:51:52', '2022-04-14 08:27:53', 'Assurance missing\r\nConfirm understanding missing\r\nClosing not proper', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 65%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                68016\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Manojit Mukherjee \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_03264966472048.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-11 17:49:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Assurance missing\r\nConfirm understanding missing\r\nClosing not proper\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Assurance for help is missing\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Didn&#39;t as if we could help him ay other way or not\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Closing is not as per the script\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;65% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1225/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1225/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1226, '67588', 23, '2022-04-08 12:12:00', 'Audit_14274152902793.WAV', '2022-04-14 07:55:19', '2022-04-14 08:22:46', 'Raised ticket under wrong category\r\nClosing is not proper', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 70%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                67588\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Manojit Mukherjee \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_14274152902793.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-08 12:12:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Raised ticket under wrong category\r\nClosing is not proper\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Closing is not as per the script\r\n\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    ASP called to know the procedure of placing order in TDMS-raised ticket under others\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;70% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1226/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1226/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(1227, '67622', 23, '2022-04-08 14:03:00', 'Audit_86441774303245.WAV', '2022-04-14 07:57:38', '2022-04-14 08:22:52', 'Assurance is missing', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 95%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                67622\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Manojit Mukherjee \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_86441774303245.WAV\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2022-04-08 14:03:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Assurance is missing\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    Assurance for help is missing\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;95% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1227/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/1227/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
