INSERT INTO `audit_values` (`id`, `audit_id`, `matrix_id`, `weightage`, `comments`) VALUES
(28287, 2848, 12, 15, ''),
(28288, 2848, 14, 15, ''),
(28289, 2848, 15, 15, ''),
(28290, 2848, 17, 5, ''),
(28291, 2849, 1, 5, ''),
(28292, 2849, 2, 5, ''),
(28293, 2849, 5, 15, ''),
(28294, 2849, 7, 15, ''),
(28295, 2849, 8, 5, ''),
(28296, 2849, 10, 5, ''),
(28297, 2849, 12, 15, ''),
(28298, 2849, 14, 15, ''),
(28299, 2849, 15, 15, ''),
(28300, 2849, 17, 5, ''),
(28301, 2850, 1, 5, ''),
(28302, 2850, 2, 5, ''),
(28303, 2850, 5, 15, ''),
(28304, 2850, 7, 15, ''),
(28305, 2850, 8, 5, ''),
(28306, 2850, 10, 5, ''),
(28307, 2850, 12, 15, ''),
(28308, 2850, 14, 15, ''),
(28309, 2850, 15, 15, ''),
(28310, 2850, 17, 5, ''),
(28311, 2851, 1, 5, ''),
(28312, 2851, 2, 5, ''),
(28313, 2851, 5, 15, ''),
(28314, 2851, 7, 15, ''),
(28315, 2851, 8, 5, ''),
(28316, 2851, 10, 5, ''),
(28317, 2851, 12, 15, ''),
(28318, 2851, 14, 0, 'DOCUMENT MISSING: Agent failed to attach the DS Sale Message Screenshot in the ticket'),
(28319, 2851, 15, 15, ''),
(28320, 2851, 17, 5, ''),
(28321, 2852, 1, 0, 'NO ASSURANCE FOUND: Agent failed to give assurance to the customer '),
(28322, 2852, 2, 5, ''),
(28323, 2852, 5, 15, ''),
(28324, 2852, 7, 15, ''),
(28325, 2852, 8, 5, ''),
(28326, 2852, 10, 5, ''),
(28327, 2852, 12, 15, ''),
(28328, 2852, 14, 15, ''),
(28329, 2852, 15, 15, ''),
(28330, 2852, 17, 5, ''),
(28331, 2853, 1, 5, ''),
(28332, 2853, 2, 5, ''),
(28333, 2853, 5, 15, ''),
(28334, 2853, 7, 15, ''),
(28335, 2853, 8, 5, ''),
(28336, 2853, 10, 5, ''),
(28337, 2853, 12, 15, ''),
(28338, 2853, 14, 15, ''),
(28339, 2853, 15, 15, ''),
(28340, 2853, 17, 5, ''),
(28341, 2854, 1, 5, ''),
(28342, 2854, 2, 5, ''),
(28343, 2854, 5, 15, ''),
(28344, 2854, 7, 15, ''),
(28345, 2854, 8, 5, ''),
(28346, 2854, 10, 5, ''),
(28347, 2854, 12, 15, ''),
(28348, 2854, 14, 15, ''),
(28349, 2854, 15, 15, ''),
(28350, 2854, 17, 5, ''),
(28351, 2855, 1, 5, ''),
(28352, 2855, 2, 5, ''),
(28353, 2855, 5, 15, ''),
(28354, 2855, 7, 15, ''),
(28355, 2855, 8, 5, ''),
(28356, 2855, 10, 5, ''),
(28357, 2855, 12, 15, ''),
(28358, 2855, 14, 15, ''),
(28359, 2855, 15, 15, ''),
(28360, 2855, 17, 5, ''),
(28361, 2856, 1, 5, ''),
(28362, 2856, 2, 5, ''),
(28363, 2856, 5, 15, ''),
(28364, 2856, 7, 15, ''),
(28365, 2856, 8, 5, ''),
(28366, 2856, 10, 5, ''),
(28367, 2856, 12, 15, ''),
(28368, 2856, 14, 15, ''),
(28369, 2856, 15, 15, ''),
(28370, 2856, 17, 5, ''),
(28371, 2857, 1, 5, ''),
(28372, 2857, 2, 5, ''),
(28373, 2857, 5, 15, ''),
(28374, 2857, 7, 15, ''),
(28375, 2857, 8, 5, ''),
(28376, 2857, 10, 5, ''),
(28377, 2857, 12, 15, ''),
(28378, 2857, 14, 0, 'IMPROPER NOTES: Incorrect Calling Number mentioned by the agent. Correct Calling Number: 8346987838'),
(28379, 2857, 15, 15, ''),
(28380, 2857, 17, 5, ''),
(28381, 2858, 1, 5, ''),
(28382, 2858, 2, 5, ''),
(28383, 2858, 5, 15, ''),
(28384, 2858, 7, 15, ''),
(28385, 2858, 8, 5, ''),
(28386, 2858, 10, 5, ''),
(28387, 2858, 12, 15, ''),
(28388, 2858, 14, 15, ''),
(28389, 2858, 15, 15, ''),
(28390, 2858, 17, 5, ''),
(28391, 2859, 1, 5, ''),
(28392, 2859, 2, 5, ''),
(28393, 2859, 5, 15, ''),
(28394, 2859, 7, 15, ''),
(28395, 2859, 8, 5, ''),
(28396, 2859, 10, 5, ''),
(28397, 2859, 12, 15, ''),
(28398, 2859, 14, 15, ''),
(28399, 2859, 15, 15, ''),
(28400, 2859, 17, 5, ''),
(28401, 2860, 1, 5, ''),
(28402, 2860, 2, 5, ''),
(28403, 2860, 5, 15, ''),
(28404, 2860, 7, 15, ''),
(28405, 2860, 8, 5, ''),
(28406, 2860, 10, 5, ''),
(28407, 2860, 12, 15, ''),
(28408, 2860, 14, 15, ''),
(28409, 2860, 15, 15, ''),
(28410, 2860, 17, 5, ''),
(28411, 2861, 1, 5, ''),
(28412, 2861, 2, 5, ''),
(28413, 2861, 5, 15, ''),
(28414, 2861, 7, 15, ''),
(28415, 2861, 8, 5, ''),
(28416, 2861, 10, 5, ''),
(28417, 2861, 12, 15, ''),
(28418, 2861, 14, 15, ''),
(28419, 2861, 15, 15, ''),
(28420, 2861, 17, 5, ''),
(28421, 2862, 1, 5, ''),
(28422, 2862, 2, 5, ''),
(28423, 2862, 5, 15, ''),
(28424, 2862, 7, 15, ''),
(28425, 2862, 8, 5, ''),
(28426, 2862, 10, 5, ''),
(28427, 2862, 12, 15, ''),
(28428, 2862, 14, 15, ''),
(28429, 2862, 15, 15, ''),
(28430, 2862, 17, 5, ''),
(28431, 2863, 1, 5, ''),
(28432, 2863, 2, 5, ''),
(28433, 2863, 5, 15, ''),
(28434, 2863, 7, 15, ''),
(28435, 2863, 8, 5, ''),
(28436, 2863, 10, 5, ''),
(28437, 2863, 12, 15, ''),
(28438, 2863, 14, 0, 'IMPROPER NOTES: Call got disconnected and agent could not finish the call. No mention on the ticket.'),
(28439, 2863, 15, 15, ''),
(28440, 2863, 17, 5, ''),
(28441, 2864, 1, 5, ''),
(28442, 2864, 2, 5, ''),
(28443, 2864, 5, 15, ''),
(28444, 2864, 7, 15, ''),
(28445, 2864, 8, 5, ''),
(28446, 2864, 10, 5, ''),
(28447, 2864, 12, 15, ''),
(28448, 2864, 14, 15, ''),
(28449, 2864, 15, 15, ''),
(28450, 2864, 17, 5, ''),
(28451, 2865, 1, 5, ''),
(28452, 2865, 2, 5, ''),
(28453, 2865, 5, 15, ''),
(28454, 2865, 7, 15, ''),
(28455, 2865, 8, 5, ''),
(28456, 2865, 10, 5, ''),
(28457, 2865, 12, 15, ''),
(28458, 2865, 14, 0, 'IMPROPER NOTES: Incorrect calling number mentioned on the ticket. Correct Calling Number: 7699806489'),
(28459, 2865, 15, 15, ''),
(28460, 2865, 17, 5, ''),
(28461, 2866, 1, 5, ''),
(28462, 2866, 2, 5, ''),
(28463, 2866, 5, 15, ''),
(28464, 2866, 7, 15, ''),
(28465, 2866, 8, 5, ''),
(28466, 2866, 10, 5, ''),
(28467, 2866, 12, 15, ''),
(28468, 2866, 14, 15, ''),
(28469, 2866, 15, 15, ''),
(28470, 2866, 17, 5, ''),
(28471, 2867, 1, 5, ''),
(28472, 2867, 2, 5, ''),
(28473, 2867, 5, 15, ''),
(28474, 2867, 7, 15, ''),
(28475, 2867, 8, 5, ''),
(28476, 2867, 10, 5, ''),
(28477, 2867, 12, 15, ''),
(28478, 2867, 14, 15, ''),
(28479, 2867, 15, 15, ''),
(28480, 2867, 17, 5, ''),
(28481, 2868, 1, 5, ''),
(28482, 2868, 2, 5, ''),
(28483, 2868, 5, 15, ''),
(28484, 2868, 7, 15, ''),
(28485, 2868, 8, 5, ''),
(28486, 2868, 10, 5, ''),
(28487, 2868, 12, 15, ''),
(28488, 2868, 14, 15, ''),
(28489, 2868, 15, 15, ''),
(28490, 2868, 17, 5, ''),
(28491, 2869, 1, 5, ''),
(28492, 2869, 2, 5, ''),
(28493, 2869, 5, 15, ''),
(28494, 2869, 7, 15, ''),
(28495, 2869, 8, 5, ''),
(28496, 2869, 10, 5, ''),
(28497, 2869, 12, 15, ''),
(28498, 2869, 14, 15, ''),
(28499, 2869, 15, 15, ''),
(28500, 2869, 17, 5, ''),
(28501, 2870, 1, 5, ''),
(28502, 2870, 2, 5, ''),
(28503, 2870, 5, 15, ''),
(28504, 2870, 7, 15, ''),
(28505, 2870, 8, 5, ''),
(28506, 2870, 10, 5, ''),
(28507, 2870, 12, 15, ''),
(28508, 2870, 14, 15, ''),
(28509, 2870, 15, 15, ''),
(28510, 2870, 17, 5, ''),
(28511, 2871, 1, 5, ''),
(28512, 2871, 2, 5, ''),
(28513, 2871, 5, 15, ''),
(28514, 2871, 7, 0, 'INCOMPLETE RESOLUTION PROVIDE: Agent failed to inform about the Q&A option to send the questions'),
(28515, 2871, 8, 5, ''),
(28516, 2871, 10, 5, ''),
(28517, 2871, 12, 15, ''),
(28518, 2871, 14, 15, ''),
(28519, 2871, 15, 15, ''),
(28520, 2871, 17, 5, ''),
(28521, 2872, 1, 5, ''),
(28522, 2872, 2, 5, ''),
(28523, 2872, 5, 15, ''),
(28524, 2872, 7, 15, ''),
(28525, 2872, 8, 5, ''),
(28526, 2872, 10, 5, ''),
(28527, 2872, 12, 15, ''),
(28528, 2872, 14, 15, ''),
(28529, 2872, 15, 15, ''),
(28530, 2872, 17, 5, ''),
(28531, 2873, 1, 5, ''),
(28532, 2873, 2, 5, ''),
(28533, 2873, 5, 15, ''),
(28534, 2873, 7, 15, ''),
(28535, 2873, 8, 5, ''),
(28536, 2873, 10, 5, ''),
(28537, 2873, 12, 15, ''),
(28538, 2873, 14, 15, ''),
(28539, 2873, 15, 15, ''),
(28540, 2873, 17, 5, ''),
(28541, 2874, 1, 5, ''),
(28542, 2874, 2, 5, ''),
(28543, 2874, 5, 15, ''),
(28544, 2874, 7, 15, ''),
(28545, 2874, 8, 5, ''),
(28546, 2874, 10, 5, ''),
(28547, 2874, 12, 15, ''),
(28548, 2874, 14, 15, ''),
(28549, 2874, 15, 15, ''),
(28550, 2874, 17, 5, ''),
(28551, 2875, 1, 5, ''),
(28552, 2875, 2, 5, ''),
(28553, 2875, 5, 15, ''),
(28554, 2875, 7, 15, ''),
(28555, 2875, 8, 5, ''),
(28556, 2875, 10, 5, ''),
(28557, 2875, 12, 15, ''),
(28558, 2875, 14, 15, ''),
(28559, 2875, 15, 15, ''),
(28560, 2875, 17, 5, ''),
(28561, 2876, 1, 5, ''),
(28562, 2876, 2, 5, ''),
(28563, 2876, 5, 15, ''),
(28564, 2876, 7, 15, ''),
(28565, 2876, 8, 5, ''),
(28566, 2876, 10, 5, ''),
(28567, 2876, 12, 15, ''),
(28568, 2876, 14, 15, ''),
(28569, 2876, 15, 15, ''),
(28570, 2876, 17, 5, ''),
(28571, 2877, 1, 5, ''),
(28572, 2877, 2, 5, ''),
(28573, 2877, 5, 15, ''),
(28574, 2877, 7, 15, ''),
(28575, 2877, 8, 5, ''),
(28576, 2877, 10, 5, ''),
(28577, 2877, 12, 15, ''),
(28578, 2877, 14, 0, 'IMPROPER NOTES: Agent failed to mention the pincode details & RM details in the ticket. '),
(28579, 2877, 15, 15, ''),
(28580, 2877, 17, 5, ''),
(28581, 2878, 1, 5, ''),
(28582, 2878, 2, 5, ''),
(28583, 2878, 5, 15, ''),
(28584, 2878, 7, 15, ''),
(28585, 2878, 8, 5, ''),
(28586, 2878, 10, 5, ''),
(28587, 2878, 12, 15, ''),
(28588, 2878, 14, 15, ''),
(28589, 2878, 15, 15, ''),
(28590, 2878, 17, 5, ''),
(28591, 2879, 1, 5, ''),
(28592, 2879, 2, 5, ''),
(28593, 2879, 5, 15, ''),
(28594, 2879, 7, 15, ''),
(28595, 2879, 8, 5, ''),
(28596, 2879, 10, 5, ''),
(28597, 2879, 12, 15, ''),
(28598, 2879, 14, 15, ''),
(28599, 2879, 15, 15, ''),
(28600, 2879, 17, 5, ''),
(28601, 2880, 1, 5, ''),
(28602, 2880, 2, 5, ''),
(28603, 2880, 5, 15, ''),
(28604, 2880, 7, 15, ''),
(28605, 2880, 8, 5, ''),
(28606, 2880, 10, 5, ''),
(28607, 2880, 12, 15, ''),
(28608, 2880, 14, 15, ''),
(28609, 2880, 15, 15, ''),
(28610, 2880, 17, 5, ''),
(28611, 2881, 1, 5, ''),
(28612, 2881, 2, 5, ''),
(28613, 2881, 5, 15, ''),
(28614, 2881, 7, 15, ''),
(28615, 2881, 8, 5, ''),
(28616, 2881, 10, 5, ''),
(28617, 2881, 12, 15, ''),
(28618, 2881, 14, 0, 'IMPROPER NOTES: Agent notes makes no sence. Agent did not collected the syllabus from the student and attached on the ticket\r\n'),
(28619, 2881, 15, 15, ''),
(28620, 2881, 17, 5, ''),
(28621, 2882, 1, 5, ''),
(28622, 2882, 2, 5, ''),
(28623, 2882, 5, 15, ''),
(28624, 2882, 7, 15, ''),
(28625, 2882, 8, 5, ''),
(28626, 2882, 10, 5, ''),
(28627, 2882, 12, 15, ''),
(28628, 2882, 14, 0, 'IMPROPER NOTES: Agent failed to mentioned the queries raised by the customer on the call. '),
(28629, 2882, 15, 15, ''),
(28630, 2882, 17, 5, ''),
(28631, 2883, 1, 0, 'NO ASSURANCE FOUND: Agent failed to give assurance to the customer'),
(28632, 2883, 2, 5, ''),
(28633, 2883, 5, 15, ''),
(28634, 2883, 7, 15, ''),
(28635, 2883, 8, 5, ''),
(28636, 2883, 10, 5, ''),
(28637, 2883, 12, 15, ''),
(28638, 2883, 14, 15, ''),
(28639, 2883, 15, 15, ''),
(28640, 2883, 17, 5, ''),
(28641, 2884, 1, 5, ''),
(28642, 2884, 2, 5, ''),
(28643, 2884, 5, 15, ''),
(28644, 2884, 7, 15, ''),
(28645, 2884, 8, 5, ''),
(28646, 2884, 10, 5, ''),
(28647, 2884, 12, 15, ''),
(28648, 2884, 14, 0, 'IMPROPER NOTES: Incorrect calling number mentioned by the agent, Correct calling number: 6296673432 '),
(28649, 2884, 15, 15, ''),
(28650, 2884, 17, 5, ''),
(28651, 2885, 1, 0, 'NO ASSURANCE FOUND: Agent failed to give assurance to the customer'),
(28652, 2885, 2, 5, ''),
(28653, 2885, 5, 15, ''),
(28654, 2885, 7, 15, ''),
(28655, 2885, 8, 5, ''),
(28656, 2885, 10, 5, ''),
(28657, 2885, 12, 15, ''),
(28658, 2885, 14, 15, ''),
(28659, 2885, 15, 15, ''),
(28660, 2885, 17, 5, ''),
(28661, 2886, 1, 0, 'NO ASSURANCE FOUND: Agent failed to give assurance to the customer'),
(28662, 2886, 2, 5, ''),
(28663, 2886, 5, 15, ''),
(28664, 2886, 7, 0, 'IMPROPER RESOLUTION: Agent failed to provide proper resolution to the customer.'),
(28665, 2886, 8, 5, ''),
(28666, 2886, 10, 5, ''),
(28667, 2886, 12, 15, ''),
(28668, 2886, 14, 15, ''),
(28669, 2886, 15, 15, ''),
(28670, 2886, 17, 5, ''),
(28671, 2887, 1, 5, ''),
(28672, 2887, 2, 5, ''),
(28673, 2887, 5, 15, ''),
(28674, 2887, 7, 15, ''),
(28675, 2887, 8, 5, ''),
(28676, 2887, 10, 5, ''),
(28677, 2887, 12, 0, 'IMPROPER OPENING: Opening script not followed. '),
(28678, 2887, 14, 15, ''),
(28679, 2887, 15, 15, ''),
(28680, 2887, 17, 5, ''),
(28681, 2888, 1, 5, ''),
(28682, 2888, 2, 5, ''),
(28683, 2888, 5, 15, ''),
(28684, 2888, 7, 15, ''),
(28685, 2888, 8, 5, ''),
(28686, 2888, 10, 5, ''),
(28687, 2888, 12, 15, ''),
(28688, 2888, 14, 15, ''),
(28689, 2888, 15, 0, 'TICKET ID NOT SHARED: Agent failed to share the ticket ID to the DB'),
(28690, 2888, 17, 5, ''),
(28691, 2889, 1, 5, ''),
(28692, 2889, 2, 5, ''),
(28693, 2889, 5, 15, ''),
(28694, 2889, 7, 15, ''),
(28695, 2889, 8, 5, ''),
(28696, 2889, 10, 5, ''),
(28697, 2889, 12, 15, ''),
(28698, 2889, 14, 15, ''),
(28699, 2889, 15, 15, ''),
(28700, 2889, 17, 5, ''),
(28701, 2890, 1, 5, ''),
(28702, 2890, 2, 5, ''),
(28703, 2890, 5, 15, ''),
(28704, 2890, 7, 15, ''),
(28705, 2890, 8, 5, ''),
(28706, 2890, 10, 5, ''),
(28707, 2890, 12, 15, ''),
(28708, 2890, 14, 0, 'INCORRECT CATEGORY SELECTED: DB queried about stocks but the agent selected \"Others\"'),
(28709, 2890, 15, 15, ''),
(28710, 2890, 17, 5, ''),
(28711, 2891, 1, 5, ''),
(28712, 2891, 2, 5, ''),
(28713, 2891, 5, 15, ''),
(28714, 2891, 7, 15, ''),
(28715, 2891, 8, 5, ''),
(28716, 2891, 10, 5, ''),
(28717, 2891, 12, 15, ''),
(28718, 2891, 14, 15, ''),
(28719, 2891, 15, 15, ''),
(28720, 2891, 17, 5, ''),
(28721, 2892, 1, 5, ''),
(28722, 2892, 2, 5, ''),
(28723, 2892, 5, 15, ''),
(28724, 2892, 7, 15, ''),
(28725, 2892, 8, 5, ''),
(28726, 2892, 10, 5, ''),
(28727, 2892, 12, 15, ''),
(28728, 2892, 14, 15, ''),
(28729, 2892, 15, 15, ''),
(28730, 2892, 17, 5, ''),
(28731, 2893, 1, 5, ''),
(28732, 2893, 2, 5, ''),
(28733, 2893, 5, 15, ''),
(28734, 2893, 7, 15, ''),
(28735, 2893, 8, 5, ''),
(28736, 2893, 10, 5, ''),
(28737, 2893, 12, 15, ''),
(28738, 2893, 14, 0, 'IMPROPER NOTES: Agent was unable to close the call properly but no mention the same in the ticket. '),
(28739, 2893, 15, 15, ''),
(28740, 2893, 17, 5, ''),
(28741, 2894, 1, 5, ''),
(28742, 2894, 2, 5, ''),
(28743, 2894, 5, 15, ''),
(28744, 2894, 7, 15, ''),
(28745, 2894, 8, 5, ''),
(28746, 2894, 10, 5, ''),
(28747, 2894, 12, 15, ''),
(28748, 2894, 14, 0, 'INCORRECT TICKET CLOSURE: The agent incorrectly closed the ticket 3 strike'),
(28749, 2894, 15, 15, ''),
(28750, 2894, 17, 5, ''),
(28751, 2895, 1, 5, ''),
(28752, 2895, 2, 5, ''),
(28753, 2895, 5, 15, ''),
(28754, 2895, 7, 15, ''),
(28755, 2895, 8, 5, ''),
(28756, 2895, 10, 5, ''),
(28757, 2895, 12, 15, ''),
(28758, 2895, 14, 0, 'INCORRECT TICKET CLOSURE: The agent incorrectly closed the ticket 3 strike\r\n'),
(28759, 2895, 15, 15, ''),
(28760, 2895, 17, 5, ''),
(28761, 2896, 1, 5, ''),
(28762, 2896, 2, 5, ''),
(28763, 2896, 5, 15, ''),
(28764, 2896, 7, 15, ''),
(28765, 2896, 8, 5, ''),
(28766, 2896, 10, 5, ''),
(28767, 2896, 12, 15, ''),
(28768, 2896, 14, 15, ''),
(28769, 2896, 15, 15, ''),
(28770, 2896, 17, 5, ''),
(28771, 2897, 1, 0, 'NO ASSURANCE FOUND: Agent failed to give assurance to the customer'),
(28772, 2897, 2, 5, ''),
(28773, 2897, 5, 0, 'CONFIRMED UNDERSTANDING MISSING: Agent failed to ask about additional help'),
(28774, 2897, 7, 15, ''),
(28775, 2897, 8, 0, 'ADDITIONAL INFORMATION MISSING: Agent failed to inform about refer & earn'),
(28776, 2897, 10, 5, ''),
(28777, 2897, 12, 0, 'IMPROPER CLOSING: Agent failed to close the call as per script'),
(28778, 2897, 14, 0, 'TICKET MISSING: Agent failed to raise a ticket '),
(28779, 2897, 15, 0, 'CSAT NOT PITCHED'),
(28780, 2897, 17, 0, 'WORK AVOIDANCE DETECTED'),
(28781, 2898, 1, 5, ''),
(28782, 2898, 2, 5, ''),
(28783, 2898, 5, 15, ''),
(28784, 2898, 7, 15, ''),
(28785, 2898, 8, 5, ''),
(28786, 2898, 10, 5, ''),
(28787, 2898, 12, 15, ''),
(28788, 2898, 14, 15, ''),
(28789, 2898, 15, 15, ''),
(28790, 2898, 17, 5, ''),
(28791, 2899, 1, 5, ''),
(28792, 2899, 2, 5, ''),
(28793, 2899, 5, 15, ''),
(28794, 2899, 7, 15, ''),
(28795, 2899, 8, 5, ''),
(28796, 2899, 10, 5, ''),
(28797, 2899, 12, 15, ''),
(28798, 2899, 14, 15, ''),
(28799, 2899, 15, 15, ''),
(28800, 2899, 17, 5, ''),
(28801, 2900, 1, 5, ''),
(28802, 2900, 2, 5, ''),
(28803, 2900, 5, 15, ''),
(28804, 2900, 7, 15, ''),
(28805, 2900, 8, 5, ''),
(28806, 2900, 10, 5, ''),
(28807, 2900, 12, 15, ''),
(28808, 2900, 14, 15, ''),
(28809, 2900, 15, 15, ''),
(28810, 2900, 17, 5, ''),
(28811, 2901, 1, 5, ''),
(28812, 2901, 2, 5, ''),
(28813, 2901, 5, 15, ''),
(28814, 2901, 7, 15, ''),
(28815, 2901, 8, 5, ''),
(28816, 2901, 10, 5, ''),
(28817, 2901, 12, 15, ''),
(28818, 2901, 14, 15, ''),
(28819, 2901, 15, 15, ''),
(28820, 2901, 17, 5, ''),
(28821, 2902, 1, 5, ''),
(28822, 2902, 2, 5, ''),
(28823, 2902, 5, 15, ''),
(28824, 2902, 7, 15, ''),
(28825, 2902, 8, 5, ''),
(28826, 2902, 10, 5, ''),
(28827, 2902, 12, 15, ''),
(28828, 2902, 14, 15, ''),
(28829, 2902, 15, 15, ''),
(28830, 2902, 17, 5, ''),
(28831, 2903, 1, 0, 'NO ASSURANCE GIVEN: Agent failed to give assurance to the customer'),
(28832, 2903, 2, 5, ''),
(28833, 2903, 5, 15, ''),
(28834, 2903, 7, 15, ''),
(28835, 2903, 8, 5, ''),
(28836, 2903, 10, 5, ''),
(28837, 2903, 12, 15, ''),
(28838, 2903, 14, 15, ''),
(28839, 2903, 15, 15, ''),
(28840, 2903, 17, 5, ''),
(28841, 2904, 1, 5, ''),
(28842, 2904, 2, 5, ''),
(28843, 2904, 5, 15, ''),
(28844, 2904, 7, 15, ''),
(28845, 2904, 8, 5, ''),
(28846, 2904, 10, 5, ''),
(28847, 2904, 12, 15, ''),
(28848, 2904, 14, 15, ''),
(28849, 2904, 15, 15, ''),
(28850, 2904, 17, 5, ''),
(28851, 2905, 1, 0, 'NO ASSURANCE FOUND: The agent failed to give assurance to the customer'),
(28852, 2905, 2, 5, ''),
(28853, 2905, 5, 15, ''),
(28854, 2905, 7, 0, 'IMPROPER RESOLUTION: Agent failed to take ownership on the call'),
(28855, 2905, 8, 0, 'NO ADDITIONAL INFORMATION: Refer & Earn not informed'),
(28856, 2905, 10, 5, ''),
(28857, 2905, 12, 15, ''),
(28858, 2905, 14, 0, 'TICKET NOT RAISED'),
(28859, 2905, 15, 0, 'SURVEY NOT PITCHED: Agent failed to pitched survey as Ownership not taken'),
(28860, 2905, 17, 0, 'WORK AVOIDANCE DETECTED: Agent avoided the call by not taking Ownership. '),
(28861, 2906, 1, 5, ''),
(28862, 2906, 2, 5, ''),
(28863, 2906, 5, 15, ''),
(28864, 2906, 7, 15, ''),
(28865, 2906, 8, 5, ''),
(28866, 2906, 10, 5, ''),
(28867, 2906, 12, 15, ''),
(28868, 2906, 14, 15, ''),
(28869, 2906, 15, 15, ''),
(28870, 2906, 17, 5, ''),
(28871, 2907, 1, 5, ''),
(28872, 2907, 2, 5, ''),
(28873, 2907, 5, 15, ''),
(28874, 2907, 7, 15, ''),
(28875, 2907, 8, 5, ''),
(28876, 2907, 10, 5, ''),
(28877, 2907, 12, 15, ''),
(28878, 2907, 14, 15, ''),
(28879, 2907, 15, 15, ''),
(28880, 2907, 17, 5, ''),
(28881, 2908, 1, 5, ''),
(28882, 2908, 2, 5, ''),
(28883, 2908, 5, 15, ''),
(28884, 2908, 7, 15, ''),
(28885, 2908, 8, 5, ''),
(28886, 2908, 10, 5, ''),
(28887, 2908, 12, 15, ''),
(28888, 2908, 14, 15, ''),
(28889, 2908, 15, 15, ''),
(28890, 2908, 17, 5, ''),
(28891, 2909, 1, 5, ''),
(28892, 2909, 2, 5, ''),
(28893, 2909, 5, 15, ''),
(28894, 2909, 7, 15, ''),
(28895, 2909, 8, 5, ''),
(28896, 2909, 10, 5, ''),
(28897, 2909, 12, 15, ''),
(28898, 2909, 14, 15, ''),
(28899, 2909, 15, 15, ''),
(28900, 2909, 17, 5, ''),
(28901, 2910, 1, 5, ''),
(28902, 2910, 2, 5, ''),
(28903, 2910, 5, 15, ''),
(28904, 2910, 7, 15, ''),
(28905, 2910, 8, 5, ''),
(28906, 2910, 10, 5, ''),
(28907, 2910, 12, 15, ''),
(28908, 2910, 14, 15, ''),
(28909, 2910, 15, 15, ''),
(28910, 2910, 17, 5, ''),
(28911, 2911, 1, 5, ''),
(28912, 2911, 2, 5, ''),
(28913, 2911, 5, 15, ''),
(28914, 2911, 7, 15, ''),
(28915, 2911, 8, 5, ''),
(28916, 2911, 10, 5, ''),
(28917, 2911, 12, 15, ''),
(28918, 2911, 14, 15, ''),
(28919, 2911, 15, 15, ''),
(28920, 2911, 17, 5, ''),
(28921, 2912, 1, 5, ''),
(28922, 2912, 2, 5, ''),
(28923, 2912, 5, 15, ''),
(28924, 2912, 7, 15, ''),
(28925, 2912, 8, 5, ''),
(28926, 2912, 10, 5, ''),
(28927, 2912, 12, 15, ''),
(28928, 2912, 14, 15, ''),
(28929, 2912, 15, 15, ''),
(28930, 2912, 17, 5, ''),
(28931, 2913, 1, 5, ''),
(28932, 2913, 2, 5, ''),
(28933, 2913, 5, 15, ''),
(28934, 2913, 7, 15, ''),
(28935, 2913, 8, 5, ''),
(28936, 2913, 10, 5, ''),
(28937, 2913, 12, 15, ''),
(28938, 2913, 14, 15, ''),
(28939, 2913, 15, 15, ''),
(28940, 2913, 17, 5, ''),
(28941, 2914, 1, 5, ''),
(28942, 2914, 2, 5, ''),
(28943, 2914, 5, 15, ''),
(28944, 2914, 7, 15, ''),
(28945, 2914, 8, 5, ''),
(28946, 2914, 10, 5, ''),
(28947, 2914, 12, 15, ''),
(28948, 2914, 14, 0, 'INCORRECT EMAIL FORMAT: Incorrect Plan Name mentioned in the email'),
(28949, 2914, 15, 15, ''),
(28950, 2914, 17, 5, ''),
(28951, 2915, 1, 0, 'NO ASSURANCE FOUND: No assurance given to the customer'),
(28952, 2915, 2, 5, ''),
(28953, 2915, 5, 15, ''),
(28954, 2915, 7, 15, ''),
(28955, 2915, 8, 5, ''),
(28956, 2915, 10, 5, ''),
(28957, 2915, 12, 15, ''),
(28958, 2915, 14, 15, ''),
(28959, 2915, 15, 15, ''),
(28960, 2915, 17, 5, ''),
(28961, 2916, 1, 5, ''),
(28962, 2916, 2, 5, ''),
(28963, 2916, 5, 15, ''),
(28964, 2916, 7, 15, ''),
(28965, 2916, 8, 5, ''),
(28966, 2916, 10, 5, ''),
(28967, 2916, 12, 15, ''),
(28968, 2916, 14, 15, ''),
(28969, 2916, 15, 15, ''),
(28970, 2916, 17, 5, ''),
(28971, 2917, 1, 5, ''),
(28972, 2917, 2, 5, ''),
(28973, 2917, 5, 15, ''),
(28974, 2917, 7, 0, 'DELAYED RESOLUTION: No proper process followed which lead to delayed resolution.'),
(28975, 2917, 8, 5, ''),
(28976, 2917, 10, 5, ''),
(28977, 2917, 12, 15, ''),
(28978, 2917, 14, 0, 'INCORRECT CLOSING: Agent closed the ticket as \"3 strike\" while the issue was still pending'),
(28979, 2917, 15, 15, ''),
(28980, 2917, 17, 0, 'WORK AVOIDANCE DETECTED: Agent avoided the work by closing the ticket 3 strike'),
(28981, 2918, 1, 5, ''),
(28982, 2918, 2, 5, ''),
(28983, 2918, 5, 15, ''),
(28984, 2918, 7, 0, 'DELAYED RESOLUTION: No proper process followed which lead to delayed resolution.\r\n'),
(28985, 2918, 8, 5, ''),
(28986, 2918, 10, 5, ''),
(28987, 2918, 12, 15, ''),
(28988, 2918, 14, 0, 'INCORRECT CLOSING: Agent closed the ticket as \"3 strike\" while the issue was still pending\r\n'),
(28989, 2918, 15, 15, ''),
(28990, 2918, 17, 0, 'WORK AVOIDANCE DETECTED: Agent avoided the work by closing the ticket \"3 strike\"\r\n'),
(28991, 2919, 1, 5, ''),
(28992, 2919, 2, 5, ''),
(28993, 2919, 5, 15, ''),
(28994, 2919, 7, 0, 'DELAYED RESOLUTION: No proper process followed which lead to delayed resolution.\r\n'),
(28995, 2919, 8, 5, ''),
(28996, 2919, 10, 5, ''),
(28997, 2919, 12, 15, ''),
(28998, 2919, 14, 0, 'INCORRECT CLOSING: Agent closed the ticket as \"3 strike\" while the issue was still pending\r\n'),
(28999, 2919, 15, 15, ''),
(29000, 2919, 17, 0, 'WORK AVOIDANCE DETECTED: Agent avoided the work by closing the ticket 3 strike\r\n'),
(29001, 2920, 1, 5, ''),
(29002, 2920, 2, 5, ''),
(29003, 2920, 5, 15, ''),
(29004, 2920, 7, 0, 'DELAYED RESOLUTION: Agent failed to email on 23-02-22 which delayed the resolution'),
(29005, 2920, 8, 5, ''),
(29006, 2920, 10, 5, ''),
(29007, 2920, 12, 15, ''),
(29008, 2920, 14, 15, ''),
(29009, 2920, 15, 15, ''),
(29010, 2920, 17, 5, ''),
(29011, 2921, 1, 5, ''),
(29012, 2921, 2, 5, ''),
(29013, 2921, 5, 15, ''),
(29014, 2921, 7, 15, ''),
(29015, 2921, 8, 5, ''),
(29016, 2921, 10, 5, ''),
(29017, 2921, 12, 15, ''),
(29018, 2921, 14, 15, ''),
(29019, 2921, 15, 15, ''),
(29020, 2921, 17, 5, ''),
(29021, 2922, 1, 5, ''),
(29022, 2922, 2, 5, ''),
(29023, 2922, 5, 15, ''),
(29024, 2922, 7, 15, ''),
(29025, 2922, 8, 5, ''),
(29026, 2922, 10, 5, ''),
(29027, 2922, 12, 15, ''),
(29028, 2922, 14, 15, ''),
(29029, 2922, 15, 15, ''),
(29030, 2922, 17, 5, ''),
(29031, 2923, 1, 5, ''),
(29032, 2923, 2, 5, ''),
(29033, 2923, 5, 15, ''),
(29034, 2923, 7, 15, ''),
(29035, 2923, 8, 5, ''),
(29036, 2923, 10, 5, ''),
(29037, 2923, 12, 15, ''),
(29038, 2923, 14, 15, ''),
(29039, 2923, 15, 0, 'TICKET ID NOT SHARED: Agent failed to share the ticket Id to the customer'),
(29040, 2923, 17, 5, ''),
(29041, 2924, 1, 5, ''),
(29042, 2924, 2, 5, ''),
(29043, 2924, 5, 0, 'CONFIRMED UNDERSTANDING MISSING: Agent failed to ask about additional help. '),
(29044, 2924, 7, 15, ''),
(29045, 2924, 8, 5, ''),
(29046, 2924, 10, 5, ''),
(29047, 2924, 12, 15, ''),
(29048, 2924, 14, 15, ''),
(29049, 2924, 15, 0, 'TICKET ID NOT SHARED: Agent failed to share the ticket Id to the customer. '),
(29050, 2924, 17, 5, ''),
(29051, 2925, 1, 5, ''),
(29052, 2925, 2, 5, ''),
(29053, 2925, 5, 15, ''),
(29054, 2925, 7, 15, ''),
(29055, 2925, 8, 5, ''),
(29056, 2925, 10, 5, ''),
(29057, 2925, 12, 15, ''),
(29058, 2925, 14, 15, ''),
(29059, 2925, 15, 15, ''),
(29060, 2925, 17, 5, ''),
(29061, 2926, 1, 5, ''),
(29062, 2926, 2, 5, ''),
(29063, 2926, 5, 15, ''),
(29064, 2926, 7, 15, ''),
(29065, 2926, 8, 5, ''),
(29066, 2926, 10, 5, ''),
(29067, 2926, 12, 15, ''),
(29068, 2926, 14, 15, ''),
(29069, 2926, 15, 15, ''),
(29070, 2926, 17, 5, ''),
(29071, 2927, 1, 5, ''),
(29072, 2927, 2, 5, ''),
(29073, 2927, 5, 15, ''),
(29074, 2927, 7, 15, ''),
(29075, 2927, 8, 5, ''),
(29076, 2927, 10, 5, ''),
(29077, 2927, 12, 15, ''),
(29078, 2927, 14, 15, ''),
(29079, 2927, 15, 15, ''),
(29080, 2927, 17, 5, ''),
(29081, 2928, 1, 5, ''),
(29082, 2928, 2, 5, ''),
(29083, 2928, 5, 15, ''),
(29084, 2928, 7, 15, ''),
(29085, 2928, 8, 5, ''),
(29086, 2928, 10, 5, ''),
(29087, 2928, 12, 15, ''),
(29088, 2928, 14, 15, ''),
(29089, 2928, 15, 15, ''),
(29090, 2928, 17, 5, ''),
(29091, 2929, 1, 5, ''),
(29092, 2929, 2, 5, ''),
(29093, 2929, 5, 0, 'CONFIRMED UNDERSTANDING MISSING: The agent failed to ask about additional help required or not. '),
(29094, 2929, 7, 15, ''),
(29095, 2929, 8, 5, ''),
(29096, 2929, 10, 5, ''),
(29097, 2929, 12, 15, ''),
(29098, 2929, 14, 15, ''),
(29099, 2929, 15, 15, ''),
(29100, 2929, 17, 5, ''),
(29101, 2930, 1, 5, ''),
(29102, 2930, 2, 5, ''),
(29103, 2930, 5, 15, ''),
(29104, 2930, 7, 15, ''),
(29105, 2930, 8, 5, ''),
(29106, 2930, 10, 5, ''),
(29107, 2930, 12, 15, ''),
(29108, 2930, 14, 15, ''),
(29109, 2930, 15, 15, ''),
(29110, 2930, 17, 5, ''),
(29111, 2931, 1, 5, ''),
(29112, 2931, 2, 5, ''),
(29113, 2931, 5, 15, ''),
(29114, 2931, 7, 15, ''),
(29115, 2931, 8, 5, ''),
(29116, 2931, 10, 5, ''),
(29117, 2931, 12, 15, ''),
(29118, 2931, 14, 15, ''),
(29119, 2931, 15, 15, ''),
(29120, 2931, 17, 5, ''),
(29121, 2932, 1, 5, ''),
(29122, 2932, 2, 5, ''),
(29123, 2932, 5, 15, ''),
(29124, 2932, 7, 15, ''),
(29125, 2932, 8, 5, ''),
(29126, 2932, 10, 5, ''),
(29127, 2932, 12, 15, ''),
(29128, 2932, 14, 15, ''),
(29129, 2932, 15, 15, ''),
(29130, 2932, 17, 5, ''),
(29131, 2933, 1, 5, ''),
(29132, 2933, 2, 5, ''),
(29133, 2933, 5, 15, ''),
(29134, 2933, 7, 15, ''),
(29135, 2933, 8, 5, ''),
(29136, 2933, 10, 5, ''),
(29137, 2933, 12, 15, ''),
(29138, 2933, 14, 15, ''),
(29139, 2933, 15, 15, ''),
(29140, 2933, 17, 5, ''),
(29141, 2934, 1, 5, ''),
(29142, 2934, 2, 5, ''),
(29143, 2934, 5, 15, ''),
(29144, 2934, 7, 15, ''),
(29145, 2934, 8, 5, ''),
(29146, 2934, 10, 5, ''),
(29147, 2934, 12, 15, ''),
(29148, 2934, 14, 15, ''),
(29149, 2934, 15, 15, ''),
(29150, 2934, 17, 5, ''),
(29151, 2935, 1, 5, ''),
(29152, 2935, 2, 5, ''),
(29153, 2935, 5, 15, ''),
(29154, 2935, 7, 15, ''),
(29155, 2935, 8, 5, ''),
(29156, 2935, 10, 5, ''),
(29157, 2935, 12, 15, ''),
(29158, 2935, 14, 0, 'IMPROPER NOTES: Agent failed to mention the pincode details & RM details in the ticket.\r\n'),
(29159, 2935, 15, 15, ''),
(29160, 2935, 17, 5, ''),
(29161, 2936, 1, 5, ''),
(29162, 2936, 2, 0, 'COMMUNICATION TONE ERROR: Speaking over the customer '),
(29163, 2936, 5, 15, ''),
(29164, 2936, 7, 15, ''),
(29165, 2936, 8, 5, ''),
(29166, 2936, 10, 5, ''),
(29167, 2936, 12, 15, ''),
(29168, 2936, 14, 15, ''),
(29169, 2936, 15, 15, ''),
(29170, 2936, 17, 5, ''),
(29171, 2937, 1, 5, ''),
(29172, 2937, 2, 5, ''),
(29173, 2937, 5, 0, 'CONFIRMED UNDERSTANDING MISSING: Agent failed to ask about additional help'),
(29174, 2937, 7, 15, ''),
(29175, 2937, 8, 5, ''),
(29176, 2937, 10, 5, ''),
(29177, 2937, 12, 15, ''),
(29178, 2937, 14, 15, ''),
(29179, 2937, 15, 15, ''),
(29180, 2937, 17, 5, ''),
(29181, 2938, 1, 5, ''),
(29182, 2938, 2, 5, ''),
(29183, 2938, 5, 15, ''),
(29184, 2938, 7, 15, ''),
(29185, 2938, 8, 5, ''),
(29186, 2938, 10, 5, ''),
(29187, 2938, 12, 15, ''),
(29188, 2938, 14, 15, ''),
(29189, 2938, 15, 15, ''),
(29190, 2938, 17, 5, ''),
(29191, 2939, 1, 5, ''),
(29192, 2939, 2, 5, ''),
(29193, 2939, 5, 15, ''),
(29194, 2939, 7, 15, ''),
(29195, 2939, 8, 5, ''),
(29196, 2939, 10, 5, ''),
(29197, 2939, 12, 15, ''),
(29198, 2939, 14, 15, ''),
(29199, 2939, 15, 15, ''),
(29200, 2939, 17, 5, ''),
(29201, 2940, 1, 5, ''),
(29202, 2940, 2, 5, ''),
(29203, 2940, 5, 15, ''),
(29204, 2940, 7, 15, ''),
(29205, 2940, 8, 5, ''),
(29206, 2940, 10, 5, ''),
(29207, 2940, 12, 15, ''),
(29208, 2940, 14, 0, 'IMPROPER NOTES: Agent failed to mention that the student\'s father did not shared the device information. Hence agent failed to capture the same'),
(29209, 2940, 15, 15, ''),
(29210, 2940, 17, 5, ''),
(29211, 2941, 1, 5, ''),
(29212, 2941, 2, 5, ''),
(29213, 2941, 5, 15, ''),
(29214, 2941, 7, 15, ''),
(29215, 2941, 8, 5, ''),
(29216, 2941, 10, 5, ''),
(29217, 2941, 12, 15, ''),
(29218, 2941, 14, 15, ''),
(29219, 2941, 15, 15, ''),
(29220, 2941, 17, 5, ''),
(29221, 2942, 1, 5, ''),
(29222, 2942, 2, 5, ''),
(29223, 2942, 5, 15, ''),
(29224, 2942, 7, 15, ''),
(29225, 2942, 8, 5, ''),
(29226, 2942, 10, 5, ''),
(29227, 2942, 12, 15, ''),
(29228, 2942, 14, 15, ''),
(29229, 2942, 15, 15, ''),
(29230, 2942, 17, 5, ''),
(29231, 2943, 1, 5, ''),
(29232, 2943, 2, 5, ''),
(29233, 2943, 5, 15, ''),
(29234, 2943, 7, 15, ''),
(29235, 2943, 8, 5, ''),
(29236, 2943, 10, 5, ''),
(29237, 2943, 12, 15, ''),
(29238, 2943, 14, 15, ''),
(29239, 2943, 15, 15, ''),
(29240, 2943, 17, 5, ''),
(29241, 2944, 1, 5, ''),
(29242, 2944, 2, 5, ''),
(29243, 2944, 5, 15, ''),
(29244, 2944, 7, 15, ''),
(29245, 2944, 8, 5, ''),
(29246, 2944, 10, 5, ''),
(29247, 2944, 12, 15, ''),
(29248, 2944, 14, 15, ''),
(29249, 2944, 15, 15, ''),
(29250, 2944, 17, 5, ''),
(29251, 2945, 1, 5, ''),
(29252, 2945, 2, 5, ''),
(29253, 2945, 5, 15, ''),
(29254, 2945, 7, 15, ''),
(29255, 2945, 8, 5, ''),
(29256, 2945, 10, 5, ''),
(29257, 2945, 12, 15, ''),
(29258, 2945, 14, 15, ''),
(29259, 2945, 15, 15, ''),
(29260, 2945, 17, 5, ''),
(29261, 2946, 1, 5, ''),
(29262, 2946, 2, 5, ''),
(29263, 2946, 5, 15, ''),
(29264, 2946, 7, 15, ''),
(29265, 2946, 8, 5, ''),
(29266, 2946, 10, 5, ''),
(29267, 2946, 12, 15, ''),
(29268, 2946, 14, 15, ''),
(29269, 2946, 15, 15, ''),
(29270, 2946, 17, 5, ''),
(29271, 2947, 1, 0, 'NO ASSURANCE FOUND: Agent failed to give assurance to the customer'),
(29272, 2947, 2, 5, ''),
(29273, 2947, 5, 15, ''),
(29274, 2947, 7, 15, ''),
(29275, 2947, 8, 5, ''),
(29276, 2947, 10, 5, ''),
(29277, 2947, 12, 15, ''),
(29278, 2947, 14, 0, 'IMPROPER NOTES: Agent failed to update the additional queries the customer asked on the call'),
(29279, 2947, 15, 15, ''),
(29280, 2947, 17, 5, ''),
(29281, 2948, 1, 5, ''),
(29282, 2948, 2, 5, ''),
(29283, 2948, 5, 15, ''),
(29284, 2948, 7, 15, ''),
(29285, 2948, 8, 5, ''),
(29286, 2948, 10, 5, ''),
(29287, 2948, 12, 15, ''),
(29288, 2948, 14, 15, ''),
(29289, 2948, 15, 15, ''),
(29290, 2948, 17, 5, ''),
(29291, 2949, 1, 5, ''),
(29292, 2949, 2, 5, ''),
(29293, 2949, 5, 15, ''),
(29294, 2949, 7, 15, ''),
(29295, 2949, 8, 5, ''),
(29296, 2949, 10, 5, ''),
(29297, 2949, 12, 15, ''),
(29298, 2949, 14, 15, ''),
(29299, 2949, 15, 15, ''),
(29300, 2949, 17, 5, ''),
(29301, 2950, 1, 5, ''),
(29302, 2950, 2, 5, ''),
(29303, 2950, 5, 15, ''),
(29304, 2950, 7, 0, 'IMPROPER RESOLUTION PROVIDED: Unclear resolution provided '),
(29305, 2950, 8, 5, ''),
(29306, 2950, 10, 5, ''),
(29307, 2950, 12, 15, ''),
(29308, 2950, 14, 15, ''),
(29309, 2950, 15, 15, ''),
(29310, 2950, 17, 5, ''),
(29311, 2951, 1, 5, ''),
(29312, 2951, 2, 5, ''),
(29313, 2951, 5, 15, ''),
(29314, 2951, 7, 0, 'IMPROPER RESOLUTION: Agent failed to give proper resolution to the customer and informed other subject live classes will also start '),
(29315, 2951, 8, 5, ''),
(29316, 2951, 10, 5, ''),
(29317, 2951, 12, 15, ''),
(29318, 2951, 14, 15, ''),
(29319, 2951, 15, 15, ''),
(29320, 2951, 17, 5, ''),
(29321, 2952, 1, 5, ''),
(29322, 2952, 2, 5, ''),
(29323, 2952, 5, 15, ''),
(29324, 2952, 7, 15, ''),
(29325, 2952, 8, 5, ''),
(29326, 2952, 10, 5, ''),
(29327, 2952, 12, 15, ''),
(29328, 2952, 14, 15, ''),
(29329, 2952, 15, 15, ''),
(29330, 2952, 17, 5, ''),
(29331, 2953, 1, 0, 'NO ASSURANCE FOUND: Agent failed to give assurance to the customer'),
(29332, 2953, 2, 5, ''),
(29333, 2953, 5, 15, ''),
(29334, 2953, 7, 15, ''),
(29335, 2953, 8, 5, ''),
(29336, 2953, 10, 5, ''),
(29337, 2953, 12, 15, ''),
(29338, 2953, 14, 15, ''),
(29339, 2953, 15, 15, ''),
(29340, 2953, 17, 5, ''),
(29341, 2954, 1, 5, ''),
(29342, 2954, 2, 5, ''),
(29343, 2954, 5, 15, ''),
(29344, 2954, 7, 15, ''),
(29345, 2954, 8, 5, ''),
(29346, 2954, 10, 5, ''),
(29347, 2954, 12, 15, ''),
(29348, 2954, 14, 15, ''),
(29349, 2954, 15, 15, ''),
(29350, 2954, 17, 5, ''),
(29351, 2955, 1, 5, ''),
(29352, 2955, 2, 5, ''),
(29353, 2955, 5, 15, ''),
(29354, 2955, 7, 15, ''),
(29355, 2955, 8, 5, ''),
(29356, 2955, 10, 5, ''),
(29357, 2955, 12, 15, ''),
(29358, 2955, 14, 15, ''),
(29359, 2955, 15, 15, ''),
(29360, 2955, 17, 5, ''),
(29361, 2956, 1, 5, ''),
(29362, 2956, 2, 5, ''),
(29363, 2956, 5, 15, ''),
(29364, 2956, 7, 15, ''),
(29365, 2956, 8, 5, ''),
(29366, 2956, 10, 5, ''),
(29367, 2956, 12, 15, ''),
(29368, 2956, 14, 15, ''),
(29369, 2956, 15, 15, ''),
(29370, 2956, 17, 5, ''),
(29371, 2957, 1, 5, ''),
(29372, 2957, 2, 5, ''),
(29373, 2957, 5, 15, ''),
(29374, 2957, 7, 15, ''),
(29375, 2957, 8, 5, ''),
(29376, 2957, 10, 5, ''),
(29377, 2957, 12, 15, ''),
(29378, 2957, 14, 0, 'INCORRECT CATEGORY: Agent selected incorrect catagory.'),
(29379, 2957, 15, 15, ''),
(29380, 2957, 17, 5, ''),
(29381, 2958, 1, 5, ''),
(29382, 2958, 2, 5, ''),
(29383, 2958, 5, 15, ''),
(29384, 2958, 7, 15, ''),
(29385, 2958, 8, 5, ''),
(29386, 2958, 10, 5, ''),
(29387, 2958, 12, 15, ''),
(29388, 2958, 14, 15, ''),
(29389, 2958, 15, 15, ''),
(29390, 2958, 17, 5, ''),
(29391, 2959, 1, 5, ''),
(29392, 2959, 2, 5, ''),
(29393, 2959, 5, 15, ''),
(29394, 2959, 7, 15, ''),
(29395, 2959, 8, 5, ''),
(29396, 2959, 10, 5, ''),
(29397, 2959, 12, 15, ''),
(29398, 2959, 14, 15, ''),
(29399, 2959, 15, 15, ''),
(29400, 2959, 17, 5, ''),
(29401, 2960, 1, 5, ''),
(29402, 2960, 2, 5, ''),
(29403, 2960, 5, 15, ''),
(29404, 2960, 7, 15, ''),
(29405, 2960, 8, 5, ''),
(29406, 2960, 10, 5, ''),
(29407, 2960, 12, 15, ''),
(29408, 2960, 14, 15, ''),
(29409, 2960, 15, 15, ''),
(29410, 2960, 17, 5, ''),
(29411, 2961, 1, 5, ''),
(29412, 2961, 2, 5, ''),
(29413, 2961, 5, 15, ''),
(29414, 2961, 7, 15, ''),
(29415, 2961, 8, 5, ''),
(29416, 2961, 10, 5, ''),
(29417, 2961, 12, 15, ''),
(29418, 2961, 14, 15, ''),
(29419, 2961, 15, 15, ''),
(29420, 2961, 17, 5, ''),
(29421, 2962, 1, 5, ''),
(29422, 2962, 2, 5, ''),
(29423, 2962, 5, 15, ''),
(29424, 2962, 7, 15, ''),
(29425, 2962, 8, 5, ''),
(29426, 2962, 10, 5, ''),
(29427, 2962, 12, 15, ''),
(29428, 2962, 14, 0, 'IMPROPER NOTES: Incorrect calling number mentioned in the ticket. Correct Calling Number: 8906018395'),
(29429, 2962, 15, 15, ''),
(29430, 2962, 17, 5, ''),
(29431, 2963, 1, 5, ''),
(29432, 2963, 2, 5, ''),
(29433, 2963, 5, 15, ''),
(29434, 2963, 7, 15, ''),
(29435, 2963, 8, 5, ''),
(29436, 2963, 10, 5, ''),
(29437, 2963, 12, 15, ''),
(29438, 2963, 14, 0, 'EMAIL NOT ATTACHED: Agent failed to attach the email reply on the ticket'),
(29439, 2963, 15, 15, ''),
(29440, 2963, 17, 5, ''),
(29441, 2964, 1, 5, ''),
(29442, 2964, 2, 5, ''),
(29443, 2964, 5, 15, ''),
(29444, 2964, 7, 15, ''),
(29445, 2964, 8, 5, ''),
(29446, 2964, 10, 5, ''),
(29447, 2964, 12, 15, ''),
(29448, 2964, 14, 15, ''),
(29449, 2964, 15, 15, ''),
(29450, 2964, 17, 5, ''),
(29451, 2965, 1, 5, ''),
(29452, 2965, 2, 5, ''),
(29453, 2965, 5, 15, ''),
(29454, 2965, 7, 15, ''),
(29455, 2965, 8, 5, ''),
(29456, 2965, 10, 5, ''),
(29457, 2965, 12, 15, ''),
(29458, 2965, 14, 0, 'IMPROPER TICKET UPDATE: Android version not updated correctly'),
(29459, 2965, 15, 15, ''),
(29460, 2965, 17, 5, ''),
(29461, 2966, 1, 5, ''),
(29462, 2966, 2, 5, ''),
(29463, 2966, 5, 15, ''),
(29464, 2966, 7, 15, ''),
(29465, 2966, 8, 5, ''),
(29466, 2966, 10, 5, ''),
(29467, 2966, 12, 15, ''),
(29468, 2966, 14, 0, 'IMPROPER NOTES: Agent failed to mention call details in the notes properly//Device details not caputured//Incorrect Source Type'),
(29469, 2966, 15, 15, ''),
(29470, 2966, 17, 5, ''),
(29471, 2967, 1, 5, ''),
(29472, 2967, 2, 5, ''),
(29473, 2967, 5, 15, ''),
(29474, 2967, 7, 15, ''),
(29475, 2967, 8, 5, ''),
(29476, 2967, 10, 5, ''),
(29477, 2967, 12, 15, ''),
(29478, 2967, 14, 15, ''),
(29479, 2967, 15, 15, ''),
(29480, 2967, 17, 5, ''),
(29481, 2968, 1, 5, ''),
(29482, 2968, 2, 5, ''),
(29483, 2968, 5, 15, ''),
(29484, 2968, 7, 15, ''),
(29485, 2968, 8, 5, ''),
(29486, 2968, 10, 5, ''),
(29487, 2968, 12, 15, ''),
(29488, 2968, 14, 15, ''),
(29489, 2968, 15, 15, ''),
(29490, 2968, 17, 5, ''),
(29491, 2969, 1, 5, ''),
(29492, 2969, 2, 5, ''),
(29493, 2969, 5, 15, ''),
(29494, 2969, 7, 15, ''),
(29495, 2969, 8, 5, ''),
(29496, 2969, 10, 5, ''),
(29497, 2969, 12, 15, ''),
(29498, 2969, 14, 15, ''),
(29499, 2969, 15, 15, ''),
(29500, 2969, 17, 5, ''),
(29501, 2970, 1, 5, ''),
(29502, 2970, 2, 5, ''),
(29503, 2970, 5, 15, ''),
(29504, 2970, 7, 15, ''),
(29505, 2970, 8, 5, ''),
(29506, 2970, 10, 5, ''),
(29507, 2970, 12, 15, ''),
(29508, 2970, 14, 15, ''),
(29509, 2970, 15, 15, ''),
(29510, 2970, 17, 5, ''),
(29511, 2971, 1, 5, ''),
(29512, 2971, 2, 5, ''),
(29513, 2971, 5, 0, 'CONFIRMED UNDERSTANDING MISSING: Agent failed ask about additional help'),
(29514, 2971, 7, 15, ''),
(29515, 2971, 8, 5, ''),
(29516, 2971, 10, 0, 'PROLONGED MUTE: DEAD AIR DETECTED'),
(29517, 2971, 12, 15, ''),
(29518, 2971, 14, 15, ''),
(29519, 2971, 15, 15, ''),
(29520, 2971, 17, 5, ''),
(29521, 2972, 1, 5, ''),
(29522, 2972, 2, 5, ''),
(29523, 2972, 5, 15, ''),
(29524, 2972, 7, 15, ''),
(29525, 2972, 8, 5, ''),
(29526, 2972, 10, 5, ''),
(29527, 2972, 12, 15, ''),
(29528, 2972, 14, 15, ''),
(29529, 2972, 15, 15, ''),
(29530, 2972, 17, 5, ''),
(29531, 2973, 1, 5, ''),
(29532, 2973, 2, 5, ''),
(29533, 2973, 5, 15, ''),
(29534, 2973, 7, 15, ''),
(29535, 2973, 8, 5, ''),
(29536, 2973, 10, 5, ''),
(29537, 2973, 12, 15, ''),
(29538, 2973, 14, 0, 'IMPROPER SHORT DESCRIPTION: Agent failed to change the short description in the contact message'),
(29539, 2973, 15, 15, ''),
(29540, 2973, 17, 5, ''),
(29541, 2974, 1, 5, ''),
(29542, 2974, 2, 5, ''),
(29543, 2974, 5, 15, ''),
(29544, 2974, 7, 15, ''),
(29545, 2974, 8, 5, ''),
(29546, 2974, 10, 5, ''),
(29547, 2974, 12, 15, ''),
(29548, 2974, 14, 15, ''),
(29549, 2974, 15, 15, ''),
(29550, 2974, 17, 5, ''),
(29551, 2975, 1, 5, ''),
(29552, 2975, 2, 5, ''),
(29553, 2975, 5, 15, ''),
(29554, 2975, 7, 0, 'IMPROPER RESOLUTION PROVIDED: The agent informed incorrect subscription end date. '),
(29555, 2975, 8, 5, ''),
(29556, 2975, 10, 5, ''),
(29557, 2975, 12, 15, ''),
(29558, 2975, 14, 15, ''),
(29559, 2975, 15, 15, ''),
(29560, 2975, 17, 5, ''),
(29561, 2976, 1, 5, ''),
(29562, 2976, 2, 5, ''),
(29563, 2976, 5, 15, ''),
(29564, 2976, 7, 15, ''),
(29565, 2976, 8, 5, ''),
(29566, 2976, 10, 5, ''),
(29567, 2976, 12, 15, ''),
(29568, 2976, 14, 15, ''),
(29569, 2976, 15, 15, ''),
(29570, 2976, 17, 5, ''),
(29571, 2978, 1, 5, ''),
(29572, 2978, 2, 5, ''),
(29573, 2978, 5, 15, ''),
(29574, 2978, 7, 15, ''),
(29575, 2978, 8, 5, ''),
(29576, 2978, 10, 5, ''),
(29577, 2978, 12, 15, ''),
(29578, 2978, 14, 0, 'DIRECT SALE MESSAGE SCREEBSHOT NOT ATTACHED '),
(29579, 2978, 15, 15, ''),
(29580, 2978, 17, 5, ''),
(29581, 2979, 1, 5, ''),
(29582, 2979, 2, 5, ''),
(29583, 2979, 5, 15, ''),
(29584, 2979, 7, 15, ''),
(29585, 2979, 8, 5, ''),
(29586, 2979, 10, 5, ''),
(29587, 2979, 12, 15, ''),
(29588, 2979, 14, 15, ''),
(29589, 2979, 15, 15, ''),
(29590, 2979, 17, 5, ''),
(29591, 2980, 1, 5, ''),
(29592, 2980, 2, 5, ''),
(29593, 2980, 5, 15, ''),
(29594, 2980, 7, 15, ''),
(29595, 2980, 8, 5, ''),
(29596, 2980, 10, 5, ''),
(29597, 2980, 12, 15, ''),
(29598, 2980, 14, 15, ''),
(29599, 2980, 15, 15, ''),
(29600, 2980, 17, 5, ''),
(29601, 2981, 1, 5, ''),
(29602, 2981, 2, 5, ''),
(29603, 2981, 5, 15, ''),
(29604, 2981, 7, 15, ''),
(29605, 2981, 8, 5, ''),
(29606, 2981, 10, 5, ''),
(29607, 2981, 12, 15, ''),
(29608, 2981, 14, 0, 'INCORRECT CATEGORY SELECTED: Agent selected wrong category'),
(29609, 2981, 15, 15, ''),
(29610, 2981, 17, 5, ''),
(29611, 2982, 1, 0, 'NO ASSURANCE FOUND: Agent failed to give assurance to the customer'),
(29612, 2982, 2, 5, ''),
(29613, 2982, 5, 15, ''),
(29614, 2982, 7, 15, ''),
(29615, 2982, 8, 5, ''),
(29616, 2982, 10, 5, ''),
(29617, 2982, 12, 15, ''),
(29618, 2982, 14, 15, ''),
(29619, 2982, 15, 15, ''),
(29620, 2982, 17, 5, ''),
(29621, 2983, 1, 5, ''),
(29622, 2983, 2, 5, ''),
(29623, 2983, 5, 15, ''),
(29624, 2983, 7, 15, ''),
(29625, 2983, 8, 5, ''),
(29626, 2983, 10, 5, ''),
(29627, 2983, 12, 15, ''),
(29628, 2983, 14, 0, 'DIRECT SALE MESSAGE SCREEBSHOT NOT ATTACHED'),
(29629, 2983, 15, 15, ''),
(29630, 2983, 17, 5, ''),
(29631, 2984, 1, 5, ''),
(29632, 2984, 2, 5, ''),
(29633, 2984, 5, 15, ''),
(29634, 2984, 7, 15, ''),
(29635, 2984, 8, 5, ''),
(29636, 2984, 10, 5, ''),
(29637, 2984, 12, 15, ''),
(29638, 2984, 14, 15, ''),
(29639, 2984, 15, 15, ''),
(29640, 2984, 17, 5, ''),
(29641, 2985, 1, 5, ''),
(29642, 2985, 2, 5, ''),
(29643, 2985, 5, 15, ''),
(29644, 2985, 7, 15, ''),
(29645, 2985, 8, 5, ''),
(29646, 2985, 10, 5, ''),
(29647, 2985, 12, 15, ''),
(29648, 2985, 14, 15, ''),
(29649, 2985, 15, 15, ''),
(29650, 2985, 17, 5, ''),
(29651, 2986, 1, 5, ''),
(29652, 2986, 2, 5, ''),
(29653, 2986, 5, 15, ''),
(29654, 2986, 7, 15, ''),
(29655, 2986, 8, 5, ''),
(29656, 2986, 10, 5, ''),
(29657, 2986, 12, 15, ''),
(29658, 2986, 14, 15, ''),
(29659, 2986, 15, 15, ''),
(29660, 2986, 17, 5, ''),
(29661, 2987, 1, 5, ''),
(29662, 2987, 2, 5, ''),
(29663, 2987, 5, 15, ''),
(29664, 2987, 7, 15, ''),
(29665, 2987, 8, 5, ''),
(29666, 2987, 10, 5, ''),
(29667, 2987, 12, 15, ''),
(29668, 2987, 14, 15, ''),
(29669, 2987, 15, 15, ''),
(29670, 2987, 17, 5, ''),
(29671, 2988, 1, 5, ''),
(29672, 2988, 2, 5, ''),
(29673, 2988, 5, 15, ''),
(29674, 2988, 7, 15, ''),
(29675, 2988, 8, 5, ''),
(29676, 2988, 10, 5, ''),
(29677, 2988, 12, 15, ''),
(29678, 2988, 14, 15, ''),
(29679, 2988, 15, 15, ''),
(29680, 2988, 17, 5, ''),
(29681, 2989, 1, 5, ''),
(29682, 2989, 2, 5, ''),
(29683, 2989, 5, 15, ''),
(29684, 2989, 7, 15, ''),
(29685, 2989, 8, 5, ''),
(29686, 2989, 10, 5, ''),
(29687, 2989, 12, 15, ''),
(29688, 2989, 14, 15, ''),
(29689, 2989, 15, 15, ''),
(29690, 2989, 17, 5, ''),
(29691, 2990, 1, 0, 'NO ASSURANCE FOUND: No assurance given to the customer'),
(29692, 2990, 2, 5, ''),
(29693, 2990, 5, 15, ''),
(29694, 2990, 7, 15, ''),
(29695, 2990, 8, 5, ''),
(29696, 2990, 10, 5, ''),
(29697, 2990, 12, 15, ''),
(29698, 2990, 14, 0, 'IMPROPER NOTES: Unfinished notes. '),
(29699, 2990, 15, 15, ''),
(29700, 2990, 17, 5, ''),
(29701, 2991, 1, 5, ''),
(29702, 2991, 2, 5, ''),
(29703, 2991, 5, 15, ''),
(29704, 2991, 7, 15, ''),
(29705, 2991, 8, 5, ''),
(29706, 2991, 10, 5, ''),
(29707, 2991, 12, 15, ''),
(29708, 2991, 14, 15, ''),
(29709, 2991, 15, 15, ''),
(29710, 2991, 17, 5, ''),
(29711, 2992, 1, 5, ''),
(29712, 2992, 2, 5, ''),
(29713, 2992, 5, 15, ''),
(29714, 2992, 7, 15, ''),
(29715, 2992, 8, 5, ''),
(29716, 2992, 10, 5, ''),
(29717, 2992, 12, 15, ''),
(29718, 2992, 14, 15, ''),
(29719, 2992, 15, 15, ''),
(29720, 2992, 17, 5, ''),
(29721, 2993, 1, 5, ''),
(29722, 2993, 2, 5, ''),
(29723, 2993, 5, 15, ''),
(29724, 2993, 7, 15, ''),
(29725, 2993, 8, 5, ''),
(29726, 2993, 10, 5, ''),
(29727, 2993, 12, 15, ''),
(29728, 2993, 14, 15, ''),
(29729, 2993, 15, 15, ''),
(29730, 2993, 17, 5, ''),
(29731, 2994, 1, 5, ''),
(29732, 2994, 2, 5, ''),
(29733, 2994, 5, 15, ''),
(29734, 2994, 7, 15, ''),
(29735, 2994, 8, 5, ''),
(29736, 2994, 10, 5, ''),
(29737, 2994, 12, 15, ''),
(29738, 2994, 14, 15, ''),
(29739, 2994, 15, 15, ''),
(29740, 2994, 17, 5, ''),
(29741, 2995, 1, 5, ''),
(29742, 2995, 2, 5, ''),
(29743, 2995, 5, 15, ''),
(29744, 2995, 7, 15, ''),
(29745, 2995, 8, 5, ''),
(29746, 2995, 10, 5, ''),
(29747, 2995, 12, 15, ''),
(29748, 2995, 14, 15, ''),
(29749, 2995, 15, 15, ''),
(29750, 2995, 17, 5, ''),
(29751, 2996, 1, 5, ''),
(29752, 2996, 2, 5, ''),
(29753, 2996, 5, 15, ''),
(29754, 2996, 7, 15, ''),
(29755, 2996, 8, 5, ''),
(29756, 2996, 10, 5, ''),
(29757, 2996, 12, 15, ''),
(29758, 2996, 14, 15, ''),
(29759, 2996, 15, 15, ''),
(29760, 2996, 17, 5, ''),
(29761, 2997, 1, 5, ''),
(29762, 2997, 2, 5, ''),
(29763, 2997, 5, 0, 'NO CONFIRMED UNDERSTANDING: Agent failed to ask for addition help. '),
(29764, 2997, 7, 15, ''),
(29765, 2997, 8, 5, ''),
(29766, 2997, 10, 5, ''),
(29767, 2997, 12, 15, ''),
(29768, 2997, 14, 0, 'INCORRECT CATEGORY: The agent selected wrong category'),
(29769, 2997, 15, 15, ''),
(29770, 2997, 17, 5, ''),
(29771, 2998, 1, 5, ''),
(29772, 2998, 2, 5, ''),
(29773, 2998, 5, 15, ''),
(29774, 2998, 7, 15, ''),
(29775, 2998, 8, 5, ''),
(29776, 2998, 10, 5, ''),
(29777, 2998, 12, 15, ''),
(29778, 2998, 14, 15, ''),
(29779, 2998, 15, 15, ''),
(29780, 2998, 17, 5, ''),
(29781, 2999, 1, 5, ''),
(29782, 2999, 2, 5, ''),
(29783, 2999, 5, 15, ''),
(29784, 2999, 7, 15, ''),
(29785, 2999, 8, 5, ''),
(29786, 2999, 10, 5, ''),
(29787, 2999, 12, 15, ''),
(29788, 2999, 14, 15, ''),
(29789, 2999, 15, 15, ''),
(29790, 2999, 17, 5, ''),
(29791, 3000, 1, 5, ''),
(29792, 3000, 2, 5, ''),
(29793, 3000, 5, 15, ''),
(29794, 3000, 7, 15, ''),
(29795, 3000, 8, 5, ''),
(29796, 3000, 10, 5, ''),
(29797, 3000, 12, 15, ''),
(29798, 3000, 14, 15, ''),
(29799, 3000, 15, 15, ''),
(29800, 3000, 17, 5, ''),
(29801, 3001, 1, 5, ''),
(29802, 3001, 2, 5, ''),
(29803, 3001, 5, 15, ''),
(29804, 3001, 7, 15, ''),
(29805, 3001, 8, 5, ''),
(29806, 3001, 10, 5, ''),
(29807, 3001, 12, 15, ''),
(29808, 3001, 14, 15, ''),
(29809, 3001, 15, 15, ''),
(29810, 3001, 17, 5, ''),
(29811, 3002, 1, 5, ''),
(29812, 3002, 2, 5, ''),
(29813, 3002, 5, 15, ''),
(29814, 3002, 7, 15, ''),
(29815, 3002, 8, 5, ''),
(29816, 3002, 10, 5, ''),
(29817, 3002, 12, 15, ''),
(29818, 3002, 14, 0, 'IMPROPER SHORT DESCRIPTION: Issue was of stock exchange, Agent mentioned stock related query'),
(29819, 3002, 15, 15, ''),
(29820, 3002, 17, 5, ''),
(29821, 3003, 1, 5, ''),
(29822, 3003, 2, 5, ''),
(29823, 3003, 5, 15, ''),
(29824, 3003, 7, 15, ''),
(29825, 3003, 8, 5, ''),
(29826, 3003, 10, 5, ''),
(29827, 3003, 12, 15, ''),
(29828, 3003, 14, 0, 'TICKET CREATION ERROR: Agent should have created another ticket when the category has been changed. '),
(29829, 3003, 15, 15, ''),
(29830, 3003, 17, 5, ''),
(29831, 3004, 1, 5, ''),
(29832, 3004, 2, 5, ''),
(29833, 3004, 5, 15, ''),
(29834, 3004, 7, 15, ''),
(29835, 3004, 8, 5, ''),
(29836, 3004, 10, 5, ''),
(29837, 3004, 12, 15, ''),
(29838, 3004, 14, 15, ''),
(29839, 3004, 15, 15, ''),
(29840, 3004, 17, 5, ''),
(29841, 3005, 1, 5, ''),
(29842, 3005, 2, 5, ''),
(29843, 3005, 5, 15, ''),
(29844, 3005, 7, 15, ''),
(29845, 3005, 8, 5, ''),
(29846, 3005, 10, 5, ''),
(29847, 3005, 12, 15, ''),
(29848, 3005, 14, 0, 'IMPROPER NOTES: Imcomplete notes. Agent failed to mention action taken on the call.'),
(29849, 3005, 15, 15, ''),
(29850, 3005, 17, 5, ''),
(29851, 3006, 1, 5, ''),
(29852, 3006, 2, 5, ''),
(29853, 3006, 5, 15, ''),
(29854, 3006, 7, 15, ''),
(29855, 3006, 8, 5, ''),
(29856, 3006, 10, 5, ''),
(29857, 3006, 12, 15, ''),
(29858, 3006, 14, 0, 'INCORRECT CATEGORY: Agent selected incorrect category. Correct Category: \"Login or Registration\"'),
(29859, 3006, 15, 15, ''),
(29860, 3006, 17, 5, ''),
(29861, 3007, 1, 5, ''),
(29862, 3007, 2, 5, ''),
(29863, 3007, 5, 15, ''),
(29864, 3007, 7, 15, ''),
(29865, 3007, 8, 5, ''),
(29866, 3007, 10, 5, ''),
(29867, 3007, 12, 15, ''),
(29868, 3007, 14, 15, ''),
(29869, 3007, 15, 15, ''),
(29870, 3007, 17, 5, ''),
(29871, 3008, 1, 0, 'NO ASSURANCE GIVEN: Agent failed to give assurance to the customer'),
(29872, 3008, 2, 5, ''),
(29873, 3008, 5, 15, ''),
(29874, 3008, 7, 15, ''),
(29875, 3008, 8, 5, ''),
(29876, 3008, 10, 5, ''),
(29877, 3008, 12, 15, ''),
(29878, 3008, 14, 15, ''),
(29879, 3008, 15, 15, ''),
(29880, 3008, 17, 5, ''),
(29881, 3009, 1, 5, ''),
(29882, 3009, 2, 5, ''),
(29883, 3009, 5, 15, ''),
(29884, 3009, 7, 15, ''),
(29885, 3009, 8, 5, ''),
(29886, 3009, 10, 5, ''),
(29887, 3009, 12, 15, ''),
(29888, 3009, 14, 15, ''),
(29889, 3009, 15, 15, ''),
(29890, 3009, 17, 5, ''),
(29891, 3010, 1, 5, ''),
(29892, 3010, 2, 5, ''),
(29893, 3010, 5, 15, ''),
(29894, 3010, 7, 15, ''),
(29895, 3010, 8, 5, ''),
(29896, 3010, 10, 5, ''),
(29897, 3010, 12, 15, ''),
(29898, 3010, 14, 15, ''),
(29899, 3010, 15, 15, ''),
(29900, 3010, 17, 5, ''),
(29901, 3011, 1, 5, ''),
(29902, 3011, 2, 5, ''),
(29903, 3011, 5, 15, ''),
(29904, 3011, 7, 0, 'IMPROPER RESOLUTION: Agent should have followed the process of cancellation'),
(29905, 3011, 8, 5, ''),
(29906, 3011, 10, 5, ''),
(29907, 3011, 12, 15, ''),
(29908, 3011, 14, 0, 'IMPROPER SHORT DESCRIPTION: Agent short description makes no sence'),
(29909, 3011, 15, 15, ''),
(29910, 3011, 17, 5, ''),
(29911, 3012, 1, 5, ''),
(29912, 3012, 2, 5, ''),
(29913, 3012, 5, 15, ''),
(29914, 3012, 7, 15, ''),
(29915, 3012, 8, 5, ''),
(29916, 3012, 10, 5, ''),
(29917, 3012, 12, 15, ''),
(29918, 3012, 14, 15, ''),
(29919, 3012, 15, 15, ''),
(29920, 3012, 17, 5, ''),
(29921, 3013, 1, 5, ''),
(29922, 3013, 2, 5, ''),
(29923, 3013, 5, 15, ''),
(29924, 3013, 7, 15, ''),
(29925, 3013, 8, 5, ''),
(29926, 3013, 10, 5, ''),
(29927, 3013, 12, 15, ''),
(29928, 3013, 14, 15, ''),
(29929, 3013, 15, 15, ''),
(29930, 3013, 17, 5, ''),
(29931, 3014, 1, 5, ''),
(29932, 3014, 2, 5, ''),
(29933, 3014, 5, 15, ''),
(29934, 3014, 7, 15, ''),
(29935, 3014, 8, 5, ''),
(29936, 3014, 10, 5, ''),
(29937, 3014, 12, 15, ''),
(29938, 3014, 14, 15, ''),
(29939, 3014, 15, 15, ''),
(29940, 3014, 17, 5, ''),
(29941, 3015, 1, 5, ''),
(29942, 3015, 2, 5, ''),
(29943, 3015, 5, 15, ''),
(29944, 3015, 7, 15, ''),
(29945, 3015, 8, 5, ''),
(29946, 3015, 10, 5, ''),
(29947, 3015, 12, 15, ''),
(29948, 3015, 14, 15, ''),
(29949, 3015, 15, 15, ''),
(29950, 3015, 17, 5, ''),
(29951, 3016, 1, 5, ''),
(29952, 3016, 2, 5, ''),
(29953, 3016, 5, 15, ''),
(29954, 3016, 7, 15, ''),
(29955, 3016, 8, 5, ''),
(29956, 3016, 10, 5, ''),
(29957, 3016, 12, 15, ''),
(29958, 3016, 14, 15, ''),
(29959, 3016, 15, 15, ''),
(29960, 3016, 17, 5, ''),
(29961, 3017, 1, 5, ''),
(29962, 3017, 2, 5, ''),
(29963, 3017, 5, 15, ''),
(29964, 3017, 7, 15, ''),
(29965, 3017, 8, 5, ''),
(29966, 3017, 10, 5, ''),
(29967, 3017, 12, 15, ''),
(29968, 3017, 14, 15, ''),
(29969, 3017, 15, 15, ''),
(29970, 3017, 17, 5, ''),
(29971, 3018, 1, 0, 'NO ASSURANCE GIVEN: The agent failed to give assurance to the DB'),
(29972, 3018, 2, 5, ''),
(29973, 3018, 5, 15, ''),
(29974, 3018, 7, 15, ''),
(29975, 3018, 8, 5, ''),
(29976, 3018, 10, 5, ''),
(29977, 3018, 12, 15, ''),
(29978, 3018, 14, 15, ''),
(29979, 3018, 15, 15, ''),
(29980, 3018, 17, 5, ''),
(29981, 3019, 1, 5, ''),
(29982, 3019, 2, 5, ''),
(29983, 3019, 5, 15, ''),
(29984, 3019, 7, 15, ''),
(29985, 3019, 8, 5, ''),
(29986, 3019, 10, 5, ''),
(29987, 3019, 12, 15, ''),
(29988, 3019, 14, 15, ''),
(29989, 3019, 15, 15, ''),
(29990, 3019, 17, 5, ''),
(29991, 3020, 1, 5, ''),
(29992, 3020, 2, 5, ''),
(29993, 3020, 5, 15, ''),
(29994, 3020, 7, 15, ''),
(29995, 3020, 8, 5, ''),
(29996, 3020, 10, 5, ''),
(29997, 3020, 12, 15, ''),
(29998, 3020, 14, 15, ''),
(29999, 3020, 15, 15, ''),
(30000, 3020, 17, 5, ''),
(30001, 3021, 1, 5, ''),
(30002, 3021, 2, 5, ''),
(30003, 3021, 5, 15, ''),
(30004, 3021, 7, 15, ''),
(30005, 3021, 8, 5, ''),
(30006, 3021, 10, 5, ''),
(30007, 3021, 12, 15, ''),
(30008, 3021, 14, 15, ''),
(30009, 3021, 15, 15, ''),
(30010, 3021, 17, 5, ''),
(30011, 3022, 1, 5, ''),
(30012, 3022, 2, 5, ''),
(30013, 3022, 5, 15, ''),
(30014, 3022, 7, 15, ''),
(30015, 3022, 8, 5, ''),
(30016, 3022, 10, 5, ''),
(30017, 3022, 12, 15, ''),
(30018, 3022, 14, 15, ''),
(30019, 3022, 15, 15, ''),
(30020, 3022, 17, 5, ''),
(30021, 3023, 1, 5, ''),
(30022, 3023, 2, 5, ''),
(30023, 3023, 5, 15, ''),
(30024, 3023, 7, 15, ''),
(30025, 3023, 8, 5, ''),
(30026, 3023, 10, 5, ''),
(30027, 3023, 12, 15, ''),
(30028, 3023, 14, 15, ''),
(30029, 3023, 15, 15, ''),
(30030, 3023, 17, 5, ''),
(30031, 3024, 1, 5, ''),
(30032, 3024, 2, 5, ''),
(30033, 3024, 5, 15, ''),
(30034, 3024, 7, 15, ''),
(30035, 3024, 8, 5, ''),
(30036, 3024, 10, 5, ''),
(30037, 3024, 12, 15, ''),
(30038, 3024, 14, 15, ''),
(30039, 3024, 15, 15, ''),
(30040, 3024, 17, 5, ''),
(30041, 3025, 1, 5, ''),
(30042, 3025, 2, 5, ''),
(30043, 3025, 5, 15, ''),
(30044, 3025, 7, 15, ''),
(30045, 3025, 8, 5, ''),
(30046, 3025, 10, 5, ''),
(30047, 3025, 12, 15, ''),
(30048, 3025, 14, 0, 'INCORRECT CATEGORY: DB asked about DS Sales Commision, Agent selected \"Other\"'),
(30049, 3025, 15, 15, ''),
(30050, 3025, 17, 5, ''),
(30051, 3026, 1, 5, ''),
(30052, 3026, 2, 5, ''),
(30053, 3026, 5, 15, ''),
(30054, 3026, 7, 15, ''),
(30055, 3026, 8, 5, ''),
(30056, 3026, 10, 5, ''),
(30057, 3026, 12, 15, ''),
(30058, 3026, 14, 15, ''),
(30059, 3026, 15, 15, ''),
(30060, 3026, 17, 5, ''),
(30061, 3027, 1, 5, ''),
(30062, 3027, 2, 5, ''),
(30063, 3027, 5, 15, ''),
(30064, 3027, 7, 15, ''),
(30065, 3027, 8, 5, ''),
(30066, 3027, 10, 5, ''),
(30067, 3027, 12, 15, ''),
(30068, 3027, 14, 15, ''),
(30069, 3027, 15, 15, ''),
(30070, 3027, 17, 5, ''),
(30071, 3028, 1, 5, ''),
(30072, 3028, 2, 0, 'LACK OF FOCUS OBSERVED'),
(30073, 3028, 5, 15, ''),
(30074, 3028, 7, 15, ''),
(30075, 3028, 8, 5, ''),
(30076, 3028, 10, 5, ''),
(30077, 3028, 12, 15, ''),
(30078, 3028, 14, 15, ''),
(30079, 3028, 15, 15, ''),
(30080, 3028, 17, 5, ''),
(30081, 3029, 1, 5, ''),
(30082, 3029, 2, 5, ''),
(30083, 3029, 5, 15, ''),
(30084, 3029, 7, 15, ''),
(30085, 3029, 8, 5, ''),
(30086, 3029, 10, 5, ''),
(30087, 3029, 12, 15, ''),
(30088, 3029, 14, 15, ''),
(30089, 3029, 15, 15, ''),
(30090, 3029, 17, 5, ''),
(30091, 3030, 1, 5, ''),
(30092, 3030, 2, 5, ''),
(30093, 3030, 5, 15, ''),
(30094, 3030, 7, 15, ''),
(30095, 3030, 8, 5, ''),
(30096, 3030, 10, 5, ''),
(30097, 3030, 12, 15, ''),
(30098, 3030, 14, 0, 'INCORRECT CATEGORY//DEVICE DETAILS NOT CAPTURED'),
(30099, 3030, 15, 15, '');
INSERT INTO `audit_values` (`id`, `audit_id`, `matrix_id`, `weightage`, `comments`) VALUES
(30100, 3030, 17, 5, ''),
(30101, 3031, 1, 5, ''),
(30102, 3031, 2, 5, ''),
(30103, 3031, 5, 15, ''),
(30104, 3031, 7, 15, ''),
(30105, 3031, 8, 5, ''),
(30106, 3031, 10, 5, ''),
(30107, 3031, 12, 15, ''),
(30108, 3031, 14, 15, ''),
(30109, 3031, 15, 15, ''),
(30110, 3031, 17, 5, ''),
(30111, 3032, 1, 5, ''),
(30112, 3032, 2, 5, ''),
(30113, 3032, 5, 15, ''),
(30114, 3032, 7, 15, ''),
(30115, 3032, 8, 5, ''),
(30116, 3032, 10, 0, 'HOLD PROTOCOL NOT FOLLOWED: Agent failed to put the call on hold and was using mute instead. When informed agent directly put the call on hold. '),
(30117, 3032, 12, 15, ''),
(30118, 3032, 14, 0, 'IMPROPER NOTES: Incorrect address details captured '),
(30119, 3032, 15, 15, ''),
(30120, 3032, 17, 5, ''),
(30121, 3033, 1, 5, ''),
(30122, 3033, 2, 5, ''),
(30123, 3033, 5, 15, ''),
(30124, 3033, 7, 15, ''),
(30125, 3033, 8, 5, ''),
(30126, 3033, 10, 5, ''),
(30127, 3033, 12, 15, ''),
(30128, 3033, 14, 15, ''),
(30129, 3033, 15, 15, ''),
(30130, 3033, 17, 5, ''),
(30131, 3034, 1, 5, ''),
(30132, 3034, 2, 5, ''),
(30133, 3034, 5, 15, ''),
(30134, 3034, 7, 15, ''),
(30135, 3034, 8, 5, ''),
(30136, 3034, 10, 5, ''),
(30137, 3034, 12, 15, ''),
(30138, 3034, 14, 0, 'INCORRECT CATEGORY SELECTED: Agent selected wrong category. Issue was of Login or Registration'),
(30139, 3034, 15, 15, ''),
(30140, 3034, 17, 5, ''),
(30141, 3035, 1, 0, 'NO ASSURANCE FOUND: Agent failed to give assurance to the customer'),
(30142, 3035, 2, 5, ''),
(30143, 3035, 5, 0, 'CONFIRMED UNDERSTANDING MISSING: Agent failed to ask about additional help. '),
(30144, 3035, 7, 15, ''),
(30145, 3035, 8, 5, ''),
(30146, 3035, 10, 5, ''),
(30147, 3035, 12, 15, ''),
(30148, 3035, 14, 15, ''),
(30149, 3035, 15, 0, 'IMPROPER SURVEY PITCHING: Survey pitching done not per script'),
(30150, 3035, 17, 5, ''),
(30151, 3037, 1, 0, 'NO ASSURANCE FOUND: Agent failed to give assurance to the customer'),
(30152, 3037, 2, 5, ''),
(30153, 3037, 5, 15, ''),
(30154, 3037, 7, 15, ''),
(30155, 3037, 8, 0, 'Agent should have given additional effort to call the customer back when call is getting disconnected. '),
(30156, 3037, 10, 5, ''),
(30157, 3037, 12, 15, ''),
(30158, 3037, 14, 15, ''),
(30159, 3037, 15, 15, ''),
(30160, 3037, 17, 5, ''),
(30161, 3038, 1, 5, ''),
(30162, 3038, 2, 5, ''),
(30163, 3038, 5, 15, ''),
(30164, 3038, 7, 15, ''),
(30165, 3038, 8, 5, ''),
(30166, 3038, 10, 5, ''),
(30167, 3038, 12, 15, ''),
(30168, 3038, 14, 0, 'IMPROPER NOTES: The agent failed to mention that the student also asked about refer & earn critaria'),
(30169, 3038, 15, 15, ''),
(30170, 3038, 17, 5, ''),
(30171, 3039, 1, 5, ''),
(30172, 3039, 2, 5, ''),
(30173, 3039, 5, 15, ''),
(30174, 3039, 7, 15, ''),
(30175, 3039, 8, 5, ''),
(30176, 3039, 10, 5, ''),
(30177, 3039, 12, 15, ''),
(30178, 3039, 14, 0, 'INCORRECT SOURCE TYPE: Agent failed to capture correct source type. Agent should have reconfirmed it'),
(30179, 3039, 15, 15, ''),
(30180, 3039, 17, 5, ''),
(30181, 3040, 1, 5, ''),
(30182, 3040, 2, 5, ''),
(30183, 3040, 5, 15, ''),
(30184, 3040, 7, 15, ''),
(30185, 3040, 8, 5, ''),
(30186, 3040, 10, 5, ''),
(30187, 3040, 12, 15, ''),
(30188, 3040, 14, 15, ''),
(30189, 3040, 15, 15, ''),
(30190, 3040, 17, 5, ''),
(30191, 3041, 1, 5, ''),
(30192, 3041, 2, 5, ''),
(30193, 3041, 5, 0, 'CONFIRMED UNDERSTANDING MISSING: Agent failed to ask for additional help'),
(30194, 3041, 7, 15, ''),
(30195, 3041, 8, 5, ''),
(30196, 3041, 10, 5, ''),
(30197, 3041, 12, 15, ''),
(30198, 3041, 14, 15, ''),
(30199, 3041, 15, 15, ''),
(30200, 3041, 17, 5, ''),
(30201, 3042, 1, 5, ''),
(30202, 3042, 2, 5, ''),
(30203, 3042, 5, 15, ''),
(30204, 3042, 7, 15, ''),
(30205, 3042, 8, 5, ''),
(30206, 3042, 10, 5, ''),
(30207, 3042, 12, 15, ''),
(30208, 3042, 14, 15, ''),
(30209, 3042, 15, 15, ''),
(30210, 3042, 17, 5, ''),
(30211, 3043, 1, 5, ''),
(30212, 3043, 2, 5, ''),
(30213, 3043, 5, 15, ''),
(30214, 3043, 7, 15, ''),
(30215, 3043, 8, 5, ''),
(30216, 3043, 10, 5, ''),
(30217, 3043, 12, 15, ''),
(30218, 3043, 14, 0, 'INCORRECT CATEGORY SELECTED: Agent selected wrong category, Correct category \"Other\"'),
(30219, 3043, 15, 15, ''),
(30220, 3043, 17, 5, ''),
(30221, 3044, 1, 5, ''),
(30222, 3044, 2, 5, ''),
(30223, 3044, 5, 15, ''),
(30224, 3044, 7, 15, ''),
(30225, 3044, 8, 5, ''),
(30226, 3044, 10, 5, ''),
(30227, 3044, 12, 15, ''),
(30228, 3044, 14, 15, ''),
(30229, 3044, 15, 15, ''),
(30230, 3044, 17, 5, ''),
(30231, 3045, 1, 5, ''),
(30232, 3045, 2, 5, ''),
(30233, 3045, 5, 15, ''),
(30234, 3045, 7, 15, ''),
(30235, 3045, 8, 5, ''),
(30236, 3045, 10, 5, ''),
(30237, 3045, 12, 15, ''),
(30238, 3045, 14, 15, ''),
(30239, 3045, 15, 15, ''),
(30240, 3045, 17, 5, ''),
(30241, 3046, 1, 5, ''),
(30242, 3046, 2, 5, ''),
(30243, 3046, 5, 15, ''),
(30244, 3046, 7, 15, ''),
(30245, 3046, 8, 5, ''),
(30246, 3046, 10, 5, ''),
(30247, 3046, 12, 15, ''),
(30248, 3046, 14, 15, ''),
(30249, 3046, 15, 15, ''),
(30250, 3046, 17, 5, ''),
(30251, 3047, 1, 5, ''),
(30252, 3047, 2, 5, ''),
(30253, 3047, 5, 15, ''),
(30254, 3047, 7, 15, ''),
(30255, 3047, 8, 5, ''),
(30256, 3047, 10, 5, ''),
(30257, 3047, 12, 15, ''),
(30258, 3047, 14, 15, ''),
(30259, 3047, 15, 15, ''),
(30260, 3047, 17, 5, ''),
(30261, 3048, 1, 5, ''),
(30262, 3048, 2, 5, ''),
(30263, 3048, 5, 15, ''),
(30264, 3048, 7, 15, ''),
(30265, 3048, 8, 5, ''),
(30266, 3048, 10, 5, ''),
(30267, 3048, 12, 15, ''),
(30268, 3048, 14, 15, ''),
(30269, 3048, 15, 15, ''),
(30270, 3048, 17, 5, ''),
(30271, 3049, 1, 5, ''),
(30272, 3049, 2, 5, ''),
(30273, 3049, 5, 15, ''),
(30274, 3049, 7, 15, ''),
(30275, 3049, 8, 5, ''),
(30276, 3049, 10, 5, ''),
(30277, 3049, 12, 15, ''),
(30278, 3049, 14, 15, ''),
(30279, 3049, 15, 15, ''),
(30280, 3049, 17, 5, ''),
(30281, 3050, 1, 5, ''),
(30282, 3050, 2, 5, ''),
(30283, 3050, 5, 15, ''),
(30284, 3050, 7, 15, ''),
(30285, 3050, 8, 5, ''),
(30286, 3050, 10, 5, ''),
(30287, 3050, 12, 15, ''),
(30288, 3050, 14, 15, ''),
(30289, 3050, 15, 15, ''),
(30290, 3050, 17, 5, ''),
(30291, 3051, 1, 5, ''),
(30292, 3051, 2, 5, ''),
(30293, 3051, 5, 15, ''),
(30294, 3051, 7, 15, ''),
(30295, 3051, 8, 5, ''),
(30296, 3051, 10, 5, ''),
(30297, 3051, 12, 15, ''),
(30298, 3051, 14, 15, ''),
(30299, 3051, 15, 15, ''),
(30300, 3051, 17, 5, ''),
(30301, 3052, 1, 5, ''),
(30302, 3052, 2, 5, ''),
(30303, 3052, 5, 15, ''),
(30304, 3052, 7, 15, ''),
(30305, 3052, 8, 5, ''),
(30306, 3052, 10, 5, ''),
(30307, 3052, 12, 15, ''),
(30308, 3052, 14, 0, 'INCORRECT CATEGORY SELECTED: Agent selected incorrect category, Correct category: Stock related query'),
(30309, 3052, 15, 15, ''),
(30310, 3052, 17, 5, ''),
(30311, 3053, 1, 5, ''),
(30312, 3053, 2, 5, ''),
(30313, 3053, 5, 15, ''),
(30314, 3053, 7, 15, ''),
(30315, 3053, 8, 5, ''),
(30316, 3053, 10, 5, ''),
(30317, 3053, 12, 15, ''),
(30318, 3053, 14, 0, 'DOCUMENT MISSING: Agent failed to attached the stock exchange confirmation'),
(30319, 3053, 15, 15, ''),
(30320, 3053, 17, 5, ''),
(30321, 3054, 1, 5, ''),
(30322, 3054, 2, 5, ''),
(30323, 3054, 5, 15, ''),
(30324, 3054, 7, 15, ''),
(30325, 3054, 8, 5, ''),
(30326, 3054, 10, 5, ''),
(30327, 3054, 12, 15, ''),
(30328, 3054, 14, 15, ''),
(30329, 3054, 15, 15, ''),
(30330, 3054, 17, 5, ''),
(30331, 3055, 1, 5, ''),
(30332, 3055, 2, 5, ''),
(30333, 3055, 5, 15, ''),
(30334, 3055, 7, 15, ''),
(30335, 3055, 8, 5, ''),
(30336, 3055, 10, 5, ''),
(30337, 3055, 12, 15, ''),
(30338, 3055, 14, 15, ''),
(30339, 3055, 15, 15, ''),
(30340, 3055, 17, 5, ''),
(30341, 3056, 1, 5, ''),
(30342, 3056, 2, 5, ''),
(30343, 3056, 5, 15, ''),
(30344, 3056, 7, 15, ''),
(30345, 3056, 8, 5, ''),
(30346, 3056, 10, 5, ''),
(30347, 3056, 12, 15, ''),
(30348, 3056, 14, 15, ''),
(30349, 3056, 15, 15, ''),
(30350, 3056, 17, 5, ''),
(30351, 3057, 1, 5, ''),
(30352, 3057, 2, 5, ''),
(30353, 3057, 5, 15, ''),
(30354, 3057, 7, 15, ''),
(30355, 3057, 8, 5, ''),
(30356, 3057, 10, 5, ''),
(30357, 3057, 12, 15, ''),
(30358, 3057, 14, 15, ''),
(30359, 3057, 15, 15, ''),
(30360, 3057, 17, 5, ''),
(30361, 3058, 1, 5, ''),
(30362, 3058, 2, 5, ''),
(30363, 3058, 5, 15, ''),
(30364, 3058, 7, 15, ''),
(30365, 3058, 8, 5, ''),
(30366, 3058, 10, 5, ''),
(30367, 3058, 12, 15, ''),
(30368, 3058, 14, 0, 'IMPROPER NOTES: Poor notes quality, agent notes is not clear why the ticket should have been closed as 3 strike'),
(30369, 3058, 15, 15, ''),
(30370, 3058, 17, 5, ''),
(30371, 3059, 1, 5, ''),
(30372, 3059, 2, 5, ''),
(30373, 3059, 5, 15, ''),
(30374, 3059, 7, 15, ''),
(30375, 3059, 8, 5, ''),
(30376, 3059, 10, 5, ''),
(30377, 3059, 12, 15, ''),
(30378, 3059, 14, 0, 'IMPROPER NOTES: Agent incorrectly mentioned no discrepancy found where discrepancy was found.'),
(30379, 3059, 15, 15, ''),
(30380, 3059, 17, 5, ''),
(30381, 3060, 1, 5, ''),
(30382, 3060, 2, 5, ''),
(30383, 3060, 5, 15, ''),
(30384, 3060, 7, 15, ''),
(30385, 3060, 8, 5, ''),
(30386, 3060, 10, 5, ''),
(30387, 3060, 12, 15, ''),
(30388, 3060, 14, 15, ''),
(30389, 3060, 15, 15, ''),
(30390, 3060, 17, 5, ''),
(30391, 3061, 1, 5, ''),
(30392, 3061, 2, 5, ''),
(30393, 3061, 5, 15, ''),
(30394, 3061, 7, 15, ''),
(30395, 3061, 8, 5, ''),
(30396, 3061, 10, 5, ''),
(30397, 3061, 12, 15, ''),
(30398, 3061, 14, 15, ''),
(30399, 3061, 15, 15, ''),
(30400, 3061, 17, 5, ''),
(30401, 3062, 1, 5, ''),
(30402, 3062, 2, 5, ''),
(30403, 3062, 5, 15, ''),
(30404, 3062, 7, 15, ''),
(30405, 3062, 8, 5, ''),
(30406, 3062, 10, 5, ''),
(30407, 3062, 12, 15, ''),
(30408, 3062, 14, 15, ''),
(30409, 3062, 15, 15, ''),
(30410, 3062, 17, 5, ''),
(30411, 3063, 1, 5, ''),
(30412, 3063, 2, 5, ''),
(30413, 3063, 5, 15, ''),
(30414, 3063, 7, 15, ''),
(30415, 3063, 8, 5, ''),
(30416, 3063, 10, 5, ''),
(30417, 3063, 12, 15, ''),
(30418, 3063, 14, 15, ''),
(30419, 3063, 15, 15, ''),
(30420, 3063, 17, 5, ''),
(30421, 3064, 1, 5, ''),
(30422, 3064, 2, 5, ''),
(30423, 3064, 5, 15, ''),
(30424, 3064, 7, 15, ''),
(30425, 3064, 8, 5, ''),
(30426, 3064, 10, 5, ''),
(30427, 3064, 12, 15, ''),
(30428, 3064, 14, 15, ''),
(30429, 3064, 15, 15, ''),
(30430, 3064, 17, 5, ''),
(30431, 3065, 1, 5, ''),
(30432, 3065, 2, 5, ''),
(30433, 3065, 5, 15, ''),
(30434, 3065, 7, 15, ''),
(30435, 3065, 8, 5, ''),
(30436, 3065, 10, 5, ''),
(30437, 3065, 12, 15, ''),
(30438, 3065, 14, 15, ''),
(30439, 3065, 15, 15, ''),
(30440, 3065, 17, 5, ''),
(30441, 3066, 1, 5, ''),
(30442, 3066, 2, 5, ''),
(30443, 3066, 5, 15, ''),
(30444, 3066, 7, 15, ''),
(30445, 3066, 8, 5, ''),
(30446, 3066, 10, 5, ''),
(30447, 3066, 12, 15, ''),
(30448, 3066, 14, 15, ''),
(30449, 3066, 15, 15, ''),
(30450, 3066, 17, 5, ''),
(30451, 3067, 1, 5, ''),
(30452, 3067, 2, 5, ''),
(30453, 3067, 5, 15, ''),
(30454, 3067, 7, 15, ''),
(30455, 3067, 8, 5, ''),
(30456, 3067, 10, 5, ''),
(30457, 3067, 12, 15, ''),
(30458, 3067, 14, 15, ''),
(30459, 3067, 15, 15, ''),
(30460, 3067, 17, 5, ''),
(30461, 3068, 1, 5, ''),
(30462, 3068, 2, 5, ''),
(30463, 3068, 5, 15, ''),
(30464, 3068, 7, 15, ''),
(30465, 3068, 8, 5, ''),
(30466, 3068, 10, 5, ''),
(30467, 3068, 12, 15, ''),
(30468, 3068, 14, 15, ''),
(30469, 3068, 15, 15, ''),
(30470, 3068, 17, 5, ''),
(30471, 3069, 1, 5, ''),
(30472, 3069, 2, 5, ''),
(30473, 3069, 5, 15, ''),
(30474, 3069, 7, 15, ''),
(30475, 3069, 8, 5, ''),
(30476, 3069, 10, 5, ''),
(30477, 3069, 12, 15, ''),
(30478, 3069, 14, 15, ''),
(30479, 3069, 15, 15, ''),
(30480, 3069, 17, 5, ''),
(30481, 3070, 1, 0, 'NO ASSURANCE FOUND: Agent failed to give assurance to the DB'),
(30482, 3070, 2, 5, ''),
(30483, 3070, 5, 15, ''),
(30484, 3070, 7, 15, ''),
(30485, 3070, 8, 5, ''),
(30486, 3070, 10, 5, ''),
(30487, 3070, 12, 15, ''),
(30488, 3070, 14, 15, ''),
(30489, 3070, 15, 15, ''),
(30490, 3070, 17, 5, ''),
(30491, 3071, 1, 0, 'NO ASSURANCE FOUND: Agent failed to give assurance to the DB'),
(30492, 3071, 2, 5, ''),
(30493, 3071, 5, 15, ''),
(30494, 3071, 7, 15, ''),
(30495, 3071, 8, 5, ''),
(30496, 3071, 10, 5, ''),
(30497, 3071, 12, 15, ''),
(30498, 3071, 14, 15, ''),
(30499, 3071, 15, 15, ''),
(30500, 3071, 17, 5, ''),
(30501, 3072, 1, 0, 'NO ASSURANCE FOUND: Agent failed to give assurance to the customer'),
(30502, 3072, 2, 5, ''),
(30503, 3072, 5, 0, 'NO CONFIRMED UNDERSTANDING: Agent failed to aske the DB about additional help'),
(30504, 3072, 7, 15, ''),
(30505, 3072, 8, 5, ''),
(30506, 3072, 10, 5, ''),
(30507, 3072, 12, 15, ''),
(30508, 3072, 14, 15, ''),
(30509, 3072, 15, 15, ''),
(30510, 3072, 17, 5, ''),
(30511, 3073, 1, 5, ''),
(30512, 3073, 2, 5, ''),
(30513, 3073, 5, 15, ''),
(30514, 3073, 7, 15, ''),
(30515, 3073, 8, 5, ''),
(30516, 3073, 10, 5, ''),
(30517, 3073, 12, 15, ''),
(30518, 3073, 14, 15, ''),
(30519, 3073, 15, 15, ''),
(30520, 3073, 17, 5, ''),
(30521, 3074, 1, 5, ''),
(30522, 3074, 2, 5, ''),
(30523, 3074, 5, 15, ''),
(30524, 3074, 7, 15, ''),
(30525, 3074, 8, 5, ''),
(30526, 3074, 10, 0, 'PROLONGED HOLD: Hold time exceeds 2mins agent failed to refresh the hold time.'),
(30527, 3074, 12, 15, ''),
(30528, 3074, 14, 15, ''),
(30529, 3074, 15, 15, ''),
(30530, 3074, 17, 5, ''),
(30531, 3075, 1, 5, ''),
(30532, 3075, 2, 5, ''),
(30533, 3075, 5, 15, ''),
(30534, 3075, 7, 15, ''),
(30535, 3075, 8, 5, ''),
(30536, 3075, 10, 5, ''),
(30537, 3075, 12, 15, ''),
(30538, 3075, 14, 15, ''),
(30539, 3075, 15, 15, ''),
(30540, 3075, 17, 5, ''),
(30541, 3076, 1, 5, ''),
(30542, 3076, 2, 5, ''),
(30543, 3076, 5, 15, ''),
(30544, 3076, 7, 15, ''),
(30545, 3076, 8, 5, ''),
(30546, 3076, 10, 5, ''),
(30547, 3076, 12, 15, ''),
(30548, 3076, 14, 0, 'PROPER FOLLOWUP PROCESS NOT FOLLOWED: Agent failed to make 2 attempts on 3/15/2023. Only single attempt was made to contact the DB'),
(30549, 3076, 15, 15, ''),
(30550, 3076, 17, 5, ''),
(30551, 3077, 1, 5, ''),
(30552, 3077, 2, 5, ''),
(30553, 3077, 5, 15, ''),
(30554, 3077, 7, 15, ''),
(30555, 3077, 8, 5, ''),
(30556, 3077, 10, 0, 'PROLONGED MUTE: Hold protocol not followed.'),
(30557, 3077, 12, 15, ''),
(30558, 3077, 14, 15, ''),
(30559, 3077, 15, 15, ''),
(30560, 3077, 17, 5, ''),
(30561, 3078, 1, 5, ''),
(30562, 3078, 2, 5, ''),
(30563, 3078, 5, 15, ''),
(30564, 3078, 7, 15, ''),
(30565, 3078, 8, 5, ''),
(30566, 3078, 10, 5, ''),
(30567, 3078, 12, 15, ''),
(30568, 3078, 14, 15, ''),
(30569, 3078, 15, 15, ''),
(30570, 3078, 17, 5, ''),
(30571, 3079, 1, 5, ''),
(30572, 3079, 2, 5, ''),
(30573, 3079, 5, 0, 'NO CONFIRMED UNDERSTANDING: Agent failed to ask if additional help was required'),
(30574, 3079, 7, 15, ''),
(30575, 3079, 8, 5, ''),
(30576, 3079, 10, 5, ''),
(30577, 3079, 12, 15, ''),
(30578, 3079, 14, 15, ''),
(30579, 3079, 15, 15, ''),
(30580, 3079, 17, 5, ''),
(30581, 3080, 1, 5, ''),
(30582, 3080, 2, 5, ''),
(30583, 3080, 5, 15, ''),
(30584, 3080, 7, 15, ''),
(30585, 3080, 8, 5, ''),
(30586, 3080, 10, 5, ''),
(30587, 3080, 12, 15, ''),
(30588, 3080, 14, 15, ''),
(30589, 3080, 15, 15, ''),
(30590, 3080, 17, 5, ''),
(30591, 3081, 1, 5, ''),
(30592, 3081, 2, 5, ''),
(30593, 3081, 5, 15, ''),
(30594, 3081, 7, 15, ''),
(30595, 3081, 8, 5, ''),
(30596, 3081, 10, 5, ''),
(30597, 3081, 12, 15, ''),
(30598, 3081, 14, 15, ''),
(30599, 3081, 15, 15, ''),
(30600, 3081, 17, 5, ''),
(30601, 3082, 1, 5, ''),
(30602, 3082, 2, 5, ''),
(30603, 3082, 5, 15, ''),
(30604, 3082, 7, 15, ''),
(30605, 3082, 8, 0, 'ADDITIONAL EFFORT MISSING: Agent could have given additional effort to speak with the student to get the details'),
(30606, 3082, 10, 5, ''),
(30607, 3082, 12, 15, ''),
(30608, 3082, 14, 15, ''),
(30609, 3082, 15, 15, ''),
(30610, 3082, 17, 5, ''),
(30611, 3083, 1, 5, ''),
(30612, 3083, 2, 5, ''),
(30613, 3083, 5, 15, ''),
(30614, 3083, 7, 15, ''),
(30615, 3083, 8, 0, 'ADDITIONAL EFFORT MISSING: Agent could have given additional effort to speak with the student to get the details\r\n'),
(30616, 3083, 10, 5, ''),
(30617, 3083, 12, 15, ''),
(30618, 3083, 14, 15, ''),
(30619, 3083, 15, 15, ''),
(30620, 3083, 17, 5, ''),
(30621, 3084, 1, 5, ''),
(30622, 3084, 2, 5, ''),
(30623, 3084, 5, 15, ''),
(30624, 3084, 7, 15, ''),
(30625, 3084, 8, 0, 'ADDITIONAL EFFORT MISSING: Agent could have given additional effort to explain the feature better'),
(30626, 3084, 10, 5, ''),
(30627, 3084, 12, 15, ''),
(30628, 3084, 14, 15, ''),
(30629, 3084, 15, 15, ''),
(30630, 3084, 17, 5, ''),
(30631, 3085, 1, 5, ''),
(30632, 3085, 2, 5, ''),
(30633, 3085, 5, 15, ''),
(30634, 3085, 7, 15, ''),
(30635, 3085, 8, 5, ''),
(30636, 3085, 10, 5, ''),
(30637, 3085, 12, 15, ''),
(30638, 3085, 14, 15, ''),
(30639, 3085, 15, 15, ''),
(30640, 3085, 17, 5, ''),
(30641, 3086, 1, 5, ''),
(30642, 3086, 2, 5, ''),
(30643, 3086, 5, 15, ''),
(30644, 3086, 7, 15, ''),
(30645, 3086, 8, 5, ''),
(30646, 3086, 10, 5, ''),
(30647, 3086, 12, 15, ''),
(30648, 3086, 14, 15, ''),
(30649, 3086, 15, 15, ''),
(30650, 3086, 17, 5, ''),
(30651, 3087, 1, 5, ''),
(30652, 3087, 2, 5, ''),
(30653, 3087, 5, 15, ''),
(30654, 3087, 7, 15, ''),
(30655, 3087, 8, 5, ''),
(30656, 3087, 10, 5, ''),
(30657, 3087, 12, 15, ''),
(30658, 3087, 14, 15, ''),
(30659, 3087, 15, 15, ''),
(30660, 3087, 17, 5, ''),
(30661, 3088, 1, 5, ''),
(30662, 3088, 2, 5, ''),
(30663, 3088, 5, 15, ''),
(30664, 3088, 7, 15, ''),
(30665, 3088, 8, 5, ''),
(30666, 3088, 10, 5, ''),
(30667, 3088, 12, 15, ''),
(30668, 3088, 14, 15, ''),
(30669, 3088, 15, 15, ''),
(30670, 3088, 17, 5, ''),
(30671, 3089, 1, 5, ''),
(30672, 3089, 2, 5, ''),
(30673, 3089, 5, 15, ''),
(30674, 3089, 7, 15, ''),
(30675, 3089, 8, 5, ''),
(30676, 3089, 10, 5, ''),
(30677, 3089, 12, 15, ''),
(30678, 3089, 14, 15, ''),
(30679, 3089, 15, 15, ''),
(30680, 3089, 17, 5, ''),
(30681, 3090, 1, 5, ''),
(30682, 3090, 2, 5, ''),
(30683, 3090, 5, 15, ''),
(30684, 3090, 7, 15, ''),
(30685, 3090, 8, 5, ''),
(30686, 3090, 10, 5, ''),
(30687, 3090, 12, 15, ''),
(30688, 3090, 14, 15, ''),
(30689, 3090, 15, 15, ''),
(30690, 3090, 17, 5, ''),
(30691, 3091, 1, 5, ''),
(30692, 3091, 2, 5, ''),
(30693, 3091, 5, 15, ''),
(30694, 3091, 7, 15, ''),
(30695, 3091, 8, 5, ''),
(30696, 3091, 10, 0, 'PROLONGED MUTE: Agent did not followed hold protocol'),
(30697, 3091, 12, 15, ''),
(30698, 3091, 14, 15, ''),
(30699, 3091, 15, 15, ''),
(30700, 3091, 17, 5, ''),
(30701, 3092, 1, 5, ''),
(30702, 3092, 2, 5, ''),
(30703, 3092, 5, 15, ''),
(30704, 3092, 7, 15, ''),
(30705, 3092, 8, 0, 'ADDITIONAL INFORMATION MISSING: Agent failed to inform student about refer & earn'),
(30706, 3092, 10, 5, ''),
(30707, 3092, 12, 15, ''),
(30708, 3092, 14, 15, ''),
(30709, 3092, 15, 15, ''),
(30710, 3092, 17, 5, ''),
(30711, 3093, 1, 5, ''),
(30712, 3093, 2, 5, ''),
(30713, 3093, 5, 15, ''),
(30714, 3093, 7, 0, 'PROCESS NOT FOLLOWED: Agent failed to verify the school & pincode details'),
(30715, 3093, 8, 5, ''),
(30716, 3093, 10, 5, ''),
(30717, 3093, 12, 15, ''),
(30718, 3093, 14, 0, 'IMPROPER TICKET CLOSING: Agent incorrectly closed the ticket as 3 strike'),
(30719, 3093, 15, 15, ''),
(30720, 3093, 17, 5, ''),
(30721, 3094, 1, 5, ''),
(30722, 3094, 2, 5, ''),
(30723, 3094, 5, 15, ''),
(30724, 3094, 7, 15, ''),
(30725, 3094, 8, 5, ''),
(30726, 3094, 10, 5, ''),
(30727, 3094, 12, 15, ''),
(30728, 3094, 14, 0, 'INCORRECT SOURCE TYPE SELECTED//DEVICE DETAILS NOT CAPTURED'),
(30729, 3094, 15, 15, ''),
(30730, 3094, 17, 5, ''),
(30731, 3095, 1, 5, ''),
(30732, 3095, 2, 5, ''),
(30733, 3095, 5, 15, ''),
(30734, 3095, 7, 15, ''),
(30735, 3095, 8, 5, ''),
(30736, 3095, 10, 5, ''),
(30737, 3095, 12, 15, ''),
(30738, 3095, 14, 0, 'IMPROPER NOTES: Incorrect reference ticket id number mentioned in the ticket. '),
(30739, 3095, 15, 15, ''),
(30740, 3095, 17, 5, ''),
(30741, 3096, 1, 5, ''),
(30742, 3096, 2, 5, ''),
(30743, 3096, 5, 15, ''),
(30744, 3096, 7, 15, ''),
(30745, 3096, 8, 5, ''),
(30746, 3096, 10, 5, ''),
(30747, 3096, 12, 15, ''),
(30748, 3096, 14, 0, 'IMPROPER NOTES: Agent failed to capture the issue raised by the customer. INCORRECT CATEGORY SELECTED: Agent failed to select proper category'),
(30749, 3096, 15, 15, ''),
(30750, 3096, 17, 5, ''),
(30751, 3097, 1, 0, 'NO ASSURANCE FOUND: Agent failed to give assurance to the customer'),
(30752, 3097, 2, 5, ''),
(30753, 3097, 5, 15, ''),
(30754, 3097, 7, 15, ''),
(30755, 3097, 8, 5, ''),
(30756, 3097, 10, 5, ''),
(30757, 3097, 12, 15, ''),
(30758, 3097, 14, 15, ''),
(30759, 3097, 15, 15, ''),
(30760, 3097, 17, 5, ''),
(30761, 3098, 1, 5, ''),
(30762, 3098, 2, 5, ''),
(30763, 3098, 5, 15, ''),
(30764, 3098, 7, 15, ''),
(30765, 3098, 8, 5, ''),
(30766, 3098, 10, 5, ''),
(30767, 3098, 12, 15, ''),
(30768, 3098, 14, 15, ''),
(30769, 3098, 15, 15, ''),
(30770, 3098, 17, 5, ''),
(30771, 3099, 1, 5, ''),
(30772, 3099, 2, 5, ''),
(30773, 3099, 5, 15, ''),
(30774, 3099, 7, 15, ''),
(30775, 3099, 8, 5, ''),
(30776, 3099, 10, 5, ''),
(30777, 3099, 12, 15, ''),
(30778, 3099, 14, 0, 'IMPROPER NOTES: Agent failed to mention on the call that he could not close the call '),
(30779, 3099, 15, 15, ''),
(30780, 3099, 17, 5, ''),
(30781, 3100, 1, 5, ''),
(30782, 3100, 2, 5, ''),
(30783, 3100, 5, 15, ''),
(30784, 3100, 7, 15, ''),
(30785, 3100, 8, 5, ''),
(30786, 3100, 10, 5, ''),
(30787, 3100, 12, 15, ''),
(30788, 3100, 14, 15, ''),
(30789, 3100, 15, 15, ''),
(30790, 3100, 17, 5, ''),
(30791, 3101, 1, 5, ''),
(30792, 3101, 2, 5, ''),
(30793, 3101, 5, 15, ''),
(30794, 3101, 7, 15, ''),
(30795, 3101, 8, 5, ''),
(30796, 3101, 10, 5, ''),
(30797, 3101, 12, 15, ''),
(30798, 3101, 14, 15, ''),
(30799, 3101, 15, 15, ''),
(30800, 3101, 17, 5, ''),
(30801, 3102, 1, 5, ''),
(30802, 3102, 2, 5, ''),
(30803, 3102, 5, 15, ''),
(30804, 3102, 7, 15, ''),
(30805, 3102, 8, 5, ''),
(30806, 3102, 10, 5, ''),
(30807, 3102, 12, 15, ''),
(30808, 3102, 14, 15, ''),
(30809, 3102, 15, 15, ''),
(30810, 3102, 17, 5, ''),
(30811, 3103, 1, 5, ''),
(30812, 3103, 2, 5, ''),
(30813, 3103, 5, 0, 'CONFIRMED UNDERSTANDING MISSING: Agent failed to ask the customer about additional help.'),
(30814, 3103, 7, 15, ''),
(30815, 3103, 8, 5, ''),
(30816, 3103, 10, 5, ''),
(30817, 3103, 12, 15, ''),
(30818, 3103, 14, 15, ''),
(30819, 3103, 15, 15, ''),
(30820, 3103, 17, 5, ''),
(30821, 3104, 1, 5, ''),
(30822, 3104, 2, 5, ''),
(30823, 3104, 5, 15, ''),
(30824, 3104, 7, 15, ''),
(30825, 3104, 8, 5, ''),
(30826, 3104, 10, 5, ''),
(30827, 3104, 12, 15, ''),
(30828, 3104, 14, 15, ''),
(30829, 3104, 15, 15, ''),
(30830, 3104, 17, 5, ''),
(30831, 3105, 1, 5, ''),
(30832, 3105, 2, 5, ''),
(30833, 3105, 5, 15, ''),
(30834, 3105, 7, 15, ''),
(30835, 3105, 8, 5, ''),
(30836, 3105, 10, 5, ''),
(30837, 3105, 12, 15, ''),
(30838, 3105, 14, 0, 'IMPROPER TICKET UPDATE: Agent failed to update the followup made on 2023-03-17 18:45:52 on the ticket. Also Agent notes quality is very poor. '),
(30839, 3105, 15, 15, ''),
(30840, 3105, 17, 5, ''),
(30841, 3106, 1, 0, 'NO ASSURANCE FOUND: Agent failed to give assurance to the customer'),
(30842, 3106, 2, 5, ''),
(30843, 3106, 5, 15, ''),
(30844, 3106, 7, 15, ''),
(30845, 3106, 8, 5, ''),
(30846, 3106, 10, 5, ''),
(30847, 3106, 12, 15, ''),
(30848, 3106, 14, 15, ''),
(30849, 3106, 15, 15, ''),
(30850, 3106, 17, 5, ''),
(30851, 3107, 1, 5, ''),
(30852, 3107, 2, 5, ''),
(30853, 3107, 5, 15, ''),
(30854, 3107, 7, 15, ''),
(30855, 3107, 8, 5, ''),
(30856, 3107, 10, 5, ''),
(30857, 3107, 12, 15, ''),
(30858, 3107, 14, 0, 'IMPROPER NOTES: Agent failed to update the school pincode was verified or not'),
(30859, 3107, 15, 15, ''),
(30860, 3107, 17, 5, ''),
(30861, 3108, 1, 5, ''),
(30862, 3108, 2, 5, ''),
(30863, 3108, 5, 15, ''),
(30864, 3108, 7, 15, ''),
(30865, 3108, 8, 0, 'REFER & EARN NOT INFORMED'),
(30866, 3108, 10, 5, ''),
(30867, 3108, 12, 15, ''),
(30868, 3108, 14, 15, ''),
(30869, 3108, 15, 15, ''),
(30870, 3108, 17, 5, ''),
(30871, 3109, 1, 5, ''),
(30872, 3109, 2, 5, ''),
(30873, 3109, 5, 15, ''),
(30874, 3109, 7, 15, ''),
(30875, 3109, 8, 5, ''),
(30876, 3109, 10, 5, ''),
(30877, 3109, 12, 15, ''),
(30878, 3109, 14, 15, ''),
(30879, 3109, 15, 15, ''),
(30880, 3109, 17, 5, ''),
(30881, 3110, 1, 5, ''),
(30882, 3110, 2, 5, ''),
(30883, 3110, 5, 15, ''),
(30884, 3110, 7, 15, ''),
(30885, 3110, 8, 5, ''),
(30886, 3110, 10, 5, ''),
(30887, 3110, 12, 15, ''),
(30888, 3110, 14, 15, ''),
(30889, 3110, 15, 15, ''),
(30890, 3110, 17, 5, ''),
(30891, 3111, 1, 5, ''),
(30892, 3111, 2, 5, ''),
(30893, 3111, 5, 15, ''),
(30894, 3111, 7, 15, ''),
(30895, 3111, 8, 5, ''),
(30896, 3111, 10, 5, ''),
(30897, 3111, 12, 15, ''),
(30898, 3111, 14, 15, ''),
(30899, 3111, 15, 15, ''),
(30900, 3111, 17, 5, ''),
(30901, 3112, 1, 5, ''),
(30902, 3112, 2, 5, ''),
(30903, 3112, 5, 15, ''),
(30904, 3112, 7, 15, ''),
(30905, 3112, 8, 5, ''),
(30906, 3112, 10, 5, ''),
(30907, 3112, 12, 15, ''),
(30908, 3112, 14, 15, ''),
(30909, 3112, 15, 15, ''),
(30910, 3112, 17, 5, ''),
(30911, 3113, 1, 5, ''),
(30912, 3113, 2, 5, ''),
(30913, 3113, 5, 15, ''),
(30914, 3113, 7, 15, ''),
(30915, 3113, 8, 5, ''),
(30916, 3113, 10, 5, ''),
(30917, 3113, 12, 15, ''),
(30918, 3113, 14, 15, ''),
(30919, 3113, 15, 15, ''),
(30920, 3113, 17, 5, ''),
(30921, 3114, 1, 5, ''),
(30922, 3114, 2, 5, ''),
(30923, 3114, 5, 15, ''),
(30924, 3114, 7, 15, ''),
(30925, 3114, 8, 5, ''),
(30926, 3114, 10, 5, ''),
(30927, 3114, 12, 15, ''),
(30928, 3114, 14, 0, 'IMPROPER NOTES: Agent pitched for study metarial but failed to mention the same in the ticket. '),
(30929, 3114, 15, 15, ''),
(30930, 3114, 17, 5, ''),
(30931, 3115, 1, 5, ''),
(30932, 3115, 2, 5, ''),
(30933, 3115, 5, 15, ''),
(30934, 3115, 7, 15, ''),
(30935, 3115, 8, 5, ''),
(30936, 3115, 10, 5, ''),
(30937, 3115, 12, 15, ''),
(30938, 3115, 14, 15, ''),
(30939, 3115, 15, 0, 'SURVEY NOT PITCHED: Agent failed to pitch for survey'),
(30940, 3115, 17, 5, ''),
(30941, 3116, 1, 5, ''),
(30942, 3116, 2, 5, ''),
(30943, 3116, 5, 15, ''),
(30944, 3116, 7, 15, ''),
(30945, 3116, 8, 5, ''),
(30946, 3116, 10, 5, ''),
(30947, 3116, 12, 15, ''),
(30948, 3116, 14, 15, ''),
(30949, 3116, 15, 15, ''),
(30950, 3116, 17, 5, ''),
(30951, 3117, 1, 5, ''),
(30952, 3117, 2, 5, ''),
(30953, 3117, 5, 15, ''),
(30954, 3117, 7, 15, ''),
(30955, 3117, 8, 5, ''),
(30956, 3117, 10, 0, 'HOLD PROTOCOL NOT FOLLOWED: Prolonged Mute'),
(30957, 3117, 12, 15, ''),
(30958, 3117, 14, 15, ''),
(30959, 3117, 15, 15, ''),
(30960, 3117, 17, 5, ''),
(30961, 3118, 1, 5, ''),
(30962, 3118, 2, 5, ''),
(30963, 3118, 5, 15, ''),
(30964, 3118, 7, 15, ''),
(30965, 3118, 8, 5, ''),
(30966, 3118, 10, 5, ''),
(30967, 3118, 12, 15, ''),
(30968, 3118, 14, 15, ''),
(30969, 3118, 15, 15, ''),
(30970, 3118, 17, 5, ''),
(30971, 3119, 1, 5, ''),
(30972, 3119, 2, 5, ''),
(30973, 3119, 5, 15, ''),
(30974, 3119, 7, 15, ''),
(30975, 3119, 8, 5, ''),
(30976, 3119, 10, 5, ''),
(30977, 3119, 12, 15, ''),
(30978, 3119, 14, 0, 'IMPROPER NOTES: Ticket created on Demo Account, No name is present, Agent should have taken the caller name'),
(30979, 3119, 15, 15, ''),
(30980, 3119, 17, 5, ''),
(30981, 3120, 1, 5, ''),
(30982, 3120, 2, 5, ''),
(30983, 3120, 5, 15, ''),
(30984, 3120, 7, 15, ''),
(30985, 3120, 8, 5, ''),
(30986, 3120, 10, 5, ''),
(30987, 3120, 12, 15, ''),
(30988, 3120, 14, 15, ''),
(30989, 3120, 15, 15, ''),
(30990, 3120, 17, 5, ''),
(30991, 3121, 1, 5, ''),
(30992, 3121, 2, 5, ''),
(30993, 3121, 5, 15, ''),
(30994, 3121, 7, 15, ''),
(30995, 3121, 8, 5, ''),
(30996, 3121, 10, 5, ''),
(30997, 3121, 12, 15, ''),
(30998, 3121, 14, 15, ''),
(30999, 3121, 15, 15, ''),
(31000, 3121, 17, 5, ''),
(31001, 3122, 1, 5, ''),
(31002, 3122, 2, 5, ''),
(31003, 3122, 5, 15, ''),
(31004, 3122, 7, 15, ''),
(31005, 3122, 8, 5, ''),
(31006, 3122, 10, 5, ''),
(31007, 3122, 12, 15, ''),
(31008, 3122, 14, 15, ''),
(31009, 3122, 15, 15, ''),
(31010, 3122, 17, 5, ''),
(31011, 3123, 1, 5, ''),
(31012, 3123, 2, 5, ''),
(31013, 3123, 5, 15, ''),
(31014, 3123, 7, 15, ''),
(31015, 3123, 8, 5, ''),
(31016, 3123, 10, 5, ''),
(31017, 3123, 12, 15, ''),
(31018, 3123, 14, 15, ''),
(31019, 3123, 15, 15, ''),
(31020, 3123, 17, 5, ''),
(31021, 3124, 1, 5, ''),
(31022, 3124, 2, 5, ''),
(31023, 3124, 5, 15, ''),
(31024, 3124, 7, 15, ''),
(31025, 3124, 8, 5, ''),
(31026, 3124, 10, 5, ''),
(31027, 3124, 12, 15, ''),
(31028, 3124, 14, 15, ''),
(31029, 3124, 15, 15, ''),
(31030, 3124, 17, 5, ''),
(31031, 3125, 1, 5, ''),
(31032, 3125, 2, 5, ''),
(31033, 3125, 5, 15, ''),
(31034, 3125, 7, 15, ''),
(31035, 3125, 8, 5, ''),
(31036, 3125, 10, 5, ''),
(31037, 3125, 12, 15, ''),
(31038, 3125, 14, 15, ''),
(31039, 3125, 15, 15, ''),
(31040, 3125, 17, 5, ''),
(31041, 3126, 1, 5, ''),
(31042, 3126, 2, 5, ''),
(31043, 3126, 5, 15, ''),
(31044, 3126, 7, 15, ''),
(31045, 3126, 8, 5, ''),
(31046, 3126, 10, 5, ''),
(31047, 3126, 12, 15, ''),
(31048, 3126, 14, 15, ''),
(31049, 3126, 15, 15, ''),
(31050, 3126, 17, 5, ''),
(31051, 3127, 1, 5, ''),
(31052, 3127, 2, 5, ''),
(31053, 3127, 5, 15, ''),
(31054, 3127, 7, 15, ''),
(31055, 3127, 8, 5, ''),
(31056, 3127, 10, 5, ''),
(31057, 3127, 12, 15, ''),
(31058, 3127, 14, 15, ''),
(31059, 3127, 15, 15, ''),
(31060, 3127, 17, 5, ''),
(31061, 3128, 1, 5, ''),
(31062, 3128, 2, 5, ''),
(31063, 3128, 5, 15, ''),
(31064, 3128, 7, 15, ''),
(31065, 3128, 8, 5, ''),
(31066, 3128, 10, 5, ''),
(31067, 3128, 12, 15, ''),
(31068, 3128, 14, 15, ''),
(31069, 3128, 15, 15, ''),
(31070, 3128, 17, 5, ''),
(31071, 3129, 1, 5, ''),
(31072, 3129, 2, 5, ''),
(31073, 3129, 5, 15, ''),
(31074, 3129, 7, 15, ''),
(31075, 3129, 8, 5, ''),
(31076, 3129, 10, 5, ''),
(31077, 3129, 12, 15, ''),
(31078, 3129, 14, 0, 'DOCUMENT MISSING: Agent failed to attach the message screenshot in the ticket.'),
(31079, 3129, 15, 15, ''),
(31080, 3129, 17, 5, ''),
(31081, 3130, 1, 5, ''),
(31082, 3130, 2, 5, ''),
(31083, 3130, 5, 15, ''),
(31084, 3130, 7, 15, ''),
(31085, 3130, 8, 5, ''),
(31086, 3130, 10, 5, ''),
(31087, 3130, 12, 15, ''),
(31088, 3130, 14, 15, ''),
(31089, 3130, 15, 15, ''),
(31090, 3130, 17, 5, ''),
(31091, 3131, 1, 5, ''),
(31092, 3131, 2, 5, ''),
(31093, 3131, 5, 15, ''),
(31094, 3131, 7, 15, ''),
(31095, 3131, 8, 5, ''),
(31096, 3131, 10, 5, ''),
(31097, 3131, 12, 15, ''),
(31098, 3131, 14, 15, ''),
(31099, 3131, 15, 15, ''),
(31100, 3131, 17, 5, ''),
(31101, 3132, 1, 5, ''),
(31102, 3132, 2, 5, ''),
(31103, 3132, 5, 15, ''),
(31104, 3132, 7, 15, ''),
(31105, 3132, 8, 5, ''),
(31106, 3132, 10, 5, ''),
(31107, 3132, 12, 15, ''),
(31108, 3132, 14, 15, ''),
(31109, 3132, 15, 15, ''),
(31110, 3132, 17, 5, ''),
(31111, 3133, 1, 5, ''),
(31112, 3133, 2, 5, ''),
(31113, 3133, 5, 15, ''),
(31114, 3133, 7, 15, ''),
(31115, 3133, 8, 5, ''),
(31116, 3133, 10, 5, ''),
(31117, 3133, 12, 15, ''),
(31118, 3133, 14, 0, 'IMPROPER NOTES: Agent failed to mention the call made to DB once the amount was added in the wallet, Also agent did not mention about the other wallet amount which the DB quried about'),
(31119, 3133, 15, 15, ''),
(31120, 3133, 17, 5, ''),
(31121, 3134, 1, 5, ''),
(31122, 3134, 2, 5, ''),
(31123, 3134, 5, 15, ''),
(31124, 3134, 7, 15, ''),
(31125, 3134, 8, 5, ''),
(31126, 3134, 10, 5, ''),
(31127, 3134, 12, 15, ''),
(31128, 3134, 14, 15, ''),
(31129, 3134, 15, 15, ''),
(31130, 3134, 17, 5, ''),
(31131, 3135, 1, 5, ''),
(31132, 3135, 2, 5, ''),
(31133, 3135, 5, 15, ''),
(31134, 3135, 7, 15, ''),
(31135, 3135, 8, 5, ''),
(31136, 3135, 10, 5, ''),
(31137, 3135, 12, 15, ''),
(31138, 3135, 14, 15, ''),
(31139, 3135, 15, 15, ''),
(31140, 3135, 17, 5, ''),
(31141, 3136, 1, 5, ''),
(31142, 3136, 2, 5, ''),
(31143, 3136, 5, 15, ''),
(31144, 3136, 7, 0, 'IMPROPER RESOLUTION: Agent failed to inform the student that the study metarial was dispatched on 18-03-2022 already. '),
(31145, 3136, 8, 5, ''),
(31146, 3136, 10, 5, ''),
(31147, 3136, 12, 15, ''),
(31148, 3136, 14, 15, ''),
(31149, 3136, 15, 15, ''),
(31150, 3136, 17, 5, ''),
(31151, 3137, 1, 5, ''),
(31152, 3137, 2, 5, ''),
(31153, 3137, 5, 15, ''),
(31154, 3137, 7, 15, ''),
(31155, 3137, 8, 5, ''),
(31156, 3137, 10, 5, ''),
(31157, 3137, 12, 15, ''),
(31158, 3137, 14, 0, 'IMPROPER NOTES: Poor notes quality, agent notes does not match with caller issue '),
(31159, 3137, 15, 15, ''),
(31160, 3137, 17, 5, ''),
(31161, 3138, 1, 5, ''),
(31162, 3138, 2, 5, ''),
(31163, 3138, 5, 15, ''),
(31164, 3138, 7, 15, ''),
(31165, 3138, 8, 5, ''),
(31166, 3138, 10, 5, ''),
(31167, 3138, 12, 15, ''),
(31168, 3138, 14, 15, ''),
(31169, 3138, 15, 15, ''),
(31170, 3138, 17, 5, ''),
(31171, 3139, 1, 0, 'NO ASSURANCE FOUND: Agent failed to give assurance to the customer'),
(31172, 3139, 2, 5, ''),
(31173, 3139, 5, 15, ''),
(31174, 3139, 7, 15, ''),
(31175, 3139, 8, 5, ''),
(31176, 3139, 10, 5, ''),
(31177, 3139, 12, 15, ''),
(31178, 3139, 14, 15, ''),
(31179, 3139, 15, 15, ''),
(31180, 3139, 17, 5, ''),
(31181, 3140, 1, 5, ''),
(31182, 3140, 2, 5, ''),
(31183, 3140, 5, 15, ''),
(31184, 3140, 7, 15, ''),
(31185, 3140, 8, 5, ''),
(31186, 3140, 10, 5, ''),
(31187, 3140, 12, 15, ''),
(31188, 3140, 14, 15, ''),
(31189, 3140, 15, 15, ''),
(31190, 3140, 17, 5, ''),
(31191, 3141, 1, 5, ''),
(31192, 3141, 2, 5, ''),
(31193, 3141, 5, 15, ''),
(31194, 3141, 7, 15, ''),
(31195, 3141, 8, 5, ''),
(31196, 3141, 10, 5, ''),
(31197, 3141, 12, 15, ''),
(31198, 3141, 14, 15, ''),
(31199, 3141, 15, 15, ''),
(31200, 3141, 17, 5, ''),
(31201, 3142, 1, 5, ''),
(31202, 3142, 2, 5, ''),
(31203, 3142, 5, 15, ''),
(31204, 3142, 7, 15, ''),
(31205, 3142, 8, 5, ''),
(31206, 3142, 10, 5, ''),
(31207, 3142, 12, 15, ''),
(31208, 3142, 14, 15, ''),
(31209, 3142, 15, 15, ''),
(31210, 3142, 17, 5, ''),
(31211, 3143, 1, 5, ''),
(31212, 3143, 2, 5, ''),
(31213, 3143, 5, 15, ''),
(31214, 3143, 7, 15, ''),
(31215, 3143, 8, 5, ''),
(31216, 3143, 10, 5, ''),
(31217, 3143, 12, 15, ''),
(31218, 3143, 14, 15, ''),
(31219, 3143, 15, 15, ''),
(31220, 3143, 17, 5, ''),
(31221, 3144, 1, 5, ''),
(31222, 3144, 2, 5, ''),
(31223, 3144, 5, 15, ''),
(31224, 3144, 7, 15, ''),
(31225, 3144, 8, 5, ''),
(31226, 3144, 10, 5, ''),
(31227, 3144, 12, 15, ''),
(31228, 3144, 14, 15, ''),
(31229, 3144, 15, 15, ''),
(31230, 3144, 17, 5, ''),
(31231, 3145, 1, 5, ''),
(31232, 3145, 2, 5, ''),
(31233, 3145, 5, 15, ''),
(31234, 3145, 7, 15, ''),
(31235, 3145, 8, 5, ''),
(31236, 3145, 10, 5, ''),
(31237, 3145, 12, 15, ''),
(31238, 3145, 14, 15, ''),
(31239, 3145, 15, 15, ''),
(31240, 3145, 17, 5, ''),
(31241, 3146, 1, 0, 'NO ASSURANCE FOUND: Agent failed to give assurance to the customer.'),
(31242, 3146, 2, 5, ''),
(31243, 3146, 5, 15, ''),
(31244, 3146, 7, 15, ''),
(31245, 3146, 8, 5, ''),
(31246, 3146, 10, 5, ''),
(31247, 3146, 12, 15, ''),
(31248, 3146, 14, 0, 'IMPROPER NOTES: Poor notes quality. The agent failed to mention the proper conversation details in the ticket. '),
(31249, 3146, 15, 15, ''),
(31250, 3146, 17, 5, ''),
(31251, 3147, 1, 5, ''),
(31252, 3147, 2, 5, ''),
(31253, 3147, 5, 15, ''),
(31254, 3147, 7, 15, ''),
(31255, 3147, 8, 5, ''),
(31256, 3147, 10, 5, ''),
(31257, 3147, 12, 15, ''),
(31258, 3147, 14, 0, 'IMPROPER SHORT DESCRIPTION: Agent short description makes no sense, IMPROPER NOTES: Agent failed to mention the Pincode caller wanted to take also agent did not mention CSM number which was shared with the customer'),
(31259, 3147, 15, 15, ''),
(31260, 3147, 17, 5, ''),
(31261, 3148, 1, 5, ''),
(31262, 3148, 2, 5, ''),
(31263, 3148, 5, 15, ''),
(31264, 3148, 7, 15, ''),
(31265, 3148, 8, 5, ''),
(31266, 3148, 10, 5, ''),
(31267, 3148, 12, 15, ''),
(31268, 3148, 14, 15, ''),
(31269, 3148, 15, 15, ''),
(31270, 3148, 17, 5, ''),
(31271, 3149, 1, 5, ''),
(31272, 3149, 2, 5, ''),
(31273, 3149, 5, 15, ''),
(31274, 3149, 7, 15, ''),
(31275, 3149, 8, 5, ''),
(31276, 3149, 10, 5, ''),
(31277, 3149, 12, 15, ''),
(31278, 3149, 14, 15, ''),
(31279, 3149, 15, 15, ''),
(31280, 3149, 17, 5, ''),
(31281, 3150, 1, 5, ''),
(31282, 3150, 2, 5, ''),
(31283, 3150, 5, 15, ''),
(31284, 3150, 7, 15, ''),
(31285, 3150, 8, 5, ''),
(31286, 3150, 10, 5, ''),
(31287, 3150, 12, 15, ''),
(31288, 3150, 14, 15, ''),
(31289, 3150, 15, 15, ''),
(31290, 3150, 17, 5, ''),
(31291, 3151, 1, 5, ''),
(31292, 3151, 2, 5, ''),
(31293, 3151, 5, 15, ''),
(31294, 3151, 7, 15, ''),
(31295, 3151, 8, 5, ''),
(31296, 3151, 10, 5, ''),
(31297, 3151, 12, 15, ''),
(31298, 3151, 14, 0, 'INCORRECT SOURCE TYPE SELECTED: Agent selected incorrect source type correct source type: House/School Visit'),
(31299, 3151, 15, 15, ''),
(31300, 3151, 17, 5, ''),
(31301, 3152, 1, 5, ''),
(31302, 3152, 2, 5, ''),
(31303, 3152, 5, 15, ''),
(31304, 3152, 7, 15, ''),
(31305, 3152, 8, 5, ''),
(31306, 3152, 10, 5, ''),
(31307, 3152, 12, 15, ''),
(31308, 3152, 14, 15, ''),
(31309, 3152, 15, 15, ''),
(31310, 3152, 17, 5, ''),
(31311, 3153, 1, 5, ''),
(31312, 3153, 2, 5, ''),
(31313, 3153, 5, 15, ''),
(31314, 3153, 7, 15, ''),
(31315, 3153, 8, 5, ''),
(31316, 3153, 10, 5, ''),
(31317, 3153, 12, 15, ''),
(31318, 3153, 14, 0, 'IMPROPER NOTES: Agent failed to capture the call name. Which is important in such scenarios. '),
(31319, 3153, 15, 15, ''),
(31320, 3153, 17, 5, ''),
(31321, 3154, 1, 5, ''),
(31322, 3154, 2, 5, ''),
(31323, 3154, 5, 15, ''),
(31324, 3154, 7, 15, ''),
(31325, 3154, 8, 5, ''),
(31326, 3154, 10, 5, ''),
(31327, 3154, 12, 15, ''),
(31328, 3154, 14, 15, ''),
(31329, 3154, 15, 15, ''),
(31330, 3154, 17, 5, ''),
(31331, 3155, 1, 5, ''),
(31332, 3155, 2, 5, ''),
(31333, 3155, 5, 15, ''),
(31334, 3155, 7, 15, ''),
(31335, 3155, 8, 5, ''),
(31336, 3155, 10, 5, ''),
(31337, 3155, 12, 0, 'IMPROPER OPENING: Agent failed to open the call as per process'),
(31338, 3155, 14, 15, ''),
(31339, 3155, 15, 15, ''),
(31340, 3155, 17, 5, ''),
(31341, 3156, 1, 5, ''),
(31342, 3156, 2, 5, ''),
(31343, 3156, 5, 15, ''),
(31344, 3156, 7, 15, ''),
(31345, 3156, 8, 5, ''),
(31346, 3156, 10, 5, ''),
(31347, 3156, 12, 15, ''),
(31348, 3156, 14, 15, ''),
(31349, 3156, 15, 15, ''),
(31350, 3156, 17, 5, ''),
(31351, 3157, 1, 5, ''),
(31352, 3157, 2, 5, ''),
(31353, 3157, 5, 15, ''),
(31354, 3157, 7, 15, ''),
(31355, 3157, 8, 5, ''),
(31356, 3157, 10, 5, ''),
(31357, 3157, 12, 15, ''),
(31358, 3157, 14, 15, ''),
(31359, 3157, 15, 15, ''),
(31360, 3157, 17, 5, ''),
(31361, 3158, 1, 5, ''),
(31362, 3158, 2, 5, ''),
(31363, 3158, 5, 15, ''),
(31364, 3158, 7, 15, ''),
(31365, 3158, 8, 5, ''),
(31366, 3158, 10, 5, ''),
(31367, 3158, 12, 15, ''),
(31368, 3158, 14, 15, ''),
(31369, 3158, 15, 15, ''),
(31370, 3158, 17, 5, ''),
(31371, 3160, 1, 5, ''),
(31372, 3160, 2, 5, ''),
(31373, 3160, 5, 15, ''),
(31374, 3160, 7, 15, ''),
(31375, 3160, 8, 5, ''),
(31376, 3160, 10, 5, ''),
(31377, 3160, 12, 15, ''),
(31378, 3160, 14, 15, ''),
(31379, 3160, 15, 15, ''),
(31380, 3160, 17, 5, ''),
(31381, 3161, 1, 0, 'NO ASSURANCE FOUND: Agent failed to give assurance to the DB'),
(31382, 3161, 2, 5, ''),
(31383, 3161, 5, 15, ''),
(31384, 3161, 7, 15, ''),
(31385, 3161, 8, 5, ''),
(31386, 3161, 10, 5, ''),
(31387, 3161, 12, 15, ''),
(31388, 3161, 14, 15, ''),
(31389, 3161, 15, 15, ''),
(31390, 3161, 17, 5, ''),
(31391, 3162, 1, 5, ''),
(31392, 3162, 2, 5, ''),
(31393, 3162, 5, 15, ''),
(31394, 3162, 7, 15, ''),
(31395, 3162, 8, 5, ''),
(31396, 3162, 10, 5, ''),
(31397, 3162, 12, 15, ''),
(31398, 3162, 14, 15, ''),
(31399, 3162, 15, 15, ''),
(31400, 3162, 17, 5, ''),
(31401, 3163, 1, 5, ''),
(31402, 3163, 2, 5, ''),
(31403, 3163, 5, 15, ''),
(31404, 3163, 7, 15, ''),
(31405, 3163, 8, 5, ''),
(31406, 3163, 10, 5, ''),
(31407, 3163, 12, 15, ''),
(31408, 3163, 14, 15, ''),
(31409, 3163, 15, 15, ''),
(31410, 3163, 17, 5, ''),
(31411, 3164, 1, 5, ''),
(31412, 3164, 2, 5, ''),
(31413, 3164, 5, 15, ''),
(31414, 3164, 7, 15, ''),
(31415, 3164, 8, 5, ''),
(31416, 3164, 10, 5, ''),
(31417, 3164, 12, 15, ''),
(31418, 3164, 14, 15, ''),
(31419, 3164, 15, 15, ''),
(31420, 3164, 17, 5, ''),
(31421, 3165, 1, 5, ''),
(31422, 3165, 2, 5, ''),
(31423, 3165, 5, 15, ''),
(31424, 3165, 7, 15, ''),
(31425, 3165, 8, 5, ''),
(31426, 3165, 10, 5, ''),
(31427, 3165, 12, 15, ''),
(31428, 3165, 14, 15, ''),
(31429, 3165, 15, 15, ''),
(31430, 3165, 17, 5, ''),
(31431, 3166, 1, 5, ''),
(31432, 3166, 2, 5, ''),
(31433, 3166, 5, 15, ''),
(31434, 3166, 7, 15, ''),
(31435, 3166, 8, 5, ''),
(31436, 3166, 10, 5, ''),
(31437, 3166, 12, 15, ''),
(31438, 3166, 14, 15, ''),
(31439, 3166, 15, 15, ''),
(31440, 3166, 17, 5, ''),
(31441, 3167, 1, 5, ''),
(31442, 3167, 2, 5, ''),
(31443, 3167, 5, 15, ''),
(31444, 3167, 7, 15, ''),
(31445, 3167, 8, 5, ''),
(31446, 3167, 10, 5, ''),
(31447, 3167, 12, 15, ''),
(31448, 3167, 14, 0, 'IMPROPER NOTES: DB asked about the status of the ticket ID: 1069383 but agent failed to mention the same in the ticket.'),
(31449, 3167, 15, 15, ''),
(31450, 3167, 17, 5, ''),
(31451, 3168, 1, 5, ''),
(31452, 3168, 2, 5, ''),
(31453, 3168, 5, 15, ''),
(31454, 3168, 7, 15, ''),
(31455, 3168, 8, 5, ''),
(31456, 3168, 10, 5, ''),
(31457, 3168, 12, 15, ''),
(31458, 3168, 14, 15, ''),
(31459, 3168, 15, 15, ''),
(31460, 3168, 17, 5, ''),
(31461, 3169, 1, 5, ''),
(31462, 3169, 2, 5, ''),
(31463, 3169, 5, 15, ''),
(31464, 3169, 7, 15, ''),
(31465, 3169, 8, 5, ''),
(31466, 3169, 10, 5, ''),
(31467, 3169, 12, 15, ''),
(31468, 3169, 14, 15, ''),
(31469, 3169, 15, 15, ''),
(31470, 3169, 17, 5, ''),
(31471, 3170, 1, 5, ''),
(31472, 3170, 2, 5, ''),
(31473, 3170, 5, 15, ''),
(31474, 3170, 7, 15, ''),
(31475, 3170, 8, 5, ''),
(31476, 3170, 10, 5, ''),
(31477, 3170, 12, 15, ''),
(31478, 3170, 14, 0, 'IMPROPER SHORT DESCRIPTION: Agent wrote \"unable to having live class\" which makes no sence. '),
(31479, 3170, 15, 15, ''),
(31480, 3170, 17, 5, ''),
(31481, 3171, 1, 5, ''),
(31482, 3171, 2, 5, ''),
(31483, 3171, 5, 15, ''),
(31484, 3171, 7, 15, ''),
(31485, 3171, 8, 5, ''),
(31486, 3171, 10, 5, ''),
(31487, 3171, 12, 15, ''),
(31488, 3171, 14, 15, ''),
(31489, 3171, 15, 15, ''),
(31490, 3171, 17, 5, ''),
(31491, 3172, 1, 5, ''),
(31492, 3172, 2, 5, ''),
(31493, 3172, 5, 15, ''),
(31494, 3172, 7, 15, ''),
(31495, 3172, 8, 5, ''),
(31496, 3172, 10, 5, ''),
(31497, 3172, 12, 15, ''),
(31498, 3172, 14, 15, ''),
(31499, 3172, 15, 15, ''),
(31500, 3172, 17, 5, ''),
(31501, 3173, 1, 5, ''),
(31502, 3173, 2, 5, ''),
(31503, 3173, 5, 15, ''),
(31504, 3173, 7, 15, ''),
(31505, 3173, 8, 5, ''),
(31506, 3173, 10, 5, ''),
(31507, 3173, 12, 15, ''),
(31508, 3173, 14, 15, ''),
(31509, 3173, 15, 15, ''),
(31510, 3173, 17, 5, ''),
(31511, 3174, 1, 5, ''),
(31512, 3174, 2, 5, ''),
(31513, 3174, 5, 15, ''),
(31514, 3174, 7, 15, ''),
(31515, 3174, 8, 5, ''),
(31516, 3174, 10, 5, ''),
(31517, 3174, 12, 15, ''),
(31518, 3174, 14, 15, ''),
(31519, 3174, 15, 15, ''),
(31520, 3174, 17, 5, ''),
(31521, 3175, 1, 5, ''),
(31522, 3175, 2, 5, ''),
(31523, 3175, 5, 15, ''),
(31524, 3175, 7, 15, ''),
(31525, 3175, 8, 5, ''),
(31526, 3175, 10, 5, ''),
(31527, 3175, 12, 15, ''),
(31528, 3175, 14, 15, ''),
(31529, 3175, 15, 15, ''),
(31530, 3175, 17, 5, ''),
(31531, 3176, 1, 0, 'NO ASSURANCE GIVEN: Agent failed to give assurance to the customer'),
(31532, 3176, 2, 5, ''),
(31533, 3176, 5, 15, ''),
(31534, 3176, 7, 15, ''),
(31535, 3176, 8, 5, ''),
(31536, 3176, 10, 5, ''),
(31537, 3176, 12, 15, ''),
(31538, 3176, 14, 15, ''),
(31539, 3176, 15, 15, ''),
(31540, 3176, 17, 5, ''),
(31541, 3177, 1, 5, ''),
(31542, 3177, 2, 5, ''),
(31543, 3177, 5, 15, ''),
(31544, 3177, 7, 15, ''),
(31545, 3177, 8, 5, ''),
(31546, 3177, 10, 5, ''),
(31547, 3177, 12, 15, ''),
(31548, 3177, 14, 0, 'DOCUMENT NOT ATTACHED: Agent failed to attach the document sent by the customer about the issue. '),
(31549, 3177, 15, 15, ''),
(31550, 3177, 17, 5, ''),
(31551, 3178, 1, 5, ''),
(31552, 3178, 2, 5, ''),
(31553, 3178, 5, 15, ''),
(31554, 3178, 7, 15, ''),
(31555, 3178, 8, 5, ''),
(31556, 3178, 10, 5, ''),
(31557, 3178, 12, 15, ''),
(31558, 3178, 14, 15, ''),
(31559, 3178, 15, 15, ''),
(31560, 3178, 17, 5, ''),
(31561, 3179, 1, 5, ''),
(31562, 3179, 2, 5, ''),
(31563, 3179, 5, 15, ''),
(31564, 3179, 7, 15, ''),
(31565, 3179, 8, 5, ''),
(31566, 3179, 10, 5, ''),
(31567, 3179, 12, 15, ''),
(31568, 3179, 14, 15, ''),
(31569, 3179, 15, 15, ''),
(31570, 3179, 17, 5, ''),
(31571, 3180, 1, 5, ''),
(31572, 3180, 2, 5, ''),
(31573, 3180, 5, 15, ''),
(31574, 3180, 7, 15, ''),
(31575, 3180, 8, 5, ''),
(31576, 3180, 10, 5, ''),
(31577, 3180, 12, 15, ''),
(31578, 3180, 14, 15, ''),
(31579, 3180, 15, 15, ''),
(31580, 3180, 17, 5, ''),
(31581, 3181, 1, 5, ''),
(31582, 3181, 2, 5, ''),
(31583, 3181, 5, 15, ''),
(31584, 3181, 7, 15, ''),
(31585, 3181, 8, 5, ''),
(31586, 3181, 10, 5, ''),
(31587, 3181, 12, 15, ''),
(31588, 3181, 14, 0, 'INCORRECT CATEGORY SELECTED: Agent pitched for smart notes but selected subscription related issue. Correct Category Sales Enquiry'),
(31589, 3181, 15, 15, ''),
(31590, 3181, 17, 5, ''),
(31591, 3182, 1, 5, ''),
(31592, 3182, 2, 5, ''),
(31593, 3182, 5, 15, ''),
(31594, 3182, 7, 15, ''),
(31595, 3182, 8, 5, ''),
(31596, 3182, 10, 5, ''),
(31597, 3182, 12, 15, ''),
(31598, 3182, 14, 15, ''),
(31599, 3182, 15, 15, ''),
(31600, 3182, 17, 5, ''),
(31601, 3183, 1, 5, ''),
(31602, 3183, 2, 5, ''),
(31603, 3183, 5, 15, ''),
(31604, 3183, 7, 15, ''),
(31605, 3183, 8, 5, ''),
(31606, 3183, 10, 5, ''),
(31607, 3183, 12, 15, ''),
(31608, 3183, 14, 0, 'IMPROPER NOTES: Agent failed to mention that the student also queried about the LTS Gift'),
(31609, 3183, 15, 15, ''),
(31610, 3183, 17, 5, ''),
(31611, 3184, 1, 5, ''),
(31612, 3184, 2, 5, ''),
(31613, 3184, 5, 15, ''),
(31614, 3184, 7, 15, ''),
(31615, 3184, 8, 5, ''),
(31616, 3184, 10, 5, ''),
(31617, 3184, 12, 15, ''),
(31618, 3184, 14, 0, 'IMPROPER NOTES: Agent failed to mention on the ticket that student asked when the live class will start?'),
(31619, 3184, 15, 15, ''),
(31620, 3184, 17, 5, ''),
(31621, 3185, 1, 5, ''),
(31622, 3185, 2, 5, ''),
(31623, 3185, 5, 15, ''),
(31624, 3185, 7, 15, ''),
(31625, 3185, 8, 5, ''),
(31626, 3185, 10, 5, ''),
(31627, 3185, 12, 15, ''),
(31628, 3185, 14, 15, ''),
(31629, 3185, 15, 15, ''),
(31630, 3185, 17, 5, ''),
(31631, 3186, 1, 5, ''),
(31632, 3186, 2, 5, ''),
(31633, 3186, 5, 15, ''),
(31634, 3186, 7, 15, ''),
(31635, 3186, 8, 5, ''),
(31636, 3186, 10, 5, ''),
(31637, 3186, 12, 15, ''),
(31638, 3186, 14, 15, ''),
(31639, 3186, 15, 15, ''),
(31640, 3186, 17, 5, ''),
(31641, 3187, 1, 5, ''),
(31642, 3187, 2, 5, ''),
(31643, 3187, 5, 15, ''),
(31644, 3187, 7, 15, ''),
(31645, 3187, 8, 0, 'ADDITIONAL INFORMATION MISSING: Agent failed to informed the customer about refer & earn'),
(31646, 3187, 10, 5, ''),
(31647, 3187, 12, 15, ''),
(31648, 3187, 14, 0, 'IMPROPER NOTES: Agent failed to mention that the call was disconnected before the agent could close the call as per process'),
(31649, 3187, 15, 15, ''),
(31650, 3187, 17, 5, ''),
(31651, 3188, 1, 5, ''),
(31652, 3188, 2, 5, ''),
(31653, 3188, 5, 15, ''),
(31654, 3188, 7, 15, ''),
(31655, 3188, 8, 5, ''),
(31656, 3188, 10, 5, ''),
(31657, 3188, 12, 15, ''),
(31658, 3188, 14, 15, ''),
(31659, 3188, 15, 15, ''),
(31660, 3188, 17, 5, ''),
(31661, 3189, 1, 5, ''),
(31662, 3189, 2, 5, ''),
(31663, 3189, 5, 15, ''),
(31664, 3189, 7, 15, ''),
(31665, 3189, 8, 5, ''),
(31666, 3189, 10, 5, ''),
(31667, 3189, 12, 15, ''),
(31668, 3189, 14, 15, ''),
(31669, 3189, 15, 15, ''),
(31670, 3189, 17, 5, ''),
(31671, 3190, 1, 5, ''),
(31672, 3190, 2, 5, ''),
(31673, 3190, 5, 0, 'CONFIRMED UNDERSTANDING MISSING: Agent failed to ask the DB for additioal help required or not. '),
(31674, 3190, 7, 15, ''),
(31675, 3190, 8, 5, ''),
(31676, 3190, 10, 5, ''),
(31677, 3190, 12, 15, ''),
(31678, 3190, 14, 15, ''),
(31679, 3190, 15, 15, ''),
(31680, 3190, 17, 5, ''),
(31681, 3191, 1, 5, ''),
(31682, 3191, 2, 5, ''),
(31683, 3191, 5, 15, ''),
(31684, 3191, 7, 15, ''),
(31685, 3191, 8, 5, ''),
(31686, 3191, 10, 5, ''),
(31687, 3191, 12, 15, ''),
(31688, 3191, 14, 15, ''),
(31689, 3191, 15, 15, ''),
(31690, 3191, 17, 5, ''),
(31691, 3192, 1, 5, ''),
(31692, 3192, 2, 5, ''),
(31693, 3192, 5, 15, ''),
(31694, 3192, 7, 15, ''),
(31695, 3192, 8, 5, ''),
(31696, 3192, 10, 5, ''),
(31697, 3192, 12, 15, ''),
(31698, 3192, 14, 15, ''),
(31699, 3192, 15, 15, ''),
(31700, 3192, 17, 5, ''),
(31701, 3193, 1, 5, ''),
(31702, 3193, 2, 0, 'LACK OF CONFIDANCE OBSERVED//REPEATING THE SAME THINGS'),
(31703, 3193, 5, 15, ''),
(31704, 3193, 7, 15, ''),
(31705, 3193, 8, 5, ''),
(31706, 3193, 10, 5, ''),
(31707, 3193, 12, 15, ''),
(31708, 3193, 14, 0, 'POOR NOTES QUALITY: Agent notes quality makes no sense, IMPROPER NOTES: Agent could not finish the call as per script but failed to mention the same in the ticket. '),
(31709, 3193, 15, 15, ''),
(31710, 3193, 17, 5, ''),
(31711, 3194, 1, 5, ''),
(31712, 3194, 2, 5, ''),
(31713, 3194, 5, 15, ''),
(31714, 3194, 7, 15, ''),
(31715, 3194, 8, 5, ''),
(31716, 3194, 10, 5, ''),
(31717, 3194, 12, 15, ''),
(31718, 3194, 14, 0, 'IMPROPER NOTES: Agent mentioned incorrect details on the notes which is not discussed on the call. '),
(31719, 3194, 15, 15, ''),
(31720, 3194, 17, 5, ''),
(31721, 3195, 1, 5, ''),
(31722, 3195, 2, 5, ''),
(31723, 3195, 5, 15, ''),
(31724, 3195, 7, 15, ''),
(31725, 3195, 8, 5, ''),
(31726, 3195, 10, 5, ''),
(31727, 3195, 12, 15, ''),
(31728, 3195, 14, 15, ''),
(31729, 3195, 15, 15, ''),
(31730, 3195, 17, 5, ''),
(31731, 3196, 1, 5, ''),
(31732, 3196, 2, 5, ''),
(31733, 3196, 5, 15, ''),
(31734, 3196, 7, 15, ''),
(31735, 3196, 8, 5, ''),
(31736, 3196, 10, 5, ''),
(31737, 3196, 12, 15, ''),
(31738, 3196, 14, 15, ''),
(31739, 3196, 15, 15, ''),
(31740, 3196, 17, 5, ''),
(31741, 3197, 1, 5, ''),
(31742, 3197, 2, 5, ''),
(31743, 3197, 5, 15, ''),
(31744, 3197, 7, 15, ''),
(31745, 3197, 8, 5, ''),
(31746, 3197, 10, 5, ''),
(31747, 3197, 12, 15, ''),
(31748, 3197, 14, 15, ''),
(31749, 3197, 15, 15, ''),
(31750, 3197, 17, 5, ''),
(31751, 3198, 1, 5, ''),
(31752, 3198, 2, 5, ''),
(31753, 3198, 5, 15, ''),
(31754, 3198, 7, 15, ''),
(31755, 3198, 8, 5, ''),
(31756, 3198, 10, 5, ''),
(31757, 3198, 12, 15, ''),
(31758, 3198, 14, 15, ''),
(31759, 3198, 15, 15, ''),
(31760, 3198, 17, 5, ''),
(31761, 3199, 1, 5, ''),
(31762, 3199, 2, 5, ''),
(31763, 3199, 5, 15, ''),
(31764, 3199, 7, 15, ''),
(31765, 3199, 8, 5, ''),
(31766, 3199, 10, 5, ''),
(31767, 3199, 12, 15, ''),
(31768, 3199, 14, 15, ''),
(31769, 3199, 15, 15, ''),
(31770, 3199, 17, 5, ''),
(31771, 3200, 1, 5, ''),
(31772, 3200, 2, 5, ''),
(31773, 3200, 5, 15, ''),
(31774, 3200, 7, 15, ''),
(31775, 3200, 8, 5, ''),
(31776, 3200, 10, 5, ''),
(31777, 3200, 12, 15, ''),
(31778, 3200, 14, 15, ''),
(31779, 3200, 15, 15, ''),
(31780, 3200, 17, 5, ''),
(31781, 3201, 1, 5, ''),
(31782, 3201, 2, 5, ''),
(31783, 3201, 5, 15, ''),
(31784, 3201, 7, 15, ''),
(31785, 3201, 8, 5, ''),
(31786, 3201, 10, 5, ''),
(31787, 3201, 12, 15, ''),
(31788, 3201, 14, 0, 'NO TICKET UPDATE: Agent failed to update the call details to the ticket.'),
(31789, 3201, 15, 15, ''),
(31790, 3201, 17, 0, 'WORK AVOIDANCE DETECTED: Agent failed to update the pending ticket. '),
(31791, 3202, 1, 5, ''),
(31792, 3202, 2, 5, ''),
(31793, 3202, 5, 15, ''),
(31794, 3202, 7, 15, ''),
(31795, 3202, 8, 5, ''),
(31796, 3202, 10, 5, ''),
(31797, 3202, 12, 15, ''),
(31798, 3202, 14, 15, ''),
(31799, 3202, 15, 15, ''),
(31800, 3202, 17, 5, ''),
(31801, 3203, 1, 5, ''),
(31802, 3203, 2, 5, ''),
(31803, 3203, 5, 15, ''),
(31804, 3203, 7, 15, ''),
(31805, 3203, 8, 5, ''),
(31806, 3203, 10, 5, ''),
(31807, 3203, 12, 15, ''),
(31808, 3203, 14, 15, ''),
(31809, 3203, 15, 15, ''),
(31810, 3203, 17, 5, ''),
(31811, 3204, 1, 5, ''),
(31812, 3204, 2, 5, ''),
(31813, 3204, 5, 15, ''),
(31814, 3204, 7, 15, ''),
(31815, 3204, 8, 5, ''),
(31816, 3204, 10, 5, ''),
(31817, 3204, 12, 15, ''),
(31818, 3204, 14, 15, ''),
(31819, 3204, 15, 15, ''),
(31820, 3204, 17, 5, ''),
(31821, 3205, 1, 5, ''),
(31822, 3205, 2, 5, ''),
(31823, 3205, 5, 15, ''),
(31824, 3205, 7, 15, ''),
(31825, 3205, 8, 5, ''),
(31826, 3205, 10, 5, ''),
(31827, 3205, 12, 15, ''),
(31828, 3205, 14, 0, 'POOR NOTES QUALITY: Agent notes quality is not clear. Unable to understand the call discussion '),
(31829, 3205, 15, 15, ''),
(31830, 3205, 17, 5, ''),
(31831, 3206, 1, 5, ''),
(31832, 3206, 2, 5, ''),
(31833, 3206, 5, 15, ''),
(31834, 3206, 7, 15, ''),
(31835, 3206, 8, 5, ''),
(31836, 3206, 10, 5, ''),
(31837, 3206, 12, 15, ''),
(31838, 3206, 14, 15, ''),
(31839, 3206, 15, 15, ''),
(31840, 3206, 17, 5, ''),
(31841, 3207, 1, 5, ''),
(31842, 3207, 2, 5, ''),
(31843, 3207, 5, 15, ''),
(31844, 3207, 7, 15, ''),
(31845, 3207, 8, 5, ''),
(31846, 3207, 10, 5, ''),
(31847, 3207, 12, 15, ''),
(31848, 3207, 14, 15, ''),
(31849, 3207, 15, 15, ''),
(31850, 3207, 17, 5, ''),
(31851, 3208, 1, 5, ''),
(31852, 3208, 2, 5, ''),
(31853, 3208, 5, 15, ''),
(31854, 3208, 7, 15, ''),
(31855, 3208, 8, 5, ''),
(31856, 3208, 10, 5, ''),
(31857, 3208, 12, 15, ''),
(31858, 3208, 14, 15, ''),
(31859, 3208, 15, 15, ''),
(31860, 3208, 17, 5, ''),
(31861, 3209, 1, 0, 'NO ASSURANCE FOUND: Agent failed to provide assurance to the customer '),
(31862, 3209, 2, 5, ''),
(31863, 3209, 5, 15, ''),
(31864, 3209, 7, 15, ''),
(31865, 3209, 8, 5, ''),
(31866, 3209, 10, 5, ''),
(31867, 3209, 12, 15, ''),
(31868, 3209, 14, 0, 'IMPROPER NOTES: Agent failed to mention the BDA name which the customer wanted to verify and also the agent failed to mention the call details'),
(31869, 3209, 15, 15, ''),
(31870, 3209, 17, 5, ''),
(31871, 3210, 1, 5, ''),
(31872, 3210, 2, 5, ''),
(31873, 3210, 5, 15, ''),
(31874, 3210, 7, 15, ''),
(31875, 3210, 8, 5, ''),
(31876, 3210, 10, 5, ''),
(31877, 3210, 12, 15, ''),
(31878, 3210, 14, 15, ''),
(31879, 3210, 15, 15, ''),
(31880, 3210, 17, 5, ''),
(31881, 3211, 1, 5, ''),
(31882, 3211, 2, 5, ''),
(31883, 3211, 5, 15, ''),
(31884, 3211, 7, 15, ''),
(31885, 3211, 8, 5, ''),
(31886, 3211, 10, 5, ''),
(31887, 3211, 12, 15, ''),
(31888, 3211, 14, 15, ''),
(31889, 3211, 15, 15, ''),
(31890, 3211, 17, 5, ''),
(31891, 3212, 1, 5, ''),
(31892, 3212, 2, 5, ''),
(31893, 3212, 5, 15, ''),
(31894, 3212, 7, 15, ''),
(31895, 3212, 8, 5, ''),
(31896, 3212, 10, 5, ''),
(31897, 3212, 12, 15, '');
INSERT INTO `audit_values` (`id`, `audit_id`, `matrix_id`, `weightage`, `comments`) VALUES
(31898, 3212, 14, 0, 'IMPROPER NOTES: Incorrect calling number mentioned on the notes. Correct calling number: 9933688744'),
(31899, 3212, 15, 15, ''),
(31900, 3212, 17, 5, ''),
(31901, 3213, 1, 5, ''),
(31902, 3213, 2, 5, ''),
(31903, 3213, 5, 15, ''),
(31904, 3213, 7, 15, ''),
(31905, 3213, 8, 5, ''),
(31906, 3213, 10, 5, ''),
(31907, 3213, 12, 15, ''),
(31908, 3213, 14, 0, 'IMPROPER NOTES: Agent has wrongly mentioned that DB Called to cancel ASP account'),
(31909, 3213, 15, 15, ''),
(31910, 3213, 17, 5, ''),
(31911, 3214, 1, 5, ''),
(31912, 3214, 2, 5, ''),
(31913, 3214, 5, 15, ''),
(31914, 3214, 7, 15, ''),
(31915, 3214, 8, 5, ''),
(31916, 3214, 10, 5, ''),
(31917, 3214, 12, 15, ''),
(31918, 3214, 14, 15, ''),
(31919, 3214, 15, 15, ''),
(31920, 3214, 17, 5, ''),
(31921, 3215, 1, 5, ''),
(31922, 3215, 2, 5, ''),
(31923, 3215, 5, 15, ''),
(31924, 3215, 7, 15, ''),
(31925, 3215, 8, 5, ''),
(31926, 3215, 10, 5, ''),
(31927, 3215, 12, 15, ''),
(31928, 3215, 14, 0, 'IMPROPER NOTES: Agent failed to mention calling number of the customer and whom the agent spoken with.'),
(31929, 3215, 15, 15, ''),
(31930, 3215, 17, 5, ''),
(31931, 3216, 1, 5, ''),
(31932, 3216, 2, 5, ''),
(31933, 3216, 5, 15, ''),
(31934, 3216, 7, 15, ''),
(31935, 3216, 8, 5, ''),
(31936, 3216, 10, 5, ''),
(31937, 3216, 12, 15, ''),
(31938, 3216, 14, 15, ''),
(31939, 3216, 15, 15, ''),
(31940, 3216, 17, 5, ''),
(31941, 3217, 1, 5, ''),
(31942, 3217, 2, 5, ''),
(31943, 3217, 5, 15, ''),
(31944, 3217, 7, 15, ''),
(31945, 3217, 8, 0, 'ADDITIONAL EFFORT MISSING: Agent failed to inform the customer about refer & earn'),
(31946, 3217, 10, 5, ''),
(31947, 3217, 12, 15, ''),
(31948, 3217, 14, 15, ''),
(31949, 3217, 15, 0, 'SURVEY NOT PITCHED: Agent failed to pitch for survey. '),
(31950, 3217, 17, 5, ''),
(31951, 3218, 1, 5, ''),
(31952, 3218, 2, 5, ''),
(31953, 3218, 5, 15, ''),
(31954, 3218, 7, 15, ''),
(31955, 3218, 8, 5, ''),
(31956, 3218, 10, 5, ''),
(31957, 3218, 12, 15, ''),
(31958, 3218, 14, 15, ''),
(31959, 3218, 15, 15, ''),
(31960, 3218, 17, 5, ''),
(31961, 3219, 1, 5, ''),
(31962, 3219, 2, 5, ''),
(31963, 3219, 5, 15, ''),
(31964, 3219, 7, 15, ''),
(31965, 3219, 8, 5, ''),
(31966, 3219, 10, 5, ''),
(31967, 3219, 12, 15, ''),
(31968, 3219, 14, 15, ''),
(31969, 3219, 15, 15, ''),
(31970, 3219, 17, 5, ''),
(31971, 3220, 1, 5, ''),
(31972, 3220, 2, 5, ''),
(31973, 3220, 5, 15, ''),
(31974, 3220, 7, 15, ''),
(31975, 3220, 8, 5, ''),
(31976, 3220, 10, 5, ''),
(31977, 3220, 12, 15, ''),
(31978, 3220, 14, 0, 'INCORRECT SOURCE TYPE SELECTED: Agent selected incorrect source type, correct source type House/School Visit'),
(31979, 3220, 15, 15, ''),
(31980, 3220, 17, 5, ''),
(31981, 3221, 1, 5, ''),
(31982, 3221, 2, 0, 'LACK OF CONFIDENCE DETECTED'),
(31983, 3221, 5, 15, ''),
(31984, 3221, 7, 15, ''),
(31985, 3221, 8, 5, ''),
(31986, 3221, 10, 0, 'PROLONGED HOLD: Agent failed to refresh the call total time 3Mins'),
(31987, 3221, 12, 15, ''),
(31988, 3221, 14, 15, ''),
(31989, 3221, 15, 15, ''),
(31990, 3221, 17, 5, ''),
(31991, 3222, 1, 5, ''),
(31992, 3222, 2, 5, ''),
(31993, 3222, 5, 15, ''),
(31994, 3222, 7, 15, ''),
(31995, 3222, 8, 5, ''),
(31996, 3222, 10, 5, ''),
(31997, 3222, 12, 15, ''),
(31998, 3222, 14, 15, ''),
(31999, 3222, 15, 15, ''),
(32000, 3222, 17, 5, ''),
(32001, 3223, 1, 5, ''),
(32002, 3223, 2, 5, ''),
(32003, 3223, 5, 15, ''),
(32004, 3223, 7, 15, ''),
(32005, 3223, 8, 5, ''),
(32006, 3223, 10, 5, ''),
(32007, 3223, 12, 15, ''),
(32008, 3223, 14, 15, ''),
(32009, 3223, 15, 15, ''),
(32010, 3223, 17, 5, ''),
(32011, 3224, 1, 5, ''),
(32012, 3224, 2, 5, ''),
(32013, 3224, 5, 15, ''),
(32014, 3224, 7, 15, ''),
(32015, 3224, 8, 5, ''),
(32016, 3224, 10, 5, ''),
(32017, 3224, 12, 15, ''),
(32018, 3224, 14, 0, 'IMPROPER NOTES: Agent failed to mention that DB asks if the price for smart notes will be increased from 1st april or not'),
(32019, 3224, 15, 15, ''),
(32020, 3224, 17, 5, ''),
(32021, 3225, 1, 5, ''),
(32022, 3225, 2, 5, ''),
(32023, 3225, 5, 15, ''),
(32024, 3225, 7, 15, ''),
(32025, 3225, 8, 5, ''),
(32026, 3225, 10, 5, ''),
(32027, 3225, 12, 15, ''),
(32028, 3225, 14, 0, 'TICKET NOT UPDATED: DB called to query about this ticket ID no notes present from the agent of the same.'),
(32029, 3225, 15, 15, ''),
(32030, 3225, 17, 5, ''),
(32031, 3226, 1, 5, ''),
(32032, 3226, 2, 5, ''),
(32033, 3226, 5, 15, ''),
(32034, 3226, 7, 15, ''),
(32035, 3226, 8, 5, ''),
(32036, 3226, 10, 5, ''),
(32037, 3226, 12, 15, ''),
(32038, 3226, 14, 0, 'IMPROPER NOTES: Agent incorrectly mentioned on the notes that the Study Metarial has been dispatched. UNCLEAR NOTES:  agent is bluntly mentioning on the ticket \"waiting for update\" unable to understand which update the agent was waiting for. Unclear notes. '),
(32039, 3226, 15, 15, ''),
(32040, 3226, 17, 5, ''),
(32041, 3227, 1, 5, ''),
(32042, 3227, 2, 5, ''),
(32043, 3227, 5, 15, ''),
(32044, 3227, 7, 15, ''),
(32045, 3227, 8, 5, ''),
(32046, 3227, 10, 5, ''),
(32047, 3227, 12, 15, ''),
(32048, 3227, 14, 15, ''),
(32049, 3227, 15, 15, ''),
(32050, 3227, 17, 5, ''),
(32051, 3228, 1, 5, ''),
(32052, 3228, 2, 5, ''),
(32053, 3228, 5, 15, ''),
(32054, 3228, 7, 15, ''),
(32055, 3228, 8, 5, ''),
(32056, 3228, 10, 5, ''),
(32057, 3228, 12, 15, ''),
(32058, 3228, 14, 15, ''),
(32059, 3228, 15, 15, ''),
(32060, 3228, 17, 5, ''),
(32061, 3229, 1, 5, ''),
(32062, 3229, 2, 5, ''),
(32063, 3229, 5, 15, ''),
(32064, 3229, 7, 15, ''),
(32065, 3229, 8, 5, ''),
(32066, 3229, 10, 5, ''),
(32067, 3229, 12, 15, ''),
(32068, 3229, 14, 15, ''),
(32069, 3229, 15, 15, ''),
(32070, 3229, 17, 5, ''),
(32071, 3230, 1, 0, ''),
(32072, 3230, 2, 0, ''),
(32073, 3230, 5, 0, ''),
(32074, 3230, 7, 0, ''),
(32075, 3230, 8, 0, ''),
(32076, 3230, 10, 0, ''),
(32077, 3230, 12, 0, ''),
(32078, 3230, 14, 0, ''),
(32079, 3230, 15, 0, ''),
(32080, 3230, 17, 0, ''),
(32081, 3231, 1, 5, ''),
(32082, 3231, 2, 5, ''),
(32083, 3231, 5, 15, ''),
(32084, 3231, 7, 15, ''),
(32085, 3231, 8, 5, ''),
(32086, 3231, 10, 5, ''),
(32087, 3231, 12, 15, ''),
(32088, 3231, 14, 15, ''),
(32089, 3231, 15, 15, ''),
(32090, 3231, 17, 5, ''),
(32091, 3232, 1, 5, ''),
(32092, 3232, 2, 5, ''),
(32093, 3232, 5, 15, ''),
(32094, 3232, 7, 15, ''),
(32095, 3232, 8, 5, ''),
(32096, 3232, 10, 5, ''),
(32097, 3232, 12, 15, ''),
(32098, 3232, 14, 0, 'INCORRECT CATEGORY SELECTED: Agent selected incorrect category for billing issue, correct category : Post Sales-EMI/Billing'),
(32099, 3232, 15, 15, ''),
(32100, 3232, 17, 5, ''),
(32101, 3233, 1, 5, ''),
(32102, 3233, 2, 5, ''),
(32103, 3233, 5, 15, ''),
(32104, 3233, 7, 15, ''),
(32105, 3233, 8, 5, ''),
(32106, 3233, 10, 5, ''),
(32107, 3233, 12, 15, ''),
(32108, 3233, 14, 15, ''),
(32109, 3233, 15, 15, ''),
(32110, 3233, 17, 5, ''),
(32111, 3234, 1, 5, ''),
(32112, 3234, 2, 5, ''),
(32113, 3234, 5, 15, ''),
(32114, 3234, 7, 15, ''),
(32115, 3234, 8, 5, ''),
(32116, 3234, 10, 5, ''),
(32117, 3234, 12, 15, ''),
(32118, 3234, 14, 15, ''),
(32119, 3234, 15, 15, ''),
(32120, 3234, 17, 5, ''),
(32121, 3235, 1, 5, ''),
(32122, 3235, 2, 5, ''),
(32123, 3235, 5, 15, ''),
(32124, 3235, 7, 15, ''),
(32125, 3235, 8, 0, 'ADDITIONAL EFFORT MISSING: Agent failed to inform about refer & earn '),
(32126, 3235, 10, 5, ''),
(32127, 3235, 12, 15, ''),
(32128, 3235, 14, 0, 'IMPROPER NOTES: Agent failed to close the as per process failed to mention the same. '),
(32129, 3235, 15, 15, ''),
(32130, 3235, 17, 5, ''),
(32131, 3236, 1, 5, ''),
(32132, 3236, 2, 5, ''),
(32133, 3236, 5, 15, ''),
(32134, 3236, 7, 15, ''),
(32135, 3236, 8, 5, ''),
(32136, 3236, 10, 5, ''),
(32137, 3236, 12, 15, ''),
(32138, 3236, 14, 15, ''),
(32139, 3236, 15, 15, ''),
(32140, 3236, 17, 5, ''),
(32141, 3237, 1, 5, ''),
(32142, 3237, 2, 5, ''),
(32143, 3237, 5, 15, ''),
(32144, 3237, 7, 15, ''),
(32145, 3237, 8, 5, ''),
(32146, 3237, 10, 5, ''),
(32147, 3237, 12, 15, ''),
(32148, 3237, 14, 15, ''),
(32149, 3237, 15, 15, ''),
(32150, 3237, 17, 5, ''),
(32151, 3238, 1, 5, ''),
(32152, 3238, 2, 5, ''),
(32153, 3238, 5, 15, ''),
(32154, 3238, 7, 0, 'IMPROPER RESOLUTION: Agent shared incorrect information regarding Comment Box & Live class '),
(32155, 3238, 8, 5, ''),
(32156, 3238, 10, 5, ''),
(32157, 3238, 12, 15, ''),
(32158, 3238, 14, 15, ''),
(32159, 3238, 15, 15, ''),
(32160, 3238, 17, 5, ''),
(32161, 3239, 1, 5, ''),
(32162, 3239, 2, 5, ''),
(32163, 3239, 5, 15, ''),
(32164, 3239, 7, 15, ''),
(32165, 3239, 8, 5, ''),
(32166, 3239, 10, 5, ''),
(32167, 3239, 12, 15, ''),
(32168, 3239, 14, 0, 'POOR NOTES QUALITY: Agent failed to mention why any document was not asked for the customer. The customer is new subscribed customer.'),
(32169, 3239, 15, 15, ''),
(32170, 3239, 17, 5, ''),
(32171, 3240, 1, 5, ''),
(32172, 3240, 2, 5, ''),
(32173, 3240, 5, 15, ''),
(32174, 3240, 7, 0, 'IMPROPER RESOLUTION : Agent shared incorrect information about subscription expiry to the customer'),
(32175, 3240, 8, 5, ''),
(32176, 3240, 10, 5, ''),
(32177, 3240, 12, 15, ''),
(32178, 3240, 14, 0, 'INCORRECT DOCUMENT ATTACHED: Agent failed to attach correct document in the ticket. '),
(32179, 3240, 15, 15, ''),
(32180, 3240, 17, 5, ''),
(32181, 3241, 1, 5, ''),
(32182, 3241, 2, 5, ''),
(32183, 3241, 5, 15, ''),
(32184, 3241, 7, 15, ''),
(32185, 3241, 8, 5, ''),
(32186, 3241, 10, 5, ''),
(32187, 3241, 12, 15, ''),
(32188, 3241, 14, 0, 'IMPROPER SHORT DESCRIPTION: Customer issue & short description does not match.'),
(32189, 3241, 15, 15, ''),
(32190, 3241, 17, 5, ''),
(32191, 3242, 1, 5, ''),
(32192, 3242, 2, 5, ''),
(32193, 3242, 5, 15, ''),
(32194, 3242, 7, 0, 'IMPROPER RESOLUTION: Agent gave incorrect resolution to the customer regarding subscription activatation.'),
(32195, 3242, 8, 5, ''),
(32196, 3242, 10, 5, ''),
(32197, 3242, 12, 15, ''),
(32198, 3242, 14, 0, 'IMPROPER NOTES: Agent failed to mention on the ticket about the subscription activation issue customer was facing.'),
(32199, 3242, 15, 15, ''),
(32200, 3242, 17, 5, ''),
(32201, 3243, 1, 5, ''),
(32202, 3243, 2, 5, ''),
(32203, 3243, 5, 15, ''),
(32204, 3243, 7, 15, ''),
(32205, 3243, 8, 5, ''),
(32206, 3243, 10, 5, ''),
(32207, 3243, 12, 15, ''),
(32208, 3243, 14, 15, ''),
(32209, 3243, 15, 15, ''),
(32210, 3243, 17, 5, ''),
(32211, 3244, 1, 5, ''),
(32212, 3244, 2, 5, ''),
(32213, 3244, 5, 15, ''),
(32214, 3244, 7, 15, ''),
(32215, 3244, 8, 5, ''),
(32216, 3244, 10, 5, ''),
(32217, 3244, 12, 15, ''),
(32218, 3244, 14, 15, ''),
(32219, 3244, 15, 15, ''),
(32220, 3244, 17, 5, ''),
(32221, 3245, 1, 5, ''),
(32222, 3245, 2, 5, ''),
(32223, 3245, 5, 15, ''),
(32224, 3245, 7, 15, ''),
(32225, 3245, 8, 5, ''),
(32226, 3245, 10, 5, ''),
(32227, 3245, 12, 15, ''),
(32228, 3245, 14, 15, ''),
(32229, 3245, 15, 15, ''),
(32230, 3245, 17, 5, ''),
(32231, 3246, 1, 5, ''),
(32232, 3246, 2, 5, ''),
(32233, 3246, 5, 15, ''),
(32234, 3246, 7, 15, ''),
(32235, 3246, 8, 5, ''),
(32236, 3246, 10, 5, ''),
(32237, 3246, 12, 15, ''),
(32238, 3246, 14, 0, 'IMPROPER NOTES: The agent pitched the student for class 11 subscription no mention in the ticket. '),
(32239, 3246, 15, 15, ''),
(32240, 3246, 17, 5, ''),
(32241, 3247, 1, 5, ''),
(32242, 3247, 2, 5, ''),
(32243, 3247, 5, 15, ''),
(32244, 3247, 7, 15, ''),
(32245, 3247, 8, 5, ''),
(32246, 3247, 10, 5, ''),
(32247, 3247, 12, 15, ''),
(32248, 3247, 14, 15, ''),
(32249, 3247, 15, 15, ''),
(32250, 3247, 17, 5, ''),
(32251, 3248, 1, 5, ''),
(32252, 3248, 2, 5, ''),
(32253, 3248, 5, 15, ''),
(32254, 3248, 7, 15, ''),
(32255, 3248, 8, 5, ''),
(32256, 3248, 10, 5, ''),
(32257, 3248, 12, 15, ''),
(32258, 3248, 14, 15, ''),
(32259, 3248, 15, 15, ''),
(32260, 3248, 17, 5, ''),
(32261, 3249, 1, 5, ''),
(32262, 3249, 2, 5, ''),
(32263, 3249, 5, 15, ''),
(32264, 3249, 7, 15, ''),
(32265, 3249, 8, 5, ''),
(32266, 3249, 10, 5, ''),
(32267, 3249, 12, 15, ''),
(32268, 3249, 14, 15, ''),
(32269, 3249, 15, 15, ''),
(32270, 3249, 17, 5, ''),
(32271, 3250, 1, 5, ''),
(32272, 3250, 2, 5, ''),
(32273, 3250, 5, 15, ''),
(32274, 3250, 7, 15, ''),
(32275, 3250, 8, 5, ''),
(32276, 3250, 10, 5, ''),
(32277, 3250, 12, 15, ''),
(32278, 3250, 14, 0, 'INCORRECT TICKET CREATION: Agent should have raised the issue in the student account but agent raised the ticket in the student account. '),
(32279, 3250, 15, 15, ''),
(32280, 3250, 17, 5, ''),
(32281, 3251, 1, 5, ''),
(32282, 3251, 2, 5, ''),
(32283, 3251, 5, 15, ''),
(32284, 3251, 7, 15, ''),
(32285, 3251, 8, 5, ''),
(32286, 3251, 10, 5, ''),
(32287, 3251, 12, 15, ''),
(32288, 3251, 14, 0, 'IMPROPER NOTES: Agent failed to mention all the queries asked by the MP, Agent notes quality is very poor. '),
(32289, 3251, 15, 15, ''),
(32290, 3251, 17, 5, ''),
(32291, 3252, 1, 0, 'NO ASSURANCE FOUND: Agent failed to give assurance to the customer '),
(32292, 3252, 2, 5, ''),
(32293, 3252, 5, 15, ''),
(32294, 3252, 7, 15, ''),
(32295, 3252, 8, 5, ''),
(32296, 3252, 10, 5, ''),
(32297, 3252, 12, 15, ''),
(32298, 3252, 14, 15, ''),
(32299, 3252, 15, 0, 'SURVEY NOT PITCHED: Agent failed to pitch for survey to the customer'),
(32300, 3252, 17, 5, ''),
(32301, 3253, 1, 5, ''),
(32302, 3253, 2, 5, ''),
(32303, 3253, 5, 15, ''),
(32304, 3253, 7, 15, ''),
(32305, 3253, 8, 5, ''),
(32306, 3253, 10, 5, ''),
(32307, 3253, 12, 15, ''),
(32308, 3253, 14, 0, 'IMPROPER NOTES: Agent has incorrectly mentioned the calling number on the notes. Correct Calling Number: 8159846611'),
(32309, 3253, 15, 15, ''),
(32310, 3253, 17, 5, ''),
(32311, 3254, 1, 5, ''),
(32312, 3254, 2, 5, ''),
(32313, 3254, 5, 15, ''),
(32314, 3254, 7, 15, ''),
(32315, 3254, 8, 5, ''),
(32316, 3254, 10, 0, 'HOLD PROTOCOL NOT FOLLOWED: Agent failed to inform the customer before placing the call on hold. '),
(32317, 3254, 12, 15, ''),
(32318, 3254, 14, 15, ''),
(32319, 3254, 15, 0, 'SURVEY NOT PITCHED: Agent failed to pitch for survey to the customer '),
(32320, 3254, 17, 5, ''),
(32321, 3255, 1, 5, ''),
(32322, 3255, 2, 5, ''),
(32323, 3255, 5, 15, ''),
(32324, 3255, 7, 15, ''),
(32325, 3255, 8, 5, ''),
(32326, 3255, 10, 5, ''),
(32327, 3255, 12, 15, ''),
(32328, 3255, 14, 0, 'IMPROPER NOTES: Agent mentioned on the notes that the study metarial has been dispatched but the study metarial was not dispatched when the agent was taking the call. '),
(32329, 3255, 15, 15, ''),
(32330, 3255, 17, 5, ''),
(32331, 3256, 1, 5, ''),
(32332, 3256, 2, 5, ''),
(32333, 3256, 5, 15, ''),
(32334, 3256, 7, 15, ''),
(32335, 3256, 8, 5, ''),
(32336, 3256, 10, 5, ''),
(32337, 3256, 12, 15, ''),
(32338, 3256, 14, 15, ''),
(32339, 3256, 15, 15, ''),
(32340, 3256, 17, 5, ''),
(32341, 3257, 1, 5, ''),
(32342, 3257, 2, 5, ''),
(32343, 3257, 5, 15, ''),
(32344, 3257, 7, 15, ''),
(32345, 3257, 8, 5, ''),
(32346, 3257, 10, 5, ''),
(32347, 3257, 12, 15, ''),
(32348, 3257, 14, 15, ''),
(32349, 3257, 15, 15, ''),
(32350, 3257, 17, 5, ''),
(32351, 3258, 1, 5, ''),
(32352, 3258, 2, 5, ''),
(32353, 3258, 5, 15, ''),
(32354, 3258, 7, 15, ''),
(32355, 3258, 8, 5, ''),
(32356, 3258, 10, 5, ''),
(32357, 3258, 12, 15, ''),
(32358, 3258, 14, 15, ''),
(32359, 3258, 15, 15, ''),
(32360, 3258, 17, 5, ''),
(32361, 3259, 1, 5, ''),
(32362, 3259, 2, 5, ''),
(32363, 3259, 5, 15, ''),
(32364, 3259, 7, 15, ''),
(32365, 3259, 8, 5, ''),
(32366, 3259, 10, 5, ''),
(32367, 3259, 12, 15, ''),
(32368, 3259, 14, 15, ''),
(32369, 3259, 15, 15, ''),
(32370, 3259, 17, 5, ''),
(32371, 3260, 1, 5, ''),
(32372, 3260, 2, 5, ''),
(32373, 3260, 5, 15, ''),
(32374, 3260, 7, 15, ''),
(32375, 3260, 8, 5, ''),
(32376, 3260, 10, 5, ''),
(32377, 3260, 12, 15, ''),
(32378, 3260, 14, 15, ''),
(32379, 3260, 15, 15, ''),
(32380, 3260, 17, 5, ''),
(32381, 3261, 1, 5, ''),
(32382, 3261, 2, 5, ''),
(32383, 3261, 5, 15, ''),
(32384, 3261, 7, 15, ''),
(32385, 3261, 8, 5, ''),
(32386, 3261, 10, 5, ''),
(32387, 3261, 12, 15, ''),
(32388, 3261, 14, 15, ''),
(32389, 3261, 15, 15, ''),
(32390, 3261, 17, 5, ''),
(32391, 3262, 1, 5, ''),
(32392, 3262, 2, 5, ''),
(32393, 3262, 5, 15, ''),
(32394, 3262, 7, 15, ''),
(32395, 3262, 8, 5, ''),
(32396, 3262, 10, 5, ''),
(32397, 3262, 12, 15, ''),
(32398, 3262, 14, 0, 'IMPROPER NOTES: Agent failed to mention on the notes that the call was unfinished due to customer disconnection. '),
(32399, 3262, 15, 15, ''),
(32400, 3262, 17, 5, ''),
(32401, 3263, 1, 5, ''),
(32402, 3263, 2, 5, ''),
(32403, 3263, 5, 15, ''),
(32404, 3263, 7, 15, ''),
(32405, 3263, 8, 5, ''),
(32406, 3263, 10, 5, ''),
(32407, 3263, 12, 15, ''),
(32408, 3263, 14, 15, ''),
(32409, 3263, 15, 15, ''),
(32410, 3263, 17, 5, ''),
(32411, 3264, 1, 5, ''),
(32412, 3264, 2, 5, ''),
(32413, 3264, 5, 15, ''),
(32414, 3264, 7, 15, ''),
(32415, 3264, 8, 5, ''),
(32416, 3264, 10, 5, ''),
(32417, 3264, 12, 15, ''),
(32418, 3264, 14, 15, ''),
(32419, 3264, 15, 15, ''),
(32420, 3264, 17, 5, ''),
(32421, 3265, 1, 5, ''),
(32422, 3265, 2, 5, ''),
(32423, 3265, 5, 0, 'CONFIRMED UNDERSTANDING MISSING : Agent failed to ask for additional help.'),
(32424, 3265, 7, 15, ''),
(32425, 3265, 8, 5, ''),
(32426, 3265, 10, 0, 'HOLD PROTOCOL NOT FOLLOWED: Prolonged Mute, Agent should have used hold protocol. '),
(32427, 3265, 12, 15, ''),
(32428, 3265, 14, 15, ''),
(32429, 3265, 15, 0, 'SURVEY NOT PITCHED: Agent failed to pitch survey to the customer'),
(32430, 3265, 17, 5, ''),
(32431, 3266, 1, 5, ''),
(32432, 3266, 2, 5, ''),
(32433, 3266, 5, 15, ''),
(32434, 3266, 7, 15, ''),
(32435, 3266, 8, 5, ''),
(32436, 3266, 10, 5, ''),
(32437, 3266, 12, 15, ''),
(32438, 3266, 14, 0, 'IMPROPER NOTES: Agent failed to mention on the notes that the student also asked about arts group live class. '),
(32439, 3266, 15, 15, ''),
(32440, 3266, 17, 5, ''),
(32441, 3267, 1, 5, ''),
(32442, 3267, 2, 5, ''),
(32443, 3267, 5, 15, ''),
(32444, 3267, 7, 15, ''),
(32445, 3267, 8, 5, ''),
(32446, 3267, 10, 5, ''),
(32447, 3267, 12, 15, ''),
(32448, 3267, 14, 0, 'INCORRECT SOURCE TYPE: Agent failed to understand where the student came to know about tutopa, student had DB visit. '),
(32449, 3267, 15, 15, ''),
(32450, 3267, 17, 5, ''),
(32451, 3268, 1, 5, ''),
(32452, 3268, 2, 5, ''),
(32453, 3268, 5, 15, ''),
(32454, 3268, 7, 0, 'FOLLOWUP PROCESS NOT FOLLOWED:  Agent failed to followup with the customer twice a day resulting delay in resolution'),
(32455, 3268, 8, 5, ''),
(32456, 3268, 10, 5, ''),
(32457, 3268, 12, 15, ''),
(32458, 3268, 14, 15, ''),
(32459, 3268, 15, 15, ''),
(32460, 3268, 17, 5, ''),
(32461, 3269, 1, 5, ''),
(32462, 3269, 2, 5, ''),
(32463, 3269, 5, 15, ''),
(32464, 3269, 7, 15, ''),
(32465, 3269, 8, 5, ''),
(32466, 3269, 10, 5, ''),
(32467, 3269, 12, 15, ''),
(32468, 3269, 14, 0, 'IMPROPER SHORT DESCRIPTION: Agent failed to change the short description of the contact message as per issue '),
(32469, 3269, 15, 15, ''),
(32470, 3269, 17, 5, ''),
(32471, 3270, 1, 0, 'NO ASSURANCE FOUND: Agent failed to give assurance to the RM'),
(32472, 3270, 2, 5, ''),
(32473, 3270, 5, 15, ''),
(32474, 3270, 7, 15, ''),
(32475, 3270, 8, 5, ''),
(32476, 3270, 10, 5, ''),
(32477, 3270, 12, 15, ''),
(32478, 3270, 14, 0, 'IMPROPER NOTES: Agent failed to mention the call re-activation done on the demo account. '),
(32479, 3270, 15, 15, ''),
(32480, 3270, 17, 5, ''),
(32481, 3271, 1, 5, ''),
(32482, 3271, 2, 5, ''),
(32483, 3271, 5, 15, ''),
(32484, 3271, 7, 15, ''),
(32485, 3271, 8, 5, ''),
(32486, 3271, 10, 5, ''),
(32487, 3271, 12, 15, ''),
(32488, 3271, 14, 15, ''),
(32489, 3271, 15, 15, ''),
(32490, 3271, 17, 5, ''),
(32491, 3272, 1, 5, ''),
(32492, 3272, 2, 5, ''),
(32493, 3272, 5, 15, ''),
(32494, 3272, 7, 15, ''),
(32495, 3272, 8, 5, ''),
(32496, 3272, 10, 5, ''),
(32497, 3272, 12, 15, ''),
(32498, 3272, 14, 0, 'IMPROPER CATEGORY SELECTED: Agent selected incorrect category of the issue. Correct Category: Login / Registration'),
(32499, 3272, 15, 15, ''),
(32500, 3272, 17, 5, ''),
(32501, 3273, 1, 5, ''),
(32502, 3273, 2, 5, ''),
(32503, 3273, 5, 15, ''),
(32504, 3273, 7, 15, ''),
(32505, 3273, 8, 5, ''),
(32506, 3273, 10, 5, ''),
(32507, 3273, 12, 15, ''),
(32508, 3273, 14, 15, ''),
(32509, 3273, 15, 15, ''),
(32510, 3273, 17, 5, ''),
(32511, 3274, 1, 5, ''),
(32512, 3274, 2, 5, ''),
(32513, 3274, 5, 15, ''),
(32514, 3274, 7, 15, ''),
(32515, 3274, 8, 5, ''),
(32516, 3274, 10, 5, ''),
(32517, 3274, 12, 15, ''),
(32518, 3274, 14, 15, ''),
(32519, 3274, 15, 15, ''),
(32520, 3274, 17, 5, ''),
(32521, 3276, 1, 5, ''),
(32522, 3276, 2, 5, ''),
(32523, 3276, 5, 15, ''),
(32524, 3276, 7, 0, 'IMPROPER RESOLUTION: Agent informed that the book has been dispatched but the book dispatched on 10-04-2023'),
(32525, 3276, 8, 5, ''),
(32526, 3276, 10, 5, ''),
(32527, 3276, 12, 15, ''),
(32528, 3276, 14, 15, ''),
(32529, 3276, 15, 15, ''),
(32530, 3276, 17, 5, ''),
(32531, 3277, 1, 5, ''),
(32532, 3277, 2, 5, ''),
(32533, 3277, 5, 15, ''),
(32534, 3277, 7, 15, ''),
(32535, 3277, 8, 5, ''),
(32536, 3277, 10, 5, ''),
(32537, 3277, 12, 15, ''),
(32538, 3277, 14, 15, ''),
(32539, 3277, 15, 15, ''),
(32540, 3277, 17, 5, ''),
(32541, 3278, 1, 5, ''),
(32542, 3278, 2, 5, ''),
(32543, 3278, 5, 15, ''),
(32544, 3278, 7, 15, ''),
(32545, 3278, 8, 5, ''),
(32546, 3278, 10, 5, ''),
(32547, 3278, 12, 15, ''),
(32548, 3278, 14, 15, ''),
(32549, 3278, 15, 15, ''),
(32550, 3278, 17, 5, ''),
(32551, 3279, 1, 5, ''),
(32552, 3279, 2, 5, ''),
(32553, 3279, 5, 15, ''),
(32554, 3279, 7, 15, ''),
(32555, 3279, 8, 5, ''),
(32556, 3279, 10, 5, ''),
(32557, 3279, 12, 15, ''),
(32558, 3279, 14, 15, ''),
(32559, 3279, 15, 15, ''),
(32560, 3279, 17, 5, ''),
(32561, 3281, 1, 5, ''),
(32562, 3281, 2, 5, ''),
(32563, 3281, 5, 15, ''),
(32564, 3281, 7, 15, ''),
(32565, 3281, 8, 5, ''),
(32566, 3281, 10, 5, ''),
(32567, 3281, 12, 15, ''),
(32568, 3281, 14, 15, ''),
(32569, 3281, 15, 15, ''),
(32570, 3281, 17, 5, ''),
(32571, 3282, 1, 5, ''),
(32572, 3282, 2, 5, ''),
(32573, 3282, 5, 15, ''),
(32574, 3282, 7, 15, ''),
(32575, 3282, 8, 5, ''),
(32576, 3282, 10, 5, ''),
(32577, 3282, 12, 15, ''),
(32578, 3282, 14, 15, ''),
(32579, 3282, 15, 15, ''),
(32580, 3282, 17, 5, ''),
(32581, 3283, 1, 5, ''),
(32582, 3283, 2, 5, ''),
(32583, 3283, 5, 15, ''),
(32584, 3283, 7, 15, ''),
(32585, 3283, 8, 5, ''),
(32586, 3283, 10, 5, ''),
(32587, 3283, 12, 15, ''),
(32588, 3283, 14, 15, ''),
(32589, 3283, 15, 15, ''),
(32590, 3283, 17, 5, ''),
(32591, 3284, 1, 5, ''),
(32592, 3284, 2, 5, ''),
(32593, 3284, 5, 15, ''),
(32594, 3284, 7, 15, ''),
(32595, 3284, 8, 5, ''),
(32596, 3284, 10, 5, ''),
(32597, 3284, 12, 15, ''),
(32598, 3284, 14, 15, ''),
(32599, 3284, 15, 15, ''),
(32600, 3284, 17, 5, ''),
(32601, 3286, 1, 5, ''),
(32602, 3286, 2, 5, ''),
(32603, 3286, 5, 15, ''),
(32604, 3286, 7, 15, ''),
(32605, 3286, 8, 5, ''),
(32606, 3286, 10, 5, ''),
(32607, 3286, 12, 15, ''),
(32608, 3286, 14, 15, ''),
(32609, 3286, 15, 15, ''),
(32610, 3286, 17, 5, ''),
(32611, 3287, 1, 5, ''),
(32612, 3287, 2, 5, ''),
(32613, 3287, 5, 15, ''),
(32614, 3287, 7, 15, ''),
(32615, 3287, 8, 5, ''),
(32616, 3287, 10, 5, ''),
(32617, 3287, 12, 15, ''),
(32618, 3287, 14, 15, ''),
(32619, 3287, 15, 15, ''),
(32620, 3287, 17, 5, ''),
(32621, 3288, 1, 5, ''),
(32622, 3288, 2, 5, ''),
(32623, 3288, 5, 15, ''),
(32624, 3288, 7, 15, ''),
(32625, 3288, 8, 5, ''),
(32626, 3288, 10, 5, ''),
(32627, 3288, 12, 15, ''),
(32628, 3288, 14, 15, ''),
(32629, 3288, 15, 15, ''),
(32630, 3288, 17, 5, ''),
(32631, 3289, 1, 5, ''),
(32632, 3289, 2, 5, ''),
(32633, 3289, 5, 15, ''),
(32634, 3289, 7, 15, ''),
(32635, 3289, 8, 5, ''),
(32636, 3289, 10, 5, ''),
(32637, 3289, 12, 15, ''),
(32638, 3289, 14, 0, 'IMPROPER NOTES: Agent failed to mention that the customer disconnected the call before agent could close the call'),
(32639, 3289, 15, 15, ''),
(32640, 3289, 17, 5, ''),
(32641, 3290, 1, 5, ''),
(32642, 3290, 2, 5, ''),
(32643, 3290, 5, 15, ''),
(32644, 3290, 7, 15, ''),
(32645, 3290, 8, 0, 'ADDITIONAL INFORMATION MISSING: Agent failed to inform the student about refer & earn'),
(32646, 3290, 10, 5, ''),
(32647, 3290, 12, 15, ''),
(32648, 3290, 14, 15, ''),
(32649, 3290, 15, 15, ''),
(32650, 3290, 17, 5, ''),
(32651, 3291, 1, 5, ''),
(32652, 3291, 2, 5, ''),
(32653, 3291, 5, 15, ''),
(32654, 3291, 7, 15, ''),
(32655, 3291, 8, 5, ''),
(32656, 3291, 10, 5, ''),
(32657, 3291, 12, 15, ''),
(32658, 3291, 14, 0, 'IMPROPER NOTES: Agent failed to mention on the call as she could not close the call. '),
(32659, 3291, 15, 15, ''),
(32660, 3291, 17, 5, ''),
(32661, 3292, 1, 5, ''),
(32662, 3292, 2, 5, ''),
(32663, 3292, 5, 15, ''),
(32664, 3292, 7, 15, ''),
(32665, 3292, 8, 5, ''),
(32666, 3292, 10, 5, ''),
(32667, 3292, 12, 15, ''),
(32668, 3292, 14, 15, ''),
(32669, 3292, 15, 15, ''),
(32670, 3292, 17, 5, ''),
(32671, 3293, 1, 5, ''),
(32672, 3293, 2, 5, ''),
(32673, 3293, 5, 15, ''),
(32674, 3293, 7, 0, 'IMPROPER RESOLUTION: Agent shared wrong information about spoken english & speed match that it stay active on demo accounts'),
(32675, 3293, 8, 5, ''),
(32676, 3293, 10, 5, ''),
(32677, 3293, 12, 15, ''),
(32678, 3293, 14, 0, 'IMPROPER NOTES: Agent failed to mention on the notes that the FSO queried about Tutopia Plus subscriptions'),
(32679, 3293, 15, 15, ''),
(32680, 3293, 17, 5, ''),
(32681, 3294, 1, 5, ''),
(32682, 3294, 2, 5, ''),
(32683, 3294, 5, 15, ''),
(32684, 3294, 7, 15, ''),
(32685, 3294, 8, 5, ''),
(32686, 3294, 10, 5, ''),
(32687, 3294, 12, 15, ''),
(32688, 3294, 14, 15, ''),
(32689, 3294, 15, 15, ''),
(32690, 3294, 17, 5, ''),
(32691, 3295, 1, 5, ''),
(32692, 3295, 2, 5, ''),
(32693, 3295, 5, 15, ''),
(32694, 3295, 7, 15, ''),
(32695, 3295, 8, 5, ''),
(32696, 3295, 10, 5, ''),
(32697, 3295, 12, 0, 'IMPROPER CLOSING: Agent failed to close the call as per script'),
(32698, 3295, 14, 15, ''),
(32699, 3295, 15, 15, ''),
(32700, 3295, 17, 5, ''),
(32701, 3296, 1, 5, ''),
(32702, 3296, 2, 5, ''),
(32703, 3296, 5, 15, ''),
(32704, 3296, 7, 15, ''),
(32705, 3296, 8, 5, ''),
(32706, 3296, 10, 5, ''),
(32707, 3296, 12, 15, ''),
(32708, 3296, 14, 15, ''),
(32709, 3296, 15, 15, ''),
(32710, 3296, 17, 5, ''),
(32711, 3297, 1, 5, ''),
(32712, 3297, 2, 5, ''),
(32713, 3297, 5, 15, ''),
(32714, 3297, 7, 15, ''),
(32715, 3297, 8, 5, ''),
(32716, 3297, 10, 5, ''),
(32717, 3297, 12, 15, ''),
(32718, 3297, 14, 15, ''),
(32719, 3297, 15, 15, ''),
(32720, 3297, 17, 5, ''),
(32721, 3298, 1, 5, ''),
(32722, 3298, 2, 5, ''),
(32723, 3298, 5, 15, ''),
(32724, 3298, 7, 15, ''),
(32725, 3298, 8, 5, ''),
(32726, 3298, 10, 5, ''),
(32727, 3298, 12, 15, ''),
(32728, 3298, 14, 15, ''),
(32729, 3298, 15, 15, ''),
(32730, 3298, 17, 5, ''),
(32731, 3300, 1, 5, ''),
(32732, 3300, 2, 5, ''),
(32733, 3300, 5, 15, ''),
(32734, 3300, 7, 15, ''),
(32735, 3300, 8, 5, ''),
(32736, 3300, 10, 5, ''),
(32737, 3300, 12, 15, ''),
(32738, 3300, 14, 15, ''),
(32739, 3300, 15, 0, 'TICKET ID NOT SHARED: Agent failed to share ticket ID with the customer'),
(32740, 3300, 17, 5, ''),
(32741, 3301, 1, 5, ''),
(32742, 3301, 2, 5, ''),
(32743, 3301, 5, 15, ''),
(32744, 3301, 7, 15, ''),
(32745, 3301, 8, 5, ''),
(32746, 3301, 10, 5, ''),
(32747, 3301, 12, 15, ''),
(32748, 3301, 14, 15, ''),
(32749, 3301, 15, 15, ''),
(32750, 3301, 17, 5, ''),
(32751, 3302, 1, 5, ''),
(32752, 3302, 2, 5, ''),
(32753, 3302, 5, 15, ''),
(32754, 3302, 7, 15, ''),
(32755, 3302, 8, 5, ''),
(32756, 3302, 10, 5, ''),
(32757, 3302, 12, 15, ''),
(32758, 3302, 14, 15, ''),
(32759, 3302, 15, 15, ''),
(32760, 3302, 17, 5, ''),
(32761, 3303, 1, 0, 'NO ASSURANCE FOUND: No assurance was given by the agent to the customer'),
(32762, 3303, 2, 5, ''),
(32763, 3303, 5, 15, ''),
(32764, 3303, 7, 15, ''),
(32765, 3303, 8, 5, ''),
(32766, 3303, 10, 5, ''),
(32767, 3303, 12, 15, ''),
(32768, 3303, 14, 15, ''),
(32769, 3303, 15, 15, ''),
(32770, 3303, 17, 5, ''),
(32771, 3304, 1, 5, ''),
(32772, 3304, 2, 5, ''),
(32773, 3304, 5, 15, ''),
(32774, 3304, 7, 15, ''),
(32775, 3304, 8, 5, ''),
(32776, 3304, 10, 5, ''),
(32777, 3304, 12, 15, ''),
(32778, 3304, 14, 15, ''),
(32779, 3304, 15, 15, ''),
(32780, 3304, 17, 5, ''),
(32781, 3305, 1, 5, ''),
(32782, 3305, 2, 5, ''),
(32783, 3305, 5, 15, ''),
(32784, 3305, 7, 15, ''),
(32785, 3305, 8, 5, ''),
(32786, 3305, 10, 5, ''),
(32787, 3305, 12, 15, ''),
(32788, 3305, 14, 15, ''),
(32789, 3305, 15, 15, ''),
(32790, 3305, 17, 5, ''),
(32791, 3306, 1, 5, ''),
(32792, 3306, 2, 5, ''),
(32793, 3306, 5, 15, ''),
(32794, 3306, 7, 15, ''),
(32795, 3306, 8, 5, ''),
(32796, 3306, 10, 5, ''),
(32797, 3306, 12, 15, ''),
(32798, 3306, 14, 15, ''),
(32799, 3306, 15, 15, ''),
(32800, 3306, 17, 5, ''),
(32801, 3307, 1, 5, ''),
(32802, 3307, 2, 5, ''),
(32803, 3307, 5, 15, ''),
(32804, 3307, 7, 15, ''),
(32805, 3307, 8, 5, ''),
(32806, 3307, 10, 5, ''),
(32807, 3307, 12, 15, ''),
(32808, 3307, 14, 0, 'IMPROPER NOTES: Agent failed to mention correct exchanged stock in the ticket. '),
(32809, 3307, 15, 15, ''),
(32810, 3307, 17, 5, ''),
(32811, 3308, 1, 5, ''),
(32812, 3308, 2, 5, ''),
(32813, 3308, 5, 15, ''),
(32814, 3308, 7, 15, ''),
(32815, 3308, 8, 5, ''),
(32816, 3308, 10, 5, ''),
(32817, 3308, 12, 15, ''),
(32818, 3308, 14, 0, 'INCORRECT CATEGORY SELECTED: Agent selected incorrect category of the issue was of Commission '),
(32819, 3308, 15, 15, ''),
(32820, 3308, 17, 5, ''),
(32821, 3310, 1, 5, ''),
(32822, 3310, 2, 5, ''),
(32823, 3310, 5, 15, ''),
(32824, 3310, 7, 15, ''),
(32825, 3310, 8, 5, ''),
(32826, 3310, 10, 5, ''),
(32827, 3310, 12, 15, ''),
(32828, 3310, 14, 15, ''),
(32829, 3310, 15, 15, ''),
(32830, 3310, 17, 5, ''),
(32831, 3311, 1, 5, ''),
(32832, 3311, 2, 5, ''),
(32833, 3311, 5, 15, ''),
(32834, 3311, 7, 15, ''),
(32835, 3311, 8, 5, ''),
(32836, 3311, 10, 5, ''),
(32837, 3311, 12, 15, ''),
(32838, 3311, 14, 15, ''),
(32839, 3311, 15, 15, ''),
(32840, 3311, 17, 5, ''),
(32841, 3312, 1, 5, ''),
(32842, 3312, 2, 5, ''),
(32843, 3312, 5, 15, ''),
(32844, 3312, 7, 15, ''),
(32845, 3312, 8, 5, ''),
(32846, 3312, 10, 5, ''),
(32847, 3312, 12, 15, ''),
(32848, 3312, 14, 15, ''),
(32849, 3312, 15, 15, ''),
(32850, 3312, 17, 5, ''),
(32851, 3313, 1, 5, ''),
(32852, 3313, 2, 5, ''),
(32853, 3313, 5, 15, ''),
(32854, 3313, 7, 15, ''),
(32855, 3313, 8, 5, ''),
(32856, 3313, 10, 5, ''),
(32857, 3313, 12, 15, ''),
(32858, 3313, 14, 15, ''),
(32859, 3313, 15, 15, ''),
(32860, 3313, 17, 5, ''),
(32861, 3314, 1, 0, 'NO ASSURANCE FOUND: Agent failed to give assurance to the RM '),
(32862, 3314, 2, 5, ''),
(32863, 3314, 5, 15, ''),
(32864, 3314, 7, 15, ''),
(32865, 3314, 8, 5, ''),
(32866, 3314, 10, 5, ''),
(32867, 3314, 12, 15, ''),
(32868, 3314, 14, 15, ''),
(32869, 3314, 15, 15, ''),
(32870, 3314, 17, 5, ''),
(32871, 3315, 1, 5, ''),
(32872, 3315, 2, 5, ''),
(32873, 3315, 5, 15, ''),
(32874, 3315, 7, 15, ''),
(32875, 3315, 8, 5, ''),
(32876, 3315, 10, 5, ''),
(32877, 3315, 12, 15, ''),
(32878, 3315, 14, 15, ''),
(32879, 3315, 15, 15, ''),
(32880, 3315, 17, 5, ''),
(32881, 3316, 1, 5, ''),
(32882, 3316, 2, 5, ''),
(32883, 3316, 5, 15, ''),
(32884, 3316, 7, 15, ''),
(32885, 3316, 8, 5, ''),
(32886, 3316, 10, 5, ''),
(32887, 3316, 12, 15, ''),
(32888, 3316, 14, 15, ''),
(32889, 3316, 15, 15, ''),
(32890, 3316, 17, 5, ''),
(32891, 3317, 1, 5, ''),
(32892, 3317, 2, 5, ''),
(32893, 3317, 5, 15, ''),
(32894, 3317, 7, 15, ''),
(32895, 3317, 8, 5, ''),
(32896, 3317, 10, 5, ''),
(32897, 3317, 12, 15, ''),
(32898, 3317, 14, 0, 'IMPROPER NOTES: Agent failed to mention that the student asked for video quality option'),
(32899, 3317, 15, 15, ''),
(32900, 3317, 17, 5, ''),
(32901, 3318, 1, 5, ''),
(32902, 3318, 2, 5, ''),
(32903, 3318, 5, 15, ''),
(32904, 3318, 7, 15, ''),
(32905, 3318, 8, 5, ''),
(32906, 3318, 10, 5, ''),
(32907, 3318, 12, 15, ''),
(32908, 3318, 14, 15, ''),
(32909, 3318, 15, 15, ''),
(32910, 3318, 17, 5, ''),
(32911, 3319, 1, 5, ''),
(32912, 3319, 2, 5, ''),
(32913, 3319, 5, 15, ''),
(32914, 3319, 7, 15, ''),
(32915, 3319, 8, 5, ''),
(32916, 3319, 10, 5, ''),
(32917, 3319, 12, 15, ''),
(32918, 3319, 14, 0, 'DOCUMENT MISSING: Agent failed to attach the payment screenshot of the customer in the ticket. '),
(32919, 3319, 15, 15, ''),
(32920, 3319, 17, 5, ''),
(32921, 3320, 1, 5, ''),
(32922, 3320, 2, 5, ''),
(32923, 3320, 5, 15, ''),
(32924, 3320, 7, 15, ''),
(32925, 3320, 8, 5, ''),
(32926, 3320, 10, 5, ''),
(32927, 3320, 12, 15, ''),
(32928, 3320, 14, 15, ''),
(32929, 3320, 15, 15, ''),
(32930, 3320, 17, 5, ''),
(32931, 3321, 1, 5, ''),
(32932, 3321, 2, 5, ''),
(32933, 3321, 5, 15, ''),
(32934, 3321, 7, 15, ''),
(32935, 3321, 8, 5, ''),
(32936, 3321, 10, 5, ''),
(32937, 3321, 12, 15, ''),
(32938, 3321, 14, 15, ''),
(32939, 3321, 15, 15, ''),
(32940, 3321, 17, 5, ''),
(32941, 3322, 1, 5, ''),
(32942, 3322, 2, 5, ''),
(32943, 3322, 5, 15, ''),
(32944, 3322, 7, 15, ''),
(32945, 3322, 8, 5, ''),
(32946, 3322, 10, 5, ''),
(32947, 3322, 12, 15, ''),
(32948, 3322, 14, 15, ''),
(32949, 3322, 15, 15, ''),
(32950, 3322, 17, 5, ''),
(32951, 3323, 1, 5, ''),
(32952, 3323, 2, 5, ''),
(32953, 3323, 5, 15, ''),
(32954, 3323, 7, 15, ''),
(32955, 3323, 8, 5, ''),
(32956, 3323, 10, 5, ''),
(32957, 3323, 12, 15, ''),
(32958, 3323, 14, 15, ''),
(32959, 3323, 15, 15, ''),
(32960, 3323, 17, 5, ''),
(32961, 3324, 1, 5, ''),
(32962, 3324, 2, 5, ''),
(32963, 3324, 5, 15, ''),
(32964, 3324, 7, 15, ''),
(32965, 3324, 8, 5, ''),
(32966, 3324, 10, 5, ''),
(32967, 3324, 12, 15, ''),
(32968, 3324, 14, 15, ''),
(32969, 3324, 15, 15, ''),
(32970, 3324, 17, 5, ''),
(32971, 3325, 1, 5, ''),
(32972, 3325, 2, 5, ''),
(32973, 3325, 5, 15, ''),
(32974, 3325, 7, 15, ''),
(32975, 3325, 8, 5, ''),
(32976, 3325, 10, 5, ''),
(32977, 3325, 12, 15, ''),
(32978, 3325, 14, 15, ''),
(32979, 3325, 15, 15, ''),
(32980, 3325, 17, 5, ''),
(32981, 3326, 1, 5, ''),
(32982, 3326, 2, 5, ''),
(32983, 3326, 5, 15, ''),
(32984, 3326, 7, 15, ''),
(32985, 3326, 8, 5, ''),
(32986, 3326, 10, 5, ''),
(32987, 3326, 12, 15, ''),
(32988, 3326, 14, 15, ''),
(32989, 3326, 15, 15, ''),
(32990, 3326, 17, 5, ''),
(32991, 3327, 1, 0, 'NO ASSURANCE FOUND: Agent failed to give assurance to the customer'),
(32992, 3327, 2, 5, ''),
(32993, 3327, 5, 15, ''),
(32994, 3327, 7, 15, ''),
(32995, 3327, 8, 5, ''),
(32996, 3327, 10, 5, ''),
(32997, 3327, 12, 15, ''),
(32998, 3327, 14, 0, 'IMPROPER TICKET UPDATE: Agent called the customer on 2023-04-18 11:07:56 but no mention on the ticket'),
(32999, 3327, 15, 15, ''),
(33000, 3327, 17, 5, ''),
(33001, 3328, 1, 5, ''),
(33002, 3328, 2, 5, ''),
(33003, 3328, 5, 15, ''),
(33004, 3328, 7, 15, ''),
(33005, 3328, 8, 5, ''),
(33006, 3328, 10, 5, ''),
(33007, 3328, 12, 15, ''),
(33008, 3328, 14, 15, ''),
(33009, 3328, 15, 15, ''),
(33010, 3328, 17, 5, ''),
(33011, 3329, 1, 5, ''),
(33012, 3329, 2, 5, ''),
(33013, 3329, 5, 15, ''),
(33014, 3329, 7, 15, ''),
(33015, 3329, 8, 5, ''),
(33016, 3329, 10, 0, 'PROLONGED HOLD: Hold time exceeded 2 minutes. Hold not refreshed '),
(33017, 3329, 12, 15, ''),
(33018, 3329, 14, 15, ''),
(33019, 3329, 15, 15, ''),
(33020, 3329, 17, 5, ''),
(33021, 3330, 1, 5, ''),
(33022, 3330, 2, 5, ''),
(33023, 3330, 5, 15, ''),
(33024, 3330, 7, 15, ''),
(33025, 3330, 8, 5, ''),
(33026, 3330, 10, 5, ''),
(33027, 3330, 12, 15, ''),
(33028, 3330, 14, 15, ''),
(33029, 3330, 15, 15, ''),
(33030, 3330, 17, 5, ''),
(33031, 3331, 1, 5, ''),
(33032, 3331, 2, 5, ''),
(33033, 3331, 5, 15, ''),
(33034, 3331, 7, 15, ''),
(33035, 3331, 8, 5, ''),
(33036, 3331, 10, 5, ''),
(33037, 3331, 12, 15, ''),
(33038, 3331, 14, 15, ''),
(33039, 3331, 15, 15, ''),
(33040, 3331, 17, 5, ''),
(33041, 3332, 1, 5, ''),
(33042, 3332, 2, 5, ''),
(33043, 3332, 5, 15, ''),
(33044, 3332, 7, 15, ''),
(33045, 3332, 8, 5, ''),
(33046, 3332, 10, 5, ''),
(33047, 3332, 12, 15, ''),
(33048, 3332, 14, 0, 'IMPROPER NOTES: Agent incorrectly mentioned improper call details in the ticket. '),
(33049, 3332, 15, 15, ''),
(33050, 3332, 17, 5, ''),
(33051, 3333, 1, 5, ''),
(33052, 3333, 2, 5, ''),
(33053, 3333, 5, 15, ''),
(33054, 3333, 7, 15, ''),
(33055, 3333, 8, 5, ''),
(33056, 3333, 10, 5, ''),
(33057, 3333, 12, 15, ''),
(33058, 3333, 14, 0, 'IMPROPER SHORT DESCRIPTION: Agent short description and the customer issue was completely different. Class change issue. '),
(33059, 3333, 15, 15, ''),
(33060, 3333, 17, 5, ''),
(33061, 3334, 1, 5, ''),
(33062, 3334, 2, 5, ''),
(33063, 3334, 5, 15, ''),
(33064, 3334, 7, 0, 'DELAYED RESOLUTION: Agent failed to close the ticket once the concern was resolved. '),
(33065, 3334, 8, 5, ''),
(33066, 3334, 10, 5, ''),
(33067, 3334, 12, 15, ''),
(33068, 3334, 14, 0, 'IMPROPER TICKET UPDATE: Agent contacted the customer multiple times since the issue was raised but failed to update the same in the ticket. '),
(33069, 3334, 15, 15, ''),
(33070, 3334, 17, 5, ''),
(33071, 3335, 1, 5, ''),
(33072, 3335, 2, 5, ''),
(33073, 3335, 5, 15, ''),
(33074, 3335, 7, 15, ''),
(33075, 3335, 8, 5, ''),
(33076, 3335, 10, 5, ''),
(33077, 3335, 12, 15, ''),
(33078, 3335, 14, 15, ''),
(33079, 3335, 15, 15, ''),
(33080, 3335, 17, 5, ''),
(33081, 3336, 1, 5, ''),
(33082, 3336, 2, 5, ''),
(33083, 3336, 5, 15, ''),
(33084, 3336, 7, 15, ''),
(33085, 3336, 8, 5, ''),
(33086, 3336, 10, 5, ''),
(33087, 3336, 12, 15, ''),
(33088, 3336, 14, 15, ''),
(33089, 3336, 15, 15, ''),
(33090, 3336, 17, 5, ''),
(33091, 3337, 1, 5, ''),
(33092, 3337, 2, 5, ''),
(33093, 3337, 5, 15, ''),
(33094, 3337, 7, 15, ''),
(33095, 3337, 8, 5, ''),
(33096, 3337, 10, 5, ''),
(33097, 3337, 12, 15, ''),
(33098, 3337, 14, 15, ''),
(33099, 3337, 15, 15, ''),
(33100, 3337, 17, 5, ''),
(33101, 3338, 1, 0, 'NO ASSURANCE FOUND: Agent failed to give assurance to the customer. '),
(33102, 3338, 2, 5, ''),
(33103, 3338, 5, 15, ''),
(33104, 3338, 7, 15, ''),
(33105, 3338, 8, 5, ''),
(33106, 3338, 10, 5, ''),
(33107, 3338, 12, 15, ''),
(33108, 3338, 14, 15, ''),
(33109, 3338, 15, 15, ''),
(33110, 3338, 17, 5, ''),
(33111, 3339, 1, 5, ''),
(33112, 3339, 2, 5, ''),
(33113, 3339, 5, 15, ''),
(33114, 3339, 7, 15, ''),
(33115, 3339, 8, 5, ''),
(33116, 3339, 10, 5, ''),
(33117, 3339, 12, 15, ''),
(33118, 3339, 14, 15, ''),
(33119, 3339, 15, 15, ''),
(33120, 3339, 17, 5, ''),
(33121, 3340, 1, 5, ''),
(33122, 3340, 2, 5, ''),
(33123, 3340, 5, 15, ''),
(33124, 3340, 7, 15, ''),
(33125, 3340, 8, 5, ''),
(33126, 3340, 10, 5, ''),
(33127, 3340, 12, 15, ''),
(33128, 3340, 14, 15, ''),
(33129, 3340, 15, 15, ''),
(33130, 3340, 17, 5, ''),
(33131, 3341, 1, 5, ''),
(33132, 3341, 2, 5, ''),
(33133, 3341, 5, 15, ''),
(33134, 3341, 7, 0, 'PROCESS NOT FOLLOWED: Agent failed to validate the school details.'),
(33135, 3341, 8, 5, ''),
(33136, 3341, 10, 5, ''),
(33137, 3341, 12, 15, ''),
(33138, 3341, 14, 0, 'IMPROPER NOTES: Agent mentioned in the notes that the student has confirmed the school & pincode but student was unable to confirm the school pincodes'),
(33139, 3341, 15, 15, ''),
(33140, 3341, 17, 5, ''),
(33141, 3342, 1, 5, ''),
(33142, 3342, 2, 5, ''),
(33143, 3342, 5, 15, ''),
(33144, 3342, 7, 15, ''),
(33145, 3342, 8, 5, ''),
(33146, 3342, 10, 5, ''),
(33147, 3342, 12, 15, ''),
(33148, 3342, 14, 15, ''),
(33149, 3342, 15, 15, ''),
(33150, 3342, 17, 5, ''),
(33151, 3343, 1, 5, ''),
(33152, 3343, 2, 5, ''),
(33153, 3343, 5, 15, ''),
(33154, 3343, 7, 15, ''),
(33155, 3343, 8, 5, ''),
(33156, 3343, 10, 5, ''),
(33157, 3343, 12, 15, ''),
(33158, 3343, 14, 15, ''),
(33159, 3343, 15, 15, ''),
(33160, 3343, 17, 5, ''),
(33161, 3344, 1, 5, ''),
(33162, 3344, 2, 5, ''),
(33163, 3344, 5, 15, ''),
(33164, 3344, 7, 15, ''),
(33165, 3344, 8, 5, ''),
(33166, 3344, 10, 5, ''),
(33167, 3344, 12, 15, ''),
(33168, 3344, 14, 15, ''),
(33169, 3344, 15, 15, ''),
(33170, 3344, 17, 5, ''),
(33171, 3345, 1, 5, ''),
(33172, 3345, 2, 5, ''),
(33173, 3345, 5, 15, ''),
(33174, 3345, 7, 15, ''),
(33175, 3345, 8, 5, ''),
(33176, 3345, 10, 5, ''),
(33177, 3345, 12, 15, ''),
(33178, 3345, 14, 15, ''),
(33179, 3345, 15, 15, ''),
(33180, 3345, 17, 5, ''),
(33181, 3346, 1, 5, ''),
(33182, 3346, 2, 5, ''),
(33183, 3346, 5, 15, ''),
(33184, 3346, 7, 15, ''),
(33185, 3346, 8, 5, ''),
(33186, 3346, 10, 5, ''),
(33187, 3346, 12, 15, ''),
(33188, 3346, 14, 0, 'INCORRECT CATEGORY SELECTED: Agent should have selected Sales Enquiry, on new subscription enquiry.'),
(33189, 3346, 15, 15, ''),
(33190, 3346, 17, 5, ''),
(33191, 3347, 1, 5, ''),
(33192, 3347, 2, 5, ''),
(33193, 3347, 5, 15, ''),
(33194, 3347, 7, 15, ''),
(33195, 3347, 8, 5, ''),
(33196, 3347, 10, 5, ''),
(33197, 3347, 12, 15, ''),
(33198, 3347, 14, 0, 'IMPROPER NOTES: Agent failed to mention the the dispatch date in the ticket. '),
(33199, 3347, 15, 15, ''),
(33200, 3347, 17, 5, ''),
(33201, 3348, 1, 5, ''),
(33202, 3348, 2, 5, ''),
(33203, 3348, 5, 15, ''),
(33204, 3348, 7, 15, ''),
(33205, 3348, 8, 5, ''),
(33206, 3348, 10, 0, 'HOLD PROTOCOL NOT FOLLOWED: Prolonged Mute'),
(33207, 3348, 12, 15, ''),
(33208, 3348, 14, 15, ''),
(33209, 3348, 15, 15, ''),
(33210, 3348, 17, 5, ''),
(33211, 3349, 1, 5, ''),
(33212, 3349, 2, 5, ''),
(33213, 3349, 5, 15, ''),
(33214, 3349, 7, 15, ''),
(33215, 3349, 8, 5, ''),
(33216, 3349, 10, 5, ''),
(33217, 3349, 12, 15, ''),
(33218, 3349, 14, 15, ''),
(33219, 3349, 15, 15, ''),
(33220, 3349, 17, 5, ''),
(33221, 3350, 1, 5, ''),
(33222, 3350, 2, 5, ''),
(33223, 3350, 5, 15, ''),
(33224, 3350, 7, 15, ''),
(33225, 3350, 8, 5, ''),
(33226, 3350, 10, 5, ''),
(33227, 3350, 12, 15, ''),
(33228, 3350, 14, 15, ''),
(33229, 3350, 15, 15, ''),
(33230, 3350, 17, 5, ''),
(33231, 3351, 1, 5, ''),
(33232, 3351, 2, 5, ''),
(33233, 3351, 5, 15, ''),
(33234, 3351, 7, 15, ''),
(33235, 3351, 8, 5, ''),
(33236, 3351, 10, 5, ''),
(33237, 3351, 12, 15, ''),
(33238, 3351, 14, 0, 'IMPROPER NOTES: Agent failed to mention all the pincodes the customer wanted to take Distributorship'),
(33239, 3351, 15, 15, ''),
(33240, 3351, 17, 5, ''),
(33241, 3352, 1, 0, 'NO ASSURANCE FOUND: Agent failed to give assurance to the customer'),
(33242, 3352, 2, 5, ''),
(33243, 3352, 5, 15, ''),
(33244, 3352, 7, 15, ''),
(33245, 3352, 8, 5, ''),
(33246, 3352, 10, 5, ''),
(33247, 3352, 12, 15, ''),
(33248, 3352, 14, 0, 'IMPROPER NOTES: Agent failed to mention on the call that the agent could not close the call properly '),
(33249, 3352, 15, 15, ''),
(33250, 3352, 17, 5, ''),
(33251, 3353, 1, 5, ''),
(33252, 3353, 2, 5, ''),
(33253, 3353, 5, 15, ''),
(33254, 3353, 7, 15, ''),
(33255, 3353, 8, 5, ''),
(33256, 3353, 10, 5, ''),
(33257, 3353, 12, 15, ''),
(33258, 3353, 14, 15, ''),
(33259, 3353, 15, 15, ''),
(33260, 3353, 17, 5, ''),
(33261, 3354, 1, 5, ''),
(33262, 3354, 2, 5, ''),
(33263, 3354, 5, 15, ''),
(33264, 3354, 7, 15, ''),
(33265, 3354, 8, 5, ''),
(33266, 3354, 10, 5, ''),
(33267, 3354, 12, 15, ''),
(33268, 3354, 14, 15, ''),
(33269, 3354, 15, 15, ''),
(33270, 3354, 17, 5, ''),
(33271, 3355, 1, 5, ''),
(33272, 3355, 2, 5, ''),
(33273, 3355, 5, 15, ''),
(33274, 3355, 7, 15, ''),
(33275, 3355, 8, 5, ''),
(33276, 3355, 10, 5, ''),
(33277, 3355, 12, 15, ''),
(33278, 3355, 14, 0, 'IMPROPER NOTES: Incorrect calling number mentioned in the ticket, correct calling number: 7384082179, FSO name not captured. '),
(33279, 3355, 15, 15, ''),
(33280, 3355, 17, 5, ''),
(33281, 3356, 1, 5, ''),
(33282, 3356, 2, 5, ''),
(33283, 3356, 5, 15, ''),
(33284, 3356, 7, 15, ''),
(33285, 3356, 8, 5, ''),
(33286, 3356, 10, 5, ''),
(33287, 3356, 12, 15, ''),
(33288, 3356, 14, 15, ''),
(33289, 3356, 15, 15, ''),
(33290, 3356, 17, 5, ''),
(33291, 3357, 1, 5, ''),
(33292, 3357, 2, 5, ''),
(33293, 3357, 5, 15, ''),
(33294, 3357, 7, 15, ''),
(33295, 3357, 8, 5, ''),
(33296, 3357, 10, 5, ''),
(33297, 3357, 12, 15, ''),
(33298, 3357, 14, 15, ''),
(33299, 3357, 15, 15, ''),
(33300, 3357, 17, 5, ''),
(33301, 3358, 1, 5, ''),
(33302, 3358, 2, 5, ''),
(33303, 3358, 5, 15, ''),
(33304, 3358, 7, 15, ''),
(33305, 3358, 8, 5, ''),
(33306, 3358, 10, 5, ''),
(33307, 3358, 12, 15, ''),
(33308, 3358, 14, 15, ''),
(33309, 3358, 15, 15, ''),
(33310, 3358, 17, 5, ''),
(33311, 3359, 1, 5, ''),
(33312, 3359, 2, 5, ''),
(33313, 3359, 5, 15, ''),
(33314, 3359, 7, 15, ''),
(33315, 3359, 8, 5, ''),
(33316, 3359, 10, 5, ''),
(33317, 3359, 12, 15, ''),
(33318, 3359, 14, 15, ''),
(33319, 3359, 15, 15, ''),
(33320, 3359, 17, 5, ''),
(33321, 3360, 1, 5, ''),
(33322, 3360, 2, 5, ''),
(33323, 3360, 5, 15, ''),
(33324, 3360, 7, 15, ''),
(33325, 3360, 8, 5, ''),
(33326, 3360, 10, 5, ''),
(33327, 3360, 12, 15, ''),
(33328, 3360, 14, 15, ''),
(33329, 3360, 15, 15, ''),
(33330, 3360, 17, 5, ''),
(33331, 3361, 1, 5, ''),
(33332, 3361, 2, 5, ''),
(33333, 3361, 5, 15, ''),
(33334, 3361, 7, 0, 'IMPROPER RESOLUTION: Agent should have called the customer back but failed to do so. '),
(33335, 3361, 8, 5, ''),
(33336, 3361, 10, 5, ''),
(33337, 3361, 12, 15, ''),
(33338, 3361, 14, 0, 'IMPROPER NOTES: The agent mentioned on the notes that the agent called back the customer but the agent failed to call back the customer post disconnection'),
(33339, 3361, 15, 15, ''),
(33340, 3361, 17, 5, ''),
(33341, 3362, 1, 5, ''),
(33342, 3362, 2, 5, ''),
(33343, 3362, 5, 15, ''),
(33344, 3362, 7, 15, ''),
(33345, 3362, 8, 5, ''),
(33346, 3362, 10, 5, ''),
(33347, 3362, 12, 15, ''),
(33348, 3362, 14, 0, 'IMPROPER NOTES: Agent mentioned that he has contacted the customer back which is incorrect'),
(33349, 3362, 15, 15, ''),
(33350, 3362, 17, 5, ''),
(33351, 3363, 1, 5, ''),
(33352, 3363, 2, 5, ''),
(33353, 3363, 5, 15, ''),
(33354, 3363, 7, 15, ''),
(33355, 3363, 8, 5, ''),
(33356, 3363, 10, 5, ''),
(33357, 3363, 12, 15, ''),
(33358, 3363, 14, 0, 'INCORRECT CATEGORY SELECTED: Agent should have selected specifc :Number Change Request\" category for the number change query'),
(33359, 3363, 15, 15, ''),
(33360, 3363, 17, 5, ''),
(33361, 3364, 1, 5, ''),
(33362, 3364, 2, 5, ''),
(33363, 3364, 5, 15, ''),
(33364, 3364, 7, 15, ''),
(33365, 3364, 8, 5, ''),
(33366, 3364, 10, 5, ''),
(33367, 3364, 12, 15, ''),
(33368, 3364, 14, 15, ''),
(33369, 3364, 15, 15, ''),
(33370, 3364, 17, 5, ''),
(33371, 3365, 1, 5, ''),
(33372, 3365, 2, 5, ''),
(33373, 3365, 5, 15, ''),
(33374, 3365, 7, 15, ''),
(33375, 3365, 8, 5, ''),
(33376, 3365, 10, 5, ''),
(33377, 3365, 12, 15, ''),
(33378, 3365, 14, 0, 'INCORRECT CATEGORY SELECTED: Agent failed to understand the customer issue properly hence selected incorrect category of the issue, Correct Category: \"Others\"'),
(33379, 3365, 15, 15, ''),
(33380, 3365, 17, 5, ''),
(33381, 3366, 1, 5, ''),
(33382, 3366, 2, 5, ''),
(33383, 3366, 5, 15, ''),
(33384, 3366, 7, 15, ''),
(33385, 3366, 8, 5, ''),
(33386, 3366, 10, 5, ''),
(33387, 3366, 12, 15, ''),
(33388, 3366, 14, 15, ''),
(33389, 3366, 15, 15, ''),
(33390, 3366, 17, 5, ''),
(33391, 3367, 1, 5, ''),
(33392, 3367, 2, 5, ''),
(33393, 3367, 5, 15, ''),
(33394, 3367, 7, 15, ''),
(33395, 3367, 8, 5, ''),
(33396, 3367, 10, 5, ''),
(33397, 3367, 12, 15, ''),
(33398, 3367, 14, 0, 'INCORRECT CATEGORY SELECTED: Agent failed the understand the student concern and changed the category, Correct Category: Subscription Related Issue.'),
(33399, 3367, 15, 15, ''),
(33400, 3367, 17, 5, ''),
(33401, 3368, 1, 5, ''),
(33402, 3368, 2, 5, ''),
(33403, 3368, 5, 15, ''),
(33404, 3368, 7, 15, ''),
(33405, 3368, 8, 5, ''),
(33406, 3368, 10, 5, ''),
(33407, 3368, 12, 15, ''),
(33408, 3368, 14, 15, ''),
(33409, 3368, 15, 15, ''),
(33410, 3368, 17, 5, ''),
(33411, 3369, 1, 5, ''),
(33412, 3369, 2, 5, ''),
(33413, 3369, 5, 15, ''),
(33414, 3369, 7, 15, ''),
(33415, 3369, 8, 5, ''),
(33416, 3369, 10, 5, ''),
(33417, 3369, 12, 15, ''),
(33418, 3369, 14, 15, ''),
(33419, 3369, 15, 15, ''),
(33420, 3369, 17, 5, ''),
(33421, 3370, 1, 5, ''),
(33422, 3370, 2, 5, ''),
(33423, 3370, 5, 15, ''),
(33424, 3370, 7, 15, ''),
(33425, 3370, 8, 5, ''),
(33426, 3370, 10, 5, ''),
(33427, 3370, 12, 15, ''),
(33428, 3370, 14, 15, ''),
(33429, 3370, 15, 15, ''),
(33430, 3370, 17, 5, ''),
(33431, 3371, 1, 5, ''),
(33432, 3371, 2, 5, ''),
(33433, 3371, 5, 15, ''),
(33434, 3371, 7, 0, 'IMPROPER RESOLUTION: Agent has given incorrect instruction about the raise hand. The resolution will lead to student contacting back. '),
(33435, 3371, 8, 5, ''),
(33436, 3371, 10, 5, ''),
(33437, 3371, 12, 15, ''),
(33438, 3371, 14, 15, ''),
(33439, 3371, 15, 15, ''),
(33440, 3371, 17, 5, ''),
(33441, 3372, 1, 5, ''),
(33442, 3372, 2, 5, ''),
(33443, 3372, 5, 15, ''),
(33444, 3372, 7, 15, ''),
(33445, 3372, 8, 5, ''),
(33446, 3372, 10, 5, ''),
(33447, 3372, 12, 15, ''),
(33448, 3372, 14, 0, 'IMPROPER NOTES: Agent failed to mention on the notes that the FSO disconnected the call before agent could close the call properly. '),
(33449, 3372, 15, 15, ''),
(33450, 3372, 17, 5, ''),
(33451, 3373, 1, 5, ''),
(33452, 3373, 2, 5, ''),
(33453, 3373, 5, 15, ''),
(33454, 3373, 7, 15, ''),
(33455, 3373, 8, 5, ''),
(33456, 3373, 10, 5, ''),
(33457, 3373, 12, 15, ''),
(33458, 3373, 14, 15, ''),
(33459, 3373, 15, 15, ''),
(33460, 3373, 17, 5, ''),
(33461, 3374, 1, 5, ''),
(33462, 3374, 2, 5, ''),
(33463, 3374, 5, 15, ''),
(33464, 3374, 7, 15, ''),
(33465, 3374, 8, 5, ''),
(33466, 3374, 10, 5, ''),
(33467, 3374, 12, 15, ''),
(33468, 3374, 14, 0, 'DELAYED TICKET CLOSURE: Agent took more than 2 hours to close the ticket which was resolved on call'),
(33469, 3374, 15, 15, ''),
(33470, 3374, 17, 5, ''),
(33471, 3375, 1, 5, ''),
(33472, 3375, 2, 5, ''),
(33473, 3375, 5, 15, ''),
(33474, 3375, 7, 15, ''),
(33475, 3375, 8, 5, ''),
(33476, 3375, 10, 5, ''),
(33477, 3375, 12, 15, ''),
(33478, 3375, 14, 15, ''),
(33479, 3375, 15, 15, ''),
(33480, 3375, 17, 5, ''),
(33481, 3376, 1, 5, ''),
(33482, 3376, 2, 5, ''),
(33483, 3376, 5, 15, ''),
(33484, 3376, 7, 15, ''),
(33485, 3376, 8, 5, ''),
(33486, 3376, 10, 5, ''),
(33487, 3376, 12, 15, ''),
(33488, 3376, 14, 15, ''),
(33489, 3376, 15, 15, ''),
(33490, 3376, 17, 5, ''),
(33491, 3377, 1, 5, ''),
(33492, 3377, 2, 5, ''),
(33493, 3377, 5, 15, ''),
(33494, 3377, 7, 15, ''),
(33495, 3377, 8, 5, ''),
(33496, 3377, 10, 5, ''),
(33497, 3377, 12, 15, ''),
(33498, 3377, 14, 0, 'INCORRECT SOURCE TYPE SELECTED: The agent failed to correctly select the source type Correct Source Type: ABP ANANDA  '),
(33499, 3377, 15, 15, ''),
(33500, 3377, 17, 5, ''),
(33501, 3378, 1, 5, ''),
(33502, 3378, 2, 5, ''),
(33503, 3378, 5, 15, ''),
(33504, 3378, 7, 15, ''),
(33505, 3378, 8, 5, ''),
(33506, 3378, 10, 5, ''),
(33507, 3378, 12, 15, ''),
(33508, 3378, 14, 15, ''),
(33509, 3378, 15, 15, ''),
(33510, 3378, 17, 5, ''),
(33511, 3379, 1, 5, ''),
(33512, 3379, 2, 5, ''),
(33513, 3379, 5, 15, ''),
(33514, 3379, 7, 15, ''),
(33515, 3379, 8, 5, ''),
(33516, 3379, 10, 5, ''),
(33517, 3379, 12, 15, ''),
(33518, 3379, 14, 15, ''),
(33519, 3379, 15, 15, ''),
(33520, 3379, 17, 5, ''),
(33521, 3380, 1, 5, ''),
(33522, 3380, 2, 5, ''),
(33523, 3380, 5, 15, ''),
(33524, 3380, 7, 15, ''),
(33525, 3380, 8, 5, ''),
(33526, 3380, 10, 5, ''),
(33527, 3380, 12, 15, ''),
(33528, 3380, 14, 15, ''),
(33529, 3380, 15, 15, ''),
(33530, 3380, 17, 5, ''),
(33531, 3381, 1, 5, ''),
(33532, 3381, 2, 5, ''),
(33533, 3381, 5, 15, ''),
(33534, 3381, 7, 15, ''),
(33535, 3381, 8, 0, 'ADDITIONAL EFFORT MISSING: The agent should have given additional effort to the customer to create urgency and recharge the registered number'),
(33536, 3381, 10, 5, ''),
(33537, 3381, 12, 15, ''),
(33538, 3381, 14, 15, ''),
(33539, 3381, 15, 15, ''),
(33540, 3381, 17, 5, ''),
(33541, 3382, 1, 5, ''),
(33542, 3382, 2, 5, ''),
(33543, 3382, 5, 15, ''),
(33544, 3382, 7, 15, ''),
(33545, 3382, 8, 5, ''),
(33546, 3382, 10, 5, ''),
(33547, 3382, 12, 15, ''),
(33548, 3382, 14, 0, 'INCORRECT CATEGORY SELECTED: The agent selected the incorrect category of sales inquiry call.'),
(33549, 3382, 15, 15, ''),
(33550, 3382, 17, 5, ''),
(33551, 3383, 1, 5, ''),
(33552, 3383, 2, 5, ''),
(33553, 3383, 5, 15, ''),
(33554, 3383, 7, 15, ''),
(33555, 3383, 8, 5, ''),
(33556, 3383, 10, 5, ''),
(33557, 3383, 12, 15, ''),
(33558, 3383, 14, 15, ''),
(33559, 3383, 15, 0, 'TICKET ID NOT SHARED: The agent failed to share the ticket ID with the customer.\r\nSURVEY PITCHING NOT CORRECT: The agent failed to pitch for the survey as per the script.'),
(33560, 3383, 17, 5, ''),
(33561, 3384, 1, 0, 'NO ASSURANCE FOUND: The agent failed to give assurance to the customer'),
(33562, 3384, 2, 5, ''),
(33563, 3384, 5, 15, ''),
(33564, 3384, 7, 15, ''),
(33565, 3384, 8, 5, ''),
(33566, 3384, 10, 5, ''),
(33567, 3384, 12, 15, ''),
(33568, 3384, 14, 15, ''),
(33569, 3384, 15, 15, ''),
(33570, 3384, 17, 5, ''),
(33571, 3385, 1, 5, ''),
(33572, 3385, 2, 5, ''),
(33573, 3385, 5, 15, ''),
(33574, 3385, 7, 15, ''),
(33575, 3385, 8, 5, ''),
(33576, 3385, 10, 5, ''),
(33577, 3385, 12, 15, ''),
(33578, 3385, 14, 15, ''),
(33579, 3385, 15, 15, ''),
(33580, 3385, 17, 5, ''),
(33581, 3386, 1, 5, ''),
(33582, 3386, 2, 5, ''),
(33583, 3386, 5, 15, ''),
(33584, 3386, 7, 15, ''),
(33585, 3386, 8, 5, ''),
(33586, 3386, 10, 5, ''),
(33587, 3386, 12, 15, ''),
(33588, 3386, 14, 15, ''),
(33589, 3386, 15, 15, ''),
(33590, 3386, 17, 5, ''),
(33591, 3387, 1, 5, ''),
(33592, 3387, 2, 5, ''),
(33593, 3387, 5, 15, ''),
(33594, 3387, 7, 15, ''),
(33595, 3387, 8, 5, ''),
(33596, 3387, 10, 5, ''),
(33597, 3387, 12, 15, ''),
(33598, 3387, 14, 15, ''),
(33599, 3387, 15, 15, ''),
(33600, 3387, 17, 5, ''),
(33601, 3388, 1, 5, ''),
(33602, 3388, 2, 5, ''),
(33603, 3388, 5, 15, ''),
(33604, 3388, 7, 15, ''),
(33605, 3388, 8, 5, ''),
(33606, 3388, 10, 5, ''),
(33607, 3388, 12, 15, ''),
(33608, 3388, 14, 15, ''),
(33609, 3388, 15, 15, ''),
(33610, 3388, 17, 5, ''),
(33611, 3389, 1, 5, ''),
(33612, 3389, 2, 5, ''),
(33613, 3389, 5, 15, ''),
(33614, 3389, 7, 15, ''),
(33615, 3389, 8, 5, ''),
(33616, 3389, 10, 5, ''),
(33617, 3389, 12, 15, ''),
(33618, 3389, 14, 0, 'IMPROPER NOTES: The agent failed to mention spoke to in the notes and kept it blank. '),
(33619, 3389, 15, 15, '');
INSERT INTO `audit_values` (`id`, `audit_id`, `matrix_id`, `weightage`, `comments`) VALUES
(33620, 3389, 17, 5, ''),
(33621, 3390, 1, 5, ''),
(33622, 3390, 2, 5, ''),
(33623, 3390, 5, 15, ''),
(33624, 3390, 7, 15, ''),
(33625, 3390, 8, 5, ''),
(33626, 3390, 10, 5, ''),
(33627, 3390, 12, 15, ''),
(33628, 3390, 14, 15, ''),
(33629, 3390, 15, 15, ''),
(33630, 3390, 17, 5, ''),
(33631, 3391, 1, 5, ''),
(33632, 3391, 2, 5, ''),
(33633, 3391, 5, 15, ''),
(33634, 3391, 7, 0, 'PROCESS NOT FOLLOWED:  The Agent failed to verify the TDMS Sales Call'),
(33635, 3391, 8, 0, 'ADDITIONAL EFFORT MISSING: The agent should have asked for the student\'s parents when the student\'s sister received the call. '),
(33636, 3391, 10, 5, ''),
(33637, 3391, 12, 15, ''),
(33638, 3391, 14, 0, 'IMPROPER NOTES: The agent failed to mention on the notes that the student\'s sister received the call and informed the student is not home.'),
(33639, 3391, 15, 0, 'SURVEY NOT PITCHED: The agent selected 3 Strike Close on the ticket which led to the survey not being sent to the customer. '),
(33640, 3391, 17, 0, 'WORK AVOIDANCE DETECTED: The agent avoided the work to verify the TDMS Sales Call when an ample amount of opportunity was present. '),
(33641, 3392, 1, 5, ''),
(33642, 3392, 2, 5, ''),
(33643, 3392, 5, 15, ''),
(33644, 3392, 7, 15, ''),
(33645, 3392, 8, 5, ''),
(33646, 3392, 10, 5, ''),
(33647, 3392, 12, 15, ''),
(33648, 3392, 14, 0, 'IMPROPER NOTES: The agent incorrectly mentioned the call details in the ticket. '),
(33649, 3392, 15, 15, ''),
(33650, 3392, 17, 5, ''),
(33651, 3393, 1, 5, ''),
(33652, 3393, 2, 5, ''),
(33653, 3393, 5, 15, ''),
(33654, 3393, 7, 15, ''),
(33655, 3393, 8, 5, ''),
(33656, 3393, 10, 5, ''),
(33657, 3393, 12, 15, ''),
(33658, 3393, 14, 15, ''),
(33659, 3393, 15, 15, ''),
(33660, 3393, 17, 5, ''),
(33661, 3394, 1, 5, ''),
(33662, 3394, 2, 5, ''),
(33663, 3394, 5, 15, ''),
(33664, 3394, 7, 15, ''),
(33665, 3394, 8, 5, ''),
(33666, 3394, 10, 5, ''),
(33667, 3394, 12, 15, ''),
(33668, 3394, 14, 15, ''),
(33669, 3394, 15, 15, ''),
(33670, 3394, 17, 5, ''),
(33671, 3395, 1, 5, ''),
(33672, 3395, 2, 5, ''),
(33673, 3395, 5, 15, ''),
(33674, 3395, 7, 15, ''),
(33675, 3395, 8, 5, ''),
(33676, 3395, 10, 5, ''),
(33677, 3395, 12, 15, ''),
(33678, 3395, 14, 15, ''),
(33679, 3395, 15, 15, ''),
(33680, 3395, 17, 5, ''),
(33681, 3396, 1, 5, ''),
(33682, 3396, 2, 5, ''),
(33683, 3396, 5, 15, ''),
(33684, 3396, 7, 0, 'PROCESS NOT FOLLOWED: The Agent failed to verify the TDMS Sales Call\r\n'),
(33685, 3396, 8, 0, 'ADDITIONAL EFFORT MISSING: The agent should have asked for the student\'s parents when the student\'s sister received the call.\r\n'),
(33686, 3396, 10, 5, ''),
(33687, 3396, 12, 15, ''),
(33688, 3396, 14, 0, 'IMPROPER NOTES: The agent failed to mention on the notes that the student\'s sister received the call and informed the student is not home.\r\n'),
(33689, 3396, 15, 0, 'SURVEY NOT PITCHED: The agent selected 3 Strike Close on the ticket which led to the survey not being sent to the customer.\r\n'),
(33690, 3396, 17, 0, 'WORK AVOIDANCE DETECTED: The agent avoided the work to verify the TDMS Sales Call when an ample amount of opportunity was present.\r\n'),
(33691, 3397, 1, 5, ''),
(33692, 3397, 2, 5, ''),
(33693, 3397, 5, 15, ''),
(33694, 3397, 7, 15, ''),
(33695, 3397, 8, 5, ''),
(33696, 3397, 10, 5, ''),
(33697, 3397, 12, 15, ''),
(33698, 3397, 14, 15, ''),
(33699, 3397, 15, 15, ''),
(33700, 3397, 17, 5, ''),
(33701, 3398, 1, 5, ''),
(33702, 3398, 2, 5, ''),
(33703, 3398, 5, 15, ''),
(33704, 3398, 7, 15, ''),
(33705, 3398, 8, 5, ''),
(33706, 3398, 10, 5, ''),
(33707, 3398, 12, 15, ''),
(33708, 3398, 14, 15, ''),
(33709, 3398, 15, 15, ''),
(33710, 3398, 17, 5, ''),
(33711, 3399, 1, 5, ''),
(33712, 3399, 2, 5, ''),
(33713, 3399, 5, 15, ''),
(33714, 3399, 7, 15, ''),
(33715, 3399, 8, 5, ''),
(33716, 3399, 10, 5, ''),
(33717, 3399, 12, 15, ''),
(33718, 3399, 14, 15, ''),
(33719, 3399, 15, 15, ''),
(33720, 3399, 17, 5, ''),
(33721, 3400, 1, 5, ''),
(33722, 3400, 2, 5, ''),
(33723, 3400, 5, 15, ''),
(33724, 3400, 7, 15, ''),
(33725, 3400, 8, 5, ''),
(33726, 3400, 10, 5, ''),
(33727, 3400, 12, 15, ''),
(33728, 3400, 14, 15, ''),
(33729, 3400, 15, 15, ''),
(33730, 3400, 17, 5, ''),
(33731, 3401, 1, 5, ''),
(33732, 3401, 2, 5, ''),
(33733, 3401, 5, 15, ''),
(33734, 3401, 7, 15, ''),
(33735, 3401, 8, 5, ''),
(33736, 3401, 10, 5, ''),
(33737, 3401, 12, 15, ''),
(33738, 3401, 14, 15, ''),
(33739, 3401, 15, 15, ''),
(33740, 3401, 17, 5, ''),
(33741, 3402, 1, 5, ''),
(33742, 3402, 2, 5, ''),
(33743, 3402, 5, 15, ''),
(33744, 3402, 7, 15, ''),
(33745, 3402, 8, 5, ''),
(33746, 3402, 10, 5, ''),
(33747, 3402, 12, 15, ''),
(33748, 3402, 14, 15, ''),
(33749, 3402, 15, 15, ''),
(33750, 3402, 17, 5, ''),
(33751, 3403, 1, 5, ''),
(33752, 3403, 2, 5, ''),
(33753, 3403, 5, 15, ''),
(33754, 3403, 7, 15, ''),
(33755, 3403, 8, 5, ''),
(33756, 3403, 10, 5, ''),
(33757, 3403, 12, 15, ''),
(33758, 3403, 14, 15, ''),
(33759, 3403, 15, 15, ''),
(33760, 3403, 17, 5, ''),
(33761, 3404, 1, 5, ''),
(33762, 3404, 2, 5, ''),
(33763, 3404, 5, 15, ''),
(33764, 3404, 7, 0, 'IMPROPER RESOLUTION: The agent gave the wrong information about the Investment amount also the Agent failed to connect the customer with the CSM as per the process. Shared incorrect information about MP joining'),
(33765, 3404, 8, 5, ''),
(33766, 3404, 10, 5, ''),
(33767, 3404, 12, 15, ''),
(33768, 3404, 14, 0, 'IMPROPER NOTES: The agent failed to mention the call details properly in the ticket. '),
(33769, 3404, 15, 15, ''),
(33770, 3404, 17, 5, ''),
(33771, 3405, 1, 5, ''),
(33772, 3405, 2, 5, ''),
(33773, 3405, 5, 15, ''),
(33774, 3405, 7, 15, ''),
(33775, 3405, 8, 5, ''),
(33776, 3405, 10, 5, ''),
(33777, 3405, 12, 15, ''),
(33778, 3405, 14, 15, ''),
(33779, 3405, 15, 15, ''),
(33780, 3405, 17, 5, ''),
(33781, 3406, 1, 5, ''),
(33782, 3406, 2, 5, ''),
(33783, 3406, 5, 15, ''),
(33784, 3406, 7, 15, ''),
(33785, 3406, 8, 5, ''),
(33786, 3406, 10, 5, ''),
(33787, 3406, 12, 15, ''),
(33788, 3406, 14, 15, ''),
(33789, 3406, 15, 15, ''),
(33790, 3406, 17, 5, ''),
(33791, 3407, 1, 5, ''),
(33792, 3407, 2, 5, ''),
(33793, 3407, 5, 15, ''),
(33794, 3407, 7, 15, ''),
(33795, 3407, 8, 5, ''),
(33796, 3407, 10, 5, ''),
(33797, 3407, 12, 15, ''),
(33798, 3407, 14, 15, ''),
(33799, 3407, 15, 15, ''),
(33800, 3407, 17, 5, ''),
(33801, 3408, 1, 5, ''),
(33802, 3408, 2, 5, ''),
(33803, 3408, 5, 15, ''),
(33804, 3408, 7, 15, ''),
(33805, 3408, 8, 5, ''),
(33806, 3408, 10, 5, ''),
(33807, 3408, 12, 15, ''),
(33808, 3408, 14, 15, ''),
(33809, 3408, 15, 15, ''),
(33810, 3408, 17, 5, ''),
(33811, 3409, 1, 5, ''),
(33812, 3409, 2, 0, 'LACK OF FOCUS OBSERVED ON THE CALL'),
(33813, 3409, 5, 15, ''),
(33814, 3409, 7, 15, ''),
(33815, 3409, 8, 5, ''),
(33816, 3409, 10, 5, ''),
(33817, 3409, 12, 15, ''),
(33818, 3409, 14, 15, ''),
(33819, 3409, 15, 15, ''),
(33820, 3409, 17, 5, ''),
(33821, 3410, 1, 5, ''),
(33822, 3410, 2, 5, ''),
(33823, 3410, 5, 15, ''),
(33824, 3410, 7, 15, ''),
(33825, 3410, 8, 5, ''),
(33826, 3410, 10, 5, ''),
(33827, 3410, 12, 15, ''),
(33828, 3410, 14, 15, ''),
(33829, 3410, 15, 15, ''),
(33830, 3410, 17, 5, ''),
(33831, 3411, 1, 5, ''),
(33832, 3411, 2, 5, ''),
(33833, 3411, 5, 15, ''),
(33834, 3411, 7, 15, ''),
(33835, 3411, 8, 5, ''),
(33836, 3411, 10, 5, ''),
(33837, 3411, 12, 15, ''),
(33838, 3411, 14, 15, ''),
(33839, 3411, 15, 15, ''),
(33840, 3411, 17, 5, ''),
(33841, 3412, 1, 5, ''),
(33842, 3412, 2, 5, ''),
(33843, 3412, 5, 15, ''),
(33844, 3412, 7, 15, ''),
(33845, 3412, 8, 5, ''),
(33846, 3412, 10, 5, ''),
(33847, 3412, 12, 15, ''),
(33848, 3412, 14, 0, 'INCORRECT CATEGORY SELECTED: The agent selected the incorrect category on sales enquiry call. '),
(33849, 3412, 15, 15, ''),
(33850, 3412, 17, 5, ''),
(33851, 3413, 1, 5, ''),
(33852, 3413, 2, 5, ''),
(33853, 3413, 5, 15, ''),
(33854, 3413, 7, 15, ''),
(33855, 3413, 8, 5, ''),
(33856, 3413, 10, 5, ''),
(33857, 3413, 12, 15, ''),
(33858, 3413, 14, 0, 'DOCUMENT NOT ATTACHED: The agent shared the tracking ID with the customer no mention of the same in the ticket nor the document attached. '),
(33859, 3413, 15, 15, ''),
(33860, 3413, 17, 5, ''),
(33861, 3414, 1, 5, ''),
(33862, 3414, 2, 5, ''),
(33863, 3414, 5, 15, ''),
(33864, 3414, 7, 15, ''),
(33865, 3414, 8, 5, ''),
(33866, 3414, 10, 5, ''),
(33867, 3414, 12, 15, ''),
(33868, 3414, 14, 15, ''),
(33869, 3414, 15, 15, ''),
(33870, 3414, 17, 5, ''),
(33871, 3415, 1, 5, ''),
(33872, 3415, 2, 5, ''),
(33873, 3415, 5, 15, ''),
(33874, 3415, 7, 15, ''),
(33875, 3415, 8, 5, ''),
(33876, 3415, 10, 5, ''),
(33877, 3415, 12, 15, ''),
(33878, 3415, 14, 15, ''),
(33879, 3415, 15, 15, ''),
(33880, 3415, 17, 5, ''),
(33881, 3416, 1, 5, ''),
(33882, 3416, 2, 5, ''),
(33883, 3416, 5, 15, ''),
(33884, 3416, 7, 15, ''),
(33885, 3416, 8, 5, ''),
(33886, 3416, 10, 5, ''),
(33887, 3416, 12, 15, ''),
(33888, 3416, 14, 15, ''),
(33889, 3416, 15, 15, ''),
(33890, 3416, 17, 5, ''),
(33891, 3417, 1, 5, ''),
(33892, 3417, 2, 5, ''),
(33893, 3417, 5, 15, ''),
(33894, 3417, 7, 15, ''),
(33895, 3417, 8, 5, ''),
(33896, 3417, 10, 5, ''),
(33897, 3417, 12, 15, ''),
(33898, 3417, 14, 15, ''),
(33899, 3417, 15, 15, ''),
(33900, 3417, 17, 5, ''),
(33901, 3418, 1, 5, ''),
(33902, 3418, 2, 5, ''),
(33903, 3418, 5, 15, ''),
(33904, 3418, 7, 15, ''),
(33905, 3418, 8, 5, ''),
(33906, 3418, 10, 5, ''),
(33907, 3418, 12, 15, ''),
(33908, 3418, 14, 15, ''),
(33909, 3418, 15, 15, ''),
(33910, 3418, 17, 5, ''),
(33911, 3419, 1, 5, ''),
(33912, 3419, 2, 5, ''),
(33913, 3419, 5, 15, ''),
(33914, 3419, 7, 0, 'IMPROPER RESOLUTION: The agent shared incorrect information with the customer about the live class Q&A feature. '),
(33915, 3419, 8, 5, ''),
(33916, 3419, 10, 5, ''),
(33917, 3419, 12, 15, ''),
(33918, 3419, 14, 15, ''),
(33919, 3419, 15, 15, ''),
(33920, 3419, 17, 5, ''),
(33921, 3420, 1, 5, ''),
(33922, 3420, 2, 5, ''),
(33923, 3420, 5, 15, ''),
(33924, 3420, 7, 15, ''),
(33925, 3420, 8, 5, ''),
(33926, 3420, 10, 5, ''),
(33927, 3420, 12, 15, ''),
(33928, 3420, 14, 15, ''),
(33929, 3420, 15, 15, ''),
(33930, 3420, 17, 5, ''),
(33931, 3421, 1, 5, ''),
(33932, 3421, 2, 5, ''),
(33933, 3421, 5, 15, ''),
(33934, 3421, 7, 15, ''),
(33935, 3421, 8, 5, ''),
(33936, 3421, 10, 5, ''),
(33937, 3421, 12, 15, ''),
(33938, 3421, 14, 15, ''),
(33939, 3421, 15, 15, ''),
(33940, 3421, 17, 5, ''),
(33941, 3422, 1, 5, ''),
(33942, 3422, 2, 5, ''),
(33943, 3422, 5, 15, ''),
(33944, 3422, 7, 15, ''),
(33945, 3422, 8, 5, ''),
(33946, 3422, 10, 5, ''),
(33947, 3422, 12, 15, ''),
(33948, 3422, 14, 15, ''),
(33949, 3422, 15, 15, ''),
(33950, 3422, 17, 5, ''),
(33951, 3423, 1, 5, ''),
(33952, 3423, 2, 5, ''),
(33953, 3423, 5, 15, ''),
(33954, 3423, 7, 15, ''),
(33955, 3423, 8, 5, ''),
(33956, 3423, 10, 5, ''),
(33957, 3423, 12, 15, ''),
(33958, 3423, 14, 15, ''),
(33959, 3423, 15, 15, ''),
(33960, 3423, 17, 5, ''),
(33961, 3424, 1, 5, ''),
(33962, 3424, 2, 5, ''),
(33963, 3424, 5, 15, ''),
(33964, 3424, 7, 15, ''),
(33965, 3424, 8, 5, ''),
(33966, 3424, 10, 5, ''),
(33967, 3424, 12, 15, ''),
(33968, 3424, 14, 15, ''),
(33969, 3424, 15, 15, ''),
(33970, 3424, 17, 5, ''),
(33971, 3425, 1, 5, ''),
(33972, 3425, 2, 5, ''),
(33973, 3425, 5, 15, ''),
(33974, 3425, 7, 15, ''),
(33975, 3425, 8, 5, ''),
(33976, 3425, 10, 5, ''),
(33977, 3425, 12, 15, ''),
(33978, 3425, 14, 0, 'IMPROPER NOTES: The student asked the agent about the live class schedule but no mention of the same in the ticket. '),
(33979, 3425, 15, 15, ''),
(33980, 3425, 17, 5, ''),
(33981, 3426, 1, 5, ''),
(33982, 3426, 2, 5, ''),
(33983, 3426, 5, 15, ''),
(33984, 3426, 7, 15, ''),
(33985, 3426, 8, 5, ''),
(33986, 3426, 10, 5, ''),
(33987, 3426, 12, 15, ''),
(33988, 3426, 14, 15, ''),
(33989, 3426, 15, 15, ''),
(33990, 3426, 17, 5, ''),
(33991, 3427, 1, 5, ''),
(33992, 3427, 2, 5, ''),
(33993, 3427, 5, 15, ''),
(33994, 3427, 7, 15, ''),
(33995, 3427, 8, 5, ''),
(33996, 3427, 10, 5, ''),
(33997, 3427, 12, 15, ''),
(33998, 3427, 14, 0, 'INCORRECT SOURCE TYPE SELECTED: The agent selected DadaGiri when the student clearly informed she came to know about Tutopia from ABP Ananda'),
(33999, 3427, 15, 15, ''),
(34000, 3427, 17, 5, ''),
(34001, 3428, 1, 5, ''),
(34002, 3428, 2, 5, ''),
(34003, 3428, 5, 15, ''),
(34004, 3428, 7, 15, ''),
(34005, 3428, 8, 5, ''),
(34006, 3428, 10, 5, ''),
(34007, 3428, 12, 15, ''),
(34008, 3428, 14, 15, ''),
(34009, 3428, 15, 15, ''),
(34010, 3428, 17, 5, ''),
(34011, 3429, 1, 5, ''),
(34012, 3429, 2, 5, ''),
(34013, 3429, 5, 15, ''),
(34014, 3429, 7, 15, ''),
(34015, 3429, 8, 5, ''),
(34016, 3429, 10, 5, ''),
(34017, 3429, 12, 15, ''),
(34018, 3429, 14, 15, ''),
(34019, 3429, 15, 15, ''),
(34020, 3429, 17, 5, ''),
(34021, 3430, 1, 5, ''),
(34022, 3430, 2, 5, ''),
(34023, 3430, 5, 15, ''),
(34024, 3430, 7, 15, ''),
(34025, 3430, 8, 5, ''),
(34026, 3430, 10, 5, ''),
(34027, 3430, 12, 15, ''),
(34028, 3430, 14, 15, ''),
(34029, 3430, 15, 15, ''),
(34030, 3430, 17, 5, ''),
(34031, 3432, 1, 5, ''),
(34032, 3432, 2, 5, ''),
(34033, 3432, 5, 15, ''),
(34034, 3432, 7, 15, ''),
(34035, 3432, 8, 5, ''),
(34036, 3432, 10, 5, ''),
(34037, 3432, 12, 15, ''),
(34038, 3432, 14, 15, ''),
(34039, 3432, 15, 15, ''),
(34040, 3432, 17, 5, ''),
(34041, 3433, 1, 5, ''),
(34042, 3433, 2, 5, ''),
(34043, 3433, 5, 15, ''),
(34044, 3433, 7, 15, ''),
(34045, 3433, 8, 5, ''),
(34046, 3433, 10, 5, ''),
(34047, 3433, 12, 15, ''),
(34048, 3433, 14, 15, ''),
(34049, 3433, 15, 15, ''),
(34050, 3433, 17, 5, ''),
(34051, 3434, 1, 5, ''),
(34052, 3434, 2, 5, ''),
(34053, 3434, 5, 15, ''),
(34054, 3434, 7, 15, ''),
(34055, 3434, 8, 5, ''),
(34056, 3434, 10, 5, ''),
(34057, 3434, 12, 15, ''),
(34058, 3434, 14, 15, ''),
(34059, 3434, 15, 15, ''),
(34060, 3434, 17, 5, ''),
(34061, 3435, 1, 5, ''),
(34062, 3435, 2, 5, ''),
(34063, 3435, 5, 15, ''),
(34064, 3435, 7, 15, ''),
(34065, 3435, 8, 5, ''),
(34066, 3435, 10, 5, ''),
(34067, 3435, 12, 15, ''),
(34068, 3435, 14, 0, 'INCORRECT SOURCE TYPE SELECTED: The agent selected the incorrect source type as the agent failed to ask the customer the same. \r\n'),
(34069, 3435, 15, 15, ''),
(34070, 3435, 17, 5, ''),
(34071, 3436, 1, 0, 'NO ASSURANCE FOUND: The agent failed to give assurance to the customer '),
(34072, 3436, 2, 5, ''),
(34073, 3436, 5, 15, ''),
(34074, 3436, 7, 15, ''),
(34075, 3436, 8, 5, ''),
(34076, 3436, 10, 5, ''),
(34077, 3436, 12, 15, ''),
(34078, 3436, 14, 15, ''),
(34079, 3436, 15, 15, ''),
(34080, 3436, 17, 5, ''),
(34081, 3437, 1, 5, ''),
(34082, 3437, 2, 5, ''),
(34083, 3437, 5, 15, ''),
(34084, 3437, 7, 15, ''),
(34085, 3437, 8, 5, ''),
(34086, 3437, 10, 5, ''),
(34087, 3437, 12, 15, ''),
(34088, 3437, 14, 15, ''),
(34089, 3437, 15, 15, ''),
(34090, 3437, 17, 5, ''),
(34091, 3438, 1, 5, ''),
(34092, 3438, 2, 5, ''),
(34093, 3438, 5, 15, ''),
(34094, 3438, 7, 0, 'IMPROPER RESOLUTION: The agent failed to confirm the seller from the profile but Student Card Class 11-12 order was present. '),
(34095, 3438, 8, 5, ''),
(34096, 3438, 10, 5, ''),
(34097, 3438, 12, 15, ''),
(34098, 3438, 14, 15, ''),
(34099, 3438, 15, 15, ''),
(34100, 3438, 17, 5, ''),
(34101, 3439, 1, 5, ''),
(34102, 3439, 2, 5, ''),
(34103, 3439, 5, 15, ''),
(34104, 3439, 7, 15, ''),
(34105, 3439, 8, 5, ''),
(34106, 3439, 10, 5, ''),
(34107, 3439, 12, 0, 'INCORRECT OPENING: The agent failed to open the call as per the script when the agent called back post disconnection'),
(34108, 3439, 14, 15, ''),
(34109, 3439, 15, 15, ''),
(34110, 3439, 17, 5, ''),
(34111, 3440, 1, 5, ''),
(34112, 3440, 2, 5, ''),
(34113, 3440, 5, 15, ''),
(34114, 3440, 7, 15, ''),
(34115, 3440, 8, 5, ''),
(34116, 3440, 10, 5, ''),
(34117, 3440, 12, 15, ''),
(34118, 3440, 14, 15, ''),
(34119, 3440, 15, 15, ''),
(34120, 3440, 17, 5, ''),
(34121, 3441, 1, 5, ''),
(34122, 3441, 2, 5, ''),
(34123, 3441, 5, 15, ''),
(34124, 3441, 7, 15, ''),
(34125, 3441, 8, 5, ''),
(34126, 3441, 10, 5, ''),
(34127, 3441, 12, 15, ''),
(34128, 3441, 14, 15, ''),
(34129, 3441, 15, 15, ''),
(34130, 3441, 17, 5, ''),
(34131, 3442, 1, 5, ''),
(34132, 3442, 2, 5, ''),
(34133, 3442, 5, 0, 'NO CONFIRMED UNDERSTANDING: The agent failed to ask the customer if additional help was required or not. '),
(34134, 3442, 7, 15, ''),
(34135, 3442, 8, 5, ''),
(34136, 3442, 10, 5, ''),
(34137, 3442, 12, 15, ''),
(34138, 3442, 14, 15, ''),
(34139, 3442, 15, 15, ''),
(34140, 3442, 17, 5, ''),
(34141, 3443, 1, 5, ''),
(34142, 3443, 2, 5, ''),
(34143, 3443, 5, 15, ''),
(34144, 3443, 7, 15, ''),
(34145, 3443, 8, 5, ''),
(34146, 3443, 10, 5, ''),
(34147, 3443, 12, 15, ''),
(34148, 3443, 14, 15, ''),
(34149, 3443, 15, 15, ''),
(34150, 3443, 17, 5, ''),
(34151, 3444, 1, 5, ''),
(34152, 3444, 2, 5, ''),
(34153, 3444, 5, 15, ''),
(34154, 3444, 7, 15, ''),
(34155, 3444, 8, 5, ''),
(34156, 3444, 10, 5, ''),
(34157, 3444, 12, 15, ''),
(34158, 3444, 14, 15, ''),
(34159, 3444, 15, 15, ''),
(34160, 3444, 17, 5, ''),
(34161, 3445, 1, 5, ''),
(34162, 3445, 2, 5, ''),
(34163, 3445, 5, 15, ''),
(34164, 3445, 7, 15, ''),
(34165, 3445, 8, 5, ''),
(34166, 3445, 10, 5, ''),
(34167, 3445, 12, 15, ''),
(34168, 3445, 14, 0, 'NO TICKET UPDATE: The agent followed the customer on 2023-05-02 10:47:36 but no mention of the same in the ticket. '),
(34169, 3445, 15, 15, ''),
(34170, 3445, 17, 5, ''),
(34171, 3446, 1, 5, ''),
(34172, 3446, 2, 5, ''),
(34173, 3446, 5, 15, ''),
(34174, 3446, 7, 15, ''),
(34175, 3446, 8, 5, ''),
(34176, 3446, 10, 5, ''),
(34177, 3446, 12, 15, ''),
(34178, 3446, 14, 0, 'IMPROPER NOTES: The agent failed to mention on the notes that the call was disconnected by the customer hence the agent could not close the call properly'),
(34179, 3446, 15, 15, ''),
(34180, 3446, 17, 5, ''),
(34181, 3447, 1, 5, ''),
(34182, 3447, 2, 5, ''),
(34183, 3447, 5, 15, ''),
(34184, 3447, 7, 15, ''),
(34185, 3447, 8, 5, ''),
(34186, 3447, 10, 5, ''),
(34187, 3447, 12, 15, ''),
(34188, 3447, 14, 15, ''),
(34189, 3447, 15, 15, ''),
(34190, 3447, 17, 5, ''),
(34191, 3448, 1, 5, ''),
(34192, 3448, 2, 5, ''),
(34193, 3448, 5, 15, ''),
(34194, 3448, 7, 15, ''),
(34195, 3448, 8, 5, ''),
(34196, 3448, 10, 5, ''),
(34197, 3448, 12, 15, ''),
(34198, 3448, 14, 15, ''),
(34199, 3448, 15, 15, ''),
(34200, 3448, 17, 5, ''),
(34201, 3449, 1, 5, ''),
(34202, 3449, 2, 5, ''),
(34203, 3449, 5, 15, ''),
(34204, 3449, 7, 15, ''),
(34205, 3449, 8, 5, ''),
(34206, 3449, 10, 5, ''),
(34207, 3449, 12, 15, ''),
(34208, 3449, 14, 15, ''),
(34209, 3449, 15, 15, ''),
(34210, 3449, 17, 5, ''),
(34211, 3450, 1, 5, ''),
(34212, 3450, 2, 5, ''),
(34213, 3450, 5, 15, ''),
(34214, 3450, 7, 15, ''),
(34215, 3450, 8, 5, ''),
(34216, 3450, 10, 5, ''),
(34217, 3450, 12, 15, ''),
(34218, 3450, 14, 15, ''),
(34219, 3450, 15, 15, ''),
(34220, 3450, 17, 5, ''),
(34221, 3451, 1, 5, ''),
(34222, 3451, 2, 5, ''),
(34223, 3451, 5, 15, ''),
(34224, 3451, 7, 15, ''),
(34225, 3451, 8, 5, ''),
(34226, 3451, 10, 5, ''),
(34227, 3451, 12, 15, ''),
(34228, 3451, 14, 15, ''),
(34229, 3451, 15, 15, ''),
(34230, 3451, 17, 5, ''),
(34231, 3452, 1, 5, ''),
(34232, 3452, 2, 5, ''),
(34233, 3452, 5, 15, ''),
(34234, 3452, 7, 15, ''),
(34235, 3452, 8, 5, ''),
(34236, 3452, 10, 5, ''),
(34237, 3452, 12, 15, ''),
(34238, 3452, 14, 15, ''),
(34239, 3452, 15, 15, ''),
(34240, 3452, 17, 5, ''),
(34241, 3453, 1, 5, ''),
(34242, 3453, 2, 5, ''),
(34243, 3453, 5, 15, ''),
(34244, 3453, 7, 15, ''),
(34245, 3453, 8, 5, ''),
(34246, 3453, 10, 5, ''),
(34247, 3453, 12, 15, ''),
(34248, 3453, 14, 15, ''),
(34249, 3453, 15, 15, ''),
(34250, 3453, 17, 5, ''),
(34251, 3454, 1, 5, ''),
(34252, 3454, 2, 5, ''),
(34253, 3454, 5, 15, ''),
(34254, 3454, 7, 0, 'IMPROPER RESOLUTION: The agent failed to inform the student\'s mother of the dispatch date. The shared tracking ID shows that the parcel was delivered on 18/04/2023 agent failed to check the same. '),
(34255, 3454, 8, 5, ''),
(34256, 3454, 10, 5, ''),
(34257, 3454, 12, 15, ''),
(34258, 3454, 14, 0, 'IMPROPER NOTES: The agent failed to mention on the notes that whom the agent spoke to. when the Smart Notes was dispatched. '),
(34259, 3454, 15, 15, ''),
(34260, 3454, 17, 5, ''),
(34261, 3455, 1, 5, ''),
(34262, 3455, 2, 5, ''),
(34263, 3455, 5, 15, ''),
(34264, 3455, 7, 15, ''),
(34265, 3455, 8, 5, ''),
(34266, 3455, 10, 5, ''),
(34267, 3455, 12, 15, ''),
(34268, 3455, 14, 15, ''),
(34269, 3455, 15, 15, ''),
(34270, 3455, 17, 5, ''),
(34271, 3456, 1, 5, ''),
(34272, 3456, 2, 5, ''),
(34273, 3456, 5, 15, ''),
(34274, 3456, 7, 15, ''),
(34275, 3456, 8, 5, ''),
(34276, 3456, 10, 5, ''),
(34277, 3456, 12, 15, ''),
(34278, 3456, 14, 15, ''),
(34279, 3456, 15, 15, ''),
(34280, 3456, 17, 5, ''),
(34281, 3457, 1, 5, ''),
(34282, 3457, 2, 5, ''),
(34283, 3457, 5, 15, ''),
(34284, 3457, 7, 15, ''),
(34285, 3457, 8, 5, ''),
(34286, 3457, 10, 5, ''),
(34287, 3457, 12, 15, ''),
(34288, 3457, 14, 15, ''),
(34289, 3457, 15, 15, ''),
(34290, 3457, 17, 5, ''),
(34291, 3458, 1, 5, ''),
(34292, 3458, 2, 5, ''),
(34293, 3458, 5, 15, ''),
(34294, 3458, 7, 15, ''),
(34295, 3458, 8, 5, ''),
(34296, 3458, 10, 5, ''),
(34297, 3458, 12, 15, ''),
(34298, 3458, 14, 15, ''),
(34299, 3458, 15, 15, ''),
(34300, 3458, 17, 5, ''),
(34301, 3459, 1, 5, ''),
(34302, 3459, 2, 5, ''),
(34303, 3459, 5, 15, ''),
(34304, 3459, 7, 15, ''),
(34305, 3459, 8, 5, ''),
(34306, 3459, 10, 5, ''),
(34307, 3459, 12, 15, ''),
(34308, 3459, 14, 15, ''),
(34309, 3459, 15, 15, ''),
(34310, 3459, 17, 5, ''),
(34311, 3460, 1, 5, ''),
(34312, 3460, 2, 5, ''),
(34313, 3460, 5, 15, ''),
(34314, 3460, 7, 15, ''),
(34315, 3460, 8, 5, ''),
(34316, 3460, 10, 5, ''),
(34317, 3460, 12, 15, ''),
(34318, 3460, 14, 0, 'IMPROPER NOTES: The agent failed to mention on the notes that the customer asked for a live class for English & if the app can be used on a computer or not. '),
(34319, 3460, 15, 15, ''),
(34320, 3460, 17, 5, ''),
(34321, 3461, 1, 5, ''),
(34322, 3461, 2, 5, ''),
(34323, 3461, 5, 15, ''),
(34324, 3461, 7, 15, ''),
(34325, 3461, 8, 5, ''),
(34326, 3461, 10, 5, ''),
(34327, 3461, 12, 15, ''),
(34328, 3461, 14, 0, 'INCORRECT SOURCE TYPE SELECTED: The agent failed to select the correct source type. Correct Source Type: House/School Visit'),
(34329, 3461, 15, 15, ''),
(34330, 3461, 17, 5, ''),
(34331, 3462, 1, 5, ''),
(34332, 3462, 2, 5, ''),
(34333, 3462, 5, 15, ''),
(34334, 3462, 7, 15, ''),
(34335, 3462, 8, 5, ''),
(34336, 3462, 10, 5, ''),
(34337, 3462, 12, 15, ''),
(34338, 3462, 14, 15, ''),
(34339, 3462, 15, 15, ''),
(34340, 3462, 17, 5, ''),
(34341, 3463, 1, 5, ''),
(34342, 3463, 2, 5, ''),
(34343, 3463, 5, 15, ''),
(34344, 3463, 7, 15, ''),
(34345, 3463, 8, 5, ''),
(34346, 3463, 10, 5, ''),
(34347, 3463, 12, 15, ''),
(34348, 3463, 14, 15, ''),
(34349, 3463, 15, 15, ''),
(34350, 3463, 17, 5, ''),
(34351, 3464, 1, 5, ''),
(34352, 3464, 2, 5, ''),
(34353, 3464, 5, 15, ''),
(34354, 3464, 7, 15, ''),
(34355, 3464, 8, 5, ''),
(34356, 3464, 10, 5, ''),
(34357, 3464, 12, 15, ''),
(34358, 3464, 14, 0, 'INCORRECT TICKET UPDATE: The agent should have raised a different ticket when the sale was completed. INCORRECT SHORT DESCRIPTION: The agent should have changed the short description when the ticket was kept pending'),
(34359, 3464, 15, 15, ''),
(34360, 3464, 17, 5, ''),
(34361, 3465, 1, 5, ''),
(34362, 3465, 2, 5, ''),
(34363, 3465, 5, 15, ''),
(34364, 3465, 7, 15, ''),
(34365, 3465, 8, 5, ''),
(34366, 3465, 10, 5, ''),
(34367, 3465, 12, 15, ''),
(34368, 3465, 14, 15, ''),
(34369, 3465, 15, 15, ''),
(34370, 3465, 17, 5, ''),
(34371, 3466, 1, 5, ''),
(34372, 3466, 2, 5, ''),
(34373, 3466, 5, 15, ''),
(34374, 3466, 7, 15, ''),
(34375, 3466, 8, 5, ''),
(34376, 3466, 10, 5, ''),
(34377, 3466, 12, 15, ''),
(34378, 3466, 14, 15, ''),
(34379, 3466, 15, 15, ''),
(34380, 3466, 17, 5, ''),
(34381, 3467, 1, 5, ''),
(34382, 3467, 2, 5, ''),
(34383, 3467, 5, 15, ''),
(34384, 3467, 7, 15, ''),
(34385, 3467, 8, 5, ''),
(34386, 3467, 10, 0, 'PROLONGED MUTE: Hold protocol not followed'),
(34387, 3467, 12, 15, ''),
(34388, 3467, 14, 15, ''),
(34389, 3467, 15, 15, ''),
(34390, 3467, 17, 5, ''),
(34391, 3468, 1, 5, ''),
(34392, 3468, 2, 5, ''),
(34393, 3468, 5, 15, ''),
(34394, 3468, 7, 15, ''),
(34395, 3468, 8, 5, ''),
(34396, 3468, 10, 5, ''),
(34397, 3468, 12, 15, ''),
(34398, 3468, 14, 15, ''),
(34399, 3468, 15, 15, ''),
(34400, 3468, 17, 5, ''),
(34401, 3469, 1, 5, ''),
(34402, 3469, 2, 5, ''),
(34403, 3469, 5, 15, ''),
(34404, 3469, 7, 15, ''),
(34405, 3469, 8, 5, ''),
(34406, 3469, 10, 5, ''),
(34407, 3469, 12, 15, ''),
(34408, 3469, 14, 15, ''),
(34409, 3469, 15, 15, ''),
(34410, 3469, 17, 5, ''),
(34411, 3470, 1, 5, ''),
(34412, 3470, 2, 5, ''),
(34413, 3470, 5, 15, ''),
(34414, 3470, 7, 15, ''),
(34415, 3470, 8, 5, ''),
(34416, 3470, 10, 5, ''),
(34417, 3470, 12, 15, ''),
(34418, 3470, 14, 15, ''),
(34419, 3470, 15, 15, ''),
(34420, 3470, 17, 5, ''),
(34421, 3471, 1, 5, ''),
(34422, 3471, 2, 5, ''),
(34423, 3471, 5, 15, ''),
(34424, 3471, 7, 15, ''),
(34425, 3471, 8, 5, ''),
(34426, 3471, 10, 5, ''),
(34427, 3471, 12, 15, ''),
(34428, 3471, 14, 15, ''),
(34429, 3471, 15, 15, ''),
(34430, 3471, 17, 5, ''),
(34431, 3472, 1, 5, ''),
(34432, 3472, 2, 5, ''),
(34433, 3472, 5, 15, ''),
(34434, 3472, 7, 15, ''),
(34435, 3472, 8, 5, ''),
(34436, 3472, 10, 5, ''),
(34437, 3472, 12, 15, ''),
(34438, 3472, 14, 15, ''),
(34439, 3472, 15, 15, ''),
(34440, 3472, 17, 5, ''),
(34441, 3473, 1, 5, ''),
(34442, 3473, 2, 5, ''),
(34443, 3473, 5, 15, ''),
(34444, 3473, 7, 0, 'INCORRECT RESOLUTION PROVIDED: They had misled the student informing them that the new update is coming by the 10th which is not true. '),
(34445, 3473, 8, 5, ''),
(34446, 3473, 10, 5, ''),
(34447, 3473, 12, 15, ''),
(34448, 3473, 14, 15, ''),
(34449, 3473, 15, 15, ''),
(34450, 3473, 17, 5, ''),
(34451, 3474, 1, 5, ''),
(34452, 3474, 2, 5, ''),
(34453, 3474, 5, 15, ''),
(34454, 3474, 7, 15, ''),
(34455, 3474, 8, 5, ''),
(34456, 3474, 10, 5, ''),
(34457, 3474, 12, 15, ''),
(34458, 3474, 14, 0, 'INCORRECT DEVICE DETAILS CAPTURED: The customer called to know if the app will run on Samsung J2 which the device agent should have mentioned in the ticket. '),
(34459, 3474, 15, 15, ''),
(34460, 3474, 17, 5, ''),
(34461, 3475, 1, 5, ''),
(34462, 3475, 2, 5, ''),
(34463, 3475, 5, 15, ''),
(34464, 3475, 7, 15, ''),
(34465, 3475, 8, 5, ''),
(34466, 3475, 10, 5, ''),
(34467, 3475, 12, 15, ''),
(34468, 3475, 14, 15, ''),
(34469, 3475, 15, 15, ''),
(34470, 3475, 17, 5, ''),
(34471, 3476, 1, 5, ''),
(34472, 3476, 2, 5, ''),
(34473, 3476, 5, 15, ''),
(34474, 3476, 7, 15, ''),
(34475, 3476, 8, 0, 'ADDITIONAL INFORMATION MISSING: Refer & Earn missing'),
(34476, 3476, 10, 5, ''),
(34477, 3476, 12, 15, ''),
(34478, 3476, 14, 15, ''),
(34479, 3476, 15, 15, ''),
(34480, 3476, 17, 5, ''),
(34481, 3477, 1, 5, ''),
(34482, 3477, 2, 5, ''),
(34483, 3477, 5, 15, ''),
(34484, 3477, 7, 15, ''),
(34485, 3477, 8, 5, ''),
(34486, 3477, 10, 5, ''),
(34487, 3477, 12, 15, ''),
(34488, 3477, 14, 15, ''),
(34489, 3477, 15, 15, ''),
(34490, 3477, 17, 5, ''),
(34491, 3478, 1, 5, ''),
(34492, 3478, 2, 5, ''),
(34493, 3478, 5, 15, ''),
(34494, 3478, 7, 15, ''),
(34495, 3478, 8, 5, ''),
(34496, 3478, 10, 5, ''),
(34497, 3478, 12, 15, ''),
(34498, 3478, 14, 15, ''),
(34499, 3478, 15, 15, ''),
(34500, 3478, 17, 5, ''),
(34501, 3479, 1, 5, ''),
(34502, 3479, 2, 5, ''),
(34503, 3479, 5, 15, ''),
(34504, 3479, 7, 15, ''),
(34505, 3479, 8, 5, ''),
(34506, 3479, 10, 5, ''),
(34507, 3479, 12, 15, ''),
(34508, 3479, 14, 15, ''),
(34509, 3479, 15, 15, ''),
(34510, 3479, 17, 5, ''),
(34511, 3480, 1, 5, ''),
(34512, 3480, 2, 5, ''),
(34513, 3480, 5, 15, ''),
(34514, 3480, 7, 15, ''),
(34515, 3480, 8, 5, ''),
(34516, 3480, 10, 5, ''),
(34517, 3480, 12, 15, ''),
(34518, 3480, 14, 15, ''),
(34519, 3480, 15, 15, ''),
(34520, 3480, 17, 5, ''),
(34521, 3481, 1, 5, ''),
(34522, 3481, 2, 5, ''),
(34523, 3481, 5, 15, ''),
(34524, 3481, 7, 15, ''),
(34525, 3481, 8, 5, ''),
(34526, 3481, 10, 5, ''),
(34527, 3481, 12, 15, ''),
(34528, 3481, 14, 15, ''),
(34529, 3481, 15, 15, ''),
(34530, 3481, 17, 5, ''),
(34531, 3482, 1, 5, ''),
(34532, 3482, 2, 5, ''),
(34533, 3482, 5, 15, ''),
(34534, 3482, 7, 15, ''),
(34535, 3482, 8, 5, ''),
(34536, 3482, 10, 5, ''),
(34537, 3482, 12, 15, ''),
(34538, 3482, 14, 15, ''),
(34539, 3482, 15, 15, ''),
(34540, 3482, 17, 5, ''),
(34541, 3483, 1, 5, ''),
(34542, 3483, 2, 5, ''),
(34543, 3483, 5, 15, ''),
(34544, 3483, 7, 15, ''),
(34545, 3483, 8, 5, ''),
(34546, 3483, 10, 5, ''),
(34547, 3483, 12, 15, ''),
(34548, 3483, 14, 15, ''),
(34549, 3483, 15, 15, ''),
(34550, 3483, 17, 5, ''),
(34551, 3484, 1, 5, ''),
(34552, 3484, 2, 5, ''),
(34553, 3484, 5, 15, ''),
(34554, 3484, 7, 15, ''),
(34555, 3484, 8, 5, ''),
(34556, 3484, 10, 5, ''),
(34557, 3484, 12, 15, ''),
(34558, 3484, 14, 15, ''),
(34559, 3484, 15, 15, ''),
(34560, 3484, 17, 5, ''),
(34561, 3485, 1, 5, ''),
(34562, 3485, 2, 5, ''),
(34563, 3485, 5, 15, ''),
(34564, 3485, 7, 15, ''),
(34565, 3485, 8, 5, ''),
(34566, 3485, 10, 5, ''),
(34567, 3485, 12, 15, ''),
(34568, 3485, 14, 15, ''),
(34569, 3485, 15, 15, ''),
(34570, 3485, 17, 5, ''),
(34571, 3486, 1, 5, ''),
(34572, 3486, 2, 5, ''),
(34573, 3486, 5, 15, ''),
(34574, 3486, 7, 15, ''),
(34575, 3486, 8, 5, ''),
(34576, 3486, 10, 5, ''),
(34577, 3486, 12, 15, ''),
(34578, 3486, 14, 15, ''),
(34579, 3486, 15, 15, ''),
(34580, 3486, 17, 5, ''),
(34581, 3487, 1, 5, ''),
(34582, 3487, 2, 5, ''),
(34583, 3487, 5, 15, ''),
(34584, 3487, 7, 15, ''),
(34585, 3487, 8, 5, ''),
(34586, 3487, 10, 5, ''),
(34587, 3487, 12, 15, ''),
(34588, 3487, 14, 0, 'IMPROPER NOTES: The agent failed to mention the amount which the customer informed was debited from their bank account. '),
(34589, 3487, 15, 15, ''),
(34590, 3487, 17, 5, ''),
(34591, 3488, 1, 5, ''),
(34592, 3488, 2, 5, ''),
(34593, 3488, 5, 15, ''),
(34594, 3488, 7, 15, ''),
(34595, 3488, 8, 5, ''),
(34596, 3488, 10, 5, ''),
(34597, 3488, 12, 15, ''),
(34598, 3488, 14, 0, 'IMPROPER NOTES: The agent notes and the conversation details are not matching. The agent mentioned that the live class might be rescheduled and informed the customer that the live class has been rescheduled. '),
(34599, 3488, 15, 15, ''),
(34600, 3488, 17, 5, ''),
(34601, 3489, 1, 5, ''),
(34602, 3489, 2, 5, ''),
(34603, 3489, 5, 15, ''),
(34604, 3489, 7, 15, ''),
(34605, 3489, 8, 5, ''),
(34606, 3489, 10, 5, ''),
(34607, 3489, 12, 15, ''),
(34608, 3489, 14, 15, ''),
(34609, 3489, 15, 15, ''),
(34610, 3489, 17, 5, ''),
(34611, 3490, 1, 0, 'NO ASSURANCE FOUND: The agent failed to give assurance to the customer '),
(34612, 3490, 2, 5, ''),
(34613, 3490, 5, 15, ''),
(34614, 3490, 7, 15, ''),
(34615, 3490, 8, 5, ''),
(34616, 3490, 10, 5, ''),
(34617, 3490, 12, 15, ''),
(34618, 3490, 14, 15, ''),
(34619, 3490, 15, 15, ''),
(34620, 3490, 17, 5, ''),
(34621, 3491, 1, 5, ''),
(34622, 3491, 2, 5, ''),
(34623, 3491, 5, 15, ''),
(34624, 3491, 7, 15, ''),
(34625, 3491, 8, 5, ''),
(34626, 3491, 10, 5, ''),
(34627, 3491, 12, 15, ''),
(34628, 3491, 14, 15, ''),
(34629, 3491, 15, 15, ''),
(34630, 3491, 17, 5, ''),
(34631, 3492, 1, 5, ''),
(34632, 3492, 2, 5, ''),
(34633, 3492, 5, 15, ''),
(34634, 3492, 7, 15, ''),
(34635, 3492, 8, 5, ''),
(34636, 3492, 10, 5, ''),
(34637, 3492, 12, 15, ''),
(34638, 3492, 14, 15, ''),
(34639, 3492, 15, 15, ''),
(34640, 3492, 17, 5, ''),
(34641, 3493, 1, 5, ''),
(34642, 3493, 2, 5, ''),
(34643, 3493, 5, 15, ''),
(34644, 3493, 7, 15, ''),
(34645, 3493, 8, 5, ''),
(34646, 3493, 10, 5, ''),
(34647, 3493, 12, 15, ''),
(34648, 3493, 14, 15, ''),
(34649, 3493, 15, 15, ''),
(34650, 3493, 17, 5, ''),
(34651, 3494, 1, 5, ''),
(34652, 3494, 2, 5, ''),
(34653, 3494, 5, 15, ''),
(34654, 3494, 7, 15, ''),
(34655, 3494, 8, 5, ''),
(34656, 3494, 10, 5, ''),
(34657, 3494, 12, 15, ''),
(34658, 3494, 14, 15, ''),
(34659, 3494, 15, 15, ''),
(34660, 3494, 17, 5, ''),
(34661, 3495, 1, 5, ''),
(34662, 3495, 2, 5, ''),
(34663, 3495, 5, 15, ''),
(34664, 3495, 7, 15, ''),
(34665, 3495, 8, 5, ''),
(34666, 3495, 10, 5, ''),
(34667, 3495, 12, 15, ''),
(34668, 3495, 14, 15, ''),
(34669, 3495, 15, 15, ''),
(34670, 3495, 17, 5, ''),
(34671, 3496, 1, 5, ''),
(34672, 3496, 2, 5, ''),
(34673, 3496, 5, 15, ''),
(34674, 3496, 7, 15, ''),
(34675, 3496, 8, 5, ''),
(34676, 3496, 10, 5, ''),
(34677, 3496, 12, 15, ''),
(34678, 3496, 14, 0, 'INCORRECT NAME CAPTURED: The agent mentioned an incorrect name while creating the manual ticket. '),
(34679, 3496, 15, 15, ''),
(34680, 3496, 17, 5, ''),
(34681, 3497, 1, 5, ''),
(34682, 3497, 2, 5, ''),
(34683, 3497, 5, 15, ''),
(34684, 3497, 7, 15, ''),
(34685, 3497, 8, 5, ''),
(34686, 3497, 10, 5, ''),
(34687, 3497, 12, 15, ''),
(34688, 3497, 14, 0, 'IMPROPER SHORT DESCRIPTION: The agent\'s short description makes no sense, the agent should be more careful. '),
(34689, 3497, 15, 15, ''),
(34690, 3497, 17, 5, ''),
(34691, 3498, 1, 5, ''),
(34692, 3498, 2, 5, ''),
(34693, 3498, 5, 15, ''),
(34694, 3498, 7, 15, ''),
(34695, 3498, 8, 5, ''),
(34696, 3498, 10, 5, ''),
(34697, 3498, 12, 15, ''),
(34698, 3498, 14, 15, ''),
(34699, 3498, 15, 15, ''),
(34700, 3498, 17, 5, ''),
(34701, 3499, 1, 5, ''),
(34702, 3499, 2, 5, ''),
(34703, 3499, 5, 15, ''),
(34704, 3499, 7, 15, ''),
(34705, 3499, 8, 5, ''),
(34706, 3499, 10, 5, ''),
(34707, 3499, 12, 15, ''),
(34708, 3499, 14, 15, ''),
(34709, 3499, 15, 15, ''),
(34710, 3499, 17, 5, ''),
(34711, 3500, 1, 5, ''),
(34712, 3500, 2, 5, ''),
(34713, 3500, 5, 15, ''),
(34714, 3500, 7, 0, 'INCORRECT RESOLUTION PROVIDED: The agent informed incorrect subscription fees on the app.'),
(34715, 3500, 8, 5, ''),
(34716, 3500, 10, 5, ''),
(34717, 3500, 12, 15, ''),
(34718, 3500, 14, 15, ''),
(34719, 3500, 15, 15, ''),
(34720, 3500, 17, 5, ''),
(34721, 3501, 1, 5, ''),
(34722, 3501, 2, 5, ''),
(34723, 3501, 5, 15, ''),
(34724, 3501, 7, 15, ''),
(34725, 3501, 8, 5, ''),
(34726, 3501, 10, 5, ''),
(34727, 3501, 12, 15, ''),
(34728, 3501, 14, 15, ''),
(34729, 3501, 15, 15, ''),
(34730, 3501, 17, 5, ''),
(34731, 3502, 1, 5, ''),
(34732, 3502, 2, 5, ''),
(34733, 3502, 5, 15, ''),
(34734, 3502, 7, 15, ''),
(34735, 3502, 8, 5, ''),
(34736, 3502, 10, 5, ''),
(34737, 3502, 12, 15, ''),
(34738, 3502, 14, 15, ''),
(34739, 3502, 15, 15, ''),
(34740, 3502, 17, 5, ''),
(34741, 3503, 1, 5, ''),
(34742, 3503, 2, 5, ''),
(34743, 3503, 5, 15, ''),
(34744, 3503, 7, 15, ''),
(34745, 3503, 8, 5, ''),
(34746, 3503, 10, 5, ''),
(34747, 3503, 12, 15, ''),
(34748, 3503, 14, 15, ''),
(34749, 3503, 15, 15, ''),
(34750, 3503, 17, 5, ''),
(34751, 3504, 1, 5, ''),
(34752, 3504, 2, 5, ''),
(34753, 3504, 5, 15, ''),
(34754, 3504, 7, 15, ''),
(34755, 3504, 8, 5, ''),
(34756, 3504, 10, 5, ''),
(34757, 3504, 12, 15, ''),
(34758, 3504, 14, 0, 'INCORRECT CATEGORY SELECTED: The agent selected the incorrect category for post-sales issues. '),
(34759, 3504, 15, 15, ''),
(34760, 3504, 17, 5, ''),
(34761, 3505, 1, 5, ''),
(34762, 3505, 2, 5, ''),
(34763, 3505, 5, 15, ''),
(34764, 3505, 7, 15, ''),
(34765, 3505, 8, 5, ''),
(34766, 3505, 10, 5, ''),
(34767, 3505, 12, 15, ''),
(34768, 3505, 14, 15, ''),
(34769, 3505, 15, 15, ''),
(34770, 3505, 17, 5, ''),
(34771, 3506, 1, 5, ''),
(34772, 3506, 2, 5, ''),
(34773, 3506, 5, 15, ''),
(34774, 3506, 7, 15, ''),
(34775, 3506, 8, 5, ''),
(34776, 3506, 10, 5, ''),
(34777, 3506, 12, 15, ''),
(34778, 3506, 14, 15, ''),
(34779, 3506, 15, 15, ''),
(34780, 3506, 17, 5, ''),
(34781, 3507, 1, 0, 'NO ASSURANCE FOUND: The agent failed to provide assurance to the customer '),
(34782, 3507, 2, 5, ''),
(34783, 3507, 5, 15, ''),
(34784, 3507, 7, 15, ''),
(34785, 3507, 8, 5, ''),
(34786, 3507, 10, 5, ''),
(34787, 3507, 12, 15, ''),
(34788, 3507, 14, 15, ''),
(34789, 3507, 15, 15, ''),
(34790, 3507, 17, 5, ''),
(34791, 3509, 1, 5, ''),
(34792, 3509, 2, 5, ''),
(34793, 3509, 5, 15, ''),
(34794, 3509, 7, 15, ''),
(34795, 3509, 8, 5, ''),
(34796, 3509, 10, 5, ''),
(34797, 3509, 12, 15, ''),
(34798, 3509, 14, 0, 'IMPROPER NOTES: The student\'s mother requested the agent to change the live class time but no mention on the ticket '),
(34799, 3509, 15, 15, ''),
(34800, 3509, 17, 5, ''),
(34801, 3510, 1, 0, 'NO ASSURANCE FOUND: The agent failed to give assurance to the customer '),
(34802, 3510, 2, 5, ''),
(34803, 3510, 5, 15, ''),
(34804, 3510, 7, 15, ''),
(34805, 3510, 8, 5, ''),
(34806, 3510, 10, 0, 'HOLD PROTOCOL NOT FOLLOWED: Prolonge mute which is why the DB disconnected the call '),
(34807, 3510, 12, 15, ''),
(34808, 3510, 14, 15, ''),
(34809, 3510, 15, 0, 'TICKET ID NOT SHARED: The agent failed to share the ticket ID with the DB'),
(34810, 3510, 17, 5, ''),
(34811, 3511, 1, 5, ''),
(34812, 3511, 2, 5, ''),
(34813, 3511, 5, 15, ''),
(34814, 3511, 7, 15, ''),
(34815, 3511, 8, 5, ''),
(34816, 3511, 10, 0, 'HOLD PROTOCOL NOT FOLLOWED: Prolonged Mute, The agent should have put the call on hold.'),
(34817, 3511, 12, 15, ''),
(34818, 3511, 14, 15, ''),
(34819, 3511, 15, 15, ''),
(34820, 3511, 17, 5, ''),
(34821, 3512, 1, 5, ''),
(34822, 3512, 2, 5, ''),
(34823, 3512, 5, 15, ''),
(34824, 3512, 7, 15, ''),
(34825, 3512, 8, 5, ''),
(34826, 3512, 10, 5, ''),
(34827, 3512, 12, 15, ''),
(34828, 3512, 14, 15, ''),
(34829, 3512, 15, 15, ''),
(34830, 3512, 17, 5, ''),
(34831, 3513, 1, 5, ''),
(34832, 3513, 2, 5, ''),
(34833, 3513, 5, 15, ''),
(34834, 3513, 7, 0, 'IMPROPER RESOLUTION PROVIDED: The agent informed the DB that we transferred stock against DB investment which is incorrect as we now transfer the balance. '),
(34835, 3513, 8, 5, ''),
(34836, 3513, 10, 5, ''),
(34837, 3513, 12, 15, ''),
(34838, 3513, 14, 15, ''),
(34839, 3513, 15, 15, ''),
(34840, 3513, 17, 5, ''),
(34841, 3514, 1, 5, ''),
(34842, 3514, 2, 5, ''),
(34843, 3514, 5, 15, ''),
(34844, 3514, 7, 15, ''),
(34845, 3514, 8, 5, ''),
(34846, 3514, 10, 5, ''),
(34847, 3514, 12, 15, ''),
(34848, 3514, 14, 15, ''),
(34849, 3514, 15, 15, ''),
(34850, 3514, 17, 5, ''),
(34851, 3515, 1, 5, ''),
(34852, 3515, 2, 5, ''),
(34853, 3515, 5, 15, ''),
(34854, 3515, 7, 15, ''),
(34855, 3515, 8, 5, ''),
(34856, 3515, 10, 5, ''),
(34857, 3515, 12, 15, ''),
(34858, 3515, 14, 0, 'INCORRECT SOURCE TYPE SELECTED: The agent selected the incorrect source type. The student never confirmed DadaGiri'),
(34859, 3515, 15, 15, ''),
(34860, 3515, 17, 5, ''),
(34861, 3516, 1, 5, ''),
(34862, 3516, 2, 5, ''),
(34863, 3516, 5, 15, ''),
(34864, 3516, 7, 15, ''),
(34865, 3516, 8, 5, ''),
(34866, 3516, 10, 5, ''),
(34867, 3516, 12, 15, ''),
(34868, 3516, 14, 15, ''),
(34869, 3516, 15, 15, ''),
(34870, 3516, 17, 5, ''),
(34871, 3517, 1, 5, ''),
(34872, 3517, 2, 5, ''),
(34873, 3517, 5, 15, ''),
(34874, 3517, 7, 15, ''),
(34875, 3517, 8, 5, ''),
(34876, 3517, 10, 5, ''),
(34877, 3517, 12, 15, ''),
(34878, 3517, 14, 15, ''),
(34879, 3517, 15, 15, ''),
(34880, 3517, 17, 5, ''),
(34881, 3518, 1, 5, ''),
(34882, 3518, 2, 5, ''),
(34883, 3518, 5, 15, ''),
(34884, 3518, 7, 15, ''),
(34885, 3518, 8, 5, ''),
(34886, 3518, 10, 5, ''),
(34887, 3518, 12, 15, ''),
(34888, 3518, 14, 15, ''),
(34889, 3518, 15, 15, ''),
(34890, 3518, 17, 5, ''),
(34891, 3519, 1, 5, ''),
(34892, 3519, 2, 5, ''),
(34893, 3519, 5, 15, ''),
(34894, 3519, 7, 15, ''),
(34895, 3519, 8, 5, ''),
(34896, 3519, 10, 5, ''),
(34897, 3519, 12, 15, ''),
(34898, 3519, 14, 15, ''),
(34899, 3519, 15, 15, ''),
(34900, 3519, 17, 5, ''),
(34901, 3520, 1, 5, ''),
(34902, 3520, 2, 5, ''),
(34903, 3520, 5, 15, ''),
(34904, 3520, 7, 15, ''),
(34905, 3520, 8, 5, ''),
(34906, 3520, 10, 5, ''),
(34907, 3520, 12, 15, ''),
(34908, 3520, 14, 15, ''),
(34909, 3520, 15, 15, ''),
(34910, 3520, 17, 5, ''),
(34911, 3521, 1, 5, ''),
(34912, 3521, 2, 5, ''),
(34913, 3521, 5, 15, ''),
(34914, 3521, 7, 15, ''),
(34915, 3521, 8, 5, ''),
(34916, 3521, 10, 5, ''),
(34917, 3521, 12, 15, ''),
(34918, 3521, 14, 0, 'POOR NOTES QUALITY: The agent notes makes no sense whatsoever. '),
(34919, 3521, 15, 15, ''),
(34920, 3521, 17, 5, ''),
(34921, 3522, 1, 5, ''),
(34922, 3522, 2, 5, ''),
(34923, 3522, 5, 15, ''),
(34924, 3522, 7, 15, ''),
(34925, 3522, 8, 5, ''),
(34926, 3522, 10, 5, ''),
(34927, 3522, 12, 15, ''),
(34928, 3522, 14, 0, 'IMPROPER NOTES: The agent failed to capture the student name mentioned by the FSO'),
(34929, 3522, 15, 15, ''),
(34930, 3522, 17, 5, ''),
(34931, 3523, 1, 5, ''),
(34932, 3523, 2, 5, ''),
(34933, 3523, 5, 15, ''),
(34934, 3523, 7, 15, ''),
(34935, 3523, 8, 5, ''),
(34936, 3523, 10, 5, ''),
(34937, 3523, 12, 15, ''),
(34938, 3523, 14, 15, ''),
(34939, 3523, 15, 15, ''),
(34940, 3523, 17, 5, ''),
(34941, 3524, 1, 5, ''),
(34942, 3524, 2, 5, ''),
(34943, 3524, 5, 15, ''),
(34944, 3524, 7, 15, ''),
(34945, 3524, 8, 5, ''),
(34946, 3524, 10, 5, ''),
(34947, 3524, 12, 15, ''),
(34948, 3524, 14, 15, ''),
(34949, 3524, 15, 15, ''),
(34950, 3524, 17, 5, ''),
(34951, 3525, 1, 5, ''),
(34952, 3525, 2, 5, ''),
(34953, 3525, 5, 15, ''),
(34954, 3525, 7, 15, ''),
(34955, 3525, 8, 5, ''),
(34956, 3525, 10, 5, ''),
(34957, 3525, 12, 15, ''),
(34958, 3525, 14, 15, ''),
(34959, 3525, 15, 15, ''),
(34960, 3525, 17, 5, ''),
(34961, 3526, 1, 5, ''),
(34962, 3526, 2, 5, ''),
(34963, 3526, 5, 15, ''),
(34964, 3526, 7, 15, ''),
(34965, 3526, 8, 5, ''),
(34966, 3526, 10, 5, ''),
(34967, 3526, 12, 15, ''),
(34968, 3526, 14, 15, ''),
(34969, 3526, 15, 15, ''),
(34970, 3526, 17, 5, ''),
(34971, 3527, 1, 5, ''),
(34972, 3527, 2, 5, ''),
(34973, 3527, 5, 15, ''),
(34974, 3527, 7, 15, ''),
(34975, 3527, 8, 5, ''),
(34976, 3527, 10, 5, ''),
(34977, 3527, 12, 15, ''),
(34978, 3527, 14, 15, ''),
(34979, 3527, 15, 0, 'TICKET ID NOT SHARED: The agent failed to share the ticket ID with the customer'),
(34980, 3527, 17, 5, ''),
(34981, 3528, 1, 5, ''),
(34982, 3528, 2, 5, ''),
(34983, 3528, 5, 15, ''),
(34984, 3528, 7, 15, ''),
(34985, 3528, 8, 5, ''),
(34986, 3528, 10, 5, ''),
(34987, 3528, 12, 15, ''),
(34988, 3528, 14, 15, ''),
(34989, 3528, 15, 15, ''),
(34990, 3528, 17, 5, ''),
(34991, 3529, 1, 5, ''),
(34992, 3529, 2, 5, ''),
(34993, 3529, 5, 15, ''),
(34994, 3529, 7, 15, ''),
(34995, 3529, 8, 5, ''),
(34996, 3529, 10, 5, ''),
(34997, 3529, 12, 15, ''),
(34998, 3529, 14, 15, ''),
(34999, 3529, 15, 15, ''),
(35000, 3529, 17, 5, ''),
(35001, 3530, 1, 5, ''),
(35002, 3530, 2, 5, ''),
(35003, 3530, 5, 15, ''),
(35004, 3530, 7, 15, ''),
(35005, 3530, 8, 5, ''),
(35006, 3530, 10, 5, ''),
(35007, 3530, 12, 15, ''),
(35008, 3530, 14, 15, ''),
(35009, 3530, 15, 15, ''),
(35010, 3530, 17, 5, ''),
(35011, 3531, 1, 5, ''),
(35012, 3531, 2, 5, ''),
(35013, 3531, 5, 15, ''),
(35014, 3531, 7, 15, ''),
(35015, 3531, 8, 5, ''),
(35016, 3531, 10, 5, ''),
(35017, 3531, 12, 15, ''),
(35018, 3531, 14, 15, ''),
(35019, 3531, 15, 15, ''),
(35020, 3531, 17, 5, ''),
(35021, 3532, 1, 5, ''),
(35022, 3532, 2, 5, ''),
(35023, 3532, 5, 15, ''),
(35024, 3532, 7, 15, ''),
(35025, 3532, 8, 5, ''),
(35026, 3532, 10, 5, ''),
(35027, 3532, 12, 15, ''),
(35028, 3532, 14, 15, ''),
(35029, 3532, 15, 15, ''),
(35030, 3532, 17, 5, ''),
(35031, 3533, 1, 5, ''),
(35032, 3533, 2, 5, ''),
(35033, 3533, 5, 15, ''),
(35034, 3533, 7, 15, ''),
(35035, 3533, 8, 5, ''),
(35036, 3533, 10, 5, ''),
(35037, 3533, 12, 15, ''),
(35038, 3533, 14, 15, ''),
(35039, 3533, 15, 15, ''),
(35040, 3533, 17, 5, ''),
(35041, 3534, 1, 5, ''),
(35042, 3534, 2, 5, ''),
(35043, 3534, 5, 15, ''),
(35044, 3534, 7, 15, ''),
(35045, 3534, 8, 5, ''),
(35046, 3534, 10, 5, ''),
(35047, 3534, 12, 15, ''),
(35048, 3534, 14, 15, ''),
(35049, 3534, 15, 15, ''),
(35050, 3534, 17, 5, ''),
(35051, 3535, 1, 5, ''),
(35052, 3535, 2, 5, ''),
(35053, 3535, 5, 15, ''),
(35054, 3535, 7, 15, ''),
(35055, 3535, 8, 5, ''),
(35056, 3535, 10, 5, ''),
(35057, 3535, 12, 15, ''),
(35058, 3535, 14, 15, ''),
(35059, 3535, 15, 15, ''),
(35060, 3535, 17, 5, ''),
(35061, 3536, 1, 5, ''),
(35062, 3536, 2, 5, ''),
(35063, 3536, 5, 15, ''),
(35064, 3536, 7, 15, ''),
(35065, 3536, 8, 5, ''),
(35066, 3536, 10, 5, ''),
(35067, 3536, 12, 15, ''),
(35068, 3536, 14, 15, ''),
(35069, 3536, 15, 15, ''),
(35070, 3536, 17, 5, ''),
(35071, 3537, 1, 5, ''),
(35072, 3537, 2, 5, ''),
(35073, 3537, 5, 15, ''),
(35074, 3537, 7, 15, ''),
(35075, 3537, 8, 5, ''),
(35076, 3537, 10, 5, ''),
(35077, 3537, 12, 15, ''),
(35078, 3537, 14, 15, ''),
(35079, 3537, 15, 15, ''),
(35080, 3537, 17, 5, ''),
(35081, 3538, 1, 5, ''),
(35082, 3538, 2, 5, ''),
(35083, 3538, 5, 15, ''),
(35084, 3538, 7, 15, ''),
(35085, 3538, 8, 5, ''),
(35086, 3538, 10, 5, ''),
(35087, 3538, 12, 15, ''),
(35088, 3538, 14, 0, 'IMPROPER NOTES: The agent notes should be more detailed and the student details which the RM mentioned should have been mentioned in the ticket '),
(35089, 3538, 15, 15, ''),
(35090, 3538, 17, 5, ''),
(35091, 3539, 1, 5, ''),
(35092, 3539, 2, 5, ''),
(35093, 3539, 5, 15, ''),
(35094, 3539, 7, 15, ''),
(35095, 3539, 8, 5, ''),
(35096, 3539, 10, 5, ''),
(35097, 3539, 12, 15, ''),
(35098, 3539, 14, 15, ''),
(35099, 3539, 15, 15, ''),
(35100, 3539, 17, 5, ''),
(35101, 3540, 1, 5, ''),
(35102, 3540, 2, 5, ''),
(35103, 3540, 5, 15, ''),
(35104, 3540, 7, 15, ''),
(35105, 3540, 8, 5, ''),
(35106, 3540, 10, 5, ''),
(35107, 3540, 12, 15, ''),
(35108, 3540, 14, 15, ''),
(35109, 3540, 15, 15, ''),
(35110, 3540, 17, 5, ''),
(35111, 3541, 1, 5, ''),
(35112, 3541, 2, 5, ''),
(35113, 3541, 5, 15, ''),
(35114, 3541, 7, 15, ''),
(35115, 3541, 8, 0, 'ADDITIONAL INFORMATION MISSING: The agent failed to inform about refer & earn'),
(35116, 3541, 10, 5, ''),
(35117, 3541, 12, 15, ''),
(35118, 3541, 14, 15, ''),
(35119, 3541, 15, 15, ''),
(35120, 3541, 17, 5, ''),
(35121, 3542, 1, 5, ''),
(35122, 3542, 2, 5, ''),
(35123, 3542, 5, 15, ''),
(35124, 3542, 7, 15, ''),
(35125, 3542, 8, 5, ''),
(35126, 3542, 10, 5, ''),
(35127, 3542, 12, 15, ''),
(35128, 3542, 14, 15, ''),
(35129, 3542, 15, 15, ''),
(35130, 3542, 17, 5, ''),
(35131, 3543, 1, 5, ''),
(35132, 3543, 2, 5, ''),
(35133, 3543, 5, 15, ''),
(35134, 3543, 7, 15, ''),
(35135, 3543, 8, 5, ''),
(35136, 3543, 10, 5, ''),
(35137, 3543, 12, 15, ''),
(35138, 3543, 14, 15, ''),
(35139, 3543, 15, 15, ''),
(35140, 3543, 17, 5, ''),
(35141, 3544, 1, 5, ''),
(35142, 3544, 2, 5, ''),
(35143, 3544, 5, 15, ''),
(35144, 3544, 7, 15, ''),
(35145, 3544, 8, 5, ''),
(35146, 3544, 10, 5, ''),
(35147, 3544, 12, 15, ''),
(35148, 3544, 14, 15, ''),
(35149, 3544, 15, 15, ''),
(35150, 3544, 17, 5, ''),
(35151, 3545, 1, 5, ''),
(35152, 3545, 2, 5, ''),
(35153, 3545, 5, 15, ''),
(35154, 3545, 7, 15, ''),
(35155, 3545, 8, 5, ''),
(35156, 3545, 10, 5, ''),
(35157, 3545, 12, 15, ''),
(35158, 3545, 14, 15, ''),
(35159, 3545, 15, 15, ''),
(35160, 3545, 17, 5, ''),
(35161, 3547, 1, 5, ''),
(35162, 3547, 2, 5, ''),
(35163, 3547, 5, 15, ''),
(35164, 3547, 7, 15, ''),
(35165, 3547, 8, 5, ''),
(35166, 3547, 10, 5, ''),
(35167, 3547, 12, 15, ''),
(35168, 3547, 14, 15, ''),
(35169, 3547, 15, 15, ''),
(35170, 3547, 17, 5, ''),
(35171, 3548, 1, 5, ''),
(35172, 3548, 2, 5, ''),
(35173, 3548, 5, 15, ''),
(35174, 3548, 7, 15, ''),
(35175, 3548, 8, 5, ''),
(35176, 3548, 10, 5, ''),
(35177, 3548, 12, 15, ''),
(35178, 3548, 14, 0, 'IMPROPER NOTES: The agent shared the number of Mrinmoy but failed to share the same in the ticket. '),
(35179, 3548, 15, 15, ''),
(35180, 3548, 17, 5, ''),
(35181, 3549, 1, 5, ''),
(35182, 3549, 2, 5, ''),
(35183, 3549, 5, 15, ''),
(35184, 3549, 7, 15, ''),
(35185, 3549, 8, 5, ''),
(35186, 3549, 10, 5, ''),
(35187, 3549, 12, 15, ''),
(35188, 3549, 14, 15, ''),
(35189, 3549, 15, 15, ''),
(35190, 3549, 17, 5, ''),
(35191, 3550, 1, 5, ''),
(35192, 3550, 2, 5, ''),
(35193, 3550, 5, 15, ''),
(35194, 3550, 7, 15, ''),
(35195, 3550, 8, 5, ''),
(35196, 3550, 10, 5, ''),
(35197, 3550, 12, 15, ''),
(35198, 3550, 14, 15, ''),
(35199, 3550, 15, 15, ''),
(35200, 3550, 17, 5, ''),
(35201, 3551, 1, 5, ''),
(35202, 3551, 2, 5, ''),
(35203, 3551, 5, 15, ''),
(35204, 3551, 7, 15, ''),
(35205, 3551, 8, 5, ''),
(35206, 3551, 10, 5, ''),
(35207, 3551, 12, 15, ''),
(35208, 3551, 14, 15, ''),
(35209, 3551, 15, 15, ''),
(35210, 3551, 17, 5, ''),
(35211, 3552, 1, 5, ''),
(35212, 3552, 2, 5, ''),
(35213, 3552, 5, 15, ''),
(35214, 3552, 7, 15, ''),
(35215, 3552, 8, 5, ''),
(35216, 3552, 10, 5, ''),
(35217, 3552, 12, 15, ''),
(35218, 3552, 14, 15, ''),
(35219, 3552, 15, 15, ''),
(35220, 3552, 17, 5, ''),
(35221, 3553, 1, 5, ''),
(35222, 3553, 2, 5, ''),
(35223, 3553, 5, 15, ''),
(35224, 3553, 7, 15, ''),
(35225, 3553, 8, 5, ''),
(35226, 3553, 10, 5, ''),
(35227, 3553, 12, 15, ''),
(35228, 3553, 14, 0, 'INCORRECT CATEGORY SELECTED: The agent should have selected \"Other\" where the customer is asking if the app is available on laptop or PC'),
(35229, 3553, 15, 15, ''),
(35230, 3553, 17, 5, ''),
(35231, 3554, 1, 5, ''),
(35232, 3554, 2, 5, ''),
(35233, 3554, 5, 15, ''),
(35234, 3554, 7, 15, ''),
(35235, 3554, 8, 5, ''),
(35236, 3554, 10, 5, ''),
(35237, 3554, 12, 15, ''),
(35238, 3554, 14, 15, ''),
(35239, 3554, 15, 15, ''),
(35240, 3554, 17, 5, ''),
(35241, 3555, 1, 5, ''),
(35242, 3555, 2, 5, ''),
(35243, 3555, 5, 15, ''),
(35244, 3555, 7, 15, ''),
(35245, 3555, 8, 5, ''),
(35246, 3555, 10, 5, ''),
(35247, 3555, 12, 15, ''),
(35248, 3555, 14, 15, ''),
(35249, 3555, 15, 15, ''),
(35250, 3555, 17, 5, ''),
(35251, 3556, 1, 5, ''),
(35252, 3556, 2, 5, ''),
(35253, 3556, 5, 15, ''),
(35254, 3556, 7, 15, ''),
(35255, 3556, 8, 5, ''),
(35256, 3556, 10, 5, ''),
(35257, 3556, 12, 15, ''),
(35258, 3556, 14, 15, ''),
(35259, 3556, 15, 15, ''),
(35260, 3556, 17, 5, ''),
(35261, 3557, 1, 5, ''),
(35262, 3557, 2, 5, ''),
(35263, 3557, 5, 15, ''),
(35264, 3557, 7, 15, ''),
(35265, 3557, 8, 5, ''),
(35266, 3557, 10, 5, ''),
(35267, 3557, 12, 15, ''),
(35268, 3557, 14, 15, ''),
(35269, 3557, 15, 15, ''),
(35270, 3557, 17, 5, ''),
(35271, 3558, 1, 5, ''),
(35272, 3558, 2, 5, ''),
(35273, 3558, 5, 15, ''),
(35274, 3558, 7, 0, 'INCORRECT RESOLUTION: The agent should have probed the customer about the ad to understand the customer\'s query better. '),
(35275, 3558, 8, 5, ''),
(35276, 3558, 10, 5, ''),
(35277, 3558, 12, 15, ''),
(35278, 3558, 14, 0, 'INCORRECT TICKET CREATION: The ticket should not have been raised on job-related queries'),
(35279, 3558, 15, 15, ''),
(35280, 3558, 17, 5, ''),
(35281, 3559, 1, 5, ''),
(35282, 3559, 2, 5, ''),
(35283, 3559, 5, 15, ''),
(35284, 3559, 7, 15, ''),
(35285, 3559, 8, 5, ''),
(35286, 3559, 10, 5, ''),
(35287, 3559, 12, 15, ''),
(35288, 3559, 14, 0, 'IMPROPER NOTES: The student was unable to confirm the pin code on the call. The agent should have mentioned the same in the ticket. '),
(35289, 3559, 15, 15, ''),
(35290, 3559, 17, 5, ''),
(35291, 3560, 1, 5, ''),
(35292, 3560, 2, 5, ''),
(35293, 3560, 5, 15, ''),
(35294, 3560, 7, 15, ''),
(35295, 3560, 8, 5, ''),
(35296, 3560, 10, 5, ''),
(35297, 3560, 12, 15, ''),
(35298, 3560, 14, 0, 'IMPROPER NOTES: The agent should have mentioned on the notes that he called the student back to check if the student was able to join. '),
(35299, 3560, 15, 15, ''),
(35300, 3560, 17, 5, ''),
(35301, 3561, 1, 5, ''),
(35302, 3561, 2, 5, ''),
(35303, 3561, 5, 15, ''),
(35304, 3561, 7, 15, ''),
(35305, 3561, 8, 5, ''),
(35306, 3561, 10, 5, ''),
(35307, 3561, 12, 15, ''),
(35308, 3561, 14, 15, ''),
(35309, 3561, 15, 15, ''),
(35310, 3561, 17, 5, ''),
(35311, 3562, 1, 5, ''),
(35312, 3562, 2, 5, ''),
(35313, 3562, 5, 15, ''),
(35314, 3562, 7, 15, ''),
(35315, 3562, 8, 5, ''),
(35316, 3562, 10, 5, ''),
(35317, 3562, 12, 15, ''),
(35318, 3562, 14, 0, 'INCORRECT SHORT DESCRIPTION: The agent dealt with a contact message in an inbound call but failed to change the short description '),
(35319, 3562, 15, 15, ''),
(35320, 3562, 17, 5, ''),
(35321, 3563, 1, 5, ''),
(35322, 3563, 2, 5, ''),
(35323, 3563, 5, 15, ''),
(35324, 3563, 7, 15, ''),
(35325, 3563, 8, 5, ''),
(35326, 3563, 10, 5, ''),
(35327, 3563, 12, 15, ''),
(35328, 3563, 14, 0, 'IMPROPER NOTES: The student asked if Sanskrit will be available and the agent responded but no mention of the same in the ticket'),
(35329, 3563, 15, 15, ''),
(35330, 3563, 17, 5, ''),
(35331, 3564, 1, 5, ''),
(35332, 3564, 2, 5, ''),
(35333, 3564, 5, 15, ''),
(35334, 3564, 7, 15, ''),
(35335, 3564, 8, 5, ''),
(35336, 3564, 10, 5, ''),
(35337, 3564, 12, 15, ''),
(35338, 3564, 14, 15, ''),
(35339, 3564, 15, 15, ''),
(35340, 3564, 17, 5, ''),
(35341, 3565, 1, 5, ''),
(35342, 3565, 2, 5, ''),
(35343, 3565, 5, 15, ''),
(35344, 3565, 7, 15, ''),
(35345, 3565, 8, 5, ''),
(35346, 3565, 10, 5, ''),
(35347, 3565, 12, 15, ''),
(35348, 3565, 14, 15, ''),
(35349, 3565, 15, 15, ''),
(35350, 3565, 17, 5, ''),
(35351, 3566, 1, 5, ''),
(35352, 3566, 2, 5, ''),
(35353, 3566, 5, 15, ''),
(35354, 3566, 7, 15, ''),
(35355, 3566, 8, 5, ''),
(35356, 3566, 10, 5, ''),
(35357, 3566, 12, 15, ''),
(35358, 3566, 14, 15, ''),
(35359, 3566, 15, 15, ''),
(35360, 3566, 17, 5, ''),
(35361, 3567, 1, 5, ''),
(35362, 3567, 2, 5, ''),
(35363, 3567, 5, 15, ''),
(35364, 3567, 7, 0, 'IMPROPER RESOLUTION: The agent should have shared the CSM number when he was unable to connect with the CSM. '),
(35365, 3567, 8, 5, ''),
(35366, 3567, 10, 5, ''),
(35367, 3567, 12, 15, ''),
(35368, 3567, 14, 15, ''),
(35369, 3567, 15, 15, ''),
(35370, 3567, 17, 5, ''),
(35371, 3568, 1, 5, ''),
(35372, 3568, 2, 5, ''),
(35373, 3568, 5, 15, ''),
(35374, 3568, 7, 15, ''),
(35375, 3568, 8, 5, ''),
(35376, 3568, 10, 5, ''),
(35377, 3568, 12, 15, ''),
(35378, 3568, 14, 15, ''),
(35379, 3568, 15, 15, ''),
(35380, 3568, 17, 5, ''),
(35381, 3569, 1, 5, ''),
(35382, 3569, 2, 5, ''),
(35383, 3569, 5, 15, ''),
(35384, 3569, 7, 15, ''),
(35385, 3569, 8, 5, ''),
(35386, 3569, 10, 5, ''),
(35387, 3569, 12, 15, ''),
(35388, 3569, 14, 15, ''),
(35389, 3569, 15, 15, ''),
(35390, 3569, 17, 5, ''),
(35391, 3570, 1, 5, ''),
(35392, 3570, 2, 5, ''),
(35393, 3570, 5, 15, ''),
(35394, 3570, 7, 15, ''),
(35395, 3570, 8, 5, ''),
(35396, 3570, 10, 5, '');
INSERT INTO `audit_values` (`id`, `audit_id`, `matrix_id`, `weightage`, `comments`) VALUES
(35397, 3570, 12, 15, ''),
(35398, 3570, 14, 15, ''),
(35399, 3570, 15, 15, ''),
(35400, 3570, 17, 5, ''),
(35401, 3571, 1, 5, ''),
(35402, 3571, 2, 5, ''),
(35403, 3571, 5, 15, ''),
(35404, 3571, 7, 15, ''),
(35405, 3571, 8, 5, ''),
(35406, 3571, 10, 5, ''),
(35407, 3571, 12, 15, ''),
(35408, 3571, 14, 15, ''),
(35409, 3571, 15, 15, ''),
(35410, 3571, 17, 5, ''),
(35411, 3572, 1, 5, ''),
(35412, 3572, 2, 5, ''),
(35413, 3572, 5, 0, 'NO CONFIRMED UNDERSTANDING: The agent failed to ask for additional help from the customer. '),
(35414, 3572, 7, 15, ''),
(35415, 3572, 8, 5, ''),
(35416, 3572, 10, 5, ''),
(35417, 3572, 12, 15, ''),
(35418, 3572, 14, 15, ''),
(35419, 3572, 15, 15, ''),
(35420, 3572, 17, 5, ''),
(35421, 3573, 1, 5, ''),
(35422, 3573, 2, 5, ''),
(35423, 3573, 5, 15, ''),
(35424, 3573, 7, 15, ''),
(35425, 3573, 8, 5, ''),
(35426, 3573, 10, 5, ''),
(35427, 3573, 12, 15, ''),
(35428, 3573, 14, 15, ''),
(35429, 3573, 15, 15, ''),
(35430, 3573, 17, 5, ''),
(35431, 3574, 1, 5, ''),
(35432, 3574, 2, 5, ''),
(35433, 3574, 5, 15, ''),
(35434, 3574, 7, 15, ''),
(35435, 3574, 8, 5, ''),
(35436, 3574, 10, 5, ''),
(35437, 3574, 12, 15, ''),
(35438, 3574, 14, 0, 'IMPROPER NOTES: The agent should adequately document the call details in the ticket. Even minor queries of the customer are essential. Also, the details for such scenarios should be captured. '),
(35439, 3574, 15, 15, ''),
(35440, 3574, 17, 5, ''),
(35441, 3575, 1, 5, ''),
(35442, 3575, 2, 5, ''),
(35443, 3575, 5, 15, ''),
(35444, 3575, 7, 15, ''),
(35445, 3575, 8, 5, ''),
(35446, 3575, 10, 5, ''),
(35447, 3575, 12, 15, ''),
(35448, 3575, 14, 15, ''),
(35449, 3575, 15, 15, ''),
(35450, 3575, 17, 5, ''),
(35451, 3576, 1, 5, ''),
(35452, 3576, 2, 5, ''),
(35453, 3576, 5, 15, ''),
(35454, 3576, 7, 0, 'INCORRECT RESOLUTION PROVIDED: The agent should have pitched the student for smart notes when the student asked for only notes. '),
(35455, 3576, 8, 5, ''),
(35456, 3576, 10, 5, ''),
(35457, 3576, 12, 15, ''),
(35458, 3576, 14, 15, ''),
(35459, 3576, 15, 15, ''),
(35460, 3576, 17, 5, ''),
(35461, 3577, 1, 5, ''),
(35462, 3577, 2, 5, ''),
(35463, 3577, 5, 15, ''),
(35464, 3577, 7, 15, ''),
(35465, 3577, 8, 5, ''),
(35466, 3577, 10, 5, ''),
(35467, 3577, 12, 15, ''),
(35468, 3577, 14, 0, 'INCORRECT SOURCE TYPE SELECTED: The agent selected the incorrect source type, correct source type is House/School Visit'),
(35469, 3577, 15, 15, ''),
(35470, 3577, 17, 5, ''),
(35471, 3578, 1, 5, ''),
(35472, 3578, 2, 5, ''),
(35473, 3578, 5, 15, ''),
(35474, 3578, 7, 15, ''),
(35475, 3578, 8, 5, ''),
(35476, 3578, 10, 5, ''),
(35477, 3578, 12, 15, ''),
(35478, 3578, 14, 0, 'DEVICE DETAILS NOT CAPTURED: The agent asked the student for the device details but failed to update the same in the pending ticket. '),
(35479, 3578, 15, 15, ''),
(35480, 3578, 17, 5, ''),
(35481, 3579, 1, 5, ''),
(35482, 3579, 2, 5, ''),
(35483, 3579, 5, 15, ''),
(35484, 3579, 7, 15, ''),
(35485, 3579, 8, 5, ''),
(35486, 3579, 10, 5, ''),
(35487, 3579, 12, 15, ''),
(35488, 3579, 14, 15, ''),
(35489, 3579, 15, 15, ''),
(35490, 3579, 17, 5, ''),
(35491, 3580, 1, 5, ''),
(35492, 3580, 2, 5, ''),
(35493, 3580, 5, 15, ''),
(35494, 3580, 7, 15, ''),
(35495, 3580, 8, 5, ''),
(35496, 3580, 10, 5, ''),
(35497, 3580, 12, 15, ''),
(35498, 3580, 14, 15, ''),
(35499, 3580, 15, 15, ''),
(35500, 3580, 17, 5, ''),
(35501, 3581, 1, 5, ''),
(35502, 3581, 2, 5, ''),
(35503, 3581, 5, 15, ''),
(35504, 3581, 7, 15, ''),
(35505, 3581, 8, 5, ''),
(35506, 3581, 10, 5, ''),
(35507, 3581, 12, 15, ''),
(35508, 3581, 14, 15, ''),
(35509, 3581, 15, 15, ''),
(35510, 3581, 17, 5, ''),
(35511, 3582, 1, 5, ''),
(35512, 3582, 2, 5, ''),
(35513, 3582, 5, 15, ''),
(35514, 3582, 7, 15, ''),
(35515, 3582, 8, 5, ''),
(35516, 3582, 10, 5, ''),
(35517, 3582, 12, 15, ''),
(35518, 3582, 14, 15, ''),
(35519, 3582, 15, 15, ''),
(35520, 3582, 17, 5, ''),
(35521, 3583, 1, 5, ''),
(35522, 3583, 2, 5, ''),
(35523, 3583, 5, 15, ''),
(35524, 3583, 7, 15, ''),
(35525, 3583, 8, 5, ''),
(35526, 3583, 10, 5, ''),
(35527, 3583, 12, 15, ''),
(35528, 3583, 14, 15, ''),
(35529, 3583, 15, 15, ''),
(35530, 3583, 17, 5, ''),
(35531, 3584, 1, 5, ''),
(35532, 3584, 2, 5, ''),
(35533, 3584, 5, 15, ''),
(35534, 3584, 7, 15, ''),
(35535, 3584, 8, 5, ''),
(35536, 3584, 10, 5, ''),
(35537, 3584, 12, 15, ''),
(35538, 3584, 14, 15, ''),
(35539, 3584, 15, 15, ''),
(35540, 3584, 17, 5, ''),
(35541, 3585, 1, 5, ''),
(35542, 3585, 2, 5, ''),
(35543, 3585, 5, 15, ''),
(35544, 3585, 7, 15, ''),
(35545, 3585, 8, 5, ''),
(35546, 3585, 10, 5, ''),
(35547, 3585, 12, 15, ''),
(35548, 3585, 14, 15, ''),
(35549, 3585, 15, 15, ''),
(35550, 3585, 17, 5, ''),
(35551, 3586, 1, 5, ''),
(35552, 3586, 2, 5, ''),
(35553, 3586, 5, 15, ''),
(35554, 3586, 7, 15, ''),
(35555, 3586, 8, 5, ''),
(35556, 3586, 10, 5, ''),
(35557, 3586, 12, 15, ''),
(35558, 3586, 14, 15, ''),
(35559, 3586, 15, 15, ''),
(35560, 3586, 17, 5, ''),
(35561, 3587, 1, 5, ''),
(35562, 3587, 2, 5, ''),
(35563, 3587, 5, 15, ''),
(35564, 3587, 7, 15, ''),
(35565, 3587, 8, 5, ''),
(35566, 3587, 10, 5, ''),
(35567, 3587, 12, 15, ''),
(35568, 3587, 14, 15, ''),
(35569, 3587, 15, 15, ''),
(35570, 3587, 17, 5, ''),
(35571, 3588, 1, 5, ''),
(35572, 3588, 2, 5, ''),
(35573, 3588, 5, 15, ''),
(35574, 3588, 7, 15, ''),
(35575, 3588, 8, 5, ''),
(35576, 3588, 10, 5, ''),
(35577, 3588, 12, 15, ''),
(35578, 3588, 14, 0, 'INCORRECT CATEGORY SELECTED: The agent should have selected sales enquiry when pitched for the subscription for class 10'),
(35579, 3588, 15, 15, ''),
(35580, 3588, 17, 5, ''),
(35581, 3589, 1, 5, ''),
(35582, 3589, 2, 5, ''),
(35583, 3589, 5, 15, ''),
(35584, 3589, 7, 15, ''),
(35585, 3589, 8, 5, ''),
(35586, 3589, 10, 5, ''),
(35587, 3589, 12, 15, ''),
(35588, 3589, 14, 0, 'INCORRECT CATEGORY SELECTED: The agent should have selected Sales Enquiry for Smart Notes Enquiry'),
(35589, 3589, 15, 15, ''),
(35590, 3589, 17, 5, ''),
(35591, 3590, 1, 5, ''),
(35592, 3590, 2, 5, ''),
(35593, 3590, 5, 15, ''),
(35594, 3590, 7, 15, ''),
(35595, 3590, 8, 5, ''),
(35596, 3590, 10, 5, ''),
(35597, 3590, 12, 15, ''),
(35598, 3590, 14, 15, ''),
(35599, 3590, 15, 15, ''),
(35600, 3590, 17, 5, ''),
(35601, 3591, 1, 5, ''),
(35602, 3591, 2, 5, ''),
(35603, 3591, 5, 15, ''),
(35604, 3591, 7, 15, ''),
(35605, 3591, 8, 5, ''),
(35606, 3591, 10, 5, ''),
(35607, 3591, 12, 15, ''),
(35608, 3591, 14, 15, ''),
(35609, 3591, 15, 15, ''),
(35610, 3591, 17, 5, ''),
(35611, 3592, 1, 5, ''),
(35612, 3592, 2, 5, ''),
(35613, 3592, 5, 15, ''),
(35614, 3592, 7, 15, ''),
(35615, 3592, 8, 5, ''),
(35616, 3592, 10, 5, ''),
(35617, 3592, 12, 15, ''),
(35618, 3592, 14, 15, ''),
(35619, 3592, 15, 15, ''),
(35620, 3592, 17, 5, ''),
(35621, 3593, 1, 5, ''),
(35622, 3593, 2, 5, ''),
(35623, 3593, 5, 15, ''),
(35624, 3593, 7, 15, ''),
(35625, 3593, 8, 5, ''),
(35626, 3593, 10, 5, ''),
(35627, 3593, 12, 15, ''),
(35628, 3593, 14, 0, 'INCORRECT CATEGORY SELECTED: The agent should have selected \"Subscription Related Issues\" for study notes delivery enquiry'),
(35629, 3593, 15, 15, ''),
(35630, 3593, 17, 5, ''),
(35631, 3594, 1, 5, ''),
(35632, 3594, 2, 5, ''),
(35633, 3594, 5, 15, ''),
(35634, 3594, 7, 15, ''),
(35635, 3594, 8, 5, ''),
(35636, 3594, 10, 5, ''),
(35637, 3594, 12, 15, ''),
(35638, 3594, 14, 15, ''),
(35639, 3594, 15, 15, ''),
(35640, 3594, 17, 5, ''),
(35641, 3595, 1, 0, 'NO ASSURANCE FOUND: The agent failed to give assurance to the customer'),
(35642, 3595, 2, 5, ''),
(35643, 3595, 5, 15, ''),
(35644, 3595, 7, 15, ''),
(35645, 3595, 8, 5, ''),
(35646, 3595, 10, 5, ''),
(35647, 3595, 12, 15, ''),
(35648, 3595, 14, 15, ''),
(35649, 3595, 15, 15, ''),
(35650, 3595, 17, 5, ''),
(35651, 3596, 1, 5, ''),
(35652, 3596, 2, 5, ''),
(35653, 3596, 5, 15, ''),
(35654, 3596, 7, 15, ''),
(35655, 3596, 8, 5, ''),
(35656, 3596, 10, 5, ''),
(35657, 3596, 12, 15, ''),
(35658, 3596, 14, 0, 'IMPROPER NOTES: Calling number is not mentioned. The call came from 9831549451'),
(35659, 3596, 15, 15, ''),
(35660, 3596, 17, 5, ''),
(35661, 3597, 1, 5, ''),
(35662, 3597, 2, 5, ''),
(35663, 3597, 5, 15, ''),
(35664, 3597, 7, 15, ''),
(35665, 3597, 8, 5, ''),
(35666, 3597, 10, 5, ''),
(35667, 3597, 12, 15, ''),
(35668, 3597, 14, 15, ''),
(35669, 3597, 15, 15, ''),
(35670, 3597, 17, 5, ''),
(35671, 3598, 1, 5, ''),
(35672, 3598, 2, 5, ''),
(35673, 3598, 5, 15, ''),
(35674, 3598, 7, 15, ''),
(35675, 3598, 8, 5, ''),
(35676, 3598, 10, 5, ''),
(35677, 3598, 12, 0, 'IMPROPER OPENING: The agent failed to introduce himself as a mentor on the verification call'),
(35678, 3598, 14, 15, ''),
(35679, 3598, 15, 15, ''),
(35680, 3598, 17, 5, ''),
(35681, 3599, 1, 5, ''),
(35682, 3599, 2, 5, ''),
(35683, 3599, 5, 15, ''),
(35684, 3599, 7, 15, ''),
(35685, 3599, 8, 5, ''),
(35686, 3599, 10, 5, ''),
(35687, 3599, 12, 15, ''),
(35688, 3599, 14, 15, ''),
(35689, 3599, 15, 15, ''),
(35690, 3599, 17, 5, ''),
(35691, 3600, 1, 0, 'NO ASSURANCE FOUND: The agent failed to give assurance to the customer'),
(35692, 3600, 2, 5, ''),
(35693, 3600, 5, 15, ''),
(35694, 3600, 7, 15, ''),
(35695, 3600, 8, 5, ''),
(35696, 3600, 10, 5, ''),
(35697, 3600, 12, 15, ''),
(35698, 3600, 14, 15, ''),
(35699, 3600, 15, 15, ''),
(35700, 3600, 17, 5, ''),
(35701, 3601, 1, 5, ''),
(35702, 3601, 2, 5, ''),
(35703, 3601, 5, 15, ''),
(35704, 3601, 7, 15, ''),
(35705, 3601, 8, 5, ''),
(35706, 3601, 10, 5, ''),
(35707, 3601, 12, 15, ''),
(35708, 3601, 14, 15, ''),
(35709, 3601, 15, 15, ''),
(35710, 3601, 17, 5, ''),
(35711, 3602, 1, 5, ''),
(35712, 3602, 2, 5, ''),
(35713, 3602, 5, 15, ''),
(35714, 3602, 7, 15, ''),
(35715, 3602, 8, 5, ''),
(35716, 3602, 10, 5, ''),
(35717, 3602, 12, 15, ''),
(35718, 3602, 14, 15, ''),
(35719, 3602, 15, 15, ''),
(35720, 3602, 17, 5, ''),
(35721, 3603, 1, 5, ''),
(35722, 3603, 2, 5, ''),
(35723, 3603, 5, 15, ''),
(35724, 3603, 7, 15, ''),
(35725, 3603, 8, 5, ''),
(35726, 3603, 10, 5, ''),
(35727, 3603, 12, 0, 'OPENING MISSING: The agent failed to give a proper opening on the call'),
(35728, 3603, 14, 15, ''),
(35729, 3603, 15, 15, ''),
(35730, 3603, 17, 5, ''),
(35731, 3604, 1, 5, ''),
(35732, 3604, 2, 5, ''),
(35733, 3604, 5, 15, ''),
(35734, 3604, 7, 15, ''),
(35735, 3604, 8, 5, ''),
(35736, 3604, 10, 5, ''),
(35737, 3604, 12, 15, ''),
(35738, 3604, 14, 15, ''),
(35739, 3604, 15, 15, ''),
(35740, 3604, 17, 5, ''),
(35741, 3605, 1, 5, ''),
(35742, 3605, 2, 5, ''),
(35743, 3605, 5, 15, ''),
(35744, 3605, 7, 15, ''),
(35745, 3605, 8, 5, ''),
(35746, 3605, 10, 5, ''),
(35747, 3605, 12, 15, ''),
(35748, 3605, 14, 0, 'IMPROPER TICKET CLOSURE: The contact message should have not been resolved.'),
(35749, 3605, 15, 15, ''),
(35750, 3605, 17, 5, ''),
(35751, 3606, 1, 5, ''),
(35752, 3606, 2, 5, ''),
(35753, 3606, 5, 15, ''),
(35754, 3606, 7, 15, ''),
(35755, 3606, 8, 5, ''),
(35756, 3606, 10, 5, ''),
(35757, 3606, 12, 15, ''),
(35758, 3606, 14, 15, ''),
(35759, 3606, 15, 15, ''),
(35760, 3606, 17, 5, ''),
(35761, 3607, 1, 5, ''),
(35762, 3607, 2, 5, ''),
(35763, 3607, 5, 15, ''),
(35764, 3607, 7, 15, ''),
(35765, 3607, 8, 5, ''),
(35766, 3607, 10, 5, ''),
(35767, 3607, 12, 15, ''),
(35768, 3607, 14, 15, ''),
(35769, 3607, 15, 15, ''),
(35770, 3607, 17, 5, ''),
(35771, 3608, 1, 5, ''),
(35772, 3608, 2, 5, ''),
(35773, 3608, 5, 15, ''),
(35774, 3608, 7, 15, ''),
(35775, 3608, 8, 5, ''),
(35776, 3608, 10, 5, ''),
(35777, 3608, 12, 0, 'IMPROPER CLOSING: The agent closed the call before the customer could ask about the last query. The agent should have completed the call appropriately. '),
(35778, 3608, 14, 15, ''),
(35779, 3608, 15, 15, ''),
(35780, 3608, 17, 5, ''),
(35781, 3609, 1, 5, ''),
(35782, 3609, 2, 5, ''),
(35783, 3609, 5, 15, ''),
(35784, 3609, 7, 15, ''),
(35785, 3609, 8, 5, ''),
(35786, 3609, 10, 5, ''),
(35787, 3609, 12, 15, ''),
(35788, 3609, 14, 15, ''),
(35789, 3609, 15, 15, ''),
(35790, 3609, 17, 5, ''),
(35791, 3610, 1, 5, ''),
(35792, 3610, 2, 5, ''),
(35793, 3610, 5, 15, ''),
(35794, 3610, 7, 15, ''),
(35795, 3610, 8, 5, ''),
(35796, 3610, 10, 5, ''),
(35797, 3610, 12, 15, ''),
(35798, 3610, 14, 15, ''),
(35799, 3610, 15, 15, ''),
(35800, 3610, 17, 5, ''),
(35801, 3611, 1, 5, ''),
(35802, 3611, 2, 5, ''),
(35803, 3611, 5, 15, ''),
(35804, 3611, 7, 15, ''),
(35805, 3611, 8, 5, ''),
(35806, 3611, 10, 5, ''),
(35807, 3611, 12, 15, ''),
(35808, 3611, 14, 15, ''),
(35809, 3611, 15, 15, ''),
(35810, 3611, 17, 5, ''),
(35811, 3612, 1, 0, 'NO ASSURANCE FOUND: The agent failed to give assurance to the customer'),
(35812, 3612, 2, 5, ''),
(35813, 3612, 5, 15, ''),
(35814, 3612, 7, 15, ''),
(35815, 3612, 8, 5, ''),
(35816, 3612, 10, 5, ''),
(35817, 3612, 12, 15, ''),
(35818, 3612, 14, 15, ''),
(35819, 3612, 15, 15, ''),
(35820, 3612, 17, 5, ''),
(35821, 3613, 1, 5, ''),
(35822, 3613, 2, 5, ''),
(35823, 3613, 5, 15, ''),
(35824, 3613, 7, 15, ''),
(35825, 3613, 8, 5, ''),
(35826, 3613, 10, 5, ''),
(35827, 3613, 12, 15, ''),
(35828, 3613, 14, 0, 'IMPROPER NOTES: The student account is registered with \"Student\" in the student name field the agent should have captured the caller name for such cases. Also, the price of a smart note if old price is mentioned. '),
(35829, 3613, 15, 15, ''),
(35830, 3613, 17, 5, ''),
(35831, 3614, 1, 5, ''),
(35832, 3614, 2, 5, ''),
(35833, 3614, 5, 15, ''),
(35834, 3614, 7, 15, ''),
(35835, 3614, 8, 5, ''),
(35836, 3614, 10, 5, ''),
(35837, 3614, 12, 15, ''),
(35838, 3614, 14, 15, ''),
(35839, 3614, 15, 15, ''),
(35840, 3614, 17, 5, ''),
(35841, 3615, 1, 5, ''),
(35842, 3615, 2, 5, ''),
(35843, 3615, 5, 15, ''),
(35844, 3615, 7, 15, ''),
(35845, 3615, 8, 5, ''),
(35846, 3615, 10, 5, ''),
(35847, 3615, 12, 15, ''),
(35848, 3615, 14, 15, ''),
(35849, 3615, 15, 15, ''),
(35850, 3615, 17, 5, ''),
(35851, 3616, 1, 5, ''),
(35852, 3616, 2, 5, ''),
(35853, 3616, 5, 15, ''),
(35854, 3616, 7, 15, ''),
(35855, 3616, 8, 5, ''),
(35856, 3616, 10, 5, ''),
(35857, 3616, 12, 15, ''),
(35858, 3616, 14, 15, ''),
(35859, 3616, 15, 15, ''),
(35860, 3616, 17, 5, ''),
(35861, 3617, 1, 5, ''),
(35862, 3617, 2, 5, ''),
(35863, 3617, 5, 15, ''),
(35864, 3617, 7, 15, ''),
(35865, 3617, 8, 5, ''),
(35866, 3617, 10, 5, ''),
(35867, 3617, 12, 15, ''),
(35868, 3617, 14, 15, ''),
(35869, 3617, 15, 15, ''),
(35870, 3617, 17, 5, ''),
(35871, 3618, 1, 5, ''),
(35872, 3618, 2, 5, ''),
(35873, 3618, 5, 15, ''),
(35874, 3618, 7, 15, ''),
(35875, 3618, 8, 5, ''),
(35876, 3618, 10, 5, ''),
(35877, 3618, 12, 15, ''),
(35878, 3618, 14, 15, ''),
(35879, 3618, 15, 15, ''),
(35880, 3618, 17, 5, ''),
(35881, 3619, 1, 5, ''),
(35882, 3619, 2, 5, ''),
(35883, 3619, 5, 15, ''),
(35884, 3619, 7, 15, ''),
(35885, 3619, 8, 5, ''),
(35886, 3619, 10, 5, ''),
(35887, 3619, 12, 15, ''),
(35888, 3619, 14, 15, ''),
(35889, 3619, 15, 15, ''),
(35890, 3619, 17, 5, ''),
(35891, 3620, 1, 5, ''),
(35892, 3620, 2, 5, ''),
(35893, 3620, 5, 15, ''),
(35894, 3620, 7, 15, ''),
(35895, 3620, 8, 5, ''),
(35896, 3620, 10, 5, ''),
(35897, 3620, 12, 15, ''),
(35898, 3620, 14, 15, ''),
(35899, 3620, 15, 15, ''),
(35900, 3620, 17, 5, ''),
(35901, 3621, 1, 5, ''),
(35902, 3621, 2, 5, ''),
(35903, 3621, 5, 15, ''),
(35904, 3621, 7, 15, ''),
(35905, 3621, 8, 5, ''),
(35906, 3621, 10, 5, ''),
(35907, 3621, 12, 15, ''),
(35908, 3621, 14, 15, ''),
(35909, 3621, 15, 15, ''),
(35910, 3621, 17, 5, ''),
(35911, 3623, 1, 5, ''),
(35912, 3623, 2, 5, ''),
(35913, 3623, 5, 15, ''),
(35914, 3623, 7, 15, ''),
(35915, 3623, 8, 5, ''),
(35916, 3623, 10, 5, ''),
(35917, 3623, 12, 0, 'DELAYED OPENING: The agent failed to unmute the call and gave the opening post 08 seconds, the agent started the call at 00:31 seconds'),
(35918, 3623, 14, 15, ''),
(35919, 3623, 15, 15, ''),
(35920, 3623, 17, 0, 'DELAYED OPENING: The agent failed to unmute the call and gave the opening post 08 seconds, the agent started the call at 00:31 seconds'),
(35921, 3624, 1, 5, ''),
(35922, 3624, 2, 5, ''),
(35923, 3624, 5, 15, ''),
(35924, 3624, 7, 15, ''),
(35925, 3624, 8, 5, ''),
(35926, 3624, 10, 5, ''),
(35927, 3624, 12, 15, ''),
(35928, 3624, 14, 15, ''),
(35929, 3624, 15, 15, ''),
(35930, 3624, 17, 5, ''),
(35931, 3625, 1, 5, ''),
(35932, 3625, 2, 5, ''),
(35933, 3625, 5, 15, ''),
(35934, 3625, 7, 15, ''),
(35935, 3625, 8, 5, ''),
(35936, 3625, 10, 5, ''),
(35937, 3625, 12, 15, ''),
(35938, 3625, 14, 15, ''),
(35939, 3625, 15, 15, ''),
(35940, 3625, 17, 5, ''),
(35941, 3626, 1, 5, ''),
(35942, 3626, 2, 5, ''),
(35943, 3626, 5, 15, ''),
(35944, 3626, 7, 15, ''),
(35945, 3626, 8, 5, ''),
(35946, 3626, 10, 5, ''),
(35947, 3626, 12, 15, ''),
(35948, 3626, 14, 15, ''),
(35949, 3626, 15, 15, ''),
(35950, 3626, 17, 5, ''),
(35951, 3627, 1, 5, ''),
(35952, 3627, 2, 5, ''),
(35953, 3627, 5, 15, ''),
(35954, 3627, 7, 15, ''),
(35955, 3627, 8, 5, ''),
(35956, 3627, 10, 5, ''),
(35957, 3627, 12, 15, ''),
(35958, 3627, 14, 15, ''),
(35959, 3627, 15, 15, ''),
(35960, 3627, 17, 5, ''),
(35961, 3628, 1, 5, ''),
(35962, 3628, 2, 5, ''),
(35963, 3628, 5, 15, ''),
(35964, 3628, 7, 15, ''),
(35965, 3628, 8, 5, ''),
(35966, 3628, 10, 5, ''),
(35967, 3628, 12, 15, ''),
(35968, 3628, 14, 15, ''),
(35969, 3628, 15, 15, ''),
(35970, 3628, 17, 5, ''),
(35971, 3629, 1, 5, ''),
(35972, 3629, 2, 5, ''),
(35973, 3629, 5, 15, ''),
(35974, 3629, 7, 15, ''),
(35975, 3629, 8, 5, ''),
(35976, 3629, 10, 5, ''),
(35977, 3629, 12, 15, ''),
(35978, 3629, 14, 15, ''),
(35979, 3629, 15, 15, ''),
(35980, 3629, 17, 5, ''),
(35981, 3630, 1, 5, ''),
(35982, 3630, 2, 5, ''),
(35983, 3630, 5, 15, ''),
(35984, 3630, 7, 15, ''),
(35985, 3630, 8, 5, ''),
(35986, 3630, 10, 5, ''),
(35987, 3630, 12, 15, ''),
(35988, 3630, 14, 15, ''),
(35989, 3630, 15, 15, ''),
(35990, 3630, 17, 5, ''),
(35991, 3631, 1, 5, ''),
(35992, 3631, 2, 5, ''),
(35993, 3631, 5, 15, ''),
(35994, 3631, 7, 15, ''),
(35995, 3631, 8, 5, ''),
(35996, 3631, 10, 5, ''),
(35997, 3631, 12, 15, ''),
(35998, 3631, 14, 15, ''),
(35999, 3631, 15, 15, ''),
(36000, 3631, 17, 5, ''),
(36001, 3632, 1, 5, ''),
(36002, 3632, 2, 5, ''),
(36003, 3632, 5, 15, ''),
(36004, 3632, 7, 15, ''),
(36005, 3632, 8, 5, ''),
(36006, 3632, 10, 5, ''),
(36007, 3632, 12, 15, ''),
(36008, 3632, 14, 15, ''),
(36009, 3632, 15, 15, ''),
(36010, 3632, 17, 5, ''),
(36011, 3633, 1, 0, 'TEST'),
(36012, 3633, 2, 5, ''),
(36013, 3633, 5, 0, 'TEST'),
(36014, 3633, 7, 15, ''),
(36015, 3633, 8, 5, ''),
(36016, 3633, 10, 5, ''),
(36017, 3633, 12, 15, ''),
(36018, 3633, 14, 15, ''),
(36019, 3633, 15, 15, ''),
(36020, 3633, 17, 0, 'TEST'),
(36021, 3634, 1, 5, ''),
(36022, 3634, 2, 5, ''),
(36023, 3634, 5, 15, ''),
(36024, 3634, 7, 15, ''),
(36025, 3634, 8, 5, ''),
(36026, 3634, 10, 5, ''),
(36027, 3634, 12, 15, ''),
(36028, 3634, 14, 15, ''),
(36029, 3634, 15, 15, ''),
(36030, 3634, 17, 5, ''),
(36031, 3635, 1, 5, ''),
(36032, 3635, 2, 5, ''),
(36033, 3635, 5, 15, ''),
(36034, 3635, 7, 15, ''),
(36035, 3635, 8, 5, ''),
(36036, 3635, 10, 5, ''),
(36037, 3635, 12, 15, ''),
(36038, 3635, 14, 15, ''),
(36039, 3635, 15, 15, ''),
(36040, 3635, 17, 5, ''),
(36041, 3636, 1, 5, ''),
(36042, 3636, 2, 5, ''),
(36043, 3636, 5, 15, ''),
(36044, 3636, 7, 15, ''),
(36045, 3636, 8, 5, ''),
(36046, 3636, 10, 5, ''),
(36047, 3636, 12, 15, ''),
(36048, 3636, 14, 15, ''),
(36049, 3636, 15, 15, ''),
(36050, 3636, 17, 5, ''),
(36051, 3637, 1, 5, ''),
(36052, 3637, 2, 5, ''),
(36053, 3637, 5, 15, ''),
(36054, 3637, 7, 15, ''),
(36055, 3637, 8, 5, ''),
(36056, 3637, 10, 5, ''),
(36057, 3637, 12, 15, ''),
(36058, 3637, 14, 15, ''),
(36059, 3637, 15, 15, ''),
(36060, 3637, 17, 5, ''),
(36061, 3638, 1, 5, ''),
(36062, 3638, 2, 5, ''),
(36063, 3638, 5, 15, ''),
(36064, 3638, 7, 15, ''),
(36065, 3638, 8, 5, ''),
(36066, 3638, 10, 5, ''),
(36067, 3638, 12, 15, ''),
(36068, 3638, 14, 15, ''),
(36069, 3638, 15, 15, ''),
(36070, 3638, 17, 5, ''),
(36071, 3639, 1, 5, ''),
(36072, 3639, 2, 5, ''),
(36073, 3639, 5, 15, ''),
(36074, 3639, 7, 15, ''),
(36075, 3639, 8, 5, ''),
(36076, 3639, 10, 5, ''),
(36077, 3639, 12, 15, ''),
(36078, 3639, 14, 15, ''),
(36079, 3639, 15, 15, ''),
(36080, 3639, 17, 5, ''),
(36081, 3640, 1, 5, ''),
(36082, 3640, 2, 5, ''),
(36083, 3640, 5, 15, ''),
(36084, 3640, 7, 15, ''),
(36085, 3640, 8, 5, ''),
(36086, 3640, 10, 5, ''),
(36087, 3640, 12, 15, ''),
(36088, 3640, 14, 15, ''),
(36089, 3640, 15, 15, ''),
(36090, 3640, 17, 5, ''),
(36091, 3641, 1, 5, ''),
(36092, 3641, 2, 5, ''),
(36093, 3641, 5, 15, ''),
(36094, 3641, 7, 15, ''),
(36095, 3641, 8, 5, ''),
(36096, 3641, 10, 5, ''),
(36097, 3641, 12, 15, ''),
(36098, 3641, 14, 15, ''),
(36099, 3641, 15, 15, ''),
(36100, 3641, 17, 5, ''),
(36101, 3642, 1, 5, ''),
(36102, 3642, 2, 5, ''),
(36103, 3642, 5, 15, ''),
(36104, 3642, 7, 15, ''),
(36105, 3642, 8, 5, ''),
(36106, 3642, 10, 5, ''),
(36107, 3642, 12, 15, ''),
(36108, 3642, 14, 15, ''),
(36109, 3642, 15, 15, ''),
(36110, 3642, 17, 5, ''),
(36111, 3643, 1, 5, ''),
(36112, 3643, 2, 5, ''),
(36113, 3643, 5, 15, ''),
(36114, 3643, 7, 15, ''),
(36115, 3643, 8, 5, ''),
(36116, 3643, 10, 5, ''),
(36117, 3643, 12, 15, ''),
(36118, 3643, 14, 15, ''),
(36119, 3643, 15, 15, ''),
(36120, 3643, 17, 5, ''),
(36121, 3644, 1, 5, ''),
(36122, 3644, 2, 5, ''),
(36123, 3644, 5, 15, ''),
(36124, 3644, 7, 15, ''),
(36125, 3644, 8, 5, ''),
(36126, 3644, 10, 5, ''),
(36127, 3644, 12, 15, ''),
(36128, 3644, 14, 15, ''),
(36129, 3644, 15, 15, ''),
(36130, 3644, 17, 5, ''),
(36131, 3645, 1, 5, ''),
(36132, 3645, 2, 5, ''),
(36133, 3645, 5, 15, ''),
(36134, 3645, 7, 15, ''),
(36135, 3645, 8, 5, ''),
(36136, 3645, 10, 5, ''),
(36137, 3645, 12, 15, ''),
(36138, 3645, 14, 15, ''),
(36139, 3645, 15, 15, ''),
(36140, 3645, 17, 5, ''),
(36141, 3646, 1, 5, ''),
(36142, 3646, 2, 5, ''),
(36143, 3646, 5, 15, ''),
(36144, 3646, 7, 15, ''),
(36145, 3646, 8, 5, ''),
(36146, 3646, 10, 5, ''),
(36147, 3646, 12, 15, ''),
(36148, 3646, 14, 15, ''),
(36149, 3646, 15, 15, ''),
(36150, 3646, 17, 5, ''),
(36151, 3647, 1, 5, ''),
(36152, 3647, 2, 5, ''),
(36153, 3647, 5, 15, ''),
(36154, 3647, 7, 15, ''),
(36155, 3647, 8, 5, ''),
(36156, 3647, 10, 5, ''),
(36157, 3647, 12, 15, ''),
(36158, 3647, 14, 15, ''),
(36159, 3647, 15, 15, ''),
(36160, 3647, 17, 5, ''),
(36161, 3648, 1, 5, ''),
(36162, 3648, 2, 5, ''),
(36163, 3648, 5, 15, ''),
(36164, 3648, 7, 15, ''),
(36165, 3648, 8, 5, ''),
(36166, 3648, 10, 5, ''),
(36167, 3648, 12, 15, ''),
(36168, 3648, 14, 15, ''),
(36169, 3648, 15, 15, ''),
(36170, 3648, 17, 5, ''),
(36171, 3649, 1, 5, ''),
(36172, 3649, 2, 5, ''),
(36173, 3649, 5, 15, ''),
(36174, 3649, 7, 15, ''),
(36175, 3649, 8, 5, ''),
(36176, 3649, 10, 5, ''),
(36177, 3649, 12, 15, ''),
(36178, 3649, 14, 15, ''),
(36179, 3649, 15, 15, ''),
(36180, 3649, 17, 5, ''),
(36181, 3650, 1, 5, ''),
(36182, 3650, 2, 5, ''),
(36183, 3650, 5, 15, ''),
(36184, 3650, 7, 15, ''),
(36185, 3650, 8, 5, ''),
(36186, 3650, 10, 5, ''),
(36187, 3650, 12, 15, ''),
(36188, 3650, 14, 15, ''),
(36189, 3650, 15, 15, ''),
(36190, 3650, 17, 5, ''),
(36191, 3651, 1, 5, ''),
(36192, 3651, 2, 5, ''),
(36193, 3651, 5, 15, ''),
(36194, 3651, 7, 15, ''),
(36195, 3651, 8, 5, ''),
(36196, 3651, 10, 5, ''),
(36197, 3651, 12, 15, ''),
(36198, 3651, 14, 15, ''),
(36199, 3651, 15, 15, ''),
(36200, 3651, 17, 5, ''),
(36201, 3652, 1, 5, ''),
(36202, 3652, 2, 5, ''),
(36203, 3652, 5, 15, ''),
(36204, 3652, 7, 15, ''),
(36205, 3652, 8, 5, ''),
(36206, 3652, 10, 5, ''),
(36207, 3652, 12, 15, ''),
(36208, 3652, 14, 15, ''),
(36209, 3652, 15, 15, ''),
(36210, 3652, 17, 5, ''),
(36211, 3653, 1, 5, ''),
(36212, 3653, 2, 5, ''),
(36213, 3653, 5, 15, ''),
(36214, 3653, 7, 15, ''),
(36215, 3653, 8, 5, ''),
(36216, 3653, 10, 5, ''),
(36217, 3653, 12, 15, ''),
(36218, 3653, 14, 15, ''),
(36219, 3653, 15, 15, ''),
(36220, 3653, 17, 5, ''),
(36221, 3654, 1, 5, ''),
(36222, 3654, 2, 5, ''),
(36223, 3654, 5, 15, ''),
(36224, 3654, 7, 15, ''),
(36225, 3654, 8, 5, ''),
(36226, 3654, 10, 5, ''),
(36227, 3654, 12, 15, ''),
(36228, 3654, 14, 15, ''),
(36229, 3654, 15, 15, ''),
(36230, 3654, 17, 5, ''),
(36231, 3655, 1, 5, ''),
(36232, 3655, 2, 5, ''),
(36233, 3655, 5, 15, ''),
(36234, 3655, 7, 15, ''),
(36235, 3655, 8, 5, ''),
(36236, 3655, 10, 5, ''),
(36237, 3655, 12, 15, ''),
(36238, 3655, 14, 15, ''),
(36239, 3655, 15, 15, ''),
(36240, 3655, 17, 5, ''),
(36241, 3656, 1, 5, ''),
(36242, 3656, 2, 5, ''),
(36243, 3656, 5, 15, ''),
(36244, 3656, 7, 15, ''),
(36245, 3656, 8, 5, ''),
(36246, 3656, 10, 5, ''),
(36247, 3656, 12, 15, ''),
(36248, 3656, 14, 15, ''),
(36249, 3656, 15, 15, ''),
(36250, 3656, 17, 5, ''),
(36251, 3657, 1, 5, ''),
(36252, 3657, 2, 5, ''),
(36253, 3657, 5, 15, ''),
(36254, 3657, 7, 15, ''),
(36255, 3657, 8, 5, ''),
(36256, 3657, 10, 5, ''),
(36257, 3657, 12, 15, ''),
(36258, 3657, 14, 15, ''),
(36259, 3657, 15, 15, ''),
(36260, 3657, 17, 5, ''),
(36261, 3658, 1, 5, ''),
(36262, 3658, 2, 5, ''),
(36263, 3658, 5, 15, ''),
(36264, 3658, 7, 15, ''),
(36265, 3658, 8, 5, ''),
(36266, 3658, 10, 5, ''),
(36267, 3658, 12, 15, ''),
(36268, 3658, 14, 0, 'Improper Notes: The agent failed to mention the correct details shared with the customer'),
(36269, 3658, 15, 15, ''),
(36270, 3658, 17, 5, ''),
(36271, 3659, 1, 5, ''),
(36272, 3659, 2, 5, ''),
(36273, 3659, 5, 15, ''),
(36274, 3659, 7, 15, ''),
(36275, 3659, 8, 5, ''),
(36276, 3659, 10, 5, ''),
(36277, 3659, 12, 15, ''),
(36278, 3659, 14, 15, ''),
(36279, 3659, 15, 15, ''),
(36280, 3659, 17, 5, ''),
(36281, 3660, 1, 5, ''),
(36282, 3660, 2, 5, ''),
(36283, 3660, 5, 15, ''),
(36284, 3660, 7, 15, ''),
(36285, 3660, 8, 5, ''),
(36286, 3660, 10, 5, ''),
(36287, 3660, 12, 15, ''),
(36288, 3660, 14, 0, 'Improper Notes: The agent failed to mention that the student\'s father also informed that the subscription might be deactivated'),
(36289, 3660, 15, 15, ''),
(36290, 3660, 17, 5, ''),
(36291, 3661, 1, 0, 'The agent failed to give assurance to the customer'),
(36292, 3661, 2, 5, ''),
(36293, 3661, 5, 15, ''),
(36294, 3661, 7, 15, ''),
(36295, 3661, 8, 5, ''),
(36296, 3661, 10, 5, ''),
(36297, 3661, 12, 15, ''),
(36298, 3661, 14, 15, ''),
(36299, 3661, 15, 15, ''),
(36300, 3661, 17, 5, ''),
(36301, 3662, 1, 5, ''),
(36302, 3662, 2, 5, ''),
(36303, 3662, 5, 15, ''),
(36304, 3662, 7, 15, ''),
(36305, 3662, 8, 5, ''),
(36306, 3662, 10, 5, ''),
(36307, 3662, 12, 15, ''),
(36308, 3662, 14, 15, ''),
(36309, 3662, 15, 15, ''),
(36310, 3662, 17, 5, ''),
(36311, 3663, 1, 5, ''),
(36312, 3663, 2, 5, ''),
(36313, 3663, 5, 15, ''),
(36314, 3663, 7, 15, ''),
(36315, 3663, 8, 5, ''),
(36316, 3663, 10, 5, ''),
(36317, 3663, 12, 15, ''),
(36318, 3663, 14, 15, ''),
(36319, 3663, 15, 15, ''),
(36320, 3663, 17, 5, ''),
(36321, 3664, 1, 5, ''),
(36322, 3664, 2, 5, ''),
(36323, 3664, 5, 15, ''),
(36324, 3664, 7, 15, ''),
(36325, 3664, 8, 5, ''),
(36326, 3664, 10, 5, ''),
(36327, 3664, 12, 15, ''),
(36328, 3664, 14, 15, ''),
(36329, 3664, 15, 15, ''),
(36330, 3664, 17, 5, ''),
(36331, 3665, 1, 5, ''),
(36332, 3665, 2, 5, ''),
(36333, 3665, 5, 15, ''),
(36334, 3665, 7, 15, ''),
(36335, 3665, 8, 5, ''),
(36336, 3665, 10, 5, ''),
(36337, 3665, 12, 15, ''),
(36338, 3665, 14, 15, ''),
(36339, 3665, 15, 15, ''),
(36340, 3665, 17, 5, ''),
(36341, 3666, 1, 5, ''),
(36342, 3666, 2, 5, ''),
(36343, 3666, 5, 15, ''),
(36344, 3666, 7, 15, ''),
(36345, 3666, 8, 5, ''),
(36346, 3666, 10, 5, ''),
(36347, 3666, 12, 15, ''),
(36348, 3666, 14, 0, 'Improper Notes: The agent mentioned an incorrect DB wallet debited amount in the ticket'),
(36349, 3666, 15, 15, ''),
(36350, 3666, 17, 5, ''),
(36351, 3667, 1, 5, ''),
(36352, 3667, 2, 5, ''),
(36353, 3667, 5, 15, ''),
(36354, 3667, 7, 15, ''),
(36355, 3667, 8, 5, ''),
(36356, 3667, 10, 5, ''),
(36357, 3667, 12, 15, ''),
(36358, 3667, 14, 15, ''),
(36359, 3667, 15, 15, ''),
(36360, 3667, 17, 5, ''),
(36361, 3668, 1, 5, ''),
(36362, 3668, 2, 5, ''),
(36363, 3668, 5, 15, ''),
(36364, 3668, 7, 15, ''),
(36365, 3668, 8, 5, ''),
(36366, 3668, 10, 5, ''),
(36367, 3668, 12, 15, ''),
(36368, 3668, 14, 15, ''),
(36369, 3668, 15, 15, ''),
(36370, 3668, 17, 0, 'Delayed Opening: The agent opened the call at 16 seconds'),
(36371, 3669, 1, 5, ''),
(36372, 3669, 2, 5, ''),
(36373, 3669, 5, 15, ''),
(36374, 3669, 7, 15, ''),
(36375, 3669, 8, 5, ''),
(36376, 3669, 10, 5, ''),
(36377, 3669, 12, 15, ''),
(36378, 3669, 14, 15, ''),
(36379, 3669, 15, 15, ''),
(36380, 3669, 17, 5, ''),
(36381, 3670, 1, 5, ''),
(36382, 3670, 2, 5, ''),
(36383, 3670, 5, 15, ''),
(36384, 3670, 7, 15, ''),
(36385, 3670, 8, 5, ''),
(36386, 3670, 10, 5, ''),
(36387, 3670, 12, 15, ''),
(36388, 3670, 14, 15, ''),
(36389, 3670, 15, 15, ''),
(36390, 3670, 17, 5, ''),
(36391, 3671, 1, 5, ''),
(36392, 3671, 2, 5, ''),
(36393, 3671, 5, 15, ''),
(36394, 3671, 7, 15, ''),
(36395, 3671, 8, 5, ''),
(36396, 3671, 10, 5, ''),
(36397, 3671, 12, 15, ''),
(36398, 3671, 14, 15, ''),
(36399, 3671, 15, 15, ''),
(36400, 3671, 17, 5, ''),
(36401, 3672, 1, 5, ''),
(36402, 3672, 2, 5, ''),
(36403, 3672, 5, 15, ''),
(36404, 3672, 7, 15, ''),
(36405, 3672, 8, 5, ''),
(36406, 3672, 10, 5, ''),
(36407, 3672, 12, 15, ''),
(36408, 3672, 14, 15, ''),
(36409, 3672, 15, 15, ''),
(36410, 3672, 17, 5, ''),
(36411, 3673, 1, 5, ''),
(36412, 3673, 2, 5, ''),
(36413, 3673, 5, 15, ''),
(36414, 3673, 7, 15, ''),
(36415, 3673, 8, 5, ''),
(36416, 3673, 10, 5, ''),
(36417, 3673, 12, 15, ''),
(36418, 3673, 14, 15, ''),
(36419, 3673, 15, 15, ''),
(36420, 3673, 17, 5, ''),
(36421, 3674, 1, 5, ''),
(36422, 3674, 2, 5, ''),
(36423, 3674, 5, 15, ''),
(36424, 3674, 7, 15, ''),
(36425, 3674, 8, 5, ''),
(36426, 3674, 10, 5, ''),
(36427, 3674, 12, 15, ''),
(36428, 3674, 14, 15, ''),
(36429, 3674, 15, 15, ''),
(36430, 3674, 17, 5, ''),
(36431, 3675, 1, 5, ''),
(36432, 3675, 2, 5, ''),
(36433, 3675, 5, 15, ''),
(36434, 3675, 7, 15, ''),
(36435, 3675, 8, 5, ''),
(36436, 3675, 10, 5, ''),
(36437, 3675, 12, 15, ''),
(36438, 3675, 14, 15, ''),
(36439, 3675, 15, 15, ''),
(36440, 3675, 17, 5, ''),
(36441, 3676, 1, 5, ''),
(36442, 3676, 2, 5, ''),
(36443, 3676, 5, 15, ''),
(36444, 3676, 7, 15, ''),
(36445, 3676, 8, 5, ''),
(36446, 3676, 10, 5, ''),
(36447, 3676, 12, 15, ''),
(36448, 3676, 14, 15, ''),
(36449, 3676, 15, 15, ''),
(36450, 3676, 17, 5, ''),
(36451, 3677, 1, 5, ''),
(36452, 3677, 2, 5, ''),
(36453, 3677, 5, 15, ''),
(36454, 3677, 7, 15, ''),
(36455, 3677, 8, 5, ''),
(36456, 3677, 10, 5, ''),
(36457, 3677, 12, 15, ''),
(36458, 3677, 14, 0, 'IMPROPER NOTES: Poor note quality, The agent should mention the call details properly.'),
(36459, 3677, 15, 15, ''),
(36460, 3677, 17, 5, ''),
(36461, 3678, 1, 5, ''),
(36462, 3678, 2, 5, ''),
(36463, 3678, 5, 15, ''),
(36464, 3678, 7, 15, ''),
(36465, 3678, 8, 5, ''),
(36466, 3678, 10, 5, ''),
(36467, 3678, 12, 15, ''),
(36468, 3678, 14, 15, ''),
(36469, 3678, 15, 15, ''),
(36470, 3678, 17, 5, ''),
(36471, 3679, 1, 5, ''),
(36472, 3679, 2, 5, ''),
(36473, 3679, 5, 15, ''),
(36474, 3679, 7, 15, ''),
(36475, 3679, 8, 5, ''),
(36476, 3679, 10, 5, ''),
(36477, 3679, 12, 15, ''),
(36478, 3679, 14, 15, ''),
(36479, 3679, 15, 15, ''),
(36480, 3679, 17, 5, ''),
(36481, 3680, 1, 5, ''),
(36482, 3680, 2, 5, ''),
(36483, 3680, 5, 15, ''),
(36484, 3680, 7, 15, ''),
(36485, 3680, 8, 5, ''),
(36486, 3680, 10, 5, ''),
(36487, 3680, 12, 15, ''),
(36488, 3680, 14, 15, ''),
(36489, 3680, 15, 15, ''),
(36490, 3680, 17, 5, ''),
(36491, 3681, 1, 5, ''),
(36492, 3681, 2, 5, ''),
(36493, 3681, 5, 15, ''),
(36494, 3681, 7, 15, ''),
(36495, 3681, 8, 5, ''),
(36496, 3681, 10, 5, ''),
(36497, 3681, 12, 15, ''),
(36498, 3681, 14, 15, ''),
(36499, 3681, 15, 15, ''),
(36500, 3681, 17, 5, ''),
(36501, 3682, 1, 5, ''),
(36502, 3682, 2, 5, ''),
(36503, 3682, 5, 15, ''),
(36504, 3682, 7, 15, ''),
(36505, 3682, 8, 5, ''),
(36506, 3682, 10, 5, ''),
(36507, 3682, 12, 15, ''),
(36508, 3682, 14, 15, ''),
(36509, 3682, 15, 15, ''),
(36510, 3682, 17, 5, ''),
(36511, 3683, 1, 5, ''),
(36512, 3683, 2, 5, ''),
(36513, 3683, 5, 15, ''),
(36514, 3683, 7, 15, ''),
(36515, 3683, 8, 5, ''),
(36516, 3683, 10, 5, ''),
(36517, 3683, 12, 15, ''),
(36518, 3683, 14, 15, ''),
(36519, 3683, 15, 15, ''),
(36520, 3683, 17, 5, ''),
(36521, 3684, 1, 5, ''),
(36522, 3684, 2, 5, ''),
(36523, 3684, 5, 15, ''),
(36524, 3684, 7, 0, 'Improper Resolution: The agent shared an incorrect resolution with the customer regarding Tutopia Live'),
(36525, 3684, 8, 5, ''),
(36526, 3684, 10, 5, ''),
(36527, 3684, 12, 15, ''),
(36528, 3684, 14, 0, ' Improper Notes; The agent mentioned incorrect details in the ticket'),
(36529, 3684, 15, 15, ''),
(36530, 3684, 17, 5, ''),
(36531, 3685, 1, 5, ''),
(36532, 3685, 2, 5, ''),
(36533, 3685, 5, 15, ''),
(36534, 3685, 7, 15, ''),
(36535, 3685, 8, 5, ''),
(36536, 3685, 10, 5, ''),
(36537, 3685, 12, 15, ''),
(36538, 3685, 14, 15, ''),
(36539, 3685, 15, 15, ''),
(36540, 3685, 17, 5, ''),
(36541, 3686, 1, 5, ''),
(36542, 3686, 2, 5, ''),
(36543, 3686, 5, 15, ''),
(36544, 3686, 7, 15, ''),
(36545, 3686, 8, 5, ''),
(36546, 3686, 10, 5, ''),
(36547, 3686, 12, 15, ''),
(36548, 3686, 14, 0, 'IMPROPER NOTES: The agent notes quality is poor, Agent should mention all important details '),
(36549, 3686, 15, 15, ''),
(36550, 3686, 17, 5, ''),
(36551, 3687, 1, 5, ''),
(36552, 3687, 2, 5, ''),
(36553, 3687, 5, 15, ''),
(36554, 3687, 7, 15, ''),
(36555, 3687, 8, 5, ''),
(36556, 3687, 10, 5, ''),
(36557, 3687, 12, 15, ''),
(36558, 3687, 14, 15, ''),
(36559, 3687, 15, 15, ''),
(36560, 3687, 17, 5, ''),
(36561, 3688, 1, 5, ''),
(36562, 3688, 2, 5, ''),
(36563, 3688, 5, 15, ''),
(36564, 3688, 7, 15, ''),
(36565, 3688, 8, 5, ''),
(36566, 3688, 10, 5, ''),
(36567, 3688, 12, 15, ''),
(36568, 3688, 14, 15, ''),
(36569, 3688, 15, 15, ''),
(36570, 3688, 17, 5, ''),
(36571, 3689, 1, 5, ''),
(36572, 3689, 2, 5, ''),
(36573, 3689, 5, 15, ''),
(36574, 3689, 7, 15, ''),
(36575, 3689, 8, 5, ''),
(36576, 3689, 10, 5, ''),
(36577, 3689, 12, 15, ''),
(36578, 3689, 14, 15, ''),
(36579, 3689, 15, 15, ''),
(36580, 3689, 17, 5, ''),
(36581, 3690, 1, 5, ''),
(36582, 3690, 2, 5, ''),
(36583, 3690, 5, 15, ''),
(36584, 3690, 7, 15, ''),
(36585, 3690, 8, 5, ''),
(36586, 3690, 10, 5, ''),
(36587, 3690, 12, 15, ''),
(36588, 3690, 14, 15, ''),
(36589, 3690, 15, 15, ''),
(36590, 3690, 17, 5, ''),
(36591, 3691, 1, 5, ''),
(36592, 3691, 2, 5, ''),
(36593, 3691, 5, 15, ''),
(36594, 3691, 7, 15, ''),
(36595, 3691, 8, 5, ''),
(36596, 3691, 10, 5, ''),
(36597, 3691, 12, 15, ''),
(36598, 3691, 14, 15, ''),
(36599, 3691, 15, 15, ''),
(36600, 3691, 17, 5, ''),
(36601, 3692, 1, 5, ''),
(36602, 3692, 2, 5, ''),
(36603, 3692, 5, 15, ''),
(36604, 3692, 7, 15, ''),
(36605, 3692, 8, 5, ''),
(36606, 3692, 10, 5, ''),
(36607, 3692, 12, 15, ''),
(36608, 3692, 14, 15, ''),
(36609, 3692, 15, 15, ''),
(36610, 3692, 17, 5, ''),
(36611, 3693, 1, 5, ''),
(36612, 3693, 2, 5, ''),
(36613, 3693, 5, 15, ''),
(36614, 3693, 7, 15, ''),
(36615, 3693, 8, 5, ''),
(36616, 3693, 10, 5, ''),
(36617, 3693, 12, 15, ''),
(36618, 3693, 14, 15, ''),
(36619, 3693, 15, 15, ''),
(36620, 3693, 17, 5, ''),
(36621, 3694, 1, 5, ''),
(36622, 3694, 2, 5, ''),
(36623, 3694, 5, 15, ''),
(36624, 3694, 7, 15, ''),
(36625, 3694, 8, 5, ''),
(36626, 3694, 10, 5, ''),
(36627, 3694, 12, 15, ''),
(36628, 3694, 14, 15, ''),
(36629, 3694, 15, 15, ''),
(36630, 3694, 17, 5, ''),
(36631, 3695, 1, 5, ''),
(36632, 3695, 2, 5, ''),
(36633, 3695, 5, 15, ''),
(36634, 3695, 7, 15, ''),
(36635, 3695, 8, 5, ''),
(36636, 3695, 10, 5, ''),
(36637, 3695, 12, 15, ''),
(36638, 3695, 14, 0, 'Improper Notes: The agent shared the live class charges in the call but failed to mention the same in the ticket'),
(36639, 3695, 15, 15, ''),
(36640, 3695, 17, 5, ''),
(36641, 3696, 1, 5, ''),
(36642, 3696, 2, 5, ''),
(36643, 3696, 5, 15, ''),
(36644, 3696, 7, 15, ''),
(36645, 3696, 8, 5, ''),
(36646, 3696, 10, 5, ''),
(36647, 3696, 12, 15, ''),
(36648, 3696, 14, 0, 'Delayed raising the ticket/Duplicate ticket creation'),
(36649, 3696, 15, 15, ''),
(36650, 3696, 17, 5, ''),
(36651, 3697, 1, 5, ''),
(36652, 3697, 2, 5, ''),
(36653, 3697, 5, 15, ''),
(36654, 3697, 7, 15, ''),
(36655, 3697, 8, 5, ''),
(36656, 3697, 10, 5, ''),
(36657, 3697, 12, 15, ''),
(36658, 3697, 14, 15, ''),
(36659, 3697, 15, 15, ''),
(36660, 3697, 17, 5, ''),
(36661, 3698, 1, 5, ''),
(36662, 3698, 2, 5, ''),
(36663, 3698, 5, 15, ''),
(36664, 3698, 7, 15, ''),
(36665, 3698, 8, 5, ''),
(36666, 3698, 10, 5, ''),
(36667, 3698, 12, 15, ''),
(36668, 3698, 14, 15, ''),
(36669, 3698, 15, 15, ''),
(36670, 3698, 17, 5, ''),
(36671, 3699, 1, 5, ''),
(36672, 3699, 2, 5, ''),
(36673, 3699, 5, 15, ''),
(36674, 3699, 7, 15, ''),
(36675, 3699, 8, 5, ''),
(36676, 3699, 10, 5, ''),
(36677, 3699, 12, 15, ''),
(36678, 3699, 14, 15, ''),
(36679, 3699, 15, 15, ''),
(36680, 3699, 17, 5, ''),
(36681, 3700, 1, 5, ''),
(36682, 3700, 2, 5, ''),
(36683, 3700, 5, 15, ''),
(36684, 3700, 7, 15, ''),
(36685, 3700, 8, 5, ''),
(36686, 3700, 10, 5, ''),
(36687, 3700, 12, 15, ''),
(36688, 3700, 14, 0, 'The Agent captured incorrect device details'),
(36689, 3700, 15, 15, ''),
(36690, 3700, 17, 5, ''),
(36691, 3701, 1, 5, ''),
(36692, 3701, 2, 5, ''),
(36693, 3701, 5, 15, ''),
(36694, 3701, 7, 15, ''),
(36695, 3701, 8, 5, ''),
(36696, 3701, 10, 5, ''),
(36697, 3701, 12, 15, ''),
(36698, 3701, 14, 15, ''),
(36699, 3701, 15, 15, ''),
(36700, 3701, 17, 5, ''),
(36701, 3702, 1, 5, ''),
(36702, 3702, 2, 5, ''),
(36703, 3702, 5, 15, ''),
(36704, 3702, 7, 15, ''),
(36705, 3702, 8, 5, ''),
(36706, 3702, 10, 5, ''),
(36707, 3702, 12, 15, ''),
(36708, 3702, 14, 15, ''),
(36709, 3702, 15, 15, ''),
(36710, 3702, 17, 5, ''),
(36711, 3703, 1, 5, ''),
(36712, 3703, 2, 5, ''),
(36713, 3703, 5, 15, ''),
(36714, 3703, 7, 15, ''),
(36715, 3703, 8, 5, ''),
(36716, 3703, 10, 5, ''),
(36717, 3703, 12, 15, ''),
(36718, 3703, 14, 0, 'A separate Ticket Should have been created for Study Material Sale'),
(36719, 3703, 15, 15, ''),
(36720, 3703, 17, 5, ''),
(36721, 3704, 1, 5, ''),
(36722, 3704, 2, 5, ''),
(36723, 3704, 5, 15, ''),
(36724, 3704, 7, 15, ''),
(36725, 3704, 8, 5, ''),
(36726, 3704, 10, 5, ''),
(36727, 3704, 12, 15, ''),
(36728, 3704, 14, 15, ''),
(36729, 3704, 15, 15, ''),
(36730, 3704, 17, 5, ''),
(36731, 3705, 1, 5, ''),
(36732, 3705, 2, 5, ''),
(36733, 3705, 5, 15, ''),
(36734, 3705, 7, 15, ''),
(36735, 3705, 8, 5, ''),
(36736, 3705, 10, 5, ''),
(36737, 3705, 12, 15, ''),
(36738, 3705, 14, 15, ''),
(36739, 3705, 15, 15, ''),
(36740, 3705, 17, 5, ''),
(36741, 3706, 1, 0, 'The agent failed to give assurance to the customer'),
(36742, 3706, 2, 5, ''),
(36743, 3706, 5, 15, ''),
(36744, 3706, 7, 15, ''),
(36745, 3706, 8, 5, ''),
(36746, 3706, 10, 5, ''),
(36747, 3706, 12, 15, ''),
(36748, 3706, 14, 15, ''),
(36749, 3706, 15, 15, ''),
(36750, 3706, 17, 5, ''),
(36751, 3707, 1, 5, ''),
(36752, 3707, 2, 5, ''),
(36753, 3707, 5, 15, ''),
(36754, 3707, 7, 15, ''),
(36755, 3707, 8, 5, ''),
(36756, 3707, 10, 5, ''),
(36757, 3707, 12, 15, ''),
(36758, 3707, 14, 0, 'The agent was unable to close the call properly but failed to mention the same in the ticket'),
(36759, 3707, 15, 15, ''),
(36760, 3707, 17, 5, ''),
(36761, 3708, 1, 5, ''),
(36762, 3708, 2, 5, ''),
(36763, 3708, 5, 15, ''),
(36764, 3708, 7, 15, ''),
(36765, 3708, 8, 5, ''),
(36766, 3708, 10, 5, ''),
(36767, 3708, 12, 15, ''),
(36768, 3708, 14, 15, ''),
(36769, 3708, 15, 15, ''),
(36770, 3708, 17, 5, ''),
(36771, 3709, 1, 5, ''),
(36772, 3709, 2, 5, ''),
(36773, 3709, 5, 15, ''),
(36774, 3709, 7, 15, ''),
(36775, 3709, 8, 5, ''),
(36776, 3709, 10, 5, ''),
(36777, 3709, 12, 15, ''),
(36778, 3709, 14, 15, ''),
(36779, 3709, 15, 15, ''),
(36780, 3709, 17, 5, ''),
(36781, 3710, 1, 5, ''),
(36782, 3710, 2, 5, ''),
(36783, 3710, 5, 15, ''),
(36784, 3710, 7, 15, ''),
(36785, 3710, 8, 5, ''),
(36786, 3710, 10, 5, ''),
(36787, 3710, 12, 15, ''),
(36788, 3710, 14, 15, ''),
(36789, 3710, 15, 15, ''),
(36790, 3710, 17, 5, ''),
(36791, 3711, 1, 5, ''),
(36792, 3711, 2, 5, ''),
(36793, 3711, 5, 15, ''),
(36794, 3711, 7, 15, ''),
(36795, 3711, 8, 5, ''),
(36796, 3711, 10, 5, ''),
(36797, 3711, 12, 15, ''),
(36798, 3711, 14, 15, ''),
(36799, 3711, 15, 15, ''),
(36800, 3711, 17, 5, ''),
(36801, 3712, 1, 5, ''),
(36802, 3712, 2, 5, ''),
(36803, 3712, 5, 15, ''),
(36804, 3712, 7, 15, ''),
(36805, 3712, 8, 5, ''),
(36806, 3712, 10, 5, ''),
(36807, 3712, 12, 15, ''),
(36808, 3712, 14, 15, ''),
(36809, 3712, 15, 15, ''),
(36810, 3712, 17, 5, ''),
(36811, 3713, 1, 5, ''),
(36812, 3713, 2, 5, ''),
(36813, 3713, 5, 15, ''),
(36814, 3713, 7, 15, ''),
(36815, 3713, 8, 5, ''),
(36816, 3713, 10, 5, ''),
(36817, 3713, 12, 15, ''),
(36818, 3713, 14, 15, ''),
(36819, 3713, 15, 15, ''),
(36820, 3713, 17, 5, ''),
(36821, 3714, 1, 5, ''),
(36822, 3714, 2, 5, ''),
(36823, 3714, 5, 15, ''),
(36824, 3714, 7, 15, ''),
(36825, 3714, 8, 5, ''),
(36826, 3714, 10, 5, ''),
(36827, 3714, 12, 15, ''),
(36828, 3714, 14, 15, ''),
(36829, 3714, 15, 15, ''),
(36830, 3714, 17, 5, ''),
(36831, 3715, 1, 5, ''),
(36832, 3715, 2, 5, ''),
(36833, 3715, 5, 15, ''),
(36834, 3715, 7, 15, ''),
(36835, 3715, 8, 5, ''),
(36836, 3715, 10, 5, ''),
(36837, 3715, 12, 15, ''),
(36838, 3715, 14, 0, 'The agent mentiond incorrect troubleshooting steps in the ticket. Which in the call agent did not followed'),
(36839, 3715, 15, 15, ''),
(36840, 3715, 17, 5, ''),
(36841, 3716, 1, 5, ''),
(36842, 3716, 2, 5, ''),
(36843, 3716, 5, 15, ''),
(36844, 3716, 7, 15, ''),
(36845, 3716, 8, 5, ''),
(36846, 3716, 10, 5, ''),
(36847, 3716, 12, 15, ''),
(36848, 3716, 14, 15, ''),
(36849, 3716, 15, 15, ''),
(36850, 3716, 17, 0, 'Delayed response detected: The agent opened the call at 16 seconds'),
(36851, 3717, 1, 5, ''),
(36852, 3717, 2, 5, ''),
(36853, 3717, 5, 15, ''),
(36854, 3717, 7, 15, ''),
(36855, 3717, 8, 5, ''),
(36856, 3717, 10, 5, ''),
(36857, 3717, 12, 15, ''),
(36858, 3717, 14, 15, ''),
(36859, 3717, 15, 15, ''),
(36860, 3717, 17, 5, ''),
(36861, 3718, 1, 5, ''),
(36862, 3718, 2, 5, ''),
(36863, 3718, 5, 15, ''),
(36864, 3718, 7, 15, ''),
(36865, 3718, 8, 5, ''),
(36866, 3718, 10, 5, ''),
(36867, 3718, 12, 15, ''),
(36868, 3718, 14, 15, ''),
(36869, 3718, 15, 15, ''),
(36870, 3718, 17, 5, ''),
(36871, 3719, 1, 5, ''),
(36872, 3719, 2, 5, ''),
(36873, 3719, 5, 15, ''),
(36874, 3719, 7, 15, ''),
(36875, 3719, 8, 5, ''),
(36876, 3719, 10, 5, ''),
(36877, 3719, 12, 15, ''),
(36878, 3719, 14, 15, ''),
(36879, 3719, 15, 15, ''),
(36880, 3719, 17, 5, ''),
(36881, 3720, 1, 5, ''),
(36882, 3720, 2, 5, ''),
(36883, 3720, 5, 15, ''),
(36884, 3720, 7, 15, ''),
(36885, 3720, 8, 5, ''),
(36886, 3720, 10, 5, ''),
(36887, 3720, 12, 15, ''),
(36888, 3720, 14, 15, ''),
(36889, 3720, 15, 15, ''),
(36890, 3720, 17, 5, ''),
(36891, 3721, 1, 5, ''),
(36892, 3721, 2, 5, ''),
(36893, 3721, 5, 15, ''),
(36894, 3721, 7, 15, ''),
(36895, 3721, 8, 5, ''),
(36896, 3721, 10, 5, ''),
(36897, 3721, 12, 15, ''),
(36898, 3721, 14, 0, 'The agent should have mentioned that he has informed the student to email info@tutopialearningapp.com when the student wanted to speak with hierarchy'),
(36899, 3721, 15, 15, ''),
(36900, 3721, 17, 5, ''),
(36901, 3722, 1, 5, ''),
(36902, 3722, 2, 5, ''),
(36903, 3722, 5, 15, ''),
(36904, 3722, 7, 15, ''),
(36905, 3722, 8, 5, ''),
(36906, 3722, 10, 5, ''),
(36907, 3722, 12, 15, ''),
(36908, 3722, 14, 15, ''),
(36909, 3722, 15, 15, ''),
(36910, 3722, 17, 5, ''),
(36911, 3723, 1, 5, ''),
(36912, 3723, 2, 5, ''),
(36913, 3723, 5, 15, ''),
(36914, 3723, 7, 15, ''),
(36915, 3723, 8, 5, ''),
(36916, 3723, 10, 5, ''),
(36917, 3723, 12, 15, ''),
(36918, 3723, 14, 15, ''),
(36919, 3723, 15, 15, ''),
(36920, 3723, 17, 5, ''),
(36921, 3724, 1, 5, ''),
(36922, 3724, 2, 5, ''),
(36923, 3724, 5, 15, ''),
(36924, 3724, 7, 15, ''),
(36925, 3724, 8, 5, ''),
(36926, 3724, 10, 5, ''),
(36927, 3724, 12, 15, ''),
(36928, 3724, 14, 15, ''),
(36929, 3724, 15, 15, ''),
(36930, 3724, 17, 5, ''),
(36931, 3725, 1, 5, ''),
(36932, 3725, 2, 5, ''),
(36933, 3725, 5, 15, ''),
(36934, 3725, 7, 15, ''),
(36935, 3725, 8, 5, ''),
(36936, 3725, 10, 5, ''),
(36937, 3725, 12, 15, ''),
(36938, 3725, 14, 15, ''),
(36939, 3725, 15, 15, ''),
(36940, 3725, 17, 5, ''),
(36941, 3726, 1, 5, ''),
(36942, 3726, 2, 5, ''),
(36943, 3726, 5, 15, ''),
(36944, 3726, 7, 15, ''),
(36945, 3726, 8, 5, ''),
(36946, 3726, 10, 5, ''),
(36947, 3726, 12, 15, ''),
(36948, 3726, 14, 15, ''),
(36949, 3726, 15, 15, ''),
(36950, 3726, 17, 5, ''),
(36951, 3727, 1, 5, ''),
(36952, 3727, 2, 5, ''),
(36953, 3727, 5, 15, ''),
(36954, 3727, 7, 15, ''),
(36955, 3727, 8, 5, ''),
(36956, 3727, 10, 5, ''),
(36957, 3727, 12, 15, ''),
(36958, 3727, 14, 15, ''),
(36959, 3727, 15, 15, ''),
(36960, 3727, 17, 5, ''),
(36961, 3728, 1, 5, ''),
(36962, 3728, 2, 5, ''),
(36963, 3728, 5, 15, ''),
(36964, 3728, 7, 15, ''),
(36965, 3728, 8, 5, ''),
(36966, 3728, 10, 5, ''),
(36967, 3728, 12, 15, ''),
(36968, 3728, 14, 15, ''),
(36969, 3728, 15, 15, ''),
(36970, 3728, 17, 5, ''),
(36971, 3729, 1, 5, ''),
(36972, 3729, 2, 5, ''),
(36973, 3729, 5, 15, ''),
(36974, 3729, 7, 15, ''),
(36975, 3729, 8, 5, ''),
(36976, 3729, 10, 5, ''),
(36977, 3729, 12, 15, ''),
(36978, 3729, 14, 0, 'The agent could not close the call, and failed to mention the same in the ticket'),
(36979, 3729, 15, 15, ''),
(36980, 3729, 17, 5, ''),
(36981, 3730, 1, 5, ''),
(36982, 3730, 2, 5, ''),
(36983, 3730, 5, 15, ''),
(36984, 3730, 7, 15, ''),
(36985, 3730, 8, 5, ''),
(36986, 3730, 10, 5, ''),
(36987, 3730, 12, 15, ''),
(36988, 3730, 14, 15, ''),
(36989, 3730, 15, 15, ''),
(36990, 3730, 17, 5, ''),
(36991, 3731, 1, 5, ''),
(36992, 3731, 2, 5, ''),
(36993, 3731, 5, 15, ''),
(36994, 3731, 7, 15, ''),
(36995, 3731, 8, 5, ''),
(36996, 3731, 10, 5, ''),
(36997, 3731, 12, 15, ''),
(36998, 3731, 14, 15, ''),
(36999, 3731, 15, 15, ''),
(37000, 3731, 17, 5, ''),
(37001, 3732, 1, 5, ''),
(37002, 3732, 2, 5, ''),
(37003, 3732, 5, 15, ''),
(37004, 3732, 7, 15, ''),
(37005, 3732, 8, 5, ''),
(37006, 3732, 10, 5, ''),
(37007, 3732, 12, 15, ''),
(37008, 3732, 14, 15, ''),
(37009, 3732, 15, 15, ''),
(37010, 3732, 17, 5, ''),
(37011, 3733, 1, 5, ''),
(37012, 3733, 2, 5, ''),
(37013, 3733, 5, 15, ''),
(37014, 3733, 7, 15, ''),
(37015, 3733, 8, 5, ''),
(37016, 3733, 10, 5, ''),
(37017, 3733, 12, 15, ''),
(37018, 3733, 14, 15, ''),
(37019, 3733, 15, 15, ''),
(37020, 3733, 17, 5, ''),
(37021, 3734, 1, 5, ''),
(37022, 3734, 2, 5, ''),
(37023, 3734, 5, 15, ''),
(37024, 3734, 7, 15, ''),
(37025, 3734, 8, 5, ''),
(37026, 3734, 10, 5, ''),
(37027, 3734, 12, 15, ''),
(37028, 3734, 14, 15, ''),
(37029, 3734, 15, 15, ''),
(37030, 3734, 17, 5, ''),
(37031, 3735, 1, 5, ''),
(37032, 3735, 2, 5, ''),
(37033, 3735, 5, 15, ''),
(37034, 3735, 7, 15, ''),
(37035, 3735, 8, 5, ''),
(37036, 3735, 10, 5, ''),
(37037, 3735, 12, 15, ''),
(37038, 3735, 14, 0, 'The student also discussed Tutopia Plus but no mention of the same in the ticket.'),
(37039, 3735, 15, 15, ''),
(37040, 3735, 17, 5, ''),
(37041, 3736, 1, 5, ''),
(37042, 3736, 2, 5, ''),
(37043, 3736, 5, 15, ''),
(37044, 3736, 7, 15, ''),
(37045, 3736, 8, 5, ''),
(37046, 3736, 10, 5, ''),
(37047, 3736, 12, 15, ''),
(37048, 3736, 14, 15, ''),
(37049, 3736, 15, 15, ''),
(37050, 3736, 17, 5, ''),
(37051, 3737, 1, 5, ''),
(37052, 3737, 2, 5, ''),
(37053, 3737, 5, 15, ''),
(37054, 3737, 7, 15, ''),
(37055, 3737, 8, 5, ''),
(37056, 3737, 10, 5, ''),
(37057, 3737, 12, 15, ''),
(37058, 3737, 14, 15, ''),
(37059, 3737, 15, 15, ''),
(37060, 3737, 17, 5, ''),
(37061, 3738, 1, 5, ''),
(37062, 3738, 2, 5, ''),
(37063, 3738, 5, 15, ''),
(37064, 3738, 7, 15, ''),
(37065, 3738, 8, 5, ''),
(37066, 3738, 10, 5, ''),
(37067, 3738, 12, 15, ''),
(37068, 3738, 14, 15, ''),
(37069, 3738, 15, 15, ''),
(37070, 3738, 17, 5, ''),
(37071, 3739, 1, 5, ''),
(37072, 3739, 2, 5, ''),
(37073, 3739, 5, 15, ''),
(37074, 3739, 7, 15, ''),
(37075, 3739, 8, 5, ''),
(37076, 3739, 10, 5, ''),
(37077, 3739, 12, 15, ''),
(37078, 3739, 14, 15, ''),
(37079, 3739, 15, 15, ''),
(37080, 3739, 17, 5, ''),
(37081, 3740, 1, 5, ''),
(37082, 3740, 2, 5, ''),
(37083, 3740, 5, 15, ''),
(37084, 3740, 7, 15, ''),
(37085, 3740, 8, 5, ''),
(37086, 3740, 10, 5, ''),
(37087, 3740, 12, 15, ''),
(37088, 3740, 14, 0, 'The agent should have probed the customer to get the exact error message'),
(37089, 3740, 15, 15, ''),
(37090, 3740, 17, 5, ''),
(37091, 3741, 1, 5, ''),
(37092, 3741, 2, 5, ''),
(37093, 3741, 5, 15, ''),
(37094, 3741, 7, 15, ''),
(37095, 3741, 8, 5, ''),
(37096, 3741, 10, 5, ''),
(37097, 3741, 12, 15, ''),
(37098, 3741, 14, 0, 'The agent mentioned in the notes that he completed the call which is incorrect.'),
(37099, 3741, 15, 15, ''),
(37100, 3741, 17, 5, ''),
(37101, 3742, 1, 0, 'The agent failed to give assurance to the customer'),
(37102, 3742, 2, 5, ''),
(37103, 3742, 5, 15, ''),
(37104, 3742, 7, 15, ''),
(37105, 3742, 8, 5, ''),
(37106, 3742, 10, 5, ''),
(37107, 3742, 12, 15, ''),
(37108, 3742, 14, 15, ''),
(37109, 3742, 15, 15, ''),
(37110, 3742, 17, 5, ''),
(37111, 3743, 1, 5, ''),
(37112, 3743, 2, 5, ''),
(37113, 3743, 5, 15, ''),
(37114, 3743, 7, 15, ''),
(37115, 3743, 8, 5, ''),
(37116, 3743, 10, 5, ''),
(37117, 3743, 12, 15, ''),
(37118, 3743, 14, 15, ''),
(37119, 3743, 15, 15, ''),
(37120, 3743, 17, 5, ''),
(37121, 3744, 1, 5, ''),
(37122, 3744, 2, 5, ''),
(37123, 3744, 5, 15, ''),
(37124, 3744, 7, 15, ''),
(37125, 3744, 8, 5, ''),
(37126, 3744, 10, 5, ''),
(37127, 3744, 12, 15, ''),
(37128, 3744, 14, 15, ''),
(37129, 3744, 15, 15, ''),
(37130, 3744, 17, 5, ''),
(37131, 3745, 1, 5, ''),
(37132, 3745, 2, 5, ''),
(37133, 3745, 5, 15, ''),
(37134, 3745, 7, 15, ''),
(37135, 3745, 8, 5, ''),
(37136, 3745, 10, 5, ''),
(37137, 3745, 12, 15, ''),
(37138, 3745, 14, 15, ''),
(37139, 3745, 15, 15, ''),
(37140, 3745, 17, 5, ''),
(37141, 3746, 1, 5, ''),
(37142, 3746, 2, 5, ''),
(37143, 3746, 5, 15, ''),
(37144, 3746, 7, 15, ''),
(37145, 3746, 8, 5, ''),
(37146, 3746, 10, 5, ''),
(37147, 3746, 12, 15, ''),
(37148, 3746, 14, 15, ''),
(37149, 3746, 15, 15, ''),
(37150, 3746, 17, 5, ''),
(37151, 3747, 1, 5, ''),
(37152, 3747, 2, 5, ''),
(37153, 3747, 5, 15, ''),
(37154, 3747, 7, 15, ''),
(37155, 3747, 8, 5, ''),
(37156, 3747, 10, 5, ''),
(37157, 3747, 12, 15, ''),
(37158, 3747, 14, 15, ''),
(37159, 3747, 15, 15, ''),
(37160, 3747, 17, 5, ''),
(37161, 3748, 1, 5, ''),
(37162, 3748, 2, 5, ''),
(37163, 3748, 5, 15, ''),
(37164, 3748, 7, 15, ''),
(37165, 3748, 8, 5, ''),
(37166, 3748, 10, 5, ''),
(37167, 3748, 12, 15, ''),
(37168, 3748, 14, 0, 'The agent closed the call but failed to resolve the ticket and kept pending.'),
(37169, 3748, 15, 15, ''),
(37170, 3748, 17, 5, ''),
(37171, 3749, 1, 5, ''),
(37172, 3749, 2, 5, ''),
(37173, 3749, 5, 15, ''),
(37174, 3749, 7, 15, ''),
(37175, 3749, 8, 5, ''),
(37176, 3749, 10, 5, ''),
(37177, 3749, 12, 15, ''),
(37178, 3749, 14, 15, ''),
(37179, 3749, 15, 15, ''),
(37180, 3749, 17, 5, ''),
(37181, 3750, 1, 5, ''),
(37182, 3750, 2, 5, ''),
(37183, 3750, 5, 15, ''),
(37184, 3750, 7, 15, ''),
(37185, 3750, 8, 5, ''),
(37186, 3750, 10, 5, ''),
(37187, 3750, 12, 15, ''),
(37188, 3750, 14, 15, ''),
(37189, 3750, 15, 15, ''),
(37190, 3750, 17, 5, ''),
(37191, 3751, 1, 5, ''),
(37192, 3751, 2, 5, ''),
(37193, 3751, 5, 15, ''),
(37194, 3751, 7, 15, ''),
(37195, 3751, 8, 5, ''),
(37196, 3751, 10, 5, ''),
(37197, 3751, 12, 15, ''),
(37198, 3751, 14, 15, ''),
(37199, 3751, 15, 15, ''),
(37200, 3751, 17, 5, ''),
(37201, 3752, 1, 5, ''),
(37202, 3752, 2, 5, ''),
(37203, 3752, 5, 15, ''),
(37204, 3752, 7, 15, ''),
(37205, 3752, 8, 5, ''),
(37206, 3752, 10, 5, ''),
(37207, 3752, 12, 15, ''),
(37208, 3752, 14, 15, ''),
(37209, 3752, 15, 15, ''),
(37210, 3752, 17, 5, ''),
(37211, 3753, 1, 5, ''),
(37212, 3753, 2, 5, ''),
(37213, 3753, 5, 15, ''),
(37214, 3753, 7, 15, ''),
(37215, 3753, 8, 5, ''),
(37216, 3753, 10, 5, ''),
(37217, 3753, 12, 15, ''),
(37218, 3753, 14, 15, ''),
(37219, 3753, 15, 15, ''),
(37220, 3753, 17, 5, ''),
(37221, 3754, 1, 5, ''),
(37222, 3754, 2, 5, ''),
(37223, 3754, 5, 15, ''),
(37224, 3754, 7, 15, ''),
(37225, 3754, 8, 5, ''),
(37226, 3754, 10, 5, ''),
(37227, 3754, 12, 15, ''),
(37228, 3754, 14, 15, ''),
(37229, 3754, 15, 15, ''),
(37230, 3754, 17, 5, ''),
(37231, 3755, 1, 5, ''),
(37232, 3755, 2, 5, ''),
(37233, 3755, 5, 15, ''),
(37234, 3755, 7, 15, ''),
(37235, 3755, 8, 5, ''),
(37236, 3755, 10, 5, ''),
(37237, 3755, 12, 15, ''),
(37238, 3755, 14, 15, ''),
(37239, 3755, 15, 15, ''),
(37240, 3755, 17, 5, ''),
(37241, 3756, 1, 5, ''),
(37242, 3756, 2, 5, ''),
(37243, 3756, 5, 15, ''),
(37244, 3756, 7, 15, ''),
(37245, 3756, 8, 5, ''),
(37246, 3756, 10, 5, ''),
(37247, 3756, 12, 15, ''),
(37248, 3756, 14, 15, ''),
(37249, 3756, 15, 15, ''),
(37250, 3756, 17, 5, ''),
(37251, 3757, 1, 5, ''),
(37252, 3757, 2, 5, ''),
(37253, 3757, 5, 15, ''),
(37254, 3757, 7, 15, ''),
(37255, 3757, 8, 5, ''),
(37256, 3757, 10, 5, ''),
(37257, 3757, 12, 15, ''),
(37258, 3757, 14, 15, ''),
(37259, 3757, 15, 15, ''),
(37260, 3757, 17, 5, ''),
(37261, 3758, 1, 5, ''),
(37262, 3758, 2, 5, ''),
(37263, 3758, 5, 15, ''),
(37264, 3758, 7, 15, ''),
(37265, 3758, 8, 5, ''),
(37266, 3758, 10, 5, ''),
(37267, 3758, 12, 15, ''),
(37268, 3758, 14, 0, 'The agent failed to mention what package the agent pitched to the customer, also the agent could not complete the call and the student disconnected no mention of the same in the ticket'),
(37269, 3758, 15, 15, ''),
(37270, 3758, 17, 5, ''),
(37271, 3759, 1, 5, ''),
(37272, 3759, 2, 5, ''),
(37273, 3759, 5, 15, ''),
(37274, 3759, 7, 15, ''),
(37275, 3759, 8, 5, ''),
(37276, 3759, 10, 5, ''),
(37277, 3759, 12, 15, ''),
(37278, 3759, 14, 0, 'The agent discussed study material but no mention in the ticket'),
(37279, 3759, 15, 15, ''),
(37280, 3759, 17, 5, ''),
(37281, 3760, 1, 5, ''),
(37282, 3760, 2, 5, ''),
(37283, 3760, 5, 15, ''),
(37284, 3760, 7, 15, ''),
(37285, 3760, 8, 5, ''),
(37286, 3760, 10, 5, ''),
(37287, 3760, 12, 15, ''),
(37288, 3760, 14, 15, ''),
(37289, 3760, 15, 15, ''),
(37290, 3760, 17, 5, ''),
(37291, 3761, 1, 5, ''),
(37292, 3761, 2, 5, ''),
(37293, 3761, 5, 15, ''),
(37294, 3761, 7, 15, ''),
(37295, 3761, 8, 5, '');
INSERT INTO `audit_values` (`id`, `audit_id`, `matrix_id`, `weightage`, `comments`) VALUES
(37296, 3761, 10, 5, ''),
(37297, 3761, 12, 15, ''),
(37298, 3761, 14, 0, 'Improper Short Description, Agent should mention short description properly'),
(37299, 3761, 15, 15, ''),
(37300, 3761, 17, 5, ''),
(37301, 3762, 1, 5, ''),
(37302, 3762, 2, 5, ''),
(37303, 3762, 5, 15, ''),
(37304, 3762, 7, 15, ''),
(37305, 3762, 8, 5, ''),
(37306, 3762, 10, 5, ''),
(37307, 3762, 12, 15, ''),
(37308, 3762, 14, 15, ''),
(37309, 3762, 15, 15, ''),
(37310, 3762, 17, 5, ''),
(37311, 3763, 1, 5, ''),
(37312, 3763, 2, 5, ''),
(37313, 3763, 5, 15, ''),
(37314, 3763, 7, 15, ''),
(37315, 3763, 8, 5, ''),
(37316, 3763, 10, 5, ''),
(37317, 3763, 12, 15, ''),
(37318, 3763, 14, 15, ''),
(37319, 3763, 15, 15, ''),
(37320, 3763, 17, 5, ''),
(37321, 3764, 1, 5, ''),
(37322, 3764, 2, 5, ''),
(37323, 3764, 5, 15, ''),
(37324, 3764, 7, 15, ''),
(37325, 3764, 8, 5, ''),
(37326, 3764, 10, 5, ''),
(37327, 3764, 12, 15, ''),
(37328, 3764, 14, 15, ''),
(37329, 3764, 15, 15, ''),
(37330, 3764, 17, 5, ''),
(37331, 3765, 1, 5, ''),
(37332, 3765, 2, 5, ''),
(37333, 3765, 5, 15, ''),
(37334, 3765, 7, 15, ''),
(37335, 3765, 8, 5, ''),
(37336, 3765, 10, 5, ''),
(37337, 3765, 12, 15, ''),
(37338, 3765, 14, 15, ''),
(37339, 3765, 15, 15, ''),
(37340, 3765, 17, 5, ''),
(37341, 3766, 1, 5, ''),
(37342, 3766, 2, 5, ''),
(37343, 3766, 5, 15, ''),
(37344, 3766, 7, 15, ''),
(37345, 3766, 8, 5, ''),
(37346, 3766, 10, 5, ''),
(37347, 3766, 12, 15, ''),
(37348, 3766, 14, 15, ''),
(37349, 3766, 15, 15, ''),
(37350, 3766, 17, 5, ''),
(37351, 3767, 1, 5, ''),
(37352, 3767, 2, 5, ''),
(37353, 3767, 5, 15, ''),
(37354, 3767, 7, 15, ''),
(37355, 3767, 8, 5, ''),
(37356, 3767, 10, 5, ''),
(37357, 3767, 12, 15, ''),
(37358, 3767, 14, 15, ''),
(37359, 3767, 15, 15, ''),
(37360, 3767, 17, 5, ''),
(37361, 3768, 1, 5, ''),
(37362, 3768, 2, 5, ''),
(37363, 3768, 5, 15, ''),
(37364, 3768, 7, 15, ''),
(37365, 3768, 8, 5, ''),
(37366, 3768, 10, 5, ''),
(37367, 3768, 12, 15, ''),
(37368, 3768, 14, 15, ''),
(37369, 3768, 15, 15, ''),
(37370, 3768, 17, 5, ''),
(37371, 3769, 1, 5, ''),
(37372, 3769, 2, 5, ''),
(37373, 3769, 5, 15, ''),
(37374, 3769, 7, 15, ''),
(37375, 3769, 8, 5, ''),
(37376, 3769, 10, 5, ''),
(37377, 3769, 12, 15, ''),
(37378, 3769, 14, 0, 'The agent mentioned the incorrect value of the cards in the ticket'),
(37379, 3769, 15, 15, ''),
(37380, 3769, 17, 5, ''),
(37381, 3770, 1, 5, ''),
(37382, 3770, 2, 5, ''),
(37383, 3770, 5, 15, ''),
(37384, 3770, 7, 15, ''),
(37385, 3770, 8, 5, ''),
(37386, 3770, 10, 5, ''),
(37387, 3770, 12, 15, ''),
(37388, 3770, 14, 15, ''),
(37389, 3770, 15, 15, ''),
(37390, 3770, 17, 5, ''),
(37391, 3771, 1, 5, ''),
(37392, 3771, 2, 5, ''),
(37393, 3771, 5, 15, ''),
(37394, 3771, 7, 15, ''),
(37395, 3771, 8, 5, ''),
(37396, 3771, 10, 5, ''),
(37397, 3771, 12, 15, ''),
(37398, 3771, 14, 15, ''),
(37399, 3771, 15, 15, ''),
(37400, 3771, 17, 5, ''),
(37401, 3772, 1, 5, ''),
(37402, 3772, 2, 5, ''),
(37403, 3772, 5, 15, ''),
(37404, 3772, 7, 15, ''),
(37405, 3772, 8, 5, ''),
(37406, 3772, 10, 5, ''),
(37407, 3772, 12, 15, ''),
(37408, 3772, 14, 15, ''),
(37409, 3772, 15, 15, ''),
(37410, 3772, 17, 5, ''),
(37411, 3773, 1, 5, ''),
(37412, 3773, 2, 5, ''),
(37413, 3773, 5, 15, ''),
(37414, 3773, 7, 15, ''),
(37415, 3773, 8, 5, ''),
(37416, 3773, 10, 5, ''),
(37417, 3773, 12, 15, ''),
(37418, 3773, 14, 15, ''),
(37419, 3773, 15, 15, ''),
(37420, 3773, 17, 5, ''),
(37421, 3774, 1, 5, ''),
(37422, 3774, 2, 5, ''),
(37423, 3774, 5, 15, ''),
(37424, 3774, 7, 15, ''),
(37425, 3774, 8, 5, ''),
(37426, 3774, 10, 5, ''),
(37427, 3774, 12, 15, ''),
(37428, 3774, 14, 15, ''),
(37429, 3774, 15, 15, ''),
(37430, 3774, 17, 5, ''),
(37431, 3775, 1, 5, ''),
(37432, 3775, 2, 5, ''),
(37433, 3775, 5, 15, ''),
(37434, 3775, 7, 15, ''),
(37435, 3775, 8, 5, ''),
(37436, 3775, 10, 5, ''),
(37437, 3775, 12, 15, ''),
(37438, 3775, 14, 15, ''),
(37439, 3775, 15, 15, ''),
(37440, 3775, 17, 5, ''),
(37441, 3776, 1, 5, ''),
(37442, 3776, 2, 5, ''),
(37443, 3776, 5, 15, ''),
(37444, 3776, 7, 15, ''),
(37445, 3776, 8, 5, ''),
(37446, 3776, 10, 5, ''),
(37447, 3776, 12, 15, ''),
(37448, 3776, 14, 15, ''),
(37449, 3776, 15, 15, ''),
(37450, 3776, 17, 5, ''),
(37451, 3777, 1, 5, ''),
(37452, 3777, 2, 5, ''),
(37453, 3777, 5, 15, ''),
(37454, 3777, 7, 15, ''),
(37455, 3777, 8, 5, ''),
(37456, 3777, 10, 5, ''),
(37457, 3777, 12, 15, ''),
(37458, 3777, 14, 15, ''),
(37459, 3777, 15, 15, ''),
(37460, 3777, 17, 5, ''),
(37461, 3778, 1, 5, ''),
(37462, 3778, 2, 5, ''),
(37463, 3778, 5, 15, ''),
(37464, 3778, 7, 15, ''),
(37465, 3778, 8, 5, ''),
(37466, 3778, 10, 5, ''),
(37467, 3778, 12, 15, ''),
(37468, 3778, 14, 15, ''),
(37469, 3778, 15, 15, ''),
(37470, 3778, 17, 5, ''),
(37471, 3779, 1, 5, ''),
(37472, 3779, 2, 5, ''),
(37473, 3779, 5, 15, ''),
(37474, 3779, 7, 0, 'The agent\'s explanation was very poor, the call could be handled more carefully'),
(37475, 3779, 8, 5, ''),
(37476, 3779, 10, 5, ''),
(37477, 3779, 12, 15, ''),
(37478, 3779, 14, 15, ''),
(37479, 3779, 15, 15, ''),
(37480, 3779, 17, 5, ''),
(37481, 3780, 1, 5, ''),
(37482, 3780, 2, 5, ''),
(37483, 3780, 5, 15, ''),
(37484, 3780, 7, 15, ''),
(37485, 3780, 8, 5, ''),
(37486, 3780, 10, 5, ''),
(37487, 3780, 12, 15, ''),
(37488, 3780, 14, 15, ''),
(37489, 3780, 15, 15, ''),
(37490, 3780, 17, 5, ''),
(37491, 3781, 1, 5, ''),
(37492, 3781, 2, 5, ''),
(37493, 3781, 5, 15, ''),
(37494, 3781, 7, 15, ''),
(37495, 3781, 8, 5, ''),
(37496, 3781, 10, 5, ''),
(37497, 3781, 12, 15, ''),
(37498, 3781, 14, 15, ''),
(37499, 3781, 15, 15, ''),
(37500, 3781, 17, 5, ''),
(37501, 3782, 1, 5, ''),
(37502, 3782, 2, 5, ''),
(37503, 3782, 5, 15, ''),
(37504, 3782, 7, 15, ''),
(37505, 3782, 8, 5, ''),
(37506, 3782, 10, 5, ''),
(37507, 3782, 12, 15, ''),
(37508, 3782, 14, 15, ''),
(37509, 3782, 15, 15, ''),
(37510, 3782, 17, 5, ''),
(37511, 3783, 1, 5, ''),
(37512, 3783, 2, 5, ''),
(37513, 3783, 5, 15, ''),
(37514, 3783, 7, 15, ''),
(37515, 3783, 8, 5, ''),
(37516, 3783, 10, 5, ''),
(37517, 3783, 12, 15, ''),
(37518, 3783, 14, 15, ''),
(37519, 3783, 15, 15, ''),
(37520, 3783, 17, 5, ''),
(37521, 3785, 1, 5, ''),
(37522, 3785, 2, 5, ''),
(37523, 3785, 5, 15, ''),
(37524, 3785, 7, 15, ''),
(37525, 3785, 8, 5, ''),
(37526, 3785, 10, 5, ''),
(37527, 3785, 12, 15, ''),
(37528, 3785, 14, 15, ''),
(37529, 3785, 15, 15, ''),
(37530, 3785, 17, 5, ''),
(37531, 3786, 1, 5, ''),
(37532, 3786, 2, 5, ''),
(37533, 3786, 5, 15, ''),
(37534, 3786, 7, 15, ''),
(37535, 3786, 8, 5, ''),
(37536, 3786, 10, 5, ''),
(37537, 3786, 12, 15, ''),
(37538, 3786, 14, 15, ''),
(37539, 3786, 15, 15, ''),
(37540, 3786, 17, 5, ''),
(37541, 3787, 1, 5, ''),
(37542, 3787, 2, 5, ''),
(37543, 3787, 5, 15, ''),
(37544, 3787, 7, 15, ''),
(37545, 3787, 8, 5, ''),
(37546, 3787, 10, 5, ''),
(37547, 3787, 12, 15, ''),
(37548, 3787, 14, 15, ''),
(37549, 3787, 15, 15, ''),
(37550, 3787, 17, 5, ''),
(37551, 3788, 1, 5, ''),
(37552, 3788, 2, 5, ''),
(37553, 3788, 5, 15, ''),
(37554, 3788, 7, 15, ''),
(37555, 3788, 8, 5, ''),
(37556, 3788, 10, 5, ''),
(37557, 3788, 12, 15, ''),
(37558, 3788, 14, 15, ''),
(37559, 3788, 15, 15, ''),
(37560, 3788, 17, 5, ''),
(37561, 3789, 1, 5, ''),
(37562, 3789, 2, 5, ''),
(37563, 3789, 5, 15, ''),
(37564, 3789, 7, 0, 'The agent did not properly probe the customer, the agent should have asked for the bill when the customer was insisting that he had a class 9 subscription'),
(37565, 3789, 8, 5, ''),
(37566, 3789, 10, 5, ''),
(37567, 3789, 12, 15, ''),
(37568, 3789, 14, 15, ''),
(37569, 3789, 15, 15, ''),
(37570, 3789, 17, 5, ''),
(37571, 3790, 1, 0, 'The agent failed to give assurance to the customer'),
(37572, 3790, 2, 5, ''),
(37573, 3790, 5, 15, ''),
(37574, 3790, 7, 15, ''),
(37575, 3790, 8, 5, ''),
(37576, 3790, 10, 5, ''),
(37577, 3790, 12, 15, ''),
(37578, 3790, 14, 15, ''),
(37579, 3790, 15, 15, ''),
(37580, 3790, 17, 5, ''),
(37581, 3791, 1, 0, 'The agent failed to give assurance to the customer'),
(37582, 3791, 2, 5, ''),
(37583, 3791, 5, 15, ''),
(37584, 3791, 7, 15, ''),
(37585, 3791, 8, 5, ''),
(37586, 3791, 10, 5, ''),
(37587, 3791, 12, 15, ''),
(37588, 3791, 14, 15, ''),
(37589, 3791, 15, 15, ''),
(37590, 3791, 17, 5, ''),
(37591, 3792, 1, 5, ''),
(37592, 3792, 2, 5, ''),
(37593, 3792, 5, 15, ''),
(37594, 3792, 7, 15, ''),
(37595, 3792, 8, 5, ''),
(37596, 3792, 10, 5, ''),
(37597, 3792, 12, 15, ''),
(37598, 3792, 14, 15, ''),
(37599, 3792, 15, 15, ''),
(37600, 3792, 17, 5, ''),
(37601, 3793, 1, 5, ''),
(37602, 3793, 2, 5, ''),
(37603, 3793, 5, 15, ''),
(37604, 3793, 7, 15, ''),
(37605, 3793, 8, 5, ''),
(37606, 3793, 10, 5, ''),
(37607, 3793, 12, 15, ''),
(37608, 3793, 14, 15, ''),
(37609, 3793, 15, 15, ''),
(37610, 3793, 17, 5, ''),
(37611, 3794, 1, 5, ''),
(37612, 3794, 2, 5, ''),
(37613, 3794, 5, 15, ''),
(37614, 3794, 7, 15, ''),
(37615, 3794, 8, 5, ''),
(37616, 3794, 10, 5, ''),
(37617, 3794, 12, 15, ''),
(37618, 3794, 14, 0, 'The agent should have captured all details properly in such critical cases'),
(37619, 3794, 15, 15, ''),
(37620, 3794, 17, 5, ''),
(37621, 3795, 1, 5, ''),
(37622, 3795, 2, 5, ''),
(37623, 3795, 5, 15, ''),
(37624, 3795, 7, 15, ''),
(37625, 3795, 8, 5, ''),
(37626, 3795, 10, 5, ''),
(37627, 3795, 12, 15, ''),
(37628, 3795, 14, 15, ''),
(37629, 3795, 15, 15, ''),
(37630, 3795, 17, 5, ''),
(37631, 3796, 1, 5, ''),
(37632, 3796, 2, 5, ''),
(37633, 3796, 5, 15, ''),
(37634, 3796, 7, 15, ''),
(37635, 3796, 8, 5, ''),
(37636, 3796, 10, 5, ''),
(37637, 3796, 12, 15, ''),
(37638, 3796, 14, 15, ''),
(37639, 3796, 15, 15, ''),
(37640, 3796, 17, 5, ''),
(37641, 3797, 1, 5, ''),
(37642, 3797, 2, 5, ''),
(37643, 3797, 5, 15, ''),
(37644, 3797, 7, 15, ''),
(37645, 3797, 8, 5, ''),
(37646, 3797, 10, 5, ''),
(37647, 3797, 12, 15, ''),
(37648, 3797, 14, 15, ''),
(37649, 3797, 15, 15, ''),
(37650, 3797, 17, 5, ''),
(37651, 3798, 1, 5, ''),
(37652, 3798, 2, 5, ''),
(37653, 3798, 5, 15, ''),
(37654, 3798, 7, 0, 'The agent closed the ticket before the student\'s query was resolved'),
(37655, 3798, 8, 5, ''),
(37656, 3798, 10, 5, ''),
(37657, 3798, 12, 15, ''),
(37658, 3798, 14, 15, ''),
(37659, 3798, 15, 15, ''),
(37660, 3798, 17, 5, ''),
(37661, 3799, 1, 5, ''),
(37662, 3799, 2, 5, ''),
(37663, 3799, 5, 15, ''),
(37664, 3799, 7, 15, ''),
(37665, 3799, 8, 5, ''),
(37666, 3799, 10, 5, ''),
(37667, 3799, 12, 15, ''),
(37668, 3799, 14, 15, ''),
(37669, 3799, 15, 15, ''),
(37670, 3799, 17, 5, ''),
(37671, 3800, 1, 5, ''),
(37672, 3800, 2, 5, ''),
(37673, 3800, 5, 15, ''),
(37674, 3800, 7, 15, ''),
(37675, 3800, 8, 5, ''),
(37676, 3800, 10, 5, ''),
(37677, 3800, 12, 15, ''),
(37678, 3800, 14, 15, ''),
(37679, 3800, 15, 15, ''),
(37680, 3800, 17, 5, ''),
(37681, 3801, 1, 5, ''),
(37682, 3801, 2, 5, ''),
(37683, 3801, 5, 15, ''),
(37684, 3801, 7, 15, ''),
(37685, 3801, 8, 5, ''),
(37686, 3801, 10, 5, ''),
(37687, 3801, 12, 15, ''),
(37688, 3801, 14, 15, ''),
(37689, 3801, 15, 15, ''),
(37690, 3801, 17, 5, ''),
(37691, 3802, 1, 5, ''),
(37692, 3802, 2, 5, ''),
(37693, 3802, 5, 15, ''),
(37694, 3802, 7, 15, ''),
(37695, 3802, 8, 5, ''),
(37696, 3802, 10, 5, ''),
(37697, 3802, 12, 15, ''),
(37698, 3802, 14, 15, ''),
(37699, 3802, 15, 15, ''),
(37700, 3802, 17, 5, ''),
(37701, 3803, 1, 5, ''),
(37702, 3803, 2, 5, ''),
(37703, 3803, 5, 15, ''),
(37704, 3803, 7, 0, 'Incorrect information was shared with the customer regarding the comment box removal Date'),
(37705, 3803, 8, 5, ''),
(37706, 3803, 10, 5, ''),
(37707, 3803, 12, 15, ''),
(37708, 3803, 14, 15, ''),
(37709, 3803, 15, 15, ''),
(37710, 3803, 17, 5, ''),
(37711, 3804, 1, 5, ''),
(37712, 3804, 2, 5, ''),
(37713, 3804, 5, 15, ''),
(37714, 3804, 7, 0, 'Incorrect information was shared with the customer regarding the comment box removal Date'),
(37715, 3804, 8, 5, ''),
(37716, 3804, 10, 5, ''),
(37717, 3804, 12, 15, ''),
(37718, 3804, 14, 15, ''),
(37719, 3804, 15, 15, ''),
(37720, 3804, 17, 5, ''),
(37721, 3806, 1, 5, ''),
(37722, 3806, 2, 5, ''),
(37723, 3806, 5, 15, ''),
(37724, 3806, 7, 15, ''),
(37725, 3806, 8, 5, ''),
(37726, 3806, 10, 5, ''),
(37727, 3806, 12, 15, ''),
(37728, 3806, 14, 15, ''),
(37729, 3806, 15, 15, ''),
(37730, 3806, 17, 5, ''),
(37731, 3807, 1, 5, ''),
(37732, 3807, 2, 5, ''),
(37733, 3807, 5, 15, ''),
(37734, 3807, 7, 15, ''),
(37735, 3807, 8, 5, ''),
(37736, 3807, 10, 5, ''),
(37737, 3807, 12, 15, ''),
(37738, 3807, 14, 15, ''),
(37739, 3807, 15, 15, ''),
(37740, 3807, 17, 5, ''),
(37741, 3808, 1, 5, ''),
(37742, 3808, 2, 5, ''),
(37743, 3808, 5, 15, ''),
(37744, 3808, 7, 15, ''),
(37745, 3808, 8, 5, ''),
(37746, 3808, 10, 5, ''),
(37747, 3808, 12, 15, ''),
(37748, 3808, 14, 15, ''),
(37749, 3808, 15, 15, ''),
(37750, 3808, 17, 5, ''),
(37751, 3809, 1, 5, ''),
(37752, 3809, 2, 5, ''),
(37753, 3809, 5, 15, ''),
(37754, 3809, 7, 15, ''),
(37755, 3809, 8, 5, ''),
(37756, 3809, 10, 5, ''),
(37757, 3809, 12, 15, ''),
(37758, 3809, 14, 0, 'The agent notes quality is not clear about the customer call disconnection'),
(37759, 3809, 15, 15, ''),
(37760, 3809, 17, 5, ''),
(37761, 3810, 1, 5, ''),
(37762, 3810, 2, 5, ''),
(37763, 3810, 5, 15, ''),
(37764, 3810, 7, 15, ''),
(37765, 3810, 8, 5, ''),
(37766, 3810, 10, 5, ''),
(37767, 3810, 12, 15, ''),
(37768, 3810, 14, 15, ''),
(37769, 3810, 15, 15, ''),
(37770, 3810, 17, 5, ''),
(37771, 3813, 1, 5, ''),
(37772, 3813, 2, 5, ''),
(37773, 3813, 5, 15, ''),
(37774, 3813, 7, 15, ''),
(37775, 3813, 8, 5, ''),
(37776, 3813, 10, 5, ''),
(37777, 3813, 12, 15, ''),
(37778, 3813, 14, 15, ''),
(37779, 3813, 15, 15, ''),
(37780, 3813, 17, 5, ''),
(37781, 3814, 1, 5, ''),
(37782, 3814, 2, 5, ''),
(37783, 3814, 5, 15, ''),
(37784, 3814, 7, 15, ''),
(37785, 3814, 8, 5, ''),
(37786, 3814, 10, 5, ''),
(37787, 3814, 12, 15, ''),
(37788, 3814, 14, 15, ''),
(37789, 3814, 15, 15, ''),
(37790, 3814, 17, 5, ''),
(37791, 3815, 1, 5, ''),
(37792, 3815, 2, 5, ''),
(37793, 3815, 5, 15, ''),
(37794, 3815, 7, 15, ''),
(37795, 3815, 8, 5, ''),
(37796, 3815, 10, 5, ''),
(37797, 3815, 12, 15, ''),
(37798, 3815, 14, 15, ''),
(37799, 3815, 15, 15, ''),
(37800, 3815, 17, 5, ''),
(37801, 3816, 1, 5, ''),
(37802, 3816, 2, 5, ''),
(37803, 3816, 5, 15, ''),
(37804, 3816, 7, 15, ''),
(37805, 3816, 8, 5, ''),
(37806, 3816, 10, 5, ''),
(37807, 3816, 12, 15, ''),
(37808, 3816, 14, 15, ''),
(37809, 3816, 15, 15, ''),
(37810, 3816, 17, 5, ''),
(37811, 3817, 1, 5, ''),
(37812, 3817, 2, 5, ''),
(37813, 3817, 5, 15, ''),
(37814, 3817, 7, 15, ''),
(37815, 3817, 8, 5, ''),
(37816, 3817, 10, 5, ''),
(37817, 3817, 12, 15, ''),
(37818, 3817, 14, 15, ''),
(37819, 3817, 15, 15, ''),
(37820, 3817, 17, 5, ''),
(37821, 3818, 1, 5, ''),
(37822, 3818, 2, 5, ''),
(37823, 3818, 5, 15, ''),
(37824, 3818, 7, 15, ''),
(37825, 3818, 8, 5, ''),
(37826, 3818, 10, 5, ''),
(37827, 3818, 12, 15, ''),
(37828, 3818, 14, 15, ''),
(37829, 3818, 15, 15, ''),
(37830, 3818, 17, 5, ''),
(37831, 3819, 1, 5, ''),
(37832, 3819, 2, 5, ''),
(37833, 3819, 5, 15, ''),
(37834, 3819, 7, 15, ''),
(37835, 3819, 8, 5, ''),
(37836, 3819, 10, 5, ''),
(37837, 3819, 12, 15, ''),
(37838, 3819, 14, 15, ''),
(37839, 3819, 15, 15, ''),
(37840, 3819, 17, 5, ''),
(37841, 3820, 1, 5, ''),
(37842, 3820, 2, 5, ''),
(37843, 3820, 5, 15, ''),
(37844, 3820, 7, 15, ''),
(37845, 3820, 8, 5, ''),
(37846, 3820, 10, 5, ''),
(37847, 3820, 12, 15, ''),
(37848, 3820, 14, 15, ''),
(37849, 3820, 15, 15, ''),
(37850, 3820, 17, 5, ''),
(37851, 3821, 1, 5, ''),
(37852, 3821, 2, 5, ''),
(37853, 3821, 5, 15, ''),
(37854, 3821, 7, 15, ''),
(37855, 3821, 8, 5, ''),
(37856, 3821, 10, 5, ''),
(37857, 3821, 12, 15, ''),
(37858, 3821, 14, 15, ''),
(37859, 3821, 15, 15, ''),
(37860, 3821, 17, 5, ''),
(37861, 3822, 1, 5, ''),
(37862, 3822, 2, 5, ''),
(37863, 3822, 5, 15, ''),
(37864, 3822, 7, 15, ''),
(37865, 3822, 8, 5, ''),
(37866, 3822, 10, 5, ''),
(37867, 3822, 12, 15, ''),
(37868, 3822, 14, 15, ''),
(37869, 3822, 15, 15, ''),
(37870, 3822, 17, 5, ''),
(37871, 3823, 1, 5, ''),
(37872, 3823, 2, 5, ''),
(37873, 3823, 5, 15, ''),
(37874, 3823, 7, 0, 'The agent had the customer reinstall the app twice when the agent could have gone to permissions to check if anything was not allowed'),
(37875, 3823, 8, 5, ''),
(37876, 3823, 10, 5, ''),
(37877, 3823, 12, 15, ''),
(37878, 3823, 14, 15, ''),
(37879, 3823, 15, 15, ''),
(37880, 3823, 17, 5, ''),
(37881, 3824, 1, 5, ''),
(37882, 3824, 2, 5, ''),
(37883, 3824, 5, 15, ''),
(37884, 3824, 7, 15, ''),
(37885, 3824, 8, 5, ''),
(37886, 3824, 10, 5, ''),
(37887, 3824, 12, 15, ''),
(37888, 3824, 14, 15, ''),
(37889, 3824, 15, 15, ''),
(37890, 3824, 17, 5, ''),
(37891, 3825, 1, 5, ''),
(37892, 3825, 2, 5, ''),
(37893, 3825, 5, 15, ''),
(37894, 3825, 7, 15, ''),
(37895, 3825, 8, 5, ''),
(37896, 3825, 10, 5, ''),
(37897, 3825, 12, 15, ''),
(37898, 3825, 14, 15, ''),
(37899, 3825, 15, 15, ''),
(37900, 3825, 17, 5, ''),
(37901, 3826, 1, 5, ''),
(37902, 3826, 2, 5, ''),
(37903, 3826, 5, 15, ''),
(37904, 3826, 7, 15, ''),
(37905, 3826, 8, 5, ''),
(37906, 3826, 10, 5, ''),
(37907, 3826, 12, 15, ''),
(37908, 3826, 14, 15, ''),
(37909, 3826, 15, 15, ''),
(37910, 3826, 17, 5, ''),
(37911, 3827, 1, 5, ''),
(37912, 3827, 2, 5, ''),
(37913, 3827, 5, 15, ''),
(37914, 3827, 7, 15, ''),
(37915, 3827, 8, 5, ''),
(37916, 3827, 10, 5, ''),
(37917, 3827, 12, 15, ''),
(37918, 3827, 14, 15, ''),
(37919, 3827, 15, 15, ''),
(37920, 3827, 17, 5, ''),
(37921, 3828, 1, 5, ''),
(37922, 3828, 2, 5, ''),
(37923, 3828, 5, 15, ''),
(37924, 3828, 7, 15, ''),
(37925, 3828, 8, 5, ''),
(37926, 3828, 10, 5, ''),
(37927, 3828, 12, 15, ''),
(37928, 3828, 14, 15, ''),
(37929, 3828, 15, 15, ''),
(37930, 3828, 17, 5, ''),
(37931, 3829, 1, 5, ''),
(37932, 3829, 2, 5, ''),
(37933, 3829, 5, 15, ''),
(37934, 3829, 7, 15, ''),
(37935, 3829, 8, 5, ''),
(37936, 3829, 10, 5, ''),
(37937, 3829, 12, 15, ''),
(37938, 3829, 14, 15, ''),
(37939, 3829, 15, 15, ''),
(37940, 3829, 17, 5, ''),
(37941, 3830, 1, 5, ''),
(37942, 3830, 2, 5, ''),
(37943, 3830, 5, 15, ''),
(37944, 3830, 7, 15, ''),
(37945, 3830, 8, 5, ''),
(37946, 3830, 10, 5, ''),
(37947, 3830, 12, 15, ''),
(37948, 3830, 14, 15, ''),
(37949, 3830, 15, 15, ''),
(37950, 3830, 17, 5, ''),
(37951, 3831, 1, 5, ''),
(37952, 3831, 2, 5, ''),
(37953, 3831, 5, 15, ''),
(37954, 3831, 7, 15, ''),
(37955, 3831, 8, 5, ''),
(37956, 3831, 10, 5, ''),
(37957, 3831, 12, 15, ''),
(37958, 3831, 14, 15, ''),
(37959, 3831, 15, 15, ''),
(37960, 3831, 17, 5, ''),
(37961, 3832, 1, 0, 'The agent failed to give assurance to the customer'),
(37962, 3832, 2, 5, ''),
(37963, 3832, 5, 15, ''),
(37964, 3832, 7, 15, ''),
(37965, 3832, 8, 5, ''),
(37966, 3832, 10, 5, ''),
(37967, 3832, 12, 15, ''),
(37968, 3832, 14, 15, ''),
(37969, 3832, 15, 15, ''),
(37970, 3832, 17, 5, ''),
(37971, 3833, 1, 5, ''),
(37972, 3833, 2, 5, ''),
(37973, 3833, 5, 15, ''),
(37974, 3833, 7, 15, ''),
(37975, 3833, 8, 5, ''),
(37976, 3833, 10, 5, ''),
(37977, 3833, 12, 15, ''),
(37978, 3833, 14, 15, ''),
(37979, 3833, 15, 15, ''),
(37980, 3833, 17, 5, ''),
(37981, 3834, 1, 5, ''),
(37982, 3834, 2, 5, ''),
(37983, 3834, 5, 15, ''),
(37984, 3834, 7, 15, ''),
(37985, 3834, 8, 5, ''),
(37986, 3834, 10, 5, ''),
(37987, 3834, 12, 15, ''),
(37988, 3834, 14, 15, ''),
(37989, 3834, 15, 15, ''),
(37990, 3834, 17, 5, ''),
(37991, 3835, 1, 5, ''),
(37992, 3835, 2, 5, ''),
(37993, 3835, 5, 15, ''),
(37994, 3835, 7, 15, ''),
(37995, 3835, 8, 5, ''),
(37996, 3835, 10, 5, ''),
(37997, 3835, 12, 15, ''),
(37998, 3835, 14, 15, ''),
(37999, 3835, 15, 15, ''),
(38000, 3835, 17, 5, ''),
(38001, 3836, 1, 5, ''),
(38002, 3836, 2, 5, ''),
(38003, 3836, 5, 15, ''),
(38004, 3836, 7, 15, ''),
(38005, 3836, 8, 5, ''),
(38006, 3836, 10, 5, ''),
(38007, 3836, 12, 15, ''),
(38008, 3836, 14, 15, ''),
(38009, 3836, 15, 15, ''),
(38010, 3836, 17, 5, ''),
(38011, 3837, 1, 5, ''),
(38012, 3837, 2, 5, ''),
(38013, 3837, 5, 15, ''),
(38014, 3837, 7, 15, ''),
(38015, 3837, 8, 5, ''),
(38016, 3837, 10, 5, ''),
(38017, 3837, 12, 15, ''),
(38018, 3837, 14, 0, 'The agent pitched the Call 11 subscription price but no mention in the ticket'),
(38019, 3837, 15, 15, ''),
(38020, 3837, 17, 5, ''),
(38021, 3838, 1, 5, ''),
(38022, 3838, 2, 5, ''),
(38023, 3838, 5, 15, ''),
(38024, 3838, 7, 15, ''),
(38025, 3838, 8, 5, ''),
(38026, 3838, 10, 5, ''),
(38027, 3838, 12, 15, ''),
(38028, 3838, 14, 15, ''),
(38029, 3838, 15, 15, ''),
(38030, 3838, 17, 5, ''),
(38031, 3839, 1, 5, ''),
(38032, 3839, 2, 5, ''),
(38033, 3839, 5, 15, ''),
(38034, 3839, 7, 15, ''),
(38035, 3839, 8, 5, ''),
(38036, 3839, 10, 5, ''),
(38037, 3839, 12, 15, ''),
(38038, 3839, 14, 0, 'The agent failed to mention the course fees and the gift the agent pitched to the student'),
(38039, 3839, 15, 15, ''),
(38040, 3839, 17, 5, ''),
(38041, 3840, 1, 5, ''),
(38042, 3840, 2, 5, ''),
(38043, 3840, 5, 15, ''),
(38044, 3840, 7, 15, ''),
(38045, 3840, 8, 5, ''),
(38046, 3840, 10, 5, ''),
(38047, 3840, 12, 15, ''),
(38048, 3840, 14, 15, ''),
(38049, 3840, 15, 15, ''),
(38050, 3840, 17, 5, ''),
(38051, 3841, 1, 5, ''),
(38052, 3841, 2, 5, ''),
(38053, 3841, 5, 15, ''),
(38054, 3841, 7, 15, ''),
(38055, 3841, 8, 5, ''),
(38056, 3841, 10, 5, ''),
(38057, 3841, 12, 15, ''),
(38058, 3841, 14, 15, ''),
(38059, 3841, 15, 15, ''),
(38060, 3841, 17, 5, ''),
(38061, 3842, 1, 5, ''),
(38062, 3842, 2, 5, ''),
(38063, 3842, 5, 15, ''),
(38064, 3842, 7, 15, ''),
(38065, 3842, 8, 5, ''),
(38066, 3842, 10, 5, ''),
(38067, 3842, 12, 15, ''),
(38068, 3842, 14, 15, ''),
(38069, 3842, 15, 15, ''),
(38070, 3842, 17, 5, ''),
(38071, 3843, 1, 5, ''),
(38072, 3843, 2, 5, ''),
(38073, 3843, 5, 15, ''),
(38074, 3843, 7, 15, ''),
(38075, 3843, 8, 5, ''),
(38076, 3843, 10, 0, 'HOLD PROTOCOL NOT FOLLOWED: Prolonged Mute'),
(38077, 3843, 12, 15, ''),
(38078, 3843, 14, 15, ''),
(38079, 3843, 15, 15, ''),
(38080, 3843, 17, 5, ''),
(38081, 3844, 1, 5, ''),
(38082, 3844, 2, 5, ''),
(38083, 3844, 5, 15, ''),
(38084, 3844, 7, 15, ''),
(38085, 3844, 8, 5, ''),
(38086, 3844, 10, 5, ''),
(38087, 3844, 12, 15, ''),
(38088, 3844, 14, 15, ''),
(38089, 3844, 15, 15, ''),
(38090, 3844, 17, 5, ''),
(38091, 3845, 1, 5, ''),
(38092, 3845, 2, 5, ''),
(38093, 3845, 5, 15, ''),
(38094, 3845, 7, 15, ''),
(38095, 3845, 8, 5, ''),
(38096, 3845, 10, 5, ''),
(38097, 3845, 12, 15, ''),
(38098, 3845, 14, 15, ''),
(38099, 3845, 15, 15, ''),
(38100, 3845, 17, 5, ''),
(38101, 3846, 1, 5, ''),
(38102, 3846, 2, 5, ''),
(38103, 3846, 5, 15, ''),
(38104, 3846, 7, 15, ''),
(38105, 3846, 8, 5, ''),
(38106, 3846, 10, 5, ''),
(38107, 3846, 12, 15, ''),
(38108, 3846, 14, 0, 'The agent failed to mention the student\'s details in the ticket.'),
(38109, 3846, 15, 15, ''),
(38110, 3846, 17, 5, ''),
(38111, 3847, 1, 5, ''),
(38112, 3847, 2, 5, ''),
(38113, 3847, 5, 15, ''),
(38114, 3847, 7, 15, ''),
(38115, 3847, 8, 5, ''),
(38116, 3847, 10, 5, ''),
(38117, 3847, 12, 15, ''),
(38118, 3847, 14, 15, ''),
(38119, 3847, 15, 15, ''),
(38120, 3847, 17, 5, ''),
(38121, 3848, 1, 5, ''),
(38122, 3848, 2, 5, ''),
(38123, 3848, 5, 15, ''),
(38124, 3848, 7, 15, ''),
(38125, 3848, 8, 5, ''),
(38126, 3848, 10, 5, ''),
(38127, 3848, 12, 15, ''),
(38128, 3848, 14, 0, 'Poor notes quality, The agent failed to mention whom the agent spoke with and also the price offered to the customer'),
(38129, 3848, 15, 15, ''),
(38130, 3848, 17, 5, ''),
(38131, 3849, 1, 5, ''),
(38132, 3849, 2, 5, ''),
(38133, 3849, 5, 15, ''),
(38134, 3849, 7, 15, ''),
(38135, 3849, 8, 5, ''),
(38136, 3849, 10, 5, ''),
(38137, 3849, 12, 15, ''),
(38138, 3849, 14, 15, ''),
(38139, 3849, 15, 15, ''),
(38140, 3849, 17, 5, ''),
(38141, 3850, 1, 5, ''),
(38142, 3850, 2, 5, ''),
(38143, 3850, 5, 15, ''),
(38144, 3850, 7, 15, ''),
(38145, 3850, 8, 5, ''),
(38146, 3850, 10, 5, ''),
(38147, 3850, 12, 15, ''),
(38148, 3850, 14, 0, 'INCORRECT CATEGORY SELECTED: Correct Category Login & Registration'),
(38149, 3850, 15, 15, ''),
(38150, 3850, 17, 5, ''),
(38151, 3851, 1, 5, ''),
(38152, 3851, 2, 5, ''),
(38153, 3851, 5, 15, ''),
(38154, 3851, 7, 15, ''),
(38155, 3851, 8, 5, ''),
(38156, 3851, 10, 5, ''),
(38157, 3851, 12, 15, ''),
(38158, 3851, 14, 15, ''),
(38159, 3851, 15, 15, ''),
(38160, 3851, 17, 5, ''),
(38161, 3852, 1, 5, ''),
(38162, 3852, 2, 5, ''),
(38163, 3852, 5, 15, ''),
(38164, 3852, 7, 15, ''),
(38165, 3852, 8, 5, ''),
(38166, 3852, 10, 5, ''),
(38167, 3852, 12, 15, ''),
(38168, 3852, 14, 15, ''),
(38169, 3852, 15, 15, ''),
(38170, 3852, 17, 5, ''),
(38171, 3853, 1, 5, ''),
(38172, 3853, 2, 5, ''),
(38173, 3853, 5, 15, ''),
(38174, 3853, 7, 0, 'IMPROPER RESOLUTION- The agent should have kept the ticket pending until the customer\'s issue was resolved. '),
(38175, 3853, 8, 5, ''),
(38176, 3853, 10, 0, 'HOLD PROTOCOL NOT FOLLOWED: Hold time exceeds 2mins'),
(38177, 3853, 12, 15, ''),
(38178, 3853, 14, 15, ''),
(38179, 3853, 15, 15, ''),
(38180, 3853, 17, 5, ''),
(38181, 3854, 1, 5, ''),
(38182, 3854, 2, 5, ''),
(38183, 3854, 5, 15, ''),
(38184, 3854, 7, 15, ''),
(38185, 3854, 8, 5, ''),
(38186, 3854, 10, 5, ''),
(38187, 3854, 12, 15, ''),
(38188, 3854, 14, 15, ''),
(38189, 3854, 15, 15, ''),
(38190, 3854, 17, 5, ''),
(38191, 3855, 1, 5, ''),
(38192, 3855, 2, 5, ''),
(38193, 3855, 5, 15, ''),
(38194, 3855, 7, 15, ''),
(38195, 3855, 8, 5, ''),
(38196, 3855, 10, 5, ''),
(38197, 3855, 12, 15, ''),
(38198, 3855, 14, 15, ''),
(38199, 3855, 15, 15, ''),
(38200, 3855, 17, 5, ''),
(38201, 3856, 1, 0, 'NO ASSURANCE FOUND: The agent failed to give assurance to the customer '),
(38202, 3856, 2, 5, ''),
(38203, 3856, 5, 15, ''),
(38204, 3856, 7, 15, ''),
(38205, 3856, 8, 5, ''),
(38206, 3856, 10, 5, ''),
(38207, 3856, 12, 15, ''),
(38208, 3856, 14, 15, ''),
(38209, 3856, 15, 15, ''),
(38210, 3856, 17, 5, ''),
(38211, 3857, 1, 5, ''),
(38212, 3857, 2, 5, ''),
(38213, 3857, 5, 15, ''),
(38214, 3857, 7, 15, ''),
(38215, 3857, 8, 5, ''),
(38216, 3857, 10, 5, ''),
(38217, 3857, 12, 15, ''),
(38218, 3857, 14, 0, 'IMPROPER NOTES: The agent pitched for a class 10 subscription without mentioning the same in the ticket. '),
(38219, 3857, 15, 15, ''),
(38220, 3857, 17, 5, '');

-- --------------------------------------------------------

--
-- Table structure for table `employee_master`
--

CREATE TABLE `employee_master` (
  `auto_id` int(11) NOT NULL,
  `employee_id` varchar(45) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `employee_name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `employee_mobile` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `employee_email` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `added_date` datetime DEFAULT CURRENT_TIMESTAMP,
  `updated_date` datetime DEFAULT NULL,
  `is_deleted` tinyint(4) DEFAULT '0'
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci COMMENT='Employee Master Details';

--
-- Dumping data for table `employee_master`
--

INSERT INTO `employee_master` (`auto_id`, `employee_id`, `employee_name`, `employee_mobile`, `employee_email`, `added_date`, `updated_date`, `is_deleted`) VALUES
(1, '00000001', 'Abhishek Chakraborty', '00000001', '00000001', '2021-07-29 18:28:08', NULL, 1),
(2, '00000002', 'shubham mitra', '00000002', '00000002', '2021-07-29 23:48:46', NULL, 1),
(3, '00000003', 'Shubhrima Chakraborty', '00000003', '00000003', '2021-07-30 09:17:38', NULL, 1),
(4, '11508', 'Disha Nandi', '9674536002', 'dishanandi1011@gmail.com', '2021-08-02 13:14:44', NULL, 0),
(5, '11507', 'Abhishek Bag', '7596926597', 'bagad29679@gmail.com', '2021-08-02 13:15:42', '2023-07-01 06:51:50', 0),
(6, '11543', 'Imran Hosain', '8293136423', 'imranmolla0618@gmail.com', '2021-08-02 13:16:49', '2021-08-07 15:33:07', 0),
(7, '00000007', 'Subhankar Chakraborty', '00000007', '00000007', '2021-08-02 13:20:07', NULL, 1),
(8, '00000008', 'Riya Roy', '00000008', '00000008', '2021-08-02 13:24:34', NULL, 1),
(9, '00000009', 'Sourav Pal', '00000009', '00000009', '2021-08-02 13:28:24', NULL, 1),
(10, '00000010', 'Swagatam Mukherjee', '00000010', '00000010', '2021-08-02 13:29:18', NULL, 1),
(11, '00000011', 'Sourav Mondal', '00000011', '00000011', '2021-08-02 13:30:11', NULL, 1),
(12, '00000012', 'Anwesha Ganguly', '00000012', '00000012', '2021-08-02 13:30:57', NULL, 1),
(13, '11506', 'Sourav Mandal', '9093664225', 'hitechsourav6@gmail.com', '2021-08-02 13:31:48', NULL, 0),
(14, '00000014', 'Kanishka  Das', '00000014', '00000014', '2021-08-02 13:32:39', NULL, 1),
(15, '00000015', 'Manodeep Ghosh', '00000015', '00000015', '2021-08-02 13:33:53', NULL, 1),
(16, '11596', 'Farhaj Mridha', '7001752869', 'mridhafarhajhossain@gmail.com', '2021-08-02 13:34:44', NULL, 0),
(17, '00000017', 'Sayan chakrabarty', '00000017', '00000017', '2021-08-02 13:36:58', '2021-08-07 15:33:59', 1),
(18, '00000018', 'Abhijeet Kumar', '00000018', '00000018', '2021-08-02 13:38:19', NULL, 1),
(19, '00000019', 'Shreya Mukherjee', '00000019', '00000019', '2021-08-02 13:39:34', NULL, 1),
(20, '0000020', 'Kunal Ghosh', '9876987698', 'kunalghosh@tutopialearningapp.com', '2022-06-01 18:21:09', NULL, 1),
(21, '00000021', 'Animesh Dey', '00000021', '00000021', '2022-06-17 18:24:01', NULL, 1),
(22, '13001', 'Shiladitya Chakraborty', '9163813703', 'shiladityawork22@gmail.com', '2022-06-01 18:25:08', NULL, 0),
(23, '00000023', 'Monojit Mukherjee', '00000023', '00000023', '2022-06-01 18:26:49', NULL, 1),
(24, '00000024', 'Moumita Ghosh', '00000024', '00000024', '2022-06-01 18:29:05', NULL, 1),
(25, '00000025', 'Sushabhan Sarkar', '00000025', '00000025', '2022-06-01 18:29:44', NULL, 1),
(26, '13238', 'Sneha Chatterjee', '8240321145', 'snehatutopia@gmail.com', '2022-06-01 18:30:47', NULL, 0),
(27, '00000027', 'Bipasha Saha', '00000027', '00000027', '2022-06-01 18:31:50', NULL, 1),
(28, '00000028', 'Somnath pal', '00000028', '00000028', '2022-06-01 18:32:30', NULL, 1),
(29, '13316', 'Amlan Mukherjee', '8582814266', 'amlantutopia@gmail.com', '2022-06-01 18:34:40', NULL, 0),
(30, '00000030', 'Pratik Chakraborty', '00000030', '00000030', '2022-06-01 18:35:15', NULL, 1),
(31, '00000031', 'Souvik Dutta', '00000031', '00000031', '2022-06-01 18:35:45', NULL, 1),
(32, '00000032', 'Shubham Mukherjee', '00000032', '00000032', '2022-06-01 18:37:10', NULL, 1),
(33, '13480', 'Prottay Mondal', '8327007362', 'mondalprottay39@gmail.com', '2022-06-01 18:38:43', NULL, 0),
(34, '13502', 'Shalini Basu', '8637334302', 'shalinitutopia@gmail.com', '2022-06-01 18:39:16', NULL, 0),
(35, '13531', 'Sudipa Ghosh', '8777863590', 'sudipag23@gmail.com', '2022-06-01 18:39:45', NULL, 0),
(36, '00000036', 'Sneha Paul', '00000036', '00000036', '2022-06-01 18:40:24', NULL, 1),
(37, '00000037', 'Kaushik Bhadra', '00000037', '00000037', '2022-06-01 18:41:05', NULL, 1),
(38, '00000038', 'Anamika Sarkar', '00000038', '00000038', '2022-06-01 18:41:40', NULL, 1),
(39, '00000039', 'SK Hassan Ali', '00000039', '00000039', '2022-06-01 18:43:32', NULL, 1),
(40, '00000040', 'Kunal Maity', '00000040', '00000040', '2022-06-01 18:52:11', NULL, 1),
(41, '00000041', 'Rajib Maity', '00000041', '00000041', '2022-06-01 18:53:00', NULL, 1),
(42, '00000042', 'Soumya Bhattacharya', '00000042', '00000042', '2022-06-02 18:53:25', NULL, 1),
(43, '00000043', 'Suryendu Sekhar Sikder', '00000043', '00000043', '2022-06-01 18:53:53', NULL, 1),
(44, '00000044', 'Banani Ghosal', '00000044', '00000044', '2022-06-01 18:54:59', NULL, 1),
(45, '13734', 'Riya Das', '6289262545', 'riyadastutopia46@gmail.com', '2022-06-01 18:56:24', NULL, 0),
(46, '13774', 'Koustov Chatterjee', '9830195652', 'koustovchatterjee10@gmail.com', '2022-06-01 18:57:20', NULL, 0),
(47, '13775', 'Subhranil Dhar', '9874677145', 'subhranildhar3@gmail.com', '2022-06-01 18:57:49', NULL, 0),
(48, '13837', 'Rohin Mukherjee', '9144958142', 'mukherjeerohin834@gmail.com', '2022-06-01 18:58:15', NULL, 0);

-- --------------------------------------------------------

--
-- Table structure for table `matrix_audit_master`
--

CREATE TABLE `matrix_audit_master` (
  `matrix_id` int(11) NOT NULL,
  `category_id` int(11) DEFAULT NULL,
  `matrix_name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `weightage` int(11) DEFAULT NULL,
  `added_date` datetime DEFAULT CURRENT_TIMESTAMP,
  `updated_date` datetime DEFAULT NULL,
  `is_deleted` tinyint(4) DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci COMMENT='All matrix set for audit master';

--
-- Dumping data for table `matrix_audit_master`
--

INSERT INTO `matrix_audit_master` (`matrix_id`, `category_id`, `matrix_name`, `weightage`, `added_date`, `updated_date`, `is_deleted`) VALUES
(1, 1, 'Acknowledgement and Assurance', 5, '2021-07-15 15:12:51', NULL, NULL),
(2, 1, 'Communication Tone/ Approach', 5, '2021-07-15 15:13:26', NULL, NULL),
(5, 2, 'Confirm Understanding', 15, '2021-07-15 15:16:19', NULL, NULL),
(7, 2, 'Resolution', 15, '2021-07-15 15:59:29', NULL, NULL),
(8, 2, 'Additional Effort and Information', 5, '2021-07-15 16:00:11', NULL, NULL),
(10, 2, 'Hold', 5, '2021-07-15 16:14:55', NULL, NULL),
(12, 3, 'Opening and closing', 15, '2021-07-15 16:16:27', NULL, NULL),
(14, 3, 'Ticket closure and Notes', 15, '2021-07-15 16:17:53', NULL, NULL),
(15, 3, 'CSAT | Support Ticket ID', 15, '2021-07-15 16:18:38', NULL, NULL),
(17, 4, 'Compliance/work avoidance', 5, '2021-07-15 17:49:23', NULL, NULL);

-- --------------------------------------------------------

--
-- Table structure for table `matrix_categories`
--

CREATE TABLE `matrix_categories` (
  `category_id` int(11) NOT NULL,
  `category_name` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `added_date` datetime DEFAULT CURRENT_TIMESTAMP,
  `auto_fail` tinyint(4) DEFAULT '0',
  `is_deleted` tinyint(4) DEFAULT '0',
  `order_col` int(11) DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci COMMENT='Matrix Categories';

--
-- Dumping data for table `matrix_categories`
--

INSERT INTO `matrix_categories` (`category_id`, `category_name`, `added_date`, `auto_fail`, `is_deleted`, `order_col`) VALUES
(1, 'CONVERSATIONAL APPROACH', '2021-07-14 21:48:24', 0, 0, 1),
(2, 'END USER CRITICAL', '2021-07-14 21:48:24', 0, 0, 2),
(3, 'BUSINESS CRITICAL', '2021-07-14 21:48:24', 0, 0, 3),
(4, 'PROFESSIONAL CONDUCT', '2021-07-14 21:48:25', 1, 0, 4),
(5, 'COMPLIANCE CRITICAL', '2021-07-14 21:48:25', 1, 0, 5);

--
-- Indexes for dumped tables
--

--
-- Indexes for table `admin_master`
--
ALTER TABLE `admin_master`
  ADD PRIMARY KEY (`admin_id`),
  ADD UNIQUE KEY `admin_email_UNIQUE` (`admin_email`),
  ADD UNIQUE KEY `admin_mobile_UNIQUE` (`admin_mobile`);

--
-- Indexes for table `audit_master`
--
ALTER TABLE `audit_master`
  ADD PRIMARY KEY (`audit_id`);

--
-- Indexes for table `audit_values`
--
ALTER TABLE `audit_values`
  ADD PRIMARY KEY (`id`),
  ADD KEY `AUDITID` (`audit_id`,`matrix_id`);

--
-- Indexes for table `matrix_audit_master`
--
ALTER TABLE `matrix_audit_master`
  ADD PRIMARY KEY (`matrix_id`),
  ADD KEY `Category_Key_Ref_idx` (`category_id`);

--
-- AUTO_INCREMENT for dumped tables
--

--
-- AUTO_INCREMENT for table `admin_master`
--
ALTER TABLE `admin_master`
  MODIFY `admin_id` int(11) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=4;

--
-- AUTO_INCREMENT for table `audit_master`
--
ALTER TABLE `audit_master`
  MODIFY `audit_id` bigint(20) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=3858;

--
-- AUTO_INCREMENT for table `audit_values`
--
ALTER TABLE `audit_values`
  MODIFY `id` bigint(20) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=38221;

--
-- AUTO_INCREMENT for table `matrix_audit_master`
--
ALTER TABLE `matrix_audit_master`
  MODIFY `matrix_id` int(11) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=18;
COMMIT;

