INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3537, '1070594', 26, '2023-05-17 11:47:00', 'Audit_52902391251533.wav', '2023-05-17 06:51:03', '2023-05-17 09:27:00', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1070594\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Sneha Chatterjee \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_52902391251533.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-05-17 11:47:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3537/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3537/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3538, '1070544', 26, '2023-05-15 10:58:00', 'Audit_77913548575373.wav', '2023-05-17 08:34:18', '2023-05-17 09:26:55', 'IMPROPER NOTES', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 85%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1070544\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Sneha Chatterjee \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_77913548575373.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-05-15 10:58:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            IMPROPER NOTES\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    IMPROPER NOTES: The agent notes should be more detailed and the student details which the RM mentioned should have been mentioned in the ticket \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;85% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3538/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3538/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3539, '1097419', 26, '2023-05-16 14:45:00', 'Audit_66850673990627.wav', '2023-05-17 08:49:06', '2023-05-17 09:26:48', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1097419\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Sneha Chatterjee \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_66850673990627.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-05-16 14:45:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3539/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3539/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3540, '1097458', 47, '2023-05-17 14:45:00', 'Audit_52343703312635.wav', '2023-05-18 02:25:47', '2023-05-18 02:42:23', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1097458\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Subhranil Dhar \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_52343703312635.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-05-17 14:45:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3540/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3540/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3541, '1097441', 47, '2023-05-17 10:18:00', 'Audit_28963639042788.wav', '2023-05-18 03:45:21', '2023-05-18 03:51:55', 'ADDITIONAL INFORMATION MISSING', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 95%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1097441\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Subhranil Dhar \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_28963639042788.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-05-17 10:18:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            ADDITIONAL INFORMATION MISSING\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    ADDITIONAL INFORMATION MISSING: The agent failed to inform about refer &amp; earn\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;95% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3541/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3541/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3542, '1097516', 47, '2023-05-18 13:53:00', 'Audit_26111919313828.wav', '2023-05-18 09:52:16', '2023-05-18 09:56:12', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1097516\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Subhranil Dhar \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_26111919313828.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-05-18 13:53:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3542/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3542/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3543, '1097538', 47, '2023-05-18 19:16:00', 'Audit_31572887409754.wav', '2023-05-19 02:51:09', '2023-05-19 02:58:53', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1097538\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Subhranil Dhar \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_31572887409754.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-05-18 19:16:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3543/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3543/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3544, '1097270', 34, '2023-05-13 10:46:00', 'Audit_44796395101399.wav', '2023-05-19 04:32:56', '2023-05-19 04:42:35', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1097270\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Shalini  Basu \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_44796395101399.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-05-13 10:46:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3544/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3544/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3545, '1097276', 34, '2023-05-13 11:32:00', 'Audit_13982409275382.wav', '2023-05-19 06:07:59', '2023-05-19 06:39:41', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1097276\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Shalini  Basu \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_13982409275382.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-05-13 11:32:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3545/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3545/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0),
(3546, '1097276', 34, NULL, '', '2023-05-19 06:08:53', NULL, NULL, 2, NULL, 'PENDING', 1);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3547, '1070586', 34, '2023-05-16 14:28:00', 'Audit_68306874740965.wav', '2023-05-19 06:21:34', '2023-05-19 06:39:36', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1070586\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Shalini  Basu \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_68306874740965.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-05-16 14:28:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3547/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3547/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3548, '1070578', 29, '2023-05-16 12:28:00', 'Audit_31184685851088.wav', '2023-05-19 07:41:06', '2023-05-19 07:43:58', 'IMPROPER NOTES', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 85%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1070578\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Amlan Mukherjee \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_31184685851088.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-05-16 12:28:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            IMPROPER NOTES\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    IMPROPER NOTES: The agent shared the number of Mrinmoy but failed to share the same in the ticket. \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;85% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3548/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3548/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3549, '1070566', 29, '2023-05-15 18:02:00', 'Audit_84359071972252.wav', '2023-05-19 07:57:34', '2023-05-19 07:57:58', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1070566\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Amlan Mukherjee \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_84359071972252.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-05-15 18:02:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3549/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3549/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3550, '1097577', 29, '2023-05-19 15:46:00', 'Audit_21344573563019.wav', '2023-05-19 08:17:04', '2023-05-19 08:29:23', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1097577\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Amlan Mukherjee \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_21344573563019.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-05-19 15:46:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3550/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3550/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3551, '1097577', 29, '2023-05-19 15:46:00', 'Audit_38878483427640.wav', '2023-05-20 01:11:34', '2023-05-20 01:19:29', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1097577\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Amlan Mukherjee \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_38878483427640.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-05-19 15:46:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3551/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3551/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 1);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3552, '1097307', 5, '2023-05-14 11:28:00', 'Audit_25383942563907.wav', '2023-05-20 01:26:08', '2023-05-20 02:26:38', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1097307\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Abhishek Bag \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_25383942563907.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-05-14 11:28:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3552/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3552/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3553, '1097316', 5, '2023-05-14 14:18:00', 'Audit_86056166512984.wav', '2023-05-20 01:30:17', '2023-05-20 02:26:51', 'INCORRECT CATEGORY SELECTED', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 85%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1097316\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Abhishek Bag \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_86056166512984.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-05-14 14:18:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            INCORRECT CATEGORY SELECTED\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    INCORRECT CATEGORY SELECTED: The agent should have selected &#34;Other&#34; where the customer is asking if the app is available on laptop or PC\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;85% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3553/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3553/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
