INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3129, '1069346', 5, '2023-03-23 12:11:00', 'Audit_93030453074803.wav', '2023-03-25 01:36:01', '2023-03-25 06:26:48', 'DOCUMENT MISSING', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 85%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1069346\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Abhishek Bag \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_93030453074803.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-03-23 12:11:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            DOCUMENT MISSING\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    DOCUMENT MISSING: Agent failed to attach the message screenshot in the ticket.\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;85% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3129/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3129/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3130, '1069388', 5, '2023-03-24 11:13:00', 'Audit_01969020130647.wav', '2023-03-25 01:51:18', '2023-03-25 06:26:56', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1069388\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Abhishek Bag \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_01969020130647.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-03-24 11:13:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3130/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3130/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3131, '1069387', 5, '2023-03-24 12:05:00', 'Audit_47618175694534.wav', '2023-03-25 02:00:37', '2023-03-25 06:27:04', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1069387\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Abhishek Bag \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_47618175694534.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-03-24 12:05:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3131/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3131/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3132, '1093515', 5, '2023-03-23 11:56:00', 'Audit_25103653863511.wav', '2023-03-25 02:20:02', '2023-03-25 06:27:12', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1093515\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Abhishek Bag \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_25103653863511.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-03-23 11:56:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3132/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3132/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3133, '1069255', 37, '2023-03-21 11:21:00', 'Audit_37646575042509.wav', '2023-03-25 02:37:06', '2023-03-25 02:37:20', 'IMPROPER NOTES', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 85%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1069255\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Kaushik Bhadra \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_37646575042509.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-03-21 11:21:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            IMPROPER NOTES\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    IMPROPER NOTES: Agent failed to mention the call made to DB once the amount was added in the wallet, Also agent did not mention about the other wallet amount which the DB quried about\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;85% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3133/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3133/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3134, '1069314', 37, '2023-03-22 11:10:00', 'Audit_13469597885227.wav', '2023-03-25 02:59:42', '2023-03-25 03:11:01', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1069314\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Kaushik Bhadra \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_13469597885227.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-03-22 11:10:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3134/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3134/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3135, '1069216', 37, '2023-03-20 10:26:00', 'Audit_41537724550167.wav', '2023-03-25 03:08:58', '2023-03-25 03:11:23', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1069216\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Kaushik Bhadra \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_41537724550167.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-03-20 10:26:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3135/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3135/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3136, '1093415', 37, '2023-03-20 18:20:00', 'Audit_45767160301032.wav', '2023-03-25 03:30:39', '2023-03-25 03:32:09', 'IMPROPER RESOLUTION', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 85%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1093415\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Kaushik Bhadra \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_45767160301032.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-03-20 18:20:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            IMPROPER RESOLUTION\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    IMPROPER RESOLUTION: Agent failed to inform the student that the study metarial was dispatched on 18-03-2022 already. \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;85% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3136/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3136/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3137, '1093394', 37, '2023-03-21 18:19:00', 'Audit_52935282379034.wav', '2023-03-25 03:43:29', '2023-03-25 03:44:35', 'IMPROPER NOTES', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: center;\" id=\"smsg\">\r\n                                                                            FAILED With 85%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1093394\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Kaushik Bhadra \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_52935282379034.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-03-21 18:19:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            IMPROPER NOTES\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    IMPROPER NOTES: Poor notes quality, agent notes does not match with caller issue \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(254, 0, 0);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57);text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;85% -- FAILED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3137/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3137/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3138, '1093347', 13, '2023-03-21 13:29:00', 'Audit_06128190317409.wav', '2023-03-25 05:02:06', '2023-03-25 05:50:22', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1093347\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Sourav Mandal \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_06128190317409.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-03-21 13:29:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3138/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3138/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3139, '1093204', 13, '2023-03-20 12:16:00', 'Audit_73365399160370.wav', '2023-03-25 05:28:16', '2023-03-25 05:50:31', 'NO ASSURANCE FOUND', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 95%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1093204\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Sourav Mandal \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_73365399160370.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-03-20 12:16:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            NO ASSURANCE FOUND\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr style=color:red>\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    0\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    FAILED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    NO ASSURANCE FOUND: Agent failed to give assurance to the customer\r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;95% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3139/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3139/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3140, '1069344', 13, '2023-03-22 19:23:00', 'Audit_91618215355585.wav', '2023-03-25 05:55:01', '2023-03-25 05:57:00', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1069344\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Sourav Mandal \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_91618215355585.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-03-22 19:23:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3140/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3140/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3141, '1069372', 35, '2023-03-23 17:04:00', 'Audit_26846210637911.wav', '2023-03-25 06:16:57', '2023-03-25 07:32:19', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1069372\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Sudipa Ghosh \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_26846210637911.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-03-23 17:04:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3141/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3141/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3142, '1093579', 35, '2023-03-24 10:22:00', 'Audit_69458209733662.wav', '2023-03-25 06:30:06', '2023-03-25 07:32:14', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1093579\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Sudipa Ghosh \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_69458209733662.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-03-24 10:22:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3142/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3142/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3143, '1093304', 35, '2023-03-21 12:02:00', 'Audit_30580816827570.wav', '2023-03-25 06:37:12', '2023-03-25 07:32:10', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1093304\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Sudipa Ghosh \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_30580816827570.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-03-21 12:02:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3143/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3143/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
INSERT INTO `audit_master` (`audit_id`, `ticket_id`, `emp_id`, `call_date_time`, `audit_file`, `audit_date_time`, `audit_update_time`, `audit_comments`, `audit_by`, `audit_mail_data`, `audit_approved`, `is_deleted`) VALUES
(3144, '1093652', 46, '2023-03-25 10:45:00', 'Audit_78400740519364.wav', '2023-03-25 07:08:16', '2023-03-25 07:11:58', 'Overall Good', 2, '<!DOCTYPE html>\r\n<html lang=\"en\">\r\n\r\n<head>\r\n    <style>\r\n        table, th, td {\r\n             border: 1px solid rgb(116, 111, 111);\r\n             border-collapse: collapse;\r\n             padding: 5px;             \r\n             text-align: left;\r\n        }\r\n    </style>\r\n</head>\r\n\r\n<body id=\"page-top\">\r\n\r\n    <!-- Page Wrapper -->\r\n    <div id=\"wrapper\">\r\n            <!-- Content Wrapper -->\r\n            <div id=\"content-wrapper\" class=\"d-flex flex-column\">\r\n\r\n                <!-- Main Content -->\r\n                <div id=\"content\">\r\n                        <!-- Begin Page Content -->\r\n                        <div class=\"container-fluid\">                            \r\n                            <hr>\r\n                            \r\n                                    <hr>\r\n                                        <!-- Card Body -->\r\n                                        <div class=\"card-body table-responsive\">\r\n                                            <table class=\"table table-bordered align-middle\" width=\"100%\" cellspacing=\"0\">\r\n                                                <thead>  \r\n                                                        <tr>\r\n                                                            <th colspan=\"4\">\r\n                                                                \r\n                                                                    \r\n                                                                        <div style=\"background-color: rgb(0, 255, 1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: center;\" id=\"smsg\">\r\n                                                                            PASSED With 100%\r\n                                                                        </div>\r\n                                                                          \r\n                                                                \r\n                                                            </th>\r\n                                                        </tr>                                                  \r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                #Ticket Id\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                1093652\r\n                                                            </th>\r\n                                                        </tr>\r\n                                                        <tr>\r\n                                                            <th class=\"align-middle\">\r\n                                                                Audit Agent name\r\n                                                            </th>\r\n                                                            <th colspan=\"3\">\r\n                                                                Koustov  Chatterjee \r\n                                                            </th>\r\n                                                        </tr>                                               \r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Audio Call recording\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            \r\n                                                                <a href=\"http://tutopia.info:3285/Audit_78400740519364.wav\" target=\"blank\" class=\"btn btn-info btn-circle btn-sm\">\r\n                                                                    <i class=\"fas fa-file\">Play the file</i>\r\n                                                                </a> \r\n                                                                \r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Call Date &amp; Time\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            2023-03-25 10:45:00\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th class=\"align-middle\">\r\n                                                            Remarks\r\n                                                        </th>\r\n                                                        <th colspan=\"3\">\r\n                                                            Overall Good\r\n                                                        </th>\r\n                                                    </tr>\r\n                                                    <tr>\r\n                                                        <th>Audit Matrix</th>\r\n                                                        <th class=\"text-center\">Input Weightage</th>\r\n                                                        <th class=\"text-center\">Final Weightage</th>\r\n                                                        <th class=\"text-center\">Comments</th>\r\n                                                    </tr>\r\n                                                <tbody>\r\n                                                    \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Acknowledgement and Assurance\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Communication Tone/ Approach\r\n                                                                    [CONVERSATIONAL APPROACH]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Confirm Understanding\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Resolution\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Additional Effort and Information\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Hold\r\n                                                                    [END USER CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Opening and closing\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Ticket closure and Notes\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    CSAT | Support Ticket ID\r\n                                                                    [BUSINESS CRITICAL]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    15\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                        \r\n                                                            <tr >\r\n                                                                <td class=\"h6 align-middle\">\r\n                                                                    Compliance/work avoidance\r\n                                                                    [PROFESSIONAL CONDUCT]\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    5\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    PASSED\r\n                                                                </td>\r\n                                                                <td class=\"text-center\">\r\n                                                                    \r\n                                                                </td>\r\n                                                            </tr>\r\n\r\n                                                            \r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Total Weightage\r\n                                                                    </th>                                                                    \r\n                                                                    \r\n                                                                    \r\n                                                                        \r\n                                                                            <th colspan=\"3\" style=\"background-color: rgb(0,255,1);padding: 10px 0 10px 0;font-size: large;color: rgb(65, 57, 57); text-align: left;\" id=\"smsg\">\r\n                                                                                &nbsp;&nbsp;100% -- PASSED\r\n                                                                            </th>\r\n                                                                              \r\n                                                                    \r\n                                                                    \r\n                                                                </tr>\r\n                                                                <tr id=\"\" class=\"table-active font-weight-bold\">\r\n                                                                    <th>\r\n                                                                        Acceptance : Agree/Disagree\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3144/27\"\r\n                                                                                class=\"btn btn-primary btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-flag\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Agree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th class=\"h4 text-center\">\r\n                                                                        <p>\r\n                                                                            <a href=\"http://tutopia.info:3285/common/acceptance/audit/3144/56\"\r\n                                                                                class=\"btn btn-warning btn-icon-split float-right\">\r\n                                                                                <span class=\"icon text-white-50\">\r\n                                                                                    <i class=\"fas fa-exclamation-triangle\"></i>\r\n                                                                                </span>\r\n                                                                                <span class=\"text\">I Disagree</span>\r\n                                                                            </a>\r\n                                                                        </p>\r\n                                                                    </th>\r\n                                                                    <th></th>\r\n                                                                </tr>\r\n                                                </tbody>\r\n                                                </thead>\r\n                                            </table>\r\n                                        </div>\r\n\r\n                                        <hr>\r\n                                       \r\n                                    <hr>\r\n\r\n                        </div>\r\n                        \r\n\r\n                </div>\r\n                <!-- End of Main Content -->\r\n\r\n                <!-- Footer -->\r\n                <footer class=\"sticky-footer bg-white\">\r\n    <div class=\"container my-auto\">\r\n        <div class=\"copyright text-center my-auto\">\r\n            <span>Copyright &copy; Tutopia Admin 2021</span>\r\n        </div>\r\n    </div>\r\n</footer>\r\n                <!-- End of Footer -->\r\n\r\n            </div>\r\n            <!-- End of Content Wrapper -->\r\n\r\n    </div>\r\n    <!-- End of Page Wrapper -->\r\n\r\n    <!-- Bootstrap core JavaScript-->\r\n\r\n</body>\r\n\r\n</html>', 'AGREED', 0);
