Student Name: Bihari Nath Mahatha
Student Number: 8250619398

Observations: 
1. The agent was overspeaking the customer.
2. Being rude to the customer.
3. The agent did not raise the ticket. 
4. The student called back on: 2022-08-07 13:04:09 the agent disconnected the call giving verbiage but the student was responding to the call. Forcefully closing the call with the customer. 
5. Not following the process
