-- Table structure for table `audit_values`
--

CREATE TABLE `audit_values` (
  `id` bigint(20) NOT NULL,
  `audit_id` bigint(20) DEFAULT NULL,
  `matrix_id` int(11) DEFAULT NULL,
  `weightage` int(11) DEFAULT NULL,
  `comments` text COLLATE utf8mb4_unicode_ci
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci COMMENT='Insert all audit values for employee';

--
-- Dumping data for table `audit_values`
--

INSERT INTO `audit_values` (`id`, `audit_id`, `matrix_id`, `weightage`, `comments`) VALUES
(1, 1, 1, 5, ''),
(2, 1, 2, 5, ''),
(3, 1, 5, 15, ''),
(4, 1, 7, 15, ''),
(5, 1, 8, 5, ''),
(6, 1, 10, 5, ''),
(7, 1, 12, 15, ''),
(8, 1, 14, 15, ''),
(9, 1, 15, 15, ''),
(10, 1, 17, 5, ''),
(11, 2, 1, 5, ''),
(12, 2, 2, 5, ''),
(13, 2, 5, 15, ''),
(14, 2, 7, 15, ''),
(15, 2, 8, 5, ''),
(16, 2, 10, 5, ''),
(17, 2, 12, 15, ''),
(18, 2, 14, 0, 'Not mentioned the conversation completely in CRM notes(Customer reads in class 12 so agent informed her that content for class 12 will not be available this year \"then agent asked if there anyone who reads in class 8-11,cusotmer informed that there is someone but she needs to confirm & then she can inform us\" but this part is not mentioned in notes.'),
(19, 2, 15, 15, ''),
(20, 2, 17, 5, ''),
(21, 3, 1, 5, ''),
(22, 3, 2, 5, ''),
(23, 3, 5, 15, ''),
(24, 3, 7, 15, ''),
(25, 3, 8, 0, 'When customer informed that she reads in class 12, agent didn\'t show any effort to inform him about class 12,instant read the closing script.'),
(26, 3, 10, 5, ''),
(27, 3, 12, 15, ''),
(28, 3, 14, 15, ''),
(29, 3, 15, 15, ''),
(30, 3, 17, 0, 'No ticket found in CRM'),
(31, 4, 1, 5, ''),
(32, 4, 2, 5, ''),
(33, 4, 5, 15, ''),
(34, 4, 7, 15, ''),
(35, 4, 8, 5, ''),
(36, 4, 10, 5, ''),
(37, 4, 12, 15, ''),
(38, 4, 14, 15, ''),
(39, 4, 15, 0, 'CSAT reminder missing'),
(40, 4, 17, 0, 'Ticket not found in CRM'),
(41, 5, 1, 5, ''),
(42, 5, 2, 0, 'Not giving scope to customer for speaking'),
(43, 5, 5, 15, ''),
(44, 5, 7, 15, ''),
(45, 5, 8, 5, ''),
(46, 5, 10, 5, ''),
(47, 5, 12, 15, ''),
(48, 5, 14, 15, ''),
(49, 5, 15, 15, ''),
(50, 5, 17, 5, ''),
(51, 6, 1, 5, ''),
(52, 6, 2, 5, ''),
(53, 6, 5, 15, ''),
(54, 6, 7, 15, ''),
(55, 6, 8, 5, ''),
(56, 6, 10, 5, ''),
(57, 6, 12, 15, ''),
(58, 6, 14, 15, ''),
(59, 6, 15, 15, ''),
(60, 6, 17, 5, ''),
(61, 7, 1, 5, ''),
(62, 7, 2, 5, ''),
(63, 7, 5, 15, ''),
(64, 7, 7, 15, ''),
(65, 7, 8, 0, 'Additional effort is missing when customer informed that he will go to hostel so he would not be able to use our app.'),
(66, 7, 10, 5, ''),
(67, 7, 12, 15, ''),
(68, 7, 14, 15, ''),
(69, 7, 15, 15, ''),
(70, 7, 17, 5, ''),
(71, 8, 1, 5, ''),
(72, 8, 2, 5, ''),
(73, 8, 5, 15, ''),
(74, 8, 7, 15, ''),
(75, 8, 8, 5, ''),
(76, 8, 10, 5, ''),
(77, 8, 12, 15, ''),
(78, 8, 14, 15, ''),
(79, 8, 15, 15, ''),
(80, 8, 17, 5, ''),
(81, 9, 1, 5, ''),
(82, 9, 2, 5, ''),
(83, 9, 5, 15, ''),
(84, 9, 7, 15, ''),
(85, 9, 8, 5, ''),
(86, 9, 10, 5, ''),
(87, 9, 12, 15, ''),
(88, 9, 14, 15, ''),
(89, 9, 15, 15, ''),
(90, 9, 17, 5, ''),
(91, 10, 1, 5, ''),
(92, 10, 2, 5, ''),
(93, 10, 5, 15, ''),
(94, 10, 7, 15, ''),
(95, 10, 8, 5, ''),
(96, 10, 10, 5, ''),
(97, 10, 12, 15, ''),
(98, 10, 14, 0, 'Source type in CRM wrongly mentioned(Actual will be friends/colleagues but mentioned TVC)'),
(99, 10, 15, 15, ''),
(100, 10, 17, 5, ''),
(101, 11, 1, 5, ''),
(102, 11, 2, 5, ''),
(103, 11, 5, 15, ''),
(104, 11, 7, 15, ''),
(105, 11, 8, 0, 'Additional effort is missing when customer told that he has uninstalled our app, agent can help him to install our  app on call but he didn\'t show that effort & told customer to install later.'),
(106, 11, 10, 5, ''),
(107, 11, 12, 15, ''),
(108, 11, 14, 15, ''),
(109, 11, 15, 15, ''),
(110, 11, 17, 5, ''),
(111, 12, 1, 5, ''),
(112, 12, 2, 5, ''),
(113, 12, 5, 15, ''),
(114, 12, 7, 15, ''),
(115, 12, 8, 5, ''),
(116, 12, 10, 5, ''),
(117, 12, 12, 15, ''),
(118, 12, 14, 15, ''),
(119, 12, 15, 0, 'CSAT pitch is missing in the call'),
(120, 12, 17, 0, 'Ticket not found in CRM'),
(121, 13, 1, 5, ''),
(122, 13, 2, 0, 'Not giving scope to customer for speaking'),
(123, 13, 5, 15, ''),
(124, 13, 7, 15, ''),
(125, 13, 8, 5, ''),
(126, 13, 10, 5, ''),
(127, 13, 12, 15, ''),
(128, 13, 14, 15, ''),
(129, 13, 15, 15, ''),
(130, 13, 17, 5, ''),
(131, 14, 1, 5, ''),
(132, 14, 2, 5, ''),
(133, 14, 5, 15, ''),
(134, 14, 7, 15, ''),
(135, 14, 8, 0, 'Not informed customer the reason we bring our app only in mobile & IOS'),
(136, 14, 10, 5, ''),
(137, 14, 12, 15, ''),
(138, 14, 14, 15, ''),
(139, 14, 15, 15, ''),
(140, 14, 17, 5, ''),
(141, 15, 1, 5, ''),
(142, 15, 2, 5, ''),
(143, 15, 5, 15, ''),
(144, 15, 7, 15, ''),
(145, 15, 8, 5, ''),
(146, 15, 10, 5, ''),
(147, 15, 12, 15, ''),
(148, 15, 14, 15, ''),
(149, 15, 15, 15, ''),
(150, 15, 17, 5, ''),
(151, 16, 1, 5, ''),
(152, 16, 2, 5, ''),
(153, 16, 5, 15, ''),
(154, 16, 7, 15, ''),
(155, 16, 8, 5, ''),
(156, 16, 10, 5, ''),
(157, 16, 12, 15, ''),
(158, 16, 14, 15, ''),
(159, 16, 15, 15, ''),
(160, 16, 17, 5, ''),
(161, 17, 1, 5, ''),
(162, 17, 2, 5, ''),
(163, 17, 5, 15, ''),
(164, 17, 7, 15, ''),
(165, 17, 8, 5, ''),
(166, 17, 10, 5, ''),
(167, 17, 12, 15, ''),
(168, 17, 14, 15, ''),
(169, 17, 15, 15, ''),
(170, 17, 17, 5, ''),
(171, 18, 1, 5, ''),
(172, 18, 2, 5, ''),
(173, 18, 5, 15, ''),
(174, 18, 7, 15, ''),
(175, 18, 8, 5, ''),
(176, 18, 10, 5, ''),
(177, 18, 12, 15, ''),
(178, 18, 14, 15, ''),
(179, 18, 15, 15, ''),
(180, 18, 17, 5, ''),
(191, 20, 1, 5, ''),
(192, 20, 2, 5, ''),
(193, 20, 5, 15, ''),
(194, 20, 7, 15, ''),
(195, 20, 8, 5, ''),
(196, 20, 10, 5, ''),
(197, 20, 12, 15, ''),
(198, 20, 14, 0, 'CRM notes is meaningless(Looking at the option of subscriber to class-10 subscriber.)'),
(199, 20, 15, 15, ''),
(200, 20, 17, 5, ''),
(201, 21, 1, 5, ''),
(202, 21, 2, 0, ''),
(203, 21, 5, 15, ''),
(204, 21, 7, 15, ''),
(205, 21, 8, 5, ''),
(206, 21, 10, 5, ''),
(207, 21, 12, 15, ''),
(208, 21, 14, 15, ''),
(209, 21, 15, 15, ''),
(210, 21, 17, 5, ''),
(211, 22, 1, 5, ''),
(212, 22, 2, 5, ''),
(213, 22, 5, 15, ''),
(214, 22, 7, 15, ''),
(215, 22, 8, 5, ''),
(216, 22, 10, 5, ''),
(217, 22, 12, 15, ''),
(218, 22, 14, 0, 'Short notes is not proper. Not verified calls. Short notes: Others(not interested)'),
(219, 22, 15, 15, ''),
(220, 22, 17, 5, ''),
(221, 23, 1, 5, ''),
(222, 23, 2, 5, ''),
(223, 23, 5, 15, ''),
(224, 23, 7, 15, ''),
(225, 23, 8, 5, ''),
(226, 23, 10, 5, ''),
(227, 23, 12, 15, ''),
(228, 23, 14, 0, 'Short notes(others not interested)'),
(229, 23, 15, 15, ''),
(230, 23, 17, 5, ''),
(231, 24, 1, 5, ''),
(232, 24, 2, 0, 'Lack of confidence observed in the call'),
(233, 24, 5, 15, ''),
(234, 24, 7, 15, ''),
(235, 24, 8, 5, ''),
(236, 24, 10, 5, ''),
(237, 24, 12, 15, ''),
(238, 24, 14, 15, ''),
(239, 24, 15, 15, ''),
(240, 24, 17, 5, ''),
(241, 25, 1, 0, 'Assurance for help is missing'),
(242, 25, 2, 0, 'Not giving scope to customer for speaking'),
(243, 25, 5, 15, ''),
(244, 25, 7, 15, ''),
(245, 25, 8, 5, ''),
(246, 25, 10, 5, ''),
(247, 25, 12, 15, ''),
(248, 25, 14, 15, ''),
(249, 25, 15, 15, ''),
(250, 25, 17, 5, ''),
(251, 26, 1, 0, 'Assurance for help is missing'),
(252, 26, 2, 5, ''),
(253, 26, 5, 15, ''),
(254, 26, 7, 15, ''),
(255, 26, 8, 5, ''),
(256, 26, 10, 5, ''),
(257, 26, 12, 15, ''),
(258, 26, 14, 15, ''),
(259, 26, 15, 15, ''),
(260, 26, 17, 5, ''),
(261, 27, 1, 5, ''),
(262, 27, 2, 0, 'Communication is not proper sometimes given pause to complete a sentence'),
(263, 27, 5, 15, ''),
(264, 27, 7, 15, ''),
(265, 27, 8, 5, ''),
(266, 27, 10, 5, ''),
(267, 27, 12, 15, ''),
(268, 27, 14, 15, ''),
(269, 27, 15, 15, ''),
(270, 27, 17, 5, ''),
(271, 28, 1, 5, ''),
(272, 28, 2, 5, ''),
(273, 28, 5, 15, ''),
(274, 28, 7, 15, ''),
(275, 28, 8, 5, ''),
(276, 28, 10, 5, ''),
(277, 28, 12, 15, ''),
(278, 28, 14, 15, ''),
(279, 28, 15, 15, ''),
(280, 28, 17, 5, ''),
(281, 29, 1, 5, ''),
(282, 29, 2, 5, ''),
(283, 29, 5, 15, ''),
(284, 29, 7, 15, ''),
(285, 29, 8, 5, ''),
(286, 29, 10, 5, ''),
(287, 29, 12, 15, ''),
(288, 29, 14, 0, 'Registered number & contact number of the customer is different but not mentioned contact number in notes'),
(289, 29, 15, 15, ''),
(290, 29, 17, 5, ''),
(291, 30, 1, 5, ''),
(292, 30, 2, 5, ''),
(293, 30, 5, 15, ''),
(294, 30, 7, 15, ''),
(295, 30, 8, 5, ''),
(296, 30, 10, 5, ''),
(297, 30, 12, 15, ''),
(298, 30, 14, 15, ''),
(299, 30, 15, 15, ''),
(300, 30, 17, 0, 'No ticket found in CRM'),
(301, 31, 1, 5, ''),
(302, 31, 2, 5, ''),
(303, 31, 5, 15, ''),
(304, 31, 7, 15, ''),
(305, 31, 8, 5, ''),
(306, 31, 10, 5, ''),
(307, 31, 12, 15, ''),
(308, 31, 14, 0, 'Meaningless notes in CRM(Boot is showing the subject video cumming soon)'),
(309, 31, 15, 15, ''),
(310, 31, 17, 5, ''),
(311, 32, 1, 5, ''),
(312, 32, 2, 5, ''),
(313, 32, 5, 15, ''),
(314, 32, 7, 15, ''),
(315, 32, 8, 5, ''),
(316, 32, 10, 5, ''),
(317, 32, 12, 15, ''),
(318, 32, 14, 15, ''),
(319, 32, 15, 0, 'CSAT pitch missing'),
(320, 32, 17, 0, 'No ticket found in CRM'),
(321, 33, 1, 5, ''),
(322, 33, 2, 5, ''),
(323, 33, 5, 15, ''),
(324, 33, 7, 15, ''),
(325, 33, 8, 5, ''),
(326, 33, 10, 5, ''),
(327, 33, 12, 15, ''),
(328, 33, 14, 15, ''),
(329, 33, 15, 15, ''),
(330, 33, 17, 5, ''),
(331, 34, 1, 5, ''),
(332, 34, 2, 5, ''),
(333, 34, 5, 15, ''),
(334, 34, 7, 15, ''),
(335, 34, 8, 5, ''),
(336, 34, 10, 5, ''),
(337, 34, 12, 15, ''),
(338, 34, 14, 0, 'No ticket found'),
(339, 34, 15, 0, 'CSAT pitch missing'),
(340, 34, 17, 5, ''),
(341, 35, 1, 5, ''),
(342, 35, 2, 0, 'Asked customer repeatedly the same question also observed interruption'),
(343, 35, 5, 15, ''),
(344, 35, 7, 15, ''),
(345, 35, 8, 5, ''),
(346, 35, 10, 5, ''),
(347, 35, 12, 15, ''),
(348, 35, 14, 15, ''),
(349, 35, 15, 15, ''),
(350, 35, 17, 5, ''),
(351, 36, 1, 5, ''),
(352, 36, 2, 5, ''),
(353, 36, 5, 15, ''),
(354, 36, 7, 0, 'Wrong resolution given(customer was unable to send question, the page was buffering, informed customer to take subscription as resolution)'),
(355, 36, 8, 5, ''),
(356, 36, 10, 0, 'Hold time is more than 2 minutes & refreshing not done\r\n'),
(357, 36, 12, 15, ''),
(358, 36, 14, 15, ''),
(359, 36, 15, 15, ''),
(360, 36, 17, 5, ''),
(361, 37, 1, 5, ''),
(362, 37, 2, 5, ''),
(363, 37, 5, 15, ''),
(364, 37, 7, 0, 'Wrong resolution given to customer at first(asked customer to logout & relogin in our app to get the comment box at the end of the video which is completely wrong, as comment box for class 11 is not available yet)'),
(365, 37, 8, 5, ''),
(366, 37, 10, 5, ''),
(367, 37, 12, 15, ''),
(368, 37, 14, 0, 'Short notes wrongly captured(The customer got a call from our end, so he is called me, but he unable to explain the reason for the call,)This is not the reason for which customer called us.'),
(369, 37, 15, 0, 'CSAT pitch missing'),
(370, 37, 17, 5, ''),
(371, 38, 1, 5, ''),
(372, 38, 2, 5, ''),
(373, 38, 5, 0, 'Not asked customer if we can help him any other way'),
(374, 38, 7, 15, ''),
(375, 38, 8, 5, ''),
(376, 38, 10, 5, ''),
(377, 38, 12, 15, ''),
(378, 38, 14, 15, ''),
(379, 38, 15, 15, ''),
(380, 38, 17, 5, ''),
(381, 39, 1, 5, ''),
(382, 39, 2, 0, 'Communication tone is not proper some time(if you cannot hear what customer is saying, request customer to tell once again)'),
(383, 39, 5, 15, ''),
(384, 39, 7, 15, ''),
(385, 39, 8, 5, ''),
(386, 39, 10, 5, ''),
(387, 39, 12, 15, ''),
(388, 39, 14, 15, ''),
(389, 39, 15, 15, ''),
(390, 39, 17, 5, ''),
(391, 40, 1, 0, 'Assurance for help is missing'),
(392, 40, 2, 5, ''),
(393, 40, 5, 15, ''),
(394, 40, 7, 15, ''),
(395, 40, 8, 5, ''),
(396, 40, 10, 5, ''),
(397, 40, 12, 15, ''),
(398, 40, 14, 15, ''),
(399, 40, 15, 15, ''),
(400, 40, 17, 5, ''),
(401, 41, 1, 5, ''),
(402, 41, 2, 5, ''),
(403, 41, 5, 15, ''),
(404, 41, 7, 15, ''),
(405, 41, 8, 5, ''),
(406, 41, 10, 5, ''),
(407, 41, 12, 15, ''),
(408, 41, 14, 0, 'Source type in CRM wrongly mentioned as TVC, It will be Social networking website'),
(409, 41, 15, 15, ''),
(410, 41, 17, 5, ''),
(411, 42, 1, 5, ''),
(412, 42, 2, 5, ''),
(413, 42, 5, 15, ''),
(414, 42, 7, 15, ''),
(415, 42, 8, 5, ''),
(416, 42, 10, 5, ''),
(417, 42, 12, 15, ''),
(418, 42, 14, 15, ''),
(419, 42, 15, 15, ''),
(420, 42, 17, 5, ''),
(421, 43, 1, 5, ''),
(422, 43, 2, 0, 'Observed interruption in call'),
(423, 43, 5, 15, ''),
(424, 43, 7, 15, ''),
(425, 43, 8, 5, ''),
(426, 43, 10, 5, ''),
(427, 43, 12, 15, ''),
(428, 43, 14, 15, ''),
(429, 43, 15, 15, ''),
(430, 43, 17, 5, ''),
(431, 44, 1, 5, ''),
(432, 44, 2, 5, ''),
(433, 44, 5, 15, ''),
(434, 44, 7, 15, ''),
(435, 44, 8, 5, ''),
(436, 44, 10, 5, ''),
(437, 44, 12, 15, ''),
(438, 44, 14, 15, ''),
(439, 44, 15, 15, ''),
(440, 44, 17, 5, ''),
(441, 45, 1, 5, ''),
(442, 45, 2, 5, ''),
(443, 45, 5, 15, ''),
(444, 45, 7, 15, ''),
(445, 45, 8, 5, ''),
(446, 45, 10, 5, ''),
(447, 45, 12, 15, ''),
(448, 45, 14, 15, ''),
(449, 45, 15, 15, ''),
(450, 45, 17, 5, ''),
(451, 46, 1, 5, ''),
(452, 46, 2, 5, ''),
(453, 46, 5, 15, ''),
(454, 46, 7, 15, ''),
(455, 46, 8, 5, ''),
(456, 46, 10, 5, ''),
(457, 46, 12, 15, ''),
(458, 46, 14, 0, 'Complete issue details not captured in notes(Customer asked about live class  also but not mentioned in  notes)'),
(459, 46, 15, 15, ''),
(460, 46, 17, 5, ''),
(461, 47, 1, 5, ''),
(462, 47, 2, 0, 'Clear explanation missing(told customer you have attended  Madhyamik 2021 last year where customer has given Madhyamik 2021 this year)'),
(463, 47, 5, 15, ''),
(464, 47, 7, 15, ''),
(465, 47, 8, 5, ''),
(466, 47, 10, 5, ''),
(467, 47, 12, 15, ''),
(468, 47, 14, 15, ''),
(469, 47, 15, 15, ''),
(470, 47, 17, 5, ''),
(471, 48, 1, 5, ''),
(472, 48, 2, 5, ''),
(473, 48, 5, 15, ''),
(474, 48, 7, 15, ''),
(475, 48, 8, 5, ''),
(476, 48, 10, 5, ''),
(477, 48, 12, 15, ''),
(478, 48, 14, 15, ''),
(479, 48, 15, 15, ''),
(480, 48, 17, 5, ''),
(481, 49, 1, 5, ''),
(482, 49, 2, 0, 'Probing missing(not asked from where he came to know about Tutopia)'),
(483, 49, 5, 15, ''),
(484, 49, 7, 15, ''),
(485, 49, 8, 5, ''),
(486, 49, 10, 5, ''),
(487, 49, 12, 15, ''),
(488, 49, 14, 15, ''),
(489, 49, 15, 15, ''),
(490, 49, 17, 5, ''),
(491, 50, 1, 5, ''),
(492, 50, 2, 5, ''),
(493, 50, 5, 15, ''),
(494, 50, 7, 0, 'Resolution is not proper(We should not create any false expectation in customer\'s mind that may be they use our app for free if they attend our counselling session)'),
(495, 50, 8, 5, ''),
(496, 50, 10, 5, ''),
(497, 50, 12, 15, ''),
(498, 50, 14, 15, ''),
(499, 50, 15, 15, ''),
(500, 50, 17, 5, ''),
(501, 51, 1, 5, ''),
(502, 51, 2, 5, ''),
(503, 51, 5, 15, ''),
(504, 51, 7, 15, ''),
(505, 51, 8, 5, ''),
(506, 51, 10, 5, ''),
(507, 51, 12, 15, ''),
(508, 51, 14, 0, 'CRM notes is not proper(customer already got a call from counselling team previously so he doesn\'t want any call further but its not mentioned in issue details & tagged this ticket under sales inquiry)'),
(509, 51, 15, 15, ''),
(510, 51, 17, 5, ''),
(511, 52, 1, 5, ''),
(512, 52, 2, 5, ''),
(513, 52, 5, 15, ''),
(514, 52, 7, 15, ''),
(515, 52, 8, 5, ''),
(516, 52, 10, 5, ''),
(517, 52, 12, 15, ''),
(518, 52, 14, 0, 'Customer came to know about Tutopia from internet but source type wrongly mentioned as TVC'),
(519, 52, 15, 15, ''),
(520, 52, 17, 5, ''),
(521, 53, 1, 5, ''),
(522, 53, 2, 0, 'Communication tone(sometimes the voice was too low that the customer couldn\'t understand)'),
(523, 53, 5, 15, ''),
(524, 53, 7, 15, ''),
(525, 53, 8, 5, ''),
(526, 53, 10, 5, ''),
(527, 53, 12, 15, ''),
(528, 53, 14, 15, ''),
(529, 53, 15, 15, ''),
(530, 53, 17, 5, ''),
(531, 54, 1, 5, ''),
(532, 54, 2, 0, 'Voice is not understandable sometimes'),
(533, 54, 5, 15, ''),
(534, 54, 7, 15, ''),
(535, 54, 8, 5, ''),
(536, 54, 10, 5, ''),
(537, 54, 12, 15, ''),
(538, 54, 14, 15, ''),
(539, 54, 15, 15, ''),
(540, 54, 17, 5, ''),
(541, 55, 1, 5, ''),
(542, 55, 2, 5, ''),
(543, 55, 5, 15, ''),
(544, 55, 7, 15, ''),
(545, 55, 8, 5, ''),
(546, 55, 10, 5, ''),
(547, 55, 12, 15, ''),
(548, 55, 14, 0, 'Live class related query but raised ticket under \"Others\"'),
(549, 55, 15, 15, ''),
(550, 55, 17, 5, ''),
(551, 56, 1, 5, ''),
(552, 56, 2, 0, 'Clear explanation missing.Customer asked why we can\'t take screenshot in Tutopia App, agent is unable to explain clearly'),
(553, 56, 5, 15, ''),
(554, 56, 7, 15, ''),
(555, 56, 8, 5, ''),
(556, 56, 10, 5, ''),
(557, 56, 12, 15, ''),
(558, 56, 14, 15, ''),
(559, 56, 15, 15, ''),
(560, 56, 17, 5, ''),
(561, 57, 1, 5, ''),
(562, 57, 2, 0, 'Match pace: observed interruption when talking about live class'),
(563, 57, 5, 15, ''),
(564, 57, 7, 15, ''),
(565, 57, 8, 5, ''),
(566, 57, 10, 5, ''),
(567, 57, 12, 15, ''),
(568, 57, 14, 0, 'Android version wrongly mentioned in CRM(Below version 5)'),
(569, 57, 15, 15, ''),
(570, 57, 17, 5, ''),
(571, 58, 1, 5, ''),
(572, 58, 2, 5, ''),
(573, 58, 5, 15, ''),
(574, 58, 7, 15, ''),
(575, 58, 8, 0, 'Additional effort missing(customer wanted to know about Tutopia, informed that one can read from class 8-12 in our app but not mentioned that class 12 will not be available this year, it will available next year for those who reads in class 11 now)'),
(576, 58, 10, 5, ''),
(577, 58, 12, 15, ''),
(578, 58, 14, 15, ''),
(579, 58, 15, 15, ''),
(580, 58, 17, 5, ''),
(581, 59, 1, 5, ''),
(582, 59, 2, 5, ''),
(583, 59, 5, 15, ''),
(584, 59, 7, 15, ''),
(585, 59, 8, 5, ''),
(586, 59, 10, 5, ''),
(587, 59, 12, 15, ''),
(588, 59, 14, 15, ''),
(589, 59, 15, 15, ''),
(590, 59, 17, 5, ''),
(591, 60, 1, 5, ''),
(592, 60, 2, 5, ''),
(593, 60, 5, 15, ''),
(594, 60, 7, 15, ''),
(595, 60, 8, 0, 'Additional effort is missing when guardian informed that they already attended our counselling session, but unable to understand the process of teaching in our app, we could tell her the process also could inform her about the  comment box at the end of the video, Q & A section(private/public) to find the answer etc.'),
(596, 60, 10, 5, ''),
(597, 60, 12, 15, ''),
(598, 60, 14, 15, ''),
(599, 60, 15, 15, ''),
(600, 60, 17, 5, ''),
(601, 61, 1, 5, ''),
(602, 61, 2, 5, ''),
(603, 61, 5, 15, ''),
(604, 61, 7, 15, ''),
(605, 61, 8, 5, ''),
(606, 61, 10, 5, ''),
(607, 61, 12, 15, ''),
(608, 61, 14, 0, 'Incomplete notes captured in CRM(paid customer called us to change the number, as registered number is not available with him all the time, this part of conversation & resolution is completely missing in notes)'),
(609, 61, 15, 15, ''),
(610, 61, 17, 5, ''),
(611, 62, 1, 5, ''),
(612, 62, 2, 5, ''),
(613, 62, 5, 15, ''),
(614, 62, 7, 15, ''),
(615, 62, 8, 5, ''),
(616, 62, 10, 5, ''),
(617, 62, 12, 15, ''),
(618, 62, 14, 0, 'Category wrongly captured in CRM(Paid customer called us as he got a message regarding free counselling, raised the ticket under sales inquiry)'),
(619, 62, 15, 15, ''),
(620, 62, 17, 5, ''),
(621, 63, 1, 5, ''),
(622, 63, 2, 5, ''),
(623, 63, 5, 15, ''),
(624, 63, 7, 15, ''),
(625, 63, 8, 5, ''),
(626, 63, 10, 5, ''),
(627, 63, 12, 0, 'Category wrongly mentioned as \"others\" '),
(628, 63, 14, 15, ''),
(629, 63, 15, 15, ''),
(630, 63, 17, 5, ''),
(631, 64, 1, 5, ''),
(632, 64, 2, 5, ''),
(633, 64, 5, 15, ''),
(634, 64, 7, 15, ''),
(635, 64, 8, 5, ''),
(636, 64, 10, 5, ''),
(637, 64, 12, 15, ''),
(638, 64, 14, 0, 'meaningless note(the customer was saying that if my money will not be debited?,  Informed the customer that you will not have any balance debited)'),
(639, 64, 15, 15, ''),
(640, 64, 17, 5, ''),
(641, 65, 1, 0, 'Assurance for help is missing'),
(642, 65, 2, 5, ''),
(643, 65, 5, 15, ''),
(644, 65, 7, 15, ''),
(645, 65, 8, 0, 'Additional effort is missing when customer informed that previously he already had a conversation with someone from counselling team, then we could tell him that he can call back directly if he has that number)'),
(646, 65, 10, 5, ''),
(647, 65, 12, 15, ''),
(648, 65, 14, 15, ''),
(649, 65, 15, 15, ''),
(650, 65, 17, 5, ''),
(651, 66, 1, 5, ''),
(652, 66, 2, 0, 'Probing missing((not asked from where customer came to know about Tutopia)'),
(653, 66, 5, 15, ''),
(654, 66, 7, 15, ''),
(655, 66, 8, 5, ''),
(656, 66, 10, 5, ''),
(657, 66, 12, 15, ''),
(658, 66, 14, 15, ''),
(659, 66, 15, 15, ''),
(660, 66, 17, 5, ''),
(661, 67, 1, 5, ''),
(662, 67, 2, 5, ''),
(663, 67, 5, 15, ''),
(664, 67, 7, 15, ''),
(665, 67, 8, 5, ''),
(666, 67, 10, 5, ''),
(667, 67, 12, 15, ''),
(668, 67, 14, 0, 'Incomplete details captured on CRM notes(paid customer called to ask about live class & also he got a message regarding free counselling but in CRM live class issue only captured)'),
(669, 67, 15, 15, ''),
(670, 67, 17, 5, ''),
(671, 68, 1, 5, ''),
(672, 68, 2, 5, ''),
(673, 68, 5, 15, ''),
(674, 68, 7, 15, ''),
(675, 68, 8, 0, 'Additional effort is missing when customer asked what benefits he will get if subscribes our app(We could inform about the comment box at the end of the video, Q & A section to find answer, study graph to monitor the time span of study, test, practice etc)'),
(676, 68, 10, 5, ''),
(677, 68, 12, 15, ''),
(678, 68, 14, 15, ''),
(679, 68, 15, 15, ''),
(680, 68, 17, 5, ''),
(681, 69, 1, 5, ''),
(682, 69, 2, 5, ''),
(683, 69, 5, 15, ''),
(684, 69, 7, 15, ''),
(685, 69, 8, 5, ''),
(686, 69, 10, 5, ''),
(687, 69, 12, 15, ''),
(688, 69, 14, 0, 'Meaningless notes(There is no member to go home that will log in)'),
(689, 69, 15, 15, ''),
(690, 69, 17, 5, ''),
(691, 70, 1, 5, ''),
(692, 70, 2, 5, ''),
(693, 70, 5, 15, ''),
(694, 70, 7, 15, ''),
(695, 70, 8, 0, 'Additional effort is missing when customer informed that he has to ask his parents whether he will login or not, we could tell him that he doesn\'t have to pay anything for logging in. So he can login now & can ask his parents later regarding subscription)'),
(696, 70, 10, 5, ''),
(697, 70, 12, 15, ''),
(698, 70, 14, 15, ''),
(699, 70, 15, 15, ''),
(700, 70, 17, 5, ''),
(701, 71, 1, 5, ''),
(702, 71, 2, 5, ''),
(703, 71, 5, 15, ''),
(704, 71, 7, 15, ''),
(705, 71, 8, 5, ''),
(706, 71, 10, 5, ''),
(707, 71, 12, 15, ''),
(708, 71, 14, 0, 'Call has been disconnected between conversations, not updated in notes. Short description: student not interest'),
(709, 71, 15, 15, ''),
(710, 71, 17, 5, ''),
(711, 72, 1, 5, ''),
(712, 72, 2, 5, ''),
(713, 72, 5, 15, ''),
(714, 72, 7, 0, 'Customer reads in class 12, informed customer that class 12 will start soon & he would be able to use it once its started(created false expectation)'),
(715, 72, 8, 5, ''),
(716, 72, 10, 5, ''),
(717, 72, 12, 15, ''),
(718, 72, 14, 0, 'Not captured complete details, helped customer to login & sent his details to counselling team but not mentioned for which class customer wants to take subscription (customer reads in class 12 )'),
(719, 72, 15, 15, ''),
(720, 72, 17, 5, ''),
(721, 73, 1, 5, ''),
(722, 73, 2, 5, ''),
(723, 73, 5, 15, ''),
(724, 73, 7, 15, ''),
(725, 73, 8, 5, ''),
(726, 73, 10, 5, ''),
(727, 73, 12, 15, ''),
(728, 73, 14, 15, ''),
(729, 73, 15, 15, ''),
(730, 73, 17, 5, ''),
(731, 74, 1, 5, ''),
(732, 74, 2, 5, ''),
(733, 74, 5, 15, ''),
(734, 74, 7, 15, ''),
(735, 74, 8, 5, ''),
(736, 74, 10, 5, ''),
(737, 74, 12, 15, ''),
(738, 74, 14, 15, ''),
(739, 74, 15, 15, ''),
(740, 74, 17, 5, ''),
(741, 75, 1, 5, ''),
(742, 75, 2, 5, ''),
(743, 75, 5, 15, ''),
(744, 75, 7, 15, ''),
(745, 75, 8, 5, ''),
(746, 75, 10, 5, ''),
(747, 75, 12, 15, ''),
(748, 75, 14, 15, ''),
(749, 75, 15, 15, ''),
(750, 75, 17, 5, ''),
(751, 76, 1, 5, ''),
(752, 76, 2, 5, ''),
(753, 76, 5, 15, ''),
(754, 76, 7, 15, ''),
(755, 76, 8, 5, ''),
(756, 76, 10, 5, ''),
(757, 76, 12, 15, ''),
(758, 76, 14, 0, 'Complete details not captured in CRM notes(Customer asked about refund policy but not captured in notes)'),
(759, 76, 15, 15, ''),
(760, 76, 17, 5, ''),
(761, 77, 1, 5, ''),
(762, 77, 2, 5, ''),
(763, 77, 5, 15, ''),
(764, 77, 7, 15, ''),
(765, 77, 8, 5, ''),
(766, 77, 10, 5, ''),
(767, 77, 12, 15, ''),
(768, 77, 14, 15, ''),
(769, 77, 15, 15, ''),
(770, 77, 17, 5, ''),
(771, 78, 1, 5, ''),
(772, 78, 2, 5, ''),
(773, 78, 5, 15, ''),
(774, 78, 7, 15, ''),
(775, 78, 8, 5, ''),
(776, 78, 10, 5, ''),
(777, 78, 12, 15, ''),
(778, 78, 14, 0, 'Ticket raised under wrong category(customer is not subscribed but ticket raised under post sales)'),
(779, 78, 15, 15, ''),
(780, 78, 17, 5, ''),
(781, 79, 1, 0, 'Assurance for help is missing'),
(782, 79, 2, 5, ''),
(783, 79, 5, 15, ''),
(784, 79, 7, 15, ''),
(785, 79, 8, 5, ''),
(786, 79, 10, 5, ''),
(787, 79, 12, 15, ''),
(788, 79, 14, 15, ''),
(789, 79, 15, 15, ''),
(790, 79, 17, 5, ''),
(791, 80, 1, 5, ''),
(792, 80, 2, 5, ''),
(793, 80, 5, 15, ''),
(794, 80, 7, 15, ''),
(795, 80, 8, 5, ''),
(796, 80, 10, 5, ''),
(797, 80, 12, 15, ''),
(798, 80, 14, 0, 'paid customer asked about live class, ticket raised under \"others\"'),
(799, 80, 15, 15, ''),
(800, 80, 17, 5, ''),
(801, 81, 1, 5, ''),
(802, 81, 2, 5, ''),
(803, 81, 5, 15, ''),
(804, 81, 7, 15, ''),
(805, 81, 8, 5, ''),
(806, 81, 10, 5, ''),
(807, 81, 12, 15, ''),
(808, 81, 14, 0, 'Paid customer called us as she is not getting comment box at the end of the video, raised ticket under \'Others\"'),
(809, 81, 15, 15, ''),
(810, 81, 17, 5, ''),
(811, 82, 1, 5, ''),
(812, 82, 2, 5, ''),
(813, 82, 5, 15, ''),
(814, 82, 7, 15, ''),
(815, 82, 8, 5, ''),
(816, 82, 10, 5, ''),
(817, 82, 12, 15, ''),
(818, 82, 14, 15, ''),
(819, 82, 15, 15, ''),
(820, 82, 17, 5, ''),
(821, 83, 1, 5, ''),
(822, 83, 2, 5, ''),
(823, 83, 5, 15, ''),
(824, 83, 7, 15, ''),
(825, 83, 8, 5, ''),
(826, 83, 10, 5, ''),
(827, 83, 12, 15, ''),
(828, 83, 14, 15, ''),
(829, 83, 15, 15, ''),
(830, 83, 17, 5, ''),
(831, 84, 1, 5, ''),
(832, 84, 2, 5, ''),
(833, 84, 5, 0, 'Not asked customer if we could help him any other way'),
(834, 84, 7, 15, ''),
(835, 84, 8, 5, ''),
(836, 84, 10, 5, ''),
(837, 84, 12, 15, ''),
(838, 84, 14, 15, ''),
(839, 84, 15, 15, ''),
(840, 84, 17, 5, ''),
(841, 85, 1, 5, ''),
(842, 85, 2, 5, ''),
(843, 85, 5, 0, 'Not asked customer if we could help in any other way or not'),
(844, 85, 7, 15, ''),
(845, 85, 8, 5, ''),
(846, 85, 10, 5, ''),
(847, 85, 12, 15, ''),
(848, 85, 14, 15, ''),
(849, 85, 15, 15, ''),
(850, 85, 17, 5, ''),
(851, 86, 1, 5, ''),
(852, 86, 2, 5, ''),
(853, 86, 5, 15, ''),
(854, 86, 7, 15, ''),
(855, 86, 8, 5, ''),
(856, 86, 10, 5, ''),
(857, 86, 12, 15, ''),
(858, 86, 14, 0, 'Source type wrongly mentioned in CRM'),
(859, 86, 15, 15, ''),
(860, 86, 17, 5, ''),
(861, 87, 1, 5, ''),
(862, 87, 2, 5, ''),
(863, 87, 5, 15, ''),
(864, 87, 7, 15, ''),
(865, 87, 8, 5, ''),
(866, 87, 10, 5, ''),
(867, 87, 12, 15, ''),
(868, 87, 14, 15, ''),
(869, 87, 15, 15, ''),
(870, 87, 17, 5, ''),
(871, 88, 1, 5, ''),
(872, 88, 2, 5, ''),
(873, 88, 5, 15, ''),
(874, 88, 7, 15, ''),
(875, 88, 8, 5, ''),
(876, 88, 10, 5, ''),
(877, 88, 12, 15, ''),
(878, 88, 14, 15, ''),
(879, 88, 15, 15, ''),
(880, 88, 17, 5, ''),
(881, 89, 1, 5, ''),
(882, 89, 2, 5, ''),
(883, 89, 5, 15, ''),
(884, 89, 7, 15, ''),
(885, 89, 8, 5, ''),
(886, 89, 10, 5, ''),
(887, 89, 12, 15, ''),
(888, 89, 14, 0, 'Complete details not captured on notes(Customer is not interested to log in but the reason is not captured in CRM notes)'),
(889, 89, 15, 15, ''),
(890, 89, 17, 5, ''),
(891, 90, 1, 5, ''),
(892, 90, 2, 5, ''),
(893, 90, 5, 15, ''),
(894, 90, 7, 15, ''),
(895, 90, 8, 5, ''),
(896, 90, 10, 5, ''),
(897, 90, 12, 15, ''),
(898, 90, 14, 0, 'Customer disconnected the call but not updated in notes'),
(899, 90, 15, 15, ''),
(900, 90, 17, 5, ''),
(901, 91, 1, 5, ''),
(902, 91, 2, 5, ''),
(903, 91, 5, 15, ''),
(904, 91, 7, 15, ''),
(905, 91, 8, 5, ''),
(906, 91, 10, 5, ''),
(907, 91, 12, 15, ''),
(908, 91, 14, 15, ''),
(909, 91, 15, 15, ''),
(910, 91, 17, 5, ''),
(911, 92, 1, 5, ''),
(912, 92, 2, 5, ''),
(913, 92, 5, 15, ''),
(914, 92, 7, 15, ''),
(915, 92, 8, 5, ''),
(916, 92, 10, 5, ''),
(917, 92, 12, 15, ''),
(918, 92, 14, 15, ''),
(919, 92, 15, 15, ''),
(920, 92, 17, 5, ''),
(921, 93, 1, 5, ''),
(922, 93, 2, 5, ''),
(923, 93, 5, 15, ''),
(924, 93, 7, 15, ''),
(925, 93, 8, 5, ''),
(926, 93, 10, 5, ''),
(927, 93, 12, 15, ''),
(928, 93, 14, 0, 'Incomplete notes(customer asked about comment box but not mentioned in notes)'),
(929, 93, 15, 15, ''),
(930, 93, 17, 5, ''),
(931, 94, 1, 5, ''),
(932, 94, 2, 5, ''),
(933, 94, 5, 15, ''),
(934, 94, 7, 15, ''),
(935, 94, 8, 5, ''),
(936, 94, 10, 5, ''),
(937, 94, 12, 15, ''),
(938, 94, 14, 0, 'Ticket raised under wrong category'),
(939, 94, 15, 15, ''),
(940, 94, 17, 5, ''),
(941, 95, 1, 5, ''),
(942, 95, 2, 5, ''),
(943, 95, 5, 15, ''),
(944, 95, 7, 15, ''),
(945, 95, 8, 5, ''),
(946, 95, 10, 5, ''),
(947, 95, 12, 15, ''),
(948, 95, 14, 0, 'Called customer to login but customer already paid from another number, also customer asked whether she can use our app from another device or not-this part is not mentioned in notes.'),
(949, 95, 15, 15, ''),
(950, 95, 17, 5, ''),
(951, 96, 1, 5, ''),
(952, 96, 2, 5, ''),
(953, 96, 5, 15, ''),
(954, 96, 7, 15, ''),
(955, 96, 8, 5, ''),
(956, 96, 10, 5, ''),
(957, 96, 12, 15, ''),
(958, 96, 14, 15, ''),
(959, 96, 15, 15, ''),
(960, 96, 17, 5, ''),
(961, 97, 1, 5, ''),
(962, 97, 2, 5, ''),
(963, 97, 5, 15, ''),
(964, 97, 7, 0, 'Wrong resolution given to customer(customer asked about Tutopia cards, informed that its not for students, its for distributors)'),
(965, 97, 8, 5, ''),
(966, 97, 10, 5, ''),
(967, 97, 12, 15, ''),
(968, 97, 14, 15, ''),
(969, 97, 15, 15, ''),
(970, 97, 17, 5, ''),
(971, 98, 1, 5, ''),
(972, 98, 2, 5, ''),
(973, 98, 5, 15, ''),
(974, 98, 7, 0, 'Wrong resolution given to customer(Customer called us to inform that the last chapter video of 10th grade English(The snail) is not given completely. According to customer, the video is given up to stanza 4 but it\'s supposed to be up to Stanza 6. Given resolution to the customer that our content team is working on it & it will be uploaded soon)'),
(975, 98, 8, 5, ''),
(976, 98, 10, 5, ''),
(977, 98, 12, 15, ''),
(978, 98, 14, 15, ''),
(979, 98, 15, 15, ''),
(980, 98, 17, 5, ''),
(981, 99, 1, 5, ''),
(982, 99, 2, 5, ''),
(983, 99, 5, 15, ''),
(984, 99, 7, 15, ''),
(985, 99, 8, 5, ''),
(986, 99, 10, 5, ''),
(987, 99, 12, 15, ''),
(988, 99, 14, 15, ''),
(989, 99, 15, 15, ''),
(990, 99, 17, 5, ''),
(991, 100, 1, 5, ''),
(992, 100, 2, 0, 'Probing missing(not asked from where customer came to know about Tutopia)'),
(993, 100, 5, 15, ''),
(994, 100, 7, 15, ''),
(995, 100, 8, 5, ''),
(996, 100, 10, 5, ''),
(997, 100, 12, 15, ''),
(998, 100, 14, 15, ''),
(999, 100, 15, 0, 'CSAT pitch missing'),
(1000, 100, 17, 5, ''),
(1001, 101, 1, 5, ''),
(1002, 101, 2, 5, ''),
(1003, 101, 5, 15, ''),
(1004, 101, 7, 15, ''),
(1005, 101, 8, 5, ''),
(1006, 101, 10, 5, ''),
(1007, 101, 12, 15, ''),
(1008, 101, 14, 15, ''),
(1009, 101, 15, 15, ''),
(1010, 101, 17, 5, ''),
(1011, 102, 1, 5, ''),
(1012, 102, 2, 5, ''),
(1013, 102, 5, 15, ''),
(1014, 102, 7, 15, ''),
(1015, 102, 8, 5, ''),
(1016, 102, 10, 5, ''),
(1017, 102, 12, 15, ''),
(1018, 102, 14, 0, 'Incomplete details captured in notes also category is wrong(customer doesn\'t want to use our app as he has to pay subscription charges for this also he doesn\'t have any login related problem, not captured in notes, category is wrong)'),
(1019, 102, 15, 15, ''),
(1020, 102, 17, 5, ''),
(1021, 103, 1, 5, ''),
(1022, 103, 2, 5, ''),
(1023, 103, 5, 15, ''),
(1024, 103, 7, 15, ''),
(1025, 103, 8, 5, ''),
(1026, 103, 10, 5, ''),
(1027, 103, 12, 15, ''),
(1028, 103, 14, 0, 'proper details not updated in notes(customer said that he logged in from another number, also given the number-9800606815, but in notes mentioned that customer didn\'t give us that number from which he logged in)'),
(1029, 103, 15, 15, ''),
(1030, 103, 17, 5, ''),
(1031, 104, 1, 5, ''),
(1032, 104, 2, 5, ''),
(1033, 104, 5, 15, ''),
(1034, 104, 7, 0, 'Wrong resolution given to customer(customer asked about Tutopia cards, informed that its not for students, its for distributors)\r\n'),
(1035, 104, 8, 5, ''),
(1036, 104, 10, 5, ''),
(1037, 104, 12, 15, ''),
(1038, 104, 14, 15, ''),
(1039, 104, 15, 15, ''),
(1040, 104, 17, 5, ''),
(1041, 105, 1, 5, ''),
(1042, 105, 2, 5, ''),
(1043, 105, 5, 15, ''),
(1044, 105, 7, 15, ''),
(1045, 105, 8, 5, ''),
(1046, 105, 10, 5, ''),
(1047, 105, 12, 15, ''),
(1048, 105, 14, 15, ''),
(1049, 105, 15, 15, ''),
(1050, 105, 17, 5, ''),
(1051, 106, 1, 5, ''),
(1052, 106, 2, 5, ''),
(1053, 106, 5, 15, ''),
(1054, 106, 7, 15, ''),
(1055, 106, 8, 5, ''),
(1056, 106, 10, 5, ''),
(1057, 106, 12, 15, ''),
(1058, 106, 14, 15, ''),
(1059, 106, 15, 15, ''),
(1060, 106, 17, 5, ''),
(1061, 107, 1, 5, ''),
(1062, 107, 2, 5, ''),
(1063, 107, 5, 15, ''),
(1064, 107, 7, 15, ''),
(1065, 107, 8, 5, ''),
(1066, 107, 10, 5, ''),
(1067, 107, 12, 15, ''),
(1068, 107, 14, 0, 'DAY 3 details not captured in notes but ticket  has been resolved'),
(1069, 107, 15, 15, ''),
(1070, 107, 17, 5, ''),
(1071, 108, 1, 5, ''),
(1072, 108, 2, 5, ''),
(1073, 108, 5, 15, ''),
(1074, 108, 7, 15, ''),
(1075, 108, 8, 5, ''),
(1076, 108, 10, 5, ''),
(1077, 108, 12, 0, 'Proper closing not done'),
(1078, 108, 14, 15, ''),
(1079, 108, 15, 15, ''),
(1080, 108, 17, 5, ''),
(1081, 109, 1, 5, ''),
(1082, 109, 2, 5, ''),
(1083, 109, 5, 15, ''),
(1084, 109, 7, 15, ''),
(1085, 109, 8, 5, ''),
(1086, 109, 10, 5, ''),
(1087, 109, 12, 15, ''),
(1088, 109, 14, 15, ''),
(1089, 109, 15, 15, ''),
(1090, 109, 17, 5, ''),
(1091, 110, 1, 5, ''),
(1092, 110, 2, 5, ''),
(1093, 110, 5, 15, ''),
(1094, 110, 7, 15, ''),
(1095, 110, 8, 5, ''),
(1096, 110, 10, 5, ''),
(1097, 110, 12, 15, ''),
(1098, 110, 14, 15, ''),
(1099, 110, 15, 15, ''),
(1100, 110, 17, 5, ''),
(1101, 111, 1, 5, ''),
(1102, 111, 2, 5, ''),
(1103, 111, 5, 15, ''),
(1104, 111, 7, 15, ''),
(1105, 111, 8, 5, ''),
(1106, 111, 10, 5, ''),
(1107, 111, 12, 15, ''),
(1108, 111, 14, 15, ''),
(1109, 111, 15, 0, 'CSAT pitch missing'),
(1110, 111, 17, 5, ''),
(1111, 112, 1, 5, ''),
(1112, 112, 2, 5, ''),
(1113, 112, 5, 15, ''),
(1114, 112, 7, 15, ''),
(1115, 112, 8, 5, ''),
(1116, 112, 10, 5, ''),
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(1118, 112, 14, 15, ''),
(1119, 112, 15, 15, ''),
(1120, 112, 17, 5, ''),
(1121, 113, 1, 5, ''),
(1122, 113, 2, 5, ''),
(1123, 113, 5, 15, ''),
(1124, 113, 7, 15, ''),
(1125, 113, 8, 0, 'Addition effort is missing(customer doesn\'t want to use our app as he has to pay yearly subscription charges at a time, we could inform him that if he takes subscription for class 11 & 12 together then he can opted EMI option)'),
(1126, 113, 10, 5, ''),
(1127, 113, 12, 15, ''),
(1128, 113, 14, 15, ''),
(1129, 113, 15, 15, ''),
(1130, 113, 17, 5, ''),
(1131, 114, 1, 5, ''),
(1132, 114, 2, 5, ''),
(1133, 114, 5, 15, ''),
(1134, 114, 7, 15, ''),
(1135, 114, 8, 5, ''),
(1136, 114, 10, 5, ''),
(1137, 114, 12, 15, ''),
(1138, 114, 14, 15, ''),
(1139, 114, 15, 15, ''),
(1140, 114, 17, 5, ''),
(1141, 115, 1, 5, ''),
(1142, 115, 2, 5, ''),
(1143, 115, 5, 15, ''),
(1144, 115, 7, 0, 'Resolution not given properly(customer called us & told that she already paid but her sale details was not showing in CRM, also we didn\'t help the customer to subscribe)'),
(1145, 115, 8, 5, ''),
(1146, 115, 10, 5, ''),
(1147, 115, 12, 15, ''),
(1148, 115, 14, 15, ''),
(1149, 115, 15, 15, ''),
(1150, 115, 17, 5, ''),
(1151, 116, 1, 0, 'Assurance for help is missing'),
(1152, 116, 2, 5, ''),
(1153, 116, 5, 15, ''),
(1154, 116, 7, 15, ''),
(1155, 116, 8, 5, ''),
(1156, 116, 10, 5, ''),
(1157, 116, 12, 15, ''),
(1158, 116, 14, 15, ''),
(1159, 116, 15, 15, ''),
(1160, 116, 17, 5, ''),
(1161, 117, 1, 5, ''),
(1162, 117, 2, 5, ''),
(1163, 117, 5, 15, ''),
(1164, 117, 7, 15, ''),
(1165, 117, 8, 0, 'Additional information is missing when informed customer about EMI facility(not informed that EMI option is not available for single class subscription)'),
(1166, 117, 10, 5, ''),
(1167, 117, 12, 15, ''),
(1168, 117, 14, 15, ''),
(1169, 117, 15, 15, ''),
(1170, 117, 17, 5, ''),
(1171, 118, 1, 5, ''),
(1172, 118, 2, 5, ''),
(1173, 118, 5, 15, ''),
(1174, 118, 7, 15, ''),
(1175, 118, 8, 5, ''),
(1176, 118, 10, 5, ''),
(1177, 118, 12, 15, ''),
(1178, 118, 14, 15, ''),
(1179, 118, 15, 15, ''),
(1180, 118, 17, 5, ''),
(1181, 119, 1, 5, ''),
(1182, 119, 2, 5, ''),
(1183, 119, 5, 15, ''),
(1184, 119, 7, 15, ''),
(1185, 119, 8, 5, ''),
(1186, 119, 10, 5, ''),
(1187, 119, 12, 15, ''),
(1188, 119, 14, 0, 'Notes is meaningless(Baba Info @Tutopia,In that mail call was canceled, No reply, I\'m scared of suicide, Cancel said he had called several times in July)'),
(1189, 119, 15, 15, ''),
(1190, 119, 17, 5, ''),
(1191, 120, 1, 5, ''),
(1192, 120, 2, 5, ''),
(1193, 120, 5, 15, ''),
(1194, 120, 7, 15, ''),
(1195, 120, 8, 5, ''),
(1196, 120, 10, 5, ''),
(1197, 120, 12, 15, ''),
(1198, 120, 14, 0, 'complete details not captured(Not mentioned that back button was not working & its resolution, asked about EMI details but not mentioned,)'),
(1199, 120, 15, 15, ''),
(1200, 120, 17, 5, ''),
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(1202, 121, 2, 5, ''),
(1203, 121, 5, 15, ''),
(1204, 121, 7, 15, ''),
(1205, 121, 8, 5, ''),
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(1209, 121, 15, 15, ''),
(1210, 121, 17, 5, ''),
(1211, 122, 1, 5, ''),
(1212, 122, 2, 5, ''),
(1213, 122, 5, 15, ''),
(1214, 122, 7, 15, ''),
(1215, 122, 8, 5, ''),
(1216, 122, 10, 5, ''),
(1217, 122, 12, 15, ''),
(1218, 122, 14, 0, 'Customer is not interested to attend counselling session but raised ticket under sales inquiry'),
(1219, 122, 15, 15, ''),
(1220, 122, 17, 5, ''),
(1221, 123, 1, 5, ''),
(1222, 123, 2, 5, ''),
(1223, 123, 5, 15, ''),
(1224, 123, 7, 15, ''),
(1225, 123, 8, 5, ''),
(1226, 123, 10, 5, ''),
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(1230, 123, 17, 5, ''),
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(1232, 124, 2, 5, ''),
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(1234, 124, 7, 15, ''),
(1235, 124, 8, 5, ''),
(1236, 124, 10, 5, ''),
(1237, 124, 12, 15, ''),
(1238, 124, 14, 15, ''),
(1239, 124, 15, 15, ''),
(1240, 124, 17, 5, ''),
(1241, 125, 1, 5, ''),
(1242, 125, 2, 5, ''),
(1243, 125, 5, 0, 'Confirm understanding missing(not asked if we could help him any other way or not)'),
(1244, 125, 7, 15, ''),
(1245, 125, 8, 5, ''),
(1246, 125, 10, 5, ''),
(1247, 125, 12, 15, ''),
(1248, 125, 14, 15, ''),
(1249, 125, 15, 15, ''),
(1250, 125, 17, 5, ''),
(1251, 126, 1, 5, ''),
(1252, 126, 2, 5, ''),
(1253, 126, 5, 0, 'Confirm understanding missing(not asked if we could help him any other way or not)'),
(1254, 126, 7, 15, ''),
(1255, 126, 8, 5, ''),
(1256, 126, 10, 5, ''),
(1257, 126, 12, 15, ''),
(1258, 126, 14, 15, ''),
(1259, 126, 15, 15, ''),
(1260, 126, 17, 5, ''),
(1261, 127, 1, 5, ''),
(1262, 127, 2, 5, ''),
(1263, 127, 5, 15, ''),
(1264, 127, 7, 15, ''),
(1265, 127, 8, 5, ''),
(1266, 127, 10, 5, ''),
(1267, 127, 12, 15, ''),
(1268, 127, 14, 15, ''),
(1269, 127, 15, 15, ''),
(1270, 127, 17, 5, ''),
(1271, 128, 1, 5, ''),
(1272, 128, 2, 5, ''),
(1273, 128, 5, 15, ''),
(1274, 128, 7, 15, ''),
(1275, 128, 8, 5, ''),
(1276, 128, 10, 5, ''),
(1277, 128, 12, 15, ''),
(1278, 128, 14, 15, ''),
(1279, 128, 15, 15, ''),
(1280, 128, 17, 5, ''),
(1281, 129, 1, 5, ''),
(1282, 129, 2, 5, ''),
(1283, 129, 5, 15, ''),
(1284, 129, 7, 15, ''),
(1285, 129, 8, 5, ''),
(1286, 129, 10, 5, ''),
(1287, 129, 12, 15, ''),
(1288, 129, 14, 15, ''),
(1289, 129, 15, 15, ''),
(1290, 129, 17, 5, ''),
(1291, 130, 1, 5, ''),
(1292, 130, 2, 5, ''),
(1293, 130, 5, 15, ''),
(1294, 130, 7, 15, ''),
(1295, 130, 8, 5, ''),
(1296, 130, 10, 0, 'Hold time is more than 2 mins & refresh not done'),
(1297, 130, 12, 15, ''),
(1298, 130, 14, 15, ''),
(1299, 130, 15, 15, ''),
(1300, 130, 17, 5, ''),
(1301, 131, 1, 5, ''),
(1302, 131, 2, 0, 'Repeat: Asked the customer her registered number 3 times.'),
(1303, 131, 5, 15, ''),
(1304, 131, 7, 15, ''),
(1305, 131, 8, 5, ''),
(1306, 131, 10, 5, ''),
(1307, 131, 12, 15, ''),
(1308, 131, 14, 15, ''),
(1309, 131, 15, 15, ''),
(1310, 131, 17, 5, ''),
(1311, 132, 1, 5, ''),
(1312, 132, 2, 5, ''),
(1313, 132, 5, 15, ''),
(1314, 132, 7, 15, ''),
(1315, 132, 8, 5, ''),
(1316, 132, 10, 5, ''),
(1317, 132, 12, 15, ''),
(1318, 132, 14, 15, ''),
(1319, 132, 15, 15, ''),
(1320, 132, 17, 5, ''),
(1321, 133, 1, 5, ''),
(1322, 133, 2, 5, ''),
(1323, 133, 5, 15, ''),
(1324, 133, 7, 15, ''),
(1325, 133, 8, 5, ''),
(1326, 133, 10, 5, ''),
(1327, 133, 12, 15, ''),
(1328, 133, 14, 15, ''),
(1329, 133, 15, 15, ''),
(1330, 133, 17, 5, ''),
(1331, 134, 1, 5, ''),
(1332, 134, 2, 5, ''),
(1333, 134, 5, 15, ''),
(1334, 134, 7, 15, ''),
(1335, 134, 8, 5, ''),
(1336, 134, 10, 5, ''),
(1337, 134, 12, 15, ''),
(1338, 134, 14, 15, ''),
(1339, 134, 15, 15, ''),
(1340, 134, 17, 5, ''),
(1341, 135, 1, 5, ''),
(1342, 135, 2, 5, ''),
(1343, 135, 5, 15, ''),
(1344, 135, 7, 0, 'Resolution not given properly(customer told that he didn\'t take our subscription as the syllabus of class 10 has been changed recently  but our tutorials is not updated- didn\'t explain the customer that our tutorials is updated as per the current syllabus & if syllabus is changed our tutorials will also updated.\r\n'),
(1345, 135, 8, 5, ''),
(1346, 135, 10, 5, ''),
(1347, 135, 12, 15, ''),
(1348, 135, 14, 15, ''),
(1349, 135, 15, 15, ''),
(1350, 135, 17, 5, ''),
(1351, 136, 1, 5, ''),
(1352, 136, 2, 5, ''),
(1353, 136, 5, 15, ''),
(1354, 136, 7, 15, ''),
(1355, 136, 8, 5, ''),
(1356, 136, 10, 5, ''),
(1357, 136, 12, 0, 'Closing not done properly'),
(1358, 136, 14, 15, ''),
(1359, 136, 15, 15, ''),
(1360, 136, 17, 5, ''),
(1361, 137, 1, 5, ''),
(1362, 137, 2, 5, ''),
(1363, 137, 5, 15, ''),
(1364, 137, 7, 15, ''),
(1365, 137, 8, 5, ''),
(1366, 137, 10, 5, ''),
(1367, 137, 12, 15, ''),
(1368, 137, 14, 15, ''),
(1369, 137, 15, 15, ''),
(1370, 137, 17, 5, ''),
(1371, 138, 1, 5, ''),
(1372, 138, 2, 5, ''),
(1373, 138, 5, 15, ''),
(1374, 138, 7, 15, ''),
(1375, 138, 8, 5, ''),
(1376, 138, 10, 5, ''),
(1377, 138, 12, 15, ''),
(1378, 138, 14, 15, ''),
(1379, 138, 15, 15, ''),
(1380, 138, 17, 5, ''),
(1381, 139, 1, 5, ''),
(1382, 139, 2, 5, ''),
(1383, 139, 5, 15, ''),
(1384, 139, 7, 15, ''),
(1385, 139, 8, 5, ''),
(1386, 139, 10, 5, ''),
(1387, 139, 12, 15, ''),
(1388, 139, 14, 15, ''),
(1389, 139, 15, 15, ''),
(1390, 139, 17, 5, ''),
(1391, 140, 1, 5, ''),
(1392, 140, 2, 5, ''),
(1393, 140, 5, 15, ''),
(1394, 140, 7, 0, 'Unable to provide resolution on 1st attempt(Customer was unable to open notes, showing Tutopia keeps stopping, didn\'t check the issue from customer\'s login on 1st attempt)'),
(1395, 140, 8, 5, ''),
(1396, 140, 10, 5, ''),
(1397, 140, 12, 15, ''),
(1398, 140, 14, 15, ''),
(1399, 140, 15, 15, 'CSAT pitch missing'),
(1400, 140, 17, 5, ''),
(1401, 141, 1, 5, ''),
(1402, 141, 2, 5, ''),
(1403, 141, 5, 15, ''),
(1404, 141, 7, 15, ''),
(1405, 141, 8, 5, ''),
(1406, 141, 10, 5, ''),
(1407, 141, 12, 15, ''),
(1408, 141, 14, 0, 'Complete details not captured in CRM notes(FMC call: Guardian informed that there is some problem in logarithm(Maths)  but didn\'t capture in notes)'),
(1409, 141, 15, 15, ''),
(1410, 141, 17, 5, ''),
(1411, 142, 1, 5, ''),
(1412, 142, 2, 5, ''),
(1413, 142, 5, 15, ''),
(1414, 142, 7, 15, ''),
(1415, 142, 8, 5, ''),
(1416, 142, 10, 5, ''),
(1417, 142, 12, 15, ''),
(1418, 142, 14, 0, 'Source type mentioned wrongly in CRM'),
(1419, 142, 15, 15, ''),
(1420, 142, 17, 5, ''),
(1421, 143, 1, 5, ''),
(1422, 143, 2, 0, 'Probing missing(Not asked from where customer came to know about Tutopia)'),
(1423, 143, 5, 15, ''),
(1424, 143, 7, 15, ''),
(1425, 143, 8, 5, ''),
(1426, 143, 10, 5, ''),
(1427, 143, 12, 15, ''),
(1428, 143, 14, 15, ''),
(1429, 143, 15, 15, ''),
(1430, 143, 17, 5, ''),
(1431, 144, 1, 5, ''),
(1432, 144, 2, 5, ''),
(1433, 144, 5, 15, ''),
(1434, 144, 7, 15, ''),
(1435, 144, 8, 5, ''),
(1436, 144, 10, 5, ''),
(1437, 144, 12, 15, ''),
(1438, 144, 14, 15, ''),
(1439, 144, 15, 15, ''),
(1440, 144, 17, 5, ''),
(1441, 145, 1, 5, ''),
(1442, 145, 2, 5, ''),
(1443, 145, 5, 15, ''),
(1444, 145, 7, 15, ''),
(1445, 145, 8, 5, ''),
(1446, 145, 10, 0, 'kept the call on mute instead of hold'),
(1447, 145, 12, 15, ''),
(1448, 145, 14, 15, ''),
(1449, 145, 15, 15, ''),
(1450, 145, 17, 5, ''),
(1451, 146, 1, 5, ''),
(1452, 146, 2, 5, ''),
(1453, 146, 5, 15, ''),
(1454, 146, 7, 15, ''),
(1455, 146, 8, 5, ''),
(1456, 146, 10, 5, ''),
(1457, 146, 12, 15, ''),
(1458, 146, 14, 15, ''),
(1459, 146, 15, 15, ''),
(1460, 146, 17, 5, ''),
(1461, 147, 1, 5, ''),
(1462, 147, 2, 5, ''),
(1463, 147, 5, 0, 'not asked customer we could help him any other way or not'),
(1464, 147, 7, 15, ''),
(1465, 147, 8, 5, ''),
(1466, 147, 10, 5, ''),
(1467, 147, 12, 15, ''),
(1468, 147, 14, 15, ''),
(1469, 147, 15, 15, ''),
(1470, 147, 17, 5, ''),
(1471, 148, 1, 5, ''),
(1472, 148, 2, 5, ''),
(1473, 148, 5, 15, ''),
(1474, 148, 7, 15, ''),
(1475, 148, 8, 5, ''),
(1476, 148, 10, 5, ''),
(1477, 148, 12, 15, ''),
(1478, 148, 14, 15, ''),
(1479, 148, 15, 15, ''),
(1480, 148, 17, 5, ''),
(1481, 149, 1, 5, ''),
(1482, 149, 2, 5, ''),
(1483, 149, 5, 15, ''),
(1484, 149, 7, 15, ''),
(1485, 149, 8, 5, ''),
(1486, 149, 10, 5, ''),
(1487, 149, 12, 15, ''),
(1488, 149, 14, 15, ''),
(1489, 149, 15, 15, ''),
(1490, 149, 17, 5, ''),
(1491, 150, 1, 5, ''),
(1492, 150, 2, 5, ''),
(1493, 150, 5, 15, ''),
(1494, 150, 7, 15, ''),
(1495, 150, 8, 5, ''),
(1496, 150, 10, 5, ''),
(1497, 150, 12, 15, ''),
(1498, 150, 14, 15, ''),
(1499, 150, 15, 15, ''),
(1500, 150, 17, 5, ''),
(1501, 151, 1, 5, ''),
(1502, 151, 2, 5, ''),
(1503, 151, 5, 15, ''),
(1504, 151, 7, 15, ''),
(1505, 151, 8, 5, ''),
(1506, 151, 10, 5, ''),
(1507, 151, 12, 15, ''),
(1508, 151, 14, 0, 'Ticket raised under wrong category(Customer doesn\'t have any issue in login but he  is not interested to use our app due to subscription charges. Raised ticket under Login/Registration)'),
(1509, 151, 15, 15, ''),
(1510, 151, 17, 5, ''),
(1511, 152, 1, 5, ''),
(1512, 152, 2, 5, ''),
(1513, 152, 5, 15, ''),
(1514, 152, 7, 15, ''),
(1515, 152, 8, 5, ''),
(1516, 152, 10, 5, ''),
(1517, 152, 12, 15, ''),
(1518, 152, 14, 15, ''),
(1519, 152, 15, 15, ''),
(1520, 152, 17, 5, ''),
(1521, 153, 1, 5, ''),
(1522, 153, 2, 5, ''),
(1523, 153, 5, 15, ''),
(1524, 153, 7, 15, ''),
(1525, 153, 8, 5, ''),
(1526, 153, 10, 5, ''),
(1527, 153, 12, 15, ''),
(1528, 153, 14, 15, ''),
(1529, 153, 15, 15, ''),
(1530, 153, 17, 5, ''),
(1531, 154, 1, 5, ''),
(1532, 154, 2, 5, ''),
(1533, 154, 5, 15, ''),
(1534, 154, 7, 15, ''),
(1535, 154, 8, 5, ''),
(1536, 154, 10, 5, ''),
(1537, 154, 12, 15, ''),
(1538, 154, 14, 0, 'Wrong source type mentioned in CRM(Customer came to know about Tutopia from some ad that she has seen in her phone, but captured as TVC)'),
(1539, 154, 15, 0, 'Directly asked customer to give very satisfied feedback'),
(1540, 154, 17, 5, ''),
(1541, 155, 1, 5, ''),
(1542, 155, 2, 5, ''),
(1543, 155, 5, 15, ''),
(1544, 155, 7, 15, ''),
(1545, 155, 8, 5, ''),
(1546, 155, 10, 5, ''),
(1547, 155, 12, 15, ''),
(1548, 155, 14, 0, 'Raised ticket under wrong category(Customer is not interested to attend counselling session as he doesn\'t want to pay subscription charges to use our app but raised ticket under Others)'),
(1549, 155, 15, 15, ''),
(1550, 155, 17, 5, ''),
(1551, 156, 1, 5, ''),
(1552, 156, 2, 5, ''),
(1553, 156, 5, 15, ''),
(1554, 156, 7, 15, ''),
(1555, 156, 8, 5, ''),
(1556, 156, 10, 5, ''),
(1557, 156, 12, 15, ''),
(1558, 156, 14, 15, ''),
(1559, 156, 15, 15, ''),
(1560, 156, 17, 5, ''),
(1561, 157, 1, 5, ''),
(1562, 157, 2, 5, ''),
(1563, 157, 5, 0, 'Confirm understanding missing(Not asked customer if we could help him any other way or not)'),
(1564, 157, 7, 15, ''),
(1565, 157, 8, 5, ''),
(1566, 157, 10, 5, ''),
(1567, 157, 12, 15, ''),
(1568, 157, 14, 15, ''),
(1569, 157, 15, 15, ''),
(1570, 157, 17, 5, ''),
(1571, 158, 1, 5, ''),
(1572, 158, 2, 5, ''),
(1573, 158, 5, 15, ''),
(1574, 158, 7, 15, ''),
(1575, 158, 8, 5, ''),
(1576, 158, 10, 5, ''),
(1577, 158, 12, 15, ''),
(1578, 158, 14, 15, ''),
(1579, 158, 15, 15, ''),
(1580, 158, 17, 5, ''),
(1581, 159, 1, 5, ''),
(1582, 159, 2, 5, ''),
(1583, 159, 5, 15, ''),
(1584, 159, 7, 15, ''),
(1585, 159, 8, 0, 'Customer called us as he is not getting comment box for class 11.We can suggest him that as the option is not available at present, he can note down his questions for now & can ask later when the comment box will be available.'),
(1586, 159, 10, 5, ''),
(1587, 159, 12, 15, ''),
(1588, 159, 14, 15, ''),
(1589, 159, 15, 15, ''),
(1590, 159, 17, 5, ''),
(1591, 160, 1, 5, ''),
(1592, 160, 2, 5, ''),
(1593, 160, 5, 15, ''),
(1594, 160, 7, 15, ''),
(1595, 160, 8, 5, ''),
(1596, 160, 10, 5, ''),
(1597, 160, 12, 15, ''),
(1598, 160, 14, 15, ''),
(1599, 160, 15, 15, ''),
(1600, 160, 17, 5, ''),
(1601, 161, 1, 5, ''),
(1602, 161, 2, 5, ''),
(1603, 161, 5, 15, ''),
(1604, 161, 7, 15, ''),
(1605, 161, 8, 5, ''),
(1606, 161, 10, 5, ''),
(1607, 161, 12, 15, ''),
(1608, 161, 14, 15, ''),
(1609, 161, 15, 15, ''),
(1610, 161, 17, 5, ''),
(1611, 162, 1, 5, ''),
(1612, 162, 2, 5, ''),
(1613, 162, 5, 15, ''),
(1614, 162, 7, 15, ''),
(1615, 162, 8, 5, ''),
(1616, 162, 10, 5, ''),
(1617, 162, 12, 15, ''),
(1618, 162, 14, 15, ''),
(1619, 162, 15, 15, ''),
(1620, 162, 17, 5, ''),
(1621, 163, 1, 5, ''),
(1622, 163, 2, 5, ''),
(1623, 163, 5, 15, ''),
(1624, 163, 7, 15, ''),
(1625, 163, 8, 5, ''),
(1626, 163, 10, 5, ''),
(1627, 163, 12, 15, ''),
(1628, 163, 14, 0, 'Call was disconnected  but not mentioned in notes'),
(1629, 163, 15, 15, ''),
(1630, 163, 17, 5, ''),
(1631, 164, 1, 5, ''),
(1632, 164, 2, 5, ''),
(1633, 164, 5, 15, ''),
(1634, 164, 7, 15, ''),
(1635, 164, 8, 5, ''),
(1636, 164, 10, 5, ''),
(1637, 164, 12, 15, ''),
(1638, 164, 14, 15, ''),
(1639, 164, 15, 15, ''),
(1640, 164, 17, 5, ''),
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(1642, 165, 2, 5, ''),
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(1645, 165, 8, 5, ''),
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(1648, 165, 14, 15, ''),
(1649, 165, 15, 15, ''),
(1650, 165, 17, 5, ''),
(1651, 166, 1, 5, ''),
(1652, 166, 2, 5, ''),
(1653, 166, 5, 15, ''),
(1654, 166, 7, 15, ''),
(1655, 166, 8, 5, ''),
(1656, 166, 10, 5, ''),
(1657, 166, 12, 15, ''),
(1658, 166, 14, 15, ''),
(1659, 166, 15, 15, ''),
(1660, 166, 17, 0, 'Ticket not found in CRM'),
(1661, 167, 1, 5, ''),
(1662, 167, 2, 5, ''),
(1663, 167, 5, 0, 'Not asked the customer if we could help him any other way or not.'),
(1664, 167, 7, 15, ''),
(1665, 167, 8, 5, ''),
(1666, 167, 10, 5, ''),
(1667, 167, 12, 15, ''),
(1668, 167, 14, 0, 'call was disconnected but not mentioned in CRM'),
(1669, 167, 15, 15, ''),
(1670, 167, 17, 5, ''),
(1671, 168, 1, 5, ''),
(1672, 168, 2, 5, ''),
(1673, 168, 5, 15, ''),
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(1679, 168, 15, 15, ''),
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(1681, 169, 1, 5, ''),
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(1685, 169, 8, 5, ''),
(1686, 169, 10, 5, ''),
(1687, 169, 12, 15, ''),
(1688, 169, 14, 15, ''),
(1689, 169, 15, 15, ''),
(1690, 169, 17, 0, 'Ticket not found in CRM'),
(1691, 170, 1, 5, ''),
(1692, 170, 2, 5, ''),
(1693, 170, 5, 0, 'Not asked the customer if we could help him any other way or not'),
(1694, 170, 7, 15, ''),
(1695, 170, 8, 5, ''),
(1696, 170, 10, 5, ''),
(1697, 170, 12, 15, ''),
(1698, 170, 14, 0, 'Customer is interested to attend counselling session but ticket raised under login registration'),
(1699, 170, 15, 15, ''),
(1700, 170, 17, 5, ''),
(1701, 171, 1, 5, ''),
(1702, 171, 2, 0, 'Match Pace- Observed interruption between conversation'),
(1703, 171, 5, 0, 'Not asked if we could help the customer in another way or not'),
(1704, 171, 7, 15, ''),
(1705, 171, 8, 5, ''),
(1706, 171, 10, 5, ''),
(1707, 171, 12, 15, ''),
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(1712, 172, 2, 5, ''),
(1713, 172, 5, 0, 'Not asked the customer if we could help him any other way or not'),
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(1724, 173, 7, 15, ''),
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(1732, 174, 2, 5, ''),
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(1734, 174, 7, 15, ''),
(1735, 174, 8, 5, ''),
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(1751, 176, 1, 5, ''),
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(1769, 177, 15, 15, ''),
(1770, 177, 17, 5, ''),
(1771, 178, 1, 5, ''),
(1772, 178, 2, 5, ''),
(1773, 178, 5, 0, 'Confirm understanding missing(not asked if we could help the customer any other way or not)'),
(1774, 178, 7, 15, ''),
(1775, 178, 8, 5, ''),
(1776, 178, 10, 5, ''),
(1777, 178, 12, 15, ''),
(1778, 178, 14, 0, 'Wrong source type captured in CRM'),
(1779, 178, 15, 15, ''),
(1780, 178, 17, 5, ''),
(1781, 179, 1, 5, ''),
(1782, 179, 2, 5, ''),
(1783, 179, 5, 0, 'Confirm understanding missing(Not asked if we could help the customer in any other way or not)'),
(1784, 179, 7, 15, ''),
(1785, 179, 8, 5, ''),
(1786, 179, 10, 5, ''),
(1787, 179, 12, 15, ''),
(1788, 179, 14, 15, ''),
(1789, 179, 15, 15, ''),
(1790, 179, 17, 5, ''),
(1791, 180, 1, 0, 'Assurance for Help is missing'),
(1792, 180, 2, 0, 'Probing missing(Not asked from where customer came to know about Tutopia)'),
(1793, 180, 5, 15, '');
INSERT INTO `audit_values` (`id`, `audit_id`, `matrix_id`, `weightage`, `comments`) VALUES
(1794, 180, 7, 15, ''),
(1795, 180, 8, 5, ''),
(1796, 180, 10, 5, ''),
(1797, 180, 12, 15, ''),
(1798, 180, 14, 15, ''),
(1799, 180, 15, 15, ''),
(1800, 180, 17, 5, ''),
(1801, 181, 1, 0, 'Assurance for help is missing'),
(1802, 181, 2, 5, ''),
(1803, 181, 5, 15, ''),
(1804, 181, 7, 15, ''),
(1805, 181, 8, 5, ''),
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(1815, 182, 8, 5, ''),
(1816, 182, 10, 5, ''),
(1817, 182, 12, 15, ''),
(1818, 182, 14, 0, 'For app crash issue, device model & Android version should be captured in CRM'),
(1819, 182, 15, 15, ''),
(1820, 182, 17, 5, ''),
(1821, 183, 1, 5, ''),
(1822, 183, 2, 5, ''),
(1823, 183, 5, 15, ''),
(1824, 183, 7, 15, ''),
(1825, 183, 8, 5, ''),
(1826, 183, 10, 5, ''),
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(1828, 183, 14, 15, ''),
(1829, 183, 15, 15, ''),
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(1831, 184, 1, 5, ''),
(1832, 184, 2, 5, ''),
(1833, 184, 5, 15, ''),
(1834, 184, 7, 15, ''),
(1835, 184, 8, 5, ''),
(1836, 184, 10, 0, 'Unnecessarily kept customer on hold'),
(1837, 184, 12, 15, ''),
(1838, 184, 14, 15, ''),
(1839, 184, 15, 0, 'CSAT pitch missing'),
(1840, 184, 17, 5, ''),
(1841, 185, 1, 5, ''),
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(1848, 185, 14, 15, ''),
(1849, 185, 15, 0, 'CSAT Pitch missing'),
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(1851, 186, 1, 5, ''),
(1852, 186, 2, 5, ''),
(1853, 186, 5, 15, ''),
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(1865, 187, 8, 5, ''),
(1866, 187, 10, 5, ''),
(1867, 187, 12, 15, ''),
(1868, 187, 14, 0, 'Notes is not proper(If you have questions, you have to give in the comment box? In the case of Maths, it is better to take some examples instead of notes-this lines mentioned in notes but there is no such conversations found in recording)'),
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(1870, 187, 17, 5, ''),
(1871, 188, 1, 0, 'Assurance for help is missing'),
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(1873, 188, 5, 15, ''),
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(1875, 188, 8, 5, ''),
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(1900, 190, 17, 5, ''),
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(1902, 191, 2, 5, ''),
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(1905, 191, 8, 5, ''),
(1906, 191, 10, 5, ''),
(1907, 191, 12, 15, ''),
(1908, 191, 14, 0, 'Meaningless short description(The customer is asking if the class can\'t be done if you don\'t subscribe)'),
(1909, 191, 15, 15, ''),
(1910, 191, 17, 5, ''),
(1911, 192, 1, 5, ''),
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(1914, 192, 7, 15, ''),
(1915, 192, 8, 5, ''),
(1916, 192, 10, 5, ''),
(1917, 192, 12, 15, ''),
(1918, 192, 14, 0, 'Customer contacted us as he is unable to watch the video in our app, its asking for subscription & customer details already forwarded to new sales by another agent, raised ticked under subscription.'),
(1919, 192, 15, 15, ''),
(1920, 192, 17, 5, ''),
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(1930, 193, 17, 5, ''),
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(1932, 194, 2, 5, ''),
(1933, 194, 5, 15, ''),
(1934, 194, 7, 15, ''),
(1935, 194, 8, 5, ''),
(1936, 194, 10, 5, ''),
(1937, 194, 12, 15, ''),
(1938, 194, 14, 0, 'Customer called on 6th September but ticket raised in CRM on 7th September'),
(1939, 194, 15, 15, ''),
(1940, 194, 17, 5, ''),
(1941, 195, 1, 5, ''),
(1942, 195, 2, 5, ''),
(1943, 195, 5, 15, ''),
(1944, 195, 7, 15, ''),
(1945, 195, 8, 5, ''),
(1946, 195, 10, 5, ''),
(1947, 195, 12, 15, ''),
(1948, 195, 14, 0, 'Customer called on 1st September but ticket raised in CRM on 2nd September, incomplete notes(customer told that our video resolution is too high & it consumes a huge data-not mentioned in notes)'),
(1949, 195, 15, 15, ''),
(1950, 195, 17, 5, ''),
(1951, 196, 1, 5, ''),
(1952, 196, 2, 5, ''),
(1953, 196, 5, 15, ''),
(1954, 196, 7, 15, ''),
(1955, 196, 8, 5, ''),
(1956, 196, 10, 5, ''),
(1957, 196, 12, 15, ''),
(1958, 196, 14, 15, ''),
(1959, 196, 15, 15, ''),
(1960, 196, 17, 5, ''),
(1961, 197, 1, 5, ''),
(1962, 197, 2, 5, ''),
(1963, 197, 5, 15, ''),
(1964, 197, 7, 15, ''),
(1965, 197, 8, 5, ''),
(1966, 197, 10, 5, ''),
(1967, 197, 12, 15, ''),
(1968, 197, 14, 15, ''),
(1969, 197, 15, 15, ''),
(1970, 197, 17, 5, ''),
(1971, 198, 1, 5, ''),
(1972, 198, 2, 5, ''),
(1973, 198, 5, 15, ''),
(1974, 198, 7, 15, ''),
(1975, 198, 8, 5, ''),
(1976, 198, 10, 5, ''),
(1977, 198, 12, 15, ''),
(1978, 198, 14, 15, ''),
(1979, 198, 15, 15, ''),
(1980, 198, 17, 5, ''),
(1981, 199, 1, 5, ''),
(1982, 199, 2, 5, ''),
(1983, 199, 5, 15, ''),
(1984, 199, 7, 15, ''),
(1985, 199, 8, 5, ''),
(1986, 199, 10, 5, ''),
(1987, 199, 12, 15, ''),
(1988, 199, 14, 15, ''),
(1989, 199, 15, 15, ''),
(1990, 199, 17, 5, ''),
(1991, 200, 1, 5, ''),
(1992, 200, 2, 5, ''),
(1993, 200, 5, 15, ''),
(1994, 200, 7, 15, ''),
(1995, 200, 8, 5, ''),
(1996, 200, 10, 5, ''),
(1997, 200, 12, 15, ''),
(1998, 200, 14, 0, 'customer is not interested to use our app as he doesn\'t have net balance but ticket raised under subscription'),
(1999, 200, 15, 15, ''),
(2000, 200, 17, 5, ''),
(2001, 201, 1, 5, ''),
(2002, 201, 2, 5, ''),
(2003, 201, 5, 15, ''),
(2004, 201, 7, 15, ''),
(2005, 201, 8, 5, ''),
(2006, 201, 10, 5, ''),
(2007, 201, 12, 15, ''),
(2008, 201, 14, 15, ''),
(2009, 201, 15, 15, ''),
(2010, 201, 17, 5, ''),
(2011, 202, 1, 5, ''),
(2012, 202, 2, 5, ''),
(2013, 202, 5, 15, ''),
(2014, 202, 7, 15, ''),
(2015, 202, 8, 5, ''),
(2016, 202, 10, 5, ''),
(2017, 202, 12, 15, ''),
(2018, 202, 14, 0, 'Short description is not proper(my name is SABBIR)'),
(2019, 202, 15, 15, ''),
(2020, 202, 17, 5, ''),
(2021, 203, 1, 5, ''),
(2022, 203, 2, 5, ''),
(2023, 203, 5, 0, 'confirm understanding missing'),
(2024, 203, 7, 15, ''),
(2025, 203, 8, 5, ''),
(2026, 203, 10, 5, ''),
(2027, 203, 12, 15, ''),
(2028, 203, 14, 15, ''),
(2029, 203, 15, 0, 'CSAT pitch missing'),
(2030, 203, 17, 0, 'Not raised ticket in CRM'),
(2031, 204, 1, 5, ''),
(2032, 204, 2, 5, ''),
(2033, 204, 5, 0, 'Confirm understanding missing(not asked if we could help her any way or not)'),
(2034, 204, 7, 15, ''),
(2035, 204, 8, 0, 'Customer informed that she doesn\'t have net balance now so she is unable to register at this moment(we can inform her that she can register in our app later when net balance will be available & if she face any issue  at the time of registration, she can call in our Helpdesk)'),
(2036, 204, 10, 5, ''),
(2037, 204, 12, 15, ''),
(2038, 204, 14, 15, ''),
(2039, 204, 15, 0, 'CSAT pitch missing'),
(2040, 204, 17, 0, 'Not raised ticket in CRM'),
(2041, 205, 1, 5, ''),
(2042, 205, 2, 5, ''),
(2043, 205, 5, 15, ''),
(2044, 205, 7, 15, ''),
(2045, 205, 8, 5, ''),
(2046, 205, 10, 5, ''),
(2047, 205, 12, 15, ''),
(2048, 205, 14, 0, 'Wrong information captured in notes(Wrong Information-called cx to re-login his account but he is not interested-actually its a wrong number & call picked up by some garage mechanic & he doesn\'t know the student koyel mahato also he doesn\'t know anything about Tutopia)'),
(2049, 205, 15, 15, ''),
(2050, 205, 17, 5, ''),
(2051, 206, 1, 5, ''),
(2052, 206, 2, 0, 'Probing missing(not asked from where she came to know about Tutopia)'),
(2053, 206, 5, 0, 'Not asked if we could help her any other way or not'),
(2054, 206, 7, 15, ''),
(2055, 206, 8, 5, ''),
(2056, 206, 10, 5, ''),
(2057, 206, 12, 15, ''),
(2058, 206, 14, 15, ''),
(2059, 206, 15, 0, 'CSAT pitch missing'),
(2060, 206, 17, 0, 'No ticket found in CRM'),
(2061, 207, 1, 5, ''),
(2062, 207, 2, 5, ''),
(2063, 207, 5, 15, ''),
(2064, 207, 7, 15, ''),
(2065, 207, 8, 5, ''),
(2066, 207, 10, 5, ''),
(2067, 207, 12, 15, ''),
(2068, 207, 14, 0, 'Incomplete notes captured in CRM(Notes-cx can\'t able to open the app....did forget password on-call from my side...cx successfully login...no more further issue/query-Customer also asked about class 12 subscription & sanskrit content but not captured in notes)'),
(2069, 207, 15, 15, ''),
(2070, 207, 17, 5, ''),
(2071, 208, 1, 5, ''),
(2072, 208, 2, 5, ''),
(2073, 208, 5, 15, ''),
(2074, 208, 7, 15, ''),
(2075, 208, 8, 5, ''),
(2076, 208, 10, 5, ''),
(2077, 208, 12, 15, ''),
(2078, 208, 14, 0, 'Meaningless notes(Student App does not want to study)'),
(2079, 208, 15, 15, ''),
(2080, 208, 17, 5, ''),
(2081, 209, 1, 5, ''),
(2082, 209, 2, 5, ''),
(2083, 209, 5, 15, ''),
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(2085, 209, 8, 5, ''),
(2086, 209, 10, 5, ''),
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(2088, 209, 14, 15, ''),
(2089, 209, 15, 15, ''),
(2090, 209, 17, 5, ''),
(2091, 210, 1, 5, ''),
(2092, 210, 2, 0, 'Match Pace(Observed interruption)'),
(2093, 210, 5, 15, ''),
(2094, 210, 7, 15, ''),
(2095, 210, 8, 5, ''),
(2096, 210, 10, 5, ''),
(2097, 210, 12, 15, ''),
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(2099, 210, 15, 15, ''),
(2100, 210, 17, 5, ''),
(2101, 211, 1, 5, ''),
(2102, 211, 2, 5, ''),
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(2108, 211, 14, 15, ''),
(2109, 211, 15, 15, ''),
(2110, 211, 17, 5, ''),
(2111, 212, 1, 5, ''),
(2112, 212, 2, 0, 'Match pace(Observed interruption),\r\nsame question asked customer 2 times(Repeat)'),
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(2115, 212, 8, 5, ''),
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(2186, 219, 10, 5, ''),
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(2208, 221, 14, 0, 'Wrong information captured in notes(Student told that she is not using our app as she stays in hostel where mobile is not allowed but in notes its the reason is captured as -\"she informed me that she is studying privately so will not want to log in the app\")'),
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(2227, 223, 12, 0, 'Opening is not proper(Introduction part as a mentor missing)'),
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(2345, 235, 8, 0, 'Proper additional info not given to customer(Customer asked whether he will get live class after taking subscription or not, informed him that he is paying for live class so he will definitely get it)'),
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(2362, 237, 2, 5, ''),
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(2365, 237, 8, 5, ''),
(2366, 237, 10, 5, ''),
(2367, 237, 12, 15, ''),
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(2409, 241, 15, 15, ''),
(2410, 241, 17, 5, ''),
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(2412, 242, 2, 0, 'Match pace(Observed interruption)'),
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(2414, 242, 7, 15, ''),
(2415, 242, 8, 5, ''),
(2416, 242, 10, 5, ''),
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(2420, 242, 17, 0, 'Customer wanted to cancel the subscription(we can convince her also informed her about our terms & conditions & can prevent from cancellations but we informed her to call in our Helpdesk regarding cancellations issue also language was not proper some times.'),
(2421, 243, 1, 5, ''),
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(2435, 244, 8, 5, ''),
(2436, 244, 10, 5, ''),
(2437, 244, 12, 15, ''),
(2438, 244, 14, 0, 'Source type wrongly mentioned in CRM'),
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(2440, 244, 17, 5, ''),
(2441, 245, 1, 5, ''),
(2442, 245, 2, 5, ''),
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(2454, 246, 7, 15, ''),
(2455, 246, 8, 5, ''),
(2456, 246, 10, 5, ''),
(2457, 246, 12, 15, ''),
(2458, 246, 14, 0, 'Incomplete notes(Call disconnected but not mentioned in notes)'),
(2459, 246, 15, 15, ''),
(2460, 246, 17, 5, ''),
(2461, 247, 1, 5, ''),
(2462, 247, 2, 5, ''),
(2463, 247, 5, 15, ''),
(2464, 247, 7, 15, ''),
(2465, 247, 8, 5, ''),
(2466, 247, 10, 5, ''),
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(2468, 247, 14, 0, 'Incomplete notes(Call disconnected but not mentioned in  notes)'),
(2469, 247, 15, 15, ''),
(2470, 247, 17, 5, ''),
(2471, 248, 1, 5, ''),
(2472, 248, 2, 5, ''),
(2473, 248, 5, 15, ''),
(2474, 248, 7, 15, ''),
(2475, 248, 8, 0, 'Additional effort missing(Student was disappointed as class 11 question box is not available till now-could inform the student that she can note down her doubts for now & can ask later once our question box will be available.'),
(2476, 248, 10, 5, ''),
(2477, 248, 12, 15, ''),
(2478, 248, 14, 15, ''),
(2479, 248, 15, 15, ''),
(2480, 248, 17, 5, ''),
(2481, 249, 1, 5, ''),
(2482, 249, 2, 0, 'Clear explanation is missing when customer was asking about free trial period'),
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(2484, 249, 7, 15, ''),
(2485, 249, 8, 5, ''),
(2486, 249, 10, 5, ''),
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(2491, 250, 1, 5, ''),
(2492, 250, 2, 0, 'Clear explanation is missing when customer was asking about free trial period'),
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(2495, 250, 8, 5, ''),
(2496, 250, 10, 5, ''),
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(2500, 250, 17, 5, ''),
(2501, 251, 1, 5, ''),
(2502, 251, 2, 0, 'Communication tone-When informed customer about counselling team, agent was blunt some time\r\nRepeat-Asked 3 times to customer from where he came to know about Tutopia'),
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(2515, 252, 8, 5, ''),
(2516, 252, 10, 5, ''),
(2517, 252, 12, 15, ''),
(2518, 252, 14, 0, 'Student reads in class 12 & as class 12 is not available in our app at this moment, he is not interested to use our app, raised ticket under subscription'),
(2519, 252, 15, 15, ''),
(2520, 252, 17, 5, ''),
(2521, 253, 1, 5, ''),
(2522, 253, 2, 5, ''),
(2523, 253, 5, 15, ''),
(2524, 253, 7, 0, 'customer asked about subscription fees that he will get all the subject within 500 or less than 500 or not, agent informed him that he will get all the subject within 500 for commerce stream'),
(2525, 253, 8, 5, ''),
(2526, 253, 10, 5, ''),
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(2531, 254, 1, 5, ''),
(2532, 254, 2, 5, ''),
(2533, 254, 5, 15, ''),
(2534, 254, 7, 0, 'Informed customer if she takes subscription for class 11 at this moment then class 11 will be free & she has to pay for class 12 next year'),
(2535, 254, 8, 5, ''),
(2536, 254, 10, 5, ''),
(2537, 254, 12, 15, ''),
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(2618, 262, 14, 0, 'Raised ticket in wrong category'),
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(2632, 264, 2, 0, 'Communication tone(observed dead end between conversation)'),
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(2682, 269, 2, 0, 'Probing missing(Not confirmed from customer whether we will send his details to the counselling team or not)'),
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(2715, 272, 8, 5, ''),
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(3152, 316, 2, 0, 'Clear explanation missing when customer asked about app block reason\r\n'),
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(3158, 316, 14, 0, 'Notes is not proper(There was a customer block because it looked like there was a civil issue,Since he paid 1000 rupees down, the auto was done manually..\r\nEvery month you have to pay 15 Tarik. I have given you a guide)'),
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(3244, 325, 7, 0, 'Resolution not given properly(Customer asked about live class, agent called him it will start from this week(call date-20.9) also customer asked the teacher(who teach in videos) will be the same or not in the live class, agent didn\'t give any answer in this question, he told live class will start very soon)'),
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(3260, 326, 17, 0, 'Ticket not found in CRM'),
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(3267, 327, 12, 15, ''),
(3268, 327, 14, 0, 'Customer called from different number not from registered number, not mentioned in notes'),
(3269, 327, 15, 15, ''),
(3270, 327, 17, 5, ''),
(3271, 328, 1, 5, ''),
(3272, 328, 2, 5, ''),
(3273, 328, 5, 15, ''),
(3274, 328, 7, 15, ''),
(3275, 328, 8, 5, ''),
(3276, 328, 10, 5, ''),
(3277, 328, 12, 15, ''),
(3278, 328, 14, 15, ''),
(3279, 328, 15, 15, ''),
(3280, 328, 17, 5, ''),
(3281, 329, 1, 5, ''),
(3282, 329, 2, 5, ''),
(3283, 329, 5, 15, ''),
(3284, 329, 7, 15, ''),
(3285, 329, 8, 5, ''),
(3286, 329, 10, 5, ''),
(3287, 329, 12, 15, ''),
(3288, 329, 14, 15, ''),
(3289, 329, 15, 15, ''),
(3290, 329, 17, 5, ''),
(3291, 330, 1, 5, ''),
(3292, 330, 2, 5, ''),
(3293, 330, 5, 15, ''),
(3294, 330, 7, 15, ''),
(3295, 330, 8, 5, ''),
(3296, 330, 10, 5, ''),
(3297, 330, 12, 15, ''),
(3298, 330, 14, 15, ''),
(3299, 330, 15, 15, ''),
(3300, 330, 17, 5, ''),
(3301, 331, 1, 5, ''),
(3302, 331, 2, 5, ''),
(3303, 331, 5, 15, ''),
(3304, 331, 7, 15, ''),
(3305, 331, 8, 5, ''),
(3306, 331, 10, 5, ''),
(3307, 331, 12, 15, ''),
(3308, 331, 14, 15, ''),
(3309, 331, 15, 15, ''),
(3310, 331, 17, 5, ''),
(3311, 332, 1, 5, ''),
(3312, 332, 2, 5, ''),
(3313, 332, 5, 15, ''),
(3314, 332, 7, 15, ''),
(3315, 332, 8, 5, ''),
(3316, 332, 10, 5, ''),
(3317, 332, 12, 15, ''),
(3318, 332, 14, 0, 'Call disconnected but not mentioned in notes'),
(3319, 332, 15, 15, ''),
(3320, 332, 17, 5, ''),
(3321, 333, 1, 5, ''),
(3322, 333, 2, 5, ''),
(3323, 333, 5, 15, ''),
(3324, 333, 7, 15, ''),
(3325, 333, 8, 5, ''),
(3326, 333, 10, 5, ''),
(3327, 333, 12, 15, ''),
(3328, 333, 14, 15, ''),
(3329, 333, 15, 15, ''),
(3330, 333, 17, 5, ''),
(3331, 334, 1, 5, ''),
(3332, 334, 2, 5, ''),
(3333, 334, 5, 15, ''),
(3334, 334, 7, 15, ''),
(3335, 334, 8, 5, ''),
(3336, 334, 10, 5, ''),
(3337, 334, 12, 15, ''),
(3338, 334, 14, 15, ''),
(3339, 334, 15, 15, ''),
(3340, 334, 17, 5, ''),
(3341, 335, 1, 5, ''),
(3342, 335, 2, 5, ''),
(3343, 335, 5, 0, 'Not asked if we could help him any other way or not'),
(3344, 335, 7, 15, ''),
(3345, 335, 8, 5, ''),
(3346, 335, 10, 5, ''),
(3347, 335, 12, 15, ''),
(3348, 335, 14, 15, ''),
(3349, 335, 15, 15, ''),
(3350, 335, 17, 5, ''),
(3351, 336, 1, 5, ''),
(3352, 336, 2, 5, ''),
(3353, 336, 5, 15, ''),
(3354, 336, 7, 15, ''),
(3355, 336, 8, 5, ''),
(3356, 336, 10, 5, ''),
(3357, 336, 12, 15, ''),
(3358, 336, 14, 15, ''),
(3359, 336, 15, 15, ''),
(3360, 336, 17, 5, ''),
(3361, 337, 1, 5, ''),
(3362, 337, 2, 5, ''),
(3363, 337, 5, 15, ''),
(3364, 337, 7, 15, ''),
(3365, 337, 8, 5, ''),
(3366, 337, 10, 5, ''),
(3367, 337, 12, 15, ''),
(3368, 337, 14, 0, 'Ticket raised under wrong category'),
(3369, 337, 15, 15, ''),
(3370, 337, 17, 5, ''),
(3371, 338, 1, 5, ''),
(3372, 338, 2, 5, ''),
(3373, 338, 5, 15, ''),
(3374, 338, 7, 15, ''),
(3375, 338, 8, 5, ''),
(3376, 338, 10, 5, ''),
(3377, 338, 12, 15, ''),
(3378, 338, 14, 15, ''),
(3379, 338, 15, 15, ''),
(3380, 338, 17, 5, ''),
(3381, 339, 1, 5, ''),
(3382, 339, 2, 5, ''),
(3383, 339, 5, 15, ''),
(3384, 339, 7, 15, ''),
(3385, 339, 8, 5, ''),
(3386, 339, 10, 5, ''),
(3387, 339, 12, 15, ''),
(3388, 339, 14, 15, ''),
(3389, 339, 15, 15, ''),
(3390, 339, 17, 5, ''),
(3391, 340, 1, 5, ''),
(3392, 340, 2, 5, ''),
(3393, 340, 5, 15, ''),
(3394, 340, 7, 15, ''),
(3395, 340, 8, 5, ''),
(3396, 340, 10, 5, ''),
(3397, 340, 12, 15, ''),
(3398, 340, 14, 0, 'Calling number not mentioned in notes, complete issue not captured in notes'),
(3399, 340, 15, 15, ''),
(3400, 340, 17, 5, ''),
(3401, 341, 1, 5, ''),
(3402, 341, 2, 5, ''),
(3403, 341, 5, 15, ''),
(3404, 341, 7, 15, ''),
(3405, 341, 8, 5, ''),
(3406, 341, 10, 5, ''),
(3407, 341, 12, 15, ''),
(3408, 341, 14, 0, '1.Calling number not mentioned in notes\r\n2.Ticket raised under wrong category\r\n3.Call disconnected but not mentioned in notes'),
(3409, 341, 15, 15, ''),
(3410, 341, 17, 5, ''),
(3411, 342, 1, 5, ''),
(3412, 342, 2, 5, ''),
(3413, 342, 5, 15, ''),
(3414, 342, 7, 15, ''),
(3415, 342, 8, 5, ''),
(3416, 342, 10, 5, ''),
(3417, 342, 12, 15, ''),
(3418, 342, 14, 15, ''),
(3419, 342, 15, 15, ''),
(3420, 342, 17, 5, ''),
(3421, 343, 1, 5, ''),
(3422, 343, 2, 5, ''),
(3423, 343, 5, 15, ''),
(3424, 343, 7, 15, ''),
(3425, 343, 8, 5, ''),
(3426, 343, 10, 5, ''),
(3427, 343, 12, 15, ''),
(3428, 343, 14, 0, 'Ticket raised under wrong category'),
(3429, 343, 15, 15, ''),
(3430, 343, 17, 5, ''),
(3431, 344, 1, 0, 'Assurance for help is missing'),
(3432, 344, 2, 5, ''),
(3433, 344, 5, 15, ''),
(3434, 344, 7, 15, ''),
(3435, 344, 8, 5, ''),
(3436, 344, 10, 5, ''),
(3437, 344, 12, 15, ''),
(3438, 344, 14, 0, 'call disconnected but not updated in notes'),
(3439, 344, 15, 15, ''),
(3440, 344, 17, 5, ''),
(3441, 345, 1, 5, ''),
(3442, 345, 2, 5, ''),
(3443, 345, 5, 15, ''),
(3444, 345, 7, 15, ''),
(3445, 345, 8, 5, ''),
(3446, 345, 10, 5, ''),
(3447, 345, 12, 15, ''),
(3448, 345, 14, 15, ''),
(3449, 345, 15, 15, ''),
(3450, 345, 17, 5, ''),
(3451, 346, 1, 5, ''),
(3452, 346, 2, 5, ''),
(3453, 346, 5, 15, ''),
(3454, 346, 7, 15, ''),
(3455, 346, 8, 5, ''),
(3456, 346, 10, 5, ''),
(3457, 346, 12, 15, ''),
(3458, 346, 14, 15, ''),
(3459, 346, 15, 15, ''),
(3460, 346, 17, 5, ''),
(3461, 347, 1, 5, ''),
(3462, 347, 2, 5, ''),
(3463, 347, 5, 15, ''),
(3464, 347, 7, 15, ''),
(3465, 347, 8, 5, ''),
(3466, 347, 10, 5, ''),
(3467, 347, 12, 15, ''),
(3468, 347, 14, 15, ''),
(3469, 347, 15, 15, ''),
(3470, 347, 17, 5, ''),
(3471, 348, 1, 5, ''),
(3472, 348, 2, 5, ''),
(3473, 348, 5, 15, ''),
(3474, 348, 7, 15, ''),
(3475, 348, 8, 5, ''),
(3476, 348, 10, 5, ''),
(3477, 348, 12, 15, ''),
(3478, 348, 14, 15, ''),
(3479, 348, 15, 15, ''),
(3480, 348, 17, 5, ''),
(3481, 349, 1, 5, ''),
(3482, 349, 2, 5, ''),
(3483, 349, 5, 15, ''),
(3484, 349, 7, 15, ''),
(3485, 349, 8, 5, ''),
(3486, 349, 10, 5, ''),
(3487, 349, 12, 15, ''),
(3488, 349, 14, 15, ''),
(3489, 349, 15, 15, ''),
(3490, 349, 17, 5, ''),
(3501, 351, 1, 5, ''),
(3502, 351, 2, 5, ''),
(3503, 351, 5, 15, ''),
(3504, 351, 7, 15, ''),
(3505, 351, 8, 5, ''),
(3506, 351, 10, 5, ''),
(3507, 351, 12, 15, ''),
(3508, 351, 14, 15, ''),
(3509, 351, 15, 15, ''),
(3510, 351, 17, 5, ''),
(3511, 352, 1, 5, ''),
(3512, 352, 2, 5, ''),
(3513, 352, 5, 15, ''),
(3514, 352, 7, 15, ''),
(3515, 352, 8, 5, ''),
(3516, 352, 10, 5, ''),
(3517, 352, 12, 15, ''),
(3518, 352, 14, 15, ''),
(3519, 352, 15, 15, ''),
(3520, 352, 17, 5, ''),
(3521, 353, 1, 5, ''),
(3522, 353, 2, 5, ''),
(3523, 353, 5, 15, ''),
(3524, 353, 7, 15, ''),
(3525, 353, 8, 5, ''),
(3526, 353, 10, 5, ''),
(3527, 353, 12, 15, ''),
(3528, 353, 14, 15, ''),
(3529, 353, 15, 15, ''),
(3530, 353, 17, 5, ''),
(3531, 354, 1, 5, ''),
(3532, 354, 2, 5, ''),
(3533, 354, 5, 15, ''),
(3534, 354, 7, 15, ''),
(3535, 354, 8, 5, ''),
(3536, 354, 10, 5, ''),
(3537, 354, 12, 15, ''),
(3538, 354, 14, 15, ''),
(3539, 354, 15, 15, ''),
(3540, 354, 17, 5, ''),
(3541, 355, 1, 5, ''),
(3542, 355, 2, 0, 'Communication tone is not proper(Empathy/Emotions is missing in the call)'),
(3543, 355, 5, 15, ''),
(3544, 355, 7, 15, ''),
(3545, 355, 8, 0, 'not observed additional effort when customer is asking about live class'),
(3546, 355, 10, 5, ''),
(3547, 355, 12, 15, ''),
(3548, 355, 14, 15, ''),
(3549, 355, 15, 15, ''),
(3550, 355, 17, 5, ''),
(3551, 356, 1, 5, ''),
(3552, 356, 2, 5, ''),
(3553, 356, 5, 15, ''),
(3554, 356, 7, 15, ''),
(3555, 356, 8, 5, ''),
(3556, 356, 10, 5, ''),
(3557, 356, 12, 15, ''),
(3558, 356, 14, 15, ''),
(3559, 356, 15, 15, ''),
(3560, 356, 17, 5, ''),
(3561, 357, 1, 5, ''),
(3562, 357, 2, 0, 'Communication tone is not proper(Empathy/Emotions is missing in the call)'),
(3563, 357, 5, 15, ''),
(3564, 357, 7, 15, ''),
(3565, 357, 8, 0, 'not observed additional effort when customer is asking about class 11 content'),
(3566, 357, 10, 5, ''),
(3567, 357, 12, 15, ''),
(3568, 357, 14, 15, ''),
(3569, 357, 15, 15, ''),
(3570, 357, 17, 5, ''),
(3571, 358, 1, 5, ''),
(3572, 358, 2, 0, 'Communication tone is not proper(Empathy/Emotions is missing in the call)'),
(3573, 358, 5, 15, ''),
(3574, 358, 7, 15, ''),
(3575, 358, 8, 0, 'not observed additional effort when customer is asking about live class'),
(3576, 358, 10, 5, ''),
(3577, 358, 12, 15, ''),
(3578, 358, 14, 0, 'Wrong source type captured in CRM'),
(3579, 358, 15, 15, ''),
(3580, 358, 17, 5, ''),
(3581, 359, 1, 5, ''),
(3582, 359, 2, 0, 'Communication tone is not proper(Its like script reading)'),
(3583, 359, 5, 15, ''),
(3584, 359, 7, 15, ''),
(3585, 359, 8, 0, 'not observed additional effort '),
(3586, 359, 10, 5, ''),
(3587, 359, 12, 15, ''),
(3588, 359, 14, 15, ''),
(3589, 359, 15, 15, ''),
(3590, 359, 17, 5, ''),
(3591, 360, 1, 0, 'not acknowledged customer\'s issue properly'),
(3592, 360, 2, 5, ''),
(3593, 360, 5, 15, ''),
(3594, 360, 7, 0, 'Conversation didn\'t match with the given script'),
(3595, 360, 8, 5, ''),
(3596, 360, 10, 5, ''),
(3597, 360, 12, 0, 'Introduction as a mentor is missing'),
(3598, 360, 14, 15, ''),
(3599, 360, 15, 15, ''),
(3600, 360, 17, 5, ''),
(3601, 361, 1, 5, ''),
(3602, 361, 2, 5, ''),
(3603, 361, 5, 15, ''),
(3604, 361, 7, 0, ' Proper script not followed'),
(3605, 361, 8, 0, 'Additional effort is missing when customer asked about live class update'),
(3606, 361, 10, 0, 'Observed unnecessary paused'),
(3607, 361, 12, 15, ''),
(3608, 361, 14, 15, ''),
(3609, 361, 15, 15, ''),
(3610, 361, 17, 5, ''),
(3611, 362, 1, 5, ''),
(3612, 362, 2, 5, ''),
(3613, 362, 5, 15, ''),
(3614, 362, 7, 0, 'Proper script not followed'),
(3615, 362, 8, 0, 'customer engagement is missing'),
(3616, 362, 10, 5, ''),
(3617, 362, 12, 15, ''),
(3618, 362, 14, 15, ''),
(3619, 362, 15, 15, ''),
(3620, 362, 17, 5, ''),
(3621, 363, 1, 5, ''),
(3622, 363, 2, 5, ''),
(3623, 363, 5, 15, ''),
(3624, 363, 7, 15, ''),
(3625, 363, 8, 0, 'Additional effort is missing while talking to parents'),
(3626, 363, 10, 5, ''),
(3627, 363, 12, 15, ''),
(3628, 363, 14, 15, ''),
(3629, 363, 15, 15, ''),
(3630, 363, 17, 5, ''),
(3631, 364, 1, 0, 'Assurance is missing'),
(3632, 364, 2, 5, ''),
(3633, 364, 5, 15, ''),
(3634, 364, 7, 15, ''),
(3635, 364, 8, 0, 'Additional effort is missing when customer asked about free subscription(we can offer him 10 days free trial)'),
(3636, 364, 10, 5, ''),
(3637, 364, 12, 15, ''),
(3638, 364, 14, 0, 'calling number not mentioned in tickets'),
(3639, 364, 15, 15, ''),
(3640, 364, 17, 5, ''),
(3641, 365, 1, 0, 'acknowledgement missing when asked about class 11 content'),
(3642, 365, 2, 0, 'emotions is missing when parents told that not getting class 11 content since a long time'),
(3643, 365, 5, 15, ''),
(3644, 365, 7, 15, ''),
(3645, 365, 8, 5, ''),
(3646, 365, 10, 5, ''),
(3647, 365, 12, 15, ''),
(3648, 365, 14, 15, ''),
(3649, 365, 15, 15, ''),
(3650, 365, 17, 5, ''),
(3651, 366, 1, 5, ''),
(3652, 366, 2, 5, ''),
(3653, 366, 5, 15, ''),
(3654, 366, 7, 15, ''),
(3655, 366, 8, 0, 'Additional info is missing when customer asked app update & live class '),
(3656, 366, 10, 5, ''),
(3657, 366, 12, 15, ''),
(3658, 366, 14, 15, ''),
(3659, 366, 15, 15, ''),
(3660, 366, 17, 5, '');
INSERT INTO `audit_values` (`id`, `audit_id`, `matrix_id`, `weightage`, `comments`) VALUES
(3661, 367, 1, 0, 'Assurance is missing when customer asked some question'),
(3662, 367, 2, 5, ''),
(3663, 367, 5, 15, ''),
(3664, 367, 7, 15, ''),
(3665, 367, 8, 5, ''),
(3666, 367, 10, 0, ' observed unnecessary pause'),
(3667, 367, 12, 15, ''),
(3668, 367, 14, 15, ''),
(3669, 367, 15, 15, ''),
(3670, 367, 17, 5, ''),
(3671, 368, 1, 5, ''),
(3672, 368, 2, 5, ''),
(3673, 368, 5, 15, ''),
(3674, 368, 7, 15, ''),
(3675, 368, 8, 5, ''),
(3676, 368, 10, 5, ''),
(3677, 368, 12, 15, ''),
(3678, 368, 14, 15, ''),
(3679, 368, 15, 15, ''),
(3680, 368, 17, 5, ''),
(3681, 369, 1, 5, ''),
(3682, 369, 2, 5, ''),
(3683, 369, 5, 15, ''),
(3684, 369, 7, 15, ''),
(3685, 369, 8, 5, ''),
(3686, 369, 10, 5, ''),
(3687, 369, 12, 15, ''),
(3688, 369, 14, 15, ''),
(3689, 369, 15, 15, ''),
(3690, 369, 17, 5, ''),
(3691, 370, 1, 5, ''),
(3692, 370, 2, 5, ''),
(3693, 370, 5, 15, ''),
(3694, 370, 7, 15, ''),
(3695, 370, 8, 5, ''),
(3696, 370, 10, 5, ''),
(3697, 370, 12, 15, ''),
(3698, 370, 14, 0, 'Ticket raised under wrong category'),
(3699, 370, 15, 15, ''),
(3700, 370, 17, 5, ''),
(3701, 371, 1, 5, ''),
(3702, 371, 2, 5, ''),
(3703, 371, 5, 15, ''),
(3704, 371, 7, 15, ''),
(3705, 371, 8, 5, ''),
(3706, 371, 10, 5, ''),
(3707, 371, 12, 15, ''),
(3708, 371, 14, 15, ''),
(3709, 371, 15, 15, ''),
(3710, 371, 17, 5, ''),
(3711, 372, 1, 5, ''),
(3712, 372, 2, 5, ''),
(3713, 372, 5, 15, ''),
(3714, 372, 7, 15, ''),
(3715, 372, 8, 5, ''),
(3716, 372, 10, 5, ''),
(3717, 372, 12, 15, ''),
(3718, 372, 14, 15, ''),
(3719, 372, 15, 15, ''),
(3720, 372, 17, 5, ''),
(3721, 373, 1, 0, 'Observed repetition of the same question\r\n'),
(3722, 373, 2, 5, ''),
(3723, 373, 5, 15, ''),
(3724, 373, 7, 15, ''),
(3725, 373, 8, 0, 'Additional effort is missing when guardian is asking about subscription'),
(3726, 373, 10, 5, ''),
(3727, 373, 12, 15, ''),
(3728, 373, 14, 0, 'Notes is not proper(call picked up by guardian & he stays in Mumbai & there is no conversation found with student but in notes-\"Students will not log in because students will not study with money so they are not logging in\" found.'),
(3729, 373, 15, 15, ''),
(3730, 373, 17, 5, ''),
(3731, 374, 1, 5, ''),
(3732, 374, 2, 5, ''),
(3733, 374, 5, 15, ''),
(3734, 374, 7, 15, ''),
(3735, 374, 8, 5, ''),
(3736, 374, 10, 5, ''),
(3737, 374, 12, 15, ''),
(3738, 374, 14, 0, 'Meaningless notes-the student does not have a phone to log in from the parent phone now'),
(3739, 374, 15, 15, ''),
(3740, 374, 17, 5, ''),
(3741, 375, 1, 5, ''),
(3742, 375, 2, 5, ''),
(3743, 375, 5, 15, ''),
(3744, 375, 7, 15, ''),
(3745, 375, 8, 0, 'Customer is not using our app as he has some issue in login previously, not showing that much effort when customer told that he is not getting time to login in our app'),
(3746, 375, 10, 5, ''),
(3747, 375, 12, 15, ''),
(3748, 375, 14, 0, 'ticket raised in wrong category'),
(3749, 375, 15, 15, ''),
(3750, 375, 17, 5, ''),
(3751, 376, 1, 5, ''),
(3752, 376, 2, 5, ''),
(3753, 376, 5, 15, ''),
(3754, 376, 7, 0, 'Customer told that he is not using our app as he started his tuition, not observed any effort to convince customer that our app is an add on service also how he can get benefits from it'),
(3755, 376, 8, 5, ''),
(3756, 376, 10, 5, ''),
(3757, 376, 12, 15, ''),
(3758, 376, 14, 15, ''),
(3759, 376, 15, 15, ''),
(3760, 376, 17, 5, ''),
(3761, 377, 1, 5, ''),
(3762, 377, 2, 5, ''),
(3763, 377, 5, 15, ''),
(3764, 377, 7, 15, ''),
(3765, 377, 8, 5, ''),
(3766, 377, 10, 5, ''),
(3767, 377, 12, 15, ''),
(3768, 377, 14, 15, ''),
(3769, 377, 15, 15, ''),
(3770, 377, 17, 0, 'Customer was interested to login & also provided his convenient time, but in not verified sheet, remarks captured as not not interested.'),
(3771, 378, 1, 5, ''),
(3772, 378, 2, 5, ''),
(3773, 378, 5, 15, ''),
(3774, 378, 7, 15, ''),
(3775, 378, 8, 5, ''),
(3776, 378, 10, 5, ''),
(3777, 378, 12, 15, ''),
(3778, 378, 14, 15, ''),
(3779, 378, 15, 15, ''),
(3780, 378, 17, 5, ''),
(3781, 379, 1, 5, ''),
(3782, 379, 2, 5, ''),
(3783, 379, 5, 15, ''),
(3784, 379, 7, 15, ''),
(3785, 379, 8, 5, ''),
(3786, 379, 10, 0, 'Observed unnecessary paused between conversation'),
(3787, 379, 12, 15, ''),
(3788, 379, 14, 15, ''),
(3789, 379, 15, 15, ''),
(3790, 379, 17, 5, ''),
(3791, 380, 1, 5, ''),
(3792, 380, 2, 5, ''),
(3793, 380, 5, 15, ''),
(3794, 380, 7, 15, ''),
(3795, 380, 8, 5, ''),
(3796, 380, 10, 5, ''),
(3797, 380, 12, 15, ''),
(3798, 380, 14, 15, ''),
(3799, 380, 15, 15, ''),
(3800, 380, 17, 5, ''),
(3801, 381, 1, 5, ''),
(3802, 381, 2, 5, ''),
(3803, 381, 5, 15, ''),
(3804, 381, 7, 15, ''),
(3805, 381, 8, 5, ''),
(3806, 381, 10, 5, ''),
(3807, 381, 12, 15, ''),
(3808, 381, 14, 15, ''),
(3809, 381, 15, 15, ''),
(3810, 381, 17, 5, ''),
(3811, 382, 1, 5, ''),
(3812, 382, 2, 0, 'Emotion is missing, Observed match pace(agent was in a hurry to complete the call)'),
(3813, 382, 5, 15, ''),
(3814, 382, 7, 15, ''),
(3815, 382, 8, 5, ''),
(3816, 382, 10, 5, ''),
(3817, 382, 12, 15, ''),
(3818, 382, 14, 15, ''),
(3819, 382, 15, 15, ''),
(3820, 382, 17, 5, ''),
(3821, 383, 1, 5, ''),
(3822, 383, 2, 5, ''),
(3823, 383, 5, 15, ''),
(3824, 383, 7, 15, ''),
(3825, 383, 8, 5, ''),
(3826, 383, 10, 5, ''),
(3827, 383, 12, 15, ''),
(3828, 383, 14, 15, ''),
(3829, 383, 15, 15, ''),
(3830, 383, 17, 5, ''),
(3831, 384, 1, 5, ''),
(3832, 384, 2, 5, ''),
(3833, 384, 5, 15, ''),
(3834, 384, 7, 15, ''),
(3835, 384, 8, 5, ''),
(3836, 384, 10, 5, ''),
(3837, 384, 12, 15, ''),
(3838, 384, 14, 15, ''),
(3839, 384, 15, 15, ''),
(3840, 384, 17, 5, ''),
(3841, 385, 1, 5, ''),
(3842, 385, 2, 5, ''),
(3843, 385, 5, 15, ''),
(3844, 385, 7, 15, ''),
(3845, 385, 8, 5, ''),
(3846, 385, 10, 5, ''),
(3847, 385, 12, 15, ''),
(3848, 385, 14, 15, ''),
(3849, 385, 15, 15, ''),
(3850, 385, 17, 5, ''),
(3851, 386, 1, 0, 'Assurance for help is missing'),
(3852, 386, 2, 5, ''),
(3853, 386, 5, 15, ''),
(3854, 386, 7, 15, ''),
(3855, 386, 8, 0, 'Additional information is missing when customer asked what\'s new has come in live class section after updating the app'),
(3856, 386, 10, 5, ''),
(3857, 386, 12, 15, ''),
(3858, 386, 14, 0, 'Incomplete notes (customer asked about reduced syllabus as well as live class but in notes live class part is missing)'),
(3859, 386, 15, 15, ''),
(3860, 386, 17, 5, ''),
(3861, 387, 1, 5, ''),
(3862, 387, 2, 0, 'Repeat: CSAT pitch repeat back to back two times'),
(3863, 387, 5, 15, ''),
(3864, 387, 7, 0, 'Not verified the customer name before raising ticket'),
(3865, 387, 8, 5, ''),
(3866, 387, 10, 5, ''),
(3867, 387, 12, 15, ''),
(3868, 387, 14, 0, 'Ticket raised under wrong category'),
(3869, 387, 15, 15, ''),
(3870, 387, 17, 5, ''),
(3871, 388, 1, 5, ''),
(3872, 388, 2, 5, ''),
(3873, 388, 5, 0, 'Confirm understanding not done( not confirmed from customer if he wants counselling session or not)'),
(3874, 388, 7, 15, ''),
(3875, 388, 8, 5, ''),
(3876, 388, 10, 5, ''),
(3877, 388, 12, 0, 'closing not done properly'),
(3878, 388, 14, 15, ''),
(3879, 388, 15, 15, ''),
(3880, 388, 17, 5, ''),
(3881, 389, 1, 5, ''),
(3882, 389, 2, 5, ''),
(3883, 389, 5, 15, ''),
(3884, 389, 7, 15, ''),
(3885, 389, 8, 5, ''),
(3886, 389, 10, 5, ''),
(3887, 389, 12, 15, ''),
(3888, 389, 14, 15, ''),
(3889, 389, 15, 15, ''),
(3890, 389, 17, 5, ''),
(3891, 390, 1, 5, ''),
(3892, 390, 2, 5, ''),
(3893, 390, 5, 15, ''),
(3894, 390, 7, 15, ''),
(3895, 390, 8, 5, ''),
(3896, 390, 10, 5, ''),
(3897, 390, 12, 15, ''),
(3898, 390, 14, 15, ''),
(3899, 390, 15, 15, ''),
(3900, 390, 17, 5, ''),
(3901, 391, 1, 5, ''),
(3902, 391, 2, 5, ''),
(3903, 391, 5, 15, ''),
(3904, 391, 7, 15, ''),
(3905, 391, 8, 5, ''),
(3906, 391, 10, 5, ''),
(3907, 391, 12, 15, ''),
(3908, 391, 14, 15, ''),
(3909, 391, 15, 15, ''),
(3910, 391, 17, 5, ''),
(3911, 392, 1, 5, ''),
(3912, 392, 2, 5, ''),
(3913, 392, 5, 15, ''),
(3914, 392, 7, 15, ''),
(3915, 392, 8, 5, ''),
(3916, 392, 10, 5, ''),
(3917, 392, 12, 15, ''),
(3918, 392, 14, 0, 'source type wrongly mentioned in CRM'),
(3919, 392, 15, 15, ''),
(3920, 392, 17, 0, 'Way of communication towards customer is not proper at all, it sounds very rude, hence considering this as compliance.'),
(3921, 393, 1, 5, ''),
(3922, 393, 2, 0, 'Repeat: Asked customer again & again that why he is not logged in our app(customer already told that he has storage issue in the 1st attempt)'),
(3923, 393, 5, 15, ''),
(3924, 393, 7, 15, ''),
(3925, 393, 8, 0, 'Additional effort is missing when customer told that he has storage/device issue'),
(3926, 393, 10, 5, ''),
(3927, 393, 12, 15, ''),
(3928, 393, 14, 15, ''),
(3929, 393, 15, 15, ''),
(3930, 393, 17, 5, ''),
(3951, 396, 1, 5, ''),
(3952, 396, 2, 0, 'Repeat: Observed repetition as agent was inattentive sometimes'),
(3953, 396, 5, 15, ''),
(3954, 396, 7, 15, ''),
(3955, 396, 8, 5, ''),
(3956, 396, 10, 0, 'Observed unnecessary paused before moving to next question'),
(3957, 396, 12, 15, ''),
(3958, 396, 14, 15, ''),
(3959, 396, 15, 15, ''),
(3960, 396, 17, 5, ''),
(3961, 397, 1, 5, ''),
(3962, 397, 2, 5, ''),
(3963, 397, 5, 15, ''),
(3964, 397, 7, 15, ''),
(3965, 397, 8, 5, ''),
(3966, 397, 10, 5, ''),
(3967, 397, 12, 15, ''),
(3968, 397, 14, 15, ''),
(3969, 397, 15, 15, ''),
(3970, 397, 17, 5, ''),
(3971, 398, 1, 5, ''),
(3972, 398, 2, 5, ''),
(3973, 398, 5, 0, 'Confirm understanding missing'),
(3974, 398, 7, 15, ''),
(3975, 398, 8, 5, ''),
(3976, 398, 10, 5, ''),
(3977, 398, 12, 15, ''),
(3978, 398, 14, 15, ''),
(3979, 398, 15, 15, ''),
(3980, 398, 17, 0, 'Call date 11th October but ticket raised in CRM on 15th October so as per process its \"Work avoidance\"'),
(3981, 399, 1, 5, ''),
(3982, 399, 2, 5, ''),
(3983, 399, 5, 15, ''),
(3984, 399, 7, 15, ''),
(3985, 399, 8, 5, ''),
(3986, 399, 10, 5, ''),
(3987, 399, 12, 15, ''),
(3988, 399, 14, 15, ''),
(3989, 399, 15, 15, ''),
(3990, 399, 17, 0, 'Call date 11th October but ticket raised in CRM on 15th October so as per process its \"Work avoidance\"'),
(3991, 400, 1, 5, ''),
(3992, 400, 2, 5, ''),
(3993, 400, 5, 15, ''),
(3994, 400, 7, 0, 'Unable to provide proper resolution to customer(Though updated in the previous notes that customer needs to pay 40% of the total course fee and then move to manual, not informed the same to customer, unnecessary kept the ticket pending)'),
(3995, 400, 8, 5, ''),
(3996, 400, 10, 5, ''),
(3997, 400, 12, 0, 'closing not done properly'),
(3998, 400, 14, 15, ''),
(3999, 400, 15, 15, ''),
(4000, 400, 17, 5, ''),
(4001, 401, 1, 0, 'Assurance for help is missing'),
(4002, 401, 2, 5, ''),
(4003, 401, 5, 15, ''),
(4004, 401, 7, 15, ''),
(4005, 401, 8, 5, ''),
(4006, 401, 10, 5, ''),
(4007, 401, 12, 15, ''),
(4008, 401, 14, 0, 'Incomplete & meaningless notes captured in CRM'),
(4009, 401, 15, 15, ''),
(4010, 401, 17, 5, ''),
(4011, 402, 1, 5, ''),
(4012, 402, 2, 0, 'Repeat: Observed repetition of the same thing again & again'),
(4013, 402, 5, 15, ''),
(4014, 402, 7, 15, ''),
(4015, 402, 8, 0, 'Additional info is missing when customer told that he wants the English version of our app'),
(4016, 402, 10, 5, ''),
(4017, 402, 12, 15, ''),
(4018, 402, 14, 15, ''),
(4019, 402, 15, 15, ''),
(4020, 402, 17, 5, ''),
(4021, 403, 1, 5, ''),
(4022, 403, 2, 0, 'Observed Match pace(Not given scope to customer for speaking)'),
(4023, 403, 5, 15, ''),
(4024, 403, 7, 15, ''),
(4025, 403, 8, 5, ''),
(4026, 403, 10, 5, ''),
(4027, 403, 12, 15, ''),
(4028, 403, 14, 15, ''),
(4029, 403, 15, 15, ''),
(4030, 403, 17, 5, ''),
(4031, 404, 1, 5, ''),
(4032, 404, 2, 5, ''),
(4033, 404, 5, 15, ''),
(4034, 404, 7, 15, ''),
(4035, 404, 8, 5, ''),
(4036, 404, 10, 5, ''),
(4037, 404, 12, 15, ''),
(4038, 404, 14, 15, ''),
(4039, 404, 15, 15, ''),
(4040, 404, 17, 5, ''),
(4041, 405, 1, 5, ''),
(4042, 405, 2, 5, ''),
(4043, 405, 5, 15, ''),
(4044, 405, 7, 15, ''),
(4045, 405, 8, 5, ''),
(4046, 405, 10, 5, ''),
(4047, 405, 12, 15, ''),
(4048, 405, 14, 15, ''),
(4049, 405, 15, 0, 'CSAT pitch missing'),
(4050, 405, 17, 0, 'No ticket found in CRM against this call \r\nAgent promised to call back after puja vacation, no recording found in convox on 16th October till 6.10 p.m'),
(4051, 406, 1, 5, ''),
(4052, 406, 2, 5, ''),
(4053, 406, 5, 15, ''),
(4054, 406, 7, 15, ''),
(4055, 406, 8, 5, ''),
(4056, 406, 10, 5, ''),
(4057, 406, 12, 15, ''),
(4058, 406, 14, 0, 'Meaningless notes(Students will not log in now because students do not want to log in later) source type wrongly mentioned'),
(4059, 406, 15, 15, ''),
(4060, 406, 17, 5, ''),
(4061, 407, 1, 5, ''),
(4062, 407, 2, 5, ''),
(4063, 407, 5, 0, 'confirm understanding missing'),
(4064, 407, 7, 15, ''),
(4065, 407, 8, 5, ''),
(4066, 407, 10, 5, ''),
(4067, 407, 12, 15, ''),
(4068, 407, 14, 0, 'Meaningless notes(Boot is showing the subject video cumming soon)'),
(4069, 407, 15, 15, ''),
(4070, 407, 17, 5, ''),
(4071, 408, 1, 5, ''),
(4072, 408, 2, 5, ''),
(4073, 408, 5, 15, ''),
(4074, 408, 7, 15, ''),
(4075, 408, 8, 5, ''),
(4076, 408, 10, 5, ''),
(4077, 408, 12, 15, ''),
(4078, 408, 14, 15, ''),
(4079, 408, 15, 15, ''),
(4080, 408, 17, 5, ''),
(4081, 409, 1, 5, ''),
(4082, 409, 2, 5, ''),
(4083, 409, 5, 15, ''),
(4084, 409, 7, 15, ''),
(4085, 409, 8, 5, ''),
(4086, 409, 10, 5, ''),
(4087, 409, 12, 15, ''),
(4088, 409, 14, 15, ''),
(4089, 409, 15, 15, ''),
(4090, 409, 17, 5, ''),
(4091, 410, 1, 0, 'Setting wrong expectations for customer(customer told that he can\'t pay the EMI within 15th, he will pay in 18th-we can\'t assure customer that if he can\'t pay within 15th, then he can pay the EMI on 18th)'),
(4092, 410, 2, 5, ''),
(4093, 410, 5, 15, ''),
(4094, 410, 7, 15, ''),
(4095, 410, 8, 5, ''),
(4096, 410, 10, 5, ''),
(4097, 410, 12, 15, ''),
(4098, 410, 14, 15, ''),
(4099, 410, 15, 15, ''),
(4100, 410, 17, 5, ''),
(4101, 411, 1, 5, ''),
(4102, 411, 2, 5, ''),
(4103, 411, 5, 15, ''),
(4104, 411, 7, 15, ''),
(4105, 411, 8, 5, ''),
(4106, 411, 10, 5, ''),
(4107, 411, 12, 15, ''),
(4108, 411, 14, 15, ''),
(4109, 411, 15, 15, ''),
(4110, 411, 17, 5, ''),
(4111, 412, 1, 5, ''),
(4112, 412, 2, 5, ''),
(4113, 412, 5, 15, ''),
(4114, 412, 7, 0, 'customer was unable to find the answer of her question, we have informed her the process of getting answer, at the same time we could take the access of her app & check if she got the answer or not.'),
(4115, 412, 8, 0, 'additional effort is missing when agent asked the  customer about order place'),
(4116, 412, 10, 5, ''),
(4117, 412, 12, 15, ''),
(4118, 412, 14, 15, ''),
(4119, 412, 15, 15, ''),
(4120, 412, 17, 5, ''),
(4121, 413, 1, 5, ''),
(4122, 413, 2, 5, ''),
(4123, 413, 5, 15, ''),
(4124, 413, 7, 15, ''),
(4125, 413, 8, 5, ''),
(4126, 413, 10, 5, ''),
(4127, 413, 12, 15, ''),
(4128, 413, 14, 15, ''),
(4129, 413, 15, 15, ''),
(4130, 413, 17, 5, ''),
(4131, 414, 1, 5, ''),
(4132, 414, 2, 5, ''),
(4133, 414, 5, 15, ''),
(4134, 414, 7, 15, ''),
(4135, 414, 8, 5, ''),
(4136, 414, 10, 5, ''),
(4137, 414, 12, 15, ''),
(4138, 414, 14, 0, 'Ticket raised under wrong category'),
(4139, 414, 15, 15, ''),
(4140, 414, 17, 5, ''),
(4141, 415, 1, 5, ''),
(4142, 415, 2, 5, ''),
(4143, 415, 5, 15, ''),
(4144, 415, 7, 15, ''),
(4145, 415, 8, 5, ''),
(4146, 415, 10, 5, ''),
(4147, 415, 12, 15, ''),
(4148, 415, 14, 15, ''),
(4149, 415, 15, 15, ''),
(4150, 415, 17, 5, ''),
(4151, 416, 1, 5, ''),
(4152, 416, 2, 5, ''),
(4153, 416, 5, 15, ''),
(4154, 416, 7, 0, 'proper resolution not given to customer'),
(4155, 416, 8, 5, ''),
(4156, 416, 10, 5, ''),
(4157, 416, 12, 15, ''),
(4158, 416, 14, 15, ''),
(4159, 416, 15, 15, ''),
(4160, 416, 17, 5, ''),
(4161, 417, 1, 5, ''),
(4162, 417, 2, 5, ''),
(4163, 417, 5, 15, ''),
(4164, 417, 7, 15, ''),
(4165, 417, 8, 5, ''),
(4166, 417, 10, 5, ''),
(4167, 417, 12, 15, ''),
(4168, 417, 14, 0, 'Ticket raised under wrong category'),
(4169, 417, 15, 15, ''),
(4170, 417, 17, 5, ''),
(4171, 418, 1, 5, ''),
(4172, 418, 2, 5, ''),
(4173, 418, 5, 15, ''),
(4174, 418, 7, 15, ''),
(4175, 418, 8, 5, ''),
(4176, 418, 10, 5, ''),
(4177, 418, 12, 15, ''),
(4178, 418, 14, 15, ''),
(4179, 418, 15, 15, ''),
(4180, 418, 17, 5, ''),
(4181, 419, 1, 5, ''),
(4182, 419, 2, 5, ''),
(4183, 419, 5, 15, ''),
(4184, 419, 7, 15, ''),
(4185, 419, 8, 5, ''),
(4186, 419, 10, 5, ''),
(4187, 419, 12, 15, ''),
(4188, 419, 14, 15, ''),
(4189, 419, 15, 15, ''),
(4190, 419, 17, 5, ''),
(4191, 420, 1, 5, ''),
(4192, 420, 2, 5, ''),
(4193, 420, 5, 15, ''),
(4194, 420, 7, 0, 'Proper resolution not given to customer(customer asked how she will attend live class once its available in our app. Agent informed her only that she will get an enrollment form from where she can attend live class, not explained how she can get today\'s or upcoming schedule of live class & then she can enroll etc)'),
(4195, 420, 8, 5, ''),
(4196, 420, 10, 5, ''),
(4197, 420, 12, 15, ''),
(4198, 420, 14, 15, ''),
(4199, 420, 15, 15, ''),
(4200, 420, 17, 5, ''),
(4201, 421, 1, 5, ''),
(4202, 421, 2, 5, ''),
(4203, 421, 5, 0, 'Customer asked whether our app is free or not. Agent was in a hurry & move to the next question without confirming from customer whether he understood the issue or not)'),
(4204, 421, 7, 15, ''),
(4205, 421, 8, 5, ''),
(4206, 421, 10, 5, ''),
(4207, 421, 12, 15, ''),
(4208, 421, 14, 15, ''),
(4209, 421, 15, 15, ''),
(4210, 421, 17, 5, ''),
(4211, 422, 1, 5, ''),
(4212, 422, 2, 5, ''),
(4213, 422, 5, 15, ''),
(4214, 422, 7, 15, ''),
(4215, 422, 8, 5, ''),
(4216, 422, 10, 5, ''),
(4217, 422, 12, 15, ''),
(4218, 422, 14, 15, ''),
(4219, 422, 15, 15, ''),
(4220, 422, 17, 5, ''),
(4221, 423, 1, 5, ''),
(4222, 423, 2, 5, ''),
(4223, 423, 5, 15, ''),
(4224, 423, 7, 15, ''),
(4225, 423, 8, 5, ''),
(4226, 423, 10, 5, ''),
(4227, 423, 12, 15, ''),
(4228, 423, 14, 15, ''),
(4229, 423, 15, 15, ''),
(4230, 423, 17, 5, ''),
(4231, 424, 1, 5, ''),
(4232, 424, 2, 0, 'speaking capability of agent is not proficient enough while pitching for CSAT'),
(4233, 424, 5, 15, ''),
(4234, 424, 7, 15, ''),
(4235, 424, 8, 5, ''),
(4236, 424, 10, 5, ''),
(4237, 424, 12, 15, ''),
(4238, 424, 14, 15, ''),
(4239, 424, 15, 15, ''),
(4240, 424, 17, 5, ''),
(4241, 425, 1, 5, ''),
(4242, 425, 2, 5, ''),
(4243, 425, 5, 15, ''),
(4244, 425, 7, 15, ''),
(4245, 425, 8, 5, ''),
(4246, 425, 10, 5, ''),
(4247, 425, 12, 15, ''),
(4248, 425, 14, 0, 'Meaningless notes captured(there was no any students able in his home and but his son resd in class 12,so I informed him if any students avelabel in his near home how can read in class 8 to 11 so refar us and contact us on our help line)'),
(4249, 425, 15, 15, ''),
(4250, 425, 17, 5, ''),
(4251, 426, 1, 5, ''),
(4252, 426, 2, 5, ''),
(4253, 426, 5, 15, ''),
(4254, 426, 7, 15, ''),
(4255, 426, 8, 5, ''),
(4256, 426, 10, 5, ''),
(4257, 426, 12, 15, ''),
(4258, 426, 14, 15, ''),
(4259, 426, 15, 15, ''),
(4260, 426, 17, 5, ''),
(4261, 427, 1, 5, ''),
(4262, 427, 2, 0, 'Agent was not attentive at the time of pitching CSAT'),
(4263, 427, 5, 15, ''),
(4264, 427, 7, 15, ''),
(4265, 427, 8, 5, ''),
(4266, 427, 10, 5, ''),
(4267, 427, 12, 15, ''),
(4268, 427, 14, 15, ''),
(4269, 427, 15, 15, ''),
(4270, 427, 17, 5, ''),
(4271, 428, 1, 5, ''),
(4272, 428, 2, 5, ''),
(4273, 428, 5, 15, ''),
(4274, 428, 7, 15, ''),
(4275, 428, 8, 5, ''),
(4276, 428, 10, 5, ''),
(4277, 428, 12, 15, ''),
(4278, 428, 14, 15, ''),
(4279, 428, 15, 15, ''),
(4280, 428, 17, 5, ''),
(4281, 429, 1, 5, ''),
(4282, 429, 2, 5, ''),
(4283, 429, 5, 15, ''),
(4284, 429, 7, 15, ''),
(4285, 429, 8, 5, ''),
(4286, 429, 10, 0, 'observed unnecessary pause between conversation.it seems agent is not ready to take the call so she is taking time to ask the next question'),
(4287, 429, 12, 15, ''),
(4288, 429, 14, 15, ''),
(4289, 429, 15, 15, ''),
(4290, 429, 17, 5, ''),
(4291, 430, 1, 5, ''),
(4292, 430, 2, 5, ''),
(4293, 430, 5, 15, ''),
(4294, 430, 7, 15, ''),
(4295, 430, 8, 5, ''),
(4296, 430, 10, 5, ''),
(4297, 430, 12, 15, ''),
(4298, 430, 14, 15, ''),
(4299, 430, 15, 15, ''),
(4300, 430, 17, 5, ''),
(4301, 431, 1, 5, ''),
(4302, 431, 2, 0, 'Agent is not confident enough to ask the payment details'),
(4303, 431, 5, 15, ''),
(4304, 431, 7, 15, ''),
(4305, 431, 8, 5, ''),
(4306, 431, 10, 5, ''),
(4307, 431, 12, 15, ''),
(4308, 431, 14, 15, ''),
(4309, 431, 15, 15, ''),
(4310, 431, 17, 5, ''),
(4311, 432, 1, 5, ''),
(4312, 432, 2, 5, ''),
(4313, 432, 5, 15, ''),
(4314, 432, 7, 0, 'Proper resolution not given to customer(customer was unable to view notes, forwarded his details to counselling team but not helped the customer to place the order)'),
(4315, 432, 8, 5, ''),
(4316, 432, 10, 5, ''),
(4317, 432, 12, 15, ''),
(4318, 432, 14, 15, ''),
(4319, 432, 15, 15, ''),
(4320, 432, 17, 5, ''),
(4321, 433, 1, 5, ''),
(4322, 433, 2, 5, ''),
(4323, 433, 5, 15, ''),
(4324, 433, 7, 15, ''),
(4325, 433, 8, 5, ''),
(4326, 433, 10, 5, ''),
(4327, 433, 12, 15, ''),
(4328, 433, 14, 0, 'Ticket raised under wrong category(customer called & asked whether class 12 has been started or not as he was told to pay for class 12 also told that class 12 has already started, raised ticket under others)'),
(4329, 433, 15, 15, ''),
(4330, 433, 17, 5, ''),
(4331, 434, 1, 5, ''),
(4332, 434, 2, 5, ''),
(4333, 434, 5, 15, ''),
(4334, 434, 7, 15, ''),
(4335, 434, 8, 5, ''),
(4336, 434, 10, 5, ''),
(4337, 434, 12, 15, ''),
(4338, 434, 14, 15, ''),
(4339, 434, 15, 15, ''),
(4340, 434, 17, 5, ''),
(4341, 435, 1, 5, ''),
(4342, 435, 2, 5, ''),
(4343, 435, 5, 15, ''),
(4344, 435, 7, 15, ''),
(4345, 435, 8, 5, ''),
(4346, 435, 10, 5, ''),
(4347, 435, 12, 15, ''),
(4348, 435, 14, 15, ''),
(4349, 435, 15, 15, ''),
(4350, 435, 17, 5, ''),
(4351, 436, 1, 5, ''),
(4352, 436, 2, 5, ''),
(4353, 436, 5, 15, ''),
(4354, 436, 7, 0, 'meaningless question found in the conversation(not as per the script)'),
(4355, 436, 8, 5, ''),
(4356, 436, 10, 5, ''),
(4357, 436, 12, 0, 'Opening is not proper(call picked up by student\'s father, not given intro as a mentor)'),
(4358, 436, 14, 15, ''),
(4359, 436, 15, 15, ''),
(4360, 436, 17, 5, ''),
(4361, 437, 1, 5, ''),
(4362, 437, 2, 5, ''),
(4363, 437, 5, 15, ''),
(4364, 437, 7, 15, ''),
(4365, 437, 8, 5, ''),
(4366, 437, 10, 0, 'unnecessary pause found due to inattentiveness'),
(4367, 437, 12, 15, ''),
(4368, 437, 14, 15, ''),
(4369, 437, 15, 15, ''),
(4370, 437, 17, 5, ''),
(4371, 438, 1, 5, ''),
(4372, 438, 2, 5, ''),
(4373, 438, 5, 15, ''),
(4374, 438, 7, 15, ''),
(4375, 438, 8, 5, ''),
(4376, 438, 10, 0, 'observed unnecessary paused'),
(4377, 438, 12, 0, 'opening is not proper(intro as a mentor is missing)closing not done properly(call back date & time not confirmed from student also closing pitch missing)'),
(4378, 438, 14, 15, ''),
(4379, 438, 15, 15, ''),
(4380, 438, 17, 5, ''),
(4381, 439, 1, 0, 'Assurance for help is missing'),
(4382, 439, 2, 0, 'Clear explanation is missing when customer asked about live class'),
(4383, 439, 5, 15, ''),
(4384, 439, 7, 15, ''),
(4385, 439, 8, 5, ''),
(4386, 439, 10, 5, ''),
(4387, 439, 12, 15, ''),
(4388, 439, 14, 15, ''),
(4389, 439, 15, 15, ''),
(4390, 439, 17, 5, ''),
(4391, 440, 1, 5, ''),
(4392, 440, 2, 5, ''),
(4393, 440, 5, 15, ''),
(4394, 440, 7, 15, ''),
(4395, 440, 8, 5, ''),
(4396, 440, 10, 5, ''),
(4397, 440, 12, 15, ''),
(4398, 440, 14, 15, ''),
(4399, 440, 15, 15, ''),
(4400, 440, 17, 5, ''),
(4401, 441, 1, 5, ''),
(4402, 441, 2, 0, 'Empathy is missing when customer asked about live class'),
(4403, 441, 5, 15, ''),
(4404, 441, 7, 15, ''),
(4405, 441, 8, 5, ''),
(4406, 441, 10, 5, ''),
(4407, 441, 12, 15, ''),
(4408, 441, 14, 0, 'call disconnected but not mentioned in notes'),
(4409, 441, 15, 15, ''),
(4410, 441, 17, 5, ''),
(4411, 442, 1, 5, ''),
(4412, 442, 2, 5, ''),
(4413, 442, 5, 15, ''),
(4414, 442, 7, 15, ''),
(4415, 442, 8, 5, ''),
(4416, 442, 10, 5, ''),
(4417, 442, 12, 15, ''),
(4418, 442, 14, 15, ''),
(4419, 442, 15, 15, ''),
(4420, 442, 17, 5, ''),
(4421, 443, 1, 5, ''),
(4422, 443, 2, 5, ''),
(4423, 443, 5, 15, ''),
(4424, 443, 7, 15, ''),
(4425, 443, 8, 0, 'additional effort is missing when customer asked where he can see notes in our app. We could help him on call & asked him to open the app instead of saying it verbally.'),
(4426, 443, 10, 5, ''),
(4427, 443, 12, 15, ''),
(4428, 443, 14, 15, ''),
(4429, 443, 15, 15, ''),
(4430, 443, 17, 5, ''),
(4431, 444, 1, 5, ''),
(4432, 444, 2, 5, ''),
(4433, 444, 5, 15, ''),
(4434, 444, 7, 15, ''),
(4435, 444, 8, 5, ''),
(4436, 444, 10, 5, ''),
(4437, 444, 12, 15, ''),
(4438, 444, 14, 15, ''),
(4439, 444, 15, 15, ''),
(4440, 444, 17, 5, ''),
(4441, 445, 1, 5, ''),
(4442, 445, 2, 0, 'Clear explanation is missing when customer asked about live class, customer asked one by one question about live class then agent is giving answer'),
(4443, 445, 5, 15, ''),
(4444, 445, 7, 15, ''),
(4445, 445, 8, 0, 'no additional effort observed to make customer understand about live class'),
(4446, 445, 10, 5, ''),
(4447, 445, 12, 15, ''),
(4448, 445, 14, 15, ''),
(4449, 445, 15, 15, ''),
(4450, 445, 17, 5, ''),
(4451, 446, 1, 5, ''),
(4452, 446, 2, 0, 'Match pace: Not given scope to customer for speaking'),
(4453, 446, 5, 15, ''),
(4454, 446, 7, 0, 'Proper resolution not given to customer(Customer told that he has some issue in login but agent didn\'t redress his concern & continue with asking device model, android version etc.'),
(4455, 446, 8, 5, ''),
(4456, 446, 10, 5, ''),
(4457, 446, 12, 15, ''),
(4458, 446, 14, 15, ''),
(4459, 446, 15, 15, ''),
(4460, 446, 17, 5, ''),
(4461, 447, 1, 5, ''),
(4462, 447, 2, 0, 'Repeat, communication tone: observed repetition also agent is blunt sometimes before asking question'),
(4463, 447, 5, 15, ''),
(4464, 447, 7, 15, ''),
(4465, 447, 8, 5, ''),
(4466, 447, 10, 5, ''),
(4467, 447, 12, 15, ''),
(4468, 447, 14, 15, ''),
(4469, 447, 15, 15, ''),
(4470, 447, 17, 5, ''),
(4471, 448, 1, 5, ''),
(4472, 448, 2, 5, ''),
(4473, 448, 5, 15, ''),
(4474, 448, 7, 0, 'Asked wrong question to customer(customer is registered for class 12 , agent asked whether he reads in class 10 or not)'),
(4475, 448, 8, 5, ''),
(4476, 448, 10, 5, ''),
(4477, 448, 12, 15, ''),
(4478, 448, 14, 15, ''),
(4479, 448, 15, 15, ''),
(4480, 448, 17, 5, ''),
(4481, 449, 1, 5, ''),
(4482, 449, 2, 5, ''),
(4483, 449, 5, 15, ''),
(4484, 449, 7, 15, ''),
(4485, 449, 8, 5, ''),
(4486, 449, 10, 5, ''),
(4487, 449, 12, 15, ''),
(4488, 449, 14, 0, 'Raised ticket under wrong category(customer is unable to use our app as he has some issue in log in, raised ticket under others)'),
(4489, 449, 15, 15, ''),
(4490, 449, 17, 5, ''),
(4491, 450, 1, 5, ''),
(4492, 450, 2, 5, ''),
(4493, 450, 5, 15, ''),
(4494, 450, 7, 15, ''),
(4495, 450, 8, 5, ''),
(4496, 450, 10, 5, ''),
(4497, 450, 12, 15, ''),
(4498, 450, 14, 15, ''),
(4499, 450, 15, 15, ''),
(4500, 450, 17, 5, ''),
(4501, 451, 1, 5, ''),
(4502, 451, 2, 5, ''),
(4503, 451, 5, 15, ''),
(4504, 451, 7, 15, ''),
(4505, 451, 8, 5, ''),
(4506, 451, 10, 5, ''),
(4507, 451, 12, 15, ''),
(4508, 451, 14, 15, ''),
(4509, 451, 15, 15, ''),
(4510, 451, 17, 5, ''),
(4511, 452, 1, 5, ''),
(4512, 452, 2, 5, ''),
(4513, 452, 5, 15, ''),
(4514, 452, 7, 15, ''),
(4515, 452, 8, 5, ''),
(4516, 452, 10, 0, 'kept customer on hold but not confirmed her that we are working on her issue & we will be back soon with the resolution'),
(4517, 452, 12, 15, ''),
(4518, 452, 14, 15, ''),
(4519, 452, 15, 15, ''),
(4520, 452, 17, 5, ''),
(4521, 453, 1, 5, ''),
(4522, 453, 2, 5, ''),
(4523, 453, 5, 15, ''),
(4524, 453, 7, 15, ''),
(4525, 453, 8, 5, ''),
(4526, 453, 10, 5, ''),
(4527, 453, 12, 15, ''),
(4528, 453, 14, 15, ''),
(4529, 453, 15, 15, ''),
(4530, 453, 17, 5, ''),
(4531, 454, 1, 5, ''),
(4532, 454, 2, 5, ''),
(4533, 454, 5, 15, ''),
(4534, 454, 7, 15, ''),
(4535, 454, 8, 5, ''),
(4536, 454, 10, 5, ''),
(4537, 454, 12, 15, ''),
(4538, 454, 14, 0, 'Wrong contact number captured in notes'),
(4539, 454, 15, 15, ''),
(4540, 454, 17, 5, ''),
(4541, 455, 1, 5, ''),
(4542, 455, 2, 5, ''),
(4543, 455, 5, 15, ''),
(4544, 455, 7, 15, ''),
(4545, 455, 8, 0, 'Additional effort is missing when student informed that he is not interested to use our app as he started his tuition'),
(4546, 455, 10, 5, ''),
(4547, 455, 12, 15, ''),
(4548, 455, 14, 15, ''),
(4549, 455, 15, 15, ''),
(4550, 455, 17, 5, ''),
(4551, 456, 1, 5, ''),
(4552, 456, 2, 5, ''),
(4553, 456, 5, 15, ''),
(4554, 456, 7, 15, ''),
(4555, 456, 8, 5, ''),
(4556, 456, 10, 5, ''),
(4557, 456, 12, 15, ''),
(4558, 456, 14, 15, ''),
(4559, 456, 15, 15, ''),
(4560, 456, 17, 5, ''),
(4561, 457, 1, 5, ''),
(4562, 457, 2, 5, ''),
(4563, 457, 5, 15, ''),
(4564, 457, 7, 15, ''),
(4565, 457, 8, 5, ''),
(4566, 457, 10, 5, ''),
(4567, 457, 12, 15, ''),
(4568, 457, 14, 15, ''),
(4569, 457, 15, 15, ''),
(4570, 457, 17, 5, ''),
(4571, 458, 1, 5, ''),
(4572, 458, 2, 5, ''),
(4573, 458, 5, 15, ''),
(4574, 458, 7, 15, ''),
(4575, 458, 8, 5, ''),
(4576, 458, 10, 5, ''),
(4577, 458, 12, 15, ''),
(4578, 458, 14, 15, ''),
(4579, 458, 15, 15, ''),
(4580, 458, 17, 5, ''),
(4581, 459, 1, 5, ''),
(4582, 459, 2, 5, ''),
(4583, 459, 5, 15, ''),
(4584, 459, 7, 15, ''),
(4585, 459, 8, 5, ''),
(4586, 459, 10, 5, ''),
(4587, 459, 12, 15, ''),
(4588, 459, 14, 15, ''),
(4589, 459, 15, 15, ''),
(4590, 459, 17, 5, ''),
(4591, 460, 1, 5, ''),
(4592, 460, 2, 5, ''),
(4593, 460, 5, 15, ''),
(4594, 460, 7, 15, ''),
(4595, 460, 8, 5, ''),
(4596, 460, 10, 5, ''),
(4597, 460, 12, 0, 'Closing not done properly'),
(4598, 460, 14, 15, ''),
(4599, 460, 15, 15, 'CSAT pitch missing'),
(4600, 460, 17, 5, ''),
(4601, 461, 1, 5, ''),
(4602, 461, 2, 5, ''),
(4603, 461, 5, 15, ''),
(4604, 461, 7, 15, ''),
(4605, 461, 8, 0, 'Additional effort is missing when guardian informed that her daughter is in class 7 & she is interested to take subscription'),
(4606, 461, 10, 5, ''),
(4607, 461, 12, 15, ''),
(4608, 461, 14, 15, ''),
(4609, 461, 15, 15, ''),
(4610, 461, 17, 5, ''),
(4611, 462, 1, 5, ''),
(4612, 462, 2, 0, 'Agent is blunt sometimes'),
(4613, 462, 5, 15, ''),
(4614, 462, 7, 15, ''),
(4615, 462, 8, 5, ''),
(4616, 462, 10, 0, 'observed unnecessary paused'),
(4617, 462, 12, 15, ''),
(4618, 462, 14, 15, ''),
(4619, 462, 15, 15, ''),
(4620, 462, 17, 5, ''),
(4621, 463, 1, 5, ''),
(4622, 463, 2, 5, ''),
(4623, 463, 5, 15, ''),
(4624, 463, 7, 15, ''),
(4625, 463, 8, 5, ''),
(4626, 463, 10, 5, ''),
(4627, 463, 12, 15, ''),
(4628, 463, 14, 15, ''),
(4629, 463, 15, 15, ''),
(4630, 463, 17, 5, ''),
(4631, 464, 1, 5, ''),
(4632, 464, 2, 0, 'Observed lack of confidence while explained about live class'),
(4633, 464, 5, 15, ''),
(4634, 464, 7, 15, ''),
(4635, 464, 8, 5, ''),
(4636, 464, 10, 5, ''),
(4637, 464, 12, 15, ''),
(4638, 464, 14, 15, ''),
(4639, 464, 15, 15, ''),
(4640, 464, 17, 5, ''),
(4641, 465, 1, 5, ''),
(4642, 465, 2, 5, ''),
(4643, 465, 5, 15, ''),
(4644, 465, 7, 15, ''),
(4645, 465, 8, 5, ''),
(4646, 465, 10, 5, ''),
(4647, 465, 12, 15, ''),
(4648, 465, 14, 0, 'Ticket raised under wrong category(customer is not using our app as its chargeable, raised ticket under Login Registration)'),
(4649, 465, 15, 15, ''),
(4650, 465, 17, 5, ''),
(4651, 466, 1, 5, ''),
(4652, 466, 2, 5, ''),
(4653, 466, 5, 15, ''),
(4654, 466, 7, 15, ''),
(4655, 466, 8, 5, ''),
(4656, 466, 10, 5, ''),
(4657, 466, 12, 15, ''),
(4658, 466, 14, 15, ''),
(4659, 466, 15, 15, ''),
(4660, 466, 17, 5, ''),
(4661, 467, 1, 5, ''),
(4662, 467, 2, 5, ''),
(4663, 467, 5, 15, ''),
(4664, 467, 7, 15, ''),
(4665, 467, 8, 5, ''),
(4666, 467, 10, 5, ''),
(4667, 467, 12, 15, ''),
(4668, 467, 14, 0, 'Ticket raised under wrong category(Paid customer contacted us to know when she will get notes in the app, raised ticket under others)'),
(4669, 467, 15, 15, ''),
(4670, 467, 17, 5, ''),
(4671, 468, 1, 5, ''),
(4672, 468, 2, 0, 'Communication tone is not proper sometimes\r\nClear explanation is missing when customer asked why he can\'t use our app for free.'),
(4673, 468, 5, 15, ''),
(4674, 468, 7, 15, ''),
(4675, 468, 8, 5, ''),
(4676, 468, 10, 5, ''),
(4677, 468, 12, 15, ''),
(4678, 468, 14, 15, ''),
(4679, 468, 15, 15, ''),
(4680, 468, 17, 5, ''),
(4681, 469, 1, 5, ''),
(4682, 469, 2, 5, ''),
(4683, 469, 5, 15, ''),
(4684, 469, 7, 15, ''),
(4685, 469, 8, 5, ''),
(4686, 469, 10, 5, ''),
(4687, 469, 12, 15, ''),
(4688, 469, 14, 15, ''),
(4689, 469, 15, 15, ''),
(4690, 469, 17, 5, ''),
(4691, 470, 1, 5, ''),
(4692, 470, 2, 5, ''),
(4693, 470, 5, 15, ''),
(4694, 470, 7, 15, ''),
(4695, 470, 8, 5, ''),
(4696, 470, 10, 5, ''),
(4697, 470, 12, 15, ''),
(4698, 470, 14, 15, ''),
(4699, 470, 15, 15, ''),
(4700, 470, 17, 5, ''),
(4701, 471, 1, 5, ''),
(4702, 471, 2, 5, ''),
(4703, 471, 5, 15, ''),
(4704, 471, 7, 0, 'paid customer asked whether live class of class 11 will be free or not- agent is unable to provide any clear answer to him '),
(4705, 471, 8, 5, ''),
(4706, 471, 10, 5, ''),
(4707, 471, 12, 15, ''),
(4708, 471, 14, 15, ''),
(4709, 471, 15, 15, ''),
(4710, 471, 17, 5, ''),
(4711, 472, 1, 5, ''),
(4712, 472, 2, 5, ''),
(4713, 472, 5, 15, ''),
(4714, 472, 7, 15, ''),
(4715, 472, 8, 0, 'Additional info is missing when customer asked about live class starting time(we could explain him today\'s, upcoming, enrollment segment & made him understand our progress.)'),
(4716, 472, 10, 5, ''),
(4717, 472, 12, 15, ''),
(4718, 472, 14, 15, ''),
(4719, 472, 15, 15, ''),
(4720, 472, 17, 5, ''),
(4721, 473, 1, 5, ''),
(4722, 473, 2, 0, 'Repeat: Observed repetition when asking about source type'),
(4723, 473, 5, 15, ''),
(4724, 473, 7, 15, ''),
(4725, 473, 8, 5, ''),
(4726, 473, 10, 5, ''),
(4727, 473, 12, 15, ''),
(4728, 473, 14, 15, ''),
(4729, 473, 15, 15, ''),
(4730, 473, 17, 5, ''),
(4731, 474, 1, 5, ''),
(4732, 474, 2, 5, ''),
(4733, 474, 5, 15, ''),
(4734, 474, 7, 15, ''),
(4735, 474, 8, 5, ''),
(4736, 474, 10, 5, ''),
(4737, 474, 12, 15, ''),
(4738, 474, 14, 15, ''),
(4739, 474, 15, 15, ''),
(4740, 474, 17, 5, ''),
(4741, 475, 1, 5, ''),
(4742, 475, 2, 5, ''),
(4743, 475, 5, 15, ''),
(4744, 475, 7, 15, ''),
(4745, 475, 8, 5, ''),
(4746, 475, 10, 5, ''),
(4747, 475, 12, 15, ''),
(4748, 475, 14, 0, 'complete details not captured in notes(guardian asked about live class also asked about the laptop version, not captured in notes)'),
(4749, 475, 15, 15, ''),
(4750, 475, 17, 5, ''),
(4751, 476, 1, 5, ''),
(4752, 476, 2, 5, ''),
(4753, 476, 5, 15, ''),
(4754, 476, 7, 15, ''),
(4755, 476, 8, 5, ''),
(4756, 476, 10, 5, ''),
(4757, 476, 12, 15, ''),
(4758, 476, 14, 15, ''),
(4759, 476, 15, 15, ''),
(4760, 476, 17, 5, ''),
(4761, 477, 1, 5, ''),
(4762, 477, 2, 0, 'Unable to pronounce student\'s name properly'),
(4763, 477, 5, 15, ''),
(4764, 477, 7, 15, ''),
(4765, 477, 8, 5, ''),
(4766, 477, 10, 5, ''),
(4767, 477, 12, 15, ''),
(4768, 477, 14, 15, ''),
(4769, 477, 15, 15, ''),
(4770, 477, 17, 5, ''),
(4771, 478, 1, 5, ''),
(4772, 478, 2, 5, ''),
(4773, 478, 5, 15, ''),
(4774, 478, 7, 15, ''),
(4775, 478, 8, 5, ''),
(4776, 478, 10, 5, ''),
(4777, 478, 12, 15, ''),
(4778, 478, 14, 0, 'ticket raised under wrong category(customer\'s details already forwarded to new sales on the same day, ticket raised under subscription also reference ticket no against which customer\'s details has been forwarded is not mentioned in notes)'),
(4779, 478, 15, 15, ''),
(4780, 478, 17, 5, ''),
(4781, 479, 1, 5, ''),
(4782, 479, 2, 0, 'Communication tone is not proper(observed lack of confidence also it seems as script reading)'),
(4783, 479, 5, 15, ''),
(4784, 479, 7, 15, ''),
(4785, 479, 8, 5, ''),
(4786, 479, 10, 5, ''),
(4787, 479, 12, 15, ''),
(4788, 479, 14, 15, ''),
(4789, 479, 15, 15, ''),
(4790, 479, 17, 5, ''),
(4791, 480, 1, 5, ''),
(4792, 480, 2, 5, ''),
(4793, 480, 5, 15, ''),
(4794, 480, 7, 15, ''),
(4795, 480, 8, 5, ''),
(4796, 480, 10, 5, ''),
(4797, 480, 12, 15, ''),
(4798, 480, 14, 15, ''),
(4799, 480, 15, 15, ''),
(4800, 480, 17, 5, ''),
(4801, 481, 1, 5, ''),
(4802, 481, 2, 5, ''),
(4803, 481, 5, 15, ''),
(4804, 481, 7, 15, ''),
(4805, 481, 8, 0, 'Student is in class six but guardian is interested to know about subscription charges, what subjects she can read from our app etc, we could informed about other features also like live class, study graph etc also)'),
(4806, 481, 10, 5, ''),
(4807, 481, 12, 15, ''),
(4808, 481, 14, 15, ''),
(4809, 481, 15, 15, ''),
(4810, 481, 17, 5, ''),
(4811, 482, 1, 5, ''),
(4812, 482, 2, 5, ''),
(4813, 482, 5, 15, ''),
(4814, 482, 7, 15, ''),
(4815, 482, 8, 5, ''),
(4816, 482, 10, 5, ''),
(4817, 482, 12, 15, ''),
(4818, 482, 14, 15, ''),
(4819, 482, 15, 15, ''),
(4820, 482, 17, 5, ''),
(4821, 483, 1, 5, ''),
(4822, 483, 2, 5, ''),
(4823, 483, 5, 15, ''),
(4824, 483, 7, 0, 'Proper script not followed(not asked whether she is using test, practice section or not &  if used what is her score in that etc, also interactions missing with student like picking up any random questions & asking etc )'),
(4825, 483, 8, 5, ''),
(4826, 483, 10, 5, ''),
(4827, 483, 12, 0, 'call picked up by guardian, intro as a mentor is missing'),
(4828, 483, 14, 15, ''),
(4829, 483, 15, 15, ''),
(4830, 483, 17, 5, ''),
(4831, 484, 1, 5, ''),
(4832, 484, 2, 0, 'agent is blunt sometimes before asking question'),
(4833, 484, 5, 15, ''),
(4834, 484, 7, 0, 'observed meaningless question when asking about notes, not asked what chapters is going on in his tuition or school & asking random questions etc'),
(4835, 484, 8, 5, ''),
(4836, 484, 10, 5, ''),
(4837, 484, 12, 15, ''),
(4838, 484, 14, 15, ''),
(4839, 484, 15, 15, ''),
(4840, 484, 17, 5, ''),
(4841, 485, 1, 5, ''),
(4842, 485, 2, 5, ''),
(4843, 485, 5, 15, ''),
(4844, 485, 7, 0, 'Meaningless lines between conversation(when asked if she can prepare school or tuition homework by watching the videos or not) \r\n\r\n'),
(4845, 485, 8, 5, ''),
(4846, 485, 10, 5, ''),
(4847, 485, 12, 15, ''),
(4848, 485, 14, 15, ''),
(4849, 485, 15, 15, ''),
(4850, 485, 17, 5, ''),
(4851, 486, 1, 5, ''),
(4852, 486, 2, 5, ''),
(4853, 486, 5, 15, ''),
(4854, 486, 7, 15, ''),
(4855, 486, 8, 5, ''),
(4856, 486, 10, 5, ''),
(4857, 486, 12, 15, ''),
(4858, 486, 14, 15, ''),
(4859, 486, 15, 15, ''),
(4860, 486, 17, 5, ''),
(4861, 487, 1, 5, ''),
(4862, 487, 2, 5, ''),
(4863, 487, 5, 15, ''),
(4864, 487, 7, 15, ''),
(4865, 487, 8, 0, 'Additional info is missing(customer is a tuition teacher & his students has been logged in from his number to use our app & now they are not using, we could help him with the Helpdesk number & timing so that in future if anyone wants to logging in our app or face any issue regarding login, they can contact our Helpdesk.'),
(4866, 487, 10, 5, ''),
(4867, 487, 12, 15, ''),
(4868, 487, 14, 15, ''),
(4869, 487, 15, 15, ''),
(4870, 487, 17, 5, ''),
(4871, 488, 1, 5, ''),
(4872, 488, 2, 5, ''),
(4873, 488, 5, 15, ''),
(4874, 488, 7, 15, ''),
(4875, 488, 8, 5, ''),
(4876, 488, 10, 5, ''),
(4877, 488, 12, 15, ''),
(4878, 488, 14, 15, ''),
(4879, 488, 15, 15, ''),
(4880, 488, 17, 5, ''),
(4881, 489, 1, 5, ''),
(4882, 489, 2, 5, ''),
(4883, 489, 5, 15, ''),
(4884, 489, 7, 15, ''),
(4885, 489, 8, 5, ''),
(4886, 489, 10, 5, ''),
(4887, 489, 12, 15, ''),
(4888, 489, 14, 15, ''),
(4889, 489, 15, 15, ''),
(4890, 489, 17, 5, ''),
(4891, 490, 1, 5, ''),
(4892, 490, 2, 5, ''),
(4893, 490, 5, 15, ''),
(4894, 490, 7, 15, ''),
(4895, 490, 8, 5, ''),
(4896, 490, 10, 5, ''),
(4897, 490, 12, 15, ''),
(4898, 490, 14, 15, ''),
(4899, 490, 15, 15, ''),
(4900, 490, 17, 5, ''),
(4901, 491, 1, 5, ''),
(4902, 491, 2, 5, ''),
(4903, 491, 5, 15, ''),
(4904, 491, 7, 15, ''),
(4905, 491, 8, 0, 'Additional info is missing(student reads in class 6 so he is not logging in our app, call picked up by guardian, could inform him that if he is interested to use our app in class 8, then he can contact to our Helpdesk also could help him with the timing & Helpdesk number)'),
(4906, 491, 10, 5, ''),
(4907, 491, 12, 15, ''),
(4908, 491, 14, 15, ''),
(4909, 491, 15, 15, ''),
(4910, 491, 17, 5, ''),
(4911, 492, 1, 5, ''),
(4912, 492, 2, 5, ''),
(4913, 492, 5, 15, ''),
(4914, 492, 7, 15, ''),
(4915, 492, 8, 5, ''),
(4916, 492, 10, 5, ''),
(4917, 492, 12, 15, ''),
(4918, 492, 14, 15, ''),
(4919, 492, 15, 15, ''),
(4920, 492, 17, 5, ''),
(4921, 493, 1, 5, ''),
(4922, 493, 2, 5, ''),
(4923, 493, 5, 15, ''),
(4924, 493, 7, 15, ''),
(4925, 493, 8, 0, 'Additional effort is missing(student reads in class 6, we could ask if there is anyone else in the home who reads in class 8-11 or we could inform him that he can refer our app if there is anyone from Bengali medium in his neighborhood)'),
(4926, 493, 10, 5, ''),
(4927, 493, 12, 15, ''),
(4928, 493, 14, 15, ''),
(4929, 493, 15, 15, ''),
(4930, 493, 17, 5, ''),
(4931, 494, 1, 0, 'Assurance for help is missing'),
(4932, 494, 2, 5, ''),
(4933, 494, 5, 15, ''),
(4934, 494, 7, 15, ''),
(4935, 494, 8, 5, ''),
(4936, 494, 10, 0, 'Observed unnecessary paused'),
(4937, 494, 12, 15, ''),
(4938, 494, 14, 15, ''),
(4939, 494, 15, 15, ''),
(4940, 494, 17, 5, ''),
(4941, 495, 1, 5, ''),
(4942, 495, 2, 5, ''),
(4943, 495, 5, 15, ''),
(4944, 495, 7, 15, ''),
(4945, 495, 8, 5, ''),
(4946, 495, 10, 5, ''),
(4947, 495, 12, 15, ''),
(4948, 495, 14, 15, ''),
(4949, 495, 15, 15, ''),
(4950, 495, 17, 5, ''),
(4951, 496, 1, 5, ''),
(4952, 496, 2, 5, ''),
(4953, 496, 5, 15, ''),
(4954, 496, 7, 15, ''),
(4955, 496, 8, 0, 'Additional effort is missing(customer doesn\'t know that live class already started, helped him with the process of joining live class verbally, we could help him to do the same on call practically)'),
(4956, 496, 10, 5, ''),
(4957, 496, 12, 15, ''),
(4958, 496, 14, 15, ''),
(4959, 496, 15, 15, ''),
(4960, 496, 17, 5, ''),
(4961, 497, 1, 5, ''),
(4962, 497, 2, 5, ''),
(4963, 497, 5, 15, ''),
(4964, 497, 7, 15, ''),
(4965, 497, 8, 5, ''),
(4966, 497, 10, 5, ''),
(4967, 497, 12, 15, ''),
(4968, 497, 14, 15, ''),
(4969, 497, 15, 15, ''),
(4970, 497, 17, 5, ''),
(4971, 498, 1, 5, ''),
(4972, 498, 2, 5, ''),
(4973, 498, 5, 15, ''),
(4974, 498, 7, 15, ''),
(4975, 498, 8, 5, ''),
(4976, 498, 10, 5, ''),
(4977, 498, 12, 15, ''),
(4978, 498, 14, 15, ''),
(4979, 498, 15, 15, ''),
(4980, 498, 17, 5, ''),
(4981, 499, 1, 5, ''),
(4982, 499, 2, 5, ''),
(4983, 499, 5, 15, ''),
(4984, 499, 7, 15, ''),
(4985, 499, 8, 5, ''),
(4986, 499, 10, 5, ''),
(4987, 499, 12, 15, ''),
(4988, 499, 14, 15, ''),
(4989, 499, 15, 15, ''),
(4990, 499, 17, 5, ''),
(4991, 500, 1, 5, ''),
(4992, 500, 2, 5, ''),
(4993, 500, 5, 15, ''),
(4994, 500, 7, 15, ''),
(4995, 500, 8, 5, ''),
(4996, 500, 10, 5, ''),
(4997, 500, 12, 15, ''),
(4998, 500, 14, 15, ''),
(4999, 500, 15, 15, ''),
(5000, 500, 17, 5, ''),
(5001, 501, 1, 5, ''),
(5002, 501, 2, 5, ''),
(5003, 501, 5, 15, ''),
(5004, 501, 7, 15, ''),
(5005, 501, 8, 5, ''),
(5006, 501, 10, 5, ''),
(5007, 501, 12, 15, ''),
(5008, 501, 14, 15, ''),
(5009, 501, 15, 15, ''),
(5010, 501, 17, 5, ''),
(5011, 502, 1, 0, 'Assurance for help is missing'),
(5012, 502, 2, 0, 'Repeat: observed repetition (from where customer came to know about Tutopia), communication tone is not proper when asking about subscription.'),
(5013, 502, 5, 15, ''),
(5014, 502, 7, 15, ''),
(5015, 502, 8, 5, ''),
(5016, 502, 10, 5, ''),
(5017, 502, 12, 15, ''),
(5018, 502, 14, 15, ''),
(5019, 502, 15, 15, ''),
(5020, 502, 17, 5, ''),
(5021, 503, 1, 5, ''),
(5022, 503, 2, 5, ''),
(5023, 503, 5, 15, ''),
(5024, 503, 7, 0, 'wrong resolution given to customer(customer asked about raise hand option in live class-agent told him that teacher will unmute the option when student will press the raise hand button. also when any student press the raise hand option, the rest of the students can see who has raised hand'),
(5025, 503, 8, 5, ''),
(5026, 503, 10, 5, ''),
(5027, 503, 12, 15, ''),
(5028, 503, 14, 15, ''),
(5029, 503, 15, 15, ''),
(5030, 503, 17, 5, ''),
(5031, 504, 1, 0, 'Assurance for help is missing'),
(5032, 504, 2, 0, 'Observed lack of confidence when giving resolution about MCQ'),
(5033, 504, 5, 15, ''),
(5034, 504, 7, 15, ''),
(5035, 504, 8, 5, ''),
(5036, 504, 10, 5, ''),
(5037, 504, 12, 15, ''),
(5038, 504, 14, 15, ''),
(5039, 504, 15, 15, ''),
(5040, 504, 17, 5, ''),
(5041, 505, 1, 0, 'Assurance for help is missing'),
(5042, 505, 2, 5, ''),
(5043, 505, 5, 15, ''),
(5044, 505, 7, 15, ''),
(5045, 505, 8, 5, ''),
(5046, 505, 10, 0, 'hold time is more than 2 mins( refresh not done)'),
(5047, 505, 12, 15, ''),
(5048, 505, 14, 15, ''),
(5049, 505, 15, 15, ''),
(5050, 505, 17, 5, ''),
(5051, 506, 1, 0, 'Assurance for help is missing'),
(5052, 506, 2, 5, ''),
(5053, 506, 5, 15, ''),
(5054, 506, 7, 15, ''),
(5055, 506, 8, 5, ''),
(5056, 506, 10, 5, ''),
(5057, 506, 12, 15, ''),
(5058, 506, 14, 15, ''),
(5059, 506, 15, 15, ''),
(5060, 506, 17, 5, ''),
(5071, 508, 1, 5, ''),
(5072, 508, 2, 5, ''),
(5073, 508, 5, 15, ''),
(5074, 508, 7, 15, ''),
(5075, 508, 8, 5, ''),
(5076, 508, 10, 5, ''),
(5077, 508, 12, 15, ''),
(5078, 508, 14, 15, ''),
(5079, 508, 15, 15, ''),
(5080, 508, 17, 5, ''),
(5081, 509, 1, 5, ''),
(5082, 509, 2, 5, ''),
(5083, 509, 5, 15, ''),
(5084, 509, 7, 15, ''),
(5085, 509, 8, 5, ''),
(5086, 509, 10, 5, ''),
(5087, 509, 12, 15, ''),
(5088, 509, 14, 15, ''),
(5089, 509, 15, 15, ''),
(5090, 509, 17, 5, ''),
(5091, 510, 1, 5, ''),
(5092, 510, 2, 5, ''),
(5093, 510, 5, 15, ''),
(5094, 510, 7, 15, ''),
(5095, 510, 8, 5, ''),
(5096, 510, 10, 5, ''),
(5097, 510, 12, 15, ''),
(5098, 510, 14, 15, ''),
(5099, 510, 15, 15, ''),
(5100, 510, 17, 5, ''),
(5101, 511, 1, 5, ''),
(5102, 511, 2, 5, ''),
(5103, 511, 5, 15, ''),
(5104, 511, 7, 15, ''),
(5105, 511, 8, 5, ''),
(5106, 511, 10, 5, ''),
(5107, 511, 12, 15, ''),
(5108, 511, 14, 15, ''),
(5109, 511, 15, 15, ''),
(5110, 511, 17, 5, ''),
(5111, 512, 1, 5, ''),
(5112, 512, 2, 0, 'observed lack of confidence(guardian told that some live class has been rescheduled & they didn\'t get any prior information regarding that-agent is not confident enough when explaining him regarding the issue)'),
(5113, 512, 5, 15, ''),
(5114, 512, 7, 15, ''),
(5115, 512, 8, 5, ''),
(5116, 512, 10, 0, 'Hold time is more than 2 mins'),
(5117, 512, 12, 15, ''),
(5118, 512, 14, 15, ''),
(5119, 512, 15, 15, ''),
(5120, 512, 17, 5, ''),
(5121, 513, 1, 5, ''),
(5122, 513, 2, 5, ''),
(5123, 513, 5, 15, ''),
(5124, 513, 7, 15, ''),
(5125, 513, 8, 5, ''),
(5126, 513, 10, 5, ''),
(5127, 513, 12, 15, ''),
(5128, 513, 14, 15, ''),
(5129, 513, 15, 15, ''),
(5130, 513, 17, 5, ''),
(5131, 514, 1, 5, ''),
(5132, 514, 2, 5, ''),
(5133, 514, 5, 15, ''),
(5134, 514, 7, 15, ''),
(5135, 514, 8, 5, ''),
(5136, 514, 10, 5, ''),
(5137, 514, 12, 15, ''),
(5138, 514, 14, 15, ''),
(5139, 514, 15, 15, ''),
(5140, 514, 17, 5, ''),
(5141, 515, 1, 5, ''),
(5142, 515, 2, 5, ''),
(5143, 515, 5, 15, ''),
(5144, 515, 7, 15, ''),
(5145, 515, 8, 5, ''),
(5146, 515, 10, 5, ''),
(5147, 515, 12, 15, ''),
(5148, 515, 14, 15, ''),
(5149, 515, 15, 15, ''),
(5150, 515, 17, 5, ''),
(5151, 516, 1, 5, ''),
(5152, 516, 2, 5, ''),
(5153, 516, 5, 15, ''),
(5154, 516, 7, 15, ''),
(5155, 516, 8, 5, ''),
(5156, 516, 10, 5, ''),
(5157, 516, 12, 15, ''),
(5158, 516, 14, 15, ''),
(5159, 516, 15, 15, ''),
(5160, 516, 17, 5, ''),
(5161, 517, 1, 5, ''),
(5162, 517, 2, 5, ''),
(5163, 517, 5, 15, ''),
(5164, 517, 7, 15, ''),
(5165, 517, 8, 5, ''),
(5166, 517, 10, 5, ''),
(5167, 517, 12, 0, 'Opening is not proper(agent is unable to mention actual student name in the 1st attempt)'),
(5168, 517, 14, 15, ''),
(5169, 517, 15, 15, ''),
(5170, 517, 17, 5, ''),
(5171, 518, 1, 5, ''),
(5172, 518, 2, 5, ''),
(5173, 518, 5, 15, ''),
(5174, 518, 7, 15, ''),
(5175, 518, 8, 5, ''),
(5176, 518, 10, 5, ''),
(5177, 518, 12, 15, ''),
(5178, 518, 14, 15, ''),
(5179, 518, 15, 15, ''),
(5180, 518, 17, 5, ''),
(5181, 519, 1, 5, ''),
(5182, 519, 2, 5, ''),
(5183, 519, 5, 15, ''),
(5184, 519, 7, 15, ''),
(5185, 519, 8, 5, ''),
(5186, 519, 10, 5, ''),
(5187, 519, 12, 15, ''),
(5188, 519, 14, 0, 'call disconnected but not mentioned in notes'),
(5189, 519, 15, 15, ''),
(5190, 519, 17, 5, ''),
(5191, 520, 1, 5, ''),
(5192, 520, 2, 5, ''),
(5193, 520, 5, 0, 'not confirmed from customer that if we could help him any other way or not'),
(5194, 520, 7, 15, ''),
(5195, 520, 8, 0, 'Did not educate the customer about free 1+1 year subscription'),
(5196, 520, 10, 5, ''),
(5197, 520, 12, 15, ''),
(5198, 520, 14, 15, ''),
(5199, 520, 15, 0, 'CSAT pitch is missing'),
(5200, 520, 17, 5, ''),
(5201, 521, 1, 5, ''),
(5202, 521, 2, 5, ''),
(5203, 521, 5, 15, ''),
(5204, 521, 7, 15, ''),
(5205, 521, 8, 5, ''),
(5206, 521, 10, 0, 'Observed unnecessary paused'),
(5207, 521, 12, 15, ''),
(5208, 521, 14, 15, ''),
(5209, 521, 15, 15, ''),
(5210, 521, 17, 5, ''),
(5211, 522, 1, 5, ''),
(5212, 522, 2, 5, ''),
(5213, 522, 5, 15, ''),
(5214, 522, 7, 15, ''),
(5215, 522, 8, 0, 'Did not educate the customer about free 1+1 year subscription'),
(5216, 522, 10, 5, ''),
(5217, 522, 12, 15, ''),
(5218, 522, 14, 15, ''),
(5219, 522, 15, 15, ''),
(5220, 522, 17, 5, ''),
(5221, 523, 1, 5, ''),
(5222, 523, 2, 5, ''),
(5223, 523, 5, 15, ''),
(5224, 523, 7, 15, ''),
(5225, 523, 8, 5, ''),
(5226, 523, 10, 5, ''),
(5227, 523, 12, 15, ''),
(5228, 523, 14, 15, ''),
(5229, 523, 15, 15, ''),
(5230, 523, 17, 5, ''),
(5231, 524, 1, 5, ''),
(5232, 524, 2, 5, ''),
(5233, 524, 5, 0, 'Not asked if we could help the customer in any other way or not'),
(5234, 524, 7, 15, ''),
(5235, 524, 8, 0, 'guardian informed that she is not using the app due to subscription charges, didn\'t inform her about the offers, discounts etc'),
(5236, 524, 10, 5, ''),
(5237, 524, 12, 15, ''),
(5238, 524, 14, 15, ''),
(5239, 524, 15, 15, ''),
(5240, 524, 17, 5, ''),
(5241, 525, 1, 5, ''),
(5242, 525, 2, 5, ''),
(5243, 525, 5, 15, ''),
(5244, 525, 7, 15, ''),
(5245, 525, 8, 5, ''),
(5246, 525, 10, 5, ''),
(5247, 525, 12, 15, ''),
(5248, 525, 14, 0, 'Meaningless notes(Customer App logged in to analysis him)'),
(5249, 525, 15, 15, ''),
(5250, 525, 17, 5, ''),
(5251, 526, 1, 5, ''),
(5252, 526, 2, 5, ''),
(5253, 526, 5, 15, ''),
(5254, 526, 7, 0, 'customer is not logged in our app as he is reading from books-didn\'t inform him that Tutopia is an add on service which he can use at the same time with reading books also didn\'t inform him offers, discounts etc'),
(5255, 526, 8, 5, 'customer is not logged in our app as he is reading from books-didn\'t inform him that Tutopia is an add on service which he can use at the same time with reading books also didn\'t inform him offers, discounts etc'),
(5256, 526, 10, 5, ''),
(5257, 526, 12, 15, ''),
(5258, 526, 14, 15, ''),
(5259, 526, 15, 15, ''),
(5260, 526, 17, 5, ''),
(5261, 527, 1, 5, ''),
(5262, 527, 2, 5, ''),
(5263, 527, 5, 15, ''),
(5264, 527, 7, 15, ''),
(5265, 527, 8, 0, 'customer is not logged in our app as he stays in hostel where mobile is not allowed- didn\'t show any effort to convince him that he can use our app at any time like when he is at home etc)'),
(5266, 527, 10, 5, ''),
(5267, 527, 12, 15, ''),
(5268, 527, 14, 15, ''),
(5269, 527, 15, 15, ''),
(5270, 527, 17, 5, ''),
(5271, 528, 1, 5, ''),
(5272, 528, 2, 5, ''),
(5273, 528, 5, 15, ''),
(5274, 528, 7, 0, 'customer asked whether he will get message before starting live class or not-informed him that he will get notification before 5mins of starting live class'),
(5275, 528, 8, 5, ''),
(5276, 528, 10, 5, ''),
(5277, 528, 12, 15, ''),
(5278, 528, 14, 15, ''),
(5279, 528, 15, 15, ''),
(5280, 528, 17, 5, ''),
(5281, 529, 1, 5, ''),
(5282, 529, 2, 5, ''),
(5283, 529, 5, 15, ''),
(5284, 529, 7, 15, ''),
(5285, 529, 8, 5, ''),
(5286, 529, 10, 5, ''),
(5287, 529, 12, 0, 'opening is not proper(intro as a mentor is missing)'),
(5288, 529, 14, 15, ''),
(5289, 529, 15, 15, ''),
(5290, 529, 17, 5, ''),
(5291, 530, 1, 5, ''),
(5292, 530, 2, 0, 'Repeat(Customer already informed that he was reading Bengali & life science science since morning-Asked the same question again & told him whether he reads history or life science since morning or not),lack of attentiveness'),
(5293, 530, 5, 15, ''),
(5294, 530, 7, 15, ''),
(5295, 530, 8, 5, ''),
(5296, 530, 10, 5, ''),
(5297, 530, 12, 15, ''),
(5298, 530, 14, 15, ''),
(5299, 530, 15, 15, ''),
(5300, 530, 17, 5, ''),
(5301, 531, 1, 5, ''),
(5302, 531, 2, 5, ''),
(5303, 531, 5, 15, ''),
(5304, 531, 7, 15, ''),
(5305, 531, 8, 5, ''),
(5306, 531, 10, 5, ''),
(5307, 531, 12, 15, ''),
(5308, 531, 14, 15, ''),
(5309, 531, 15, 15, ''),
(5310, 531, 17, 5, ''),
(5311, 532, 1, 5, ''),
(5312, 532, 2, 0, 'Repeat(asked the same question two time back to back while asking about notes)\r\n'),
(5313, 532, 5, 15, ''),
(5314, 532, 7, 15, ''),
(5315, 532, 8, 5, ''),
(5316, 532, 10, 5, ''),
(5317, 532, 12, 15, ''),
(5318, 532, 14, 15, ''),
(5319, 532, 15, 15, ''),
(5320, 532, 17, 5, ''),
(5321, 533, 1, 5, ''),
(5322, 533, 2, 5, ''),
(5323, 533, 5, 15, ''),
(5324, 533, 7, 15, ''),
(5325, 533, 8, 0, 'if call picked up by brother or any guardian who stays away from home, please ask for the alternate contact number(if any) where you can connect with the student'),
(5326, 533, 10, 5, ''),
(5327, 533, 12, 15, ''),
(5328, 533, 14, 15, ''),
(5329, 533, 15, 15, ''),
(5330, 533, 17, 5, ''),
(5331, 534, 1, 5, ''),
(5332, 534, 2, 5, ''),
(5333, 534, 5, 15, ''),
(5334, 534, 7, 15, ''),
(5335, 534, 8, 0, 'Additional effort is missing(customer wanted to know the process of joining live class-we could help him practically on call instead of informing verbally)'),
(5336, 534, 10, 5, ''),
(5337, 534, 12, 15, ''),
(5338, 534, 14, 15, ''),
(5339, 534, 15, 15, ''),
(5340, 534, 17, 5, ''),
(5341, 535, 1, 5, ''),
(5342, 535, 2, 5, ''),
(5343, 535, 5, 15, '');
INSERT INTO `audit_values` (`id`, `audit_id`, `matrix_id`, `weightage`, `comments`) VALUES
(5344, 535, 7, 15, ''),
(5345, 535, 8, 5, ''),
(5346, 535, 10, 5, ''),
(5347, 535, 12, 15, ''),
(5348, 535, 14, 15, ''),
(5349, 535, 15, 15, ''),
(5350, 535, 17, 5, ''),
(5351, 536, 1, 5, ''),
(5352, 536, 2, 5, ''),
(5353, 536, 5, 15, ''),
(5354, 536, 7, 15, ''),
(5355, 536, 8, 5, ''),
(5356, 536, 10, 5, ''),
(5357, 536, 12, 15, ''),
(5358, 536, 14, 15, ''),
(5359, 536, 15, 15, ''),
(5360, 536, 17, 5, ''),
(5361, 537, 1, 5, ''),
(5362, 537, 2, 5, ''),
(5363, 537, 5, 15, ''),
(5364, 537, 7, 15, ''),
(5365, 537, 8, 5, ''),
(5366, 537, 10, 5, ''),
(5367, 537, 12, 15, ''),
(5368, 537, 14, 15, ''),
(5369, 537, 15, 15, ''),
(5370, 537, 17, 5, ''),
(5371, 538, 1, 5, ''),
(5372, 538, 2, 5, ''),
(5373, 538, 5, 15, ''),
(5374, 538, 7, 15, ''),
(5375, 538, 8, 5, ''),
(5376, 538, 10, 5, ''),
(5377, 538, 12, 15, ''),
(5378, 538, 14, 15, ''),
(5379, 538, 15, 15, ''),
(5380, 538, 17, 5, ''),
(5381, 539, 1, 5, ''),
(5382, 539, 2, 5, ''),
(5383, 539, 5, 15, ''),
(5384, 539, 7, 15, ''),
(5385, 539, 8, 0, 'Customer wanted to know about class 9 subscription, didn\'t inform him about 1+1 free subscription'),
(5386, 539, 10, 5, ''),
(5387, 539, 12, 15, ''),
(5388, 539, 14, 15, ''),
(5389, 539, 15, 15, ''),
(5390, 539, 17, 5, ''),
(5391, 540, 1, 5, ''),
(5392, 540, 2, 0, 'Lack of confidence: Required more confidence as guardian was worried about the price showing in the app'),
(5393, 540, 5, 15, ''),
(5394, 540, 7, 15, ''),
(5395, 540, 8, 0, 'Didn\'t educate the customer about free 1+1 year subscription, not informed about live class'),
(5396, 540, 10, 5, ''),
(5397, 540, 12, 0, 'Opening is not proper'),
(5398, 540, 14, 15, ''),
(5399, 540, 15, 15, ''),
(5400, 540, 17, 5, ''),
(5401, 541, 1, 5, ''),
(5402, 541, 2, 5, ''),
(5403, 541, 5, 15, ''),
(5404, 541, 7, 15, ''),
(5405, 541, 8, 5, ''),
(5406, 541, 10, 5, ''),
(5407, 541, 12, 15, ''),
(5408, 541, 14, 15, ''),
(5409, 541, 15, 15, ''),
(5410, 541, 17, 5, ''),
(5411, 542, 1, 5, ''),
(5412, 542, 2, 5, ''),
(5413, 542, 5, 15, ''),
(5414, 542, 7, 15, ''),
(5415, 542, 8, 5, ''),
(5416, 542, 10, 5, ''),
(5417, 542, 12, 15, ''),
(5418, 542, 14, 15, ''),
(5419, 542, 15, 15, ''),
(5420, 542, 17, 5, ''),
(5421, 543, 1, 5, ''),
(5422, 543, 2, 0, 'Match pace: it seems that agent was in a hurry, suddenly moved to the next question without giving scope to customer for speaking'),
(5423, 543, 5, 15, ''),
(5424, 543, 7, 15, ''),
(5425, 543, 8, 5, ''),
(5426, 543, 10, 5, ''),
(5427, 543, 12, 15, ''),
(5428, 543, 14, 0, 'customer is agreed for free counselling but raised ticket under subscription'),
(5429, 543, 15, 15, ''),
(5430, 543, 17, 5, ''),
(5431, 544, 1, 5, ''),
(5432, 544, 2, 5, ''),
(5433, 544, 5, 15, ''),
(5434, 544, 7, 15, ''),
(5435, 544, 8, 5, ''),
(5436, 544, 10, 5, ''),
(5437, 544, 12, 15, ''),
(5438, 544, 14, 0, 'Customer\'s details already forwarded to counselling team against another ticket, raised ticket under subscription also not mentioned reference ticket number in notes'),
(5439, 544, 15, 15, ''),
(5440, 544, 17, 5, ''),
(5441, 545, 1, 5, ''),
(5442, 545, 2, 0, 'Observed lack of empathy while talking to customer\r\nNot clearly explained about counselling session'),
(5443, 545, 5, 15, ''),
(5444, 545, 7, 15, ''),
(5445, 545, 8, 5, ''),
(5446, 545, 10, 5, ''),
(5447, 545, 12, 15, ''),
(5448, 545, 14, 15, ''),
(5449, 545, 15, 15, ''),
(5450, 545, 17, 5, ''),
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(5452, 546, 2, 5, ''),
(5453, 546, 5, 15, ''),
(5454, 546, 7, 15, ''),
(5455, 546, 8, 5, ''),
(5456, 546, 10, 5, ''),
(5457, 546, 12, 15, ''),
(5458, 546, 14, 0, 'customer asked about live class, ticket raised under post sales'),
(5459, 546, 15, 15, ''),
(5460, 546, 17, 5, ''),
(5461, 547, 1, 5, ''),
(5462, 547, 2, 5, ''),
(5463, 547, 5, 15, ''),
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(5465, 547, 8, 5, ''),
(5466, 547, 10, 5, ''),
(5467, 547, 12, 15, ''),
(5468, 547, 14, 15, ''),
(5469, 547, 15, 15, ''),
(5470, 547, 17, 5, ''),
(5471, 548, 1, 5, ''),
(5472, 548, 2, 5, ''),
(5473, 548, 5, 15, ''),
(5474, 548, 7, 15, ''),
(5475, 548, 8, 5, ''),
(5476, 548, 10, 5, ''),
(5477, 548, 12, 15, ''),
(5478, 548, 14, 15, ''),
(5479, 548, 15, 15, ''),
(5480, 548, 17, 5, ''),
(5481, 549, 1, 0, 'Assurance for help is missing'),
(5482, 549, 2, 5, ''),
(5483, 549, 5, 15, ''),
(5484, 549, 7, 15, ''),
(5485, 549, 8, 5, ''),
(5486, 549, 10, 5, ''),
(5487, 549, 12, 15, ''),
(5488, 549, 14, 15, ''),
(5489, 549, 15, 15, ''),
(5490, 549, 17, 5, ''),
(5491, 550, 1, 5, ''),
(5492, 550, 2, 5, ''),
(5493, 550, 5, 15, ''),
(5494, 550, 7, 15, ''),
(5495, 550, 8, 5, ''),
(5496, 550, 10, 5, ''),
(5497, 550, 12, 15, ''),
(5498, 550, 14, 0, 'Payment details wrongly captured in notes(as per recording customer paid 1770 & the rest of the amount he will pay later but in notes captured that the customer fully paid the amount)'),
(5499, 550, 15, 15, ''),
(5500, 550, 17, 5, ''),
(5501, 551, 1, 5, ''),
(5502, 551, 2, 5, ''),
(5503, 551, 5, 15, ''),
(5504, 551, 7, 15, ''),
(5505, 551, 8, 5, ''),
(5506, 551, 10, 5, ''),
(5507, 551, 12, 15, ''),
(5508, 551, 14, 0, 'payment details wrongly captured in notes(customer paid 1770 but in notes captured as 1170)'),
(5509, 551, 15, 15, ''),
(5510, 551, 17, 5, ''),
(5511, 552, 1, 5, ''),
(5512, 552, 2, 5, ''),
(5513, 552, 5, 15, ''),
(5514, 552, 7, 15, ''),
(5515, 552, 8, 5, ''),
(5516, 552, 10, 5, ''),
(5517, 552, 12, 15, ''),
(5518, 552, 14, 15, ''),
(5519, 552, 15, 15, ''),
(5520, 552, 17, 5, ''),
(5521, 553, 1, 5, ''),
(5522, 553, 2, 5, ''),
(5523, 553, 5, 15, ''),
(5524, 553, 7, 15, ''),
(5525, 553, 8, 5, ''),
(5526, 553, 10, 5, ''),
(5527, 553, 12, 15, ''),
(5528, 553, 14, 15, ''),
(5529, 553, 15, 15, ''),
(5530, 553, 17, 5, ''),
(5531, 554, 1, 5, ''),
(5532, 554, 2, 0, 'Didn\'t give scope to customer to speak when talking about counselling session)'),
(5533, 554, 5, 15, ''),
(5534, 554, 7, 15, ''),
(5535, 554, 8, 5, ''),
(5536, 554, 10, 5, ''),
(5537, 554, 12, 15, ''),
(5538, 554, 14, 15, ''),
(5539, 554, 15, 15, ''),
(5540, 554, 17, 5, ''),
(5541, 555, 1, 5, ''),
(5542, 555, 2, 5, ''),
(5543, 555, 5, 15, ''),
(5544, 555, 7, 15, ''),
(5545, 555, 8, 5, ''),
(5546, 555, 10, 5, ''),
(5547, 555, 12, 15, ''),
(5548, 555, 14, 0, 'customer called us regarding liasve class & as he is not subscribed agent ked him whether he received any counselling call or not(no ticket found previously for new sales within 48 hours) raised ticket under others'),
(5549, 555, 15, 15, ''),
(5550, 555, 17, 5, ''),
(5551, 556, 1, 5, ''),
(5552, 556, 2, 5, ''),
(5553, 556, 5, 15, ''),
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(5555, 556, 8, 5, ''),
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(5568, 557, 14, 15, ''),
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(5572, 558, 2, 5, ''),
(5573, 558, 5, 15, ''),
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(5617, 562, 12, 15, ''),
(5618, 562, 14, 15, ''),
(5619, 562, 15, 15, ''),
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(5622, 563, 2, 5, ''),
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(5624, 563, 7, 15, ''),
(5625, 563, 8, 5, ''),
(5626, 563, 10, 5, ''),
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(5632, 564, 2, 5, ''),
(5633, 564, 5, 15, ''),
(5634, 564, 7, 15, ''),
(5635, 564, 8, 5, ''),
(5636, 564, 10, 5, ''),
(5637, 564, 12, 15, ''),
(5638, 564, 14, 15, ''),
(5639, 564, 15, 15, ''),
(5640, 564, 17, 5, ''),
(5641, 565, 1, 5, ''),
(5642, 565, 2, 5, ''),
(5643, 565, 5, 15, ''),
(5644, 565, 7, 15, ''),
(5645, 565, 8, 5, ''),
(5646, 565, 10, 5, ''),
(5647, 565, 12, 15, ''),
(5648, 565, 14, 15, ''),
(5649, 565, 15, 15, ''),
(5650, 565, 17, 5, ''),
(5651, 566, 1, 5, ''),
(5652, 566, 2, 5, ''),
(5653, 566, 5, 15, ''),
(5654, 566, 7, 15, ''),
(5655, 566, 8, 5, ''),
(5656, 566, 10, 5, ''),
(5657, 566, 12, 15, ''),
(5658, 566, 14, 15, ''),
(5659, 566, 15, 15, ''),
(5660, 566, 17, 5, ''),
(5661, 567, 1, 5, ''),
(5662, 567, 2, 5, ''),
(5663, 567, 5, 15, ''),
(5664, 567, 7, 15, ''),
(5665, 567, 8, 0, 'customer didn\'t know where she can get test & practice section in our app-we could help her practically on call instead of saying verbally'),
(5666, 567, 10, 5, ''),
(5667, 567, 12, 15, ''),
(5668, 567, 14, 0, 'Notes-\"Students have all read twelfth grade. However, Janna has decided to use it like this\"'),
(5669, 567, 15, 15, ''),
(5670, 567, 17, 5, ''),
(5671, 568, 1, 5, ''),
(5672, 568, 2, 5, ''),
(5673, 568, 5, 15, ''),
(5674, 568, 7, 15, ''),
(5675, 568, 8, 5, ''),
(5676, 568, 10, 5, ''),
(5677, 568, 12, 15, ''),
(5678, 568, 14, 15, ''),
(5679, 568, 15, 15, ''),
(5680, 568, 17, 5, ''),
(5681, 569, 1, 5, ''),
(5682, 569, 2, 5, ''),
(5683, 569, 5, 15, ''),
(5684, 569, 7, 15, ''),
(5685, 569, 8, 5, ''),
(5686, 569, 10, 5, ''),
(5687, 569, 12, 15, ''),
(5688, 569, 14, 15, ''),
(5689, 569, 15, 15, ''),
(5690, 569, 17, 5, ''),
(5691, 570, 1, 5, ''),
(5692, 570, 2, 0, 'call picked up by brother who is not aware about login also he doesn\'t know anything about Tutopia-asked him how he came to know about Tutopia & android version'),
(5693, 570, 5, 15, ''),
(5694, 570, 7, 15, ''),
(5695, 570, 8, 5, ''),
(5696, 570, 10, 5, ''),
(5697, 570, 12, 15, ''),
(5698, 570, 14, 15, ''),
(5699, 570, 15, 15, ''),
(5700, 570, 17, 5, ''),
(5701, 571, 1, 5, ''),
(5702, 571, 2, 5, ''),
(5703, 571, 5, 15, ''),
(5704, 571, 7, 15, ''),
(5705, 571, 8, 5, ''),
(5706, 571, 10, 5, ''),
(5707, 571, 12, 15, ''),
(5708, 571, 14, 15, ''),
(5709, 571, 15, 15, ''),
(5710, 571, 17, 5, ''),
(5711, 572, 1, 5, ''),
(5712, 572, 2, 5, ''),
(5713, 572, 5, 15, ''),
(5714, 572, 7, 15, ''),
(5715, 572, 8, 0, 'didn\'t show any additional effort to convince customer as she is not interested to use our app for financial issue'),
(5716, 572, 10, 5, ''),
(5717, 572, 12, 15, ''),
(5718, 572, 14, 15, ''),
(5719, 572, 15, 15, ''),
(5720, 572, 17, 5, ''),
(5721, 573, 1, 0, 'Assurance for help is missing'),
(5722, 573, 2, 5, ''),
(5723, 573, 5, 15, ''),
(5724, 573, 7, 0, 'customer called us to know the process of joining live class but she is unable to logging in the app-not helped her in login, only informed how she can join live class'),
(5725, 573, 8, 5, ''),
(5726, 573, 10, 5, ''),
(5727, 573, 12, 15, ''),
(5728, 573, 14, 0, 'Notes is not proper(The suitor was asking how to join the live class)'),
(5729, 573, 15, 15, ''),
(5730, 573, 17, 5, ''),
(5731, 574, 1, 5, ''),
(5732, 574, 2, 5, ''),
(5733, 574, 5, 15, ''),
(5734, 574, 7, 0, 'Guardian informed that they are not using the app as subscription charges is too high, not  asked him from where he came to know about our charges & if from app then its not the final amount etc'),
(5735, 574, 8, 5, ''),
(5736, 574, 10, 5, ''),
(5737, 574, 12, 15, ''),
(5738, 574, 14, 15, ''),
(5739, 574, 15, 15, ''),
(5740, 574, 17, 5, ''),
(5741, 575, 1, 5, ''),
(5742, 575, 2, 5, ''),
(5743, 575, 5, 15, ''),
(5744, 575, 7, 15, ''),
(5745, 575, 8, 5, ''),
(5746, 575, 10, 5, ''),
(5747, 575, 12, 15, ''),
(5748, 575, 14, 0, 'when asking about subscription, customer told that he already received call from counselling team & he will call back on that number again to know more about subscription but in notes captured as customer is not interested now also raised ticket under subscription.'),
(5749, 575, 15, 15, ''),
(5750, 575, 17, 5, ''),
(5751, 576, 1, 5, ''),
(5752, 576, 2, 5, ''),
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(5755, 576, 8, 5, ''),
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(5802, 581, 2, 5, ''),
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(5806, 581, 10, 5, ''),
(5807, 581, 12, 15, ''),
(5808, 581, 14, 15, ''),
(5809, 581, 15, 15, ''),
(5810, 581, 17, 5, ''),
(5811, 582, 1, 0, 'assurance for help is missing'),
(5812, 582, 2, 5, ''),
(5813, 582, 5, 15, ''),
(5814, 582, 7, 0, 'Agent skipped the resolution of connecting the mobile with the projector'),
(5815, 582, 8, 5, ''),
(5816, 582, 10, 5, ''),
(5817, 582, 12, 15, ''),
(5818, 582, 14, 15, ''),
(5819, 582, 15, 0, 'CSAT pitch is missing'),
(5820, 582, 17, 5, ''),
(5821, 583, 1, 5, ''),
(5822, 583, 2, 5, ''),
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(5824, 583, 7, 15, ''),
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(5841, 585, 1, 5, ''),
(5842, 585, 2, 5, ''),
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(5848, 585, 14, 15, ''),
(5849, 585, 15, 15, ''),
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(5851, 586, 1, 0, 'assurance for help is missing'),
(5852, 586, 2, 5, ''),
(5853, 586, 5, 15, ''),
(5854, 586, 7, 15, ''),
(5855, 586, 8, 5, ''),
(5856, 586, 10, 5, ''),
(5857, 586, 12, 15, ''),
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(5859, 586, 15, 15, ''),
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(5861, 587, 1, 5, ''),
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(5863, 587, 5, 15, ''),
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(5865, 587, 8, 5, ''),
(5866, 587, 10, 5, ''),
(5867, 587, 12, 15, ''),
(5868, 587, 14, 15, ''),
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(5871, 588, 1, 5, ''),
(5872, 588, 2, 5, ''),
(5873, 588, 5, 15, ''),
(5874, 588, 7, 15, ''),
(5875, 588, 8, 5, ''),
(5876, 588, 10, 5, ''),
(5877, 588, 12, 15, ''),
(5878, 588, 14, 15, ''),
(5879, 588, 15, 15, ''),
(5880, 588, 17, 5, ''),
(5881, 589, 1, 5, ''),
(5882, 589, 2, 5, ''),
(5883, 589, 5, 15, ''),
(5884, 589, 7, 15, ''),
(5885, 589, 8, 5, ''),
(5886, 589, 10, 5, ''),
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(5888, 589, 14, 15, ''),
(5889, 589, 15, 15, ''),
(5890, 589, 17, 5, ''),
(5891, 590, 1, 5, ''),
(5892, 590, 2, 5, ''),
(5893, 590, 5, 15, ''),
(5894, 590, 7, 15, ''),
(5895, 590, 8, 5, ''),
(5896, 590, 10, 5, ''),
(5897, 590, 12, 15, ''),
(5898, 590, 14, 15, ''),
(5899, 590, 15, 15, ''),
(5900, 590, 17, 5, ''),
(5901, 591, 1, 5, ''),
(5902, 591, 2, 5, ''),
(5903, 591, 5, 15, ''),
(5904, 591, 7, 15, ''),
(5905, 591, 8, 5, ''),
(5906, 591, 10, 5, ''),
(5907, 591, 12, 0, 'closing not done properly'),
(5908, 591, 14, 15, ''),
(5909, 591, 15, 15, ''),
(5910, 591, 17, 5, ''),
(5911, 592, 1, 5, ''),
(5912, 592, 2, 5, ''),
(5913, 592, 5, 15, ''),
(5914, 592, 7, 15, ''),
(5915, 592, 8, 5, ''),
(5916, 592, 10, 5, ''),
(5917, 592, 12, 15, ''),
(5918, 592, 14, 15, ''),
(5919, 592, 15, 15, ''),
(5920, 592, 17, 5, ''),
(5921, 593, 1, 5, ''),
(5922, 593, 2, 0, 'Observed repetition( repeat the same line again & again when customer asked about sanskrit physical education also there is no empathy found in the communication when informed that we currently don\'t have sanskrit in our app\r\n'),
(5923, 593, 5, 15, ''),
(5924, 593, 7, 15, ''),
(5925, 593, 8, 5, ''),
(5926, 593, 10, 5, ''),
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(5932, 594, 2, 5, ''),
(5933, 594, 5, 15, ''),
(5934, 594, 7, 15, ''),
(5935, 594, 8, 5, ''),
(5936, 594, 10, 5, ''),
(5937, 594, 12, 15, ''),
(5938, 594, 14, 15, ''),
(5939, 594, 15, 15, ''),
(5940, 594, 17, 5, ''),
(5941, 595, 1, 5, ''),
(5942, 595, 2, 5, ''),
(5943, 595, 5, 15, ''),
(5944, 595, 7, 15, ''),
(5945, 595, 8, 5, ''),
(5946, 595, 10, 5, ''),
(5947, 595, 12, 15, ''),
(5948, 595, 14, 15, ''),
(5949, 595, 15, 15, ''),
(5950, 595, 17, 5, ''),
(5951, 596, 1, 5, ''),
(5952, 596, 2, 5, ''),
(5953, 596, 5, 15, ''),
(5954, 596, 7, 15, ''),
(5955, 596, 8, 5, ''),
(5956, 596, 10, 5, ''),
(5957, 596, 12, 15, ''),
(5958, 596, 14, 15, ''),
(5959, 596, 15, 15, ''),
(5960, 596, 17, 5, ''),
(5961, 597, 1, 5, ''),
(5962, 597, 2, 5, ''),
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(5964, 597, 7, 15, ''),
(5965, 597, 8, 5, ''),
(5966, 597, 10, 5, ''),
(5967, 597, 12, 15, ''),
(5968, 597, 14, 15, ''),
(5969, 597, 15, 15, ''),
(5970, 597, 17, 5, ''),
(5971, 598, 1, 5, ''),
(5972, 598, 2, 5, ''),
(5973, 598, 5, 15, ''),
(5974, 598, 7, 15, ''),
(5975, 598, 8, 5, ''),
(5976, 598, 10, 5, ''),
(5977, 598, 12, 15, ''),
(5978, 598, 14, 15, ''),
(5979, 598, 15, 15, ''),
(5980, 598, 17, 5, ''),
(5981, 599, 1, 5, ''),
(5982, 599, 2, 5, ''),
(5983, 599, 5, 15, ''),
(5984, 599, 7, 15, ''),
(5985, 599, 8, 5, ''),
(5986, 599, 10, 5, ''),
(5987, 599, 12, 15, ''),
(5988, 599, 14, 15, ''),
(5989, 599, 15, 15, ''),
(5990, 599, 17, 5, ''),
(5991, 600, 1, 5, ''),
(5992, 600, 2, 5, ''),
(5993, 600, 5, 15, ''),
(5994, 600, 7, 15, ''),
(5995, 600, 8, 5, ''),
(5996, 600, 10, 5, ''),
(5997, 600, 12, 15, ''),
(5998, 600, 14, 0, 'source type wrongly mentioned in CRM'),
(5999, 600, 15, 15, ''),
(6000, 600, 17, 5, ''),
(6001, 601, 1, 5, ''),
(6002, 601, 2, 5, ''),
(6003, 601, 5, 15, ''),
(6004, 601, 7, 15, ''),
(6005, 601, 8, 5, ''),
(6006, 601, 10, 5, ''),
(6007, 601, 12, 15, ''),
(6008, 601, 14, 15, ''),
(6009, 601, 15, 15, ''),
(6010, 601, 17, 5, ''),
(6011, 602, 1, 5, ''),
(6012, 602, 2, 5, ''),
(6013, 602, 5, 15, ''),
(6014, 602, 7, 15, ''),
(6015, 602, 8, 5, ''),
(6016, 602, 10, 5, ''),
(6017, 602, 12, 15, ''),
(6018, 602, 14, 15, ''),
(6019, 602, 15, 15, ''),
(6020, 602, 17, 5, ''),
(6021, 603, 1, 5, ''),
(6022, 603, 2, 5, ''),
(6023, 603, 5, 15, ''),
(6024, 603, 7, 15, ''),
(6025, 603, 8, 5, ''),
(6026, 603, 10, 5, ''),
(6027, 603, 12, 15, ''),
(6028, 603, 14, 15, ''),
(6029, 603, 15, 15, ''),
(6030, 603, 17, 5, ''),
(6031, 604, 1, 5, ''),
(6032, 604, 2, 5, ''),
(6033, 604, 5, 15, ''),
(6034, 604, 7, 15, ''),
(6035, 604, 8, 5, ''),
(6036, 604, 10, 5, ''),
(6037, 604, 12, 15, ''),
(6038, 604, 14, 0, 'call disconnected but not mentioned in notes\r\n'),
(6039, 604, 15, 15, ''),
(6040, 604, 17, 5, ''),
(6041, 605, 1, 5, ''),
(6042, 605, 2, 5, ''),
(6043, 605, 5, 15, ''),
(6044, 605, 7, 15, ''),
(6045, 605, 8, 5, ''),
(6046, 605, 10, 5, ''),
(6047, 605, 12, 15, ''),
(6048, 605, 14, 15, ''),
(6049, 605, 15, 15, ''),
(6050, 605, 17, 0, 'calling date 11th November but ticket raised in CRM on 12th November'),
(6051, 606, 1, 5, ''),
(6052, 606, 2, 5, ''),
(6053, 606, 5, 15, ''),
(6054, 606, 7, 15, ''),
(6055, 606, 8, 5, ''),
(6056, 606, 10, 5, ''),
(6057, 606, 12, 15, ''),
(6058, 606, 14, 0, ' no ticket found in CRM'),
(6059, 606, 15, 0, 'CSAT pitch missing'),
(6060, 606, 17, 0, 'Ticket not raised in CRM'),
(6061, 607, 1, 5, ''),
(6062, 607, 2, 5, ''),
(6063, 607, 5, 15, ''),
(6064, 607, 7, 15, ''),
(6065, 607, 8, 5, ''),
(6066, 607, 10, 5, ''),
(6067, 607, 12, 15, ''),
(6068, 607, 14, 0, 'meaningless notes( the mother says the student will not log in now because the student\'s head is not right, the head doctor is being shown)'),
(6069, 607, 15, 15, ''),
(6070, 607, 17, 5, ''),
(6071, 608, 1, 5, ''),
(6072, 608, 2, 5, ''),
(6073, 608, 5, 15, ''),
(6074, 608, 7, 0, 'Student is in class12 & is not sure whether class 12 is available in our app or not or when it will be available- not informed that it will be available next year for those who reads in class 11 now'),
(6075, 608, 8, 0, 'student informed that she reads in class 12 & also she has a brother in her family- not asked her brother reads in which class or if she is interested to teach her brother from our app'),
(6076, 608, 10, 5, ''),
(6077, 608, 12, 15, ''),
(6078, 608, 14, 15, ''),
(6079, 608, 15, 15, ''),
(6080, 608, 17, 5, ''),
(6081, 609, 1, 5, ''),
(6082, 609, 2, 5, ''),
(6083, 609, 5, 15, ''),
(6084, 609, 7, 15, ''),
(6085, 609, 8, 0, 'student told that his school has been started so he is not logging in our app- not informed that Tutopia is an add on service which he can use simultaneously with school also'),
(6086, 609, 10, 5, ''),
(6087, 609, 12, 15, ''),
(6088, 609, 14, 0, 'Notes is not proper(Apa will not log in because the student is studying in class Twelve)'),
(6089, 609, 15, 15, ''),
(6090, 609, 17, 5, ''),
(6091, 610, 1, 5, ''),
(6092, 610, 2, 5, ''),
(6093, 610, 5, 15, ''),
(6094, 610, 7, 0, 'customer informed that he dropped out the study & his sisters read in class 6 & class 12-inspite of that again asked the customer why he didn\'t register in our app'),
(6095, 610, 8, 5, ''),
(6096, 610, 10, 5, ''),
(6097, 610, 12, 15, ''),
(6098, 610, 14, 15, ''),
(6099, 610, 15, 15, ''),
(6100, 610, 17, 5, ''),
(6101, 611, 1, 5, ''),
(6102, 611, 2, 5, ''),
(6103, 611, 5, 15, ''),
(6104, 611, 7, 15, ''),
(6105, 611, 8, 5, ''),
(6106, 611, 10, 0, 'observed unnecessary paused while asking about test practice section number'),
(6107, 611, 12, 15, ''),
(6108, 611, 14, 15, ''),
(6109, 611, 15, 15, ''),
(6110, 611, 17, 5, ''),
(6111, 612, 1, 5, ''),
(6112, 612, 2, 5, ''),
(6113, 612, 5, 15, ''),
(6114, 612, 7, 15, ''),
(6115, 612, 8, 5, ''),
(6116, 612, 10, 5, ''),
(6117, 612, 12, 15, ''),
(6118, 612, 14, 0, 'incomplete notes captured( student asked about class 11 live class-not captured in notes also mentioned that student have no other queries)'),
(6119, 612, 15, 15, ''),
(6120, 612, 17, 5, ''),
(6121, 613, 1, 5, ''),
(6122, 613, 2, 5, ''),
(6123, 613, 5, 15, ''),
(6124, 613, 7, 15, ''),
(6125, 613, 8, 5, ''),
(6126, 613, 10, 5, ''),
(6127, 613, 12, 15, ''),
(6128, 613, 14, 15, ''),
(6129, 613, 15, 15, ''),
(6130, 613, 17, 5, ''),
(6131, 614, 1, 5, ''),
(6132, 614, 2, 5, ''),
(6133, 614, 5, 15, ''),
(6134, 614, 7, 15, ''),
(6135, 614, 8, 5, ''),
(6136, 614, 10, 5, ''),
(6137, 614, 12, 15, ''),
(6138, 614, 14, 15, ''),
(6139, 614, 15, 15, ''),
(6140, 614, 17, 5, ''),
(6141, 615, 1, 5, ''),
(6142, 615, 2, 5, ''),
(6143, 615, 5, 15, ''),
(6144, 615, 7, 15, ''),
(6145, 615, 8, 5, ''),
(6146, 615, 10, 5, ''),
(6147, 615, 12, 15, ''),
(6148, 615, 14, 15, ''),
(6149, 615, 15, 15, ''),
(6150, 615, 17, 5, ''),
(6151, 616, 1, 5, ''),
(6152, 616, 2, 5, ''),
(6153, 616, 5, 15, ''),
(6154, 616, 7, 15, ''),
(6155, 616, 8, 5, ''),
(6156, 616, 10, 5, ''),
(6157, 616, 12, 15, ''),
(6158, 616, 14, 15, ''),
(6159, 616, 15, 15, ''),
(6160, 616, 17, 5, ''),
(6161, 617, 1, 5, ''),
(6162, 617, 2, 5, ''),
(6163, 617, 5, 15, ''),
(6164, 617, 7, 15, ''),
(6165, 617, 8, 5, ''),
(6166, 617, 10, 5, ''),
(6167, 617, 12, 15, ''),
(6168, 617, 14, 15, ''),
(6169, 617, 15, 15, ''),
(6170, 617, 17, 5, ''),
(6171, 618, 1, 5, ''),
(6172, 618, 2, 5, ''),
(6173, 618, 5, 15, ''),
(6174, 618, 7, 0, 'customer is registered & has taken subscription for class 11 in August but wanted to post Question for class 10.Agent told him to ask in the question box of class 10 & he will get answer immediately.'),
(6175, 618, 8, 5, ''),
(6176, 618, 10, 5, ''),
(6177, 618, 12, 15, ''),
(6178, 618, 14, 15, ''),
(6179, 618, 15, 15, ''),
(6180, 618, 17, 5, ''),
(6181, 619, 1, 5, ''),
(6182, 619, 2, 5, ''),
(6183, 619, 5, 0, 'not asked if we could help the customer in any other way or not'),
(6184, 619, 7, 15, ''),
(6185, 619, 8, 5, ''),
(6186, 619, 10, 5, ''),
(6187, 619, 12, 15, ''),
(6188, 619, 14, 15, ''),
(6189, 619, 15, 15, ''),
(6190, 619, 17, 5, ''),
(6191, 620, 1, 5, ''),
(6192, 620, 2, 5, ''),
(6193, 620, 5, 15, ''),
(6194, 620, 7, 15, ''),
(6195, 620, 8, 5, ''),
(6196, 620, 10, 5, ''),
(6197, 620, 12, 15, ''),
(6198, 620, 14, 15, ''),
(6199, 620, 15, 15, ''),
(6200, 620, 17, 5, ''),
(6201, 621, 1, 5, ''),
(6202, 621, 2, 5, ''),
(6203, 621, 5, 15, ''),
(6204, 621, 7, 15, ''),
(6205, 621, 8, 5, ''),
(6206, 621, 10, 5, ''),
(6207, 621, 12, 15, ''),
(6208, 621, 14, 15, ''),
(6209, 621, 15, 15, ''),
(6210, 621, 17, 5, ''),
(6211, 622, 1, 5, ''),
(6212, 622, 2, 5, ''),
(6213, 622, 5, 15, ''),
(6214, 622, 7, 15, ''),
(6215, 622, 8, 5, ''),
(6216, 622, 10, 5, ''),
(6217, 622, 12, 15, ''),
(6218, 622, 14, 15, ''),
(6219, 622, 15, 15, ''),
(6220, 622, 17, 5, ''),
(6221, 623, 1, 5, ''),
(6222, 623, 2, 5, ''),
(6223, 623, 5, 15, ''),
(6224, 623, 7, 15, ''),
(6225, 623, 8, 5, ''),
(6226, 623, 10, 5, ''),
(6227, 623, 12, 15, ''),
(6228, 623, 14, 15, ''),
(6229, 623, 15, 15, ''),
(6230, 623, 17, 5, ''),
(6231, 624, 1, 5, ''),
(6232, 624, 2, 5, ''),
(6233, 624, 5, 15, ''),
(6234, 624, 7, 15, ''),
(6235, 624, 8, 5, ''),
(6236, 624, 10, 5, ''),
(6237, 624, 12, 15, ''),
(6238, 624, 14, 15, ''),
(6239, 624, 15, 15, ''),
(6240, 624, 17, 5, ''),
(6241, 625, 1, 5, ''),
(6242, 625, 2, 5, ''),
(6243, 625, 5, 15, ''),
(6244, 625, 7, 15, ''),
(6245, 625, 8, 5, ''),
(6246, 625, 10, 5, ''),
(6247, 625, 12, 15, ''),
(6248, 625, 14, 15, ''),
(6249, 625, 15, 15, ''),
(6250, 625, 17, 5, ''),
(6251, 626, 1, 5, ''),
(6252, 626, 2, 0, 'observed lack of energy in the call'),
(6253, 626, 5, 15, ''),
(6254, 626, 7, 15, ''),
(6255, 626, 8, 5, ''),
(6256, 626, 10, 5, ''),
(6257, 626, 12, 15, ''),
(6258, 626, 14, 15, ''),
(6259, 626, 15, 15, ''),
(6260, 626, 17, 5, ''),
(6261, 627, 1, 5, ''),
(6262, 627, 2, 5, ''),
(6263, 627, 5, 15, ''),
(6264, 627, 7, 15, ''),
(6265, 627, 8, 5, ''),
(6266, 627, 10, 5, ''),
(6267, 627, 12, 15, ''),
(6268, 627, 14, 15, ''),
(6269, 627, 15, 15, ''),
(6270, 627, 17, 5, ''),
(6271, 628, 1, 5, ''),
(6272, 628, 2, 5, ''),
(6273, 628, 5, 15, ''),
(6274, 628, 7, 15, ''),
(6275, 628, 8, 5, ''),
(6276, 628, 10, 5, ''),
(6277, 628, 12, 15, ''),
(6278, 628, 14, 15, ''),
(6279, 628, 15, 15, ''),
(6280, 628, 17, 5, ''),
(6281, 629, 1, 0, 'assurance is missing'),
(6282, 629, 2, 0, 'Match Pace: agent was in a hurry to complete the call'),
(6283, 629, 5, 15, ''),
(6284, 629, 7, 15, ''),
(6285, 629, 8, 5, ''),
(6286, 629, 10, 5, ''),
(6287, 629, 12, 15, ''),
(6288, 629, 14, 15, ''),
(6289, 629, 15, 15, ''),
(6290, 629, 17, 5, ''),
(6291, 630, 1, 5, ''),
(6292, 630, 2, 5, ''),
(6293, 630, 5, 15, ''),
(6294, 630, 7, 15, ''),
(6295, 630, 8, 5, ''),
(6296, 630, 10, 5, ''),
(6297, 630, 12, 15, ''),
(6298, 630, 14, 15, ''),
(6299, 630, 15, 15, ''),
(6300, 630, 17, 5, ''),
(6301, 631, 1, 5, ''),
(6302, 631, 2, 0, 'observed lack of empathy(customer told that he contacted us previously for subscription but not getting any counselling call since a long time-didn\'t show any emotions that we are very sorry for the inconveniences etc'),
(6303, 631, 5, 15, ''),
(6304, 631, 7, 15, ''),
(6305, 631, 8, 5, ''),
(6306, 631, 10, 5, ''),
(6307, 631, 12, 15, ''),
(6308, 631, 14, 15, ''),
(6309, 631, 15, 15, ''),
(6310, 631, 17, 5, ''),
(6311, 632, 1, 5, ''),
(6312, 632, 2, 5, ''),
(6313, 632, 5, 15, ''),
(6314, 632, 7, 15, ''),
(6315, 632, 8, 5, ''),
(6316, 632, 10, 5, ''),
(6317, 632, 12, 15, ''),
(6318, 632, 14, 0, 'Complete details not captured in notes(Guardian asked that if her son faces any issue in Bengali subject then how he can solve that- agent told her to raise query in Q & A section but not mentioned in notes'),
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(6320, 632, 17, 5, ''),
(6321, 633, 1, 5, ''),
(6322, 633, 2, 5, ''),
(6323, 633, 5, 15, ''),
(6324, 633, 7, 15, ''),
(6325, 633, 8, 5, ''),
(6326, 633, 10, 5, ''),
(6327, 633, 12, 15, ''),
(6328, 633, 14, 15, ''),
(6329, 633, 15, 15, ''),
(6330, 633, 17, 5, ''),
(6331, 634, 1, 5, ''),
(6332, 634, 2, 5, ''),
(6333, 634, 5, 15, ''),
(6334, 634, 7, 15, ''),
(6335, 634, 8, 5, ''),
(6336, 634, 10, 5, ''),
(6337, 634, 12, 15, ''),
(6338, 634, 14, 15, ''),
(6339, 634, 15, 0, 'CSAT pitch missing'),
(6340, 634, 17, 5, ''),
(6341, 635, 1, 5, ''),
(6342, 635, 2, 5, ''),
(6343, 635, 5, 15, ''),
(6344, 635, 7, 15, ''),
(6345, 635, 8, 5, ''),
(6346, 635, 10, 5, ''),
(6347, 635, 12, 15, ''),
(6348, 635, 14, 15, ''),
(6349, 635, 15, 15, ''),
(6350, 635, 17, 5, ''),
(6351, 636, 1, 5, ''),
(6352, 636, 2, 5, ''),
(6353, 636, 5, 15, ''),
(6354, 636, 7, 15, ''),
(6355, 636, 8, 5, ''),
(6356, 636, 10, 0, 'Observed unnecessary paused'),
(6357, 636, 12, 15, ''),
(6358, 636, 14, 15, ''),
(6359, 636, 15, 15, ''),
(6360, 636, 17, 5, ''),
(6361, 637, 1, 5, ''),
(6362, 637, 2, 5, ''),
(6363, 637, 5, 15, ''),
(6364, 637, 7, 15, ''),
(6365, 637, 8, 5, ''),
(6366, 637, 10, 5, ''),
(6367, 637, 12, 15, ''),
(6368, 637, 14, 15, ''),
(6369, 637, 15, 15, ''),
(6370, 637, 17, 5, ''),
(6371, 638, 1, 5, ''),
(6372, 638, 2, 5, ''),
(6373, 638, 5, 15, ''),
(6374, 638, 7, 15, ''),
(6375, 638, 8, 5, ''),
(6376, 638, 10, 5, ''),
(6377, 638, 12, 15, ''),
(6378, 638, 14, 15, ''),
(6379, 638, 15, 15, ''),
(6380, 638, 17, 5, ''),
(6381, 639, 1, 5, ''),
(6382, 639, 2, 5, ''),
(6383, 639, 5, 15, ''),
(6384, 639, 7, 15, ''),
(6385, 639, 8, 5, ''),
(6386, 639, 10, 5, ''),
(6387, 639, 12, 15, ''),
(6388, 639, 14, 15, ''),
(6389, 639, 15, 15, ''),
(6390, 639, 17, 5, ''),
(6391, 640, 1, 5, ''),
(6392, 640, 2, 5, ''),
(6393, 640, 5, 15, ''),
(6394, 640, 7, 15, ''),
(6395, 640, 8, 5, ''),
(6396, 640, 10, 0, 'observed unnecessary paused when talking about live class'),
(6397, 640, 12, 15, ''),
(6398, 640, 14, 15, ''),
(6399, 640, 15, 15, ''),
(6400, 640, 17, 5, ''),
(6401, 641, 1, 5, ''),
(6402, 641, 2, 5, ''),
(6403, 641, 5, 15, ''),
(6404, 641, 7, 15, ''),
(6405, 641, 8, 5, ''),
(6406, 641, 10, 5, ''),
(6407, 641, 12, 15, ''),
(6408, 641, 14, 15, ''),
(6409, 641, 15, 15, ''),
(6410, 641, 17, 5, ''),
(6411, 642, 1, 5, ''),
(6412, 642, 2, 5, ''),
(6413, 642, 5, 15, ''),
(6414, 642, 7, 15, ''),
(6415, 642, 8, 5, ''),
(6416, 642, 10, 5, ''),
(6417, 642, 12, 15, ''),
(6418, 642, 14, 15, ''),
(6419, 642, 15, 15, ''),
(6420, 642, 17, 5, ''),
(6421, 643, 1, 5, ''),
(6422, 643, 2, 5, ''),
(6423, 643, 5, 15, ''),
(6424, 643, 7, 15, ''),
(6425, 643, 8, 5, ''),
(6426, 643, 10, 5, ''),
(6427, 643, 12, 15, ''),
(6428, 643, 14, 15, ''),
(6429, 643, 15, 15, ''),
(6430, 643, 17, 5, ''),
(6431, 644, 1, 5, ''),
(6432, 644, 2, 5, ''),
(6433, 644, 5, 15, ''),
(6434, 644, 7, 15, ''),
(6435, 644, 8, 5, ''),
(6436, 644, 10, 5, ''),
(6437, 644, 12, 15, ''),
(6438, 644, 14, 15, ''),
(6439, 644, 15, 15, ''),
(6440, 644, 17, 5, ''),
(6441, 645, 1, 5, ''),
(6442, 645, 2, 5, ''),
(6443, 645, 5, 15, ''),
(6444, 645, 7, 0, 'Resolution is not proper(when informing about live class, agent told the student that she will get notification before 5 to 10 mins of starting live class & once live class will be started then only she can join)'),
(6445, 645, 8, 5, ''),
(6446, 645, 10, 5, ''),
(6447, 645, 12, 15, ''),
(6448, 645, 14, 15, ''),
(6449, 645, 15, 15, ''),
(6450, 645, 17, 5, ''),
(6451, 646, 1, 5, ''),
(6452, 646, 2, 5, ''),
(6453, 646, 5, 15, ''),
(6454, 646, 7, 15, ''),
(6455, 646, 8, 5, ''),
(6456, 646, 10, 5, ''),
(6457, 646, 12, 15, ''),
(6458, 646, 14, 15, ''),
(6459, 646, 15, 15, ''),
(6460, 646, 17, 5, ''),
(6461, 647, 1, 5, ''),
(6462, 647, 2, 5, ''),
(6463, 647, 5, 15, ''),
(6464, 647, 7, 0, 'Proper process flow not followed( 18th November was Day 3 but ticket was pending instead of resolved though 1st attempt of Day 3 \r\n was successful)'),
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(6624, 663, 7, 0, '18th November was Day 3 but ticket was pending instead of resolved though 1st attempt of Day 3 was successful'),
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(6634, 664, 7, 0, 'Customer has taken subscription for class 11 only, not approach him for class 12 though he was asking'),
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(6654, 666, 7, 0, 'Student is facing issue as she can\'t clear her doubt because doubt clearing box is not available for class 11 yet- no proper resolution has been given'),
(6655, 666, 8, 5, ''),
(6656, 666, 10, 5, 'Intro as  a mentor is missing'),
(6657, 666, 12, 0, 'Intro as  a mentor is missing'),
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(6659, 666, 15, 15, ''),
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(6664, 667, 7, 0, 'Student reads in class 11 & there is no doubt clearing box available for class 11 at this moment but asked the student whether he is using the doubt clearing box or not & why he is not using.'),
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(6666, 667, 10, 5, ''),
(6667, 667, 12, 15, ''),
(6668, 667, 14, 0, 'wrong call back day captured in notes( now previous comment has been replaced by call not received)audit date is 25th November'),
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(6685, 669, 8, 0, 'Student reads in class 12, stays in hostel, call picked up by parents who don\'t know about our app-could educate him about Tutopia '),
(6686, 669, 10, 5, ''),
(6687, 669, 12, 15, ''),
(6688, 669, 14, 15, ''),
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(6690, 669, 17, 5, ''),
(6691, 670, 1, 5, ''),
(6692, 670, 2, 5, ''),
(6693, 670, 5, 15, ''),
(6694, 670, 7, 0, 'student reads in class 8-informed him that if he purchase class 10, class 9 will be free'),
(6695, 670, 8, 5, ''),
(6696, 670, 10, 5, ''),
(6697, 670, 12, 15, ''),
(6698, 670, 14, 0, 'Source type wrongly captured - it will be TVC(advertisement)'),
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(6701, 671, 1, 5, ''),
(6702, 671, 2, 5, ''),
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(6705, 671, 8, 5, ''),
(6706, 671, 10, 0, 'Kept customer on mute unnecessarily\r\n'),
(6707, 671, 12, 15, ''),
(6708, 671, 14, 0, 'Guardian informed us that student is not using our app as its not free- raised ticket under \"Others\"'),
(6709, 671, 15, 15, ''),
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(6718, 672, 14, 0, 'student is not using our app as she doesn\'t have any android phone & previously she used our app from her brother\'s number who stays outside of home now- in notes its captured as \"Customer logged in for his sister but his sister is not here and he doesn\'t have any phone so app is not logging in\"'),
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(6728, 673, 14, 0, 'call has been disconnected but not mentioned in notes'),
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(6744, 675, 7, 0, 'when informing about live class, told the student that she will get notification before 5 to 10 mins of starting live class & once live class will start then only he can join'),
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(6771, 678, 1, 5, ''),
(6772, 678, 2, 0, 'Match pace: Not giving scope to the customer for speaking\r\nCommunication Tone: Agent was blunt sometimes when informing about counselling session/subscription'),
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(6784, 679, 7, 0, 'Student asked how he can ask his question during live class- call disconnected two times & agent is unable to provide resolution but resolution updated in notes'),
(6785, 679, 8, 5, ''),
(6786, 679, 10, 5, ''),
(6787, 679, 12, 15, ''),
(6788, 679, 14, 15, ''),
(6789, 679, 15, 15, ''),
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(6791, 680, 1, 5, ''),
(6792, 680, 2, 5, ''),
(6793, 680, 5, 0, 'Not asked the customer if we could help him any other way or not'),
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(6808, 681, 14, 0, 'source Type wrongly mentioned'),
(6809, 681, 15, 15, ''),
(6810, 681, 17, 0, 'Call recording date 24th November, Ticket raised on 24th November at 11.44 P.M but closed on 25th November( kept the ticket pending unnecessarily)'),
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(6825, 683, 8, 0, 'Student is not using our app as he reads in class 12, not asked him if there is anyone in his house or in neighborhood who reads in class 8-11 '),
(6826, 683, 10, 5, ''),
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(6835, 684, 8, 0, 'Student is not using our app as he reads in class 12, not asked him if there is anyone in his house or in neighborhood who reads in class 8-11 '),
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(6896, 690, 10, 5, ''),
(6897, 690, 12, 15, ''),
(6898, 690, 14, 0, 'Incoming call but mentioned as FMC DAY 1 also call has been disconnected before closing speech but not mentioned in notes'),
(6899, 690, 15, 15, ''),
(6900, 690, 17, 5, ''),
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(6913, 692, 5, 15, ''),
(6914, 692, 7, 0, 'Student told that if she asks question in the question box then other student can also see her question answer or not-agent told him that just as she can see the answer of other student\'s question in the public section, likewise whenever she will ask any question, other students can see the answer also in the public section. '),
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(6933, 694, 5, 15, ''),
(6934, 694, 7, 0, 'Student told that he is unable to open notes on both days of FMC(DAY 1 & DAY 3). Agent told him to open from drive pdf viewer & he can download & will get the print out option also. Student told that when he is opening download section its showing no application pdf-agent didn\'t address this issue & again told him to open from download pdf viewer(should inform him to install pdf viewer app to access notes)'),
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(6942, 695, 2, 5, ''),
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(6944, 695, 7, 0, 'Student asked about \"report an issue\" option in our app. Agent told her its nothing but she can report her problem through Helpdesk number'),
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(6959, 696, 15, 15, ''),
(6960, 696, 17, 5, ''),
(6961, 697, 1, 5, ''),
(6962, 697, 2, 5, ''),
(6963, 697, 5, 15, ''),
(6964, 697, 7, 15, ''),
(6965, 697, 8, 5, ''),
(6966, 697, 10, 5, ''),
(6967, 697, 12, 15, ''),
(6968, 697, 14, 15, ''),
(6969, 697, 15, 15, ''),
(6970, 697, 17, 5, ''),
(6971, 698, 1, 5, ''),
(6972, 698, 2, 5, ''),
(6973, 698, 5, 15, ''),
(6974, 698, 7, 15, ''),
(6975, 698, 8, 0, 'didn\'t inform customer about 1+1 subscription'),
(6976, 698, 10, 5, ''),
(6977, 698, 12, 15, ''),
(6978, 698, 14, 15, ''),
(6979, 698, 15, 15, ''),
(6980, 698, 17, 5, ''),
(6981, 699, 1, 5, ''),
(6982, 699, 2, 5, ''),
(6983, 699, 5, 15, ''),
(6984, 699, 7, 15, ''),
(6985, 699, 8, 5, ''),
(6986, 699, 10, 5, ''),
(6987, 699, 12, 15, ''),
(6988, 699, 14, 15, ''),
(6989, 699, 15, 15, ''),
(6990, 699, 17, 5, ''),
(6991, 700, 1, 0, 'Assurance for help is missing'),
(6992, 700, 2, 0, 'Match pace: not given scope to the customer to explain the issue\r\nRepetition: asked customer 2 times how he came to know about Tutopia\r\n'),
(6993, 700, 5, 15, ''),
(6994, 700, 7, 15, ''),
(6995, 700, 8, 5, ''),
(6996, 700, 10, 0, 'unnecessary kept customer waiting\r\n'),
(6997, 700, 12, 15, ''),
(6998, 700, 14, 0, 'Short notes is not proper(student ready to counciling call......and forowad this number)'),
(6999, 700, 15, 15, ''),
(7000, 700, 17, 5, ''),
(7001, 701, 1, 5, ''),
(7002, 701, 2, 5, ''),
(7003, 701, 5, 15, ''),
(7004, 701, 7, 15, ''),
(7005, 701, 8, 5, ''),
(7006, 701, 10, 5, ''),
(7007, 701, 12, 15, ''),
(7008, 701, 14, 0, 'Notes is not proper(the student will not log in because the student is studying privately, the school is studying)'),
(7009, 701, 15, 15, ''),
(7010, 701, 17, 5, ''),
(7011, 702, 1, 5, ''),
(7012, 702, 2, 0, 'Observed repetition: asked customer 2 times how he came to know about Tutopia'),
(7013, 702, 5, 15, ''),
(7014, 702, 7, 15, ''),
(7015, 702, 8, 5, ''),
(7016, 702, 10, 5, ''),
(7017, 702, 12, 15, ''),
(7018, 702, 14, 15, ''),
(7019, 702, 15, 15, ''),
(7020, 702, 17, 5, ''),
(7021, 703, 1, 5, ''),
(7022, 703, 2, 5, ''),
(7023, 703, 5, 15, ''),
(7024, 703, 7, 15, ''),
(7025, 703, 8, 5, ''),
(7026, 703, 10, 5, ''),
(7027, 703, 12, 15, ''),
(7028, 703, 14, 0, 'Notes is not proper(Talking to Student Dada, Student Dada says brother App will not log in because he will not be able to study Student with subscription)'),
(7029, 703, 15, 15, ''),
(7030, 703, 17, 5, ''),
(7031, 704, 1, 5, ''),
(7032, 704, 2, 5, ''),
(7033, 704, 5, 15, ''),
(7034, 704, 7, 15, ''),
(7035, 704, 8, 5, ''),
(7036, 704, 10, 5, ''),
(7037, 704, 12, 15, ''),
(7038, 704, 14, 15, ''),
(7039, 704, 15, 15, ''),
(7040, 704, 17, 5, ''),
(7041, 705, 1, 5, ''),
(7042, 705, 2, 5, ''),
(7043, 705, 5, 15, ''),
(7044, 705, 7, 15, ''),
(7045, 705, 8, 5, ''),
(7046, 705, 10, 5, ''),
(7047, 705, 12, 15, ''),
(7048, 705, 14, 0, 'Notes is not proper(Mother says to talk about Bengali grammer.. My mother did not want to talk when I went to talk about the offer)'),
(7049, 705, 15, 15, ''),
(7050, 705, 17, 5, ''),
(7051, 708, 1, 5, ''),
(7052, 708, 2, 5, ''),
(7053, 708, 5, 15, ''),
(7054, 708, 7, 15, ''),
(7055, 708, 8, 5, ''),
(7056, 708, 10, 5, ''),
(7057, 708, 12, 15, ''),
(7058, 708, 14, 15, ''),
(7059, 708, 15, 15, ''),
(7060, 708, 17, 5, ''),
(7061, 709, 1, 5, ''),
(7062, 709, 2, 5, ''),
(7063, 709, 5, 15, ''),
(7064, 709, 7, 15, ''),
(7065, 709, 8, 5, ''),
(7066, 709, 10, 5, ''),
(7067, 709, 12, 15, ''),
(7068, 709, 14, 15, ''),
(7069, 709, 15, 15, ''),
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(7071, 710, 1, 5, ''),
(7072, 710, 2, 5, ''),
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(7074, 710, 7, 15, ''),
(7075, 710, 8, 5, ''),
(7076, 710, 10, 5, ''),
(7077, 710, 12, 15, ''),
(7078, 710, 14, 15, ''),
(7079, 710, 15, 15, ''),
(7080, 710, 17, 5, ''),
(7081, 711, 1, 5, ''),
(7082, 711, 2, 5, ''),
(7083, 711, 5, 15, ''),
(7084, 711, 7, 15, ''),
(7085, 711, 8, 5, ''),
(7086, 711, 10, 5, ''),
(7087, 711, 12, 15, ''),
(7088, 711, 14, 15, ''),
(7089, 711, 15, 15, ''),
(7090, 711, 17, 5, ''),
(7091, 712, 1, 5, ''),
(7092, 712, 2, 5, ''),
(7093, 712, 5, 15, ''),
(7094, 712, 7, 0, 'Student has taken subscription for class 8 only, asked when she will be in class 9, she can access the notes of class 8 or not- agent assured her that she can access notes'),
(7095, 712, 8, 5, ''),
(7096, 712, 10, 5, ''),
(7097, 712, 12, 15, ''),
(7098, 712, 14, 15, ''),
(7099, 712, 15, 15, ''),
(7100, 712, 17, 5, ''),
(7101, 713, 1, 5, ''),
(7102, 713, 2, 5, ''),
(7103, 713, 5, 15, ''),
(7104, 713, 7, 15, ''),
(7105, 713, 8, 5, ''),
(7106, 713, 10, 5, ''),
(7107, 713, 12, 15, ''),
(7108, 713, 14, 0, 'Call disconnected but not mentioned in notes'),
(7109, 713, 15, 15, ''),
(7110, 713, 17, 5, ''),
(7111, 714, 1, 5, ''),
(7112, 714, 2, 5, ''),
(7113, 714, 5, 15, ''),
(7114, 714, 7, 15, ''),
(7115, 714, 8, 5, ''),
(7116, 714, 10, 5, ''),
(7117, 714, 12, 15, ''),
(7118, 714, 14, 15, ''),
(7119, 714, 15, 15, ''),
(7120, 714, 17, 5, ''),
(7121, 715, 1, 5, ''),
(7122, 715, 2, 5, ''),
(7123, 715, 5, 15, ''),
(7124, 715, 7, 15, ''),
(7125, 715, 8, 5, ''),
(7126, 715, 10, 5, ''),
(7127, 715, 12, 15, ''),
(7128, 715, 14, 15, ''),
(7129, 715, 15, 15, ''),
(7130, 715, 17, 5, ''),
(7131, 716, 1, 5, ''),
(7132, 716, 2, 5, ''),
(7133, 716, 5, 15, ''),
(7134, 716, 7, 15, ''),
(7135, 716, 8, 5, ''),
(7136, 716, 10, 5, ''),
(7137, 716, 12, 15, '');
INSERT INTO `audit_values` (`id`, `audit_id`, `matrix_id`, `weightage`, `comments`) VALUES
(7138, 716, 14, 15, ''),
(7139, 716, 15, 15, ''),
(7140, 716, 17, 5, ''),
(7141, 717, 1, 5, ''),
(7142, 717, 2, 5, ''),
(7143, 717, 5, 15, ''),
(7144, 717, 7, 15, ''),
(7145, 717, 8, 5, ''),
(7146, 717, 10, 5, ''),
(7147, 717, 12, 15, ''),
(7148, 717, 14, 15, ''),
(7149, 717, 15, 15, ''),
(7150, 717, 17, 5, ''),
(7151, 718, 1, 5, ''),
(7152, 718, 2, 5, ''),
(7153, 718, 5, 15, ''),
(7154, 718, 7, 0, 'Informed the customer that if he purchase two or more than two classes, then he can opted 8 months EMI option'),
(7155, 718, 8, 5, ''),
(7156, 718, 10, 5, ''),
(7157, 718, 12, 15, ''),
(7158, 718, 14, 15, ''),
(7159, 718, 15, 15, ''),
(7160, 718, 17, 5, ''),
(7161, 719, 1, 5, ''),
(7162, 719, 2, 5, ''),
(7163, 719, 5, 15, ''),
(7164, 719, 7, 15, ''),
(7165, 719, 8, 5, ''),
(7166, 719, 10, 5, ''),
(7167, 719, 12, 15, ''),
(7168, 719, 14, 15, ''),
(7169, 719, 15, 15, ''),
(7170, 719, 17, 5, ''),
(7171, 720, 1, 5, ''),
(7172, 720, 2, 5, ''),
(7173, 720, 5, 15, ''),
(7174, 720, 7, 15, ''),
(7175, 720, 8, 5, ''),
(7176, 720, 10, 5, ''),
(7177, 720, 12, 15, ''),
(7178, 720, 14, 0, 'Notes is not proper(I spoke to Akash\'s mother she asked to call back after 6.30- not found in recording)Copy paste'),
(7179, 720, 15, 15, ''),
(7180, 720, 17, 5, ''),
(7181, 721, 1, 5, ''),
(7182, 721, 2, 5, ''),
(7183, 721, 5, 15, ''),
(7184, 721, 7, 15, ''),
(7185, 721, 8, 5, ''),
(7186, 721, 10, 5, ''),
(7187, 721, 12, 15, ''),
(7188, 721, 14, 15, ''),
(7189, 721, 15, 15, ''),
(7190, 721, 17, 5, ''),
(7191, 722, 1, 5, ''),
(7192, 722, 2, 5, ''),
(7193, 722, 5, 15, ''),
(7194, 722, 7, 15, ''),
(7195, 722, 8, 5, ''),
(7196, 722, 10, 5, ''),
(7197, 722, 12, 15, ''),
(7198, 722, 14, 15, ''),
(7199, 722, 15, 15, ''),
(7200, 722, 17, 5, ''),
(7201, 723, 1, 5, ''),
(7202, 723, 2, 5, ''),
(7203, 723, 5, 15, ''),
(7204, 723, 7, 15, ''),
(7205, 723, 8, 5, ''),
(7206, 723, 10, 5, ''),
(7207, 723, 12, 0, 'Call closing not done'),
(7208, 723, 14, 0, 'Customer told that she came to know about Tutopia from \"biggapon\"as source type  but captured as social networking website'),
(7209, 723, 15, 15, ''),
(7210, 723, 17, 5, ''),
(7211, 724, 1, 5, ''),
(7212, 724, 2, 5, ''),
(7213, 724, 5, 15, ''),
(7214, 724, 7, 15, ''),
(7215, 724, 8, 5, ''),
(7216, 724, 10, 5, ''),
(7217, 724, 12, 15, ''),
(7218, 724, 14, 15, ''),
(7219, 724, 15, 15, ''),
(7220, 724, 17, 5, ''),
(7221, 725, 1, 5, ''),
(7222, 725, 2, 5, ''),
(7223, 725, 5, 15, ''),
(7224, 725, 7, 15, ''),
(7225, 725, 8, 5, ''),
(7226, 725, 10, 5, ''),
(7227, 725, 12, 15, ''),
(7228, 725, 14, 15, ''),
(7229, 725, 15, 15, ''),
(7230, 725, 17, 5, ''),
(7231, 726, 1, 5, ''),
(7232, 726, 2, 5, ''),
(7233, 726, 5, 15, ''),
(7234, 726, 7, 15, ''),
(7235, 726, 8, 5, ''),
(7236, 726, 10, 5, ''),
(7237, 726, 12, 15, ''),
(7238, 726, 14, 15, ''),
(7239, 726, 15, 15, ''),
(7240, 726, 17, 5, ''),
(7241, 727, 1, 5, ''),
(7242, 727, 2, 0, 'Agent is blunt sometimes when informing about counselling session\r\nObserved lack of concentration'),
(7243, 727, 5, 15, ''),
(7244, 727, 7, 15, ''),
(7245, 727, 8, 5, ''),
(7246, 727, 10, 5, ''),
(7247, 727, 12, 15, ''),
(7248, 727, 14, 15, ''),
(7249, 727, 15, 15, ''),
(7250, 727, 17, 5, ''),
(7251, 728, 1, 5, ''),
(7252, 728, 2, 5, ''),
(7253, 728, 5, 15, ''),
(7254, 728, 7, 15, ''),
(7255, 728, 8, 5, ''),
(7256, 728, 10, 5, ''),
(7257, 728, 12, 15, ''),
(7258, 728, 14, 15, ''),
(7259, 728, 15, 15, ''),
(7260, 728, 17, 5, ''),
(7261, 729, 1, 0, 'Assurance for help is missing'),
(7262, 729, 2, 0, 'observed lack of confidence when pitched CSAT\r\nLack of emotions(customer was unable to join the live class & called us before 5mins of starting live class)'),
(7263, 729, 5, 15, ''),
(7264, 729, 7, 15, ''),
(7265, 729, 8, 5, ''),
(7266, 729, 10, 5, ''),
(7267, 729, 12, 15, ''),
(7268, 729, 14, 0, 'Closing is not as per the script'),
(7269, 729, 15, 15, ''),
(7270, 729, 17, 5, ''),
(7271, 730, 1, 5, ''),
(7272, 730, 2, 5, ''),
(7273, 730, 5, 15, ''),
(7274, 730, 7, 0, 'customer called us as he didn\'t get answer of some question & he is not subscribed- not pitch him for subscription on 1st attempt, again called & then asked him to take subscription'),
(7275, 730, 8, 5, ''),
(7276, 730, 10, 5, ''),
(7277, 730, 12, 15, ''),
(7278, 730, 14, 15, ''),
(7279, 730, 15, 15, ''),
(7280, 730, 17, 5, ''),
(7281, 731, 1, 5, ''),
(7282, 731, 2, 5, ''),
(7283, 731, 5, 15, ''),
(7284, 731, 7, 15, ''),
(7285, 731, 8, 5, ''),
(7286, 731, 10, 5, ''),
(7287, 731, 12, 15, ''),
(7288, 731, 14, 15, ''),
(7289, 731, 15, 15, ''),
(7290, 731, 17, 5, ''),
(7291, 732, 1, 5, ''),
(7292, 732, 2, 5, ''),
(7293, 732, 5, 15, ''),
(7294, 732, 7, 15, ''),
(7295, 732, 8, 5, ''),
(7296, 732, 10, 5, ''),
(7297, 732, 12, 15, ''),
(7298, 732, 14, 15, ''),
(7299, 732, 15, 15, ''),
(7300, 732, 17, 5, ''),
(7301, 733, 1, 5, ''),
(7302, 733, 2, 5, ''),
(7303, 733, 5, 15, ''),
(7304, 733, 7, 15, ''),
(7305, 733, 8, 5, ''),
(7306, 733, 10, 5, ''),
(7307, 733, 12, 15, ''),
(7308, 733, 14, 15, ''),
(7309, 733, 15, 15, ''),
(7310, 733, 17, 5, ''),
(7311, 734, 1, 5, ''),
(7312, 734, 2, 5, ''),
(7313, 734, 5, 15, ''),
(7314, 734, 7, 0, 'customer wants live class in his convenient time as current schedule of live class isn\'t matching with his routine. agent didn\'t explain that the current schedule of live class has been prepared as per their convenient time(school has opened so its not possible for every student to attend live class in the morning schedule etc)'),
(7315, 734, 8, 5, ''),
(7316, 734, 10, 5, ''),
(7317, 734, 12, 15, ''),
(7318, 734, 14, 15, ''),
(7319, 734, 15, 15, ''),
(7320, 734, 17, 5, ''),
(7321, 735, 1, 5, ''),
(7322, 735, 2, 5, ''),
(7323, 735, 5, 15, ''),
(7324, 735, 7, 15, ''),
(7325, 735, 8, 5, ''),
(7326, 735, 10, 5, ''),
(7327, 735, 12, 15, ''),
(7328, 735, 14, 15, ''),
(7329, 735, 15, 15, ''),
(7330, 735, 17, 5, ''),
(7331, 736, 1, 5, ''),
(7332, 736, 2, 5, ''),
(7333, 736, 5, 15, ''),
(7334, 736, 7, 15, ''),
(7335, 736, 8, 5, ''),
(7336, 736, 10, 5, ''),
(7337, 736, 12, 15, ''),
(7338, 736, 14, 15, ''),
(7339, 736, 15, 15, ''),
(7340, 736, 17, 5, ''),
(7341, 737, 1, 5, ''),
(7342, 737, 2, 5, ''),
(7343, 737, 5, 15, ''),
(7344, 737, 7, 15, ''),
(7345, 737, 8, 0, 'FMC call: customer has taken subscription for class 10 & asking about class 11 subscription & told that he will take subscription for class 11 once 10th board exam will be over-Didn\'t show any effort to convince him for taking class 11 subscription'),
(7346, 737, 10, 5, ''),
(7347, 737, 12, 15, ''),
(7348, 737, 14, 15, ''),
(7349, 737, 15, 15, ''),
(7350, 737, 17, 5, ''),
(7351, 738, 1, 5, ''),
(7352, 738, 2, 5, ''),
(7353, 738, 5, 15, ''),
(7354, 738, 7, 15, ''),
(7355, 738, 8, 5, ''),
(7356, 738, 10, 5, ''),
(7357, 738, 12, 15, ''),
(7358, 738, 14, 15, ''),
(7359, 738, 15, 15, ''),
(7360, 738, 17, 5, ''),
(7361, 739, 1, 5, ''),
(7362, 739, 2, 5, ''),
(7363, 739, 5, 15, ''),
(7364, 739, 7, 15, ''),
(7365, 739, 8, 5, ''),
(7366, 739, 10, 0, 'Observed unnecessary paused between conversation when talking about android version'),
(7367, 739, 12, 15, ''),
(7368, 739, 14, 15, ''),
(7369, 739, 15, 15, ''),
(7370, 739, 17, 5, ''),
(7371, 740, 1, 5, ''),
(7372, 740, 2, 5, ''),
(7373, 740, 5, 15, ''),
(7374, 740, 7, 15, ''),
(7375, 740, 8, 5, ''),
(7376, 740, 10, 5, ''),
(7377, 740, 12, 15, ''),
(7378, 740, 14, 15, ''),
(7379, 740, 15, 15, ''),
(7380, 740, 17, 5, ''),
(7381, 741, 1, 5, ''),
(7382, 741, 2, 5, ''),
(7383, 741, 5, 15, ''),
(7384, 741, 7, 15, ''),
(7385, 741, 8, 0, 'Informed guardian about the new subject wise categorization in public & private section but not informed where he can find this public & private section'),
(7386, 741, 10, 5, ''),
(7387, 741, 12, 15, ''),
(7388, 741, 14, 15, ''),
(7389, 741, 15, 15, ''),
(7390, 741, 17, 5, ''),
(7391, 742, 1, 5, ''),
(7392, 742, 2, 5, ''),
(7393, 742, 5, 15, ''),
(7394, 742, 7, 15, ''),
(7395, 742, 8, 5, ''),
(7396, 742, 10, 5, ''),
(7397, 742, 12, 15, ''),
(7398, 742, 14, 15, ''),
(7399, 742, 15, 15, ''),
(7400, 742, 17, 5, ''),
(7401, 743, 1, 5, ''),
(7402, 743, 2, 5, ''),
(7403, 743, 5, 15, ''),
(7404, 743, 7, 15, ''),
(7405, 743, 8, 0, 'informed guardian about the new subject wise categorization in public & private section but not informed where he can find this section in our app'),
(7406, 743, 10, 5, ''),
(7407, 743, 12, 15, ''),
(7408, 743, 14, 0, 'wrong call back timing captured in notes(guardian asked to call on 7 P.M as student will not be available before that- captured 3.30 P.M in notes)'),
(7409, 743, 15, 15, ''),
(7410, 743, 17, 5, ''),
(7411, 744, 1, 5, ''),
(7412, 744, 2, 5, ''),
(7413, 744, 5, 15, ''),
(7414, 744, 7, 15, ''),
(7415, 744, 8, 5, ''),
(7416, 744, 10, 5, ''),
(7417, 744, 12, 15, ''),
(7418, 744, 14, 15, ''),
(7419, 744, 15, 15, ''),
(7420, 744, 17, 5, ''),
(7421, 745, 1, 5, ''),
(7422, 745, 2, 5, ''),
(7423, 745, 5, 15, ''),
(7424, 745, 7, 15, ''),
(7425, 745, 8, 5, ''),
(7426, 745, 10, 5, ''),
(7427, 745, 12, 15, ''),
(7428, 745, 14, 0, 'Notes is not proper(Student\'s father App has refused to log in so she is not logging in)'),
(7429, 745, 15, 15, ''),
(7430, 745, 17, 5, ''),
(7431, 746, 1, 5, ''),
(7432, 746, 2, 5, ''),
(7433, 746, 5, 15, ''),
(7434, 746, 7, 15, ''),
(7435, 746, 8, 5, ''),
(7436, 746, 10, 0, 'Unnecessary kept customer waiting to capture details in CRM'),
(7437, 746, 12, 15, ''),
(7438, 746, 14, 0, 'Notes is not proper(Our App is not studying Class Twelve so is not logging in)\r\n'),
(7439, 746, 15, 15, ''),
(7440, 746, 17, 5, ''),
(7441, 747, 1, 5, ''),
(7442, 747, 2, 5, ''),
(7443, 747, 5, 15, ''),
(7444, 747, 7, 15, ''),
(7445, 747, 8, 5, ''),
(7446, 747, 10, 5, ''),
(7447, 747, 12, 15, ''),
(7448, 747, 14, 0, 'Notes is not proper( because the Guardian has become its M.A complite)'),
(7449, 747, 15, 15, ''),
(7450, 747, 17, 5, ''),
(7451, 748, 1, 5, ''),
(7452, 748, 2, 5, ''),
(7453, 748, 5, 15, ''),
(7454, 748, 7, 15, ''),
(7455, 748, 8, 5, ''),
(7456, 748, 10, 5, ''),
(7457, 748, 12, 15, ''),
(7458, 748, 14, 0, 'Notes is not proper(the student will not be able to log in because the Student Mission is studying)'),
(7459, 748, 15, 0, 'CSAT pitch is missing'),
(7460, 748, 17, 5, ''),
(7461, 749, 1, 5, ''),
(7462, 749, 2, 5, ''),
(7463, 749, 5, 15, ''),
(7464, 749, 7, 15, ''),
(7465, 749, 8, 5, ''),
(7466, 749, 10, 5, ''),
(7467, 749, 12, 15, ''),
(7468, 749, 14, 15, ''),
(7469, 749, 15, 15, ''),
(7470, 749, 17, 5, ''),
(7471, 750, 1, 5, ''),
(7472, 750, 2, 5, ''),
(7473, 750, 5, 15, ''),
(7474, 750, 7, 15, ''),
(7475, 750, 8, 5, ''),
(7476, 750, 10, 5, ''),
(7477, 750, 12, 15, ''),
(7478, 750, 14, 15, ''),
(7479, 750, 15, 15, ''),
(7480, 750, 17, 5, ''),
(7481, 751, 1, 5, ''),
(7482, 751, 2, 5, ''),
(7483, 751, 5, 15, ''),
(7484, 751, 7, 15, ''),
(7485, 751, 8, 5, ''),
(7486, 751, 10, 5, ''),
(7487, 751, 12, 15, ''),
(7488, 751, 14, 15, ''),
(7489, 751, 15, 15, ''),
(7490, 751, 17, 5, ''),
(7491, 752, 1, 5, ''),
(7492, 752, 2, 5, ''),
(7493, 752, 5, 15, ''),
(7494, 752, 7, 15, ''),
(7495, 752, 8, 5, ''),
(7496, 752, 10, 5, ''),
(7497, 752, 12, 15, ''),
(7498, 752, 14, 15, ''),
(7499, 752, 15, 15, ''),
(7500, 752, 17, 5, ''),
(7501, 753, 1, 5, ''),
(7502, 753, 2, 0, 'Observed inattentiveness(agent was blunt when informing about Refer & Earn)'),
(7503, 753, 5, 15, ''),
(7504, 753, 7, 15, ''),
(7505, 753, 8, 0, 'Additional effort is missing when customer informed that he is not interested to attend counselling session)'),
(7506, 753, 10, 5, ''),
(7507, 753, 12, 15, ''),
(7508, 753, 14, 15, ''),
(7509, 753, 15, 15, ''),
(7510, 753, 17, 5, ''),
(7511, 754, 1, 5, ''),
(7512, 754, 2, 5, ''),
(7513, 754, 5, 15, ''),
(7514, 754, 7, 15, ''),
(7515, 754, 8, 5, ''),
(7516, 754, 10, 5, ''),
(7517, 754, 12, 15, ''),
(7518, 754, 14, 0, 'source type wrongly captured as TVC(Actual is social networking website)'),
(7519, 754, 15, 15, ''),
(7520, 754, 17, 5, ''),
(7521, 755, 1, 5, ''),
(7522, 755, 2, 5, ''),
(7523, 755, 5, 15, ''),
(7524, 755, 7, 15, ''),
(7525, 755, 8, 5, ''),
(7526, 755, 10, 5, ''),
(7527, 755, 12, 15, ''),
(7528, 755, 14, 15, ''),
(7529, 755, 15, 15, ''),
(7530, 755, 17, 5, ''),
(7531, 756, 1, 5, ''),
(7532, 756, 2, 5, ''),
(7533, 756, 5, 15, ''),
(7534, 756, 7, 15, ''),
(7535, 756, 8, 5, ''),
(7536, 756, 10, 5, ''),
(7537, 756, 12, 15, ''),
(7538, 756, 14, 15, ''),
(7539, 756, 15, 15, ''),
(7540, 756, 17, 5, ''),
(7541, 757, 1, 0, 'Assurance for help is missing'),
(7542, 757, 2, 5, ''),
(7543, 757, 5, 15, ''),
(7544, 757, 7, 15, ''),
(7545, 757, 8, 5, ''),
(7546, 757, 10, 5, ''),
(7547, 757, 12, 15, ''),
(7548, 757, 14, 15, ''),
(7549, 757, 15, 15, ''),
(7550, 757, 17, 5, ''),
(7551, 758, 1, 5, ''),
(7552, 758, 2, 5, ''),
(7553, 758, 5, 15, ''),
(7554, 758, 7, 15, ''),
(7555, 758, 8, 5, ''),
(7556, 758, 10, 5, ''),
(7557, 758, 12, 15, ''),
(7558, 758, 14, 15, ''),
(7559, 758, 15, 15, ''),
(7560, 758, 17, 5, ''),
(7561, 759, 1, 5, ''),
(7562, 759, 2, 5, ''),
(7563, 759, 5, 15, ''),
(7564, 759, 7, 15, ''),
(7565, 759, 8, 5, ''),
(7566, 759, 10, 5, ''),
(7567, 759, 12, 15, ''),
(7568, 759, 14, 15, ''),
(7569, 759, 15, 15, ''),
(7570, 759, 17, 5, ''),
(7571, 760, 1, 5, ''),
(7572, 760, 2, 0, 'Observed lack of confidence '),
(7573, 760, 5, 15, ''),
(7574, 760, 7, 15, ''),
(7575, 760, 8, 5, ''),
(7576, 760, 10, 0, 'Unnecessary mute customer when customer asked about Refer & Earn'),
(7577, 760, 12, 15, ''),
(7578, 760, 14, 15, ''),
(7579, 760, 15, 15, ''),
(7580, 760, 17, 0, 'Observed Unprofessionalism(Not maintain professionalism & agent was laughing while taking call) '),
(7581, 761, 1, 5, ''),
(7582, 761, 2, 0, 'Not confident while taking call'),
(7583, 761, 5, 15, ''),
(7584, 761, 7, 15, ''),
(7585, 761, 8, 0, 'customer asked how she can ask question during live class-informed him about hand raise option-not informed him about Q& A option in live class'),
(7586, 761, 10, 5, ''),
(7587, 761, 12, 15, ''),
(7588, 761, 14, 15, ''),
(7589, 761, 15, 15, ''),
(7590, 761, 17, 5, ''),
(7591, 762, 1, 5, ''),
(7592, 762, 2, 5, ''),
(7593, 762, 5, 15, ''),
(7594, 762, 7, 15, ''),
(7595, 762, 8, 5, ''),
(7596, 762, 10, 5, ''),
(7597, 762, 12, 15, ''),
(7598, 762, 14, 15, ''),
(7599, 762, 15, 15, ''),
(7600, 762, 17, 5, ''),
(7601, 763, 1, 5, ''),
(7602, 763, 2, 5, ''),
(7603, 763, 5, 15, ''),
(7604, 763, 7, 15, ''),
(7605, 763, 8, 5, ''),
(7606, 763, 10, 5, ''),
(7607, 763, 12, 15, ''),
(7608, 763, 14, 0, 'Customer is not using our app as she doesn\'t need our app at this moment may be she will use this in class 11-raised ticket under subscription'),
(7609, 763, 15, 15, ''),
(7610, 763, 17, 5, ''),
(7611, 764, 1, 5, ''),
(7612, 764, 2, 5, ''),
(7613, 764, 5, 15, ''),
(7614, 764, 7, 15, ''),
(7615, 764, 8, 5, ''),
(7616, 764, 10, 5, ''),
(7617, 764, 12, 15, ''),
(7618, 764, 14, 15, ''),
(7619, 764, 15, 15, ''),
(7620, 764, 17, 5, ''),
(7621, 765, 1, 5, ''),
(7622, 765, 2, 5, ''),
(7623, 765, 5, 15, ''),
(7624, 765, 7, 15, ''),
(7625, 765, 8, 5, ''),
(7626, 765, 10, 5, ''),
(7627, 765, 12, 15, ''),
(7628, 765, 14, 15, ''),
(7629, 765, 15, 15, ''),
(7630, 765, 17, 5, ''),
(7631, 766, 1, 5, ''),
(7632, 766, 2, 5, ''),
(7633, 766, 5, 15, ''),
(7634, 766, 7, 15, ''),
(7635, 766, 8, 0, 'Student called us as she has raised hand several times but teacher is not calling by her name- didn\'t show any additional effort to convince the student'),
(7636, 766, 10, 5, ''),
(7637, 766, 12, 15, ''),
(7638, 766, 14, 15, ''),
(7639, 766, 15, 15, ''),
(7640, 766, 17, 5, ''),
(7641, 767, 1, 5, ''),
(7642, 767, 2, 5, ''),
(7643, 767, 5, 15, ''),
(7644, 767, 7, 15, ''),
(7645, 767, 8, 5, ''),
(7646, 767, 10, 5, ''),
(7647, 767, 12, 15, ''),
(7648, 767, 14, 15, ''),
(7649, 767, 15, 0, 'pitched CSAT wrongly(Informed guardian that they will get a survey in next month)'),
(7650, 767, 17, 5, ''),
(7651, 768, 1, 5, ''),
(7652, 768, 2, 5, ''),
(7653, 768, 5, 15, ''),
(7654, 768, 7, 15, ''),
(7655, 768, 8, 5, ''),
(7656, 768, 10, 5, ''),
(7657, 768, 12, 15, ''),
(7658, 768, 14, 15, ''),
(7659, 768, 15, 15, ''),
(7660, 768, 17, 5, ''),
(7661, 769, 1, 5, ''),
(7662, 769, 2, 5, ''),
(7663, 769, 5, 15, ''),
(7664, 769, 7, 15, ''),
(7665, 769, 8, 5, ''),
(7666, 769, 10, 5, ''),
(7667, 769, 12, 15, ''),
(7668, 769, 14, 15, ''),
(7669, 769, 15, 15, ''),
(7670, 769, 17, 5, ''),
(7671, 770, 1, 5, ''),
(7672, 770, 2, 5, ''),
(7673, 770, 5, 15, ''),
(7674, 770, 7, 15, ''),
(7675, 770, 8, 5, ''),
(7676, 770, 10, 5, ''),
(7677, 770, 12, 15, ''),
(7678, 770, 14, 15, ''),
(7679, 770, 15, 15, ''),
(7680, 770, 17, 0, 'Forgot to call back as promised to the customer also forgot to update details in the pending ticket.'),
(7681, 771, 1, 5, ''),
(7682, 771, 2, 5, ''),
(7683, 771, 5, 15, ''),
(7684, 771, 7, 15, ''),
(7685, 771, 8, 5, ''),
(7686, 771, 10, 5, ''),
(7687, 771, 12, 15, ''),
(7688, 771, 14, 0, 'Subscription upgrade call-ticket raised under Post sales'),
(7689, 771, 15, 15, ''),
(7690, 771, 17, 0, 'Failed to call back to the customer as promised also false statement updated in the CRM ticket'),
(7691, 772, 1, 5, ''),
(7692, 772, 2, 0, 'Probing missing(not asked the customer how he came to know about Tutopia)'),
(7693, 772, 5, 15, ''),
(7694, 772, 7, 15, ''),
(7695, 772, 8, 5, ''),
(7696, 772, 10, 5, ''),
(7697, 772, 12, 15, ''),
(7698, 772, 14, 15, ''),
(7699, 772, 15, 15, ''),
(7700, 772, 17, 5, ''),
(7701, 773, 1, 5, ''),
(7702, 773, 2, 5, ''),
(7703, 773, 5, 15, ''),
(7704, 773, 7, 15, ''),
(7705, 773, 8, 5, ''),
(7706, 773, 10, 5, ''),
(7707, 773, 12, 15, ''),
(7708, 773, 14, 15, ''),
(7709, 773, 15, 15, ''),
(7710, 773, 17, 5, ''),
(7711, 774, 1, 5, ''),
(7712, 774, 2, 5, ''),
(7713, 774, 5, 15, ''),
(7714, 774, 7, 15, ''),
(7715, 774, 8, 0, 'Additional info is not proper: informed customer that the answer he asks at the end of the video, he can find the answer in Q&A public section'),
(7716, 774, 10, 5, ''),
(7717, 774, 12, 15, ''),
(7718, 774, 14, 15, ''),
(7719, 774, 15, 15, ''),
(7720, 774, 17, 5, ''),
(7721, 775, 1, 5, ''),
(7722, 775, 2, 0, 'observed lack of confidence when customer asked about the update time of class 11 content- accountancy & cost tax'),
(7723, 775, 5, 15, ''),
(7724, 775, 7, 15, ''),
(7725, 775, 8, 0, 'Not informed the customer how many tutorials have already uploaded in our app for accountancy'),
(7726, 775, 10, 5, ''),
(7727, 775, 12, 15, ''),
(7728, 775, 14, 15, ''),
(7729, 775, 15, 15, ''),
(7730, 775, 17, 5, ''),
(7731, 776, 1, 5, ''),
(7732, 776, 2, 5, ''),
(7733, 776, 5, 15, ''),
(7734, 776, 7, 0, 'customer has asked almost 10 questions on 13th but he didn\'t get answer within 24 hours- agent told him that all questions are answered by our teacher on 14th & only one descriptive question is answered on 15th which is wrong'),
(7735, 776, 8, 5, ''),
(7736, 776, 10, 5, ''),
(7737, 776, 12, 0, 'Opening is not as per the script'),
(7738, 776, 14, 0, 'Wrong calling number captured in the notes\r\n'),
(7739, 776, 15, 15, ''),
(7740, 776, 17, 5, ''),
(7741, 777, 1, 5, ''),
(7742, 777, 2, 5, ''),
(7743, 777, 5, 15, ''),
(7744, 777, 7, 15, ''),
(7745, 777, 8, 5, ''),
(7746, 777, 10, 5, ''),
(7747, 777, 12, 15, ''),
(7748, 777, 14, 15, ''),
(7749, 777, 15, 15, ''),
(7750, 777, 17, 5, ''),
(7751, 778, 1, 5, ''),
(7752, 778, 2, 5, ''),
(7753, 778, 5, 15, ''),
(7754, 778, 7, 15, ''),
(7755, 778, 8, 5, ''),
(7756, 778, 10, 0, 'Observed unnecessary paused when informed the customer about course value'),
(7757, 778, 12, 15, ''),
(7758, 778, 14, 15, ''),
(7759, 778, 15, 15, ''),
(7760, 778, 17, 5, ''),
(7761, 779, 1, 5, ''),
(7762, 779, 2, 5, ''),
(7763, 779, 5, 15, ''),
(7764, 779, 7, 15, ''),
(7765, 779, 8, 5, ''),
(7766, 779, 10, 5, ''),
(7767, 779, 12, 15, ''),
(7768, 779, 14, 0, 'Call disconnected but not mentioned in notes'),
(7769, 779, 15, 15, ''),
(7770, 779, 17, 5, ''),
(7771, 780, 1, 5, ''),
(7772, 780, 2, 5, ''),
(7773, 780, 5, 15, ''),
(7774, 780, 7, 15, ''),
(7775, 780, 8, 0, 'informed customer about the new subject wise categorization in public & private section but not informed where he can find this section in our app'),
(7776, 780, 10, 5, ''),
(7777, 780, 12, 15, ''),
(7778, 780, 14, 15, ''),
(7779, 780, 15, 15, ''),
(7780, 780, 17, 5, ''),
(7781, 782, 1, 5, ''),
(7782, 782, 2, 5, ''),
(7783, 782, 5, 15, ''),
(7784, 782, 7, 15, ''),
(7785, 782, 8, 5, ''),
(7786, 782, 10, 5, ''),
(7787, 782, 12, 0, 'Opening is not proper'),
(7788, 782, 14, 15, ''),
(7789, 782, 15, 15, ''),
(7790, 782, 17, 5, ''),
(7791, 783, 1, 5, ''),
(7792, 783, 2, 5, ''),
(7793, 783, 5, 15, ''),
(7794, 783, 7, 15, ''),
(7795, 783, 8, 5, ''),
(7796, 783, 10, 5, ''),
(7797, 783, 12, 15, ''),
(7798, 783, 14, 15, ''),
(7799, 783, 15, 15, ''),
(7800, 783, 17, 5, ''),
(7801, 784, 1, 5, ''),
(7802, 784, 2, 5, ''),
(7803, 784, 5, 15, ''),
(7804, 784, 7, 15, ''),
(7805, 784, 8, 0, 'Didn\'t show any additional effort to convince customer for new sales'),
(7806, 784, 10, 5, ''),
(7807, 784, 12, 15, ''),
(7808, 784, 14, 15, ''),
(7809, 784, 15, 15, ''),
(7810, 784, 17, 5, ''),
(7811, 785, 1, 5, ''),
(7812, 785, 2, 5, ''),
(7813, 785, 5, 15, ''),
(7814, 785, 7, 0, 'Customer is unable to change the password & logged in-agent didn\'t help him to change the password from his end & finally customer disconnected the call'),
(7815, 785, 8, 5, ''),
(7816, 785, 10, 5, ''),
(7817, 785, 12, 15, ''),
(7818, 785, 14, 15, ''),
(7819, 785, 15, 15, ''),
(7820, 785, 17, 5, ''),
(7821, 786, 1, 5, ''),
(7822, 786, 2, 5, ''),
(7823, 786, 5, 15, ''),
(7824, 786, 7, 0, 'Guardian informed that student is not using our app as he has started his tuition & a lot of pressure is already there-didn\'t explain the customer that how can our app be helpful to decrease the pressure'),
(7825, 786, 8, 5, ''),
(7826, 786, 10, 5, ''),
(7827, 786, 12, 15, ''),
(7828, 786, 14, 15, ''),
(7829, 786, 15, 15, ''),
(7830, 786, 17, 5, ''),
(7831, 787, 1, 5, ''),
(7832, 787, 2, 5, ''),
(7833, 787, 5, 15, ''),
(7834, 787, 7, 15, ''),
(7835, 787, 8, 0, 'Guardian informed that she is very much interested to use our app but student is reading under CBSE board- we could inform her about \"Refer & Earn\" option  Currently she is unable to use our app but she can refer it to other people.'),
(7836, 787, 10, 5, ''),
(7837, 787, 12, 15, ''),
(7838, 787, 14, 15, ''),
(7839, 787, 15, 15, ''),
(7840, 787, 17, 5, ''),
(7841, 788, 1, 5, ''),
(7842, 788, 2, 5, ''),
(7843, 788, 5, 15, ''),
(7844, 788, 7, 0, 'Student told that he can see log out option in the app instead of that agent told the student to log in where student already logged in the app'),
(7845, 788, 8, 5, ''),
(7846, 788, 10, 5, ''),
(7847, 788, 12, 15, ''),
(7848, 788, 14, 15, ''),
(7849, 788, 15, 15, ''),
(7850, 788, 17, 5, ''),
(7851, 789, 1, 5, ''),
(7852, 789, 2, 5, ''),
(7853, 789, 5, 15, ''),
(7854, 789, 7, 15, ''),
(7855, 789, 8, 5, ''),
(7856, 789, 10, 5, ''),
(7857, 789, 12, 15, ''),
(7858, 789, 14, 15, ''),
(7859, 789, 15, 15, ''),
(7860, 789, 17, 0, 'Customer asked to call back on 18th as he doesn\'t have internet today(agent didn\'t raise any call back request in convox also in not verified sheet captured \"Yes\" for \"Ticket raised\" option but no ticket found in CRM'),
(7861, 790, 1, 5, ''),
(7862, 790, 2, 5, ''),
(7863, 790, 5, 15, ''),
(7864, 790, 7, 15, ''),
(7865, 790, 8, 0, 'Additional info/effort is missing(Student informed that she didn\'t logged in our app as she is not getting time- didn\'t show any additional effort to convince student)'),
(7866, 790, 10, 5, ''),
(7867, 790, 12, 15, ''),
(7868, 790, 14, 15, ''),
(7869, 790, 15, 15, ''),
(7870, 790, 17, 5, ''),
(7871, 791, 1, 0, 'Student called is as she is not getting comment box for class 11(observed lack of assurance in the call)'),
(7872, 791, 2, 5, ''),
(7873, 791, 5, 15, ''),
(7874, 791, 7, 15, ''),
(7875, 791, 8, 5, ''),
(7876, 791, 10, 5, ''),
(7877, 791, 12, 15, ''),
(7878, 791, 14, 15, ''),
(7879, 791, 15, 15, ''),
(7880, 791, 17, 5, ''),
(7881, 792, 1, 5, ''),
(7882, 792, 2, 5, ''),
(7883, 792, 5, 15, ''),
(7884, 792, 7, 0, 'Resolution is not proper(informed customer that we are forwarding his details to the counselling team where customer\'s details has already been forwarded by another agent)'),
(7885, 792, 8, 5, ''),
(7886, 792, 10, 5, ''),
(7887, 792, 12, 15, ''),
(7888, 792, 14, 15, ''),
(7889, 792, 15, 15, ''),
(7890, 792, 17, 5, ''),
(7891, 793, 1, 5, ''),
(7892, 793, 2, 5, ''),
(7893, 793, 5, 15, ''),
(7894, 793, 7, 15, ''),
(7895, 793, 8, 5, ''),
(7896, 793, 10, 0, 'Observed unnecessary paused while informing about refer & earn'),
(7897, 793, 12, 15, ''),
(7898, 793, 14, 15, ''),
(7899, 793, 15, 15, ''),
(7900, 793, 17, 5, ''),
(7901, 794, 1, 5, ''),
(7902, 794, 2, 5, ''),
(7903, 794, 5, 15, ''),
(7904, 794, 7, 15, ''),
(7905, 794, 8, 5, ''),
(7906, 794, 10, 5, ''),
(7907, 794, 12, 15, ''),
(7908, 794, 14, 15, ''),
(7909, 794, 15, 15, ''),
(7910, 794, 17, 5, ''),
(7911, 795, 1, 5, ''),
(7912, 795, 2, 5, ''),
(7913, 795, 5, 15, ''),
(7914, 795, 7, 15, ''),
(7915, 795, 8, 5, ''),
(7916, 795, 10, 5, ''),
(7917, 795, 12, 15, ''),
(7918, 795, 14, 15, ''),
(7919, 795, 15, 15, ''),
(7920, 795, 17, 5, ''),
(7921, 796, 1, 5, ''),
(7922, 796, 2, 5, ''),
(7923, 796, 5, 15, ''),
(7924, 796, 7, 15, ''),
(7925, 796, 8, 5, ''),
(7926, 796, 10, 5, ''),
(7927, 796, 12, 15, ''),
(7928, 796, 14, 15, ''),
(7929, 796, 15, 15, ''),
(7930, 796, 17, 5, ''),
(7931, 797, 1, 5, ''),
(7932, 797, 2, 5, ''),
(7933, 797, 5, 15, ''),
(7934, 797, 7, 15, ''),
(7935, 797, 8, 5, ''),
(7936, 797, 10, 5, ''),
(7937, 797, 12, 15, ''),
(7938, 797, 14, 15, ''),
(7939, 797, 15, 15, ''),
(7940, 797, 17, 5, ''),
(7941, 798, 1, 5, ''),
(7942, 798, 2, 5, ''),
(7943, 798, 5, 15, ''),
(7944, 798, 7, 15, ''),
(7945, 798, 8, 5, ''),
(7946, 798, 10, 5, ''),
(7947, 798, 12, 15, ''),
(7948, 798, 14, 15, ''),
(7949, 798, 15, 15, ''),
(7950, 798, 17, 5, ''),
(7951, 799, 1, 0, 'Assurance is missing when students mother told that we are here to look after the study of her son- no assurance found after that'),
(7952, 799, 2, 5, ''),
(7953, 799, 5, 15, ''),
(7954, 799, 7, 15, ''),
(7955, 799, 8, 0, 'Additional info is missing when students mother informed that she will also look after his study from next year- We could inform her about the importance of study graph to monitor her son\'s study.'),
(7956, 799, 10, 5, ''),
(7957, 799, 12, 15, ''),
(7958, 799, 14, 15, ''),
(7959, 799, 15, 15, ''),
(7960, 799, 17, 5, ''),
(7961, 800, 1, 5, ''),
(7962, 800, 2, 5, ''),
(7963, 800, 5, 15, ''),
(7964, 800, 7, 15, ''),
(7965, 800, 8, 0, 'Could inform customer how many tutorials/chapters have already for physics/chemistry etc'),
(7966, 800, 10, 5, ''),
(7967, 800, 12, 15, ''),
(7968, 800, 14, 15, ''),
(7969, 800, 15, 15, ''),
(7970, 800, 17, 5, ''),
(7971, 801, 1, 5, ''),
(7972, 801, 2, 0, 'Not confident while informed customer to update his bank details & share with us or to contact FPEER for his  due EMI & customer told that whether we can check from our end or not'),
(7973, 801, 5, 15, ''),
(7974, 801, 7, 15, ''),
(7975, 801, 8, 0, 'could provide FPEER number to customer '),
(7976, 801, 10, 0, 'Hold time is more than 2 mins'),
(7977, 801, 12, 15, ''),
(7978, 801, 14, 15, ''),
(7979, 801, 15, 15, ''),
(7980, 801, 17, 5, ''),
(7981, 802, 1, 5, ''),
(7982, 802, 2, 5, ''),
(7983, 802, 5, 15, ''),
(7984, 802, 7, 0, 'Student asked when class 12 will be available-informed her that it will be available from  next year 2023'),
(7985, 802, 8, 5, ''),
(7986, 802, 10, 5, ''),
(7987, 802, 12, 15, ''),
(7988, 802, 14, 15, ''),
(7989, 802, 15, 0, 'CSAT pitch is missing'),
(7990, 802, 17, 5, ''),
(7991, 803, 1, 5, ''),
(7992, 803, 2, 5, ''),
(7993, 803, 5, 15, ''),
(7994, 803, 7, 15, ''),
(7995, 803, 8, 5, ''),
(7996, 803, 10, 5, ''),
(7997, 803, 12, 15, ''),
(7998, 803, 14, 15, ''),
(7999, 803, 15, 15, ''),
(8000, 803, 17, 5, ''),
(8001, 804, 1, 5, ''),
(8002, 804, 2, 5, ''),
(8003, 804, 5, 15, ''),
(8004, 804, 7, 0, 'Call has been disconnected & customer didn\'t confirm whether he wants counselling call or not but forwarded his details to new sales'),
(8005, 804, 8, 5, ''),
(8006, 804, 10, 0, 'Kept customer on hold unnecessarily\r\n'),
(8007, 804, 12, 15, ''),
(8008, 804, 14, 15, ''),
(8009, 804, 15, 15, ''),
(8010, 804, 17, 5, ''),
(8011, 805, 1, 5, ''),
(8012, 805, 2, 5, ''),
(8013, 805, 5, 15, ''),
(8014, 805, 7, 0, 'Call picked up by student\'s mother & she was unable to confirm anything as she is not aware about our app-agent pitched her for counselling & send the details to new sales'),
(8015, 805, 8, 5, ''),
(8016, 805, 10, 5, ''),
(8017, 805, 12, 0, 'Call picked up by student\'s mother inspite of that agent asked her that he is talking to student or not'),
(8018, 805, 14, 15, ''),
(8019, 805, 15, 15, ''),
(8020, 805, 17, 5, ''),
(8021, 806, 1, 5, ''),
(8022, 806, 2, 5, ''),
(8023, 806, 5, 15, ''),
(8024, 806, 7, 15, ''),
(8025, 806, 8, 5, ''),
(8026, 806, 10, 5, ''),
(8027, 806, 12, 15, ''),
(8028, 806, 14, 15, ''),
(8029, 806, 15, 15, ''),
(8030, 806, 17, 5, ''),
(8031, 807, 1, 5, ''),
(8032, 807, 2, 0, 'No energy found in the call, it sounds like script reading'),
(8033, 807, 5, 15, ''),
(8034, 807, 7, 15, ''),
(8035, 807, 8, 0, 'guardian asked about the rest of the content of class 11- could ask about the stream & communicate accordingly with the number of tutorials & chapters that has already uploaded'),
(8036, 807, 10, 5, ''),
(8037, 807, 12, 15, ''),
(8038, 807, 14, 15, ''),
(8039, 807, 15, 15, ''),
(8040, 807, 17, 5, ''),
(8041, 808, 1, 5, ''),
(8042, 808, 2, 0, 'student called us as he needs the question answer instantly- observed lack of empathy'),
(8043, 808, 5, 15, ''),
(8044, 808, 7, 15, ''),
(8045, 808, 8, 0, 'we couldn\'t provide question answer instantly but we could inform the student that he can find his question answer in our notes & if its within syllabus, he can prepare the answer from our notes also'),
(8046, 808, 10, 5, ''),
(8047, 808, 12, 15, ''),
(8048, 808, 14, 15, ''),
(8049, 808, 15, 15, ''),
(8050, 808, 17, 5, ''),
(8051, 809, 1, 5, ''),
(8052, 809, 2, 5, ''),
(8053, 809, 5, 15, ''),
(8054, 809, 7, 15, ''),
(8055, 809, 8, 5, ''),
(8056, 809, 10, 5, ''),
(8057, 809, 12, 15, ''),
(8058, 809, 14, 0, 'called the customer as he was not logged in our app but customer already logged  in & subscribed from another number- raised ticket under subscription'),
(8059, 809, 15, 15, ''),
(8060, 809, 17, 5, ''),
(8061, 810, 1, 5, ''),
(8062, 810, 2, 5, ''),
(8063, 810, 5, 15, ''),
(8064, 810, 7, 15, ''),
(8065, 810, 8, 0, 'Additional info is missing(not informed about preparatory exam & spoken English) '),
(8066, 810, 10, 5, ''),
(8067, 810, 12, 15, ''),
(8068, 810, 14, 15, ''),
(8069, 810, 15, 15, ''),
(8070, 810, 17, 5, ''),
(8071, 811, 1, 5, ''),
(8072, 811, 2, 5, ''),
(8073, 811, 5, 15, ''),
(8074, 811, 7, 15, ''),
(8075, 811, 8, 0, 'additional info is missing( not informed about spoken English & preparatory exam)'),
(8076, 811, 10, 5, ''),
(8077, 811, 12, 15, ''),
(8078, 811, 14, 15, ''),
(8079, 811, 15, 15, ''),
(8080, 811, 17, 5, ''),
(8081, 812, 1, 5, ''),
(8082, 812, 2, 5, ''),
(8083, 812, 5, 15, ''),
(8084, 812, 7, 15, ''),
(8085, 812, 8, 0, 'Didn\'t show any additional effort to convince student for new sales'),
(8086, 812, 10, 5, ''),
(8087, 812, 12, 15, ''),
(8088, 812, 14, 15, ''),
(8089, 812, 15, 15, ''),
(8090, 812, 17, 5, ''),
(8091, 813, 1, 5, ''),
(8092, 813, 2, 5, ''),
(8093, 813, 5, 15, ''),
(8094, 813, 7, 15, ''),
(8095, 813, 8, 0, 'Not asked student about school or tuition study & if he prepares the task from our app before going to tuition or not'),
(8096, 813, 10, 5, ''),
(8097, 813, 12, 15, ''),
(8098, 813, 14, 15, ''),
(8099, 813, 15, 15, ''),
(8100, 813, 17, 5, ''),
(8101, 814, 1, 5, ''),
(8102, 814, 2, 5, ''),
(8103, 814, 5, 15, ''),
(8104, 814, 7, 15, ''),
(8105, 814, 8, 5, ''),
(8106, 814, 10, 5, ''),
(8107, 814, 12, 15, ''),
(8108, 814, 14, 15, ''),
(8109, 814, 15, 15, ''),
(8110, 814, 17, 5, ''),
(8111, 815, 1, 5, ''),
(8112, 815, 2, 5, ''),
(8113, 815, 5, 15, ''),
(8114, 815, 7, 15, ''),
(8115, 815, 8, 0, 'Not informed about Refer & Earn feature'),
(8116, 815, 10, 0, 'Observed unnecessary paused'),
(8117, 815, 12, 15, ''),
(8118, 815, 14, 15, ''),
(8119, 815, 15, 15, ''),
(8120, 815, 17, 5, ''),
(8121, 816, 1, 5, ''),
(8122, 816, 2, 5, ''),
(8123, 816, 5, 15, ''),
(8124, 816, 7, 15, ''),
(8125, 816, 8, 0, 'could inform that we have already provided live class for class 8-10 science group & will bring live class for 11 as well very shortly'),
(8126, 816, 10, 5, ''),
(8127, 816, 12, 15, ''),
(8128, 816, 14, 15, ''),
(8129, 816, 15, 15, ''),
(8130, 816, 17, 5, ''),
(8131, 817, 1, 5, ''),
(8132, 817, 2, 5, ''),
(8133, 817, 5, 15, ''),
(8134, 817, 7, 15, ''),
(8135, 817, 8, 0, 'not informed about Refer & Earn'),
(8136, 817, 10, 5, ''),
(8137, 817, 12, 0, 'Opening is not proper(FMC call- intro as a mentor to student is missing)'),
(8138, 817, 14, 15, ''),
(8139, 817, 15, 15, ''),
(8140, 817, 17, 5, ''),
(8141, 818, 1, 5, ''),
(8142, 818, 2, 5, ''),
(8143, 818, 5, 15, ''),
(8144, 818, 7, 0, 'Student has called us to know the answer of her question(registered in October but not taken subscription yet)- informed her that she will get her answer within 24 hours, also didn\'t pitch for subscription'),
(8145, 818, 8, 5, ''),
(8146, 818, 10, 5, ''),
(8147, 818, 12, 15, ''),
(8148, 818, 14, 15, ''),
(8149, 818, 15, 15, ''),
(8150, 818, 17, 5, ''),
(8151, 819, 1, 5, ''),
(8152, 819, 2, 0, 'Communication Tone is not proper\r\nObserved lack of empathy'),
(8153, 819, 5, 15, ''),
(8154, 819, 7, 15, ''),
(8155, 819, 8, 5, ''),
(8156, 819, 10, 5, ''),
(8157, 819, 12, 15, ''),
(8158, 819, 14, 0, 'Notes is not proper(When will the eleventh class and comment box and live class come? Will be leaving soon. You can rest assured)\r\n'),
(8159, 819, 15, 15, ''),
(8160, 819, 17, 5, ''),
(8161, 820, 1, 0, 'customer called us as he has mistakenly placed the order-no assurance found in the call'),
(8162, 820, 2, 0, 'Communication tone is not proper-it sounds harsh\r\nObserved lack of empathy\r\nObserved repetition-asked registered number 2 times though customer has already mentioned that before '),
(8163, 820, 5, 15, ''),
(8164, 820, 7, 15, ''),
(8165, 820, 8, 0, 'Didn\'t show any additional effort to convince student for new sales'),
(8166, 820, 10, 5, ''),
(8167, 820, 12, 15, ''),
(8168, 820, 14, 15, ''),
(8169, 820, 15, 15, ''),
(8170, 820, 17, 5, ''),
(8171, 821, 1, 5, ''),
(8172, 821, 2, 5, ''),
(8173, 821, 5, 15, ''),
(8174, 821, 7, 0, 'Guardian asked about class 8 live class- didn\'t ask if his son already completed class 8 or he will appear in class 8 & could make him understand accordingly.'),
(8175, 821, 8, 5, ''),
(8176, 821, 10, 5, ''),
(8177, 821, 12, 15, ''),
(8178, 821, 14, 0, 'Short notes is not proper(When will the class start like class 8?)\r\n'),
(8179, 821, 15, 15, ''),
(8180, 821, 17, 5, ''),
(8181, 822, 1, 5, ''),
(8182, 822, 2, 5, ''),
(8183, 822, 5, 15, ''),
(8184, 822, 7, 0, 'customer is not logged in our app due to subscription issue- informed customer that he can pay the course value in 3 installment also'),
(8185, 822, 8, 5, ''),
(8186, 822, 10, 5, ''),
(8187, 822, 12, 15, ''),
(8188, 822, 14, 15, ''),
(8189, 822, 15, 15, ''),
(8190, 822, 17, 5, ''),
(8191, 823, 1, 5, ''),
(8192, 823, 2, 5, ''),
(8193, 823, 5, 15, ''),
(8194, 823, 7, 15, ''),
(8195, 823, 8, 0, 'Customer is not logging in our app as she started her tuition-Additionally we could inform her that she can prepare her task from our app video & as our videos are totally animated it will help her to improve the basic concept '),
(8196, 823, 10, 5, ''),
(8197, 823, 12, 15, ''),
(8198, 823, 14, 15, ''),
(8199, 823, 15, 15, ''),
(8200, 823, 17, 5, ''),
(8201, 824, 1, 5, ''),
(8202, 824, 2, 0, 'Observed repetition( when he informed the customer about upgradation, repeat the same thing again & again)'),
(8203, 824, 5, 15, ''),
(8204, 824, 7, 15, ''),
(8205, 824, 8, 5, ''),
(8206, 824, 10, 0, 'unnecessary kept customer on mute'),
(8207, 824, 12, 15, ''),
(8208, 824, 14, 15, ''),
(8209, 824, 15, 15, ''),
(8210, 824, 17, 5, ''),
(8211, 825, 1, 5, ''),
(8212, 825, 2, 0, 'Observed repetition(asked the registered number again & again)'),
(8213, 825, 5, 15, ''),
(8214, 825, 7, 0, 'Resolution is not proper( customer was interested to login but unable to do so as there was some error-not followed 3-strike rule & resolved the ticket as customer didn\'t pick up the call on 2nd attempt'),
(8215, 825, 8, 5, ''),
(8216, 825, 10, 5, ''),
(8217, 825, 12, 15, ''),
(8218, 825, 14, 0, 'Ticket raised under wrong category also short description is not proper(\"student not interested for log in\")'),
(8219, 825, 15, 15, ''),
(8220, 825, 17, 5, ''),
(8221, 826, 1, 5, ''),
(8222, 826, 2, 0, 'Informed the guardian that we have a features in our app called \"Study & Graph\"\r\nWhen asked the customer about model name android version & pitched for CSAT, its sound like script reading'),
(8223, 826, 5, 15, ''),
(8224, 826, 7, 15, ''),
(8225, 826, 8, 5, ''),
(8226, 826, 10, 5, ''),
(8227, 826, 12, 15, ''),
(8228, 826, 14, 15, ''),
(8229, 826, 15, 15, ''),
(8230, 826, 17, 5, ''),
(8231, 827, 1, 5, ''),
(8232, 827, 2, 5, ''),
(8233, 827, 5, 15, ''),
(8234, 827, 7, 15, ''),
(8235, 827, 8, 5, ''),
(8236, 827, 10, 5, ''),
(8237, 827, 12, 15, ''),
(8238, 827, 14, 15, ''),
(8239, 827, 15, 15, ''),
(8240, 827, 17, 5, ''),
(8241, 828, 1, 5, ''),
(8242, 828, 2, 5, ''),
(8243, 828, 5, 15, ''),
(8244, 828, 7, 15, ''),
(8245, 828, 8, 5, ''),
(8246, 828, 10, 5, ''),
(8247, 828, 12, 15, ''),
(8248, 828, 14, 15, ''),
(8249, 828, 15, 15, ''),
(8250, 828, 17, 5, ''),
(8251, 829, 1, 5, ''),
(8252, 829, 2, 5, ''),
(8253, 829, 5, 15, ''),
(8254, 829, 7, 15, ''),
(8255, 829, 8, 5, ''),
(8256, 829, 10, 5, ''),
(8257, 829, 12, 15, ''),
(8258, 829, 14, 15, ''),
(8259, 829, 15, 15, ''),
(8260, 829, 17, 5, ''),
(8261, 830, 1, 5, ''),
(8262, 830, 2, 0, 'agent is blunt sometimes while talking about  refer & earn'),
(8263, 830, 5, 15, ''),
(8264, 830, 7, 15, ''),
(8265, 830, 8, 5, ''),
(8266, 830, 10, 5, ''),
(8267, 830, 12, 15, ''),
(8268, 830, 14, 15, ''),
(8269, 830, 15, 15, ''),
(8270, 830, 17, 5, ''),
(8271, 831, 1, 5, ''),
(8272, 831, 2, 5, ''),
(8273, 831, 5, 15, ''),
(8274, 831, 7, 15, ''),
(8275, 831, 8, 5, ''),
(8276, 831, 10, 5, ''),
(8277, 831, 12, 15, ''),
(8278, 831, 14, 15, ''),
(8279, 831, 15, 15, ''),
(8280, 831, 17, 5, ''),
(8281, 832, 1, 5, ''),
(8282, 832, 2, 5, ''),
(8283, 832, 5, 15, ''),
(8284, 832, 7, 15, ''),
(8285, 832, 8, 5, ''),
(8286, 832, 10, 5, ''),
(8287, 832, 12, 15, ''),
(8288, 832, 14, 15, ''),
(8289, 832, 15, 15, ''),
(8290, 832, 17, 5, ''),
(8291, 833, 1, 5, ''),
(8292, 833, 2, 5, ''),
(8293, 833, 5, 15, ''),
(8294, 833, 7, 15, ''),
(8295, 833, 8, 5, ''),
(8296, 833, 10, 5, ''),
(8297, 833, 12, 15, ''),
(8298, 833, 14, 15, ''),
(8299, 833, 15, 15, ''),
(8300, 833, 17, 5, ''),
(8301, 834, 1, 0, 'Assurance for help is missing'),
(8302, 834, 2, 5, ''),
(8303, 834, 5, 15, ''),
(8304, 834, 7, 15, ''),
(8305, 834, 8, 5, ''),
(8306, 834, 10, 5, ''),
(8307, 834, 12, 15, ''),
(8308, 834, 14, 15, ''),
(8309, 834, 15, 15, ''),
(8310, 834, 17, 5, ''),
(8311, 835, 1, 0, 'Assurance for help is missing'),
(8312, 835, 2, 5, ''),
(8313, 835, 5, 15, ''),
(8314, 835, 7, 15, ''),
(8315, 835, 8, 5, ''),
(8316, 835, 10, 0, 'Observed unnecessary hold during conversation'),
(8317, 835, 12, 15, ''),
(8318, 835, 14, 15, ''),
(8319, 835, 15, 15, ''),
(8320, 835, 17, 5, ''),
(8321, 836, 1, 5, ''),
(8322, 836, 2, 5, ''),
(8323, 836, 5, 15, ''),
(8324, 836, 7, 0, 'proper work flow not followed(customer called on 21st December  & agreed for new sales but ticket was pending & moved to new sales on 23rd December)'),
(8325, 836, 8, 5, ''),
(8326, 836, 10, 5, ''),
(8327, 836, 12, 15, ''),
(8328, 836, 14, 15, ''),
(8329, 836, 15, 15, ''),
(8330, 836, 17, 5, ''),
(8331, 837, 1, 5, ''),
(8332, 837, 2, 5, ''),
(8333, 837, 5, 15, ''),
(8334, 837, 7, 15, ''),
(8335, 837, 8, 5, ''),
(8336, 837, 10, 5, ''),
(8337, 837, 12, 15, ''),
(8338, 837, 14, 0, 'wrong calling number mentioned in notes'),
(8339, 837, 15, 15, ''),
(8340, 837, 17, 5, ''),
(8341, 838, 1, 5, ''),
(8342, 838, 2, 5, ''),
(8343, 838, 5, 15, ''),
(8344, 838, 7, 15, ''),
(8345, 838, 8, 5, ''),
(8346, 838, 10, 5, ''),
(8347, 838, 12, 15, ''),
(8348, 838, 14, 15, ''),
(8349, 838, 15, 15, ''),
(8350, 838, 17, 5, ''),
(8351, 839, 1, 5, ''),
(8352, 839, 2, 5, ''),
(8353, 839, 5, 15, ''),
(8354, 839, 7, 15, ''),
(8355, 839, 8, 5, ''),
(8356, 839, 10, 5, ''),
(8357, 839, 12, 15, ''),
(8358, 839, 14, 15, ''),
(8359, 839, 15, 15, ''),
(8360, 839, 17, 5, ''),
(8361, 840, 1, 0, 'Observed lack of assurance\r\n'),
(8362, 840, 2, 5, ''),
(8363, 840, 5, 15, ''),
(8364, 840, 7, 15, ''),
(8365, 840, 8, 0, 'Additional effort is missing( customer asked about class 11 live class & question box- could ask her whether she has completed all the existing tutorials or not & continue the conversation accordingly)'),
(8366, 840, 10, 5, ''),
(8367, 840, 12, 15, ''),
(8368, 840, 14, 15, ''),
(8369, 840, 15, 15, ''),
(8370, 840, 17, 5, ''),
(8371, 841, 1, 5, ''),
(8372, 841, 2, 0, 'Observed interruption while asking about registered number'),
(8373, 841, 5, 15, ''),
(8374, 841, 7, 15, ''),
(8375, 841, 8, 5, ''),
(8376, 841, 10, 5, ''),
(8377, 841, 12, 15, ''),
(8378, 841, 14, 15, ''),
(8379, 841, 15, 15, ''),
(8380, 841, 17, 5, ''),
(8381, 842, 1, 5, ''),
(8382, 842, 2, 5, ''),
(8383, 842, 5, 15, ''),
(8384, 842, 7, 15, ''),
(8385, 842, 8, 5, ''),
(8386, 842, 10, 5, ''),
(8387, 842, 12, 15, ''),
(8388, 842, 14, 15, ''),
(8389, 842, 15, 15, ''),
(8390, 842, 17, 5, ''),
(8391, 843, 1, 5, ''),
(8392, 843, 2, 5, ''),
(8393, 843, 5, 15, ''),
(8394, 843, 7, 15, ''),
(8395, 843, 8, 5, ''),
(8396, 843, 10, 5, ''),
(8397, 843, 12, 15, ''),
(8398, 843, 14, 15, ''),
(8399, 843, 15, 15, ''),
(8400, 843, 17, 5, ''),
(8401, 844, 1, 5, ''),
(8402, 844, 2, 5, ''),
(8403, 844, 5, 15, ''),
(8404, 844, 7, 15, ''),
(8405, 844, 8, 0, 'Parents asked if there is any facility where student can give written test- not informed her about the upcoming feature(preparatory exam).'),
(8406, 844, 10, 0, 'Observed unnecessary paused while set up call back'),
(8407, 844, 12, 15, ''),
(8408, 844, 14, 15, ''),
(8409, 844, 15, 15, ''),
(8410, 844, 17, 5, ''),
(8411, 845, 1, 5, ''),
(8412, 845, 2, 5, ''),
(8413, 845, 5, 15, ''),
(8414, 845, 7, 15, ''),
(8415, 845, 8, 5, ''),
(8416, 845, 10, 5, ''),
(8417, 845, 12, 15, ''),
(8418, 845, 14, 15, ''),
(8419, 845, 15, 15, ''),
(8420, 845, 17, 5, ''),
(8421, 846, 1, 5, ''),
(8422, 846, 2, 0, 'Observed lack of energy in the call'),
(8423, 846, 5, 15, ''),
(8424, 846, 7, 15, ''),
(8425, 846, 8, 5, ''),
(8426, 846, 10, 0, 'Observed Unnecessary paused while informing about app features\r\n '),
(8427, 846, 12, 15, ''),
(8428, 846, 14, 15, ''),
(8429, 846, 15, 15, ''),
(8430, 846, 17, 5, ''),
(8431, 847, 1, 0, 'Assurance for help is missing'),
(8432, 847, 2, 5, ''),
(8433, 847, 5, 15, ''),
(8434, 847, 7, 15, ''),
(8435, 847, 8, 5, ''),
(8436, 847, 10, 5, ''),
(8437, 847, 12, 15, ''),
(8438, 847, 14, 15, ''),
(8439, 847, 15, 15, ''),
(8440, 847, 17, 5, ''),
(8441, 848, 1, 5, ''),
(8442, 848, 2, 5, ''),
(8443, 848, 5, 15, ''),
(8444, 848, 7, 15, ''),
(8445, 848, 8, 0, 'Class not confirmed  at the time of payment confirmation'),
(8446, 848, 10, 5, ''),
(8447, 848, 12, 15, ''),
(8448, 848, 14, 15, ''),
(8449, 848, 15, 15, ''),
(8450, 848, 17, 5, ''),
(8451, 849, 1, 5, ''),
(8452, 849, 2, 5, ''),
(8453, 849, 5, 15, ''),
(8454, 849, 7, 15, ''),
(8455, 849, 8, 5, ''),
(8456, 849, 10, 5, ''),
(8457, 849, 12, 15, ''),
(8458, 849, 14, 15, ''),
(8459, 849, 15, 15, ''),
(8460, 849, 17, 5, ''),
(8461, 850, 1, 5, ''),
(8462, 850, 2, 5, ''),
(8463, 850, 5, 15, ''),
(8464, 850, 7, 15, ''),
(8465, 850, 8, 5, ''),
(8466, 850, 10, 5, ''),
(8467, 850, 12, 15, ''),
(8468, 850, 14, 0, 'source type wrongly captured( customer came to know about Tutopia as there was some seminar from Tutopia in her school- captured as friends/colleagues)'),
(8469, 850, 15, 15, ''),
(8470, 850, 17, 5, ''),
(8471, 851, 1, 5, ''),
(8472, 851, 2, 5, ''),
(8473, 851, 5, 15, ''),
(8474, 851, 7, 15, ''),
(8475, 851, 8, 5, ''),
(8476, 851, 10, 5, ''),
(8477, 851, 12, 15, ''),
(8478, 851, 14, 15, ''),
(8479, 851, 15, 15, ''),
(8480, 851, 17, 5, ''),
(8481, 852, 1, 0, 'Assurance for help is missing'),
(8482, 852, 2, 5, ''),
(8483, 852, 5, 15, ''),
(8484, 852, 7, 0, 'Customer asked if she can use our app in laptop or desktop- agent informed him that our technical team is working on it & it will start soon'),
(8485, 852, 8, 5, ''),
(8486, 852, 10, 5, ''),
(8487, 852, 12, 15, ''),
(8488, 852, 14, 15, ''),
(8489, 852, 15, 15, ''),
(8490, 852, 17, 5, ''),
(8491, 853, 1, 5, ''),
(8492, 853, 2, 5, ''),
(8493, 853, 5, 15, ''),
(8494, 853, 7, 15, ''),
(8495, 853, 8, 5, ''),
(8496, 853, 10, 5, ''),
(8497, 853, 12, 15, ''),
(8498, 853, 14, 15, ''),
(8499, 853, 15, 15, ''),
(8500, 853, 17, 5, ''),
(8501, 854, 1, 5, ''),
(8502, 854, 2, 5, ''),
(8503, 854, 5, 15, ''),
(8504, 854, 7, 15, ''),
(8505, 854, 8, 0, 'Additional info is missing- could inform about upcoming features of the app, could inform about the number of registered customer in our app as customer is not aware of Tutopia app & this info could create a positive impact.'),
(8506, 854, 10, 5, ''),
(8507, 854, 12, 15, ''),
(8508, 854, 14, 15, ''),
(8509, 854, 15, 15, ''),
(8510, 854, 17, 5, ''),
(8511, 855, 1, 5, ''),
(8512, 855, 2, 5, ''),
(8513, 855, 5, 15, ''),
(8514, 855, 7, 0, 'Resolution is not proper(FMC call- not helped to fill up profile on call)\r\n'),
(8515, 855, 8, 5, ''),
(8516, 855, 10, 5, ''),
(8517, 855, 12, 15, ''),
(8518, 855, 14, 0, 'One shot payment-FMC day didn\'t mention properly also in notes mentioned that \"Informed how to call us and that we will call on DAY 3\"'),
(8519, 855, 15, 15, ''),
(8520, 855, 17, 5, ''),
(8521, 856, 1, 5, ''),
(8522, 856, 2, 5, ''),
(8523, 856, 5, 15, ''),
(8524, 856, 7, 0, 'Student informed that she is unable to fill up PIN code at the time of profile filled up- didn\'t give any response on her query & move to next question'),
(8525, 856, 8, 5, ''),
(8526, 856, 10, 5, ''),
(8527, 856, 12, 15, ''),
(8528, 856, 14, 15, ''),
(8529, 856, 15, 15, ''),
(8530, 856, 17, 5, ''),
(8531, 857, 1, 5, ''),
(8532, 857, 2, 5, ''),
(8533, 857, 5, 15, ''),
(8534, 857, 7, 0, 'Resolution is not proper( Call has been disconnected at the middle of conversation(FMC call)-call back not done & on day 3 customer didn\'t respond.'),
(8535, 857, 8, 5, ''),
(8536, 857, 10, 5, ''),
(8537, 857, 12, 15, ''),
(8538, 857, 14, 0, 'proper FMC notes pattern not followed(not mentioned FMC day)'),
(8539, 857, 15, 15, ''),
(8540, 857, 17, 5, ''),
(8541, 858, 1, 5, ''),
(8542, 858, 2, 0, 'Guardian asked the purpose of calling- agent didn\'t respond on that & moved to the next topic'),
(8543, 858, 5, 15, ''),
(8544, 858, 7, 15, ''),
(8545, 858, 8, 5, ''),
(8546, 858, 10, 5, ''),
(8547, 858, 12, 15, ''),
(8548, 858, 14, 15, ''),
(8549, 858, 15, 15, ''),
(8550, 858, 17, 5, ''),
(8551, 859, 1, 5, ''),
(8552, 859, 2, 5, ''),
(8553, 859, 5, 15, ''),
(8554, 859, 7, 15, ''),
(8555, 859, 8, 5, ''),
(8556, 859, 10, 0, 'Observed unnecessary paused while informing about counselling session also at the end of the call'),
(8557, 859, 12, 15, ''),
(8558, 859, 14, 15, ''),
(8559, 859, 15, 15, ''),
(8560, 859, 17, 5, ''),
(8561, 860, 1, 5, ''),
(8562, 860, 2, 5, ''),
(8563, 860, 5, 15, ''),
(8564, 860, 7, 15, ''),
(8565, 860, 8, 5, ''),
(8566, 860, 10, 5, ''),
(8567, 860, 12, 15, ''),
(8568, 860, 14, 15, ''),
(8569, 860, 15, 15, ''),
(8570, 860, 17, 5, ''),
(8571, 861, 1, 0, 'Proper assurance missing( customer asked about answer of the question which he has asked in the question box- unable to give him proper assurance)'),
(8572, 861, 2, 5, ''),
(8573, 861, 5, 15, ''),
(8574, 861, 7, 15, ''),
(8575, 861, 8, 5, ''),
(8576, 861, 10, 5, ''),
(8577, 861, 12, 15, ''),
(8578, 861, 14, 15, ''),
(8579, 861, 15, 15, ''),
(8580, 861, 17, 5, ''),
(8581, 862, 1, 5, ''),
(8582, 862, 2, 0, 'Communication tone is not proper with customer'),
(8583, 862, 5, 15, ''),
(8584, 862, 7, 15, ''),
(8585, 862, 8, 5, ''),
(8586, 862, 10, 5, ''),
(8587, 862, 12, 15, ''),
(8588, 862, 14, 15, ''),
(8589, 862, 15, 15, ''),
(8590, 862, 17, 5, ''),
(8591, 863, 1, 5, ''),
(8592, 863, 2, 5, ''),
(8593, 863, 5, 15, ''),
(8594, 863, 7, 15, ''),
(8595, 863, 8, 5, ''),
(8596, 863, 10, 5, ''),
(8597, 863, 12, 15, ''),
(8598, 863, 14, 15, ''),
(8599, 863, 15, 15, ''),
(8600, 863, 17, 5, ''),
(8601, 864, 1, 5, ''),
(8602, 864, 2, 5, ''),
(8603, 864, 5, 15, ''),
(8604, 864, 7, 0, 'Payment details not confirmed properly(subscription has been confirmed only for class 10, but payment details confirmed for class 9 to 10)'),
(8605, 864, 8, 5, ''),
(8606, 864, 10, 5, ''),
(8607, 864, 12, 15, ''),
(8608, 864, 14, 15, ''),
(8609, 864, 15, 15, ''),
(8610, 864, 17, 5, ''),
(8611, 865, 1, 5, ''),
(8612, 865, 2, 5, ''),
(8613, 865, 5, 15, ''),
(8614, 865, 7, 15, ''),
(8615, 865, 8, 5, ''),
(8616, 865, 10, 5, ''),
(8617, 865, 12, 15, ''),
(8618, 865, 14, 15, ''),
(8619, 865, 15, 15, ''),
(8620, 865, 17, 5, ''),
(8621, 866, 1, 5, ''),
(8622, 866, 2, 5, ''),
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(8624, 866, 7, 15, ''),
(8625, 866, 8, 5, ''),
(8626, 866, 10, 5, ''),
(8627, 866, 12, 15, ''),
(8628, 866, 14, 15, ''),
(8629, 866, 15, 15, ''),
(8630, 866, 17, 5, ''),
(8631, 867, 1, 5, ''),
(8632, 867, 2, 5, ''),
(8633, 867, 5, 15, ''),
(8634, 867, 7, 15, ''),
(8635, 867, 8, 5, ''),
(8636, 867, 10, 5, ''),
(8637, 867, 12, 15, ''),
(8638, 867, 14, 15, ''),
(8639, 867, 15, 15, ''),
(8640, 867, 17, 5, ''),
(8641, 868, 1, 5, ''),
(8642, 868, 2, 5, ''),
(8643, 868, 5, 15, ''),
(8644, 868, 7, 15, ''),
(8645, 868, 8, 5, ''),
(8646, 868, 10, 5, ''),
(8647, 868, 12, 15, ''),
(8648, 868, 14, 15, ''),
(8649, 868, 15, 15, ''),
(8650, 868, 17, 5, ''),
(8651, 869, 1, 5, ''),
(8652, 869, 2, 5, ''),
(8653, 869, 5, 15, ''),
(8654, 869, 7, 0, 'payment details not confirmed properly(  student has already purchased class 8 & 9 at RS 3540 & then purchased class 10-12 at RS 15930 & confirmed the same to customer as per the bill which is not proper)'),
(8655, 869, 8, 5, ''),
(8656, 869, 10, 5, ''),
(8657, 869, 12, 15, ''),
(8658, 869, 14, 15, ''),
(8659, 869, 15, 15, ''),
(8660, 869, 17, 5, ''),
(8661, 870, 1, 5, ''),
(8662, 870, 2, 5, ''),
(8663, 870, 5, 15, ''),
(8664, 870, 7, 15, ''),
(8665, 870, 8, 5, ''),
(8666, 870, 10, 5, ''),
(8667, 870, 12, 15, ''),
(8668, 870, 14, 15, ''),
(8669, 870, 15, 15, ''),
(8670, 870, 17, 5, ''),
(8671, 871, 1, 5, ''),
(8672, 871, 2, 5, ''),
(8673, 871, 5, 15, ''),
(8674, 871, 7, 15, ''),
(8675, 871, 8, 5, ''),
(8676, 871, 10, 5, ''),
(8677, 871, 12, 15, ''),
(8678, 871, 14, 15, ''),
(8679, 871, 15, 15, ''),
(8680, 871, 17, 5, ''),
(8681, 872, 1, 0, 'customer asked how the whole chapter can be completed within 3-4 mins video that we have provided in our app- didn\'t give any assurance regarding this issue.'),
(8682, 872, 2, 5, ''),
(8683, 872, 5, 15, ''),
(8684, 872, 7, 15, ''),
(8685, 872, 8, 0, 'As customer was not getting confidence about the content in our app -we could inform him that how many customers have  already using our app also there are many students who are reading from our app only etc)'),
(8686, 872, 10, 5, ''),
(8687, 872, 12, 15, ''),
(8688, 872, 14, 15, ''),
(8689, 872, 15, 15, ''),
(8690, 872, 17, 5, ''),
(8691, 873, 1, 5, ''),
(8692, 873, 2, 5, ''),
(8693, 873, 5, 15, ''),
(8694, 873, 7, 0, 'End to end resolution not given to the customer(Paid Customer called us as he is unable to watch video- agent did the basic troubleshooting & asked to reinstall the app but as customer\'s internet was not working while on call, agent informed him the process & closed the call but didn\'t call back the student to ask if she is able to watch videos or not & as a result customer called us again for the same issue)'),
(8695, 873, 8, 5, ''),
(8696, 873, 10, 5, ''),
(8697, 873, 12, 15, ''),
(8698, 873, 14, 15, ''),
(8699, 873, 15, 15, ''),
(8700, 873, 17, 5, ''),
(8701, 874, 1, 5, ''),
(8702, 874, 2, 5, ''),
(8703, 874, 5, 15, ''),
(8704, 874, 7, 15, ''),
(8705, 874, 8, 5, ''),
(8706, 874, 10, 5, ''),
(8707, 874, 12, 15, ''),
(8708, 874, 14, 15, ''),
(8709, 874, 15, 15, ''),
(8710, 874, 17, 5, ''),
(8711, 875, 1, 5, ''),
(8712, 875, 2, 5, ''),
(8713, 875, 5, 15, ''),
(8714, 875, 7, 15, ''),
(8715, 875, 8, 5, ''),
(8716, 875, 10, 5, ''),
(8717, 875, 12, 15, ''),
(8718, 875, 14, 15, ''),
(8719, 875, 15, 15, ''),
(8720, 875, 17, 5, ''),
(8721, 876, 1, 5, ''),
(8722, 876, 2, 5, ''),
(8723, 876, 5, 15, ''),
(8724, 876, 7, 15, ''),
(8725, 876, 8, 5, ''),
(8726, 876, 10, 5, ''),
(8727, 876, 12, 15, ''),
(8728, 876, 14, 15, ''),
(8729, 876, 15, 15, ''),
(8730, 876, 17, 5, ''),
(8731, 877, 1, 5, ''),
(8732, 877, 2, 0, 'Observed lack of energy in the call\r\nLack of concentration when informed about Q &A & informed guardian about the next day\'s task\r\n'),
(8733, 877, 5, 15, ''),
(8734, 877, 7, 15, ''),
(8735, 877, 8, 5, ''),
(8736, 877, 10, 5, ''),
(8737, 877, 12, 15, ''),
(8738, 877, 14, 15, ''),
(8739, 877, 15, 15, ''),
(8740, 877, 17, 5, ''),
(8741, 878, 1, 5, ''),
(8742, 878, 2, 5, ''),
(8743, 878, 5, 15, ''),
(8744, 878, 7, 15, ''),
(8745, 878, 8, 5, ''),
(8746, 878, 10, 5, '');
INSERT INTO `audit_values` (`id`, `audit_id`, `matrix_id`, `weightage`, `comments`) VALUES
(8747, 878, 12, 15, ''),
(8748, 878, 14, 15, ''),
(8749, 878, 15, 15, ''),
(8750, 878, 17, 5, ''),
(8751, 879, 1, 5, ''),
(8752, 879, 2, 5, ''),
(8753, 879, 5, 15, ''),
(8754, 879, 7, 15, ''),
(8755, 879, 8, 5, ''),
(8756, 879, 10, 5, ''),
(8757, 879, 12, 15, ''),
(8758, 879, 14, 15, ''),
(8759, 879, 15, 15, ''),
(8760, 879, 17, 5, ''),
(8761, 880, 1, 5, ''),
(8762, 880, 2, 5, ''),
(8763, 880, 5, 15, ''),
(8764, 880, 7, 15, ''),
(8765, 880, 8, 0, 'didn\'t show any additional effort to convince customer for new sales'),
(8766, 880, 10, 5, ''),
(8767, 880, 12, 15, ''),
(8768, 880, 14, 15, ''),
(8769, 880, 15, 0, 'CSAT pitch is missing'),
(8770, 880, 17, 5, ''),
(8771, 881, 1, 5, ''),
(8772, 881, 2, 5, ''),
(8773, 881, 5, 0, 'didn\'t confirm from customer if we can help him any other way or not'),
(8774, 881, 7, 15, ''),
(8775, 881, 8, 5, ''),
(8776, 881, 10, 5, ''),
(8777, 881, 12, 15, ''),
(8778, 881, 14, 15, ''),
(8779, 881, 15, 0, 'CSAT pitch is missing'),
(8780, 881, 17, 5, ''),
(8781, 882, 1, 5, ''),
(8782, 882, 2, 5, ''),
(8783, 882, 5, 15, ''),
(8784, 882, 7, 15, ''),
(8785, 882, 8, 5, ''),
(8786, 882, 10, 0, 'observed unnecessary paused when informing about live class & counselling session'),
(8787, 882, 12, 15, ''),
(8788, 882, 14, 15, ''),
(8789, 882, 15, 15, ''),
(8790, 882, 17, 5, ''),
(8791, 883, 1, 5, ''),
(8792, 883, 2, 5, ''),
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(8794, 883, 7, 15, ''),
(8795, 883, 8, 5, ''),
(8796, 883, 10, 5, ''),
(8797, 883, 12, 15, ''),
(8798, 883, 14, 15, ''),
(8799, 883, 15, 15, ''),
(8800, 883, 17, 5, ''),
(8801, 884, 1, 5, ''),
(8802, 884, 2, 5, ''),
(8803, 884, 5, 0, 'Didn\'t ask the customer if we can help the customer in any other way or not'),
(8804, 884, 7, 15, ''),
(8805, 884, 8, 5, ''),
(8806, 884, 10, 5, ''),
(8807, 884, 12, 0, 'Closing is missing'),
(8808, 884, 14, 15, ''),
(8809, 884, 15, 15, ''),
(8810, 884, 17, 5, ''),
(8811, 885, 1, 5, ''),
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(8820, 885, 17, 5, ''),
(8821, 886, 1, 5, ''),
(8822, 886, 2, 5, ''),
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(8826, 886, 10, 5, ''),
(8827, 886, 12, 15, ''),
(8828, 886, 14, 15, ''),
(8829, 886, 15, 15, ''),
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(8831, 887, 1, 5, ''),
(8832, 887, 2, 5, ''),
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(8835, 887, 8, 5, ''),
(8836, 887, 10, 5, ''),
(8837, 887, 12, 15, ''),
(8838, 887, 14, 15, ''),
(8839, 887, 15, 15, ''),
(8840, 887, 17, 0, 'not following up the ticket timely'),
(8841, 888, 1, 5, ''),
(8842, 888, 2, 5, ''),
(8843, 888, 5, 15, ''),
(8844, 888, 7, 15, ''),
(8845, 888, 8, 5, ''),
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(8855, 889, 8, 5, ''),
(8856, 889, 10, 5, ''),
(8857, 889, 12, 15, ''),
(8858, 889, 14, 0, 'incomplete information updated in notes(student\'s class has wrongly updated from our end(class 8)- not mentioned in notes'),
(8859, 889, 15, 15, ''),
(8860, 889, 17, 5, ''),
(8861, 890, 1, 5, ''),
(8862, 890, 2, 5, ''),
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(8877, 891, 12, 0, 'opening as a mentor is missing'),
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(8915, 895, 8, 5, ''),
(8916, 895, 10, 5, ''),
(8917, 895, 12, 15, ''),
(8918, 895, 14, 15, ''),
(8919, 895, 15, 15, ''),
(8920, 895, 17, 5, ''),
(8921, 896, 1, 5, ''),
(8922, 896, 2, 5, ''),
(8923, 896, 5, 15, ''),
(8924, 896, 7, 15, ''),
(8925, 896, 8, 5, ''),
(8926, 896, 10, 5, ''),
(8927, 896, 12, 15, ''),
(8928, 896, 14, 15, ''),
(8929, 896, 15, 15, ''),
(8930, 896, 17, 5, ''),
(8931, 897, 1, 5, ''),
(8932, 897, 2, 0, 'Customer called us for subscription issue- observed lack of confidence while convincing customer'),
(8933, 897, 5, 15, ''),
(8934, 897, 7, 15, ''),
(8935, 897, 8, 5, ''),
(8936, 897, 10, 5, ''),
(8937, 897, 12, 15, ''),
(8938, 897, 14, 0, 'short description should be \"Subscription activation issue\"'),
(8939, 897, 15, 15, ''),
(8940, 897, 17, 5, ''),
(8941, 898, 1, 5, ''),
(8942, 898, 2, 5, ''),
(8943, 898, 5, 15, ''),
(8944, 898, 7, 15, ''),
(8945, 898, 8, 5, ''),
(8946, 898, 10, 5, ''),
(8947, 898, 12, 15, ''),
(8948, 898, 14, 15, ''),
(8949, 898, 15, 15, ''),
(8950, 898, 17, 5, ''),
(8951, 899, 1, 5, ''),
(8952, 899, 2, 0, 'Observed lack of energy in the call'),
(8953, 899, 5, 15, ''),
(8954, 899, 7, 15, ''),
(8955, 899, 8, 5, ''),
(8956, 899, 10, 5, ''),
(8957, 899, 12, 15, ''),
(8958, 899, 14, 15, ''),
(8959, 899, 15, 15, ''),
(8960, 899, 17, 5, ''),
(8961, 900, 1, 5, ''),
(8962, 900, 2, 0, 'Observed lack of energy \r\nObserved lack of attentiveness while informing Refer & Earn\r\n'),
(8963, 900, 5, 15, ''),
(8964, 900, 7, 15, ''),
(8965, 900, 8, 5, ''),
(8966, 900, 10, 5, ''),
(8967, 900, 12, 15, ''),
(8968, 900, 14, 15, ''),
(8969, 900, 15, 15, ''),
(8970, 900, 17, 5, ''),
(8971, 901, 1, 5, ''),
(8972, 901, 2, 5, ''),
(8973, 901, 5, 15, ''),
(8974, 901, 7, 15, ''),
(8975, 901, 8, 5, ''),
(8976, 901, 10, 5, ''),
(8977, 901, 12, 15, ''),
(8978, 901, 14, 15, ''),
(8979, 901, 15, 15, ''),
(8980, 901, 17, 5, ''),
(8981, 902, 1, 5, ''),
(8982, 902, 2, 5, ''),
(8983, 902, 5, 15, ''),
(8984, 902, 7, 15, ''),
(8985, 902, 8, 0, 'Not informed about study graph also didn\'t inform about helpdesk for additional help'),
(8986, 902, 10, 5, ''),
(8987, 902, 12, 15, ''),
(8988, 902, 14, 15, ''),
(8989, 902, 15, 15, ''),
(8990, 902, 17, 5, ''),
(8991, 903, 1, 5, ''),
(8992, 903, 2, 5, ''),
(8993, 903, 5, 15, ''),
(8994, 903, 7, 15, ''),
(8995, 903, 8, 5, ''),
(8996, 903, 10, 5, ''),
(8997, 903, 12, 15, ''),
(8998, 903, 14, 15, ''),
(8999, 903, 15, 15, ''),
(9000, 903, 17, 5, ''),
(9001, 904, 1, 5, ''),
(9002, 904, 2, 5, ''),
(9003, 904, 5, 15, ''),
(9004, 904, 7, 15, ''),
(9005, 904, 8, 5, ''),
(9006, 904, 10, 5, ''),
(9007, 904, 12, 15, ''),
(9008, 904, 14, 15, ''),
(9009, 904, 15, 15, ''),
(9010, 904, 17, 5, ''),
(9011, 905, 1, 5, ''),
(9012, 905, 2, 0, 'Communication Tone is not proper(it sounds like script reading)'),
(9013, 905, 5, 15, ''),
(9014, 905, 7, 15, ''),
(9015, 905, 8, 5, ''),
(9016, 905, 10, 0, 'Observed unnecessary paused before giving assurance for help'),
(9017, 905, 12, 15, ''),
(9018, 905, 14, 15, ''),
(9019, 905, 15, 15, ''),
(9020, 905, 17, 5, ''),
(9021, 906, 1, 5, ''),
(9022, 906, 2, 5, ''),
(9023, 906, 5, 15, ''),
(9024, 906, 7, 15, ''),
(9025, 906, 8, 5, ''),
(9026, 906, 10, 5, ''),
(9027, 906, 12, 15, ''),
(9028, 906, 14, 15, ''),
(9029, 906, 15, 15, ''),
(9030, 906, 17, 5, ''),
(9031, 907, 1, 5, ''),
(9032, 907, 2, 0, 'Observed lack of Empathy during the conversation of live class\r\nCommunication Tone is not proper'),
(9033, 907, 5, 15, ''),
(9034, 907, 7, 15, ''),
(9035, 907, 8, 5, ''),
(9036, 907, 10, 5, ''),
(9037, 907, 12, 15, ''),
(9038, 907, 14, 15, ''),
(9039, 907, 15, 15, ''),
(9040, 907, 17, 5, ''),
(9041, 908, 1, 5, ''),
(9042, 908, 2, 5, ''),
(9043, 908, 5, 15, ''),
(9044, 908, 7, 15, ''),
(9045, 908, 8, 5, ''),
(9046, 908, 10, 5, ''),
(9047, 908, 12, 15, ''),
(9048, 908, 14, 15, ''),
(9049, 908, 15, 15, ''),
(9050, 908, 17, 5, ''),
(9051, 909, 1, 5, ''),
(9052, 909, 2, 5, ''),
(9053, 909, 5, 15, ''),
(9054, 909, 7, 15, ''),
(9055, 909, 8, 5, ''),
(9056, 909, 10, 5, ''),
(9057, 909, 12, 15, ''),
(9058, 909, 14, 15, ''),
(9059, 909, 15, 15, ''),
(9060, 909, 17, 5, ''),
(9061, 910, 1, 5, ''),
(9062, 910, 2, 5, ''),
(9063, 910, 5, 15, ''),
(9064, 910, 7, 15, ''),
(9065, 910, 8, 5, ''),
(9066, 910, 10, 5, ''),
(9067, 910, 12, 15, ''),
(9068, 910, 14, 15, ''),
(9069, 910, 15, 15, ''),
(9070, 910, 17, 5, ''),
(9071, 911, 1, 5, ''),
(9072, 911, 2, 5, ''),
(9073, 911, 5, 15, ''),
(9074, 911, 7, 15, ''),
(9075, 911, 8, 5, ''),
(9076, 911, 10, 0, 'Observed unnecessary paused during call'),
(9077, 911, 12, 15, ''),
(9078, 911, 14, 15, ''),
(9079, 911, 15, 15, ''),
(9080, 911, 17, 5, ''),
(9081, 912, 1, 5, ''),
(9082, 912, 2, 5, ''),
(9083, 912, 5, 15, ''),
(9084, 912, 7, 15, ''),
(9085, 912, 8, 5, ''),
(9086, 912, 10, 5, ''),
(9087, 912, 12, 15, ''),
(9088, 912, 14, 0, 'wrong customer details updated in notes'),
(9089, 912, 15, 15, ''),
(9090, 912, 17, 0, 'wrong class updated for the customer which is clearly an instance of negligence in work'),
(9091, 913, 1, 0, 'Assurance for help is missing\r\n'),
(9092, 913, 2, 0, 'Repeat: Observed repetition during asking the source type'),
(9093, 913, 5, 15, ''),
(9094, 913, 7, 15, ''),
(9095, 913, 8, 5, ''),
(9096, 913, 10, 5, ''),
(9097, 913, 12, 15, ''),
(9098, 913, 14, 15, ''),
(9099, 913, 15, 15, ''),
(9100, 913, 17, 5, ''),
(9101, 914, 1, 0, 'Assurance for help is missing\r\n'),
(9102, 914, 2, 0, 'observed match pace(not giving spoke to the customer for speaking)'),
(9103, 914, 5, 15, ''),
(9104, 914, 7, 15, ''),
(9105, 914, 8, 5, ''),
(9106, 914, 10, 5, ''),
(9107, 914, 12, 15, ''),
(9108, 914, 14, 15, ''),
(9109, 914, 15, 15, ''),
(9110, 914, 17, 5, ''),
(9111, 915, 1, 5, ''),
(9112, 915, 2, 5, ''),
(9113, 915, 5, 15, ''),
(9114, 915, 7, 15, ''),
(9115, 915, 8, 0, 'didn\'t inform about Refer & Earn '),
(9116, 915, 10, 5, ''),
(9117, 915, 12, 15, ''),
(9118, 915, 14, 15, ''),
(9119, 915, 15, 15, ''),
(9120, 915, 17, 5, ''),
(9121, 916, 1, 5, ''),
(9122, 916, 2, 5, ''),
(9123, 916, 5, 15, ''),
(9124, 916, 7, 15, ''),
(9125, 916, 8, 5, ''),
(9126, 916, 10, 5, ''),
(9127, 916, 12, 15, ''),
(9128, 916, 14, 15, ''),
(9129, 916, 15, 15, ''),
(9130, 916, 17, 5, ''),
(9131, 917, 1, 5, ''),
(9132, 917, 2, 0, 'Observed inattentiveness when informed about live class\r\n'),
(9133, 917, 5, 15, ''),
(9134, 917, 7, 15, ''),
(9135, 917, 8, 5, ''),
(9136, 917, 10, 5, ''),
(9137, 917, 12, 15, ''),
(9138, 917, 14, 15, ''),
(9139, 917, 15, 0, 'CSAT pitch missing'),
(9140, 917, 17, 5, ''),
(9141, 918, 1, 5, ''),
(9142, 918, 2, 5, ''),
(9143, 918, 5, 15, ''),
(9144, 918, 7, 15, ''),
(9145, 918, 8, 5, ''),
(9146, 918, 10, 5, ''),
(9147, 918, 12, 15, ''),
(9148, 918, 14, 0, 'Notes is not proper( Payment details not captured in notes)'),
(9149, 918, 15, 15, ''),
(9150, 918, 17, 5, ''),
(9151, 919, 1, 5, ''),
(9152, 919, 2, 5, ''),
(9153, 919, 5, 15, ''),
(9154, 919, 7, 15, ''),
(9155, 919, 8, 0, 'Additional effort is missing(didn\'t show any additional effort to convince customer for new sales)'),
(9156, 919, 10, 5, ''),
(9157, 919, 12, 15, ''),
(9158, 919, 14, 15, ''),
(9159, 919, 15, 15, ''),
(9160, 919, 17, 5, ''),
(9161, 920, 1, 5, ''),
(9162, 920, 2, 5, ''),
(9163, 920, 5, 15, ''),
(9164, 920, 7, 15, ''),
(9165, 920, 8, 5, ''),
(9166, 920, 10, 5, ''),
(9167, 920, 12, 15, ''),
(9168, 920, 14, 15, ''),
(9169, 920, 15, 15, ''),
(9170, 920, 17, 5, ''),
(9171, 921, 1, 5, ''),
(9172, 921, 2, 5, ''),
(9173, 921, 5, 15, ''),
(9174, 921, 7, 15, ''),
(9175, 921, 8, 5, ''),
(9176, 921, 10, 5, ''),
(9177, 921, 12, 15, ''),
(9178, 921, 14, 0, 'Ticket raised under wrong category- it should be raised under New sales'),
(9179, 921, 15, 0, 'CSAT pitch is missing'),
(9180, 921, 17, 5, ''),
(9181, 922, 1, 5, ''),
(9182, 922, 2, 5, ''),
(9183, 922, 5, 15, ''),
(9184, 922, 7, 15, ''),
(9185, 922, 8, 5, ''),
(9186, 922, 10, 5, ''),
(9187, 922, 12, 15, ''),
(9188, 922, 14, 15, ''),
(9189, 922, 15, 15, ''),
(9190, 922, 17, 5, ''),
(9191, 923, 1, 5, ''),
(9192, 923, 2, 5, ''),
(9193, 923, 5, 15, ''),
(9194, 923, 7, 15, ''),
(9195, 923, 8, 5, ''),
(9196, 923, 10, 5, ''),
(9197, 923, 12, 15, ''),
(9198, 923, 14, 15, ''),
(9199, 923, 15, 15, ''),
(9200, 923, 17, 5, ''),
(9201, 924, 1, 0, 'Assurance for help is missing'),
(9202, 924, 2, 5, ''),
(9203, 924, 5, 15, ''),
(9204, 924, 7, 15, ''),
(9205, 924, 8, 5, ''),
(9206, 924, 10, 5, ''),
(9207, 924, 12, 0, 'Opening is not proper'),
(9208, 924, 14, 15, ''),
(9209, 924, 15, 15, ''),
(9210, 924, 17, 5, ''),
(9211, 925, 1, 0, 'Assurance for help is missing'),
(9212, 925, 2, 5, 'Observed lack of energy'),
(9213, 925, 5, 15, ''),
(9214, 925, 7, 15, ''),
(9215, 925, 8, 5, ''),
(9216, 925, 10, 5, ''),
(9217, 925, 12, 15, ''),
(9218, 925, 14, 15, ''),
(9219, 925, 15, 15, ''),
(9220, 925, 17, 5, ''),
(9221, 926, 1, 5, ''),
(9222, 926, 2, 0, 'Communication Tone is not proper(Its like script reading)'),
(9223, 926, 5, 15, ''),
(9224, 926, 7, 15, ''),
(9225, 926, 8, 5, ''),
(9226, 926, 10, 5, ''),
(9227, 926, 12, 15, ''),
(9228, 926, 14, 15, ''),
(9229, 926, 15, 15, ''),
(9230, 926, 17, 5, ''),
(9231, 927, 1, 5, ''),
(9232, 927, 2, 5, ''),
(9233, 927, 5, 15, ''),
(9234, 927, 7, 15, ''),
(9235, 927, 8, 5, ''),
(9236, 927, 10, 5, ''),
(9237, 927, 12, 15, ''),
(9238, 927, 14, 15, ''),
(9239, 927, 15, 15, ''),
(9240, 927, 17, 5, ''),
(9241, 928, 1, 5, ''),
(9242, 928, 2, 5, ''),
(9243, 928, 5, 15, ''),
(9244, 928, 7, 15, ''),
(9245, 928, 8, 5, ''),
(9246, 928, 10, 5, ''),
(9247, 928, 12, 15, ''),
(9248, 928, 14, 15, ''),
(9249, 928, 15, 15, ''),
(9250, 928, 17, 5, ''),
(9251, 929, 1, 0, 'Assurance for help missing'),
(9252, 929, 2, 0, 'observed stammering in the call'),
(9253, 929, 5, 15, ''),
(9254, 929, 7, 15, ''),
(9255, 929, 8, 5, ''),
(9256, 929, 10, 5, ''),
(9257, 929, 12, 15, ''),
(9258, 929, 14, 15, ''),
(9259, 929, 15, 15, ''),
(9260, 929, 17, 5, ''),
(9261, 930, 1, 5, ''),
(9262, 930, 2, 5, ''),
(9263, 930, 5, 0, 'didn\'t ask if we could help him any other way or not'),
(9264, 930, 7, 15, ''),
(9265, 930, 8, 5, ''),
(9266, 930, 10, 5, ''),
(9267, 930, 12, 15, ''),
(9268, 930, 14, 15, ''),
(9269, 930, 15, 15, ''),
(9270, 930, 17, 5, ''),
(9271, 931, 1, 5, ''),
(9272, 931, 2, 5, ''),
(9273, 931, 5, 15, ''),
(9274, 931, 7, 15, ''),
(9275, 931, 8, 5, ''),
(9276, 931, 10, 5, ''),
(9277, 931, 12, 15, ''),
(9278, 931, 14, 15, ''),
(9279, 931, 15, 15, ''),
(9280, 931, 17, 5, ''),
(9281, 932, 1, 5, ''),
(9282, 932, 2, 5, ''),
(9283, 932, 5, 15, ''),
(9284, 932, 7, 15, ''),
(9285, 932, 8, 5, ''),
(9286, 932, 10, 5, ''),
(9287, 932, 12, 15, ''),
(9288, 932, 14, 15, ''),
(9289, 932, 15, 15, ''),
(9290, 932, 17, 5, ''),
(9291, 933, 1, 5, ''),
(9292, 933, 2, 5, ''),
(9293, 933, 5, 15, ''),
(9294, 933, 7, 15, ''),
(9295, 933, 8, 5, ''),
(9296, 933, 10, 5, ''),
(9297, 933, 12, 15, ''),
(9298, 933, 14, 15, ''),
(9299, 933, 15, 15, ''),
(9300, 933, 17, 5, ''),
(9301, 934, 1, 5, ''),
(9302, 934, 2, 5, ''),
(9303, 934, 5, 15, ''),
(9304, 934, 7, 15, ''),
(9305, 934, 8, 5, ''),
(9306, 934, 10, 5, ''),
(9307, 934, 12, 15, ''),
(9308, 934, 14, 15, ''),
(9309, 934, 15, 15, ''),
(9310, 934, 17, 5, ''),
(9311, 935, 1, 5, ''),
(9312, 935, 2, 5, ''),
(9313, 935, 5, 15, ''),
(9314, 935, 7, 15, ''),
(9315, 935, 8, 5, ''),
(9316, 935, 10, 5, ''),
(9317, 935, 12, 15, ''),
(9318, 935, 14, 15, ''),
(9319, 935, 15, 15, ''),
(9320, 935, 17, 5, ''),
(9321, 936, 1, 5, ''),
(9322, 936, 2, 5, ''),
(9323, 936, 5, 15, ''),
(9324, 936, 7, 15, ''),
(9325, 936, 8, 5, ''),
(9326, 936, 10, 5, ''),
(9327, 936, 12, 15, ''),
(9328, 936, 14, 15, ''),
(9329, 936, 15, 15, ''),
(9330, 936, 17, 5, ''),
(9331, 937, 1, 0, 'Assurance for help is missing'),
(9332, 937, 2, 5, ''),
(9333, 937, 5, 15, ''),
(9334, 937, 7, 15, ''),
(9335, 937, 8, 0, 'Didn\'t inform about refer & earn to the customer'),
(9336, 937, 10, 5, ''),
(9337, 937, 12, 15, ''),
(9338, 937, 14, 15, ''),
(9339, 937, 15, 15, ''),
(9340, 937, 17, 5, ''),
(9341, 938, 1, 5, ''),
(9342, 938, 2, 5, ''),
(9343, 938, 5, 15, ''),
(9344, 938, 7, 15, ''),
(9345, 938, 8, 5, ''),
(9346, 938, 10, 0, 'Observed unnecessary mute'),
(9347, 938, 12, 15, ''),
(9348, 938, 14, 0, 'Wrong calling number mentioned in notes'),
(9349, 938, 15, 15, ''),
(9350, 938, 17, 5, ''),
(9351, 939, 1, 5, ''),
(9352, 939, 2, 0, 'Match Pace: Observed interruption during conversation'),
(9353, 939, 5, 15, ''),
(9354, 939, 7, 15, ''),
(9355, 939, 8, 5, ''),
(9356, 939, 10, 5, ''),
(9357, 939, 12, 15, ''),
(9358, 939, 14, 15, ''),
(9359, 939, 15, 15, ''),
(9360, 939, 17, 5, ''),
(9361, 940, 1, 5, ''),
(9362, 940, 2, 0, 'Probing is not proper(customer informed that he has made payment-not asked the customer a single time that how he made payment)'),
(9363, 940, 5, 15, ''),
(9364, 940, 7, 0, 'Failed to provide proper resolution to customer on call(customer was unable to access all the contents in the app even after making payment- informed that after 24-48 hours it will be activated & then he can access all the content)'),
(9365, 940, 8, 5, ''),
(9366, 940, 10, 5, ''),
(9367, 940, 12, 15, ''),
(9368, 940, 14, 15, ''),
(9369, 940, 15, 15, ''),
(9370, 940, 17, 5, ''),
(9371, 941, 1, 5, ''),
(9372, 941, 2, 0, 'Probing is not proper(customer informed that he has made payment-not asked the customer a single time that how he made payment)'),
(9373, 941, 5, 15, ''),
(9374, 941, 7, 0, 'Failed to provide proper resolution to customer on call(customer was unable to access all the contents in the app even after making payment- informed that after 24-48 hours it will be activated & then he can access all the content)'),
(9375, 941, 8, 5, ''),
(9376, 941, 10, 5, ''),
(9377, 941, 12, 15, ''),
(9378, 941, 14, 15, ''),
(9379, 941, 15, 15, ''),
(9380, 941, 17, 5, ''),
(9381, 942, 1, 0, 'Assurance for help is missing'),
(9382, 942, 2, 5, ''),
(9383, 942, 5, 15, ''),
(9384, 942, 7, 15, ''),
(9385, 942, 8, 5, ''),
(9386, 942, 10, 5, ''),
(9387, 942, 12, 15, ''),
(9388, 942, 14, 15, ''),
(9389, 942, 15, 15, ''),
(9390, 942, 17, 5, ''),
(9391, 943, 1, 0, 'Assurance for help is missing'),
(9392, 943, 2, 5, ''),
(9393, 943, 5, 15, ''),
(9394, 943, 7, 15, ''),
(9395, 943, 8, 5, ''),
(9396, 943, 10, 5, ''),
(9397, 943, 12, 15, ''),
(9398, 943, 14, 15, ''),
(9399, 943, 15, 15, ''),
(9400, 943, 17, 5, ''),
(9401, 944, 1, 5, ''),
(9402, 944, 2, 5, ''),
(9403, 944, 5, 15, ''),
(9404, 944, 7, 15, ''),
(9405, 944, 8, 5, ''),
(9406, 944, 10, 5, ''),
(9407, 944, 12, 15, ''),
(9408, 944, 14, 15, ''),
(9409, 944, 15, 15, ''),
(9410, 944, 17, 5, ''),
(9411, 945, 1, 5, ''),
(9412, 945, 2, 5, ''),
(9413, 945, 5, 15, ''),
(9414, 945, 7, 15, ''),
(9415, 945, 8, 5, ''),
(9416, 945, 10, 5, ''),
(9417, 945, 12, 15, ''),
(9418, 945, 14, 0, 'Payment details wrongly captured in notes'),
(9419, 945, 15, 15, ''),
(9420, 945, 17, 5, ''),
(9421, 946, 1, 5, ''),
(9422, 946, 2, 5, ''),
(9423, 946, 5, 15, ''),
(9424, 946, 7, 15, ''),
(9425, 946, 8, 0, 'Additional info is missing- not informed about refer & Earn'),
(9426, 946, 10, 5, ''),
(9427, 946, 12, 15, ''),
(9428, 946, 14, 15, ''),
(9429, 946, 15, 15, ''),
(9430, 946, 17, 5, ''),
(9431, 947, 1, 5, ''),
(9432, 947, 2, 5, ''),
(9433, 947, 5, 15, ''),
(9434, 947, 7, 15, ''),
(9435, 947, 8, 5, ''),
(9436, 947, 10, 5, ''),
(9437, 947, 12, 15, ''),
(9438, 947, 14, 15, ''),
(9439, 947, 15, 15, ''),
(9440, 947, 17, 5, ''),
(9441, 948, 1, 5, ''),
(9442, 948, 2, 5, ''),
(9443, 948, 5, 15, ''),
(9444, 948, 7, 15, ''),
(9445, 948, 8, 5, ''),
(9446, 948, 10, 5, ''),
(9447, 948, 12, 15, ''),
(9448, 948, 14, 15, ''),
(9449, 948, 15, 15, ''),
(9450, 948, 17, 5, ''),
(9451, 949, 1, 5, ''),
(9452, 949, 2, 5, ''),
(9453, 949, 5, 15, ''),
(9454, 949, 7, 15, ''),
(9455, 949, 8, 0, 'Additional info is missing(didn\'t inform about refer & earn)'),
(9456, 949, 10, 5, ''),
(9457, 949, 12, 15, ''),
(9458, 949, 14, 15, ''),
(9459, 949, 15, 15, ''),
(9460, 949, 17, 5, ''),
(9461, 950, 1, 5, ''),
(9462, 950, 2, 5, ''),
(9463, 950, 5, 15, ''),
(9464, 950, 7, 15, ''),
(9465, 950, 8, 5, ''),
(9466, 950, 10, 5, ''),
(9467, 950, 12, 15, ''),
(9468, 950, 14, 15, ''),
(9469, 950, 15, 15, ''),
(9470, 950, 17, 5, ''),
(9471, 951, 1, 0, 'Observed lack of assurance while asking about live class start date'),
(9472, 951, 2, 0, 'Observed lack of empathy\r\n'),
(9473, 951, 5, 15, ''),
(9474, 951, 7, 15, ''),
(9475, 951, 8, 5, ''),
(9476, 951, 10, 5, ''),
(9477, 951, 12, 15, ''),
(9478, 951, 14, 15, ''),
(9479, 951, 15, 15, ''),
(9480, 951, 17, 5, ''),
(9481, 952, 1, 5, ''),
(9482, 952, 2, 0, 'Agent is blunt while informing about counselling session'),
(9483, 952, 5, 15, ''),
(9484, 952, 7, 15, ''),
(9485, 952, 8, 0, 'Additional info is missing(when customer asked about the price which is showing in the app, we could inform him that the price which is showing in the app, is not the final price etc)'),
(9486, 952, 10, 5, ''),
(9487, 952, 12, 15, ''),
(9488, 952, 14, 15, ''),
(9489, 952, 15, 15, ''),
(9490, 952, 17, 5, ''),
(9491, 953, 1, 5, ''),
(9492, 953, 2, 5, ''),
(9493, 953, 5, 15, ''),
(9494, 953, 7, 15, ''),
(9495, 953, 8, 5, ''),
(9496, 953, 10, 5, ''),
(9497, 953, 12, 15, ''),
(9498, 953, 14, 15, ''),
(9499, 953, 15, 15, ''),
(9500, 953, 17, 5, ''),
(9501, 954, 1, 5, ''),
(9502, 954, 2, 5, ''),
(9503, 954, 5, 15, ''),
(9504, 954, 7, 15, ''),
(9505, 954, 8, 5, ''),
(9506, 954, 10, 5, ''),
(9507, 954, 12, 15, ''),
(9508, 954, 14, 15, ''),
(9509, 954, 15, 15, ''),
(9510, 954, 17, 5, ''),
(9511, 955, 1, 5, ''),
(9512, 955, 2, 5, ''),
(9513, 955, 5, 15, ''),
(9514, 955, 7, 15, ''),
(9515, 955, 8, 0, 'Student called us to know about question answer-didn\'t inform him that he has to take subscription if he wants to continue this facility '),
(9516, 955, 10, 5, ''),
(9517, 955, 12, 15, ''),
(9518, 955, 14, 15, ''),
(9519, 955, 15, 15, ''),
(9520, 955, 17, 5, ''),
(9521, 956, 1, 5, ''),
(9522, 956, 2, 5, ''),
(9523, 956, 5, 15, ''),
(9524, 956, 7, 15, ''),
(9525, 956, 8, 5, ''),
(9526, 956, 10, 5, ''),
(9527, 956, 12, 15, ''),
(9528, 956, 14, 0, 'Customer\'s details already forwarded to new sales on the same day, raised ticket under subscription'),
(9529, 956, 15, 15, ''),
(9530, 956, 17, 5, ''),
(9531, 957, 1, 5, ''),
(9532, 957, 2, 5, ''),
(9533, 957, 5, 15, ''),
(9534, 957, 7, 15, ''),
(9535, 957, 8, 5, ''),
(9536, 957, 10, 5, ''),
(9537, 957, 12, 15, ''),
(9538, 957, 14, 15, ''),
(9539, 957, 15, 15, ''),
(9540, 957, 17, 5, ''),
(9541, 958, 1, 5, ''),
(9542, 958, 2, 5, ''),
(9543, 958, 5, 15, ''),
(9544, 958, 7, 15, ''),
(9545, 958, 8, 5, ''),
(9546, 958, 10, 5, ''),
(9547, 958, 12, 15, ''),
(9548, 958, 14, 0, 'Customer details already forwarded to new sales previously by another agent-again forwarded on the same day '),
(9549, 958, 15, 15, ''),
(9550, 958, 17, 5, ''),
(9551, 959, 1, 5, ''),
(9552, 959, 2, 5, ''),
(9553, 959, 5, 15, ''),
(9554, 959, 7, 15, ''),
(9555, 959, 8, 5, ''),
(9556, 959, 10, 5, ''),
(9557, 959, 12, 15, ''),
(9558, 959, 14, 15, ''),
(9559, 959, 15, 15, ''),
(9560, 959, 17, 5, ''),
(9561, 960, 1, 5, ''),
(9562, 960, 2, 0, 'Match pace- Observed interruption\r\nRepeat- Asked source type two times'),
(9563, 960, 5, 15, ''),
(9564, 960, 7, 15, ''),
(9565, 960, 8, 5, ''),
(9566, 960, 10, 5, ''),
(9567, 960, 12, 15, ''),
(9568, 960, 14, 15, ''),
(9569, 960, 15, 15, ''),
(9570, 960, 17, 5, ''),
(9571, 961, 1, 5, ''),
(9572, 961, 2, 5, ''),
(9573, 961, 5, 15, ''),
(9574, 961, 7, 15, ''),
(9575, 961, 8, 5, ''),
(9576, 961, 10, 5, ''),
(9577, 961, 12, 15, ''),
(9578, 961, 14, 15, ''),
(9579, 961, 15, 15, ''),
(9580, 961, 17, 5, ''),
(9581, 962, 1, 5, ''),
(9582, 962, 2, 5, ''),
(9583, 962, 5, 15, ''),
(9584, 962, 7, 15, ''),
(9585, 962, 8, 5, ''),
(9586, 962, 10, 5, ''),
(9587, 962, 12, 15, ''),
(9588, 962, 14, 15, ''),
(9589, 962, 15, 15, ''),
(9590, 962, 17, 5, ''),
(9591, 963, 1, 5, ''),
(9592, 963, 2, 5, ''),
(9593, 963, 5, 15, ''),
(9594, 963, 7, 15, ''),
(9595, 963, 8, 0, 'Didn\'t show any additional effort to convince customer for new sales'),
(9596, 963, 10, 5, ''),
(9597, 963, 12, 0, 'Closing not done properly'),
(9598, 963, 14, 15, ''),
(9599, 963, 15, 15, ''),
(9600, 963, 17, 5, ''),
(9601, 964, 1, 0, 'Assurance for help is missing\r\n'),
(9602, 964, 2, 5, ''),
(9603, 964, 5, 15, ''),
(9604, 964, 7, 15, ''),
(9605, 964, 8, 5, ''),
(9606, 964, 10, 5, ''),
(9607, 964, 12, 15, ''),
(9608, 964, 14, 0, 'Source type wrongly mentioned in tickets'),
(9609, 964, 15, 15, ''),
(9610, 964, 17, 5, ''),
(9611, 965, 1, 5, ''),
(9612, 965, 2, 5, ''),
(9613, 965, 5, 15, ''),
(9614, 965, 7, 15, ''),
(9615, 965, 8, 5, ''),
(9616, 965, 10, 5, ''),
(9617, 965, 12, 15, ''),
(9618, 965, 14, 0, 'customer called us regarding comment box -short notes captured as \"regarding notes\"'),
(9619, 965, 15, 15, ''),
(9620, 965, 17, 5, ''),
(9621, 966, 1, 5, ''),
(9622, 966, 2, 0, 'Repeat : asked the issue 2 times to the customer as agent was inattentive'),
(9623, 966, 5, 15, ''),
(9624, 966, 7, 15, ''),
(9625, 966, 8, 0, 'Didn\'t show any additional effort to convince customer for new sales'),
(9626, 966, 10, 5, ''),
(9627, 966, 12, 15, ''),
(9628, 966, 14, 15, ''),
(9629, 966, 15, 15, ''),
(9630, 966, 17, 5, ''),
(9631, 967, 1, 5, ''),
(9632, 967, 2, 5, ''),
(9633, 967, 5, 15, ''),
(9634, 967, 7, 15, ''),
(9635, 967, 8, 5, ''),
(9636, 967, 10, 5, ''),
(9637, 967, 12, 15, ''),
(9638, 967, 14, 0, 'Customer is not interested for new sales- tagged the ticket in new sales'),
(9639, 967, 15, 15, ''),
(9640, 967, 17, 5, ''),
(9641, 968, 1, 0, 'Assurance for help is missing'),
(9642, 968, 2, 5, ''),
(9643, 968, 5, 15, ''),
(9644, 968, 7, 15, ''),
(9645, 968, 8, 5, ''),
(9646, 968, 10, 5, ''),
(9647, 968, 12, 15, ''),
(9648, 968, 14, 15, ''),
(9649, 968, 15, 15, ''),
(9650, 968, 17, 5, ''),
(9651, 969, 1, 5, ''),
(9652, 969, 2, 5, ''),
(9653, 969, 5, 15, ''),
(9654, 969, 7, 15, ''),
(9655, 969, 8, 5, ''),
(9656, 969, 10, 5, ''),
(9657, 969, 12, 15, ''),
(9658, 969, 14, 15, ''),
(9659, 969, 15, 15, ''),
(9660, 969, 17, 5, ''),
(9661, 970, 1, 5, ''),
(9662, 970, 2, 5, ''),
(9663, 970, 5, 15, ''),
(9664, 970, 7, 15, ''),
(9665, 970, 8, 5, ''),
(9666, 970, 10, 5, ''),
(9667, 970, 12, 15, ''),
(9668, 970, 14, 0, 'Short notes-called cx because he called us because he contact us by Email.\r\nIssue description-so I spoke with cx and details share to Subham sir after his update i will close the tickeyt'),
(9669, 970, 15, 15, ''),
(9670, 970, 17, 5, ''),
(9671, 971, 1, 5, ''),
(9672, 971, 2, 5, ''),
(9673, 971, 5, 15, ''),
(9674, 971, 7, 15, ''),
(9675, 971, 8, 5, ''),
(9676, 971, 10, 5, ''),
(9677, 971, 12, 15, ''),
(9678, 971, 14, 15, ''),
(9679, 971, 15, 15, ''),
(9680, 971, 17, 5, ''),
(9681, 972, 1, 5, ''),
(9682, 972, 2, 5, ''),
(9683, 972, 5, 15, ''),
(9684, 972, 7, 15, ''),
(9685, 972, 8, 5, ''),
(9686, 972, 10, 5, ''),
(9687, 972, 12, 15, ''),
(9688, 972, 14, 15, ''),
(9689, 972, 15, 15, ''),
(9690, 972, 17, 5, ''),
(9691, 973, 1, 5, ''),
(9692, 973, 2, 5, ''),
(9693, 973, 5, 15, ''),
(9694, 973, 7, 15, ''),
(9695, 973, 8, 5, ''),
(9696, 973, 10, 5, ''),
(9697, 973, 12, 15, ''),
(9698, 973, 14, 15, ''),
(9699, 973, 15, 15, ''),
(9700, 973, 17, 5, ''),
(9701, 974, 1, 5, ''),
(9702, 974, 2, 5, ''),
(9703, 974, 5, 15, ''),
(9704, 974, 7, 15, ''),
(9705, 974, 8, 5, ''),
(9706, 974, 10, 5, ''),
(9707, 974, 12, 15, ''),
(9708, 974, 14, 15, ''),
(9709, 974, 15, 15, ''),
(9710, 974, 17, 5, ''),
(9711, 975, 1, 5, ''),
(9712, 975, 2, 5, ''),
(9713, 975, 5, 15, ''),
(9714, 975, 7, 15, ''),
(9715, 975, 8, 5, ''),
(9716, 975, 10, 5, ''),
(9717, 975, 12, 15, ''),
(9718, 975, 14, 15, ''),
(9719, 975, 15, 15, ''),
(9720, 975, 17, 5, ''),
(9721, 976, 1, 5, ''),
(9722, 976, 2, 5, ''),
(9723, 976, 5, 15, ''),
(9724, 976, 7, 15, ''),
(9725, 976, 8, 5, ''),
(9726, 976, 10, 5, ''),
(9727, 976, 12, 15, ''),
(9728, 976, 14, 15, ''),
(9729, 976, 15, 15, ''),
(9730, 976, 17, 5, ''),
(9731, 977, 1, 5, ''),
(9732, 977, 2, 5, ''),
(9733, 977, 5, 15, ''),
(9734, 977, 7, 15, ''),
(9735, 977, 8, 5, ''),
(9736, 977, 10, 5, ''),
(9737, 977, 12, 15, ''),
(9738, 977, 14, 15, ''),
(9739, 977, 15, 15, ''),
(9740, 977, 17, 5, ''),
(9741, 978, 1, 5, ''),
(9742, 978, 2, 0, 'Communication Tone- Observed Robotic communication '),
(9743, 978, 5, 15, ''),
(9744, 978, 7, 15, ''),
(9745, 978, 8, 5, ''),
(9746, 978, 10, 5, ''),
(9747, 978, 12, 15, ''),
(9748, 978, 14, 15, ''),
(9749, 978, 15, 15, ''),
(9750, 978, 17, 5, ''),
(9751, 979, 1, 5, ''),
(9752, 979, 2, 5, ''),
(9753, 979, 5, 15, ''),
(9754, 979, 7, 15, ''),
(9755, 979, 8, 5, ''),
(9756, 979, 10, 5, ''),
(9757, 979, 12, 15, ''),
(9758, 979, 14, 15, ''),
(9759, 979, 15, 15, ''),
(9760, 979, 17, 5, ''),
(9761, 980, 1, 5, ''),
(9762, 980, 2, 5, ''),
(9763, 980, 5, 15, ''),
(9764, 980, 7, 15, ''),
(9765, 980, 8, 0, 'call has been disconnected between conversation, didn\'t show any additional effort(call back to the customer & convinced him for new sales)'),
(9766, 980, 10, 5, ''),
(9767, 980, 12, 15, ''),
(9768, 980, 14, 15, ''),
(9769, 980, 15, 15, ''),
(9770, 980, 17, 5, ''),
(9771, 981, 1, 5, ''),
(9772, 981, 2, 5, ''),
(9773, 981, 5, 15, ''),
(9774, 981, 7, 15, ''),
(9775, 981, 8, 5, ''),
(9776, 981, 10, 5, ''),
(9777, 981, 12, 15, ''),
(9778, 981, 14, 0, 'customer called us regarding subscription activation issue, raised ticket under post sales'),
(9779, 981, 15, 15, ''),
(9780, 981, 17, 5, ''),
(9781, 982, 1, 5, ''),
(9782, 982, 2, 5, ''),
(9783, 982, 5, 15, ''),
(9784, 982, 7, 15, ''),
(9785, 982, 8, 5, ''),
(9786, 982, 10, 5, ''),
(9787, 982, 12, 15, ''),
(9788, 982, 14, 15, ''),
(9789, 982, 15, 15, ''),
(9790, 982, 17, 5, ''),
(9791, 983, 1, 0, 'Assurance for help is missing'),
(9792, 983, 2, 5, ''),
(9793, 983, 5, 15, ''),
(9794, 983, 7, 15, ''),
(9795, 983, 8, 0, 'Didn\'t inform about refer & earn'),
(9796, 983, 10, 5, ''),
(9797, 983, 12, 15, ''),
(9798, 983, 14, 15, ''),
(9799, 983, 15, 15, ''),
(9800, 983, 17, 5, ''),
(9801, 984, 1, 5, ''),
(9802, 984, 2, 5, ''),
(9803, 984, 5, 15, ''),
(9804, 984, 7, 15, ''),
(9805, 984, 8, 0, 'Didn\'t inform about refer & earn'),
(9806, 984, 10, 5, ''),
(9807, 984, 12, 15, ''),
(9808, 984, 14, 0, 'Pitched for new sales but customer didn\'t agree, raised ticket under \"Others\"'),
(9809, 984, 15, 15, ''),
(9810, 984, 17, 5, ''),
(9811, 985, 1, 5, ''),
(9812, 985, 2, 5, ''),
(9813, 985, 5, 15, ''),
(9814, 985, 7, 15, ''),
(9815, 985, 8, 5, ''),
(9816, 985, 10, 5, ''),
(9817, 985, 12, 15, ''),
(9818, 985, 14, 15, ''),
(9819, 985, 15, 15, ''),
(9820, 985, 17, 5, ''),
(9821, 986, 1, 5, ''),
(9822, 986, 2, 5, ''),
(9823, 986, 5, 15, ''),
(9824, 986, 7, 15, ''),
(9825, 986, 8, 5, ''),
(9826, 986, 10, 5, ''),
(9827, 986, 12, 15, ''),
(9828, 986, 14, 0, 'Observed copy paste in the notes( After that I Spoke with Baisakhi\'s mother as student is not available)- Student is available on Day-3'),
(9829, 986, 15, 15, ''),
(9830, 986, 17, 5, ''),
(9831, 987, 1, 5, ''),
(9832, 987, 2, 5, ''),
(9833, 987, 5, 15, ''),
(9834, 987, 7, 15, ''),
(9835, 987, 8, 5, ''),
(9836, 987, 10, 5, ''),
(9837, 987, 12, 15, ''),
(9838, 987, 14, 15, ''),
(9839, 987, 15, 15, ''),
(9840, 987, 17, 5, ''),
(9841, 988, 1, 5, ''),
(9842, 988, 2, 5, ''),
(9843, 988, 5, 15, ''),
(9844, 988, 7, 15, ''),
(9845, 988, 8, 5, ''),
(9846, 988, 10, 5, ''),
(9847, 988, 12, 15, ''),
(9848, 988, 14, 15, ''),
(9849, 988, 15, 15, ''),
(9850, 988, 17, 5, ''),
(9851, 989, 1, 5, ''),
(9852, 989, 2, 5, ''),
(9853, 989, 5, 15, ''),
(9854, 989, 7, 15, ''),
(9855, 989, 8, 5, ''),
(9856, 989, 10, 5, ''),
(9857, 989, 12, 15, ''),
(9858, 989, 14, 15, ''),
(9859, 989, 15, 15, ''),
(9860, 989, 17, 5, ''),
(9861, 990, 1, 5, ''),
(9862, 990, 2, 5, ''),
(9863, 990, 5, 15, ''),
(9864, 990, 7, 15, ''),
(9865, 990, 8, 5, ''),
(9866, 990, 10, 5, ''),
(9867, 990, 12, 15, ''),
(9868, 990, 14, 15, ''),
(9869, 990, 15, 15, ''),
(9870, 990, 17, 5, ''),
(9871, 991, 1, 5, ''),
(9872, 991, 2, 5, ''),
(9873, 991, 5, 15, ''),
(9874, 991, 7, 0, 'Student has taken subscription for class 10 but she will attend Madhyamik exam in 2022-informed her that the syllabus of class 10 & M-22 both are same which is wrong'),
(9875, 991, 8, 5, ''),
(9876, 991, 10, 5, ''),
(9877, 991, 12, 15, ''),
(9878, 991, 14, 15, ''),
(9879, 991, 15, 15, ''),
(9880, 991, 17, 5, ''),
(9881, 992, 1, 5, ''),
(9882, 992, 2, 0, 'Observed stammering when informed about refer & earn'),
(9883, 992, 5, 15, ''),
(9884, 992, 7, 15, ''),
(9885, 992, 8, 5, ''),
(9886, 992, 10, 5, ''),
(9887, 992, 12, 15, ''),
(9888, 992, 14, 15, ''),
(9889, 992, 15, 15, ''),
(9890, 992, 17, 5, ''),
(9891, 993, 1, 5, ''),
(9892, 993, 2, 5, ''),
(9893, 993, 5, 15, ''),
(9894, 993, 7, 15, ''),
(9895, 993, 8, 5, ''),
(9896, 993, 10, 5, ''),
(9897, 993, 12, 15, ''),
(9898, 993, 14, 15, ''),
(9899, 993, 15, 15, ''),
(9900, 993, 17, 5, ''),
(9901, 994, 1, 5, ''),
(9902, 994, 2, 5, ''),
(9903, 994, 5, 15, ''),
(9904, 994, 7, 15, ''),
(9905, 994, 8, 5, ''),
(9906, 994, 10, 5, ''),
(9907, 994, 12, 15, ''),
(9908, 994, 14, 15, ''),
(9909, 994, 15, 15, ''),
(9910, 994, 17, 5, ''),
(9911, 995, 1, 5, ''),
(9912, 995, 2, 5, ''),
(9913, 995, 5, 15, ''),
(9914, 995, 7, 15, ''),
(9915, 995, 8, 5, ''),
(9916, 995, 10, 5, ''),
(9917, 995, 12, 0, 'Closing is not proper'),
(9918, 995, 14, 15, ''),
(9919, 995, 15, 15, ''),
(9920, 995, 17, 5, ''),
(9921, 996, 1, 5, ''),
(9922, 996, 2, 5, ''),
(9923, 996, 5, 15, ''),
(9924, 996, 7, 15, ''),
(9925, 996, 8, 5, ''),
(9926, 996, 10, 5, ''),
(9927, 996, 12, 15, ''),
(9928, 996, 14, 15, ''),
(9929, 996, 15, 15, ''),
(9930, 996, 17, 5, ''),
(9931, 997, 1, 5, ''),
(9932, 997, 2, 0, 'Observed lack of confidence while confirming payment details '),
(9933, 997, 5, 15, ''),
(9934, 997, 7, 15, ''),
(9935, 997, 8, 0, 'Customer asked about cancellation-didn\'t ask the reason '),
(9936, 997, 10, 5, ''),
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(9971, 1001, 1, 0, 'Assurance for help is missing'),
(9972, 1001, 2, 0, 'Observed lack of empathy during call'),
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(10074, 1011, 7, 0, 'customer(registered but not subscribed) asked about question answer-informed customer that he has to take subscription to ask question(customer\'s registration date -30th Jan & called us on 3rd Feb- customer was eligible to send us question on that time without taking subscription)'),
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(10078, 1011, 14, 0, 'customer wanted counselling call but raised ticket under subscription'),
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(10083, 1012, 5, 0, 'Not asked if we could help the customer in any other way or not'),
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(10105, 1014, 8, 0, 'Didn\'t show additional effort to convince customer for new sales'),
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(10132, 1017, 2, 0, 'Observed inattentiveness in the call'),
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(10218, 1025, 14, 0, 'customer\'s details already forwarded to new sales within 48 hours-again  tagged in new sales'),
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(10262, 1030, 2, 0, 'Communication Tone - sounds like script reading'),
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(10266, 1030, 10, 0, 'observed unnecessary paused during call'),
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(10284, 1032, 7, 0, 'customer was unable to login from the registered number- agent told him to register from another new number to login out app'),
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(10298, 1033, 14, 0, 'short description is not proper(New Register)\r\n'),
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(10308, 1034, 14, 0, 'notes is not understandable(cx called us because he said class 10 all subject Extra Notes is available Extra.)'),
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(10381, 1042, 1, 0, 'assurance for help is missing'),
(10382, 1042, 2, 0, 'observed repetition(asked registered number 2 times)'),
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(10391, 1043, 1, 0, 'Assurance for help is missing\r\n'),
(10392, 1043, 2, 0, 'It seems that agent was in a hurry to move to the next question'),
(10393, 1043, 5, 15, ''),
(10394, 1043, 7, 15, ''),
(10395, 1043, 8, 5, ''),
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(10406, 1044, 10, 5, ''),
(10407, 1044, 12, 15, ''),
(10408, 1044, 14, 0, 'Pitched for upgradation also customer has paid Rs 1000 as a token amount-didn\'t capture in notes'),
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(10447, 1048, 12, 0, 'Call closing is not proper'),
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(10451, 1049, 1, 0, 'assurance for help is missing'),
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(10481, 1052, 1, 0, 'Assurance for help is missing'),
(10482, 1052, 2, 0, 'sometimes agent is too fast that customer is unable to understand the communication'),
(10483, 1052, 5, 0, 'Didn\'t ask if we could help the customer any other way or not'),
(10484, 1052, 7, 15, ''),
(10485, 1052, 8, 5, ''),
(10486, 1052, 10, 5, ''),
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(10496, 1053, 10, 5, ''),
(10497, 1053, 12, 15, ''),
(10498, 1053, 14, 0, 'Customer called us as he is unable to change classes-Ticket raised under New sales'),
(10499, 1053, 15, 15, ''),
(10500, 1053, 17, 5, ''),
(10501, 1054, 1, 5, ''),
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(10512, 1055, 2, 0, 'agent is blunt sometimes during call'),
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(10517, 1055, 12, 0, 'opening is not complete'),
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(10528, 1056, 14, 0, 'Duplicate ticket has been raised(10 times)'),
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(10531, 1057, 1, 0, 'Assurance for help is missing'),
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(10597, 1063, 12, 0, 'Closing is not proper'),
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(10600, 1063, 17, 5, ''),
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(10605, 1064, 8, 5, ''),
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INSERT INTO `audit_values` (`id`, `audit_id`, `matrix_id`, `weightage`, `comments`) VALUES
(10609, 1064, 15, 15, ''),
(10610, 1064, 17, 5, ''),
(10611, 1065, 1, 5, ''),
(10612, 1065, 2, 5, ''),
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(10618, 1065, 14, 15, ''),
(10619, 1065, 15, 15, ''),
(10620, 1065, 17, 5, ''),
(10621, 1066, 1, 0, 'Assurance for help is missing'),
(10622, 1066, 2, 5, 'Observed lack of empathy'),
(10623, 1066, 5, 15, ''),
(10624, 1066, 7, 15, ''),
(10625, 1066, 8, 5, ''),
(10626, 1066, 10, 5, ''),
(10627, 1066, 12, 15, ''),
(10628, 1066, 14, 15, ''),
(10629, 1066, 15, 15, ''),
(10630, 1066, 17, 5, ''),
(10631, 1067, 1, 0, 'Assurance for help is missing'),
(10632, 1067, 2, 5, ''),
(10633, 1067, 5, 0, 'Didn\'t ask if we could help him in any other way or not'),
(10634, 1067, 7, 15, ''),
(10635, 1067, 8, 5, ''),
(10636, 1067, 10, 5, ''),
(10637, 1067, 12, 15, ''),
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(10642, 1068, 2, 5, ''),
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(10645, 1068, 8, 5, ''),
(10646, 1068, 10, 5, ''),
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(10648, 1068, 14, 15, ''),
(10649, 1068, 15, 15, ''),
(10650, 1068, 17, 5, ''),
(10651, 1069, 1, 5, ''),
(10652, 1069, 2, 5, ''),
(10653, 1069, 5, 15, ''),
(10654, 1069, 7, 15, ''),
(10655, 1069, 8, 5, ''),
(10656, 1069, 10, 0, 'Observed unnecessary hold'),
(10657, 1069, 12, 15, ''),
(10658, 1069, 14, 15, ''),
(10659, 1069, 15, 15, ''),
(10660, 1069, 17, 5, ''),
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(10665, 1070, 8, 5, ''),
(10666, 1070, 10, 5, ''),
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(10671, 1071, 1, 5, ''),
(10672, 1071, 2, 5, ''),
(10673, 1071, 5, 15, ''),
(10674, 1071, 7, 15, ''),
(10675, 1071, 8, 5, ''),
(10676, 1071, 10, 5, ''),
(10677, 1071, 12, 15, ''),
(10678, 1071, 14, 15, ''),
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(10680, 1071, 17, 5, ''),
(10681, 1072, 1, 0, 'Assurance for help is missing'),
(10682, 1072, 2, 5, ''),
(10683, 1072, 5, 15, ''),
(10684, 1072, 7, 15, ''),
(10685, 1072, 8, 5, ''),
(10686, 1072, 10, 5, ''),
(10687, 1072, 12, 15, ''),
(10688, 1072, 14, 0, 'ASP called for multiple issue but in notes captured only one issue'),
(10689, 1072, 15, 15, ''),
(10690, 1072, 17, 0, 'All issues are not resolved yet but ticket has been closed in CRM.'),
(10691, 1073, 1, 5, ''),
(10692, 1073, 2, 5, ''),
(10693, 1073, 5, 15, ''),
(10694, 1073, 7, 15, ''),
(10695, 1073, 8, 5, ''),
(10696, 1073, 10, 5, ''),
(10697, 1073, 12, 15, ''),
(10698, 1073, 14, 0, 'no ticket found in CRM'),
(10699, 1073, 15, 15, ''),
(10700, 1073, 17, 0, 'Distributor called us to know whether he can sell or not as there is no ASP under the distributor & he was at student\'s home- didn\'t raise any ticket against the issue '),
(10701, 1074, 1, 5, ''),
(10702, 1074, 2, 5, ''),
(10703, 1074, 5, 15, ''),
(10704, 1074, 7, 0, 'Distributor called & asked about credit balance-agent told him that as ASP sold a card under a non ASP school on 17th Feb, as per process ASP\'s wallet became negative & distributor\'s wallet has been credited & ASP has to pay the balance to distributor which is wrong'),
(10705, 1074, 8, 5, ''),
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(10715, 1075, 8, 5, ''),
(10716, 1075, 10, 5, ''),
(10717, 1075, 12, 15, ''),
(10718, 1075, 14, 0, 'Ticket has been raised under wrong category(Others) also which card has been reverted not mentioned in notes.'),
(10719, 1075, 15, 15, ''),
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(10765, 1080, 8, 5, ''),
(10766, 1080, 10, 5, ''),
(10767, 1080, 12, 15, ''),
(10768, 1080, 14, 15, ''),
(10769, 1080, 15, 0, 'CSAT pitch is missing'),
(10770, 1080, 17, 5, ''),
(10771, 1081, 1, 0, 'Unable to give proper assurance '),
(10772, 1081, 2, 5, ''),
(10773, 1081, 5, 0, 'Didn\'t ask whether we could help her any other way or not'),
(10774, 1081, 7, 15, ''),
(10775, 1081, 8, 5, ''),
(10776, 1081, 10, 5, ''),
(10777, 1081, 12, 15, ''),
(10778, 1081, 14, 15, ''),
(10779, 1081, 15, 0, 'CSAT pitch is missing'),
(10780, 1081, 17, 5, ''),
(10781, 1082, 1, 5, ''),
(10782, 1082, 2, 5, ''),
(10783, 1082, 5, 15, ''),
(10784, 1082, 7, 15, ''),
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(10795, 1083, 8, 5, ''),
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(10798, 1083, 14, 15, ''),
(10799, 1083, 15, 15, ''),
(10800, 1083, 17, 5, ''),
(10801, 1084, 1, 5, ''),
(10802, 1084, 2, 0, 'Observed lack of confidence'),
(10803, 1084, 5, 15, ''),
(10804, 1084, 7, 15, ''),
(10805, 1084, 8, 5, ''),
(10806, 1084, 10, 5, ''),
(10807, 1084, 12, 15, ''),
(10808, 1084, 14, 0, 'proper template not followed in notes'),
(10809, 1084, 15, 15, ''),
(10810, 1084, 17, 0, 'Proper follow up not done(promised customer to call back within 24 hours but call back not done)'),
(10811, 1085, 1, 5, ''),
(10812, 1085, 2, 5, ''),
(10813, 1085, 5, 15, ''),
(10814, 1085, 7, 15, ''),
(10815, 1085, 8, 5, ''),
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(10817, 1085, 12, 15, ''),
(10818, 1085, 14, 15, ''),
(10819, 1085, 15, 15, ''),
(10820, 1085, 17, 0, 'Agent has given on call resolution to ASP which was not proper but ticket has been closed, hence he called again the ASP & provide actual resolution. Ticket has been closed with previous resolution but after giving actual resolution, no ticket has been raised.'),
(10821, 1086, 1, 5, ''),
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(10825, 1086, 8, 5, ''),
(10826, 1086, 10, 0, 'Hold time is more than 2mins & refresh not done'),
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(10836, 1087, 10, 0, 'Hold time is more than 2mins & refresh not done'),
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(10839, 1087, 15, 15, ''),
(10840, 1087, 17, 5, ''),
(10841, 1088, 1, 5, ''),
(10842, 1088, 2, 0, 'Observed lack of confidence'),
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(10844, 1088, 7, 15, ''),
(10845, 1088, 8, 5, ''),
(10846, 1088, 10, 5, ''),
(10847, 1088, 12, 15, ''),
(10848, 1088, 14, 0, 'Proper template not followed'),
(10849, 1088, 15, 15, ''),
(10850, 1088, 17, 0, 'Forgot to follow up with the customer/Not closed ticket within time'),
(10851, 1089, 1, 5, ''),
(10852, 1089, 2, 5, ''),
(10853, 1089, 5, 15, ''),
(10854, 1089, 7, 15, ''),
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(10857, 1089, 12, 0, 'Intro as a mentor is missing'),
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(10860, 1089, 17, 5, ''),
(10861, 1090, 1, 5, ''),
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(10866, 1090, 10, 5, ''),
(10867, 1090, 12, 15, ''),
(10868, 1090, 14, 0, 'Student told that he will prepare task from Biology & chemistry for next day, in notes mentioned that student told to ask from physical science and biology'),
(10869, 1090, 15, 15, ''),
(10870, 1090, 17, 5, ''),
(10871, 1091, 1, 5, ''),
(10872, 1091, 2, 0, 'voice is too low to understand at starting'),
(10873, 1091, 5, 15, ''),
(10874, 1091, 7, 15, ''),
(10875, 1091, 8, 5, ''),
(10876, 1091, 10, 5, ''),
(10877, 1091, 12, 15, ''),
(10878, 1091, 14, 15, ''),
(10879, 1091, 15, 15, ''),
(10880, 1091, 17, 5, ''),
(10881, 1092, 1, 5, ''),
(10882, 1092, 2, 5, ''),
(10883, 1092, 5, 0, 'Didn\'t ask if we could help him any other way or not'),
(10884, 1092, 7, 15, ''),
(10885, 1092, 8, 5, ''),
(10886, 1092, 10, 5, ''),
(10887, 1092, 12, 15, ''),
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(10890, 1092, 17, 5, ''),
(10891, 1093, 1, 5, ''),
(10892, 1093, 2, 5, ''),
(10893, 1093, 5, 15, ''),
(10894, 1093, 7, 0, 'customer has taken class 11 subscription but app has been blocked due to pending EMI, now he wants to take subscription for class 12-agent has forwarded his details to new sales to know about class 12 subscription'),
(10895, 1093, 8, 5, ''),
(10896, 1093, 10, 5, ''),
(10897, 1093, 12, 15, ''),
(10898, 1093, 14, 15, ''),
(10899, 1093, 15, 15, ''),
(10900, 1093, 17, 5, ''),
(10901, 1094, 1, 5, ''),
(10902, 1094, 2, 5, ''),
(10903, 1094, 5, 15, ''),
(10904, 1094, 7, 15, ''),
(10905, 1094, 8, 5, ''),
(10906, 1094, 10, 0, 'Hold time is more than two mins'),
(10907, 1094, 12, 15, ''),
(10908, 1094, 14, 15, ''),
(10909, 1094, 15, 15, ''),
(10910, 1094, 17, 5, ''),
(10911, 1095, 1, 5, ''),
(10912, 1095, 2, 5, ''),
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(10920, 1095, 17, 5, ''),
(10921, 1096, 1, 5, ''),
(10922, 1096, 2, 0, 'Asked student\'s number several times'),
(10923, 1096, 5, 15, ''),
(10924, 1096, 7, 15, ''),
(10925, 1096, 8, 5, ''),
(10926, 1096, 10, 5, ''),
(10927, 1096, 12, 15, ''),
(10928, 1096, 14, 0, 'ASP has called as he is unable to activate class 9 from student\'s app-in notes its mentioned as class 10'),
(10929, 1096, 15, 15, ''),
(10930, 1096, 17, 5, ''),
(10931, 1097, 1, 5, ''),
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(10942, 1098, 2, 5, ''),
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(10944, 1098, 7, 15, ''),
(10945, 1098, 8, 5, ''),
(10946, 1098, 10, 5, ''),
(10947, 1098, 12, 15, ''),
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(10950, 1098, 17, 5, ''),
(10951, 1099, 1, 5, ''),
(10952, 1099, 2, 5, ''),
(10953, 1099, 5, 15, ''),
(10954, 1099, 7, 0, 'Customer called us to know about subscription & asked about \"ABP ANANDA\" referral code- agent failed to explain the details'),
(10955, 1099, 8, 0, 'Customer never did live class before-didn\'t help him to know the procedure of attending live class on call'),
(10956, 1099, 10, 5, ''),
(10957, 1099, 12, 15, ''),
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(10968, 1100, 14, 0, 'Informed customer price details, offers etc but customer was not interested to take subscription now-tagged the ticket in New sales'),
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(10978, 1101, 14, 0, 'short notes(issue-only science subjects live class) which is incomplete also issue in details is incomplete(so i told the cx that only science subjects)'),
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(11463, 1150, 5, 15, ''),
(11464, 1150, 7, 15, ''),
(11465, 1150, 8, 5, ''),
(11466, 1150, 10, 5, ''),
(11467, 1150, 12, 0, 'Closing is not as per the script'),
(11468, 1150, 14, 0, 'Calling number is not mentioned in the notes\r\ncustomer asked about mentor call- not mentioned in notes'),
(11469, 1150, 15, 15, ''),
(11470, 1150, 17, 5, ''),
(11471, 1151, 1, 5, ''),
(11472, 1151, 2, 5, ''),
(11473, 1151, 5, 15, ''),
(11474, 1151, 7, 15, ''),
(11475, 1151, 8, 5, ''),
(11476, 1151, 10, 5, ''),
(11477, 1151, 12, 0, 'Closing is not proper as per the script'),
(11478, 1151, 14, 0, 'customer called us as video is not opening, showing some error- raised ticket under subscription'),
(11479, 1151, 15, 15, ''),
(11480, 1151, 17, 5, ''),
(11481, 1152, 1, 5, ''),
(11482, 1152, 2, 5, ''),
(11483, 1152, 5, 15, ''),
(11484, 1152, 7, 15, ''),
(11485, 1152, 8, 5, ''),
(11486, 1152, 10, 5, ''),
(11487, 1152, 12, 0, 'Call closing not done'),
(11488, 1152, 14, 15, ''),
(11489, 1152, 15, 15, ''),
(11490, 1152, 17, 5, ''),
(11491, 1153, 1, 5, ''),
(11492, 1153, 2, 5, ''),
(11493, 1153, 5, 15, ''),
(11494, 1153, 7, 15, ''),
(11495, 1153, 8, 5, ''),
(11496, 1153, 10, 5, ''),
(11497, 1153, 12, 15, ''),
(11498, 1153, 14, 15, ''),
(11499, 1153, 15, 15, ''),
(11500, 1153, 17, 5, ''),
(11501, 1154, 1, 5, ''),
(11502, 1154, 2, 5, ''),
(11503, 1154, 5, 15, ''),
(11504, 1154, 7, 15, ''),
(11505, 1154, 8, 5, ''),
(11506, 1154, 10, 5, ''),
(11507, 1154, 12, 15, ''),
(11508, 1154, 14, 15, ''),
(11509, 1154, 15, 15, ''),
(11510, 1154, 17, 5, ''),
(11511, 1155, 1, 5, ''),
(11512, 1155, 2, 5, ''),
(11513, 1155, 5, 15, ''),
(11514, 1155, 7, 15, ''),
(11515, 1155, 8, 5, ''),
(11516, 1155, 10, 5, ''),
(11517, 1155, 12, 0, 'Call closing not done'),
(11518, 1155, 14, 15, ''),
(11519, 1155, 15, 15, ''),
(11520, 1155, 17, 5, ''),
(11521, 1156, 1, 5, ''),
(11522, 1156, 2, 5, ''),
(11523, 1156, 5, 15, ''),
(11524, 1156, 7, 15, ''),
(11525, 1156, 8, 5, ''),
(11526, 1156, 10, 5, ''),
(11527, 1156, 12, 15, ''),
(11528, 1156, 14, 15, ''),
(11529, 1156, 15, 15, ''),
(11530, 1156, 17, 5, ''),
(11531, 1159, 1, 0, 'Assurance for help is missing'),
(11532, 1159, 2, 5, ''),
(11533, 1159, 5, 15, ''),
(11534, 1159, 7, 0, 'Student called us as he didn\'t get answer of his math question-agent told him to wait 24 hours or else he can send the question again(Teacher\'s team already provided the answer of the question)'),
(11535, 1159, 8, 5, ''),
(11536, 1159, 10, 5, ''),
(11537, 1159, 12, 0, 'Opening is not as per the script'),
(11538, 1159, 14, 15, ''),
(11539, 1159, 15, 15, ''),
(11540, 1159, 17, 5, ''),
(11541, 1160, 1, 0, 'Assurance for help is missing'),
(11542, 1160, 2, 5, ''),
(11543, 1160, 5, 15, ''),
(11544, 1160, 7, 15, ''),
(11545, 1160, 8, 5, ''),
(11546, 1160, 10, 5, ''),
(11547, 1160, 12, 0, 'Opening is not as per the script'),
(11548, 1160, 14, 15, ''),
(11549, 1160, 15, 15, ''),
(11550, 1160, 17, 5, ''),
(11551, 1161, 1, 5, ''),
(11552, 1161, 2, 0, 'Observed lack of energy '),
(11553, 1161, 5, 15, ''),
(11554, 1161, 7, 15, ''),
(11555, 1161, 8, 5, ''),
(11556, 1161, 10, 5, ''),
(11557, 1161, 12, 0, 'Call closing missing/opening is not proper'),
(11558, 1161, 14, 15, ''),
(11559, 1161, 15, 15, ''),
(11560, 1161, 17, 5, ''),
(11561, 1162, 1, 5, ''),
(11562, 1162, 2, 0, 'Match Pace- Observed interruption'),
(11563, 1162, 5, 15, ''),
(11564, 1162, 7, 15, ''),
(11565, 1162, 8, 5, ''),
(11566, 1162, 10, 5, ''),
(11567, 1162, 12, 15, ''),
(11568, 1162, 14, 15, ''),
(11569, 1162, 15, 15, ''),
(11570, 1162, 17, 5, ''),
(11571, 1163, 1, 5, ''),
(11572, 1163, 2, 0, 'Match Pace: Observed interruption '),
(11573, 1163, 5, 15, ''),
(11574, 1163, 7, 15, ''),
(11575, 1163, 8, 5, ''),
(11576, 1163, 10, 5, ''),
(11577, 1163, 12, 15, ''),
(11578, 1163, 14, 0, 'Notes is not proper(customer called us regarding live class timing-in notes mentioned that she called us as she is unable to hear anything in live class)'),
(11579, 1163, 15, 15, ''),
(11580, 1163, 17, 5, ''),
(11581, 1164, 1, 5, ''),
(11582, 1164, 2, 5, ''),
(11583, 1164, 5, 15, ''),
(11584, 1164, 7, 15, ''),
(11585, 1164, 8, 5, ''),
(11586, 1164, 10, 5, ''),
(11587, 1164, 12, 15, ''),
(11588, 1164, 14, 0, 'Call has been disconnected before closing but not mentioned in notes'),
(11589, 1164, 15, 15, ''),
(11590, 1164, 17, 5, ''),
(11591, 1165, 1, 5, ''),
(11592, 1165, 2, 5, ''),
(11593, 1165, 5, 15, ''),
(11594, 1165, 7, 15, ''),
(11595, 1165, 8, 5, ''),
(11596, 1165, 10, 5, ''),
(11597, 1165, 12, 15, ''),
(11598, 1165, 14, 15, ''),
(11599, 1165, 15, 15, ''),
(11600, 1165, 17, 5, ''),
(11601, 1166, 1, 5, ''),
(11602, 1166, 2, 5, ''),
(11603, 1166, 5, 15, ''),
(11604, 1166, 7, 15, ''),
(11605, 1166, 8, 5, ''),
(11606, 1166, 10, 5, ''),
(11607, 1166, 12, 15, ''),
(11608, 1166, 14, 15, ''),
(11609, 1166, 15, 15, ''),
(11610, 1166, 17, 5, ''),
(11611, 1167, 1, 5, ''),
(11612, 1167, 2, 5, ''),
(11613, 1167, 5, 15, ''),
(11614, 1167, 7, 15, ''),
(11615, 1167, 8, 5, ''),
(11616, 1167, 10, 5, ''),
(11617, 1167, 12, 15, ''),
(11618, 1167, 14, 0, 'Incomplete  notes(customer asked about arts subject live class-not mentioned in notes/agent pitched for subscription-not mentioned in notes/call has been disconnected before closing-not mentioned in notes'),
(11619, 1167, 15, 15, ''),
(11620, 1167, 17, 5, ''),
(11621, 1168, 1, 5, ''),
(11622, 1168, 2, 0, 'Repeat:Though customer informed the issue-agent again asked him the same'),
(11623, 1168, 5, 15, ''),
(11624, 1168, 7, 15, ''),
(11625, 1168, 8, 5, ''),
(11626, 1168, 10, 5, ''),
(11627, 1168, 12, 15, ''),
(11628, 1168, 14, 15, ''),
(11629, 1168, 15, 15, ''),
(11630, 1168, 17, 5, ''),
(11631, 1169, 1, 5, ''),
(11632, 1169, 2, 5, ''),
(11633, 1169, 5, 0, 'Didn\'t ask whether we could help him any other way or not'),
(11634, 1169, 7, 15, ''),
(11635, 1169, 8, 5, ''),
(11636, 1169, 10, 5, ''),
(11637, 1169, 12, 15, ''),
(11638, 1169, 14, 0, 'Calling number not mentioned in notes'),
(11639, 1169, 15, 15, ''),
(11640, 1169, 17, 5, ''),
(11641, 1171, 1, 5, ''),
(11642, 1171, 2, 5, ''),
(11643, 1171, 5, 15, ''),
(11644, 1171, 7, 15, ''),
(11645, 1171, 8, 5, ''),
(11646, 1171, 10, 0, 'Hold time is more than 2 mins'),
(11647, 1171, 12, 15, ''),
(11648, 1171, 14, 15, ''),
(11649, 1171, 15, 15, ''),
(11650, 1171, 17, 5, ''),
(11651, 1172, 1, 5, ''),
(11652, 1172, 2, 5, ''),
(11653, 1172, 5, 15, ''),
(11654, 1172, 7, 15, ''),
(11655, 1172, 8, 5, ''),
(11656, 1172, 10, 5, ''),
(11657, 1172, 12, 15, ''),
(11658, 1172, 14, 15, ''),
(11659, 1172, 15, 15, ''),
(11660, 1172, 17, 5, ''),
(11661, 1173, 1, 5, ''),
(11662, 1173, 2, 5, ''),
(11663, 1173, 5, 15, ''),
(11664, 1173, 7, 15, ''),
(11665, 1173, 8, 5, ''),
(11666, 1173, 10, 5, ''),
(11667, 1173, 12, 15, ''),
(11668, 1173, 14, 15, ''),
(11669, 1173, 15, 15, ''),
(11670, 1173, 17, 5, ''),
(11671, 1174, 1, 5, ''),
(11672, 1174, 2, 5, ''),
(11673, 1174, 5, 0, 'Didn\'t ask if we could help him any other way or not'),
(11674, 1174, 7, 15, ''),
(11675, 1174, 8, 5, ''),
(11676, 1174, 10, 5, ''),
(11677, 1174, 12, 15, ''),
(11678, 1174, 14, 0, 'calling number not mentioned in notes'),
(11679, 1174, 15, 15, ''),
(11680, 1174, 17, 5, ''),
(11681, 1175, 1, 5, ''),
(11682, 1175, 2, 5, ''),
(11683, 1175, 5, 0, 'Didn\'t ask if we could help him any other way or not'),
(11684, 1175, 7, 15, ''),
(11685, 1175, 8, 5, ''),
(11686, 1175, 10, 5, ''),
(11687, 1175, 12, 15, ''),
(11688, 1175, 14, 0, 'Proper template not followed in notes(ASP was unable to sell card to a student-student name number missing/ISM called on behalf of ASP- not mentioned ISM name, number)'),
(11689, 1175, 15, 15, ''),
(11690, 1175, 17, 5, ''),
(11691, 1176, 1, 5, ''),
(11692, 1176, 2, 0, 'Observed repetition when asked about source type'),
(11693, 1176, 5, 15, ''),
(11694, 1176, 7, 15, ''),
(11695, 1176, 8, 5, ''),
(11696, 1176, 10, 5, ''),
(11697, 1176, 12, 15, ''),
(11698, 1176, 14, 15, ''),
(11699, 1176, 15, 15, ''),
(11700, 1176, 17, 5, ''),
(11701, 1177, 1, 5, ''),
(11702, 1177, 2, 5, ''),
(11703, 1177, 5, 15, ''),
(11704, 1177, 7, 15, ''),
(11705, 1177, 8, 5, ''),
(11706, 1177, 10, 5, ''),
(11707, 1177, 12, 0, 'Opening is not as per the script'),
(11708, 1177, 14, 0, 'Proper ticket template not followed also ticket raised under wrong category-ASP called to ask about Tutopia money0-(Others)'),
(11709, 1177, 15, 15, ''),
(11710, 1177, 17, 5, ''),
(11711, 1178, 1, 5, ''),
(11712, 1178, 2, 5, ''),
(11713, 1178, 5, 15, ''),
(11714, 1178, 7, 15, ''),
(11715, 1178, 8, 5, ''),
(11716, 1178, 10, 5, ''),
(11717, 1178, 12, 15, ''),
(11718, 1178, 14, 15, ''),
(11719, 1178, 15, 15, ''),
(11720, 1178, 17, 5, ''),
(11721, 1179, 1, 5, ''),
(11722, 1179, 2, 5, ''),
(11723, 1179, 5, 15, ''),
(11724, 1179, 7, 15, ''),
(11725, 1179, 8, 5, ''),
(11726, 1179, 10, 0, 'Observed unnecessary paused at the time of sales pitch'),
(11727, 1179, 12, 15, ''),
(11728, 1179, 14, 15, ''),
(11729, 1179, 15, 15, ''),
(11730, 1179, 17, 5, ''),
(11731, 1180, 1, 5, ''),
(11732, 1180, 2, 5, ''),
(11733, 1180, 5, 15, ''),
(11734, 1180, 7, 15, ''),
(11735, 1180, 8, 5, ''),
(11736, 1180, 10, 5, ''),
(11737, 1180, 12, 15, ''),
(11738, 1180, 14, 15, ''),
(11739, 1180, 15, 15, ''),
(11740, 1180, 17, 5, ''),
(11741, 1181, 1, 5, ''),
(11742, 1181, 2, 5, ''),
(11743, 1181, 5, 15, ''),
(11744, 1181, 7, 15, ''),
(11745, 1181, 8, 5, ''),
(11746, 1181, 10, 5, ''),
(11747, 1181, 12, 15, ''),
(11748, 1181, 14, 15, ''),
(11749, 1181, 15, 15, ''),
(11750, 1181, 17, 5, ''),
(11751, 1182, 1, 5, ''),
(11752, 1182, 2, 0, 'Match Pace- observed interruption during call'),
(11753, 1182, 5, 15, ''),
(11754, 1182, 7, 15, ''),
(11755, 1182, 8, 5, ''),
(11756, 1182, 10, 5, ''),
(11757, 1182, 12, 15, ''),
(11758, 1182, 14, 0, 'ASP sold the card to student on call- not mentioned student details in the template'),
(11759, 1182, 15, 15, ''),
(11760, 1182, 17, 5, ''),
(11761, 1183, 1, 5, ''),
(11762, 1183, 2, 5, ''),
(11763, 1183, 5, 15, ''),
(11764, 1183, 7, 15, ''),
(11765, 1183, 8, 5, ''),
(11766, 1183, 10, 5, ''),
(11767, 1183, 12, 0, 'Opening is not as per the script'),
(11768, 1183, 14, 15, ''),
(11769, 1183, 15, 15, ''),
(11770, 1183, 17, 5, ''),
(11771, 1184, 1, 5, ''),
(11772, 1184, 2, 5, ''),
(11773, 1184, 5, 15, ''),
(11774, 1184, 7, 15, ''),
(11775, 1184, 8, 5, ''),
(11776, 1184, 10, 5, ''),
(11777, 1184, 12, 0, 'Opening is not as per the script'),
(11778, 1184, 14, 15, ''),
(11779, 1184, 15, 15, ''),
(11780, 1184, 17, 5, ''),
(11781, 1185, 1, 5, ''),
(11782, 1185, 2, 5, ''),
(11783, 1185, 5, 15, ''),
(11784, 1185, 7, 15, ''),
(11785, 1185, 8, 5, ''),
(11786, 1185, 10, 5, ''),
(11787, 1185, 12, 15, ''),
(11788, 1185, 14, 15, ''),
(11789, 1185, 15, 15, ''),
(11790, 1185, 17, 5, ''),
(11791, 1186, 1, 5, ''),
(11792, 1186, 2, 5, ''),
(11793, 1186, 5, 0, 'Didn\'t ask if we could help him any other way or not'),
(11794, 1186, 7, 15, ''),
(11795, 1186, 8, 5, ''),
(11796, 1186, 10, 5, ''),
(11797, 1186, 12, 15, ''),
(11798, 1186, 14, 15, ''),
(11799, 1186, 15, 15, ''),
(11800, 1186, 17, 5, ''),
(11801, 1187, 1, 5, ''),
(11802, 1187, 2, 5, ''),
(11803, 1187, 5, 15, ''),
(11804, 1187, 7, 15, ''),
(11805, 1187, 8, 5, ''),
(11806, 1187, 10, 5, ''),
(11807, 1187, 12, 15, ''),
(11808, 1187, 14, 15, ''),
(11809, 1187, 15, 0, 'wrong support ticket number given to ASP'),
(11810, 1187, 17, 5, ''),
(11811, 1188, 1, 5, ''),
(11812, 1188, 2, 5, ''),
(11813, 1188, 5, 0, 'Didn\'t ask if we could help him any other way or not'),
(11814, 1188, 7, 15, ''),
(11815, 1188, 8, 5, ''),
(11816, 1188, 10, 5, ''),
(11817, 1188, 12, 15, ''),
(11818, 1188, 14, 0, 'short description(Explained him the full story of 1+1 then he understood the whole thing)- is not proper'),
(11819, 1188, 15, 15, ''),
(11820, 1188, 17, 5, ''),
(11821, 1189, 1, 5, ''),
(11822, 1189, 2, 5, ''),
(11823, 1189, 5, 15, ''),
(11824, 1189, 7, 15, ''),
(11825, 1189, 8, 5, ''),
(11826, 1189, 10, 5, ''),
(11827, 1189, 12, 15, ''),
(11828, 1189, 14, 0, 'Proper noted template  not followed(spoken to whom not mentioned, ASP name not mentioned)'),
(11829, 1189, 15, 15, ''),
(11830, 1189, 17, 5, ''),
(11831, 1190, 1, 0, 'Assurance for help is missing'),
(11832, 1190, 2, 5, ''),
(11833, 1190, 5, 15, ''),
(11834, 1190, 7, 15, ''),
(11835, 1190, 8, 5, ''),
(11836, 1190, 10, 5, ''),
(11837, 1190, 12, 15, ''),
(11838, 1190, 14, 0, 'Asp was unable to send card to students(student details not mentioned in notes, spoken to whom not mentioned in notes)'),
(11839, 1190, 15, 15, ''),
(11840, 1190, 17, 5, ''),
(11841, 1192, 1, 5, ''),
(11842, 1192, 2, 5, ''),
(11843, 1192, 5, 15, ''),
(11844, 1192, 7, 15, ''),
(11845, 1192, 8, 5, ''),
(11846, 1192, 10, 5, ''),
(11847, 1192, 12, 0, 'Call closing is missing'),
(11848, 1192, 14, 0, 'Calling number is not mentioned in notes/ASP called for subscription activation issue- Ticket raised in ASP\'s number as well as student\'s number'),
(11849, 1192, 15, 15, ''),
(11850, 1192, 17, 5, ''),
(11851, 1193, 1, 0, 'Assurance for help is missing'),
(11852, 1193, 2, 5, ''),
(11853, 1193, 5, 15, ''),
(11854, 1193, 7, 15, ''),
(11855, 1193, 8, 5, ''),
(11856, 1193, 10, 5, ''),
(11857, 1193, 12, 0, 'Opening is not as per the script'),
(11858, 1193, 14, 15, ''),
(11859, 1193, 15, 15, ''),
(11860, 1193, 17, 5, ''),
(11861, 1194, 1, 5, ''),
(11862, 1194, 2, 0, 'Too fast to understand the opening'),
(11863, 1194, 5, 15, ''),
(11864, 1194, 7, 15, ''),
(11865, 1194, 8, 5, ''),
(11866, 1194, 10, 5, ''),
(11867, 1194, 12, 15, ''),
(11868, 1194, 14, 15, ''),
(11869, 1194, 15, 15, ''),
(11870, 1194, 17, 5, ''),
(11871, 1195, 1, 5, ''),
(11872, 1195, 2, 5, ''),
(11873, 1195, 5, 15, ''),
(11874, 1195, 7, 15, ''),
(11875, 1195, 8, 5, ''),
(11876, 1195, 10, 5, ''),
(11877, 1195, 12, 15, ''),
(11878, 1195, 14, 15, ''),
(11879, 1195, 15, 15, ''),
(11880, 1195, 17, 5, ''),
(11881, 1196, 1, 5, ''),
(11882, 1196, 2, 0, 'Too fast to understand the opening'),
(11883, 1196, 5, 15, ''),
(11884, 1196, 7, 15, ''),
(11885, 1196, 8, 5, ''),
(11886, 1196, 10, 5, ''),
(11887, 1196, 12, 15, ''),
(11888, 1196, 14, 15, ''),
(11889, 1196, 15, 15, ''),
(11890, 1196, 17, 5, ''),
(11891, 1198, 1, 5, ''),
(11892, 1198, 2, 5, ''),
(11893, 1198, 5, 15, ''),
(11894, 1198, 7, 15, ''),
(11895, 1198, 8, 5, ''),
(11896, 1198, 10, 5, ''),
(11897, 1198, 12, 15, ''),
(11898, 1198, 14, 0, ' Proper noted template not followed(spoken to whom not mentioned, ASP name not mentioned) '),
(11899, 1198, 15, 15, ''),
(11900, 1198, 17, 5, ''),
(11901, 1199, 1, 0, ' Assurance for help is missing '),
(11902, 1199, 2, 5, ''),
(11903, 1199, 5, 15, ''),
(11904, 1199, 7, 15, ''),
(11905, 1199, 8, 5, ''),
(11906, 1199, 10, 5, ''),
(11907, 1199, 12, 15, ''),
(11908, 1199, 14, 0, ' Asp was unable to send card to students(student details not mentioned in notes, spoken to whom not mentioned in notes) '),
(11909, 1199, 15, 15, ''),
(11910, 1199, 17, 5, ''),
(11911, 1200, 1, 5, ''),
(11912, 1200, 2, 5, ''),
(11913, 1200, 5, 0, 'Didn\'t ask if we could ask him any other way or not'),
(11914, 1200, 7, 15, ''),
(11915, 1200, 8, 5, ''),
(11916, 1200, 10, 5, ''),
(11917, 1200, 12, 15, ''),
(11918, 1200, 14, 15, ''),
(11919, 1200, 15, 0, 'CSAT pitch missing'),
(11920, 1200, 17, 5, ''),
(11921, 1201, 1, 5, ''),
(11922, 1201, 2, 5, ''),
(11923, 1201, 5, 15, ''),
(11924, 1201, 7, 0, 'As per academic year, customer\'s subscription has ended-still informed customer that she can use the app like before within 24 years'),
(11925, 1201, 8, 5, ''),
(11926, 1201, 10, 5, ''),
(11927, 1201, 12, 15, ''),
(11928, 1201, 14, 15, ''),
(11929, 1201, 15, 0, 'Asked the customer to provide survey on call though the ticket was pending'),
(11930, 1201, 17, 5, ''),
(11931, 1202, 1, 5, ''),
(11932, 1202, 2, 5, ''),
(11933, 1202, 5, 15, ''),
(11934, 1202, 7, 15, ''),
(11935, 1202, 8, 5, ''),
(11936, 1202, 10, 5, ''),
(11937, 1202, 12, 15, ''),
(11938, 1202, 14, 15, ''),
(11939, 1202, 15, 0, 'forgot to pitch CSAT'),
(11940, 1202, 17, 5, ''),
(11941, 1203, 1, 5, ''),
(11942, 1203, 2, 5, ''),
(11943, 1203, 5, 15, ''),
(11944, 1203, 7, 15, ''),
(11945, 1203, 8, 5, ''),
(11946, 1203, 10, 5, ''),
(11947, 1203, 12, 15, ''),
(11948, 1203, 14, 15, ''),
(11949, 1203, 15, 15, ''),
(11950, 1203, 17, 5, ''),
(11951, 1204, 1, 5, ''),
(11952, 1204, 2, 5, ''),
(11953, 1204, 5, 15, ''),
(11954, 1204, 7, 15, ''),
(11955, 1204, 8, 5, ''),
(11956, 1204, 10, 5, ''),
(11957, 1204, 12, 15, ''),
(11958, 1204, 14, 15, ''),
(11959, 1204, 15, 15, ''),
(11960, 1204, 17, 5, ''),
(11961, 1205, 1, 5, ''),
(11962, 1205, 2, 5, ''),
(11963, 1205, 5, 15, ''),
(11964, 1205, 7, 15, ''),
(11965, 1205, 8, 5, ''),
(11966, 1205, 10, 5, ''),
(11967, 1205, 12, 15, ''),
(11968, 1205, 14, 0, ' \"customer asked if he could record screens or screens shots from the app. told the customer According to the company policy, you will not be able to record any screenshot or screen from Tutopia app\"-customer didn\'t ask anything regarding screen recording.'),
(11969, 1205, 15, 15, ''),
(11970, 1205, 17, 5, ''),
(11971, 1206, 1, 0, 'Assurance for help is missing'),
(11972, 1206, 2, 0, 'call sounds like script reading'),
(11973, 1206, 5, 15, ''),
(11974, 1206, 7, 15, ''),
(11975, 1206, 8, 5, ''),
(11976, 1206, 10, 5, ''),
(11977, 1206, 12, 15, ''),
(11978, 1206, 14, 15, ''),
(11979, 1206, 15, 15, ''),
(11980, 1206, 17, 5, ''),
(11981, 1207, 1, 5, ''),
(11982, 1207, 2, 0, 'Observed lack of empathy, lack of confidence'),
(11983, 1207, 5, 15, ''),
(11984, 1207, 7, 15, ''),
(11985, 1207, 8, 0, 'customer asked he tried to ask class 11 question in the question box of class 10- didn\'t rectify him that he can\'t ask class 11 question in class 10 question box.'),
(11986, 1207, 10, 5, ''),
(11987, 1207, 12, 15, ''),
(11988, 1207, 14, 15, ''),
(11989, 1207, 15, 15, ''),
(11990, 1207, 17, 5, ''),
(11991, 1208, 1, 5, ''),
(11992, 1208, 2, 0, 'Customer is in new 11, asked about class 11 question box- unable to explain him clearly'),
(11993, 1208, 5, 15, ''),
(11994, 1208, 7, 15, ''),
(11995, 1208, 8, 5, ''),
(11996, 1208, 10, 5, ''),
(11997, 1208, 12, 15, ''),
(11998, 1208, 14, 15, ''),
(11999, 1208, 15, 15, ''),
(12000, 1208, 17, 5, ''),
(12001, 1209, 1, 5, ''),
(12002, 1209, 2, 5, ''),
(12003, 1209, 5, 0, 'kept customer on hold, when unhold the call proper call etiquette did not maintain'),
(12004, 1209, 7, 15, ''),
(12005, 1209, 8, 5, ''),
(12006, 1209, 10, 5, ''),
(12007, 1209, 12, 15, ''),
(12008, 1209, 14, 15, ''),
(12009, 1209, 15, 15, ''),
(12010, 1209, 17, 5, ''),
(12011, 1210, 1, 0, 'Assurance for help is missing'),
(12012, 1210, 2, 5, ''),
(12013, 1210, 5, 15, ''),
(12014, 1210, 7, 15, ''),
(12015, 1210, 8, 5, ''),
(12016, 1210, 10, 5, ''),
(12017, 1210, 12, 15, ''),
(12018, 1210, 14, 15, ''),
(12019, 1210, 15, 0, 'Forgot to pitch CSAT'),
(12020, 1210, 17, 5, ''),
(12021, 1211, 1, 0, 'Assurance for help is missing'),
(12022, 1211, 2, 5, ''),
(12023, 1211, 5, 15, ''),
(12024, 1211, 7, 15, ''),
(12025, 1211, 8, 5, ''),
(12026, 1211, 10, 5, ''),
(12027, 1211, 12, 15, ''),
(12028, 1211, 14, 15, ''),
(12029, 1211, 15, 15, ''),
(12030, 1211, 17, 5, ''),
(12031, 1212, 1, 5, ''),
(12032, 1212, 2, 0, 'Match pace: observed interruption when customer asking about live class'),
(12033, 1212, 5, 15, ''),
(12034, 1212, 7, 15, ''),
(12035, 1212, 8, 5, ''),
(12036, 1212, 10, 5, ''),
(12037, 1212, 12, 15, ''),
(12038, 1212, 14, 15, ''),
(12039, 1212, 15, 15, ''),
(12040, 1212, 17, 5, ''),
(12041, 1213, 1, 5, ''),
(12042, 1213, 2, 0, 'Student is unable to open the notes- didn\'t show any empathy '),
(12043, 1213, 5, 15, ''),
(12044, 1213, 7, 15, ''),
(12045, 1213, 8, 5, ''),
(12046, 1213, 10, 5, ''),
(12047, 1213, 12, 0, 'Closing is not as per the script'),
(12048, 1213, 14, 15, ''),
(12049, 1213, 15, 15, ''),
(12050, 1213, 17, 5, ''),
(12051, 1214, 1, 5, ''),
(12052, 1214, 2, 5, ''),
(12053, 1214, 5, 15, ''),
(12054, 1214, 7, 15, ''),
(12055, 1214, 8, 5, ''),
(12056, 1214, 10, 5, ''),
(12057, 1214, 12, 15, ''),
(12058, 1214, 14, 15, ''),
(12059, 1214, 15, 15, ''),
(12060, 1214, 17, 5, ''),
(12061, 1215, 1, 5, ''),
(12062, 1215, 2, 5, ''),
(12063, 1215, 5, 15, ''),
(12064, 1215, 7, 15, ''),
(12065, 1215, 8, 5, ''),
(12066, 1215, 10, 5, ''),
(12067, 1215, 12, 0, 'Closing is not as per the script'),
(12068, 1215, 14, 15, ''),
(12069, 1215, 15, 15, ''),
(12070, 1215, 17, 5, ''),
(12071, 1216, 1, 5, ''),
(12072, 1216, 2, 5, ''),
(12073, 1216, 5, 15, ''),
(12074, 1216, 7, 15, ''),
(12075, 1216, 8, 5, ''),
(12076, 1216, 10, 5, ''),
(12077, 1216, 12, 15, ''),
(12078, 1216, 14, 15, ''),
(12079, 1216, 15, 15, ''),
(12080, 1216, 17, 5, ''),
(12081, 1217, 1, 5, ''),
(12082, 1217, 2, 5, ''),
(12083, 1217, 5, 15, ''),
(12084, 1217, 7, 15, ''),
(12085, 1217, 8, 5, ''),
(12086, 1217, 10, 5, ''),
(12087, 1217, 12, 15, ''),
(12088, 1217, 14, 15, ''),
(12089, 1217, 15, 15, ''),
(12090, 1217, 17, 5, ''),
(12091, 1218, 1, 5, ''),
(12092, 1218, 2, 5, ''),
(12093, 1218, 5, 15, ''),
(12094, 1218, 7, 15, ''),
(12095, 1218, 8, 5, ''),
(12096, 1218, 10, 5, ''),
(12097, 1218, 12, 15, ''),
(12098, 1218, 14, 0, 'DB called us to know about debited wallet balance-in notes wallet deduction date, reason not mentioned'),
(12099, 1218, 15, 15, ''),
(12100, 1218, 17, 5, ''),
(12101, 1219, 1, 5, ''),
(12102, 1219, 2, 0, 'Observed interruption while talking to guardian'),
(12103, 1219, 5, 15, ''),
(12104, 1219, 7, 15, ''),
(12105, 1219, 8, 5, ''),
(12106, 1219, 10, 5, ''),
(12107, 1219, 12, 15, ''),
(12108, 1219, 14, 15, ''),
(12109, 1219, 15, 15, ''),
(12110, 1219, 17, 5, ''),
(12111, 1220, 1, 5, ''),
(12112, 1220, 2, 5, ''),
(12113, 1220, 5, 15, ''),
(12114, 1220, 7, 15, ''),
(12115, 1220, 8, 5, ''),
(12116, 1220, 10, 5, ''),
(12117, 1220, 12, 0, 'Closing missing'),
(12118, 1220, 14, 15, ''),
(12119, 1220, 15, 15, ''),
(12120, 1220, 17, 5, ''),
(12121, 1221, 1, 5, ''),
(12122, 1221, 2, 5, ''),
(12123, 1221, 5, 15, ''),
(12124, 1221, 7, 15, ''),
(12125, 1221, 8, 5, ''),
(12126, 1221, 10, 5, ''),
(12127, 1221, 12, 15, ''),
(12128, 1221, 14, 15, ''),
(12129, 1221, 15, 15, ''),
(12130, 1221, 17, 5, ''),
(12131, 1222, 1, 5, ''),
(12132, 1222, 2, 5, ''),
(12133, 1222, 5, 15, ''),
(12134, 1222, 7, 15, ''),
(12135, 1222, 8, 5, ''),
(12136, 1222, 10, 5, ''),
(12137, 1222, 12, 15, ''),
(12138, 1222, 14, 0, 'ASP called as he is unbale to find student in TDMS-Ticket raised under subscription'),
(12139, 1222, 15, 15, ''),
(12140, 1222, 17, 5, ''),
(12141, 1223, 1, 5, ''),
(12142, 1223, 2, 5, ''),
(12143, 1223, 5, 15, ''),
(12144, 1223, 7, 15, ''),
(12145, 1223, 8, 5, ''),
(12146, 1223, 10, 5, ''),
(12147, 1223, 12, 15, ''),
(12148, 1223, 14, 0, 'EMI defaulter issue-Cancellation reason not mentioned in notes'),
(12149, 1223, 15, 15, ''),
(12150, 1223, 17, 5, ''),
(12151, 1224, 1, 5, ''),
(12152, 1224, 2, 5, ''),
(12153, 1224, 5, 15, ''),
(12154, 1224, 7, 15, ''),
(12155, 1224, 8, 5, ''),
(12156, 1224, 10, 5, ''),
(12157, 1224, 12, 15, ''),
(12158, 1224, 14, 0, 'Wrong calling number mentioned in notes\r\nStock exchange issue- DB name number not captured in notes'),
(12159, 1224, 15, 15, ''),
(12160, 1224, 17, 5, ''),
(12161, 1225, 1, 0, 'Assurance for help is missing'),
(12162, 1225, 2, 5, ''),
(12163, 1225, 5, 0, 'Didn\'t as if we could help him ay other way or not'),
(12164, 1225, 7, 15, ''),
(12165, 1225, 8, 5, ''),
(12166, 1225, 10, 5, ''),
(12167, 1225, 12, 15, ''),
(12168, 1225, 14, 0, 'Closing is not as per the script'),
(12169, 1225, 15, 15, ''),
(12170, 1225, 17, 5, ''),
(12171, 1226, 1, 5, ''),
(12172, 1226, 2, 5, ''),
(12173, 1226, 5, 15, ''),
(12174, 1226, 7, 15, ''),
(12175, 1226, 8, 5, ''),
(12176, 1226, 10, 5, ''),
(12177, 1226, 12, 0, 'Closing is not as per the script\r\n'),
(12178, 1226, 14, 0, 'ASP called to know the procedure of placing order in TDMS-raised ticket under others'),
(12179, 1226, 15, 15, ''),
(12180, 1226, 17, 5, ''),
(12181, 1227, 1, 0, 'Assurance for help is missing'),
(12182, 1227, 2, 5, ''),
(12183, 1227, 5, 15, ''),
(12184, 1227, 7, 15, ''),
(12185, 1227, 8, 5, ''),
(12186, 1227, 10, 5, ''),
(12187, 1227, 12, 15, ''),
(12188, 1227, 14, 15, ''),
(12189, 1227, 15, 15, ''),
(12190, 1227, 17, 5, ''),
(12191, 1228, 1, 5, ''),
(12192, 1228, 2, 5, ''),
(12193, 1228, 5, 15, ''),
(12194, 1228, 7, 15, ''),
(12195, 1228, 8, 5, ''),
(12196, 1228, 10, 5, ''),
(12197, 1228, 12, 15, ''),
(12198, 1228, 14, 15, ''),
(12199, 1228, 15, 15, ''),
(12200, 1228, 17, 5, ''),
(12201, 1229, 1, 5, ''),
(12202, 1229, 2, 5, ''),
(12203, 1229, 5, 15, ''),
(12204, 1229, 7, 15, ''),
(12205, 1229, 8, 5, ''),
(12206, 1229, 10, 5, ''),
(12207, 1229, 12, 0, 'Closing is not as per the script'),
(12208, 1229, 14, 0, 'Calling number not mentioned in notes'),
(12209, 1229, 15, 15, ''),
(12210, 1229, 17, 5, ''),
(12211, 1230, 1, 5, ''),
(12212, 1230, 2, 5, ''),
(12213, 1230, 5, 15, ''),
(12214, 1230, 7, 15, ''),
(12215, 1230, 8, 0, 'wrong info given to ASP regarding minimum & available balance'),
(12216, 1230, 10, 5, ''),
(12217, 1230, 12, 15, ''),
(12218, 1230, 14, 15, ''),
(12219, 1230, 15, 15, ''),
(12220, 1230, 17, 5, ''),
(12221, 1231, 1, 0, 'Assurance for help is missing'),
(12222, 1231, 2, 5, ''),
(12223, 1231, 5, 15, ''),
(12224, 1231, 7, 15, ''),
(12225, 1231, 8, 5, ''),
(12226, 1231, 10, 5, ''),
(12227, 1231, 12, 15, ''),
(12228, 1231, 14, 15, ''),
(12229, 1231, 15, 15, ''),
(12230, 1231, 17, 5, ''),
(12231, 1232, 1, 5, ''),
(12232, 1232, 2, 5, ''),
(12233, 1232, 5, 15, ''),
(12234, 1232, 7, 15, ''),
(12235, 1232, 8, 5, ''),
(12236, 1232, 10, 5, ''),
(12237, 1232, 12, 15, ''),
(12238, 1232, 14, 0, 'Subscription activation issue-course taken/class not working/ course taken date not mentioned in notes'),
(12239, 1232, 15, 15, ''),
(12240, 1232, 17, 5, ''),
(12241, 1233, 1, 5, ''),
(12242, 1233, 2, 5, '');
INSERT INTO `audit_values` (`id`, `audit_id`, `matrix_id`, `weightage`, `comments`) VALUES
(12243, 1233, 5, 0, 'Didn\'t ask if we could help him any other way or not'),
(12244, 1233, 7, 15, ''),
(12245, 1233, 8, 5, ''),
(12246, 1233, 10, 5, ''),
(12247, 1233, 12, 15, ''),
(12248, 1233, 14, 15, ''),
(12249, 1233, 15, 0, 'Support ticket id not given'),
(12250, 1233, 17, 5, ''),
(12251, 1234, 1, 5, ''),
(12252, 1234, 2, 5, ''),
(12253, 1234, 5, 15, ''),
(12254, 1234, 7, 15, ''),
(12255, 1234, 8, 5, ''),
(12256, 1234, 10, 0, 'Hold time is more than 2 mins'),
(12257, 1234, 12, 15, ''),
(12258, 1234, 14, 0, 'Ticket has raised on 11th April at 12.17 P.M & provided on call resolution but the ticket has been closed on 11th April at 10.49 P.M with the same notes that had been captured at the time of ticket creation.'),
(12259, 1234, 15, 15, ''),
(12260, 1234, 17, 5, ''),
(12261, 1235, 1, 0, 'Assurance for help is missing'),
(12262, 1235, 2, 0, 'Observed interruption during call'),
(12263, 1235, 5, 15, ''),
(12264, 1235, 7, 15, ''),
(12265, 1235, 8, 5, ''),
(12266, 1235, 10, 5, ''),
(12267, 1235, 12, 15, ''),
(12268, 1235, 14, 15, ''),
(12269, 1235, 15, 15, ''),
(12270, 1235, 17, 5, ''),
(12271, 1236, 1, 5, ''),
(12272, 1236, 2, 5, ''),
(12273, 1236, 5, 0, 'Didn\'t ask if we could help him any other way or not'),
(12274, 1236, 7, 15, ''),
(12275, 1236, 8, 5, ''),
(12276, 1236, 10, 5, ''),
(12277, 1236, 12, 0, 'Closing is not as per the script'),
(12278, 1236, 14, 15, ''),
(12279, 1236, 15, 0, 'CSAT pitch missing'),
(12280, 1236, 17, 5, ''),
(12281, 1237, 1, 5, ''),
(12282, 1237, 2, 0, 'Probing missing(not asked about source type)'),
(12283, 1237, 5, 15, ''),
(12284, 1237, 7, 15, ''),
(12285, 1237, 8, 5, ''),
(12286, 1237, 10, 5, ''),
(12287, 1237, 12, 0, 'Closing is not as per the script'),
(12288, 1237, 14, 15, ''),
(12289, 1237, 15, 15, ''),
(12290, 1237, 17, 5, ''),
(12291, 1238, 1, 5, ''),
(12292, 1238, 2, 0, 'Probing missing(not asked about source type)'),
(12293, 1238, 5, 15, ''),
(12294, 1238, 7, 15, ''),
(12295, 1238, 8, 5, ''),
(12296, 1238, 10, 5, ''),
(12297, 1238, 12, 15, ''),
(12298, 1238, 14, 15, ''),
(12299, 1238, 15, 15, ''),
(12300, 1238, 17, 5, ''),
(12301, 1239, 1, 5, ''),
(12302, 1239, 2, 0, 'Customer called us to know if he can use our app in laptop or desktop-observed lack of empathy in the call'),
(12303, 1239, 5, 15, ''),
(12304, 1239, 7, 15, ''),
(12305, 1239, 8, 0, 'Didn\'t show any additional effort to make customer understand why our app is available in android & ios version only'),
(12306, 1239, 10, 5, ''),
(12307, 1239, 12, 15, ''),
(12308, 1239, 14, 15, ''),
(12309, 1239, 15, 15, ''),
(12310, 1239, 17, 5, ''),
(12311, 1240, 1, 0, 'Assurance for help is missing'),
(12312, 1240, 2, 5, ''),
(12313, 1240, 5, 15, ''),
(12314, 1240, 7, 15, ''),
(12315, 1240, 8, 5, ''),
(12316, 1240, 10, 5, ''),
(12317, 1240, 12, 15, ''),
(12318, 1240, 14, 15, ''),
(12319, 1240, 15, 15, ''),
(12320, 1240, 17, 5, ''),
(12321, 1241, 1, 5, ''),
(12322, 1241, 2, 0, 'Observed lack of energy in the call'),
(12323, 1241, 5, 15, ''),
(12324, 1241, 7, 15, ''),
(12325, 1241, 8, 5, ''),
(12326, 1241, 10, 5, ''),
(12327, 1241, 12, 15, ''),
(12328, 1241, 14, 15, ''),
(12329, 1241, 15, 0, 'Forgot to pitch CSAT'),
(12330, 1241, 17, 5, ''),
(12331, 1242, 1, 5, ''),
(12332, 1242, 2, 5, ''),
(12333, 1242, 5, 15, ''),
(12334, 1242, 7, 15, ''),
(12335, 1242, 8, 5, ''),
(12336, 1242, 10, 0, 'Observed unnecessary paused while describing about question box'),
(12337, 1242, 12, 15, ''),
(12338, 1242, 14, 15, ''),
(12339, 1242, 15, 15, ''),
(12340, 1242, 17, 5, ''),
(12341, 1243, 1, 5, ''),
(12342, 1243, 2, 0, 'Observed lack of confidence'),
(12343, 1243, 5, 15, ''),
(12344, 1243, 7, 15, ''),
(12345, 1243, 8, 0, 'Additional effort is missing-customer called us as he wrongly placed the order, doesn\'t want to take subscription-didn\'t ask him the reason or convince him for subscription'),
(12346, 1243, 10, 5, ''),
(12347, 1243, 12, 15, ''),
(12348, 1243, 14, 15, ''),
(12349, 1243, 15, 15, ''),
(12350, 1243, 17, 5, ''),
(12351, 1244, 1, 5, ''),
(12352, 1244, 2, 5, ''),
(12353, 1244, 5, 15, ''),
(12354, 1244, 7, 0, 'customer called us as his video is buffering, unable to watch it properly-didn\'t help the customer with basic troubleshooting '),
(12355, 1244, 8, 5, ''),
(12356, 1244, 10, 5, ''),
(12357, 1244, 12, 15, ''),
(12358, 1244, 14, 15, ''),
(12359, 1244, 15, 15, ''),
(12360, 1244, 17, 5, ''),
(12361, 1245, 1, 5, ''),
(12362, 1245, 2, 5, ''),
(12363, 1245, 5, 15, ''),
(12364, 1245, 7, 15, ''),
(12365, 1245, 8, 5, ''),
(12366, 1245, 10, 5, ''),
(12367, 1245, 12, 15, ''),
(12368, 1245, 14, 15, ''),
(12369, 1245, 15, 15, ''),
(12370, 1245, 17, 5, ''),
(12371, 1246, 1, 5, ''),
(12372, 1246, 2, 5, ''),
(12373, 1246, 5, 15, ''),
(12374, 1246, 7, 15, ''),
(12375, 1246, 8, 5, ''),
(12376, 1246, 10, 5, ''),
(12377, 1246, 12, 15, ''),
(12378, 1246, 14, 15, ''),
(12379, 1246, 15, 15, ''),
(12380, 1246, 17, 5, ''),
(12381, 1247, 1, 0, 'Assurance for help is missing'),
(12382, 1247, 2, 5, ''),
(12383, 1247, 5, 15, ''),
(12384, 1247, 7, 15, ''),
(12385, 1247, 8, 5, ''),
(12386, 1247, 10, 5, ''),
(12387, 1247, 12, 15, ''),
(12388, 1247, 14, 15, ''),
(12389, 1247, 15, 15, ''),
(12390, 1247, 17, 5, ''),
(12391, 1248, 1, 5, ''),
(12392, 1248, 2, 5, ''),
(12393, 1248, 5, 15, ''),
(12394, 1248, 7, 15, ''),
(12395, 1248, 8, 5, ''),
(12396, 1248, 10, 5, ''),
(12397, 1248, 12, 15, ''),
(12398, 1248, 14, 15, ''),
(12399, 1248, 15, 15, ''),
(12400, 1248, 17, 5, ''),
(12401, 1249, 1, 0, 'Assurance for help is missing'),
(12402, 1249, 2, 5, ''),
(12403, 1249, 5, 15, ''),
(12404, 1249, 7, 15, ''),
(12405, 1249, 8, 5, ''),
(12406, 1249, 10, 5, ''),
(12407, 1249, 12, 15, ''),
(12408, 1249, 14, 15, ''),
(12409, 1249, 15, 15, ''),
(12410, 1249, 17, 5, ''),
(12411, 1250, 1, 5, ''),
(12412, 1250, 2, 5, ''),
(12413, 1250, 5, 15, ''),
(12414, 1250, 7, 15, ''),
(12415, 1250, 8, 5, ''),
(12416, 1250, 10, 5, ''),
(12417, 1250, 12, 15, ''),
(12418, 1250, 14, 15, ''),
(12419, 1250, 15, 15, ''),
(12420, 1250, 17, 5, ''),
(12421, 1251, 1, 5, ''),
(12422, 1251, 2, 5, ''),
(12423, 1251, 5, 15, ''),
(12424, 1251, 7, 15, ''),
(12425, 1251, 8, 5, ''),
(12426, 1251, 10, 5, ''),
(12427, 1251, 12, 15, ''),
(12428, 1251, 14, 15, ''),
(12429, 1251, 15, 15, ''),
(12430, 1251, 17, 5, ''),
(12431, 1252, 1, 5, ''),
(12432, 1252, 2, 5, ''),
(12433, 1252, 5, 15, ''),
(12434, 1252, 7, 15, ''),
(12435, 1252, 8, 5, ''),
(12436, 1252, 10, 5, ''),
(12437, 1252, 12, 15, ''),
(12438, 1252, 14, 15, ''),
(12439, 1252, 15, 15, ''),
(12440, 1252, 17, 5, ''),
(12441, 1253, 1, 0, 'Observed lack of assurance (customer called us as he placed the order wrongly)'),
(12442, 1253, 2, 5, ''),
(12443, 1253, 5, 15, ''),
(12444, 1253, 7, 15, ''),
(12445, 1253, 8, 0, 'Didn\'t help the customer with the information that there is no purchase option available in our app, '),
(12446, 1253, 10, 5, ''),
(12447, 1253, 12, 15, ''),
(12448, 1253, 14, 15, ''),
(12449, 1253, 15, 15, ''),
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(13042, 1313, 2, 0, 'Observed repetition(asked school name several times) '),
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(13194, 1328, 7, 0, 'Subscription activation issue: Didn\'t check on call whether activation issue has been resolved or not, customer had to call again as the issue was not resolved first time'),
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(13562, 1365, 2, 0, 'Communication is too low to understand the opening\r\nClear explanation missing'),
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(13573, 1366, 5, 0, 'Didn\'t ask if customer needs any further assistance'),
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(13579, 1366, 15, 0, 'CSAT pitch missing'),
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(13583, 1367, 5, 0, 'Didn\'t ask if customer needs any further assistance '),
(13584, 1367, 7, 15, ''),
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(13608, 1369, 14, 0, 'Customer called for login issue-raised ticket under subscription'),
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(13624, 1371, 7, 0, 'Informed customer to call between 10-7 to know about payment related issue'),
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(13626, 1371, 10, 5, ''),
(13627, 1371, 12, 15, ''),
(13628, 1371, 14, 0, 'calling number not mentioned/incomplete notes- customer asked about pending EMI- not mentioned in notes'),
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(13631, 1372, 1, 0, 'assurance for help is missing'),
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(13634, 1372, 7, 0, 'Resolution is not proper-customer asked about some answer which he asked in question box-informed customer without proper checking'),
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(13637, 1372, 12, 15, ''),
(13638, 1372, 14, 0, 'calling number not mentioned in notes'),
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(13641, 1373, 1, 0, 'Assurance for help is missing'),
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(13644, 1373, 7, 0, 'customer asked about sanskrit  subject- informed him that it will come very soon'),
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(13648, 1373, 14, 0, 'customer called for sanskrit subject- ticket raised under TTP card'),
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(13651, 1374, 1, 5, ''),
(13652, 1374, 2, 0, 'observed lack of energy'),
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(13655, 1374, 8, 0, 'Didn\'t inform about refer & earn'),
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(13675, 1376, 8, 0, 'didn\'t inform about refer & earn'),
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(13778, 1386, 14, 0, 'customer stopped responding before CSAT & call closing- not captured in notes'),
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(13793, 1390, 5, 0, 'Didn\'t ask if we he needs further assistance or not'),
(13794, 1390, 7, 15, 'Didn\'t ask if we he needs further assistance or not'),
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(13830, 1393, 17, 0, 'Intentionally avoiding student calls on Sunday'),
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(13858, 1396, 14, 0, 'calling number not captured in notes'),
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(13875, 1398, 8, 0, 'Didn\'t inform available balance to ASP'),
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(13921, 1403, 1, 5, ''),
(13922, 1403, 2, 5, ''),
(13923, 1403, 5, 15, ''),
(13924, 1403, 7, 0, 'Resolution is not proper- customer asked about class 12 live class-informed him that it will be available when academic year will start'),
(13925, 1403, 8, 5, ''),
(13926, 1403, 10, 5, ''),
(13927, 1403, 12, 15, ''),
(13928, 1403, 14, 0, 'wrong contact number captured in notes'),
(13929, 1403, 15, 15, ''),
(13930, 1403, 17, 5, ''),
(13931, 1404, 1, 5, ''),
(13932, 1404, 2, 0, 'Observed lack of confidence'),
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(13934, 1404, 7, 15, ''),
(13935, 1404, 8, 5, ''),
(13936, 1404, 10, 5, ''),
(13937, 1404, 12, 15, ''),
(13938, 1404, 14, 0, 'calling number not captured in notes'),
(13939, 1404, 15, 15, ''),
(13940, 1404, 17, 5, ''),
(13941, 1405, 1, 0, 'Assurance for help is missing'),
(13942, 1405, 2, 0, 'Probing is not proper- customer has taken subscription for class 11& 12 but asked if he can use class 8 & 9-didn\'t ask the reason why he wants to access class 8 & 9'),
(13943, 1405, 5, 15, ''),
(13944, 1405, 7, 15, ''),
(13945, 1405, 8, 5, ''),
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(13954, 1406, 7, 15, ''),
(13955, 1406, 8, 5, ''),
(13956, 1406, 10, 5, ''),
(13957, 1406, 12, 15, ''),
(13958, 1406, 14, 0, 'Student asked about Q&A -Raised ticket under others'),
(13959, 1406, 15, 15, ''),
(13960, 1406, 17, 5, ''),
(13961, 1407, 1, 0, 'assurance for help is missing'),
(13962, 1407, 2, 5, ''),
(13963, 1407, 5, 15, ''),
(13964, 1407, 7, 15, ''),
(13965, 1407, 8, 0, 'Didn\'t show any additional effort to convince for new sales'),
(13966, 1407, 10, 5, ''),
(13967, 1407, 12, 15, ''),
(13968, 1407, 14, 15, ''),
(13969, 1407, 15, 15, ''),
(13970, 1407, 17, 5, ''),
(13971, 1408, 1, 0, 'Assurance for help is missing'),
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(13977, 1408, 12, 15, ''),
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(13980, 1408, 17, 5, ''),
(13981, 1409, 1, 0, 'assurance for help is missing'),
(13982, 1409, 2, 5, ''),
(13983, 1409, 5, 15, ''),
(13984, 1409, 7, 0, 'Customer asked when live class will start- informed him that it will start with the starting of academic year'),
(13985, 1409, 8, 5, ''),
(13986, 1409, 10, 5, ''),
(13987, 1409, 12, 15, ''),
(13988, 1409, 14, 15, ''),
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(13991, 1410, 1, 5, ''),
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