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                                            <table class="table table-bordered align-middle" width="100%" cellspacing="0">
                                                <thead>  
                                                        <tr>
                                                            <th colspan="4">
                                                                
                                                                    
                                                                        <div style="background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;" id="smsg">
                                                                            PASSED With 100%
                                                                        </div>
                                                                          
                                                                
                                                            </th>
                                                        </tr>                                                  
                                                        <tr>
                                                            <th class="align-middle">
                                                                #Ticket Id
                                                            </th>
                                                            <th colspan="3">
                                                                31598
                                                            </th>
                                                        </tr>
                                                        <tr>
                                                            <th class="align-middle">
                                                                Audit Agent name
                                                            </th>
                                                            <th colspan="3">
                                                                Sayan chakrabarty 
                                                            </th>
                                                        </tr>                                               
                                                    <tr>
                                                        <th class="align-middle">
                                                            Audio Call recording
                                                        </th>
                                                        <th colspan="3">
                                                            
                                                                <a href="http://tutopia.info:3285/Audit_60966561793224.wav" target="blank" class="btn btn-info btn-circle btn-sm">
                                                                    <i class="fas fa-file">Play the file</i>
                                                                </a> 
                                                                
                                                        </th>
                                                    </tr>
                                                    <tr>
                                                        <th class="align-middle">
                                                            Call Date &amp; Time
                                                        </th>
                                                        <th colspan="3">
                                                            2021-10-01 12:29:00
                                                        </th>
                                                    </tr>
                                                    <tr>
                                                        <th class="align-middle">
                                                            Remarks
                                                        </th>
                                                        <th colspan="3">
                                                            Overall good
                                                        </th>
                                                    </tr>
                                                    <tr>
                                                        <th>Audit Matrix</th>
                                                        <th class="text-center">Input Weightage</th>
                                                        <th class="text-center">Final Weightage</th>
                                                        <th class="text-center">Comments</th>
                                                    </tr>
                                                <tbody>
                                                    
                                                        
                                                            <tr >
                                                                <td class="h6 align-middle">
                                                                    Acknowledgement and Assurance
                                                                    [CONVERSATIONAL APPROACH]
                                                                </td>
                                                                <td class="text-center">
                                                                    5
                                                                </td>
                                                                <td class="text-center">
                                                                    PASSED
                                                                </td>
                                                                <td class="text-center">
                                                                    
                                                                </td>
                                                            </tr>

                                                            
                                                        
                                                            <tr >
                                                                <td class="h6 align-middle">
                                                                    Communication Tone/ Approach
                                                                    [CONVERSATIONAL APPROACH]
                                                                </td>
                                                                <td class="text-center">
                                                                    5
                                                                </td>
                                                                <td class="text-center">
                                                                    PASSED
                                                                </td>
                                                                <td class="text-center">
                                                                    
                                                                </td>
                                                            </tr>

                                                            
                                                        
                                                            <tr >
                                                                <td class="h6 align-middle">
                                                                    Confirm Understanding
                                                                    [END USER CRITICAL]
                                                                </td>
                                                                <td class="text-center">
                                                                    15
                                                                </td>
                                                                <td class="text-center">
                                                                    PASSED
                                                                </td>
                                                                <td class="text-center">
                                                                    
                                                                </td>
                                                            </tr>

                                                            
                                                        
                                                            <tr >
                                                                <td class="h6 align-middle">
                                                                    Resolution
                                                                    [END USER CRITICAL]
                                                                </td>
                                                                <td class="text-center">
                                                                    15
                                                                </td>
                                                                <td class="text-center">
                                                                    PASSED
                                                                </td>
                                                                <td class="text-center">
                                                                    
                                                                </td>
                                                            </tr>

                                                            
                                                        
                                                            <tr >
                                                                <td class="h6 align-middle">
                                                                    Additional Effort and Information
                                                                    [END USER CRITICAL]
                                                                </td>
                                                                <td class="text-center">
                                                                    5
                                                                </td>
                                                                <td class="text-center">
                                                                    PASSED
                                                                </td>
                                                                <td class="text-center">
                                                                    
                                                                </td>
                                                            </tr>

                                                            
                                                        
                                                            <tr >
                                                                <td class="h6 align-middle">
                                                                    Hold
                                                                    [END USER CRITICAL]
                                                                </td>
                                                                <td class="text-center">
                                                                    5
                                                                </td>
                                                                <td class="text-center">
                                                                    PASSED
                                                                </td>
                                                                <td class="text-center">
                                                                    
                                                                </td>
                                                            </tr>

                                                            
                                                        
                                                            <tr >
                                                                <td class="h6 align-middle">
                                                                    Opening and closing
                                                                    [BUSINESS CRITICAL]
                                                                </td>
                                                                <td class="text-center">
                                                                    15
                                                                </td>
                                                                <td class="text-center">
                                                                    PASSED
                                                                </td>
                                                                <td class="text-center">
                                                                    
                                                                </td>
                                                            </tr>

                                                            
                                                        
                                                            <tr >
                                                                <td class="h6 align-middle">
                                                                    Ticket closure and Notes
                                                                    [BUSINESS CRITICAL]
                                                                </td>
                                                                <td class="text-center">
                                                                    15
                                                                </td>
                                                                <td class="text-center">
                                                                    PASSED
                                                                </td>
                                                                <td class="text-center">
                                                                    
                                                                </td>
                                                            </tr>

                                                            
                                                        
                                                            <tr >
                                                                <td class="h6 align-middle">
                                                                    CSAT Reminder
                                                                    [BUSINESS CRITICAL]
                                                                </td>
                                                                <td class="text-center">
                                                                    15
                                                                </td>
                                                                <td class="text-center">
                                                                    PASSED
                                                                </td>
                                                                <td class="text-center">
                                                                    
                                                                </td>
                                                            </tr>

                                                            
                                                        
                                                            <tr >
                                                                <td class="h6 align-middle">
                                                                    PC work avoidance
                                                                    [PROFESSIONAL CONDUCT]
                                                                </td>
                                                                <td class="text-center">
                                                                    5
                                                                </td>
                                                                <td class="text-center">
                                                                    PASSED
                                                                </td>
                                                                <td class="text-center">
                                                                    
                                                                </td>
                                                            </tr>

                                                            
                                                                <tr id="" class="table-active font-weight-bold">
                                                                    <th>
                                                                        Total Weightage
                                                                    </th>                                                                    
                                                                    
                                                                    
                                                                        
                                                                            <th colspan="3" style="background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;" id="smsg">
                                                                                &nbsp;&nbsp;100% -- PASSED
                                                                            </th>
                                                                              
                                                                    
                                                                    
                                                                </tr>
                                                                <tr id="" class="table-active font-weight-bold">
                                                                    <th>
                                                                        Acceptance : Agree/Disagree
                                                                    </th>
                                                                    <th class="h4 text-center">
                                                                        <p>
                                                                            <a href="http://tutopia.info:3285/common/acceptance/audit/349/27"
                                                                                class="btn btn-primary btn-icon-split float-right">
                                                                                <span class="icon text-white-50">
                                                                                    <i class="fas fa-flag"></i>
                                                                                </span>
                                                                                <span class="text">I Agree</span>
                                                                            </a>
                                                                        </p>
                                                                    </th>
                                                                    <th class="h4 text-center">
                                                                        <p>
                                                                            <a href="http://tutopia.info:3285/common/acceptance/audit/349/56"
                                                                                class="btn btn-warning btn-icon-split float-right">
                                                                                <span class="icon text-white-50">
                                                                                    <i class="fas fa-exclamation-triangle"></i>
                                                                                </span>
                                                                                <span class="text">I Disagree</span>
                                                                            </a>
                                                                        </p>
                                                                    </th>
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